KR20030069464A - Management method for hospital - Google Patents

Abstract

PURPOSE: A method for managing a hospital using the Internet is provided for a hospital to collect clients and for a client to use the hospital conveniently by connecting the hospital to the client through the Internet and other communication units. CONSTITUTION: If a veterinary hospital related person connects to a web site for supplying a veterinary hospital managing service using a communication unit(S10), a member authentication is executed. A server computer receives client information and pet information of the veterinary hospital and stores the information in a database(S30). The server computer is connected to a homepage of the veterinary hospital(S40). If a client reserves a medical examination and treatment, the reservation is confirmed by the veterinary hospital related person(S50). The server computer creates individual customized information with respect to all clients(S60) and transmits the individual customized information to mobile terminal of clients(S70). During a medical examination and treatment of a pet, a clinical history of the pet is transmitted to the server computer and the server computer stores the clinical history in the database(S80). If the clinical history of the pet is requested by a veterinary hospital computer, corresponding data stored in the database are searched and informed(S90).

Description

How to manage your hospital using the internet {MANAGEMENT METHOD FOR HOSPITAL}

The present invention relates to a hospital management method using the Internet that can be applied to a general hospital for people, such as dental hospitals and pediatric hospitals or animal hospitals for animals, and more specifically, each hospital as a member It relates to a hospital management method using the Internet that can provide convenience to hospitals, patients and customers by acting as a marketing and patient management.

The technical idea of the present invention may be applied to all general hospitals or animal hospitals for animals, including dental hospitals and pediatric hospitals, but the following description will be given by way of example for application to animal hospitals. do.

As the family grows more and more, there is a sharp increase in the number of pets raised in the home, such as dogs, cats, fish, birds, and reptiles such as iguanas. The owners had difficulty in managing the pets after the purchase of such pets. For example, not many people are aware of how to raise a pet, how to deal with illness, and how to deal with problems that occur after purchasing a pet.

In most cases, pets who are not familiar with how to care for pets are susceptible to stress, and pets whose immunity is compromised by stress are not only susceptible to disease, but can also die. In addition, poorly managed pets can be bothersome and can spread human illness.

Recently, information services provided in communication networks such as the Internet are very diverse, and among them, many information providing websites related to pets have been established to provide a pet management method.

However, pet-related websites currently being serviced through the Internet network simply store common general information related to pets in a database, and then simply extract information about a menu selected by the user and transmit the information to a connected client computer. It was limited to information services.

For these reasons, owners of pets are most often dependent on animal hospitals. However, the use of a veterinary clinic is a problem that the pet does not have a systematic management of the pet because the disease is made, or only if the owner feels the need to be vaccinated.

In particular, since the check of the vaccination date has to depend on the memory of the owner, there is a problem that the correct inoculation is not made. For example, rabies and the like require continuous vaccination at six-month intervals. Corona enteritis and infectious bronchitis are also required once a year. In addition, DHPPL (general vaccination) such as measles (Distemper), infectious hepatitis, cold (Para-influenza), Parvo virus infection, Leptospira, etc. are required at regular intervals. This is because it is difficult to remember all the inoculation days are causing problems.

On the other hand, from the animal hospital's point of view, it is difficult to deliver information to owners of pets, and it is difficult to secure customers because it is operated mainly by visitors.

As described above, there is an increasing need for a website that can naturally connect pet owners with animal hospitals.

The present invention has been made to solve the problems of the prior art as described above, the object of which is to connect the hospital and the customer through the Internet and other communication means to provide the Internet with each other to secure the customer and the convenience of using the hospital To provide a hospital management method used.

In addition, another object of the present invention is a hospital using the Internet that can provide customized information to customers by sending information content informing the customers to do to customers secured through online and offline via a short message of the mobile terminal To provide a management method.

In addition, another object of the present invention is to enable the client to make a medical appointment and consultation on-line on each homepage of the hospital, and when the appointment and consultation online via the doctor or veterinarian is automatically displayed on the computer screen It is to provide a hospital management method using the Internet that can quickly connect veterinarians, patients and customers.

In addition, another object of the present invention is to make a database of the history and inoculation status of patients or patients who have been vaccinated and treated in each hospital so that the doctor or veterinarian of the other hospital on the web, even if the hospital is changed Another object of the present invention is to provide a hospital management method using the Internet to systematically treat and inoculate patients.

