KR20030046808A - Checking method of phone-call quality using billing data - Google Patents

Checking method of phone-call quality using billing data Download PDF

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Publication number
KR20030046808A
KR20030046808A KR1020010077069A KR20010077069A KR20030046808A KR 20030046808 A KR20030046808 A KR 20030046808A KR 1020010077069 A KR1020010077069 A KR 1020010077069A KR 20010077069 A KR20010077069 A KR 20010077069A KR 20030046808 A KR20030046808 A KR 20030046808A
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South Korea
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data
call
billing
call quality
quality monitoring
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KR1020010077069A
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Korean (ko)
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김병섭
이건구
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에스케이 텔레콤주식회사
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Priority to KR1020010077069A priority Critical patent/KR20030046808A/en
Publication of KR20030046808A publication Critical patent/KR20030046808A/en

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W24/00—Supervisory, monitoring or testing arrangements
    • H04W24/02—Arrangements for optimising operational condition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W24/00—Supervisory, monitoring or testing arrangements
    • H04W24/06—Testing, supervising or monitoring using simulated traffic
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/24—Accounting or billing

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Meter Arrangements (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

PURPOSE: A speech quality monitoring method using charging data is provided to monitor various types of system statistics data, analyze and monitor each call on a real time basis. CONSTITUTION: A charging analyzing server receives charging data on a real time basis from a charging collection server and continuously stores them until a speech quality monitor period elapses(200). When the speech quality monitor period elapses, the charging analyzing server generates speech quality monitor data by using the charging data, stores it, and transfers it to a computer terminal of a network manager(202). When a speech quality analyze period elapses, the charging analyzing server generates speech quality analyze data by using the speech quality monitor data and the charging data, stores it and transfers it to the computer terminal of the network manager(204).

Description

과금데이터를 이용한 통화품질 감시 방법{CHECKING METHOD OF PHONE-CALL QUALITY USING BILLING DATA}How to monitor call quality using billing data {CHECKING METHOD OF PHONE-CALL QUALITY USING BILLING DATA}

이동전화망의 관리에 있어서 통화의 품질을 감시하는 것은 매우 중요하다. 특히, 다수의 이동전화 사업자가 경쟁하는 체제에서 통화의 품질은 가입자의 확보를 좌우하는 핵심이다.It is very important to monitor the quality of calls in the management of the mobile telephone network. In particular, the quality of a call is the key to securing subscribers in a system where many mobile phone operators compete.

종래에는 이러한 통화품질의 관리는 교환기나 BSM(Base Station Manager; 기지국 제어기 관리 시스템)에서 소정의 주기로 호처리에 관련된 시스템의 통계데이터를 수집함으로서 수행되었다.Conventionally, such call quality management has been performed by collecting statistical data of a system related to call processing at predetermined intervals at an exchange or a base station manager (BSM).

그러나, 시스템 통계 데이터는 시스템 특성상 감시를 위해 일정한 시간 간격이 필요하기 때문에 실시간 감시가 어렵고 다양한 유형별 감시가 어려우며 데이터 수집주기 전반적인 품질분석만이 가능하여 가입자가 체감하는 상세한 분석을 할 수 없다.However, because system statistics data requires a certain time interval for monitoring, it is difficult to monitor in real time, it is difficult to monitor various types, and only the quality analysis of the data collection cycle is possible, so detailed analysis that subscribers cannot feel is impossible.

본 발명은 이와 같은 종래의 문제점을 해결하기 위하여 안출된 것으로서, 다양한 유형별 감시 및 개별 호마다의 분석도 가능하며 실시간 감시 또한 가능한 이동통신 시스템의 통화품질 검사 방법을 목적으로 한다.The present invention has been made in order to solve such a conventional problem, it is an object of the call quality inspection method of the mobile communication system capable of monitoring by various types and analysis of individual calls and also real-time monitoring.

도 1은 본 발명에 따른 과금데이터를 이용한 통화품질 감시 방법을 수행하는 시스템의 개략적인 구성도 이다.1 is a schematic configuration diagram of a system for performing a call quality monitoring method using billing data according to the present invention.

도 2는 본 발명에 따른 과금데이터를 이용한 통화품질 감시 방법의 일 실시예의 흐름도이다.2 is a flowchart of an embodiment of a call quality monitoring method using billing data according to the present invention.

도 3은 본 발명에 따른 과금데이터를 이용한 통화품질 감시 방법의 일 실시예에서 사용되는 과금데이터의 형식이다.3 is a format of billing data used in one embodiment of a call quality monitoring method using billing data according to the present invention.

도 4 내지 7은 도 3의 과금데이터 형식의 40번 Call Final Class 내역이다.4 to 7 show the 40th Call Final Class details of the charging data format of FIG. 3.

