KR20030061251A - Telephone-informing service using public switched telephone network and speech recognition server - Google Patents

Abstract

PURPOSE: A method of giving a telephone exchange service for guiding member shops by using a PSTN and a voice recognition server are provided to automatically connect to a corresponding business shop located in a user's area by using a telephone or a cellular phone, and to process DB information of each member shop in a voice recognition server, thereby giving a voice service on a desirous business shop of a user. CONSTITUTION: A customer(a) originates a call with a specific national representative telephone number by using a telephone or a cellular phone. A call signal is transmitted to telephone office local exchanges(b1), a telephone office intelligent network exchange(b2), and telephone office local exchanges(b3). The telephone office local exchanges(b1) receive the call. The telephone office intelligent network exchange(b2) is located between each local telephone office and a telephone office connected with a voice recognition server(c). The telephone office local exchanges(b3) are connected to the voice recognition server(c). If caller ID is inputted to the voice recognition server(c), the server(c) directly connects a member shop(d) located in the customer's area via a voice recognition process.

Description

Telephone-informing service using public switched telephone network and speech recognition server

The present invention relates to a method for a member store guide telephone exchange service using a general public line network and a voice recognition server. In detail, the present invention relates to a method of connecting a user to a business per business in a corresponding region through a voice recognition server.

In general, telephone users (general telephones, mobile phones) want to make calls to specific businesses and businesses in their area through the public switched telephone network (PSTN) for ordering, delivery, consultation, and reservations. If you do not know the phone number usually available in the industry and business directory, 114 guide phone, Internet search, etc. It is common to find the corresponding phone number by industry or business.

The problem with the conventional method is that using the phone book takes too much time to search, and that it is possible only in the presence of such booklets. It is difficult to verify such a business because it is difficult to inform, and it is also disadvantageous to memorize or write down the phone number of the business that is heard on the telephone. When searching the Internet, the computer must be first, and the search ability must be used. The disadvantage is that it is heavily restricted.

And even if you know the phone number in the above has the inconvenience of having to call again.

Also, nowadays, if you know the number of the national representative telephone service (hereinafter called 1588 telephone service) of the type of business you want, the service is provided by the telephone office to be connected to the nearest business in the area.

However, the problem with the 1588 telephone service is that it is effective only if it is a business that operates a nationwide network or a certain number of lines (public offices, banks, electronics companies, etc ..) to join the service. The disadvantage is that it is impossible to operate.

In addition, since a separate number is used for each industry and business, the method of finding out the phone number has the same problem as described above.

An object of the present invention for solving the above problems is that the voice recognition server that detects this when the user dials to the gateway number 1588 service number of the present invention through a public public network (PSTN) using a telephone or a mobile phone stored in the DB It is to provide a method to process the DB information for each affiliated category by providing a voice service for the type of industry desired by the user among the various types of businesses and to automatically connect to the corresponding place located in the user's area.

1 is an embodiment showing a schematic signal processing schematic according to the present invention;

2 is a flowchart showing a processing procedure of a voice recognition server for performing each processing step of the present invention;

Figure 3 is an embodiment showing a processing method in the present invention vertical revenue generation model,

Figure 4 is an embodiment showing a processing method in the present invention vertical cross-class revenue generating model,

5 is an embodiment showing a processing method in the same industry-type revenue generating model of the present invention,

Figure 6 is an embodiment showing a processing method in the general industrial revenue generation model of the present invention,

Figure 7 is an embodiment showing a processing method in the profit generation model of the same unit industry of the present invention,

8 is an exemplary view showing a processing method in the general model mutual revenue generating model of the present invention.

