KR20050014194A - Agent system and its operating method for noticing services of customers' information modification - Google Patents

Abstract

PURPOSE: A system for a real-time information modification notification agent service and an operating method thereof are provided to automatically update customer information of a communication company server for a financial service and other all services on the Internet, and offer the customized service by automatically modifying the services requested from a customer through the online. CONSTITUTION: A customer update server database(212) is formed with fields including a customer ID and a service server ID of a service server to be updated. An information modification message receiver(213) receives an information modification message knowing modification for the contact information of the customer from a communication company server(40). A message transceiver(214) extracts the service server ID corresponding to the customer ID of the information modification message from the customer update server database, transmits an information update message to the service server(50) corresponding to the service server ID, and receives an update face from the service server. A customer message transferor(216) transfers the update fact to the customer.

Description

Agent system and its operating method for noticing services of customers' information modification}

The present invention provides a system for an information change agent service to automatically update the fact that the information change to the other service server when the change of the contact information of the carrier server to update the customer information of the other service in real time only by changing the carrier contact information And to a method.

Each time a household transfers its resident registration or residence, the member of the household must report a change of contact information for each business to receive bills and mails of various credit cards, insurance policies, and department store cards. . Most people own one or more cards, including credit cards and department store cards, and it takes a lot of time and money to report a change of contact information by phone or in person. In addition to the financial services, a variety of subscription services, such as on the Internet must be reported to change the contact, in fact, other than the service immediately available, the change can not be properly reported.

In order to solve this problem, as disclosed in Korean Patent Laid-Open Publication No. 2003-35820 (published on 2003.5.9), when a general person reports a change of a phone number through a communication company, the address and phone number of the public are updated and stored in the communication company DB. Extracting this technology has been proposed to provide a public address and phone number to the bank, card company, etc. collectively. More specifically, the technology extracts the predetermined information of the public from the DB of the affiliated carrier server to generate a first DB, and transmits the information of the first DB to a second DB separately provided in the financial joint computer network to the second DB And update the customer DB of the plurality of client companies connected to the financial co-operation network and the general information of the second DB so that the customer DB is updated with the general information of the second DB.

However, this system and method is not only limited to the update of the customer information DB of the financial service server connected to the financial common computer network, but also has the problem of uniformly changing all connected financial service servers. That is, when an account or a card is opened under the same name, such as a vehicle name account, but the users are different from each other, it is inconvenient for the nominee to receive it and deliver it to the element owner.

In addition, the customer DB of the client server periodically updates the public information by querying the second DB separately prepared in the financial joint computer network and comparing it with its own customer DB in order to update the changed public information. There is a heavy load and it is difficult to update information in real time. In other words, comparing the total number of data of hundreds of thousands of customers with their own customer DB and the second DB significantly increases the load on the system, and compares them at regular intervals, causing inconsistencies between the two databases. The case occurs.

In addition, it is convenient for the public to change the contact number of all other transactions automatically by simply changing the telephone number and address of the telecommunication company. It can be perceived as a spill and create anxiety, but rather complain. This is because the general public may not be aware of the contents of the automatic change service application, and in some cases, forget the facts about the service application over time.

The present invention has been made in order to solve the above problems, financial service and all other services on the Internet, information change notification agent service that can be automatically updated when the customer information of the carrier server is changed The purpose is to present a system and method for the purpose.

In addition, the customer proposes a system and method for the information change notification service that can be customized by allowing the user to automatically change only the desired service when applying for the information change notification service online. For the purpose.

In addition, a system and method for a notification agent service that can receive a message when a change of information of a communication company server occurs and send update information as a message to a service server to be updated, thereby reducing the load on the system and performing the change processing in real time. For the purpose of presenting

In addition, it is an object of the present invention to provide a system and method for an information change notification agent service that automatically transmits the information about the customer information of each service server is updated.

In addition, it provides a system and method for information change notification agency service that provides information change notification agency service by inquiring and examining customer information of service server or telecommunication company server in advance. The purpose.

