KR20070016046A - System and method for safe agency operation through fee negotiation and branding of representative articles - Google Patents

Abstract

The present invention provides a system that can negotiate the surrogate operation fee with the customer, the customer can use the surrogate operation at a low rate, the surrogate engineer can continue to connect the customer by adjusting the charge and negotiate Unlike the existing company-level call system, it is open-type, and all agents and customers connect to one system to connect with the other party that meets the requirements of each other, while establishing a combination brand to provide specialized services to customers. Enhance the quality of service by continually inviting customers to be nominated, and after the driver's information is sufficiently confirmed in advance, the registered wireless terminal can be accessed to authenticate the system. The photo information of the article is sent to the customer's mobile phone Because you can see that Lee Knight is that customers can safely leverage the surrogate driver.

Assurance agent operation, fee negotiation, LBS, wireless terminal, brand

Description

System and method of safe surrogate operation through fee negotiation and branding of agent articles {omitted}

Table 1 is a general overview of the present invention

Table 2 shows the flow of work for the registration of proxy articles

Figure 3 shows the flow chart of the brand entry (registration) and evaluation of the proxy article.

Table 4-1 shows the flow of work (customer-centered) in which customers negotiate rates by designating rates (1/2)

Table 4-2 shows the flow of work (customer-centered) in which customers negotiate rates by designating rates (2/2)

Table 5 shows the flow of work in which the customer negotiates the fee by specifying the fee (centered on the agent)

Figure 6 shows the flow chart of the agency's charge negotiations by assigning charges.

Table 7-1 shows the flow of work for the agent to negotiate the fee by designating the fee (customer-centered) (1/2)

Figure 7-2 shows the flow of work for the agent to negotiate the fee by designating the fee (customer-centered) (2/2)

Figure 8-1 shows the flow of work when a third party asks for an article on behalf of a customer (1/2)

Figure 8-2 shows the flow of work when a third party asks for an article on behalf of a customer (2 of 2)

Figure 9 shows the agent's display on the wireless terminal when the customer inquires.

Table 10 shows the contents displayed on the wireless terminal when the customer inquires the agency.

Table 11 shows the contents displayed on the wireless terminal when the customer evaluates the service of the agent.

<Explanation of symbols for main parts of drawing>

108, 109 Wireless Terminal

All terminals capable of location-based services while enabling wireless communication such as mobile phones and PDAs

209 Biometric Information

You can choose from a variety of methods such as fingerprint recognition, voice recognition, iris recognition, and vein recognition to verify your identity, but the explanation will be based on fingerprint recognition, which is a representative method.

421, 510 Request Customer DB

When a customer negotiates a fare by specifying a fare, the destination, condition, fare, etc. specified by the customer are stored and this is a DB where the agent can search.

419, 610 Location-Based Service (LBS) Location-Based Services

Service is a general term using the current location information of the user who has a terminal that can check the location.

Request Agent Article 612,716

When a surrogate engineer negotiates a fee by specifying a fee, the destination, conditions, and charges specified by the agent are stored, and the DB where the customer can search them.

Field of invention

The present invention establishes a combination of the type of negotiation of surrogate operation fee and a surrogate article, the customer can use a convenient and safe surrogate operation at an appropriate rate, the surrogate article can continue to connect customers by negotiating the rate, boring It is about a system that enables customers to use surrogate operation services in a variety of ways, while benefiting everyone by not waiting for customers.

Background of the Invention and Prior Art

The surrogate operation fee is arbitrarily set by the surrogate driving company considering the fare of the origin, destination, and competitors, and there are no clear laws or standards, and the fare set by the company unit is fixed regardless of the service level of the agent. Due to the small size and the subcontracting wage (or income) structure of the surrogate operation company, there are few companies performing the evaluation because there is no means to efficiently evaluate the individual service capability of the agency article. If built, the surrogate article will be evaluated, but customers will be able to use it at reasonable rates.