<Description of the symbols for the main parts of the drawings>

(a): Consumer

(b) general public network (PSTN)

(c): Voice recognition server

(c1): DB by classification

(b1, b3): local office switchboard

(b2): Telephone Station Network Switch

(d): Merchant

In the configuration of the present invention to achieve the object as described above and to perform the task for eliminating the conventional drawbacks in the mutual and industry guidance method through the public public network,

The consumer (a) using a telephone or a mobile phone to call a specific national telephone number;

Telephone station local exchange (b1) located in each region where the signal is received by the consumer, telephone station intelligent network exchange (b2) located between each local telephone station and a telephone station connected to the voice recognition server, and a telephone station local exchange connected to the voice recognition server. a general public circuit network (PSTN, b) comprising (b3),

When the originator information of the consumer who has passed the PSTN step is inputted to the exchange speech recognition server (c) including a storage medium in which the affiliated store's classification DB (c1) and a speech recognition processing procedure (program) are embedded, The voice recognition server is characterized in that it consists of a step of directly connecting with only one affiliated shop (d) exclusively affiliated in the region where the consumer is located after the voice recognition process according to the location processing and voice input of the consumer.

The classification DB (C1) stored in the speech recognition server (c) is classified into a business type mutual DB, a business type mutual category DB, a business type mutual unit DB, a general type DB, a general type business unit DB, and a general type DB. It is characterized by.

The voice recognition server is a voice recognition process according to the location processing and voice input of the consumer;

A step 101 of a service user calling a national representative telephone number (eg, 1588-0010) that is a gateway number;

In response to the call, the voice recognition server responds through a public public network (PSTN), and requests a calling exchange calling number to analyze a calling number (area code, station number);

After the analysis, the voice recognition server guides the announcement by voice 1 (eg, if you hear a beep ~ sound like business name or business name, such as "flower delivery," "Korea Telecom", etc.) Announcements 1 and 2 (103) for guiding 2 (e.g., beep ~ please say business name or business name again like "Flower Delivery", "Korea Telecom", etc.),

After step 1 and 2 of the announcement, if there is a user's voice input, the process proceeds to the next step.

The voice recognition server receiving the voice input guides the user to recognize and confirm the user's voice 3 (eg, ~~~. If it is wrong, press 1) to guide you to go to the next step if there is no input 1, 1 If you press, you will be guided to the announcement 4 (Yes, I am sorry for not being able to connect. Please try again later. If you have any complaints or questions about this service, please call 1588-0010 and say "Guide"). Is a step 105 and 106,

After step 3 of the above announcement, the voice recognition server determines whether there is a small classification business based on the input of the user's voice, and in the case of the small category business, the announcement goes to the announcement broadcast 5 (eg, ~~~, please select again). Go to the next step if not in the small sector (107, 108),

After the step, the user inputs a voice, and if there is no voice input, returning to step 5 of guide broadcasting (109);

In response to the voice input, the voice recognition server recognizes the voice and guides the guide broadcast 6 (eg, ~~~. If it is wrong, press 1), and if the number 1 is input, the process returns to step 5 again. 110),

After the above step, if the service is the same unit service, the process proceeds to the next step, and if not, the step 111 goes to the announcement broadcast 10;

After the above steps, guide announcement 7 (e.g., beep ~ If you hear this sound, please tell us the name of the service to receive the service, such as "seosin-dong" "samcheon-dong", etc.) If there is no response, the announcement broadcast 8 (eg, beep ~ this sound After that, please refer to the name of the service you want to receive, such as "Shinsin-dong", "Samcheon-dong", etc.) (112),

After the step, the user inputs a voice, and if there is no step 113, the process proceeds to the announcement broadcast 7,8 again.

After the above step guides 9 (eg, ~ ~ ~. If you are wrong, please press 1), and if the number 1 enters the step 114 to return to the announcement 7,8,

After the step of guiding the announcement broadcast 10 (eg, we will connect) (115),

If you judge whether there is a merchant after the above steps, go to the next step, and if there is no announcement 11 (Yes, there is no merchant. The industry or business you are talking about will be serviced later. Press 1 to start again from the beginning). Guide, and if no. 1 is entered, returns to the announcement broadcast 1,2, and if there is no input, proceeds to a full recovery step (116, 117),