1 is a relationship diagram with another system of the information change notification agency service system according to an embodiment of the present invention,

2 is a configuration diagram of an information change notification agent service system according to an embodiment of the present invention;

3 is a data structure diagram of an information change message received from a communication company server according to an embodiment of the present invention;

4 is a data structure diagram of an update server DB for each customer and a subscription server DB for each customer, which are components of an information change notification agent service system according to an exemplary embodiment of the present invention;

5 is a data structure diagram of an information update message generated by an information change notification agent service according to an embodiment of the present invention;

6 is a flowchart illustrating a method of operating an information change notification agency service system according to an embodiment of the present invention.

Explanation of symbols on the main parts of the drawings

10: Internet 20: Information change notification agency service system

30: customer computer 40: communication company server

50: service server 300: information change message

310: customer information change message 311, 521: customer ID

312, 522: Changed item number 313, 523: Information item and information content

410, 460: Customer ID 420, 470: Service Server ID

500: Information update message 510: Information update message for each server

520: Update message for each customer

The inventors information change agency service system for achieving the above object,

Change agency control unit to control and execute the operation of each component;

A customer-specific update server DB consisting of fields including a customer ID and a service server ID of a service server to which customer information is automatically updated when contact information of a communication server of a customer corresponding to the customer ID is changed;

An information change message receiver for receiving an information change message indicating that the contact information of the customer has been changed from the communication company server;

When the information change message is received in the information change message receiver, the service server ID corresponding to the customer ID of the information change message is extracted from the update server DB for each customer, and the information update message is sent to the service server corresponding to the service server ID. An information update message transmission and reception unit for transmitting a message and receiving the fact that the service server has been updated; And

A customer message transfer unit for transmitting the update facts to a customer's computer;

Characterized in that it comprises a.

In addition, the operation method of the information change agent service system,

Receiving an information change message from a communication company server;

Searching for an update target service server corresponding to each customer ID of the information change message;

Generating an information update message for each update target service server and transmitting the service update message for each service server;

Receiving an update completion message from a service server that has updated its own customer information; And

Transmitting the information update result of the customer to the customer computer;

Characterized in that it comprises a.

Hereinafter, with reference to the accompanying drawings, the information change agent service system and its operating method of the present invention will be described in detail.

1 illustrates a relationship with another system of an information change notification agent service system according to an exemplary embodiment of the present invention.

As shown in Figure 1, the information change notification agent service system 20 of the present invention is connected to the customer computer 30 and the service server 50 on the Internet to transmit and receive data. In addition, the notification agent service system 20 is connected to the communication company server 40 by a dedicated network. However, it may be connected to the Internet in addition to the private network.

2 shows a configuration of an information change notification agency service system 20 according to an embodiment of the present invention.

As shown in FIG. 2, the notification agent service system 20 includes a change agency control unit 210, a customer-specific subscription server DB 211, a customer-specific update server DB 212, an information change message receiver 213, and information. It is composed of an update message transmission and reception unit 214, a change agent application processing unit 215, a customer message delivery unit 216, a change agent service guide unit 217, a customer information DB query unit 218.

The change agent control unit 210 is a module for controlling and executing the operation of each component in order to control the operation of the notification agent service system as a whole.

As shown in FIG. 4 (A), the customer update server DB 212 has an array structure of rows and columns of items of the customer ID 410 and the service server ID 420. The row in Fig. 4A shows the customer ID 410 as the item value, the column as the item value of the service server ID 420, and the value in the array indicates that the customer corresponding to the customer ID 410 is the service server ID. The value determines whether or not to automatically update the service server 50 corresponding to (420).

The customer ID is a distinguisher that can identify the customer, and usually corresponds to a primary key in the DB. That is, since the customer information DB is composed of various forms for each service server and is different from each other, it means a field value of customer information that can distinguish and name customers in common in these customer information DBs. In the present invention, the distinguished value can be used as the resident registration number of the customer, or can be distinguished by combining the name with the resident registration number or the corporation number when the customer is a corporation.

