KR20050023183A - Apparatus and method for providing call service of intelligent network - Google Patents

Abstract

PURPOSE: A device for providing a call service in an intelligent network and a method thereof are provided to search a phone number by perceiving a voice of a service user, and to immediately perform a call connection between the service user and another terminal, thereby conveniently making a multipoint call without a special device. CONSTITUTION: An intelligent network service system(110) indicates to perform a call service scenario perceiving a voice of a service user according to at least one or more service requests received from the service user. A VXML(Voice eXtensible Markup Language) server(120) perceives the voice of the service user to search a company name of a called party. The VXML server(120) searches a department name from the company name and a called party name from the department name, and delivers a phone number corresponding to the caller name to the intelligent network service system(110). A web server(130) manages call information including department names, and worker names from the company name, and stores phone numbers corresponding to the call information.

Description

 Apparatus and method for providing call service in intelligent network {APPARATUS AND METHOD FOR PROVIDING CALL SERVICE OF INTELLIGENT NETWORK}

The present invention relates to an apparatus and method for providing a call service, and more particularly, to an apparatus and method for providing a call service in an intelligent network.

In general, an intelligent network is an organic network that integrates a switch, a service control node, and an in-network control database scattered in a communication network (PSTN) through a common signal network or data network, and then utilizes the power of a computer. It is a new network structure concept that provides various communication services flexibly and easy to maintain.

The service in the intelligent network is a newly introduced service to meet the demand level of the communication user. The characteristics of the service include the advanced network service, the customized service, various services, convenient and useful services, and direct control of subscribers. Can be mentioned.

The intelligent network service includes a service user and a service subscriber. A service user is a person who wants to receive a communication service using a communication facility. In other words, it occupies the position of the most fundamental member of the communication service.

On the other hand, a service subscriber means an individual or an organization that pursues its own interests by providing a service to a service user using a facility provided by a communication facility provider.

However, it is not so easy in terms of economic and time aspects to directly reflect the intelligent network services that can satisfy various needs of service users and service subscribers in reality.

Existing call connection device requires the service user to dial the representative phone number of a specific company when the user calls a phone call with a friend who works for a specific company, and then dials the telephone number of the corresponding department according to the announcement. Only phone calls with friends were possible. Or, direct phone calls were possible only if the friend's department's direct telephone number was known.

This, in turn, has caused service users to experience low service satisfaction in terms of time and cost, and service subscribers also do not want to purchase huge facility or acquisition fees for their representative phone number services. Resulted.

Therefore, there is an urgent need for a device and a method for providing an intelligent network service that can provide service users with increased service satisfaction and generate more profits than investment costs for service subscribers. .

The technical problem to be solved by the present invention is to solve this problem, and after recognizing the voice spoken directly by the service user, searching for a phone number corresponding to the recognized voice one-to-one with the counterpart terminal that the service user wants to call. An apparatus and method for providing a call service in an intelligent network capable of performing a call connection are provided.

The present invention also provides an apparatus for providing a call service in an intelligent network that enables a service subscriber to easily update and modify a web page from at least one company name, each department name, and an employee's name to a phone number corresponding to the phone number. It is to provide a method.

An apparatus for providing a call service in an intelligent network according to a feature of the present invention for achieving the above object is a call service providing apparatus for performing a call connection between a service user terminal and a caller terminal connected via a public telephone network, the service user comprising: An intelligent network service system instructing to execute a call service scenario for recognizing the voice of the service user according to at least one service request received; And searching the company name of the caller by recognizing the voice of the service user according to the instructed scenario, finding a department name in the searched company name and a caller name in the department name, and then one-to-one correspondence with the found caller name. And a VXML server for delivering the telephone number to the intelligent network service system.

And a web server for managing call information including at least one company name, a department name in the company name and an employee name in the department name, and storing and managing phone numbers corresponding to the managed call information one-to-one. It further comprises.

In addition, a method of providing a call service in an intelligent network according to an aspect of the present invention is a method of providing a call service for performing a call connection between a service user terminal and a caller terminal connected through a public telephone network, comprising: a) at least one company; Managing call information including a department name in the company name and an employee name in the department name; b) instructing to perform a call service scenario recognizing the voice of the service user according to at least one service request received from a service user; c) recognizing the voice of the service user and searching the caller's company name in the managed call information according to the instructed scenario, and finding a department name in the searched company name and a caller name in the department name; And d) performing a call connection between the service user terminal and the caller terminal by using a telephone number corresponding to the found caller name one-to-one.

