KR20070020829A - Telephone, System and Method for preventing tele-marketing - Google Patents

Abstract

The present invention relates to a telemarketing blocking terminal, system, and method for blocking a call from a telephone of a telemarketer to a customer's telephone through an exchange server and a service server. If the customer has subscribed to a service that blocks telemarketing, the call will be connected immediately if the outgoing phone number is in the whitelist, otherwise the service server will send a warning voice not to accept the marketing call from the outgoing phone. Then, when a signal for selecting a call connection is received from the calling phone, the call is connected to the customer's phone. When the call is connected, the service server records the call for 30 seconds using the internal recorder and the timer and calculates the call time. After the call, if the talk time is less than 30 seconds, the call details, the caller's phone number and the customer's phone number are stored as report data. By doing so, it is possible to prevent or report the telemarketing call and prevent the telemarketing call from coming again.

Telecommunications, TM, advertising, reporting

Description

Telemarketing Blocking Terminals, Systems and Methods {Telephone, System and Method for preventing tele-marketing}

1 is a block diagram of a telemarketing blocking system according to an embodiment of the present invention.

2 is an operation flowchart of a telemarketing blocking system according to an embodiment of the present invention.

3 is a block diagram of a telemarketing blocking terminal according to an embodiment of the present invention.

TECHNICAL FIELD This invention relates to telemarketing, and more particularly, to a system and method for blocking telemarketing.

Nowadays, most people have a landline phone or a mobile communication device, that is, a mobile phone, and use it to exchange various information with other people. In addition, due to the spread of the Internet, etc., various information is exchanged using e-mail.

However, there is such a convenience, but the use of unnecessary spam mails or advertisements, that is, the telemarketing is on the rise through such communication means.

For this reason, in 2001, the European Union set the default anti-spam policy as an opt-in method that would not allow e-mail advertising and text messaging on mobile phones without the consent of the e-mail user.

At the time of legislation, however, spam was preoccupied because of the huge increase in spam mails and the failure of spammers to predict their development. EU legislators are now appealing to e-mail server administrators to help reduce the number of spam they keep growing. The agenda on spam mails is scheduled to be discussed in 2004, so spammers armed with clever tricks will continue to rise.

Also, in Japan, if the netizens unsubscribe after receiving an advertisement email in June last year, the sender adopted an opt-out method that cannot be resent. Related spammers should leave their name, address and exact email address. The court can also fine spammers up to 500,000 yen.

However, when a user receives a spam mail and rejects the mail, the rejected mail address is determined to be an active mail address, and a vicious cycle in which personal information is leaked by selling the mail address list to another company is generated.

Not only spam mail but also telemarketing are on the rise, so the timely measures are urgently needed.

In particular, mobile communication companies are applying for unsubscribe service, but the effect of this is not so small, and the caller ID display service is provided, but it is difficult to completely block the telemarketing advertisement.

SUMMARY OF THE INVENTION The present invention has been made in an effort to provide a telemarketing blocking terminal, system, and method for blocking or reporting an incoming telemarketing call without a trial.

Telemarketing blocking system according to one feature of the present invention for solving this problem,

A telemarketing blocking system for blocking incoming calls from a telemarketer's phone to a customer's phone,

A customer database that stores information about the customer and whether to subscribe to the telemarketing blocking service;

An exchange server for determining whether to subscribe to a telemarketing blocking service when a call is received to a corresponding telephone number of the customer, and to control the telemarketing blocking service when the subscriber subscribes to the telemarketing blocking service;

A guide sound storage unit for storing a warning voice not to answer the marketing call;

A white list storage unit for storing a list of phone numbers to be called without blocking;

If the outgoing call number is in the white list under the control of the switching server, the call is immediately connected. If the outgoing call number is not in the white list, the caller sends a warning sound of the guide sound storage unit and connects the call from the caller's phone. When a desired signal is received, it includes a service server that connects the call to the receiver's telephone.

Telemarketing blocking terminal according to one feature of the present invention for solving this problem,

A memory for classifying and storing a list of telephone numbers of people who know not the place where the advertisement telephone comes from;

Communication unit for performing communication with the outside;

An automatic response processing unit for outputting a warning voice for blocking a telemarketing call stored therein, and for controlling an incoming call when a call is received by selecting whether to proceed with a call;

An incoming alarm unit for notifying incoming calls;

When a call is received through the communication unit, a caller's telephone number is received and compared with a number registered in the white list stored in the memory. If the number is registered, the incoming alarm unit operates to enable a call, and the registered number is Alternatively, the controller may be configured to output a warning sound through the auto answering unit and then connect the call by operating the incoming call notification unit when a signal from the caller wants to call.

