KR20050106792A - Voice service system for customer relationship management - Google Patents

Abstract

Existing systems require users to access the site using the Internet or wireless Internet to view the information, select the title corresponding to each title, and double-click to read all the contents (text, string, line, column, page). There was a hassle to know what was being conveyed, especially if the user was content such as a long page turning pages, the user had to focus the gaze while scrolling the screen or jumping to the page (Page Down, Page Up, etc.) It is inconvenient for the elderly, the elderly, the poor, the illiterate, etc. The present invention solves the conventional method of providing such an uncomfortable service. You can express it with voice information (video, still image, background music, sound effect sound, etc.) just by selecting a picture or part. It consists of a function to lock, and the voice, sound, and video data linked to each character string is represented instead. In the case of the user, when selecting the corresponding character string when viewing the article on the online site, information is output by voice. The effect of not having to stare at the eye continuously, and a considerable amount of information can be taken in a short time, eliminating the need for eyes, saving time and providing higher quality and more information. It is the contents of the system that is composed of a system, which provides a compact web screen designed for voice contents and voice information that meets user needs (or aptitude) without expressing all information on the web in sentences.

For the purpose of generating sounds by linking originals and sound to the relevant parts such as texts, strings, pictures, and burners, sound sources or voice contents of various celebrities (collectors, etc.) may be stored in a storage medium and the desired sound source ( Voice Resource) or method and system for buying and selling processed voice content.

The present invention can be said to have the main effect that it is helpful for information recognition by providing the information by voice in the existing system has been limited to providing information to the user because the existing system was only represented by the letter, for more specific applicability In other words, it allows foreigners to listen to their own language even if they don't know the foreign language so that they can use the web surfing more conveniently than before. It can be applied to educational programs to improve the text acquisition for those who want to learn languages, especially young children. When reading a manga, the system makes a voice by directing the mouse to the dialogue sentence of each character, and in the manga dramatic situation, it does not appear in the manga even though it wants to express the sound of nature or the system that makes the sound. What you didn't say If you hover your mouse over any part of the scene or scene, or the entire background, the sound will be provided as a background sound, and applied to the software or hardware installation / use manual program, as well as the installation files, executable files, and data files, respectively. It is an invention of a method and a system that can help a user easily install and learn a program easily by providing a corresponding information by voice by touching a mouse on a corresponding menu bar or an item.

In addition, the information of the character strings can be represented as it is, or the character strings can be reproduced by the webmaster desired in advance, or the celebrities (comedians, politicians, sports, etc.) in relation to the characters (strings, pictures, blocks, etc.) It expresses the familiarity and liveliness of the website by expressing it through the development of athletes, etc., or by other images such as dramatic, theatrical images and background music, background music, and sound. It is possible to obtain an effect to recognize the more clearly. Particularly, the string or the banner, the introduction of the present system in the corresponding portion can obtain a commercial effect.

On the other hand, the present invention includes the contents of providing a new information providing service by adding a fuzzy function to the function of the invention system when registering a member in a member-only site and using a site exclusively provided to the member. When a member attempts to access a member-only site, he or she normally checks whether or not the member is a member, and if the existing system is identified as a member, authorizes the service corresponding to the member's series and supplies the series. However, after the contents of the present invention have been confirmed as a member, the authority of the service corresponding to the member's water supply is given to the water supply. In addition to allowing and using the content of such information, Provides a service that manages the information about the current member so that the member wants to display the member until the user logs out, and does not display other information, and provides a customized voice service to the member through the system of the present invention. You can listen to the information in the voice of the language, celebrities or other character voices you want, or listen to the information about the contents to help you recognize the information and feel comfortable with the information. It is a system that can be provided.