Currently, the operation system of the surrogate operation calls the representative phone of the company which operates the surrogate operation call center and requests the surrogate engineer to transmit the location and destination of the customer through the wireless communication network, If the agent in charge selects this or uses GPS, the customer's phone number is notified by message or call to the driver closest to the customer, who can then call the customer's mobile phone to get the detailed current location, A surrogate operation is being performed. However, due to the closure of the call system, if there are not enough registered articles and there are no representatives close to the customer, the customer has to wait indefinitely without knowing when the agent will come, and to always answer the customer's call There is a lot of fixed costs because you have to maintain a call center with a number of counselors, and the cost will eventually be included in the surrogate fees paid by the customer, the consumer.

In addition, when looking at the technology related to this patent, the patent application 1020040002536 stores the customer's location and phone number when the customer requests a surrogate article after registering as a member through the communication network, and the company is the representative article closest to the customer. It searches for and transmits the user's location and phone number to the terminal, and the surrogate article is composed of paying the fee to the terminal after performing the surrogate operation immediately. The service focuses on simply connecting the agency article to the customer who needs the agency article in the existing method, but at the time when all parts are centered on the consumer due to the rapid spread of wired / wireless internet. Gather information from customers only with the information that they are requesting this agent. To accept that this situation will not.

In addition, because of the nature of surrogate operation, it is easy to expose customers to crime because it provides driving services to drunk customers. Especially, female customers do not use surrogate driving service with fear of crime. The customer can rest assured that not only the driver can be selected, but also the information on the agent is fully checked in advance, so that only the registered agent can access the system, and the customer can check the agent's information at any time. It is possible to use a surrogate operation service conveniently.

Therefore, the object of the present invention is to fully verify the information of the agent in advance, only the agent who meets the requirements to grant the authority to access the system only through the authentication of the registered wireless terminal, and the agent article autonomously combined By encouraging them to build a brand, they specialize in services, and when a customer or an agent registers a destination and a fare, the customer can rest assured that the fare is reasonable by providing a system that allows the other party to search for and select a condition and finally negotiate the fare. A surrogate operation service can be used, and the surrogate engineer can connect and provide the service continuously without waiting for the customer.

Specifically, the agency article first visits the head office (the company that provides the service related to this patent, later referred to as "the head office"), registers personal information and photo information, and is assigned a wireless terminal. Enter the fingerprint information (there is a variety of biometric information, but here it is marked as "fingerprint information") to complete the membership registration, start the surrogate operation, and after authenticating the driver with the registered wireless terminal to access the system By finding a customer or registering a DB requesting a customer, a surrogate article that is not registered in the agency article DB can not access the system, so the customer can use the surrogate operation service with confidence.

In addition, by setting up a brand of a combination of brands themselves to provide a specialized service to customers, induce competition to continue to be nominated by customers to improve the quality of the overall service, and also this brand strategy is the Soon, it will affect the brand, which in turn will affect other representatives who are members, so that members can collaborate and monitor each other, giving them a sense of responsibility and mission that is unparalleled to individual units. Unsuccessful agency articles will eventually be retired, and the evaluation of the customer's agency articles will affect the survival and retirement of the individual, the brand's survival, ranking, and retirement.

If the customer needs to request a surrogate operation, the customer accesses the system, authenticates the member with the registered wireless terminal, selects the destination, brand name, driver's gender, age, etc., and enters the desired surrogate operation fee to register automatically. The location of the customer is stored together using LBS, and if the customer selects a special brand, the message that the customer who selected the brand is requesting a representative article to all the agency articles belonging to the brand in the near range to be viewed Induces the inquiry immediately by sending a letter, and the surrogate driver can also search the called customer list after selecting the range to be searched after verifying the identity with the registered wireless terminal. Choose your preferred destination and fare and accept the fare provided by the customer. In case of dissatisfaction with the fee presented by the customer, enter the fee to be presented to the customer and start negotiation.If the customer rejects the revised proposal, select the customer list again to negotiate the fee. When the negotiation is completed, the phone number for the customer is sent to the agent, and information including the picture of the agent is sent to the customer. After that, the agent will call to confirm the location and move to meet with the customer. The customer will compare the pictures of the agent who has already been sent to you and cancel the proxy operation and notify you that you are not the agent registered as the head office. The headquarters will leave the representative article, and if you are in the car to move to the destination, if necessary, the customer can notify the information of the representative article to the family, etc., the family will be notified for a certain period of time without consent Since the customer's location can be inquired, the user can immediately perform a location search if the customer does not return home until the normal time has elapsed, and can immediately arrange or track the customer's vehicle if the location is not checked. It can guarantee the safe return of customers.