Telemarketing blocking method according to one feature of the present invention for solving this problem,

Telemarketing blocking method to block incoming calls to the customer's telephone through the exchange server and service server from the telephone of the telemarketer,

(a) when a call is received to the customer's telephone number, controlling the exchange server to perform the telemarketing blocking service if the customer is a customer who subscribes to the telemarketing blocking service;

(b) connecting the call to the customer's phone when the service server sends a warning voice to the calling phone not to receive the marketing call and receives a signal for selecting a call connection from the calling phone;

(c) when a call is connected, recording, by the service server, a call for a first time using an internal recorder and a timer and calculating a call time;

(d) storing the contents of the call, the caller's telephone number and the customer's telephone number as report data when the call is less than the second time after the call.

DETAILED DESCRIPTION Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention.

In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention. Like parts are designated by like reference numerals throughout the specification. When a part is connected to another part, this includes not only a direct connection but also a connection between other components in between.

1 is a block diagram of a telemarketing blocking system according to an embodiment of the present invention.

1, the telemarketing blocking system according to an embodiment of the present invention, the exchange server (2, 3), customer database (4), service server (5), guide sound storage unit (7), white list The storage unit 6, the report processing server 9, the recorder 10 is included.

The customer database 4 stores subscription information such as a telephone number, a name, a social security number of the customer, and various service subscription information, in particular, information on whether to subscribe to a telemarketing blocking service. The exchange server (2, 3) enables the call by connecting the call originated from the caller's phone with the caller's phone, and this function is well known in the art, so detailed description thereof will be omitted. When the call is received to the corresponding customer's telephone number, the exchange server (2, 3) determines whether to subscribe to the telemarketing blocking service by referring to the customer database, and controls the telemarketing blocking service when the subscriber subscribes to the telemarketing blocking service. do. The guide sound storage unit 7 has a warning voice not to answer the marketing call, that is, "This number is receiving the call rejection service, and the automatic recording is made for 30 seconds after the start of the call. Please press 1 for a call "or similar. The white list storage unit 6 classifies and stores a list of telephone numbers of places where people can make calls, such as friends or companies, into a white list. In the case of an outgoing telephone number not included in the white list, the service server 5 transmits a warning voice of the guide sound storage unit 7 to the caller under the control of the exchange server 3, and requests a call connection from the caller's telephone. When a signal is received, the call is connected to the receiver's phone. The recorder 10 records the call. The report processing server 9 processes a report when a report of a customer who has finished a call is received.

The operation of the telemarketing blocking system having such a configuration will be described as follows.

2 is an operation flowchart of a telemarketing blocking system according to an embodiment of the present invention.

Referring to FIG. 2, first, a customer registers a subscription of a service not to receive a telemarketing call with his terminal 8 or other means in a service server (S201), and the subscription procedure for this is a normal additional service subscription procedure. Is done the same as At this time, the information on whether to subscribe to the service is stored in the customer database 4 by the operator or by the exchange server 3. In addition, the phone number and the like which do not need to perform the blocking service requested by the customer are stored in the white list storage unit 6 (S202). In this case, if the telephone service provider applies the service to all the customers collectively, such a service subscription procedure is not necessary.

In this state, when a call is made to the telephone number of the subscribing customer through the exchange servers 2 and 3 (S203), the subscriber server, that is, the exchange server 3 on the receiving side, refers to the corresponding subscriber by referring to the customer database 4. It is determined whether the subscription to the telemarketing blocking service (S204).

If not a service subscriber (S205), the exchange server 3 to make a general call (S206).

On the other hand, in the case of a service subscriber, the exchange server 3 transmits the outgoing telephone number to the service server 5 and connects the call.

Then, the service server 5 compares the outgoing telephone number (CID) and the telephone number stored in the white list storage unit (S207) and determines whether there is a matching telephone number (S208).

If the outgoing call number is a phone number registered in the white list, the service server 5 outputs a control signal to the exchange server 3 to immediately connect the call (S206).

On the other hand, if the outgoing call number is not a phone number registered in the white list, the service server 5 is a warning voice not to receive a marketing call from the guide sound storage unit 7, that is, "This number is received the advertising call rejection service; It will be automatically recorded for 30 seconds after the start of the call. Please stop the call without any advertising calls or messages. If you want to make a call, please press 1 "or similar voice and output it (S209).

In the above process, you can set a separate business mode, and the service server (5) is now in business mode if the customer has set the business mode. Press 1 to leave a message. ”After the caller presses 1 on their phone, the caller can record the voice and listen to it later. In this case, a simple interface for setting or releasing the business mode is * 1.

Then, when the caller presses the first time with his phone 1 (S210), it is transferred to the service server 5 through the exchange servers 2 and 3, and the service server 5 is the exchange server 3. To the call, the incoming call is displayed by the call ring or other call indication in the terminal 8 of the receiver, the call is connected (S211).