In addition, a recording medium storing a program according to an aspect of the present invention, the recording medium comprising a call service providing method for performing a call connection between the service user terminal and the caller terminal connected via a public telephone network, a) at least A function of managing call information including at least one company name, a department name in the company name, and a worker name in the department name; b) instructing to perform a call service scenario recognizing the voice of the service user according to at least one service request received from a service user; c) a function of recognizing the voice of the service user and searching the caller's company name in the managed call information according to the instructed scenario, and finding a department name in the searched company name and a caller name in the department name; And d) a function of performing a call connection between the service user terminal and the caller terminal using a telephone number corresponding one-to-one with the found caller name.

DETAILED DESCRIPTION Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention. Like parts are designated by like reference numerals throughout the specification.

1 is a diagram showing a schematic configuration of a call service providing apparatus according to an embodiment of the present invention.

As shown in FIG. 1, the call service providing apparatus 100 according to an exemplary embodiment of the present invention is connected to the intelligent network user terminal 200 through a public telephone network (PSTN) 140, and also with the caller terminal 300. It forms a structure interconnected through the public telephone network (140).

The call service providing apparatus 100 having such a structure includes an intelligent network service system (Service Control Point) 110, a VXML server (Voice eXtensible Markup Language, 120), and a web server 130, and services through a web server 130. It also forms a structure interconnected with the subscriber station 400.

In detail, the service user first presses the access number of the call service using his terminal 200, which is transmitted to the intelligent network service system 100 through the public telephone network 140.

Then, the intelligent network service system 110 controls the VXML server 120 to start the call service scenario according to the embodiment of the present invention according to the service call received from the service user. At this time, the intelligent network service system 110 provides the VXML server 120 with the area code value for the calling number which is the telephone number of the service user terminal 200.

The intelligent network service system 110 also directly controls the call connection between the service user and the caller.

The VXML server 120 starts the call service scenario according to the instruction of the intelligent network service system 110. First, the VXML server 120 immediately finds the company name of the caller who speaks directly by the service user through a voice recognition process. At this time, the VXML server 120 retrieves the caller company name in the area according to the area code value received from the intelligent network service system 110.

Then, the VXML server 120 finds the name of the department in which the service user speaks directly, and then finds the name of the caller who speaks in the service user through the voice recognition process.

Thereafter, the VXML server 120 provides the found result to the intelligent network service system 110, so that the call connection between the intelligent network service user and the caller can be made immediately.

The web server 130 manages call information including at least one or more company names, department names in the company names, and employee names in the department names through a number database (not shown) to be provided with the call service according to an embodiment of the present invention. The number database also manages individual call information and one-to-one correspondence.

In addition, the web server 130 allows service subscribers to easily update, add and delete such management information through a web page, and provide or share such management information to the VXML server 120 through the Internet network 150. do.

As described above, although embodiments of the present invention describe the provision of a call service in an enterprise, the present invention is not limited to the present invention, and in some cases, other fields (call connection with a caller residing in a foreign country or a patient in a hospital). It may also be applied to a call connection with a doctor.

Then, the operation process of the call service providing apparatus constituting such a structure will be described with reference to the accompanying drawings.

2 is a flowchart illustrating an operation process of a call service providing apparatus according to an exemplary embodiment of the present invention.

First, when the service user presses the access number (for example, 060-700-XXXX, etc.) of the call service using his terminal 200, the public telephone network 140 requests such service request from the intelligent network service system 100. ).

Then, the intelligent network service system 110 receives the call service request requested from the service user (S210), as shown in FIG. 2, and then provides a call service scenario according to an embodiment of the present invention to provide the received service. 120 instructs to start (S220).

At this time, the intelligent network service system 110 provides the VXML server 120 with the area code value for the calling number which is the telephone number of the service user terminal 200.

Subsequently, the VXML server 120 starts a call service scenario according to the operation instruction of the intelligent network service system 110. First, the terminal 200 sends a message to allow the service user to directly speak the caller related information. To be sent (S230).

Thereafter, the VXML server 120 directly finds the company name of the caller who speaks directly by the service user through the first voice recognition process (S240), wherein the VXML server 120 receives the area code received from the intelligent network service system 110. Retrieves the name of the calling company in the region based on the value.

Thereafter, the VXML server 120 finds the second speech recognition process in the company that searches the department name that the service user speaks directly, and then finds the caller name that the service user speaks in the previously searched department through the last speech recognition process.

Thereafter, the VXML server 120 provides the found result to the intelligent network service system 110 (S250), so that the call connection between the intelligent network service user and the caller (S260) can be made immediately.

Meanwhile, the web server 130 manages names of companies in each region, departments within departments, and names of employees in each company through a number database (not shown) together with phone numbers corresponding to them one-to-one, and manages such management information. Provided at 120 is used to retrieve the caller's phone number through voice recognition.