The day after using the surrogate operation, the head office sends a message to the customer for evaluating the surrogate article and rating the brand for the surrogate article's service and brand evaluation. And the existence, ranking, and exit of brands.

In many cases, taxis will require a large number of customers to ride in, so customers register and taxi drivers will choose most of them. It is assumed that the customer will often choose to do so, but the agent may specify the destination and the fare to return home, but usually the destination is irrelevant, the fare can be registered as negotiation so that the customer can negotiate by presenting the destination and the fare. The case may be said to be dominant, and after authenticating with a registered wireless terminal, designating the destination (which may be indicated as "no matter" which means the destination does not matter) and the fare as "consensus" that negotiation is possible. Customer can select information such as destination, brand name, agency article gender, age, etc. The viewing. The list of inquired articles is displayed based on the order determined by the customer in the brand evaluation, selects a representative article by referring to the favorite brand, destination, fare, and photo information in the list, and the customer accepts the rate presented by the representative article. If the negotiation is complete and there is a dissatisfaction with the fee, enter the fee to be presented to the agent in reverse. If the agent rejects the revised proposal, the agent selects it again from the list of agent articles to negotiate the fee. Negotiation is complete when the agent agrees. However, if the deputy article registers the destination without regard to the charge and the fee is automatically negotiated, the destination entered by the customer and the fare are automatically sent to the deputy article following the procedure of the proposed fee. Negotiate a fee with the agent, and if the agent agrees, the negotiation is completed, the phone number for the customer is sent to the agent, information including the photo of the agent is sent to the customer, and then the agent is called After checking the part is the same as the case that the above customer called the agent.

If a customer requests a surrogate operation by connecting to a telephone or the Internet by a third party such as a bar without requesting a surrogate operation directly, the customer can obtain a member authentication by calling or displaying a login or a button for requesting a surrogate operation when connected to a management system. If clicked, membership is verified without additional procedure and the third party's location is confirmed. If you enter the mobile phone number of the customer who will actually use the surrogate operation service, check whether it is a registered member and if there is a registered destination. If you enter the brand name, surrogate article's gender, age and other information, you will immediately be notified to the third party and registered in the requesting customer database. Customers who have selected the brand Sending a message indicating that you are requesting an article, prompting you to inquire immediately, and if a third party applies, negotiating fees is not possible. A third party's phone number is sent to the driver, and the third party's photographs and information are sent to the third party and the customer when the third party is linked to the management system or applied via the Internet, and when the mobile phone number of the customer to be entered is entered. When the driver calls to confirm the location and visits, he compares the photo with the sent representative and cancels the surrogate operation if he is not himself and informs him that he is not the representative registered as the head office. You'll be leaving, if you're carrying a customer, you're going to go to your destination, The third party will be notified that the customer has arrived.

However, if the mobile phone number of the customer to be boarded is entered, the customer may notify the agent's information, if necessary, to the family, and if the customer is a member, the family who has been notified of the message will not be allowed for a certain period of time. Can be returned safely, and the next day, if the customer entered the mobile phone number, the head office sends a message to the customer to evaluate the service of the agent who drove the day before to evaluate the service of the agent, Based on the customer's evaluation, it will affect the survival and retirement of the agency and the survival, ranking, and retirement of the brand.