Then, the call is connected between the calling telephone 1 and the receiving telephone 8 by the switching server 3 (S212), and the recorder 10 receives the call content for 30 seconds or under the control of the switching server 3. Record during the entire talk time (S213).

In this case, the receiver quickly hangs up the call within about 30 seconds in the case of a marketing call, and in the case of a call with an acquaintance, the call is made for more than one minute.

Then, when the call ends (S214), the recorder 10 ends the recording (S215), the service server 5 checks the talk time using the internal timer (S216), the talk time is 30 seconds And it is determined whether or not more than 90 seconds (S217), and if it is more than 90 seconds to add the outgoing telephone number to the white list (S218).

On the other hand, if the call time is 30 seconds or less, the service server 5 stores the outgoing call number and the recorded contents of the recorder in the customer database 4 as report data (S219). Here, 30 seconds or 90 seconds may be variously modified as necessary.

In addition, if necessary, the customer may dial * 112 or the like directly after the call to inform the service server 5 that the call was a marketing call.

Subsequently, the contents are transmitted to the report processing server 9, and the report processing server 9 transmits the recipient number, the caller number, the call time, the fact that the telemarketing service is subscribed to, the telemarketing call rejection, and Use the contents of the call, etc. to report to the relevant authorities by email or other means.

Operators can also print this, copy the recording and report it to the relevant authorities.

As in the above process, it is illegal to attempt telemarketing to a person who refuses to receive an advertisement message, and thus, the telemarketer is likely to hang up, thereby blocking the telemarketing call.

The following is a description of how to block the new spam advertising method called One-Ring. One-ring is a method of telling the advertisement message by leaving the caller's phone number on the receiver's terminal without making a spam advertisement and cutting the call immediately before the receiver receives the call.

In order to block the one-ring, the call connection point with the calling telephone is made before the service guide sound transmission (S209). Then, as soon as the call is connected, the one-ring caller hangs up the call so that the ringing bell does not become a condition for the receiver to receive the call, thereby completely blocking the one-ring advertisement.

In addition, the exchange server 3, the service server 5 and the report processing server 9 in the above process are classified by functions, and may be implemented as one server or a plurality of servers as necessary.

Such a telemarketing blocking system can be modified in various ways, and can be implemented in a telephone rather than a service provider.

3 is a block diagram of a telemarketing blocking terminal according to an embodiment of the present invention.

3, the telemarketing blocking terminal according to the embodiment of the present invention, the control unit 30, the memory 31, the automatic response processing unit 32, the recording unit 33, the communication unit 35, incoming call notification unit (34). The memory 6 stores a list of phone numbers of people who knows not the place where the advertisement call comes from as a white list. The communication unit 35 transmits and receives a frequency of a cellular band of 900 megahertz or a PCS band of 1.8 gigahertz in the case of a mobile phone, and transmits and receives a corresponding wired signal in the case of a wire. Such a communication unit 35 may be implemented as a communication method of various bands in addition to the need. The recording unit 33 records the call contents. The automatic response processing unit 32 outputs a warning voice indicating that the telemarketing call stored therein is blocked. The incoming alarm unit 34 informs that the incoming call is being made according to a user's selection using a light emitting diode, a ringing bell, or a vibration motor. If the control unit 30 receives the caller's telephone number through the communication unit 35 and is registered in the white list stored in the memory, the control unit 30 operates the incoming call notification unit 34 to enable the call. In addition, if the control unit 30 does not have a registered number, it outputs a warning sound through the automatic response processing unit 32, and then operates the incoming call notification unit 34 to enable a call while the recording unit 33 makes a call. Record the content. The recording unit 33 may be controlled by the control unit 30 directly or through the automatic response processing unit 32.

The operation of the telemarketing blocking terminal having such a configuration is as follows. Since there are many similar parts to the aforementioned telemarketing blocking system, the similar parts will be briefly described.

When a telemarketer or other caller's telephone makes a call to the receiver's telephone, the call is connected to the receiver's terminal through a base station, a base station controller, an exchange, and the like, and this process is well known in the art, and thus the description through the drawings or the detailed description is omitted. do.

Then, an outgoing call number and a call requesting a telephone connection are received through the communication unit 35.

Then, if the caller's telephone number is a number registered in the white list stored in the memory, the controller 30 operates the incoming call notification unit 34 to enable the call.

On the other hand, if the outgoing call number is not a number registered in the white list, the control unit 30 outputs a warning sound through the automatic answering process unit 32, and if the caller wants to make a call, that is, the number 1 or other selection button. When the call is pressed, the incoming call notification unit 34 is operated to enable the call, and at the same time, the recording unit 33 records the call contents and operates the timer 36. If necessary, you can leave the business mode and leave a message for every phone.