For example, in Figure 4 (A), if the customer information of the carrier server for the customer 1 is changed, the customer information of all of the service server A, B, C, D is notified in real time to apply for automatic update have. In addition, when the customer 2 changes the customer information of the communication company server, only the service servers A and C are automatically updated.

FIG. 4 (A) shows the data structure of the customer-specific update server DB 212 in an array, and configures the customer ID 410 and the service server ID 420 of the service server 50 to be updated automatically. It is also possible.

The information change message receiver 213 is a module that receives a message indicating that the customer's contact information has been changed from the communication company server 40. The communication company server 40 is provided with a module of the information change message transmitter 231, and when the customer applies for a change in contact information and generates an information change message 300 for this, the notification agent service system 20 of the The information change message is sent to the receiver 213.

The customer's contact information includes an address, postal code, landline phone number, mobile communication phone number, e-mail, and the like. However, in addition to the customer's contact information, it is also possible to change important information.

As shown in FIG. 3, the information change message 300 is composed of customer-specific information change messages 310. The customer-specific information change message 310 generates one message for one customer ID, and this message has changed customer information. That is, the customer-specific information change message 310 includes a customer ID 311, the number of change items 312, information items and information content (313). The customer ID 311 is an item that can distinguish the customer from other customers and usually uses a social security number. Alternatively, you can use your social security number and name together. The change item number 312 indicates the number of changed information items corresponding to the customer ID 311. This is an item included in order to receive information items and information contents 313 to be included later without knowing the number of change items in advance. The information item and information content 313 are composed of a pair of (information item, information content). Information items include the above contact information such as address, postal code, landline telephone number, mobile communication telephone number, and e-mail. The information contents are the contact details of the corresponding customer.

When the information change message 300 is received by the information change message receiver 213, the information update message transceiver 214 determines a service server ID corresponding to the customer ID 310 of the information change message 300 for each customer. The information update message 500 is generated by extracting from the update server DB 212.

If there is a customer-specific update server DB as shown in Figure 4 (A), assuming that the information change message 300 is composed of each customer-specific information change message 310 for customer 1, customer 2, customer 3 An example in which the information update message 500 is generated will be described with reference to FIG. 5.

Since the customer-specific information change message 310 corresponding to the customer 1 is received, the information update message to the service server A, B, C, D should be sent. Customer2 should send an update message to service servers A and C. Customer 3 should send an update message to service servers B and C. Therefore, service server A needs to update information about customer 1 and customer 2, service server B needs to update information about customer 1 and customer 3, and service server C needs information about customer 1, customer 2, and customer 3. The service server C should update the information for the customer1. As shown in FIG. 5, the information update message 500 includes server-specific information update messages 510 for service servers A, B, C, and D, and server-specific information update messages 510 for service server A. ) Is composed of customer-specific information update message 520 of the customer 1 and the customer 2. In the same manner, server-specific information update messages 510 of the service servers B, C, and D are generated. At this time, the customer-specific information update message 520 is substantially the same content as the customer-specific information change message 310. That is, the customer-specific information update message 520 also includes a customer ID 521, the number of change items 522, information items and information contents 523, and the contents of each item are all information change messages 310 for each customer. Is the same as

The information update message transmission and reception unit 214 generates the information update message 500 as described above, and transmits the information update message 510 for each server for each service server.

The service server 50 includes a customer information update processor 221 and an update information message transceiver 222. The update information message transmission / reception unit 222 of the service server 50 receives the server-specific information update message 510 transmitted from the notification agent service system 20. The customer information update processing unit 221 of the service server 50 updates the customer information corresponding to the information item and information content 523 of the received server-specific information update message 510. After the update, a message for confirming the completion of the update information message transmission / reception unit 222 of the service server 50 is transmitted to the information update message transmission / reception unit 214 of the notification agent service system 20.