In particular, in order for the agent to use the system, the registered wireless terminal must be connected to the Internet and authenticated. Therefore, even if the terminal is lost, the password cannot be known. Since it is impossible for others to easily access the system, only the authorized representative can access the system. Second, when the consultation with the customer is completed, information including the representative's photograph is immediately sent to the customer. If not, the customer can cancel the surrogate operation, if the third message is sent, the customer's location can be traced, and all records remain from the last time the surrogate operation is requested, and if necessary, the information of the surrogate article can be immediately retrieved. The client can be free from the crime of the agent.

In order to achieve the above purpose, the operation of the detailed system will be described in connection with the following diagrams.

In Table 1, the proxy driver 101 visits and registers the head office 102, and the customer 106 and a third party 104 such as a bar register using a wired or wireless communication network, and the registered customer 108 and The agent article 109 summarizes the overall diagram of the system for finding and negotiating agents and customers who meet the conditions through the wireless network.

Figure 2 shows the flow of work on the registration of the proxy article.The agent article 201 visits the head office (202), registers personal information (203), ID and password (204), and the most recent photograph (205). Upon receipt (207), the wireless terminal is assigned (208), and if the assigned wireless terminal has a biometric function (209), the fingerprint information is registered by entering fingerprint information (210), after which the hairstyle is changed or the customer If the appearance has changed enough to be recognized as a different person from the previously registered picture (213), the user is forced to register the changed picture immediately (214), and if the customer misunderstands the registered article as a different person You should always cancel the issue and notify the headquarters that a person other than you has come to act as an agent so that you are responsible for any problems that may arise.

Figure 3 shows the flow of work on the brand registration (registration) and evaluation of the agency article. (301) When the agency article joins or registers the brand (301), it accesses the Internet with the registered wireless terminal (302) and undergoes authentication (303). If you want to create a new brand later (312), enter the brand name (3131), enter a new brand (315) by entering the target and retention rules to pursue the brand (315), to the existing brand If you want to sign up (304), enter the brand application form (305), then confirm the pledge to fully comply with the rules created to achieve the goal the brand seeks (306), the members evaluate (307) to join Determine whether or not according to the rules of the union, unanimity will be reasonable due to the nature of the union, if registration is denied, you will have to make your own brand or reapply (311), registration (309) If the surrogate operation (316) after the operation, all evaluations are evaluated together with the agent article personal and brand (317), and then the surrogate article is assigned to the requested agent article DB, and the customer prefers if the customer inquires According to the order of the brand to be displayed on the customer's mobile phone (321), if the evaluation is low may be to leave the agency article and brand 321.

Table 4-1 and Table 4-2 are registered terminals when the customer 401 is a member 403 by accessing the Internet through the wireless terminal 402 as a customer-oriented work flow in which the customer specifies the fee and negotiates the fee. Receive membership authentication (404) by number and password, and in the case of non-members, receive personal authentication (407), then register (408) and check if there is an existing registered destination. Enter (412) to confirm the destination (411), and select the agent article brand (413), gender and age (415), but for the safety of the agent article can only select a female agent article if the customer After inputting other information (please come quickly, lower the price, etc.), enter your desired surrogate operation fee (417) and select registration, and your location will be automatically tracked through the LBS (419). (418) and then to the request customer DB (421) Lock 420, and if a particular brand is selected (422), a message (423) is sent to all proxy articles (424) belonging to the brand within the scope of the inquiry that a proxy article is requested. When the wireless Internet of the registered customer is terminated (431), the customer is treated as canceled registration, deletes the corresponding information from the requesting customer DB (421), and the representative article is registered in the registered customer list. If you select (425) and OK (426) the customer's desired rate, the agreement is completed (427) .However, if you revise the fee and resubmit it (428), if the customer agrees (429) the negotiated fee, the agreement is completed (427). If not, the standby agent 425 receives the same surrogate or another surrogate charge of the surrogate article or the surrogate.