After the step, determining the called children (Idle) to go to the next step if there is a receiver, and if not step 118 to return to the first and second stages of the announcement,

After the step, the step (119) of guiding the announcement 12 (eg, the transmission of the "Ding dong connected" to the called party, the called party);

Calling 120 after the step;

Restoring after the step 121;

Creating a statistic after the step 122;

After the above step, if there is a caller's number request (the caller presses the phone button 0) from the called party to prevent a false order call or mischief call, the process proceeds to the next step, and if there is no step (123),

After step 124 to guide the announcement 13 (eg, "sends the phone number is the area code + station number + subscriber number twice") (124),

After the step is characterized in that the complete recovery step (125).

The business type mutual DB is categorized by all trade names (e.g., red pepper paste in Jangjang, Samsung Electronics dealer in home appliances, bodyguard in inside), and the access area is by telephone station in general telephone line, and telephone line via mobile phone Is characterized by being classified as a regional star (16 area code zones).

The business type sub-category DB is categorized by the types of businesses that can be classified into sub-categories (e.g., if you are a Samsung electronics agency, South agency, Northern agent, Western agent, Eastern agent, etc.) It is characterized by being classified.

The industry type mutual unit DB is a franchise. Classified as a type of business (e.g. maxi chicken, bbq, red pen, ferrica, etc.) among the same type of industry, such as chain stores, etc. It features.

The general type of industry DB is classified as a type of business (e.g., flower delivery service, courier service, marriage-related services, Gulf services, tourism, etc.) in the type of business type, and the access area is classified as a business call center on the general telephone. , The mobile phone is characterized by being classified as a regional star (16 area code zones).

The same type of industry DB is classified as the type of business (e.g., gas delivery, karaoke, boiler, Chinese cuisine, academy, etc.) doing business in the same type of business type. It is characterized by being classified.

The general type mutual DB is classified into all trade names (e.g., prestigious vertical, unification of the world, body change, telebank, etc.) that perform general business activities, and the access area is a general telephone and a mobile phone by zone (16 area code areas). Recognized and classified.

Hereinafter, the configuration and the operation of the embodiment of the present invention will be described in detail with reference to the accompanying drawings.

Figure 1 is an embodiment showing a schematic signal processing schematic diagram according to the present invention, showing the processing flow of devices for implementing the method of the present invention, the configuration of the present invention using a telephone or a mobile phone in each region A consumer (a) using a national representative telephone service (e.g., 1588-0010), a public public network (PSTN, b) through which the phone and a mobile phone pass, and a merchant (d) connected to the public public network (PSTN) It consists of a voice recognition server (c) for processing the voice service that stores the DB (c1) for each category of.

The public switched public network (PSTN, b) includes a local office telephone exchange local office (b1), a telephone station intelligent network switch (b2) located between each local telephone company and a telephone station to which the voice recognition server of the present invention is connected. And a telephone station local exchange b3 connected with the voice recognition server of the present invention.

The telephone station local exchange connected to the voice recognition server is connected at an E1 speed.

In addition, the server is installed by the main server and the metropolitan city, the main server is located in the applicant's office and the server to be installed in the other metropolitan city is installed in the telephone office of each metropolitan city to remotely input, modify, delete data operations from the applicant's office using the Internet Control.

The server is composed of a voice recognition engine and a storage device that stores the logic (flow chart) of the present invention, and a general-purpose processor and peripheral device for processing the same.

For the user who uses the mobile phone, the mobile phone (cell phone) base station is located between the local phone company and the local phone station.

The classification DB (C1) stored in the voice recognition server of the present invention is classified into six types of industries, the classification is the industry type mutual DB, type of industry type category classification DB, type of industry mutual unit DB, general type mutual It is classified into DB, general type business unit DB, and general type industry DB.

The voice recognition server reads which area of the 16 area codes the caller's number is read, reads the station number for each phone station of the corresponding area code, identifies the subscriber belonging to which phone station, and finds the affiliated store affiliated with the phone station. It dials the number and automatically connects the caller and the called party.