Upon receiving the fact that the customer message delivery unit 216 has been updated from the service server 50, the customer message transmission unit 216 automatically transmits information about the updated service to a contact such as an e-mail of the customer.

As shown in FIG. 4 (B), the customer-specific subscription server DB 211 has an array structure in which items of the customer ID 460 and the service server ID 470 are arranged in rows and columns. The row in Fig. 4B shows the customer ID 460 as the item value, the column as the item value of the service server ID 470, and the values in the array indicate that the customer corresponding to the customer ID 460 is the service server ID. A value indicating whether to subscribe to the service server 50 corresponding to 470. In the example of FIG. 4B, customer 1 is subscribed to all service servers A, B, C, and D, customer 2 is subscribed to service servers A, B, and C, and customer 3 is service server B and C. , D is subscribed to.

4 (B) shows the data structure of the customer-specific subscription server DB 211 in an array, and the method of configuring the customer ID 460 and the service server ID 470 of the subscribed service server 50 in a list. It is possible.

The customer information DB inquiry unit 218 inquires the customer information and the customer information of the service server 50 to the communication company server 40, the service server 50 subscribed to the customer ID subscribed to the communication company server 40 If one or more exist, a list of the customer ID and the service server ID of the subscribed service server 50 is generated and stored in the customer-specific subscription server DB 211.

The server change agent service guide unit 217 refers to the customer-specific subscription server DB 211 and sends the information change notification agent service guide to the contact information of the customer existing in the customer-specific subscription DB 211. This notice may be sent by regular mail in addition to email. In addition, the SMS may be transmitted through an SMS text message of the mobile communication terminal.

The customer in the customer-specific subscription DB 211 is not only subscribed to the communication company, but also subscribed to other services, and becomes a future customer who can receive the information change notification agency service. In other words, by searching the customer information DB of the affiliated carriers and other service providers to secure future customer information, intensive target marketing for this customer is easier. Target marketing is very efficient in terms of cost and effectiveness compared to marketing to unspecified numbers.

The information change notification agency service guide guides the online application in addition to the contents of this service to induce a customer to directly access the online notification agency service system 20 and apply directly.

When the customer tries to access the notification agency service system 20 through the Internet using the customer computer 30, the change agency application processing unit 215 displays the change agency service application screen in the form of a web page on the customer computer 30. send. The customer displays the intention to use the service on the application screen, and selects the service to be automatically updated when the contact information of the communication company server 40 is changed. At this time, the change agent application processing unit 215 by referring to the customer-specific subscription DB (211), by presenting a list of services to which the customer is subscribed, so that the customer can easily select the notification target service.

In the case where the customer applies by document or telephone, the operator of the notification agent service can receive the direct reception and access the notification agent service system 20 from the operator's computer terminal to perform the above-described change agent application processing. . In this case, the operator's computer terminal takes the place of the customer computer 30. It can be applied to the operation method of the notification agent service system described later.

6 is a flowchart illustrating a method of operating an information change notification agency service system 20 according to an embodiment of the present invention.

First, the information change notification agency service system 20 inquires the customer information of the communication company server 40 and the service server 50 as a whole (611). By comparing the customer ID among the inquired customer information, it is confirmed whether at least one service server 50 is subscribed to the customer ID subscribed to the communication company server 40. If present, a list of customer IDs and a service server ID of the subscribed service server 50 is generated and stored (613). This list means a list of subscribed services by customer, and this customer becomes a customer who can use the notification agent service. Therefore, for target marketing, the information change agent service guide is sent to the contact information of the customer corresponding to the customer ID that generated the list of the service server ID (614).

As mentioned above, the service announcement includes a guide to the online application in addition to the contents of the service. The customer knows the online access method by referring to this guide or by other methods, and accesses the notification agent service system 20 through the Internet using the customer computer 30 (621).

When the customer computer 30 is connected, the change agent service application screen is transmitted to the customer computer 30 in the form of a web page, and the customer receives and stores a list of service servers 50 to check and automatically update the service usage ( 622). As described above, by presenting a list of services to which the customer is subscribed, it is easier for the customer to select a service to be notified of.