When the agreement is completed (427), the customer receives the representative's photo and information (433), selects whether to send the representative's information to a close person such as a family member (434), and if sent, from the list registered during membership registration Select (435) or enter the target phone number separately (438) to send a message (437), the family, etc. (439) received the message is connected to the wired and wireless Internet (440) to receive a member authentication (442) if a member If you are not a member, you can check the location information (445) by applying the customer location query (443) after personal authentication (446) and member registration (447), in this case, the location confirmation without the customer's approval It is possible to proceed with the consent upon signing up on the terms that the person who received the message will accept the location tracking for a certain period of time, and the customer will arrive at the destination or, if necessary, the third party's location information of the person who received the message. You can revoke (444) the inquiry right at any time.

In addition, the surrogate article (448) received the customer's phone number to call the customer to explain the exact location (449), when the surrogate article arrives, the customer compares the transferred article and the surrogate article (450) Otherwise, the surrogate operation is canceled (453) and immediately informs the headquarters that the agent is not the person (454), if the right person boards the car (451) to move to the destination (452).

The next day (455), the head office sends an evaluation request message to the customer in order to evaluate the service of the agent (456) (457), the customer sets the rating and brand ranking for the service (458), the evaluation is bad By accumulating the deputy article (459) if it is cumulative, it is possible to prohibit access to the system.

Table 5 shows the basic information of the agent article automatically when the customer is authenticated by accessing the Internet with the registered wireless terminal (502) and the agent article 501. After loading (503), entering the destination and fare range (506-passable), and selecting the range to be viewed (507), it considers the information of the agent already loaded, the selected destination information, and the range to be searched. The customer list is displayed (513) based on whether or not the customer matches the registered information (513), if there is no customer, expand the scope of search or change the destination and fare, expand the scope of inquiry (514) When the customer inquiry (509) and the inquiry result is displayed (513), the agent selects a favorite destination and fare from the customer list (515) and sends an OK signal when the fare presented by the customer is appropriate (517). )and, If it is deemed necessary to change the fee presented by the customer, the fee to be reversed is transmitted (520) and the customer is OK (521), and the consultation is completed (518). If the same customer or another customer is selected to perform the fee negotiation, and after the agreement is completed (518), the request customer DB (510) deletes the list of agreed customers (519). In addition, the deputy engineer receives the customer's phone number (522) to call the customer to confirm the exact location (523) and then go to board the vehicle (524) to start driving, the surrogate's wireless terminal of the headquarters If the navigation is installed with the system (525), the information about the customer's destination is automatically displayed on the navigation along with the customer's phone number (526), so that the destination route is displayed with departure without any difficult address input. Even if it is taken and falls asleep, it is possible to arrive 527 accurately to the destination.

However, if the customer does not answer the phone or arrives normally after the agreement is made in Table 4-1, Table 4-2 and Table 5, and the agent refuses to operate the agent, the agent can evaluate the customer's rejection and also the agent article. If the customer does not show up to the time promised or requires additional charges after the arrival, the customer may evaluate the agent's rejection and immediately exit if the evaluation is over a certain time, preventing access to the system. .

Table 6 shows the basic information of the agent's agent automatically when he / she authenticates himself by accessing the Internet with the wireless terminal where the agent's article 601 is registered. To load (603), select a destination (606), enter other notes (the best way to enter the house, so we'll be comfortable with you) (607), then enter the fee (608) to select registration Because of the nature of surrogate operation, the destination is "unrelated" and can be registered as "consultation" without specifying a fare. If the registration is selected, the agent is automatically tracked through the LBS 610 (609) and then requested. Article 611 is registered (611), when the wireless Internet of the registered proxy is terminated (618), the agent treated as canceled registration and deleted from the request agent article DB 612 (619), Customer selects from the list of registered representative articles (613) If the agent's desired rate is OK (614), the agreement is completed (615) .However, if the agent's desired rate is modified and reversely presented (616), if the agent's article agrees with the fee presented (617), the agreement is completed. 615), otherwise, in the standby state 613, the same or another customer's OK or reverse presented fee is transmitted, but the agent automatically inputs the customer if the destination registers the negotiated and unregarded rate as the destination. The destination and the fare are sent to the agent article according to the revised and presented fee procedure.If the agent article declines, the agent selects it again from the list of agent articles and negotiates the price with the destination.If the agent article is accepted, the negotiation is completed (615). The article DB 612 deletes the list of agreed delegate articles (619), the agent receives the customer's phone number (620) to call the customer to confirm the exact location (621) and then move to the vehicle When the boarding (622) to start driving, and the navigation terminal is installed in the agent's wireless terminal interlocked with the system of the headquarters (623) information about the destination of the customer with the phone number of the customer is automatically displayed on the navigation (624) Therefore, it is convenient to display the destination route with departure without difficult address input, and it is possible to accurately arrive at the destination 625 even when the customer is drunk and sleeps.