In addition, businesses that provide more granular service than the telephone company will request the name again.

If the caller presses 169 for a false order call or a prank call and the caller ID is not called, the caller indicator does not have a number. In the present invention, even if the caller presses 169, the caller ID is changed from the voice recognition server to the telephone exchange. As required, the caller's phone number can be read and the digits read are converted to voice and sent out as voice mement.

Therefore, even when the caller presses "169" and the called number, the present invention guides the caller's number to the called party by voice.

2 is a flowchart showing a processing procedure of a voice recognition server for performing each processing step of the present invention;

A step 101 of a service user calling a national representative telephone number (eg, 1588-0010) that is a gateway number;

In response to the call, the voice recognition server responds through a public public network (PSTN), and requests a calling exchange calling number to analyze a calling number (area code, station number);

After the analysis, the voice recognition server guides the announcement by voice 1 (eg, if you hear a beep ~ sound like business name or business name, such as "flower delivery," "Korea Telecom", etc.) Announcements 1 and 2 (103) for guiding 2 (e.g., beep ~ please say business name or business name again like "Flower Delivery", "Korea Telecom", etc.),

After step 1 and 2 of the announcement, if there is a user's voice input, the process proceeds to the next step.

The voice recognition server receiving the voice input guides the user to recognize and confirm the user's voice 3 (eg, ~~~. If it is wrong, press 1) to guide you to go to the next step if there is no input 1, 1 If you press, you will be guided to the announcement 4 (Yes, I am sorry for not being able to connect. Please try again later. If you have any complaints or questions about this service, please call 1588-0010 and say "Guide"). Is a step 105 and 106,

After step 3 of the above announcement, the voice recognition server determines whether there is a small classification business based on the input of the user's voice, and in the case of the small category business, the announcement goes to the announcement broadcast 5 (eg, ~~~, please select again). Go to the next step if not in the small sector (107, 108),

After the step, the user inputs a voice, and if there is no voice input, returning to step 5 of guide broadcasting (109);

In response to the voice input, the voice recognition server recognizes the voice and guides the guide broadcast 6 (eg, ~~~. If it is wrong, press 1), and if the number 1 is input, the process returns to step 5 again. 110),

After the step, if the service is the same unit, the process proceeds to the next step;

After the above steps, guide announcement 7 (e.g., beep ~ If you hear this sound, please tell us the name of the service to receive the service, such as "seosin-dong" "samcheon-dong", etc.) If there is no response, the announcement broadcast 8 (eg, beep ~ this sound After that, please refer to the name of the service you want to receive, such as "Shinsin-dong", "Samcheon-dong", etc.) (112),

After the step, the user inputs a voice, and if there is no step 113, the process proceeds to the announcement broadcast 7,8 again.

After the above step guides 9 (eg, ~ ~ ~. If you are wrong, please press 1), and if the number 1 enters the step 114 to return to the announcement 7,8,

After the step of guiding the announcement broadcast 10 (eg, we will connect) (115),

If you judge whether there is a merchant after the above steps, go to the next step, and if there is no announcement 11 (Yes, there is no merchant. The industry or business you are talking about will be serviced later. Press 1 to start again from the beginning). Guide, and if no. 1 is entered, returns to the announcement broadcast 1,2, and if there is no input, proceeds to a full recovery step (116, 117),

After the step, determining the called children (Idle) to go to the next step if there is a receiver, and if not step 118 to return to the first and second stages of the announcement,

After the step, the step (119) of guiding the announcement 12 (eg, the transmission of the "Ding dong connected" to the called party, the called party);

Calling 120 after the step;

Restoring after the step 121;

Creating a statistic after the step 122;

After the above step, if there is a caller's number request (the caller presses the phone button 0) from the called party to prevent a false order call or mischief call, the process proceeds to the next step, and if there is no step (123),

After step 124 to guide the announcement 13 (eg, "sends the phone number is the area code + station number + subscriber number twice") (124),

After this step, a full recovery step 125 is made.