The customer computer 30 transmits a screen for querying and selecting whether to immediately update the customer information of the service server 50 applying for the customer's contact information to the customer information of the communication company server 40. That is, at the time of application, the customer information of the telecommunication company server and the customer information of the service server may be inconsistent with each other. In step 623, a question is asked to determine whether or not to immediately match this with the customer information of the telecommunication company server, and whether the customer is to update immediately.

If the customer chooses to update immediately, the customer information of the communication company server 40 and the service server 50 is inquired (631), and there is a mismatch between the customer information of the service provider server 40 and the service server 50 inquired. The customer information is extracted (632). An information update message 500 is generated for the extracted mismatched customer information. At this time, the customer ID and the service server ID of the information update message 500 generate information update messages 520 for each customer for the customer and the service server which are inconsistent with the customer information of the communication company server. The information update message 510 is generated. The information update message 500 generated as described above is transmitted to each service server 50 (633).

The service server 50 receiving the transmitted information update message 500 updates its own customer information and transmits the completion message of the information update to the information change notification agent service system 20 (635).

The notification agent service system 20 displays the result of the changed customer information including the list of the updated service server 50 and the updated information item for each service server 50 based on the completion message of the information update on the application screen. Indicated (637).

After the step 623 of receiving, by the customer, whether to update immediately or not, if the customer chooses not to update immediately, the customer information of the service server 50 is not updated at the present step. After the change agent service registration is completed and the customer information is changed in the communication company server 40, the customer information of the service server 50 is updated. Until then, the customer information of the communication company server 40 and the service server 50 is in a mismatched state. The reason for giving the customer an option not to renew immediately as described above is that the customer may cancel the change agent service or change the application contents. That is, when the customer cancels or changes the customer information of the communication company server 40, the original state can be maintained as it is. Therefore, it contributes to enhancing customer satisfaction by giving customers the above choice.

As described above, if the service application and the update target server is selected, and the customer wants to immediately update the customer information of the update target server, the customer information of the update target server is changed, and the change agent service registration is completed (638). If the customer chooses not to immediately update the customer information of the update target server, the change agent service registration is completed without changing the customer information of the update target server (638).

When the customer reports the change of contact information to the communication company, the communication company server transmits the information change message 300 to the notification agent service system 20 (641). As described above, the information change message 300 is composed of one or more customer-specific information change messages 310, customer-specific information change message 310 generates a message for one customer ID, this message is The changed customer information includes a customer ID 311, a change item number 312, an information item, and an information content 313.

In addition, the contact information includes an address, a postal code, a landline telephone number, a mobile communication telephone number, an e-mail, and the customer ID includes a social security number or a social security number and a name.

The update target service server 50 corresponding to the customer ID of the information change message 300 is searched (642). This update target service server 50 is based on the information of the service selected by the customer at the time of application.

An information update message 500 is generated for each update target service server 50 found and transmitted for each service server 50 (643). As described above, the information update message 500 is composed of server-specific information update message 510, the server-specific information update message 510 is composed of customer-specific information update message 520. The information update message 520 for each customer includes a customer ID 521, a change item number 522, an information item, and an information content 523. If the server-specific information update message 510 is a pair of the corresponding service server ID and the corresponding customer ID 311 of the customer-specific information change message 310 exists in the customer-specific update server list, the customer-specific information change message 310 ) Must include the same customer-specific information update message (520).

When the service server 50 receives the information update message 500, the service server 50 updates its own customer information and transmits the update completion message to the notification agent service system 20 (646).

When receiving the fact that the service server 50 has been updated, and transmits the information update result for the automatically updated service to the customer computer 30, such as the customer's e-mail to the customer computer 30 (647).

As described above, the customer can automatically update the customer information of the financial service and all other services on the Internet by changing only the contact information of the telecommunication company server.