Table 7-1 and Table 7-2 are registered terminals when the customer 701 is a member who connects to the Internet with a wireless terminal (702) as a customer-oriented work flow in which a surrogate driver assigns a fee and negotiates a fee. After receiving member authentication (703) with a number and password, check if there is an existing registered destination (705) and select it, if not, enter a new destination (708) to confirm the destination (707), and then substitute the brand of the agent article ( 709), the gender and age can be selected (711), but for the safety of the surrogate article, only the female customer can select a female surrogate article, and after selecting the fare range and position range to search (713) Inquiry (715), the list of articles that match the entered criteria is displayed (718) based on the order determined by the customer in the brand evaluation (718), and if there is no proxy article queried, change the condition or expand the search scope ( 720) to view it again ( 715), select the representative article by referring to the favorite brand, destination, fare and photo information from the inquired list (721), and if the fare presented by the agent is appropriate, sends an OK signal (724) If it is necessary to change the fee presented by the article, the fee to be reversed is transmitted (727), and if the representative article is OK (728), the consultation is completed (725). You will go to) and select the same representative or choose another representative to carry out the fare negotiation.

When the agreement is completed (725), the requested agent article DB (716) deletes the list of agreed representative articles (726), the customer receives the agent's photo and information (729), and receives a close person such as family Choose whether or not to send the information of the proxy article (730), when sending, select from the list registered when registering (731) or enter a separate phone number (734) to send a message (733), the family who received the message The back 735 is connected to the wired / wireless Internet (736), if the member receives a member authentication (738), if not a member after personal authentication (741) and member registration (742) to apply for the customer's location inquiry (739) The location information can be checked (743). In this case, the location can be checked without the customer's approval, and the customer will receive the consent upon signing up on the terms of accepting the location tracking for a certain period of time. Silver neck If you arrive or whether you need can be canceled at any time (740) for third party access to information where people received the message.

In addition, the surrogate article 744 received the customer's phone number to call the customer to explain the exact location (745), when the surrogate article arrives, the customer compares the surrogate article (746) and Otherwise, the surrogate operation is canceled (749) and immediately informs the headquarters that the agent is not the person (750), and if the person is correct, board the vehicle (747) to move to the destination (748).

The next day (751), the head office sends an evaluation request message to the customer in order to evaluate the service of the agent (752) (753), the customer sets the rating and brand ranking for the service (754), the evaluation is bad If accumulating, the article can be forcibly banned by the deputy article 755, and access to the system can be prevented.