In the voice recognition server of the present invention, the area code, the city name, and the name of the telephone station are identified, and the town name is searched therein.

Figure 3 is an exemplary view showing a processing method in the business type mutual revenue generating model of the present invention, all of the signboards as a model of profit generation, such as the net pepper paste in the Jangjang, Samsung Electronics dealer, in the household Businesses such as bodyguards are classified as "business type".

Therefore, affiliated stores belonging to the classification are stored and serviced in the voice recognition server as "business type mutual DB".

To describe the access process of the above category, when the user calls through the PSTN, the voice recognition server processes it and connects it to the merchant. For example, "If you hear a beep, please tell me the business name or business name." If you say "beep" or "bodyguard", you will be automatically connected to your business type.

At this time, the access area is connected to the affiliated stores affiliated with the telephone company in the area where the user is located when making a general call and connected to 16 regional affiliate stores by mobile phone.

Figure 4 is an exemplary view showing a processing method in the present invention industry type sub-category revenue generating model, for example, Samsung Electronics dealer as a processing method of a business generation model that can be classified in the industry type trade name, such as Samsung Electronics dealer Southern agency, northern agency, western agency, eastern agency, etc. are "business type subclassification".

Therefore, affiliated stores belonging to the classification are stored and serviced in the voice recognition server as a "type of business category classification DB".

To explain the connection process, "If you hear a beep, please tell me your business name or business name." "Beep" "Samsung Electronics Agency" If you say "Samsung Electronic Agency, South Agency North Agency, Western Agent East Agency. Please select again." Southern agency "automatically connects to the sub-category sub-categories.

The access area serviced by the "business type sub-category" is connected to more than an hour by a normal telephone and a mobile phone.

Figure 5 is an embodiment showing a processing method in the same industry-type revenue generating model of the present invention, franchise. The types of business that can be serviced in the same category, such as chain stores, are classified as "type of business type". For example, profits are provided by the same type of business that can provide the same service such as maxi chicken, bbq, red pen, and perikana. It is processed to create.

Therefore, affiliated stores belonging to the classification are stored and serviced in a voice recognition server as "business type mutual unit DB".

To explain the connection process, "If you hear a beep, please tell me the business name or business name", "beep", "Maxi-Chan Tong Chicken" and say "Please tell me the name of the service you will receive", accordingly "00-dong" In other words, it automatically connects to the affiliates of the industry type.

The access area serviced by the above classification is connected to a general telephone or a mobile phone to an area of the same unit or more.

6 is an exemplary view showing a processing method in the general industrial sector revenue generation model of the present invention, in which all "general industrial sectors" that conduct business in an industry type are processed as models for profit generation.

For example, businesses such as flower delivery service, courier service, marriage-related services, Gulf service, tourism, etc. are classified as "general industry DB" is stored and processed in the voice recognition server.

To explain the connection process, "If you hear a beep, please tell me your business name or business name", "beep", "flower delivery" and you will be automatically connected to the general sign-up point.

The access area serviced by the above classification is classified and accessed by the business call center in the general telephone, and the mobile phone is connected by the regional area (16 area code areas).

7 is an exemplary view showing a processing method in the same-unit industry revenue generation model of the present invention, in which all businesses that conduct commercial activities in the same-unit industry type are classified as "equity industry" and treated as a model of revenue generation.

For example, gas delivery, karaoke, boiler, Chinese cuisine, school, etc. are classified as "sector industry DB" is stored in the voice recognition server and processed.

When you see the connection process, if you say "Please tell me your business name or business name when you hear a beeping sound", "beep", "Mexico chicken" and say "Please tell me the name of the service you are going to service" automatically connected to the affiliate do.

The access area of the service classification is connected to a general telephone or a mobile phone to an area of the same unit or more.

Fig. 8 is an exemplary view showing a processing method in the general model mutual income generating model of the present invention, in which all mutually performing commercial transactions are classified as " general general model DB "

For example, reputation verticals, unification of the world, body change, telebank, etc. are classified as "general shape DB" and stored in the voice recognition server for processing.

