KR20050054510A - System for providing bidirectional message service and method thereof - Google Patents

Abstract

The present invention relates to a bidirectional message service system capable of providing a bidirectional message service to a user and a service operator. The bidirectional message service system includes a database, receives data consisting of a message and a tag from outside via a predetermined communication medium or network, and generates a tag if a tag does not exist in the received data. If a tag exists in the received data, the tag is extracted, the information is read from the database using the tag, a classification code is generated from the user information, and the message and the classification code in the data are bulletin board servers. A tag control server for transmitting a message to the tag control server, a predetermined message is written and written by the user, and a terminal for transmitting the message to the tag control server; According to the classification code Post the message to the web bulletin board, and characterized in that it includes a bulletin board server sending the response message, and a predetermined tag for the message to the tag control server.

Description

Bidirectional message service system and its method {SYSTEM FOR PROVIDING BIDIRECTIONAL MESSAGE SERVICE AND METHOD THEREOF}

The present invention relates to a system and method for providing a two-way message service, and more particularly to a system and method for providing a two-way text message service to customers and service operators using a mobile communication terminal or a computer.

In general, securities firms provide various types of services, such as sharing investment status of stocks, bonds, futures, and options, asking for trading advice, and quote information. In addition, securities firms provide a variety of securities information, such as stock quotes, stock market news, and stocks of interest you want. As such, securities firms are striving to secure customers by providing differentiated and diverse services while expanding contact points with customers through various channels.

Therefore, securities companies can provide stock-related information to customers or consult or inquire about stock investments through wired / wireless telephones, voice mail (ARS), e-mail, and web sites. To make it possible.

However, such services have problems such as the complexity of the use procedure, the burden of expensive mobile communication call charges, the long time required for response after inquiry, and the waiting for consultation by insufficient communication network. Meanwhile, although securities related applications, such as HTS, messenger, and ticker, are widely used by customers, the two-way information exchange service between securities companies and customers is not provided through such applications.

In addition, most services provided in the related art are push-type services provided to customers or investors unilaterally using the Internet or a mobile communication terminal, and services that can exchange information in both directions between customers and securities firms are rare. It is not provided.

Accordingly, the present applicant intends to propose a bidirectional message service system that can exchange information such as a message in both directions between a customer and a service operator.

An object of the present invention is to provide a system and method for providing a bidirectional message service between a user and a service operator.

A feature of the present invention relates to a bidirectional message service system capable of providing a bidirectional message service to a user and a service operator by providing a terminal, a tag control server, and a bulletin board server that can be connected to each other via a network.

The terminal transmits a message and a predetermined tag, to which the predetermined message is written by the user, and to the tag control server.

The bulletin board server includes at least one web bulletin board, receives a message and a classification code from the tag control server, classifies the message according to the classification code, and posts the message on a corresponding web bulletin board, and a predetermined message by a service operator. Transmits the created message and the predetermined tag to the tag control server;

The tag control server has a database,

Receives data from the terminal via a predetermined communication medium or network, generates a tag if the tag does not exist in the received data, extracts the tag if the tag exists in the received data, and uses the tag. Read information about the user from the database, generate a classification code using the information about the user, transmit a message in the data and the classification code to the bulletin board server,

Extracting a message and a tag from the data transmitted from the bulletin board server, using the tag to read the reception information for the recipient from the database, and transmits the message according to the received information.

Here, the tag may be identification information about the message creator or the message receiver, or may include identification information about the group including the message creator or the message receiver.

The terminal may include at least one of a mobile communication terminal and a computer, wherein the mobile communication terminal writes a predetermined message by a user and writes the created message through a short message service server through the tag control server. And a predetermined message is written by the user, and the predetermined message is added to the written message and transmitted to the tag control server.

In addition, the terminal includes a first application program, the first application program includes a procedure for creating a message by the user, a procedure for adding a predetermined tag when the writing of the message is completed, and the message to which the tag is added. It is preferable to perform a procedure for transmitting to the tag control server.

