KR20050012320A - A method for recording greeting message using web and telephone in UMS service - Google Patents

Abstract

PURPOSE: A method for recording greetings by using the web and a telephone terminal device in a UMS(Unified Message Service) system is provided to interface among a web interface, a PBX, and a final subscriber terminal device in a VMS(Voice Mail system) having a we-based management function or a UMS system, thereby recording personal greetings in real time. CONSTITUTION: By using a web browser of a PC connected to a UMS system(10), a user accesses a web-management/interface module(12) of the UMS system, and requests greetings to be recorded. The web-management/interface module(12) transmits the request to a call management module(13). The call management module(13) makes a call with a previously designated telephone number, and waits for the user's response. If the user's response is received, the call management module(13) sends a previously stored announcement to request the greetings to be recorded, and completes the procedure if the recording is terminated.

Description

A method for recording greeting message using web and telephone in UMS service in message integrated management service system

The present invention relates to a method for recording a greeting by interworking a WEB and a telephone terminal device in a UMS system and a user authentication method using the same, and more particularly, to a general voice mail system in which a Web Based Management function is implemented. ), Or a method for applying a real-time recording of personal greetings of a voice mail system or USM subscriber by interworking a web interface, a private exchange, and an end subscriber terminal in a Unified Message Service (UMS) system. It relates to a method for performing user authentication.

UMS (Message Integrated Management Service) system is a system that stores and manages various types of message such as voice, fax, and e-mail in one logical mailbox, and users can manage various communication media such as PC, telephone, fax, and mobile phone. Access messages that have arrived at you. In addition, by integrating wired and wireless telephones and data communication networks, users can search, compose, and exchange different types of messages such as voicemail, fax, and e-mail in one mailbox. do.

In the background of the emergence of such a UMS system, voice communication technology and data communication technology have been developed based on different technologies.However, voice, such as VoIP, a technology capable of processing data digitally and processing text data, has emerged. This is because the distinction between communication and data communication is blurred. The convergence of voice and data has led to the emergence of solutions that enable the effective management and interactive use of numerous messages in any form. In addition, the development and rapid spread of the Internet technology is changing the communication service base to the Internet. Because of this, UMS is gaining popularity in terms of work efficiency and service reinforcement from companies with a large workforce, schools with thousands of students, and mobile service providers.

1 is a schematic diagram showing a typical connection relationship between such a UMS system and an exchange and a subscriber end terminal. The UMS system 10 providing the web-based management function may be connected to the user's PC 30 or the like through a LAN. In this case, the user may access the UMS system 10 through a web browser of the PC 30 and receive various services. In addition, the UMS system 10 may be connected to a switch 20 such as a PBX through a Foreign Exchange Office (FXO) port, and may be connected to a subscriber's telephone terminal 40 through the switch 20.

In general, in a UMS system or a voice mail system, a subscriber may record his or her personal greeting. There are two main methods for a subscriber to record his or her greeting in the UMS system. In the first method, the subscriber directly calls the UMS system and records the greetings according to the voice guidance procedure provided by the system. This method is performed by the following procedure. That is, when a user makes a phone call to the UMS system, the UMS system recognizes and responds to the off-hook and performs user authentication. After user authentication is completed, the user's greetings are recorded directly according to the Auto Attendant of the UMS system.

The second method is applicable to a UMS system provided with Web-based management. The subscriber uses his / her own specific file format such as a wave file (wav) by using a recording program such as a recorder provided by Windows. Record your voice and upload it to UMS system. According to this method, a user records his or her greeting in a specific file format by using a Windows voice recorder, etc., and then accesses the web server of the UMS system through user authentication and uploads a previously created greeting recording file to the web server. It is done in such a way.

However, this method has the following problems. First, in case of recording by directly calling the UMS system, it is troublesome to find and enter the desired greeting recording function through complicated steps according to the voice guidance scenario of the UMS system. In addition, in the case of uploading a wav file, the greeting must be recorded in advance, and then uploaded by accessing the UMS system again. In other words, there is a hassle to upload separately recording. Moreover, in this case, separate equipment for recording such as a headset is required.

On the other hand, in the case of the user authentication on the existing website is mainly used for authentication by inputting the ID and password set for each individual on the website. However, this method does not have sufficient supplementary measures to prepare in case the ID and password of the individual have been hacked by a third party.

The present invention aims to overcome the above-mentioned conventional problems. Accordingly, an object of the present invention is to provide a method for real-time recording of personal greetings of a voice mail system or a USM subscriber by interworking a web interface, a private exchange, and an end subscriber terminal in a UMS system.