In addition, customers can apply for automatic change only for the services they want online, so they can customize their own, and when applying, the list of services that they can apply for is presented to make it easier to apply. It becomes possible. This enables financial services and other services on the Internet, so that many services can not be handled in a foreign language, thereby enhancing customer convenience as well as accuracy of work processing. In addition, it is possible to handle various types of automatic change cases such as vehicle name account, so that higher quality of service is possible.

In addition, the result of the automatic change is notified to the customer by e-mail, etc., thereby reducing the customer's confusion and also improving the service quality.

In addition, when information change of the communication company server occurs, it is processed by the message method, thereby reducing the load on the system and real-time change processing is possible. In particular, this greatly contributes to improving the efficiency of the system in automatically changing information for many services other than financial services.

In addition, by targeting the customer information of the service server or the carrier server in advance to obtain a future customer group target marketing (Target Marketing) is possible through the more effective marketing, more customers can use the above service.

Embodiments of the present invention have been described in detail to the Internet and contact information in order to easily explain the technical idea of the present invention, but is not limited to this, customer service other than any service field or contact information that can connect customer information to a communication network, etc. Can be applied.

Claims (13)

An information change agent service system for automatically updating the facts of the change of the contact information of the communication company server 40 to the service server 50 so that customer information of other services can be updated in real time only by changing the communication company contact information. To 20, Change agency control unit 210 to control and execute the operation of each component; If the customer ID 510 and the contact information of the communication company server 40 of the customer corresponding to the customer ID 510 are changed, the service server ID 520 of the service server 50 to be automatically updated. A customer-specific update server DB (212) consisting of fields including; An information change message receiver 213 for receiving an information change message 300 indicating that the contact information of the customer has been changed from the communication company server 40; When the information change message 300 is received by the information change message receiver 213, the service server ID corresponding to the customer ID 310 of the information change message 300 is extracted from the update server DB 212 for each customer. An information update message transmission and reception unit 214 for transmitting the information update message 500 to the service server 50 corresponding to the service server ID and receiving the fact that the service server 50 has been updated from the service server 50; And A customer message transfer unit 216 for transmitting the update fact to the customer's computer 30; Information change agency service system comprising a. The method of claim 1, A customer-specific subscription server DB 211 comprising fields including a customer ID 460 and a service server ID 470 of a service server 50 to which a customer corresponding to the customer ID 460 is subscribed; Inquiring the customer information and customer information of the service server 50 to the communication company server 40, if there is at least one service server 50 subscribed to the customer ID subscribed to the communication company server 40, the customer ID and subscription A customer information DB inquiry unit 218 for generating a list of service server IDs of the service server 50 and storing the list in the customer server subscription server DB 211; And A server change agent service guide unit 217 for sending an information change agent service guide to a contact information of a customer existing in the customer DBs 211 with reference to the customer-specific subscription server DB 211; Information change agency service system further comprising a. The method of claim 1, When the customer computer 30 is connected, the change agency service application screen is transmitted to the customer computer 30 in the form of a web page, and the customer receives a list of service servers 50 to check and automatically update the service use, and the list Information changing agency service system, characterized in that it further comprises a change agent application processing unit (215) for storing in the customer-specific update server DB (212). The method according to claim 1 and 3, The contact information includes an address, postal code, landline telephone number, mobile communication telephone number, e-mail, The customer ID is an information change agency service system, characterized in that consisting of resident registration number or resident registration number and name. The method of claim 1, The information change message 300 is composed of one or more customer-specific information change message 310, the customer-specific information change message 310 is a customer ID 311, the number of change items 312, information items and Includes information content 313, The information update message 500 comprises an information update message 510 for each server, the information update message 510 for each server consists of an information update message 520 for each customer, and an information update message 520 for each customer. ) Includes the customer ID 521, the number of change items 522, the information item and the information content 523, The server-specific information update message 510, if a pair of the corresponding service server ID and the corresponding customer ID 311 of the customer-specific information change message 310 exists in the customer-specific update server DB 212, the customer-specific information Information change agency service system, characterized