According to an aspect of the present invention for achieving the above object, when a hospital official is connected to print a web page showing the benefits of the member to induce membership, go to the membership registration page if the hospital official wants to register Requesting input of various information to allow membership; A second process of receiving customer information such as patient information, guardian information, pet information, etc. of the hospital from a hospital computer and storing the information in a database; And a third process of generating individual personalized information for all customers and transmitting the same to the customer's e-mail or the mobile terminal of the customer.

In this case, according to an additional feature of the present invention, when vaccination and medical treatment is performed in each hospital, the medical history and inoculation status of the patient or patient are continuously input, stored in a database, and provided through a medical history confirmation page. It is preferable that the fourth step of allowing the doctor or veterinarian of the hospital to confirm.

In addition, according to another additional feature of the present invention, by using the information of the hospital entered after the first process is a link to the corresponding hospital homepage, patients and customers want to access the homepage and appointment and consultation appointment A first step of moving to a reservation page and requesting input of patient and customer information; And a second step of displaying on a screen of a hospital computer and making a reservation confirmation by a doctor or a veterinarian when a reservation is input by a patient and a customer in the first step.

In addition, according to another additional feature of the present invention, the personalized information of the third process is a pet care method according to pets, additional inoculation time according to the inoculation status, the introduction of a beneficial store to customers, thank you information after visit It is preferable to include any one or more of these.

1 is a block diagram showing a configuration for implementing a veterinary hospital management system using the Internet according to a preferred embodiment of the present invention

2 is a flowchart schematically showing a process of managing a veterinary hospital according to a preferred embodiment of the present invention.

<Explanation of symbols for the main parts of the drawings>

10: Internet communication network 20: server computer

25: Database 30: Animal Hospital Computer

40: customer computer 45: customer mobile terminal

50: wireless value added network

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

In the following the invention will be described as a preferred embodiment the process of joining a veterinary clinic as a member and managing the customer of the veterinary clinic, the technical spirit of the present invention is not limited or limited to this and various modifications made by those skilled in the art Of course, it can be carried out.

1 is a block diagram showing a configuration for implementing a veterinary hospital management system using the Internet according to the present invention, Figure 2 is a flow chart schematically showing a process for managing a veterinary hospital according to a preferred embodiment of the present invention.

Referring to FIG. 1, reference numeral 10 denotes an internet communication network which is generally used, and 20 denotes a server computer for providing a veterinary hospital management service according to the present invention to customers through the internet communication network 10. And 25 denotes a database connected to the server computer 20 for storing various information about a veterinary hospital, a customer, and a pet.

At this time, the server computer 20 is provided with various application programs for providing the animal hospital management service of the present invention, including the CPU, communication module and menu, etc., the database 25 and the ID of each member Various information about the veterinary hospital, customers and pets, including passwords, is stored.

In addition, reference numeral 30 denotes a veterinary clinic computer to be provided with a veterinary clinic or veterinarian to be provided with the animal hospital management service according to the present invention, 40 is provided by a customer using the veterinary hospital as a member A customer computer is shown, and 45 represents a customer portable terminal carried by the customer and connected to the Internet communication network 10 through a wireless value added communication network (VAN) 50.

When described in detail with reference to the flowchart of Figure 2 attached to the process of managing a veterinary hospital using the system of the present invention having the above configuration as follows.

First, a veterinary clinic official including a veterinarian operates a web-browser using the veterinary clinic computer 30 or other communication means, and is operated by the server computer 20 through an internet communication network 10 and of the present invention. When accessing a web-site providing a veterinary hospital management service (see S10), log-in from the main page of the web-site to perform member authentication.

In this case, if the member is not a member, the server computer 20 outputs a web page showing the member's benefits and induces membership, and when the connected animal hospital staff wants to register, the user moves to the registration page. Member registration is required by requesting the input of various information such as the address, size and features of the veterinary clinic including personal information of the veterinary clinic.

When the registration process is performed, the server computer 20 receives the customer information and the pet information of the animal hospital from the animal hospital computer 30 and stores it in the database 25. (Refer to S30) In this case, the customer The information may include an address, a telephone number, a mobile terminal number, and the like, and the pet information may include all kinds of pets, their age, various medical records and immunization records.

On the other hand, the administrator of the server computer 20 can give a link to the homepage of the animal hospital using the information of the animal hospital input in the S20. (See S40) At this time, the general customer to access the homepage If you want to make a reservation and consultation reservation, go to the reservation page and request the input of customer information, and when the reservation input is made by the customer, the reservation details are displayed on the screen of the veterinary hospital computer 20 to confirm the reservation by the veterinarian. (See S50).