Description

Voice Service System for Customer {Voice Service System for Customer Relationship Management}

Existing systems are underlined or related descriptions when they are moved to MASS in the linked title, and are only an auxiliary means for the part. The screen popped up to provide services by jumping from text to information type and from page to page. Therefore, it was troublesome to access the site by using the internet or wireless internet, select the contents one by one, and move to the next character, string, row, column, page by using keys and buttons. Sometimes I had to focus on a small screen by scrolling the screen. It was more uncomfortable for the physically handicapped (handy handicapped), the elderly, the poor, and illiterate.

By using the voices of famous actors, talents, athletes, comedians, politicians, etc., you can record and edit the contents of the title or article and replace or supplement the text when the mouse touches or a new screen is opened. There was no.

Existing web sites are classified according to whether they are members or not or associate members, regular members, special members, or administrators in providing information by managing information on the members, and grant or restrict access to each level accordingly. It was a system that operates the display in a limited way, but the member himself or herself can decide whether to display all the items, or the system automatically selects and selects them through fuzzy theory to design and operate only the items that meet the member's aptitude or requirements. There was no system to provide customized service, and the system analyzes the information or the information when the member registers and analyzes the voice or sound according to the member's taste and operates as a customized site for the customer. There was no system.

In addition, the automatic interpretation function by the character voice is applied to the advertisement part so that the user can select the place where the user wants to see the information (mouse or touch panel) and the member selects the language that he / she wants to hear and the selected language for the part to be advertised. There was no system for reproducing audio information (translation, summary, emphasis, dramatic production).

Mobile display devices (PDAs, mobile phones) with relatively limited screen sizes, such as Internet sites and mobile devices, can be used to supplement the information by restricting the display of information by using limited text or voice or sound. By sending information to the user, when the user touches the corresponding character or string part by moving the mouse on the internet or wireless internet website (when touch screen is touched), the corresponding part (character, It should be composed of a system that raises the user interface friendly to the user by expressing the title or article contents such as character strings, pictures, etc. as voice or the related article contents, pictures, sound, and video.

 You can access the site by using the internet or wireless internet network, select the contents one by one, and use the keyboard (button, etc.) to move to the next character, string, row, column, page, and read it all the way. In order to solve the trouble of the existing system, the user simply selects a character, a string, a picture, or a part that the user wants to view the information. It should be configured as a function to provide convenience to the user by reducing the number of things.

It solves the trouble of the existing system that the user has to double-click or open the file in order to execute the file by selecting a file, and replaces the mouse with a special mouse or a joystick. Special input device (JOUSE, Tracker, Touch Window) Electrophysiology of the input device (Electrooculogram, EOG) caused by eye movement, which allows the disabled to perform mouse functions only with the eye without using a computer. An example is a device that detects and modulates the data using a control method and uses it as a control signal of a computer or electronic device, an eyeglass mouse (ELBIO product), or an input device that performs a mouse function with only a slight shaking of the head. A receiver connected to the computer body for receiving a position signal from a headset and a sensor of the headset, and It consists of a Sip & Puff switch attached to the set, etc.), in the Explorer window, when the user's line of sight in the file list touches a particular file (or for a certain period of time). When the line of sight stays, etc., it is recognized as "file selection", and at the moment of "file selection", if the function file of audio (video) playback is automatically played, the line of sight moves to another file again and the audio (video When a file is selected, the existing file must be stopped and the newly selected audio (video) file should be configured as a system. In addition, when a user's mouse touches a specific title (banner, picture, various parts, etc.) on the website (or when the user stays at a certain time for a certain time, etc.), it is recognized as "content information execution", and voice and video Etc., if the function file of the playback is to be automatically played, and if the gaze is moved to another file again and the audio (video) file is selected, the existing file is stopped and the newly selected audio (video) file must be configured. do.

When using the system of the present invention, since the web author does not have to express all of the information on the web in full sentences, the homepage should be provided to make the screen compact.