As can be seen, the call service providing apparatus according to the embodiment of the present invention allows the service subscribers to be conveniently provided with the call service through the Internet network 150.

As described above, the apparatus and method for providing a call service in an intelligent network according to an embodiment of the present invention, after recognizing a voice spoken directly by a service user, searches for a telephone number corresponding to the recognized voice one-to-one and the service user wants to make a call. By immediately performing a call connection with the counterpart terminal, the service user can conveniently use the multi-party call without establishing a separate equipment.

In addition, the call service providing apparatus in the intelligent network allows each service subscriber to easily update and modify various management information through a web page, from at least one company name, a department name, and a worker's name to a phone number corresponding to the person. By doing so, the service satisfaction can be increased.

The drawings and detailed description of the invention are exemplary only, and are used for the purpose of illustrating the invention only, and are not intended to be limiting or to limit the scope of the invention described in the claims. Therefore, those skilled in the art will understand that various modifications and equivalent other embodiments are possible from this. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

Apparatus and method for providing a call service in an intelligent network according to the present invention directly perform a call connection with a counterpart terminal to which a service user wants to make a call through a phone number search through voice recognition, thereby enabling the service user to construct a separate device without additional equipment. Make the conference call convenient.

In addition, the present invention allows a service subscriber to easily update and modify through at least one company name, department name, and employee name through one-to-one phone number, thereby increasing service satisfaction. It has an effect.

1 is a diagram showing a schematic configuration of a call service providing apparatus according to an embodiment of the present invention.

2 is a flowchart illustrating an operation process of a call service providing apparatus according to an exemplary embodiment of the present invention.

Claims (10)

A call service providing apparatus for performing a call connection between a service user terminal and a caller terminal connected through a public telephone network, An intelligent network service system for instructing to perform a call service scenario for recognizing the voice of the service user according to at least one service request received from a service user; And Search the company name of the caller by recognizing the voice of the service user according to the scenario indicated above, find the department name in the searched company name, the caller name in the department name, and then call one-to-one correspondence with the found caller name. VXML server passing the number to the intelligent service system Call service providing apparatus in an intelligent network comprising a. According to claim 1, A web server that manages call information including at least one or more company names, a department name in the company name, and an employee name in the department name, and stores and manages phone numbers corresponding to the managed call information one-to-one, respectively. Call service providing apparatus in an intelligent network further comprising. The method of claim 2, The VXML server, And receiving an area code value corresponding to the telephone number of the user terminal from the intelligent network service system, and searching for the company name of the caller based on the received area code value. The method of claim 2, The web server, Apparatus for providing a call service in an intelligent network, wherein a service subscriber can update, delete or add the managed call information through a web page. The method of claim 2, The intelligent network service system, And a call connection between the service user terminal and the caller terminal using a telephone number corresponding to the found caller name. A call service providing method for performing a call connection between a service user terminal and a caller terminal connected through a public telephone network, a) managing call information, including at least one company name, a department name in the company name and an employee name in the department name; b) instructing to perform a call service scenario recognizing the voice of the service user according to at least one service request received from a service user; c) recognizing the voice of the service user and searching the caller's company name in the managed call information according to the instructed scenario, and finding a department name in the searched company name and a caller name in the department name; And d) performing a call connection between the service user terminal and the caller terminal using a telephone number corresponding to the found caller name one-to-one; Call service providing method in an intelligent network comprising a. The method of claim 6, Step a) is Managing a telephone number corresponding to the managing company name and each one-to-one; Managing a telephone number corresponding one-to-one with a department name in the managing company name; And Managing telephone numbers corresponding to the names of employees in the department name to be managed, respectively; Call service providing method in an intelligent network comprising a. The method of claim 7, wherein Step a) is Allowing the service subscriber to update, delete, or add the managed call information and a phone number corresponding to the call information one-to-one through a web page; Call service providing method in an intelligent network comprising a. The method of claim 6, Step c) is Receiving an area code value according to the telephone number of the user terminal; And Retrieving the company name of the caller based on the received area code value Call service providing method in an intelligent network comprising a. A recording medium comprising a call service providing method for performing a call connection between a service user terminal and a caller terminal connected through a public telephone network. a) managing call information, including at least one or more company names, a department name in the company name and an employee name in the department name; b) instructing to perform a call service scenario recognizing the voice of the service user according to at least one service request received from a service user; c) a function of recognizing the voice of the service user and searching the caller's company name in the managed call information according to the instructed scenario, and finding a department name in the searched company name and a caller name in the department name; And d) a function of performing a call connection between the service user terminal and the caller terminal by using the found caller name and a telephone number corresponding one-to-one; A computer-readable recording medium having a program recorded thereon.