The bulletin board server has a second application program, the second application program receives the message and the classification code from the tag control server, classifies the message according to the transmitted classification code and sends the message to the corresponding web bulletin board. It is preferable to perform a procedure of outputting, a response message written by the person in charge of the web bulletin board, and a procedure of transmitting a predetermined tag to the tag control server.

Hereinafter, with reference to the accompanying drawings will be described in detail the configuration and operation of the preferred embodiment of the bidirectional message service system according to the present invention. In particular, the interactive message service system according to the present invention is provided between a web application system that operates a web bulletin board and a customer, thereby enabling smooth communication between the web bulletin board operator and the customer. The web application system may be a financial information system of a financial company, or may be a securities information system such as a home trading system (HTS) of a securities company. In addition, the web application system may be variously applied to a system that operates a web bulletin board. will be.

1 is a block diagram of an interactive text message service system according to the present invention. Referring to FIG. 1, a bidirectional message service system according to the present invention includes a service providing server 140, a tag control server 150 having a database 160, a bulletin board server 170, and the tag control server 150. Terminals 100 and 110 which transmit messages to or receive messages from the tag control server are provided to provide a bidirectional text message service between a user and a service operator operating at least one bulletin board. Hereinafter, each component is demonstrated concretely.

First, a user transmits a message to the tag control server by using a terminal. The terminal may be selectively used by a mobile communication terminal 100 or a computer 110. In addition, a personal digital assistant (PDA) may be used. This can be used in various ways.

When using the mobile communication terminal 100, a user writes a short message to the tag control server 150 via a short message service server (hereinafter, referred to as SMS) through a mobile communication network. Will be sent.

On the other hand, when using the computer 110, the user writes a message using a first application program downloaded from the service providing server 140 operated by the service operator and adds a predetermined tag to the tag control server Will be sent to. Here, the tag may use identification information about a user or a message creator, identification information about a group including a user or a message creator, and other information for setting a web bulletin board to which the message is posted. Could be used.

In addition, a user accesses the service providing server 140 through a network such as a wired / wireless internet using the mobile communication terminal or a computer to input a predetermined message, and the service providing server receives a message inputted from the user. The tag is transmitted to the tag control server. In addition, by using various methods, the user may transmit a predetermined message and a tag to the tag control server. Here, the service providing server 140 is a web site that a user can access through a wired or wireless Internet using a computer or a mobile communication terminal.

Hereinafter, the function of the service providing server 140 will be described. First, when a user accesses the service providing server to compose a message, the service providing server generates a tag and transmits the tag to the tag control server together with the written message. In addition, the message transmitted from the tag control server may be posted on a predetermined web page to be viewed by the corresponding recipient or transmitted to the recipient's computer.

Next, the tag control server 150 has a database 160, receives the message and tag from the user and the bulletin board server, generates a classification code for the message or read the received information using the tag, These are transmitted to the bulletin board server or to the receiver according to the received information. A more detailed description of the operation of the tag control server will be described later.

The database 160 provided in the tag control server includes basic information about the customer (for example, ID, PW, name, social security number, address, mobile phone number, contact number, address, etc.), service subscription information subscribed to by each customer, and the like. And group information about each customer. In this case, the service subscription information is information about a service subscribed to by each customer. The service subscription information may be largely divided into a free service and a paid service, and the paid service service may be further subdivided into a predetermined number of grades. In addition, the service subscription information may be variously changed according to a web application system that operates a web bulletin board.

Next, the bulletin board server 170 operates at least one web bulletin board, the bulletin board can be connected only to authorized personnel. In addition, the bulletin board server receives a message and a classification code from the tag control server 150, classifies the message according to the classification code and publishes the message on the bulletin board. In addition, the bulletin board server 170 retransmits the message written by the person in charge to the tag control server 150 with a predetermined tag. In this case, the tag includes identification information of a receiver to receive a message, and may be expressed in individual or group units.