Tables 8-1 and 8-2 show the flow of work when a third party, such as a bar, asks for a representative article on behalf of a customer. In the case of applying through the Internet (805) or through the Internet (806), if the member is a member verification (808) through the caller ID or login, if not a member registration (810) If the location is checked (811), and installed by adding a button that can be directly connected to the server of the surrogate operation company in the management system of the store (802) Clicking the surrogate operation request button (804), through the registered code immediately When the location is confirmed (811) and the mobile phone number of the customer who will actually use the surrogate operation service is input (812), after checking (814) whether it is a registered member (813) and a registered destination, and registering a new destination ( 815) Once the destination is confirmed (816), the agent's brand (817), the gender and age are selected (819), and other notes entered (821), the set fee is notified to the third party (822) and requested. The customer DB 824 is registered (823), and if a special brand is selected (825), the customer who selects the brand requests all the representative articles (827) of the brand in the short range to be queried. If a third party applies for a fare negotiation, it is impossible to negotiate it immediately by sending a message (826). If the article selects a customer (828), the list is deleted (829) from the requesting customer DB (824), the third party's phone number is sent to the article (850), and the third party is linked to the management system or over the Internet. God In one case and when the mobile phone number of the customer to be boarded is entered (830), the photograph and information of the agent are transmitted to the third party and the customer (831, 849), and the driver calls to confirm the location (851) and then visits. If the user is not a representative, he cancels the surrogate operation (856) and notifies that he is not the agent who is registered as the head office (857). And moving to a destination (853), upon arrival (854) of the destination, a notification (855) is immediately given to the third party that the customer has arrived.

If the mobile phone number of the customer to be boarded is entered (830), it is possible to select (832) whether to transmit the information of the representative to a nearby person such as a family, and if the boarded customer is a member (833), the registered family list Search (834) to send a message (836), if you are not a member directly enter the mobile number of the destination (837) to send a message (836), if the customer is a member of the family who received the message ( 838 is connected to the wired / wireless Internet (840), if the member receives a member authentication (842), if not a member after personal authentication (845) and membership registration (846) after applying for customer location inquiry (843) The information can be checked (847), in which case the location can be confirmed without the customer's approval. If you arrive at the necessary or can be canceled at any time (844) for third party access to information where people received the message.

The following day (858) If the mobile phone number of the boarding customer is entered (860) to evaluate the service of the agent (860), the customer sent an evaluation request message to the customer (861), the customer evaluates and branded the service If the ranking is set 862, and if the evaluation is accumulated as bad, by forcibly dismissing the surrogate article 863, the connection of the system can be prohibited, and if it is excellent, various awards may be possible.

As described above, according to the present invention, by providing a system that can negotiate the surrogate operation fee with the customer, the customer can use the surrogate operation at a low rate, and the surrogate article continuously connects customers by adjusting and negotiating the fee. It is possible to operate the system and operate the system without establishing a large call center, so that the cost to the customer can be minimized, and by providing the specialized services to the customers by setting up a combination type brand Increasing the service level of the entire deputy article by inducing competition so that customers can be nominated continuously, and only the deputy engineer who meets the requirements by fully checking the information of the deputy article in advance can access the system with the registered wireless terminal. Not only can you do this, but also a picture of the agent and your identity Location tracking through the customer will be able to use the surrogate operation with confidence.

Claims (16)

