KR20050011336A - The method for marketing through the online manpower dispatch system - Google Patents

Abstract

PURPOSE: A sales method utilizing an online manpower dispatch system based on the ARS(Auto Response System), the SMS(Short Message Service), and the CRM(Customer Relationship Management) is provided to enable a customer to select a desired helper/time/space, and enable a provider and the helper to utilize idle time by dispatching the helper in real-time. CONSTITUTION: In case that the customer seeks the helper by using a web site, the customer searches/selects the helper. The customer searches/selects work time of the helper. The customer performs reservation/settlement for the helper. In the case of the ARS, the customer searches/selects a dispatch area after connecting to the ARS. The customer performs adult certification and settlement by using the ARS. After the settlement, settlement information is transmitted to the customer through the SMS.

Description

Business method using online human resource dispatch system {THE METHOD FOR MARKETING THROUGH THE ONLINE MANPOWER DISPATCH SYSTEM}

The present invention is a system for dispatching manpower through online, and by enabling the dispatch of manpower at the time and place desired by the customer in real time, the customer can select the manpower, time and place in real time, and efficient time management is possible, Place providers can not only utilize dormant spaces in real time, but also reduce the economic burden resulting from hiring people, acquiring and managing customers. It is a method that can manage the time, space, and cost of the most efficient.

Conventional personnel dispatch service is mainly applied by telephone and fax, and recently, the application method through an email or a bulletin board is also used. However, the situation is still mainly used for landline calls and fax.

The service application method by telephone and fax had to spend considerable time in coordinating with the customer dispatched personnel and place in the case of manpower dispatch service companies. For example, is it possible for the dispatched personnel to be able to meet the customer's wishes if the dispatched worker is available at the desired time, or at the desired time, and where the dispatching site is harmful to the dispatched personnel? It was almost impossible to verify in real time whether or not verification was made and to notify the customer whether or not it was possible.

Therefore, the customer had a problem that must be applied for days or weeks before the dispatch personnel.

However, using the real-time online personnel dispatching system, customers, personnel dispatching companies, and dispatching personnel are sales methods for dispatching personnel that can achieve the maximum effect with minimum cost and time. Customers who want to use the online human resource dispatch system can select and use media such as the Internet, ARS system and mobile internet.

The purpose of the present invention is to solve the above problems, the place provider DB server system, which can check the human space and time of the place provider necessary for the online personnel dispatch system in real time, the sleep time of the dispatch personnel Dispatched DB server system that can be checked in real time, Web server system for internet application, ARS system for ARS application, and billing information to SMS by short message SMS system for giving, customer, that is, CRM server system for membership management. This is for the purpose of providing a system that allows the customer to know whether it is available on the fly through the ARS, the place provider can secure the customer in real time, and the dispatch personnel can utilize the dormant time in real time.

1 is a flow chart showing the overall process on the web for online human resource dispatch system application in accordance with the present invention.

2 is a block diagram showing a process between a customer, a web server, a dispatching manpower DB server, and a CRM server with respect to the application for an online manpower dispatch system according to the present invention.

3 is a flow chart showing a method using ARS for the application for online human dispatch system according to the present invention.

4 is a block diagram showing a process between a customer, an ARS system, a dispatching manpower DB server, a CRM server, and an SMS system regarding an online manpower dispatch system application according to the present invention.

5 is a diagram illustrating an online human dispatch system application method according to the present invention

<Description of the code | symbol about the principal part of drawing>

A: Customer B: Web Server C: Staff DB Server D: CRM Server

E: SMS system F: ARS system G: Mobile phone

In order to achieve the above object, the present invention comprises the steps of searching for and selecting the dispatch personnel when obtaining dispatch personnel using a web site; Retrieving and selecting the working hours of the dispatched personnel; Searching for and selecting a place of dispatched personnel; Reserving and dispatching the dispatching personnel; searching for and selecting a dispatchable area (old) after accessing the ARS when obtaining dispatching personnel using ARS; Searching for and selecting a dispatchable area (dong); Undergoing adult certification; A payment step using ARS; Transmitting the payment information to the customer by SMS after the payment; It is characterized by.

Figure 1 is a flow chart showing the overall process on the web for the online personnel dispatch system application in accordance with the present invention.

The customer can access the website (B) and register as a member, and in the case of membership, the user can log in and use the service. After logging in, the customer searches for the desired dispatcher and selects the dispatcher. If you select the dispatched personnel, the working hours and places of the dispatched personnel appear, and the customer searches for the desired time and place, selects and pays, and the application for dispatched personnel is completed.

Initially, when the dispatched worker prepares his / her schedule through the online dispatch program, the client can check the schedule of the dispatched personnel through the online dispatch program on the web. It is to apply for dispatched personnel who meet the requirements.

Figure 2 is a block diagram showing the process between the customer (A), the web server (B), the dispatching personnel DB server (C), CRM server (D) with respect to the application for the online personnel dispatch system according to the present invention.