To explain the connection process, "If you hear a beep, please tell me the type of business or business name", "beep", "Myeongseong Vertical" will automatically connect to the general sign-up point.

The access area of the service is connected to a general telephone and a mobile phone by time zone (16 area code areas).

3 to 8, even if a member joins in any classification unit in the same industry, only one company is joined to the corresponding area to grant exclusive rights.

The present invention is not limited to the above-described specific preferred embodiments, and various modifications can be made by any person having ordinary skill in the art without departing from the gist of the present invention claimed in the claims. Of course, such changes will fall within the scope of the claims.

The present invention as described above is a voice recognition telephone exchange method that automatically connects to the closest point of subscription, just by telling the business name or business name, even if the consumer does not know the phone number of the business when they want to call, such as order, delivery, consultation, reservation, etc. , Consumers can easily and conveniently provide free services to connect to any civil service department, industry, or any other place without having to call 114 or search for a phone book. Merchants only have one company in their area. Revenue increases due to the granting of local monopoly to subscription, and the company that operates the voice recognition server, which is a voice exchange device, promotes usage methods to consumers through the public relations media, and receives a certain subscription fee from affiliated stores. It can be created in a way that has the advantage of being industrially effective A person.

Claims (9)

In the method of guiding each other and industry through the public network, The consumer (a) using a telephone or a mobile phone to call a specific national telephone number; Telephone station local exchange (b1) located in each region where the signal is received by the consumer, telephone station intelligent network exchange (b2) located between each local telephone station and a telephone station connected to the voice recognition server, and a telephone station local exchange connected to the voice recognition server. a general public circuit network (PSTN, b) comprising (b3), When the originator information of the consumer who has passed the PSTN step is inputted to the exchange speech recognition server (c) including a storage medium in which the affiliated store's classification DB (c1) and a speech recognition processing procedure (program) are embedded, The general public circuit network comprising a step in which the voice recognition server directly connects to only one affiliated shop (d) exclusively affiliated with the consumer in the region where the consumer is located after the voice recognition process according to the location processing and voice input of the consumer. And telephone exchange service method for guiding the merchant using the voice recognition server. The method of claim 1, The classification DB (C1) stored in the speech recognition server (c) is a business type mutual DB, type of industry category classification DB, type of industry mutual unit DB, general type DB, general type of industry unit DB, general type of industry DB A telephone exchange service method for a merchant guidance using a general public line network and a voice recognition server. The method of claim 1, The voice recognition server is a voice recognition process according to the location processing and voice input of the consumer; A step 101 of a service user calling a national representative telephone number (eg, 1588-0010) that is a gateway number; In response to the call, the voice recognition server responds through a public public network (PSTN), and requests a calling exchange calling number to analyze a calling number (area code, station number); After the analysis, the voice recognition server guides the announcement by voice 1 (eg, if you hear a beep ~ sound like business name or business name, such as "flower delivery," "Korea Telecom", etc.) Announcements 1 and 2 (103) for guiding 2 (e.g., beep ~ please say business name or business name again like "Flower Delivery", "Korea Telecom", etc.), After step 1 and 2 of the announcement, if there is a user's voice input, the process proceeds to the next step. The voice recognition server receiving the voice input guides the user to recognize and confirm the user's voice 3 (eg, ~~~. If it is wrong, press 1) to guide you to go to the next step if there is no input 1, 1 If you press, you will be guided to the announcement 4 (Yes, I am sorry for not being able to connect. Please try again later. If you have any complaints or questions about this service, please call 1588-0010 and say "Guide"). Is a step 105 and 106, After step 3 of the above announcement, the voice recognition server determines whether there is a small classification business based on the input of the user's voice, and in the case of the small category business, the announcement goes to the announcement broadcast 5 (eg, ~~~, please select again). Go to the next step if not in the small sector (107, 108), After the step, the user inputs a voice, and if there is no voice input, returning to step 5 of guide broadcasting (109); In response to the voice input, the voice recognition server recognizes the voice and guides the guide broadcast 6 (eg, ~~~. If it is wrong, press 1), and if the number 1 is input, the process returns to step 5 again. 