For users, simply select the string when viewing the article on the online site, and you can take a significant amount of information with your voice in a short amount of time, eliminating eye strain, saving time, improving quality and more In addition to obtaining information, the information of the string can be expressed as it is, or the string can be played by the webmaster of the user's request in advance, or the celebrity (comedian) is associated with the character (string, picture, block, etc.). , The political value, sports athletes, etc.) or other dramatic and dramatic images and background music, background music, sound, etc. should be provided to help users to recognize the content. In addition, the various types of information provided can be directly recorded and provided only with a voice source. It must include the function of processing the voice in a sentence of public content and processing the voice as if a famous person (comedian, politician, sports player, etc.) speaks directly.

In particular, the file selection of the file list of the explorer window and the character string of the website or the banner, the picture portion, the page, all parts, such as to ensure that the present invention system to ensure that the completeness is secured.

The contents of the present invention, the present invention management system to manage the information about the member to decide whether to display on all parts of the site (pictures, items, other blocks, words, strings, sentences, etc.) by themselves Or, the system automatically selects and selects through fuzzy theory to design and operate only the parts that meet the member's aptitude or requirements, and provide the customized voice service to the member until the member logs out. It features a system. In other words, it is a system that must be composed of a site that provides a service for displaying only information on all items desired by the member and not displaying other information.

Existing site window of different shape is displayed for each member far beyond the concept of differential display at existing non-member, associate member, and full member level. Depending on demand, thousands of original portal sites can be provided with different markings.

Sound source or voice content of various celebrities to generate original sound by linking original development and sound to the relevant parts such as text, character string or beneer on the storage media and operate as concept of Voice Bank. It should include the ability to generate profitability to buy and sell voice resources or processed voice content.

1 is a basic configuration diagram of the present invention system.

In order to make the voice advertisement contents (6, 7) of the present invention, the portion (20) of the website (90) managed by the system server (3) to send information to the user who is going to perform the service by the system of the present invention. To make a voice recording of the celebrity directly, or to produce a voice advertising content (7) for the portion 20 to send information to the user with the original sound of the upbringing (sound, etc.).

In each system (1, 2), a voice is sent to a part (20) that desires the information transmitting part of an existing site (90) in a system system that is operated by accessing a corresponding site operated by a server through an Internet network or a wireless Internet network. 6 information data for the service of recording, or nature sound, music, etc., and 7 information data for the service with the processed sound. It is possible to operate as a website 60 that can provide services.

2 is a process flow for providing the advertising content to promote using the present invention system.

First, a site to be provided is determined (101), and then, a portion (20) to which voice data is linked is selected by determining which part of information to be transmitted as voice content to the predetermined site. Next, it is decided to whom (in what voice) to send the information (103) and the voice of the information to be transmitted is directly recorded to the designated voice owner 106 according to the user's request. At this time, the contents are created or edited so that the contents can be read as they are, the contents of the information are summarized, the contents are summarized, or the interest is interesting. On the other hand, it is a process of making a database or storing the data in a digital medium so that the data can be backed up for management of the data. There is a series of processes such as linking the voice content (109) and setting the environment (110) so that the user can use the service of the present invention.

3 is a flowchart illustrating an advertisement content providing process through a voice processing process.

First, a site to be provided is determined (101), and then, a portion (20) to which voice data is linked is selected by determining which part of information to be transmitted as voice content to the predetermined site. Next, when the originating target is determined by whom (in) voice information is to be transmitted, it is searched in the database 107 recorded in the existing sound source 105 (106), and the user processes the contents of the voice content with the information request. 108). At this time, in the voice processing, the contents are created or edited so that the contents of the information can be read as it is, the contents of the information can be summarized, or the interest is interesting. On the other hand, it is a process of making a database or storing it in a digital medium so that the data can be backed up for management of the data, and then converted into a desired form of information (109) to the portion 20 to which voice data is linked. Execution site that has a series of processes such as linking the voice content (110), setting the environment so that the user can use the service of the present invention (111), and finally the present invention system operates 60 is provided to the user.