In addition, another object of the present invention is to provide a method that can more safely perform user authentication by applying the greeting recording method.

1 is a block diagram schematically illustrating a typical connection relationship between a UMS system and an exchange and a subscriber end terminal.

2 is a block diagram showing a configuration inside the UMS system of the present invention.

※ Explanation of code about main part of drawing ※

10 ..... UMS 11 ..... FXO port

12 ..... Web Management / Interface Module 13 ..... Call Management Module

16 .... Database 20 .... Exchange

30 ..... PC 40 ..... Phone

In order to achieve the above object, the greeting recording method using the web and the phone terminal device in the onset message integrated management service system, Web-Management / interface module of the UMS system using a web browser of the PC connected to the UMS system Accessing and requesting a greeting recording; The web-management / interface module forwarding the request to a call management module; The call management module making a call to a phone number previously designated by a user and waiting for a response from the user; And in response to the user's response, inducing the recording of the greeting by transmitting a pre-stored announcement, and ending when the recording is completed.

That is, the present invention relates to a method for easily and conveniently recording a personal greeting, etc. to a UMS or a voice mail system. A user accessing a UMS system through a web browser in a UMS system having a web-based management function is implemented. By clicking on an icon or the like designed for the purpose of greeting recording, allowing the UMS system to automatically dial an analog or digital terminal with a user-specified number, and then allow the user to pick up the receiver and record their voice. It is.

Now, with reference to the accompanying drawings will be described in more detail the configuration and operation of the present invention.

FIG. 1 schematically shows a typical connection relationship between a UMS system and an exchange and a subscriber end terminal, and FIG. 2 briefly illustrates a configuration for the present invention inside the UMS system 10. As shown in FIG. 2, the configuration of the UMS system 10 for achieving the object of the present invention includes a web management / interface module 12, a call management module 13, and a database 15. The Web Management / Interface module 12 manages a user to access the UMS system 10 using a web browser of a PC 30 connected to the UMS system 10, and also manages a UMS system ( 10) is an interface module for allowing a user connected to the service to request and receive various services. The Web Management / Interface module 12, which has received various service requests from the user, including recording of personal greetings, requests the other function module related to the function. On the other hand, the call management module 13 is a module that manages call-related functions that allows the UMS system 10 to send and receive calls with the personal telephone terminal 40 or other systems through the exchange 20 such as a PBX. In addition, the database 15 stores various information related to subscribers, and provides, stores, and changes subscriber information according to requests of other modules.

In addition, as shown in FIG. 1, the UMS system 10 analyzes the DTMF signal of the call management module 13 to give a ring to a corresponding terminal and connect a call path to a private exchange or key phone system 20, a voice of a user. It is connected to the terminal device 40 for recording the, and the PC 30 and the like connected to the UMS system 10 and the LAN.

Then, in the environment shown in Figures 1 and 2, the user learns about the process of recording the greeting in the UMS system 10 in accordance with the present invention.

First, the user connects to the Web-Management / interface module 12 of the UMS system 10 via an internet browser of a PC 30 (eg, PC1 of FIG. 1) connected to the network. Web-Management / interface module 12, like many other user interface modules known in the art, provides an environment in which a user can simply command various functions via an Internet browser. For example, a user who accesses the Web-Management / Interface Module 12 may request recording from the Web-Management / Interface Module 12 in the UMS system 10 by clicking an icon related to greeting recording.

Upon receiving the user's greeting recording request, the Web-Management / interface module 12 requests the call management module 13 to call the number of the user's predetermined telephone terminal 40 (for example, STL1) and enter the greeting recording mode. Enter. At this time, there may be a variety of ways to obtain the user's telephone number. First, when a user subscribes to a UMS service in the past, the user may enter a phone number stored in the database 15 by inputting his basic information. Or, when the user clicks on the icon associated with the greeting recording, the Web-Management / Interface module 12 asks the user if they want to use a number other than the one stored in the database 15, and if the user wants a different number, You can also enter a phone number. Thus, the telephone number of the user obtained by searching the database 15 in the UMS system 10 or the newly input telephone number when the greeting recording request is transmitted to the call management module 13 by the Web-Management / interface module 12. do.