110), After the above step, if the service is the same unit service, the process proceeds to the next step, and if not, the step 111 goes to the announcement broadcast 10; After the above steps, guide announcement 7 (e.g., beep ~ If you hear this sound, please tell us the name of the service to receive the service, such as "seosin-dong" "samcheon-dong", etc.) If there is no response, the announcement broadcast 8 (eg, beep ~ this sound After that, please refer to the name of the service you want to receive, such as "Shinsin-dong", "Samcheon-dong", etc.) (112), After the step, the user inputs a voice, and if there is no step 113, the process proceeds to the announcement broadcast 7,8 again. After the above step guides 9 (eg, ~ ~ ~. If you are wrong, please press 1), and if the number 1 enters the step 114 to return to the announcement 7,8, After the step of guiding the announcement broadcast 10 (eg, we will connect) (115), If you judge whether there is a merchant after the above steps, go to the next step, and if there is no announcement 11 (Yes, there is no merchant. The industry or business you are talking about will be serviced later. Press 1 to start again from the beginning). Guide, and if no. 1 is entered, returns to the announcement broadcast 1,2, and if there is no input, proceeds to a full recovery step (116, 117), After the step, determining the called children (Idle) to go to the next step if there is a receiver, and if not step 118 to return to the first and second stages of the announcement, After the step, the step (119) of guiding the announcement 12 (eg, the transmission of the "Ding dong connected" to the called party, the called party); Calling 120 after the step; Restoring after the step 121; Creating a statistic after the step 122; After the above step, if there is a caller's number request (the caller presses the phone button 0) from the called party to prevent a false order call or mischief call, the process proceeds to the next step, and if there is no step (123), After step 124 to guide the announcement 13 (eg, "sends the phone number is the area code + station number + subscriber number twice") (124), After the step of the complete recovery step (125) using a general public line network and voice recognition server using a member store guide telephone exchange service method. The method of claim 2, The business type mutual DB is categorized by all trade names (e.g., red pepper paste in Jangjang, Samsung Electronics dealer in home appliances, bodyguard in inside), and the access area is by telephone station in general telephone line and through telephone line. In the public domain network and voice recognition server using a general public line network and voice recognition server characterized in that classified as classified by the area (16 area code area). The method of claim 2, The business type sub-category DB is categorized by the types of businesses that can be classified into sub-categories (e.g., if you are a Samsung electronics agency, South agency, Northern agent, Western agent, Eastern agent, etc.) Telephone exchange service method for merchant guidance using a general public line network and voice recognition server characterized in that classified. The method of claim 2, The industry type mutual unit DB is a franchise. Classified as a type of business (e.g. maxi chicken, bbq, red pen, ferrica, etc.) among the same type of industry, such as chain stores, etc. A telephone exchange service method for a merchant guidance using a general public line network and a voice recognition server. The method of claim 2, The general type of industry DB is classified as a type of business (e.g., flower delivery service, courier service, marriage-related services, Gulf services, tourism, etc.) as a business type, and the access area is classified as a business call center in the general telephone , The mobile phone is a local area network (16 area code zones) and classified by the general public line network and voice recognition server using a member exchange guide service. The method of claim 2, The same type of industry DB is classified as the type of business (e.g., gas delivery, karaoke, boiler, Chinese cuisine, academy, etc.) with the same type of business type. Telephone exchange service method for merchant guidance using a general public line network and voice recognition server characterized in that classified. The method of claim 2, The general type mutual DB is classified into all trade names (e.g., prestigious vertical, unification of the world, body change, telebank, etc.) that perform general business activities, and the access area is a general telephone and a mobile phone by zone (16 area code areas). Telephone exchange service method for merchant guidance using a general public line network and a voice recognition server, characterized in that the classification.