Figure 4 is a flow chart for the user to download and use the voice advertising content in order to use the present system. That is, the user wants to download and use the voice advertising content linked to a part of a specific site It is about the processing sequence used.

After confirming whether or not the user wants to download and use the voice advertisement contents (200), the person who downloads and uses the voice advertisement contents first, decides which part of the site to be provided as voice contents A part for linking the voice data is selected and a part for linking the call destination is determined in each person (201).

According to the user's request, it is determined whether the advertisement content is to be provided with a download service (204) or the advertisement content is provided (205) through voice processing.

 Searching from the database recorded in the existing sound source, and the user has performed the contents processing of the voice content with the information sending request content is a database that is searched to select the voice content (205) and pay by your card or call cost, etc. (207) and download (208) to the user's storage device, then link the audio content to the portion to be linked by the user (209), and set the environment so that the user can run the service of the present invention ( 210) the voice content can be used at will.

Figure 5 shows that the user applies the present invention system to the cartoon to provide the voice advertising content as a service to the customer. In order to use the system, first, the image is scanned in one page unit (604) using a tool such as a scanner, and the parts (600, 602, 603, 604) to be voiced again are cut and constructed as original polygons. By dividing the pieces into individual polygons and recognizing them as individual polygons (forming Polygon Topology) (600, 602, 603, 604) and linking them to the voice advertisement data for each polygon, when the user clicks the mouse or clicks the corresponding part, the celebrity, etc. As a character of the voice comes out to see and listen to the actual manga will have the ability to encounter the lively manga.

FIG. 6 provides a customized service for a user to receive voice information service after seeing that the user displays only the desired item in a voice (sound source) desired by the user on the web of the present invention. It is determined (703) whether or not a person who accesses the site of the present system (701) is a member of the present system (703), and if not, the member has a registration procedure (704) as a member and determines whether the member is a login name and a password ( 705) If the member is confirmed, the member himself / herself decides whether to display or select the sound source for the item to provide the present invention service to the member, or the system automatically selects and selects through the fuzzy theory and the member's aptitude or requirements A function 706 is included to design and operate to display only the items that fit. This, of course, involves billing (708). By providing a customized voice service to the member until the member logs out (710), the site is provided with a service that allows the member to display only the information of all the desired items and does not display any other information. It is made up.

At the non-member, associate, and full member level of the zone, the system goes far beyond the concept of differential marking, allowing each member to be represented as a completely different site.

7 is a process flow diagram for providing content in multiple languages through fostering or voice processing.

The system of the present invention is composed of a system that allows a user to listen to the user through a voice player in a language selected by the user among the voice content linked to the portion to be advertised. Mark the service of the present invention on the title 802, mark two or more languages as items, make voice contents for the information to be sent, write them in different languages with voice data files, and select a language from the information transmission part. You should configure the language so that it can be played immediately. When the title or article content to be sent in the present invention is selected in multiple languages, the corresponding part is selected, and the menu 800 as shown in FIG. 7 is displayed when the mouse is pressed or selected from the menu bar. The default language is automatically played in the default language (Korean in the example of FIG. 7) unless the user intentionally selects it. Otherwise, if the user selects a language other than the default language, In the example, Japanese should be selected.).

8 illustrates an example of providing voice information content in an Explorer window 900 using the present invention system. It solves the trouble of the existing system that the user has to double-click or open the file in order to execute the file by selecting a file, and replaces the mouse with a special mouse or a joystick. Special input device (JOUSE, Tracker, Touch Window) Electrophysiology of the input device (Electrooculogram, EOG) caused by eye movement, which allows the disabled to perform mouse functions only with the eye without using a computer. An example is a device that detects and modulates the data using a control method and uses it as a control signal of a computer or electronic device, an eyeglass mouse (ELBIO product), or an input device that performs a mouse function with only a slight shaking of the head. A receiver connected to the computer body for receiving a position signal from a headset and a sensor of the headset, and Using the Sip & Puff switch attached to the set, etc.), in the Explorer window 900, when the user's line of sight in the file list touches a particular file (or When the gaze stays for a certain time, etc.), it is recognized as "file execution", and if the function file of voice (video) playback is automatically played (904), the gaze is moved to another file again and the audio (video) file If selected, the existing file must be stopped and the system must be configured and operated to play the newly selected audio (video) file.