The bulletin board server 170 may be a server for operating a web bulletin board as part of the web application system, and in some cases, may be operated in conjunction with the web application system. Accordingly, the web bulletin board of the bulletin board server 170 may be a web bulletin board of the web application system, and the web bulletin board may be accessed only by an operator authenticated from the web application system.

Hereinafter, an operation of the first application program executed on the user computer will be described in detail with reference to FIG. 2. 2 is a flowchart sequentially illustrating an operation of the first application program. The first application program is installed and executed in a user's computer and the like, and may be distributed in a form downloaded from the service providing server or recorded in another recording medium.

Referring to FIG. 2, a message is first created by a user (step 200). When the message writing is completed and a message transmission command is input from the user, a tag including an identification information of the user is generated (step 210) and added to the message (step 220). Next, the tagged message is transmitted to the tag control server through a network such as the Internet (step 230).

The first application program outputs the message to a display unit of a computer when a predetermined message is transmitted from the tag control server.

3 and 4, the operation of the tag control server 150 according to the present invention will be described in detail. 3 is a flowchart sequentially illustrating a process of processing a message transmitted from the user's mobile communication terminal 100 or the computer 110 by the tag control server 150, and FIG. 4 shows the tag control server 150. A flowchart sequentially illustrating a process of processing a message transmitted from the bulletin board server 170.

First, a process of processing the message transmitted from the user by the tag control server 150 will be described in detail with reference to FIG. 3.

The tag control server 150 receives a message from the outside (step 300). Here, the tag control server 150 may receive a message from the SMS server 120, the service providing server 140, or the computer 110 of the user. In other words, a user writes a short message using the mobile communication terminal 100 and transmits it through an SMS server, or connects the service providing server 140 to compose and send a message, or by using a first application program of a computer. You will write a message and send it.

As such, the tag control server 150 receiving the message through various paths determines whether the contents of the received message are appropriate (step 310). If the content of the received message is determined to be inappropriate, the received message is discarded and terminated (step 312). If it is determined that the content of the received message is appropriate, it is determined whether a tag exists in the received message. If no tag is attached to the received message, a tag is generated (step 320). In this case, when the tag is not attached to the received message, the message is received from the SMS server, and the user information is read from the database using a reply phone number received with the message and the tag is read using the tag. Will be created.

Next, information about a user is read from the database using a tag extracted from a message newly generated or received by a tag control server (step 330), and a classification code for the user is generated from the read information (step 340). Next, the received message is transmitted to the bulletin board server 170 together with the classification code (step 350).

Next, the process of transmitting the message and the tag received from the bulletin board server 170 to the user will be described sequentially with reference to FIG. 4.

Referring to FIG. 4, the tag control server receives a message and a tag from the bulletin board server (step 400). After extracting the tag (step 410), the received information about the receiver is read from the database using the tag (step 420). Here, the tag includes information about the receiver, and the receiver may be an individual or a group. Next, according to the received information about the read recipient, the message received from the bulletin board server is transmitted to the corresponding recipients (step 430). In this case, the tag control server transmits the message to at least one of an SMS server, a service providing server, and a user computer for each recipient.

Hereinafter, with reference to Figure 5, the operation of the bulletin board server 170 according to the present invention will be described in sequence.

Referring to FIG. 5, first, the bulletin board server 170 receives a message and a classification code from the tag control server, classifies the received message according to the classification code, and publishes the message on the web bulletin board (step 500). Next, it is determined whether the message posted on the bulletin board requires the expert's answer (step 510), and if the expert's answer is not necessary, the process ends. If, in step 510, a message requiring an expert's response or a response is needed, a response message to the message is created using a second application program (step 520). Next, a tag having information about the receiver is generated using the second application program (step 530). Next, the response message and the generated tag are transmitted to the tag control server using the second application program (step 540).