Call Management module 13, the off-hook signal and the user's telephone number in order to call the user's telephone number (for example, the telephone number of SLT1 in Figure 1) received from the Web-Management / interface module 12 DTMF Tone signals corresponding to the sequential signals are sequentially generated and transmitted to the exchanger 20 such as a PBX through the FXO (Foreign Exchange Office) port 11 of the UMS system 10. The switch 20 then sends a ring back tone signal (or a standard SMDI protocol in the case of a private switch) to the UMS system 10 and transmits a 20 Hz signal to the user's telephone SLT1, as is already known. Send a call signal. The exchanger 20, which receives an off-hook signal from the user's phone SLT1, indicating that the user has received a call, connects the call path between the UMS system 10 and the user's phone.

When the user answers the call and the call is connected, the call management module 13 plays the announcement for recording the greeting and sends it to the user. The announcements are pre-recorded for each function and stored in the UMS system 10. The call management module 13 plays the announcements specified differently according to the service contents and transmits them through the FXO port 11. Then, the user records necessary greetings and the like according to the guidance provided by the call management module 13 and ends the call. When the call ends, the Call Management module 13 stores the recorded greeting of the user in the database 15 of the UMS system 10. In this case, the recorded greeting may be stored as a voice file in various forms such as a wave file.

Up to now, the greeting recording method using the web and the phone terminal in the present invention UMS system has been described. A feature of the present invention described above is that when a user requests a greeting recording, the user calls the user's phone so that the user can simply record the greeting through the user's phone. Applying the features of the present invention not only to greeting recording but also to user authentication in the UMS system, a more secure user authentication method can be obtained.

Then, a brief look at the user authentication method to which the present invention is applied.

First, the user attempts to access the web-management / interface module 12 using an internet browser of the PC 30 connected to the UMS system 10 through a network in order to manage his mailbox or the like. That is, basic user authentication is performed by entering their ID and password in the initial login screen. If the basic user authentication passes, the Web-Management / interface module 12 notifies the call management module 13 of this.

Then, the Call Management module 13 makes a call to a predetermined user's telephone number (for example, the telephone number of SLT1 in FIG. 1), and performs user authentication according to the announcement as in the greeting recording method described above. There may be many more specific methods for user authentication. For example, the user may be able to record a simple voice of a user composed of a simple word previously set. Then, the voice recognition module in the UMS system 10 compares the pre-recorded voice with the voice recorded at the time of login just to complete user authentication. Alternatively, the user may call the user and wait for a preset four-digit number. Then, the authentication is completed by comparing a number input by the user with a number already set in advance.

So far, the configuration and operation of the present invention have been described in detail. As can be seen from the above description, according to the present invention, even while accessing the web to manage their voice mails and the like in a general UMS environment, the UMS system can be directly dialed to the UMS system without any trouble of entering the ATD scenario. You can automatically record your greetings by automatically dialing the number you specify in real time. In addition, there is no inconvenience of creating and uploading a wave file (wav) separately using a window recorder or the like as in the conventional case, and moreover, there is an advantage that a voice can be directly recorded on the web without a headset.

In addition, when the method is used for user authentication of a UMS system with a voice recognition function, a simple pre-recorded word is compared with a recorded voice at the time of login, or a 4-digit number is inputted instead of a voice. It can supplement the existing authentication process with only password.

Claims (5)

Accessing a Web-Management / Interface module of the UMS system using a web browser of a PC connected to the UMS system and requesting a greeting recording; The web-management / interface module forwarding the request to a call management module; The call management module making a call to a phone number previously designated by a user and waiting for a response from the user; And If there is a response from the user forwards the pre-stored announcement requesting the recording of the greeting, and when the recording is completed, the greeting recording method in the UMS system comprising the step of ending. The method of claim 1, When the user accesses the Web-Management / interface module of the UMS system and requests a greeting recording, the Web-Management / interface module requests the user to input a telephone number. The method of claim 1, The Web-Management / Interface module forwards the user's greeting recording request to the CallManagement module. The Web-Management / Interface module searches for a phone number previously designated by the user through a database in the UMS system, and retrieves the retrieved phone number. Greeting in the UMS system, characterized in that it further comprises the step of delivering to the Call Management module. The method of claim 1, The step of calling the call number designated by the call management module may include: off-hooking, generating a DTMF tone corresponding to the phone number and transmitting the DTMF tone to the exchange through the FXO port, and connecting to the user. Greeting recording method in a UMS system, characterized in that it further comprises the step of waiting. The method of claim 1, If the greeting recording is finished, the call management module further comprises the step of storing the recorded greeting in the database of the UMS system Greeting recording method in the UMS system.