On the other hand, Figure 8 is an example of providing the voice information content on the website of the present invention system. When a user moves the cursor with a user's mouse on a website and reaches a specific title (banner, picture, various parts, etc.) (or when the eye stays for a certain time for a certain file), it is recognized as "content information execution". , If it is a function file of audio, video, etc., it will be automatically played.If the eye is moved to another file and the voice (video) file is selected, the existing file will be stopped and the newly selected voice (video) file will be played. It consists of a system.

By using the present system, the web author can make the home page compact because the web creator does not have to express all the information in a sentence. Because the voice, sound, and image data linked to each character string are represented instead, the information expression is saved as much as the text.

Users can save a lot of time, get higher quality information, and get more information by simply selecting the corresponding string when viewing the article on the online site and taking a considerable amount of information in a short time.

Solve the existing system that recognizes the information only when all the characters are read on the website, and helps to recognize the information that is insufficient to be expressed by voice, sound, or characters only by selecting the character, string, picture or part. It can be seen that there is an effect of providing convenience to the user by reducing the effect of the user and the key operation. In other words, users can take a considerable amount of information in a short time by simply selecting the corresponding string when viewing the article on the online site, eliminating the need for eyes, saving time and improving quality and more. You will get a lot of information.

In addition, the information of the character string is expressed as it is, or the contents replaced or supplemented by the voice corresponding to the character string are expressed by celebrities (comedians, politicians, sports athletes, etc.), or expressed and directed dramatically It should be composed of a system that adds impact to the user and makes the contents more noticeable.

In the case of a foreigner, the present invention has the effect of helping to surf the web freely by listening to the site in a foreign language as if it is simultaneously interpreted in a native language.

Saves sound sources or voice contents of various celebrities to generate original sound by linking originals and sounds to the relevant parts such as texts, strings, or banners, and operates the Voice Bank to operate the Voice Bank. Resource) or processed voice content to generate revenue.

1 is a basic configuration of the present invention system.

Figure 2 is a process flow to provide as a promotional advertising content using the present invention system.

3 is a flowchart illustrating an advertisement content providing process through a voice processing process;

Figure 4 is a process flow up to the user to download and use the voice advertising content in order to use the present invention system.

5 is a block diagram in which a user applies the present invention system to a cartoon and provides voice advertisement contents as a service to a customer.

Figure 6 is a block diagram for providing a customized service so that the user sees only the desired item in the system of the present invention in the voice (sound source) desired by the user on the web to receive the voice information service.

Fig. 7 is a user selection menu in providing voice content in multiple languages using the system of the present invention.

8 is an example of providing audio content in a explorer window using the system of the present invention.

<Explanation of symbols for the main parts of the drawings>

1,2 terminal 3: system server

6,7 Voice Advertising Content 60: Website

209: Voice Content Link 905: Cursor

Claims (13)