When the company provides the dispatched personnel site to the customer A through the web server B, the customer A can use the service after registering. Member information is stored in the CRM server (D).

After the customer (A) retrieves the dispatching personnel information provided to the web server (B), the customer (A) selects the dispatching personnel desired by the customer (A), searches for the working hours and places where the dispatching personnel are available, and then applies for dispatching personnel. .

The dispatcher can store his / her work information in the dispatcher DB (C) through the online workforce dispatch program so that the best customer can search the dispatcher, and the customer can search the dispatcher's information through the web server (B). It can be.

In addition, the dispatched personnel information after the dispatched personnel application is prevented from overlapping the dispatched personnel through deactivation or application completion indication.

After applying for dispatch personnel, the customer pays the fee through the payment system. Payment information is stored together with the member information stored in the CRM server (D), the customer can later confirm their personal information and payment information. In addition, when the payment is completed, the application information is stored in the dispatch personnel DB (C), the dispatch personnel can check the application facts in real time through this application information.

Once the payment is completed, the personnel will be dispatched to the time and place chosen by the customer.

3 is a flowchart illustrating a method using ARS for an online human dispatch system application according to the present invention. After accessing the ARS system (F), the customer selects the applicable area (former). For example, you can select the area you want among the areas divided into Gangnam-gu and Gangdong-gu. If you select a region (old), the dispatching personnel DB (C) will inform the customer whether or not the service is possible after processing the operation. When the selection of the region is completed, the detailed region (dong) will be selected, and the detailed region (east) will also be informed to the customer after processing the operation whether the service is available from the dispatching personnel DB (C). Once you have selected your location, you will be taken through the adult certification process. If you are not an adult, the ARS service will be terminated after notification of unavailability.

If the adult certification process is passed, the payment is made through the payment system, and if the error is notified, the ARS service is terminated. When the payment is completed, the company will dispatch a manpower to the customer.

The ARS service enables real-time applications, minimizing time constraints for customers.

4 is a block diagram illustrating a process between a customer (A), an ARS system (F), a dispatcher DB server (C), a CRM server (D), and an SMS system (E) with respect to an online human dispatch system application in accordance with the present invention. It is also.

The customer connects to the ARS system (F) with the online human dispatch system and applies for dispatch personnel. The first service area is selected. The customer selects the region (old) and subregion (east) through the ARS system (F). The ARS system notifies the customer of whether or not the region selected by the customer is available after the processing through the dispatching personnel DB server (C).

After checking the results, the customer checks the adult status through the adult certification program. If not, the customer is notified of the availability and the service is stopped. When the payment is completed, the application information and payment information is stored in the CRM server (D), this information is sent to the customer in SMS via the SMS system (E) in real time. After that, we will dispatch the manpower to the time and place chosen by the customer.

The mobile phone number of the customer confirms the calling party number through the CID program of the ARS system (F), which aims to minimize the inconvenience of the customer by reducing the information and steps that the customer enters. That is, the customer can have the same authority as the member registration only by applying for ARS without a separate member registration procedure.

5 is a diagram illustrating a method for applying for an online human resource dispatch system according to the present invention, the method comprising: connecting to an ARS system F through a mobile phone G; Processing (2) the application information in the ARS system (F); Transmitting an SMS (text message) to the customer's mobile phone G through the SMS system E; An SMS (text message) arrived at the mobile phone of the applicant (4); Confirming the application result through an SMS (text message) in which the applicant arrived (5); Indicates. Through this, customer (A) can check his or her application and payment information in real time via SMS (text message).

As described above, when the online human dispatch system according to the present invention is utilized, the place provider and the dispatched man can make the most of the human time and the human space, and can have cost reduction and a second additional economic benefit.

Place providers can reduce the costs derived from hiring people, securing customers and managing them, and have additional revenue structures by using human space in real time, and dispatch workers can utilize human time in real time for additional economic benefits. Benefits are ensured, and customers can be managed efficiently by ensuring the desired manpower, time, and place, allowing them to manage their time, space, and costs as efficiently as possible. Way.

Claims (3)

Searching for and selecting the dispatch personnel when obtaining dispatch personnel using the web site according to the present invention; Retrieving and selecting the working hours of the dispatched personnel; Searching for and selecting a place of dispatched personnel; Reserving and dispatching the dispatching personnel; searching for and selecting a dispatchable area (old) after accessing the ARS when obtaining dispatching personnel using ARS; Searching for and selecting a dispatchable area (dong); Undergoing adult certification; A payment step using ARS; Transmitting the payment information to the customer by SMS after the payment; Business method characterized by The method of claim 1, further comprising: searching for and selecting a dispatched person when obtaining a manpower through a web site; Retrieving and selecting the working hours of the dispatched personnel; Searching for and selecting a place of dispatched personnel; Booking and paying dispatch personnel; Sales method characterized in that the dispatched personnel first input the above information in advance, and provide the information to customers The method of claim 2, wherein the dispatching personnel are obtained in real time through the ARS, and the results are received by SMS (text message).