in that it comprises a customer-specific information update message 520 the same content as the change message (310). The method according to claim 2 and 3, When transmitting the change agency service application screen transmitted by the change agent application processing unit 215, referring to the customer-specific subscription server DB 211 to transmit a list of the service server 50 corresponding to the connected customer ID Information change agency service system, characterized in that. An information change agent service system for automatically updating the facts of the change of the contact information of the communication company server 40 to the service server 50 so that customer information of other services can be updated in real time only by changing the communication company contact information. In the operating method of (20), Receiving (641) an information change message (300) from the communication company server (40); Searching 642 for an update target service server 50 corresponding to a customer ID of the information change message 300; Generating (643) an information update message (500) for each of the retrieved update target service servers (50) and for each service server (50); Receiving the information update message 500 and receiving the update completion message from the service server 50 which has updated its own customer information (646); And Transmitting a result of updating information of the customer to the customer computer 30 (647); Operation method of the information change agency service system 20, characterized in that it comprises a. The method of claim 7, wherein before receiving the information change message 300, A step 611 of inquiring all the customer information of the communication company server 40 and the service server 50; If there is at least one subscribed service server 50 for the customer ID subscribed to the communication company server 40, generating and storing a list of the customer ID and the service server ID of the subscribed service server 50 (613). ; And Sending (614) an information change agency service guide to a contact number of a customer corresponding to a customer ID for generating a list of the service server IDs; Operation method of the information change agency service system 20, further comprising a. The method of claim 7, wherein before receiving the information change message 300, Accessing the client computer 30 for the change agent service request from the customer computer 30; When the customer computer 30 is connected to the change agent service request screen is transmitted to the customer computer 30 in the form of a web page, the customer receives the service usage and automatically update the list of the service server 50 to the step of storing 622; Querying 631 the customer information of the communication company server 40 and the service server 50; Extracting customer information which is inconsistent between the inquired communication company server 40 and the customer information of the service server 50 (632); Generating and transmitting an information update message 500 for the extracted mismatched customer information (633); Receiving (635) a completion message of the information update from the service server 50 which has updated its own customer information according to the received information update message (500); Displaying the result of the changed customer information including a list of updated service servers 50 and updated information items for each service server 50, etc. (637); Operation method of the information change agency service system 20, further comprising a. The method according to claim 7 and 9, The contact information includes an address, postal code, landline telephone number, mobile communication telephone number, e-mail, The customer ID is an operating method of the information change agency service system 20, characterized in that consisting of the resident registration number or resident registration number and name. The method of claim 7, wherein The information change message 300 is composed of one or more customer-specific information change message 310, the customer-specific information change message 310 is a customer ID 311, the number of change items 312, information items and Includes information content 313, The information update message 500 comprises an information update message 510 for each server, the information update message 510 for each server consists of an information update message 520 for each customer, and an information update message 520 for each customer. ) Includes the customer ID 521, the number of change items 522, the information item and the information content 523, The server-specific information update message 510, if a pair of the corresponding service server ID and the corresponding customer ID 311 of the customer-specific information change message 310 is present in the customer-specific update server list, the customer-specific information change message Operating method of the information change agency service system 20, characterized in that it comprises a customer-specific information update message (520) the same content as (310). The method according to claim 8 and 9, In step 622, when receiving and storing the list of the service servers 50, when the change agency service request screen is transmitted, the service server 50 corresponding to the customer ID connected with reference to the subscription server list for each customer is connected. Operation method of the information change agency service system 20, characterized in that it transmits the list together. The method of claim 9, When the customer computer 30 is connected to the change agent service request screen is transmitted to the customer computer 30 in the form of a web page, the customer receives the service usage and automatically update the list of the service server 50 to the step of storing After 622, And transmitting to the customer computer 30 a screen for selecting whether to immediately update the customer information of the service server 50 to be updated and receiving whether to update immediately, 623. Operating method of the information change agency service system 20, characterized in that the step after that only if you choose to update immediately.