As the screen is relatively small, it is possible to remove the restriction of information display on the display such as mobile terminal (PDA, mobile phone) and to simplify the text contents of the website of the Internet or wireless Internet. In the fostering of celebrities (comedians, politicians, athletes, etc.), the implications of the information to be transmitted on the touch screen (including titles and contents such as pictures, images, texts, and strings), or A method and system that allows a user to experience the contents of information intimately and vividly by using a voice of a character (Mickey Mouse, etc.) or a video, background music, or sound related to the content. The function of assisting the user in recognizing the contents on the web and the various types of information provided in the manner of carrying out the contents of claim 1 are recorded directly by cultivating celebrities (comedians, politicians, sports players, etc.) and providing information directly. Methods and systems of providing information through the development of celebrities. The function of assisting the user in recognizing the contents on the web and the various types of information provided by the method of claim 1 is processed into voice content to provide a service with only a voice source, or a voice source to the voice depicted by vocal cords. It is a system where celebrities (comedians, politicians, athletes, etc.) directly provide information as the celebrities speak. The data to be emphasized in the transmission of information on the user's online site (characters, strings, pictures, blocks, or the like) when applied with the resultant data (original sound source or processing or voice data depicted in the vocal cords). A system that processes and stores the contents of parts in a dramatic presentation and stores them in a storage medium. The method of carrying out the contents of claim 1 by linking the original development and sound to the relevant parts, such as texts, strings, pictures, and veneers, so that sound sources or voice contents of various celebrities are generated on a storage medium to generate sound. Method and system for generating revenue by providing voice resources or processed voice content. It solves the existing system that recognizes the information only when all the characters are read on the website. The user can select the characters, strings, pictures, or parts of the website with the mouse to express them by voice, sound, or characters only. Helps the user by reducing the number of key manipulations and help the user to recognize the lack of information, thereby reducing the need for eyes and saving time. A system that allows you to get better information and more information. If you place the cursor on the part where you want to send information (advertisement), you can write the sentence in one language as it is, without creating a site in the language of the language to people who are not native languages. Place the cursor on the part and allow the user to listen in the language selected in the multi-language selection, and even in a site other than their own language, the native language is heard. A system and method for making language learning effective, and for those who want to acquire a language, especially young children, in educational programs for improving text acquisition. The application method of claim 1 is to read a comic through a mobile terminal using a mobile terminal or a mobile communication network on the Internet. A system that provides background music, or a system that produces natural sounds, but does not represent cartoon words, sentences, or parts of the scene as background sounds. When you want to receive the service by foreign voice about the relevant parts (characters, strings, pictures or buttons) of paragraphs 1 and 8, select the multi-language language button on the website, or the user right-click to select the item in multiple languages. This system provides advertisement voice information (directed, edited voice and video information) by selecting and linking with voice information data about the corresponding character, character string, picture or button, and processing or sound source processing in multinational languages. A system that allows members to decide whether to display and select sound sources for items to be provided on the web, or to design and operate only those items that meet members' aptitude or requirements by automatically selecting and selecting them through fuzzy theory. . Until the member logs out, the site must be configured to provide a customized voice service to the member so that the member can only display information on all items desired by the member, but not the other information. This system goes beyond the concept of differential marking at the existing non-member, associate, and full-member level, so that each member is represented as a completely different site. It solves the trouble of the existing system that requires a user to double-click or open a file in order to execute a file by selecting a file. A mouse or a special input device using a mouse or a joystick, or a disabled person uses a computer. Using an input device that performs a mouse function with your eyes or just shaking your head slightly without using your hand, the moment when the user's eyes in the file list touch the cursor on a specific file (or schedule a specific file) in the Explorer window. When the gaze stays for a while, etc.), it is recognized as "file execution", and if the function file of voice (video) playback is automatically played, the gaze is moved to another file again and the voice (video) file is selected. How and when the file that was playing is frozen and the newly selected audio (video) file is played System. A user's mouse on a website using a regular mouse or a special input device that substitutes for a mouse using a joystick, or an input device that performs a mouse function with only a slight shaking of the eye or head without using a hand. If it touches a specific title (banner, picture, various parts, etc.) (or when the eye stays for a certain time for a certain time, etc.), it is recognized as "content information execution". A method and system for automatically replaying a file and selecting a voice (video) file by moving the gaze again to another file to stop the existing file and play the newly selected voice (video) file. In software or hardware installation / use manuals, information is restricted because the functions, uses, etc. of each menu are represented in text. As a way to solve this, as well as about installation files, executable files, data files, each of the menu bar, items, etc. just touch the cursor to provide the information by voice and easy to install and easy to learn the program System.