In the above, the homepage of each veterinary hospital is set to have a separate URL regardless of the Uniform Resource Locator (URL) for the veterinary hospital management service according to the present invention, or the directory within the URL for the veterinary hospital management service according to the present invention or It can be set to exist as a file.

In addition, when a reservation is made by a customer on the homepage of the veterinary hospital, even if the veterinarian is not connected to the homepage of the veterinary hospital, the reservation contents are immediately displayed on one side of the screen of the veterinary hospital computer 20 to confirm the reservation by the veterinarian. It is desirable that this be done immediately. Such a function may apply a messenger function.

When the customer information and the pet information are stored in the database 25 by the above process, the server computer 20 generates individual customized information for all customers (see S60), and the customer's email address. The personalized information may be transmitted as an e-mail or the personalized information may be transmitted to the mobile terminal 45 of the customer by using a short message service (SMS) function of a general mobile communication terminal (see S70). In the case of transmitting to the e-mail address, the customer checks the contents of the customized information by connecting to a separate e-mail server (not shown) through the Internet communication network 10 using the customer computer 40.

The customized information may include any one or more of the management method according to the pet, the additional inoculation time according to the inoculation status, the introduction of a small discount store close to the customer, the audit information after the visit, the discount ticket. For example, when the vaccination date is near, a message indicating the situation may be transmitted along with a discount ticket, or an audit information may be transmitted after a visit to the hospital is made.

On the other hand, when inoculation and treatment of pets in each veterinary hospital is carried out, the veterinary hospital computer 30 continuously transmits the history and inoculation status of the pet to the server computer 20, the server computer ( In 20), the input content is stored in the database 25 (see S80).

Then, if the animal hospital computer 30 requires the confirmation of the pet's medical history, go to the medical history check page to enter the information of the pet, and retrieves the data stored in the database 25, the pet The animal's medical history and inoculation status will be informed (see S90).

The inoculation situation provided on the history check page of S90 may include the type of inoculation, vaccination date, vaccination order, next vaccination date, next vaccination order, and the like. In addition, the medical history of the pet may include a past medical history and the current state.

The present invention is not limited to the embodiments described above, and various modifications and changes can be made by those skilled in the art, which are included in the spirit and scope of the present invention as defined in the appended claims. For example, the technical idea of the present invention is not limited to being applied to a veterinary hospital, but may be equally applicable to all general hospitals targeting people including dental hospitals and pediatric hospitals, and the visit cycle of the customer is determined to some extent. It can be applied to many fields, such as predictable hair salons and video rental shops.

As described above, when the present invention is applied, the hospital provides customized information, such as sending a promotional email, informing the time of vaccination, and sending a thank-you mail for visiting patients and customers. By improving the service for the patient, the patient and the customer are motivated to find the hospital again, so that the patient and the customer can be easily secured.

In addition, patients and customers can receive personalized information, appointments and consultations can be made quickly, and even when a hospital is moved, doctors or veterinarians from other hospitals can confirm the history and inoculation status of patients or patients on the web. It is possible to effect the systematic treatment of patients and the systematic management and treatment of pets.

Claims (4)

When a hospital official connects, a web page showing the member's benefits is printed to induce membership, and if a hospital official wants to register, the first member who requests membership by going to the membership registration page and requests various information is entered. process; A second process of receiving customer information such as patient information, guardian information, pet information, etc. of the hospital from a hospital computer and storing the information in a database; And And a third step of generating individual customized information for all customers and transmitting the same to the customer's e-mail or the mobile terminal of the customer. The method of claim 1, When immunization and medical treatment is carried out in each hospital, the medical history and inoculation status of patients or patients are continuously inputted and stored in the database, and provided through the medical history confirmation page to be checked by doctors or veterinarians in other hospitals. Hospital management method using the Internet, characterized in that further comprises; 4 process. The method of claim 1, After the first process is completed, if the patient and the customer wants to access the homepage of the hospital by using the information of the hospital inputted, and the patient and the client want to make an appointment and consultation appointment by accessing the homepage, the patient and customer information are moved to the reservation page. Requesting an input of the first step; And And a second step of displaying on the screen of the hospital computer when the reservation is made by the customer in the first step so that the reservation confirmation by the doctor or the veterinarian is performed. . The method of claim 1, The personalized information of the third process is one or more of the management method according to pets, additional inoculation time according to the inoculation status, introduction of a product store that is beneficial to the customer, and audit information after the visit. Hospital management method using.