In the registration of the deputy article, Visit our head office to register your personal information, ID and password, recent photos and to receive relevant documents; Assigning a wireless terminal (possibly including a biometrics recognition function) to complete registration of the agent; A continuous check of your appearance, so that if your appearance changes, you can always re-register your photos so that you can see them. In the brand registration of the agency article, Accessing the internet to verify your identity, How to register a new brand by setting the brand name, brand purpose and rules. In joining the agency article brand, Accessing the internet to verify your identity, Registration and registration of brand selection, application form and compliance letter of compliance, How to join as a member of a brand by determining whether to join through evaluation and agreement of members. In the evaluation of the agency article and the brand, Message sending step for evaluation the day after the registered representative has provided the service, Ranking serviced brands and conducting an evaluation of the agency's services; Entering information about other services, How to determine the withdrawal and reward by reflecting the data evaluated by the customer to individual articles and brands. When a customer assigns a fee and calls a surrogate article to negotiate the fee, After the customer authenticates with the registered wireless terminal, sequentially selecting the destination, brand name, gender and age range of the article, Enter other notes and enter your desired fee to register, Checking the current location of the customer using the LBS and registering in the requesting customer DB, If a specific brand is selected, a message is sent to all the agency articles belonging to the brand within the broad range to be queried for prompt inquiry. According to claim 5, When the proxy article is authenticated by accessing the internet with the registered wireless terminal, the agent automatically imports the information of the article, Entering the desired destination, fare range, and geographic range for the agent, Using LBS to locate the current agent's location, search for the customer, If you see a list of customers who meet those criteria, you'll see a list. If you have a list of customers that have been queried, select a customer to enter a rate to agree with or reverse the rate the customer has registered, A method in which a representative agrees to a fee or a customer agrees to a fee reversed by a representative to complete a negotiation. According to claim 5, When the negotiation is completed, the customer is sent information and pictures of the agent, and the customer phone number is sent to the agent, The agent talks to the customer, checks the exact location and moves on, Comparing the photos with the deputies who arrived to determine whether they are If it does not match, cancel the surrogate operation and send a mismatch message to us; If they match, get on the car and get to your destination. According to claim 5, The customer sends a message to a nearby person, such as a family member, Receiving a member authentication by accessing the wired / wireless internet, Provides the ability to view the customer's current location to the recipient of the message without a separate approval process, so that the location can be viewed if the customer is over time or uneasy to arrive. According to claim 5, If the agent's wireless terminal has a navigation system that works with our system, Automatically displaying the customer's registered destination at the conclusion of the agreement without the need for difficult menu selection or entry to set the destination, How to make sure the destination route is displayed with departures regardless of the customer's status. When the agent assigns a fee to find a customer and negotiate a fee, When the agent is connected to the Internet with a registered wireless terminal and authenticates itself, the article is automatically imported. After entering your destination and other notes, enter your desired fare. How to check the location of the current deputy article using the LBS and register in the request agency article DB According to claim 9, After the customer accesses the internet using the registered wireless terminal and authenticates the member, selecting a destination, a brand name, a gender, and an age group in order, Once you have entered your desired rate range, select a lookup, Using LBS to determine the location of the current customer, searching for a substitute article, If there is a surrogate article that matches your criteria, a list will appear. If you have a list that has been viewed, select the article to enter a rate to agree with or reverse the charges the article has registered, How to complete negotiations by the customer agreeing to the charges or by the driver to agree to the charges reversed by the customer. In the case where the customer inquires a list of proxy articles in claim 10, The order in which the list is inquired is displayed in the order of the brand set by the customer in the agency's evaluation. In order for a third party to request a proxy article for you, Calling a call center from a third-party bar or accessing the Internet to obtain a membership certificate, Verifying the third party's location with verification, selecting to enter the customer's phone number to board, If you have entered a mobile number, check the membership and if the destination is registered, select the step, If there is no input of the mobile number or the customer is a non-member or registered destination, enter the destination directly to confirm, Select the name of the agent's brand name, the article's gender and age group in order, and enter other notes to select registration; Checking the current location of the customer using the LBS and registering in the requesting customer DB, If a specific brand is selected, a message is sent to all the agency articles belonging to the brand within the broad range to be queried for prompt inquiry. In requesting the proxy article of claim 12, Supplying the management system necessary for the operation of the pub, etc. One-click step to request a proxy article included in the management system, How to check the location by using the set management code to authenticate the membership without a separate procedure. The method according to claim 12, Selecting a representative from the list of registered customers in the requesting customer DB with the registered wireless terminal, If a third party makes the request on behalf of the customer, it is confirmed without additional charge negotiation. Information and photos of the agent are sent to the third party and the customer, and the third telephone number is sent to the article, The agent speaks to a third party to confirm and move to the correct location; Comparing the photo with the surrogate article that the third party and the customer arrived to determine whether or not If it does not match, cancel the surrogate operation and send a mismatch message to us; If they match, board the vehicle to arrive at the destination, How to notify a third party of your arrival when you arrive at your destination. The method according to claim 12, Sending a message to a close person, such as a family member of the customer, whether or not a member, if the passenger's mobile number is entered; If the customer is a member, a method of providing the right to view the customer's current location to the person receiving the message without a separate approval process.

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