After the call is over, the controller 30 determines whether the talk time is 30 seconds or more using the timer 36, and adds the outgoing telephone number to the white list in the case of 30 seconds or more.

On the other hand, when the call time is 30 seconds or less, the control unit 30 stores the outgoing call number and the recording contents of the recording unit 33 as the report data in the memory 31 or transmits them to related organizations.

In addition, if necessary, after the call, the customer may directly dial * 112 and the like to notify the related organization that the call was a marketing call.

Such an embodiment of the present invention can be implemented only by the terminal irrespective of the communication service company, so it takes less cost and has the effect of simply blocking the marketing call.

The components in the above embodiments may be omitted or added as necessary, and may combine two elements into one element and perform one two functions.

Although the preferred embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements of those skilled in the art using the basic concepts of the present invention defined in the following claims are also provided. It belongs to the scope of rights.

As described above, according to the present invention, it is possible to provide a telemarketing blocking terminal, system, and method having an effect of alerting telemarketers so that a telephone connection is not made at all or preventing recurrence.

Claims (10)

A telemarketing blocking system for blocking incoming calls from a telemarketer's phone to a customer's phone, An exchange server that controls the telemarketing blocking service when a call is received to the customer's telephone number; A guide sound storage unit for storing a warning voice not to answer the marketing call; A white list storage unit for storing a list of phone numbers to be called without blocking the corresponding customer; And If the outgoing call number is in the white list under the control of the switching server, the call is immediately connected. If the outgoing call number is not in the white list, the caller sends a warning sound of the guide sound storage unit and connects the call from the caller's phone. And a service server for connecting the call to the receiver's telephone when the desired signal is received. The method of claim 1, It further includes a customer database that stores the information of the customer and whether or not to subscribe to the telemarketing blocking service, When the call is received by the telephone number of the customer, the exchange server determines whether to subscribe to the telemarketing blocking service by referring to the customer database, and when the subscriber subscribes to the telemarketing blocking service, the telemarketing blocking service is controlled. Marketing blocking system. The method of claim 2, The service server calculates a call time using a timer therein, and if the call time is more than a predetermined time telemarketing blocking system for adding the outgoing call number to the white list. The method of claim 3, A recorder for recording a call when a call is connected; And Further comprising a report processing server for processing the report on the telemarketing telephone number under the control of the service server, And the service server controls the report processing server to process a report when the call time is less than a predetermined time. A memory for classifying and storing a list of telephone numbers of people who know not the place where the advertisement telephone comes from; Communication unit for performing communication with the outside; An automatic response processing unit for outputting a warning voice for blocking a telemarketing call stored therein, and for controlling an incoming call when a call is received by selecting whether to proceed with a call; An incoming alarm unit for notifying incoming calls; And When a call is received through the communication unit, a caller's telephone number is received and compared with a number registered in the white list stored in the memory. If the number is registered, the incoming alarm unit operates to enable a call, and the registered number is Or, the terminal for outputting a warning sound through the automatic response processing unit and a telemarketing blocking terminal comprising a control unit for connecting the call by operating the incoming call notification unit when the desired signal from the caller. The method of claim 5, A timer for checking a talk time; And Further comprising a recording unit for recording the call content, When the call is started, the controller operates the recording unit and the timer. If the call time of the timer is greater than or equal to the first time after the call is ended, the controller adds an outgoing telephone number to the white list, and the call time is And less than a second time less than a first time, storing the calling party's telephone number in the memory as report data. Telemarketing blocking method to block incoming calls to the customer's telephone through the exchange server and service server from the telephone of the telemarketer, (a) if the call is received at the customer's telephone number, controlling the exchange server to perform the telemarketing blocking service if the customer is a customer who subscribes to the telemarketing blocking service; (b) connecting the call to the customer's phone when the service server sends a warning voice to the calling phone not to receive the marketing call and receives a signal for selecting a call connection from the calling phone; (c) when a call is connected, recording, by the service server, a call for a first time using an internal recorder and a timer and calculating a call time; And (d) after the call is over, if the talk time is less than the second time, the method of blocking the telemarketing comprising the steps of storing the call details, the caller's telephone number and the customer's telephone number as a report. The method of claim 7, wherein (b1) The telemarketing blocking method further comprises, after the telemarketing blocking service is started, if the outgoing call number is in a white list for unconditionally connecting a pre-registered telephone call, the call is immediately connected. The method of claim 8, and (d1) adding the outgoing call number to the white list when the talk time is over the second time after the call is over. The method of claim 7, wherein step (b), First, after the call is connected with the calling phone, the service server sends a warning voice not to receive the marketing call to the calling phone, and when a signal for selecting a call connection is received from the calling phone, the call is connected to the customer's phone. Telemarketing blocking method characterized in that.

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