Although the present invention has been described above with reference to preferred embodiments thereof, this is merely an example and is not intended to limit the present invention. It will be appreciated that various modifications and applications are not possible in the scope. For example, in an embodiment of the present invention, a method for transmitting a message to a tag control server, contents of a tag transmitted with the message, and the like may be variously modified to increase transmission efficiency of the present invention. It is. And it should be interpreted that the differences related to such modifications and applications are included in the scope of the present invention defined in the appended claims.

The bidirectional message service system according to the present invention can be smoothly bidirectionally transmitted between a customer and a service operator, and thus can be variously applied.

The system according to the present invention is applied between a web application system that operates a web bulletin board and a customer, such as a financial information system of a securities company or a financial company, and sends a message to a web bulletin board managed by a person in charge of a group to which the customer belongs. The person in charge can check the message sent from the customer he manages in real time and send a response message. As a result, the customer and each representative can communicate smoothly using a two-way message service.

1 is a block diagram generally illustrating a two-way message service system in accordance with a preferred embodiment of the present invention.

2 is a flow diagram illustrating the operation of a user computer of a system in accordance with a preferred embodiment of the present invention in sequence.

FIG. 3 is a flowchart for sequentially explaining an operation of processing a message received from the outside in a tag control server of a system according to an exemplary embodiment of the present invention. FIG.

4 is a flowchart illustrating a sequence of operations of processing a message received from a bulletin board server in a tag control server of a system according to an exemplary embodiment of the present invention.

5 is a flow chart for sequentially explaining the operation of the bulletin board server of the system according to a preferred embodiment of the present invention.

<Explanation of symbols for the main parts of the drawings>

100: user mobile terminal

110: your computer

120: short message service server (SMS server)

140: service providing server

150: tag control server

160: database

170: bulletin board server

Claims (8)

In the bidirectional message service system having a terminal, a tag control server, a bulletin board server that can be connected to each other via a network, to provide a bidirectional message service to users and service operators, The terminal transmits a message and a predetermined tag, to which the predetermined message is written by the user, and to the tag control server. The bulletin board server includes at least one web bulletin board, receives a message and a classification code from the tag control server, classifies the message according to the classification code, and posts the message on a corresponding web bulletin board, and a predetermined message by a service operator. Transmits the created message and the predetermined tag to the tag control server; The tag control server has a database, Receives data from the terminal via a predetermined communication medium or network, generates a tag if the tag does not exist in the received data, extracts the tag if the tag exists in the received data, and uses the tag. Read information about the user from the database, generate a classification code using the information about the user, transmit a message in the data and the classification code to the bulletin board server, Extracting a message and a tag from data transmitted from the bulletin board server, reading received information of a receiver from the database using the tag, and transmitting the message according to the received information; . The system of claim 1, wherein the tag is identification information for a message creator or a message receiver, or includes identification information for a group including a message creator or a message receiver. The terminal of claim 1, wherein the terminal comprises at least one of a mobile communication terminal and a computer. The mobile communication terminal writes a predetermined message by the user and transmits the created message to the tag control server through a short message service server. And the computer transmits the tag to the tag control server by adding a predetermined tag to a message in which a predetermined message is written by the user using a predetermined first application program. The method of claim 1, wherein the terminal includes a first application program, wherein the first application program includes a procedure of writing a message by a user, a procedure of adding a predetermined tag when the writing of the message is completed, And transmitting the tag-added message to the tag control server. The message board of claim 1, wherein the bulletin board server includes a second application program, wherein the second application program receives a message and a classification code from the tag control server, and the message is transmitted to a corresponding web bulletin according to the transmitted classification code. And a procedure of transmitting a response message and a predetermined tag, which are written by the person in charge of the web bulletin board, to the tag control server. The system of claim 1, wherein the database includes at least identification information about a user and information about a service subscribed to by the user. The bidirectional message service system of claim 1, wherein the classification code is determined by a type of a service subscribed to by a user. The system of claim 1, wherein the bidirectional message service system further includes a service providing server, wherein the service providing server provides a web page through which a user can access and compose a predetermined message. Two-way message service system, characterized in that for transmitting to the tag control server with a tag.