본 발명에 따른 과금데이터를 이용한 통화품질 감시 방법은, 1)과금분석 서버가 과금수집 서버로부터 실시간으로 전송받는 과금데이터를 계속적으로 저장하는 단계; 2)소정의 통화품질감시 주기가 경과한 경우, 상기 과금분석 서버가 저장된 상기 과금데이터를 이용하여 통화품질감시 데이터를 생성 및 저장하고 망관리자의 컴퓨터 단말기로 전송하는 단계; 및 3)소정의 통화품질분석 주기가 경과한 경우, 상기 과금분석 서버가 상기 저장된 통화품질감시 데이터 및 과금데이터를 이용하여 통화품질분석 데이터를 생성 및 저장하고 상기 망관리자의 컴퓨터 단말기로 전송하는 단계를 포함하는 것을 특징으로 한다.Call quality monitoring method using the billing data according to the present invention, 1) the billing analysis server continuously storing the billing data received in real time from the billing collection server; 2) when a predetermined call quality monitoring cycle has elapsed, generating and storing call quality monitoring data using the stored billing data by the billing analysis server and transmitting the call quality monitoring data to a computer terminal of a network manager; And 3) when a predetermined call quality analysis cycle has elapsed, the billing analysis server generating and storing call quality analysis data using the stored call quality monitoring data and billing data and transmitting the data to the computer terminal of the network manager. Characterized in that it comprises a.

본 발명은 또한, 단계3)에서 상기 소정의 통화품질분석 주기가 경과하지 않은 경우, 단계1)부터 다시 시작하는 것을 특징으로 한다.The present invention is also characterized in that starting from step 1) when the predetermined call quality analysis period has not passed in step 3).

이하 첨부된 도면을 참조하여 본 발명을 설명한다.Hereinafter, the present invention will be described with reference to the accompanying drawings.

도 1은 본 발명에 따른 과금데이터를 이용한 통화품질 감시 방법을 수행하는 시스템의 개략적인 구성도 이다. 이동통신망(100)은 이동통신 단말기, 기지국, 교환기를 포함한다. 시스템 내의 과금데이터가 저장되는 과금수집 서버(102)가 이동통신망(100)에 연결되어 있다. 본 발명의 통화품질 감시 및 분석을 수행하는 과금분석 서버(104)가 종래의 과금수집 서버(102)에 연결되고 마지막으로 통화품질 감시 또는 분석의 결과가 출력되는 망관리자의 컴퓨터 단말기(108)이 과금분석 서버에 연결된다.1 is a schematic configuration diagram of a system for performing a call quality monitoring method using billing data according to the present invention. The mobile communication network 100 includes a mobile communication terminal, a base station, and a switch. The billing collection server 102 in which billing data in the system is stored is connected to the mobile communication network 100. The computer terminal 108 of the network manager, to which the billing analysis server 104 which performs call quality monitoring and analysis of the present invention, is connected to the conventional billing server 102 and finally, the result of the call quality monitoring or analysis is outputted. You are connected to the accounting server.

도 2는 본 발명에 따른 과금데이터를 이용한 통화품질 감시 방법의 일 실시예의 흐름도이다.2 is a flowchart of an embodiment of a call quality monitoring method using billing data according to the present invention.

과금분석 서버가 과금수집 서버로부터 실시간으로 전송받는 과금데이터를 소정의 통화품질감시 주기가 경과할 때까지 계속적으로 저장한다(200).소정의 통화품질감시 주기가 경과한 경우, 과금분석 서버가 저장된 과금데이터를 이용하여 통화품질감시 데이터를 생성 및 저장하고 망 관리자의 컴퓨터 단말기로 전송한다(202). 소정의 주기는, 예를 들어, 5분으로 한다.The billing analysis server continuously stores the billing data received from the billing collection server in real time until a predetermined call quality monitoring cycle elapses (200). If a predetermined call quality monitoring cycle has elapsed, the billing analysis server is stored. Using the billing data, the call quality monitoring data is generated and stored and transmitted to the computer terminal of the network manager (202). The predetermined period is, for example, 5 minutes.

통화품질 감시 데이터는 통화유형별 통화성공여부의 비율이다. 통화유형은 교환기 또는 기지국별, 통화 루트(Route)별, 프레픽스(Prefix)별, 서비스 타입별 및 단말기 모델별을 포함하고, 상기 통화성공 여부는 시도호, 접속성공호, 완료호, 단절호를 포함한다.The call quality monitoring data is the percentage of call success by call type. The call type includes a switch or a base station, a call route, a prefix, a service type, and a terminal model, and whether the call is successful is attempted call, connected call, completed call, disconnected call. It includes.

통화유형 중 교환기나 기지국의 품질감시는 과금데이터 형식 29, 30, 31번데이터, 루트별 품질감시는 29, 11, 12번 데이터, 프레픽스별 품질감시는29, 5, 6번 데이터, 단말기 모델별 품질감시는7,8번 데이터를 각각 이용한다.Among the call types, quality monitoring of exchanges or base stations is charged data type 29, 30, 31 data, quality monitoring by route data 29, 11, 12, quality monitoring by prefix data 29, 5, 6, terminal model Quality monitoring for each star uses data 7 and 8 respectively.

서비스 타입별 품질감시는 29, 38번 데이터를 이용하는데, 서비스 타입은 크게 음성, 단문메시지, 데이터 서비스로 나눌 수 있다. 데이터 서비스의 경우 과금데이터 형식 9, 10번 데이터를 이용하여 전송된 패킷 양을 분석할 수 있다.Quality monitoring by service type uses data 29 and 38. Service types can be largely divided into voice, short message, and data service. In the case of the data service, the amount of transmitted packets can be analyzed using the billing data formats 9 and 10.

통화 성공 여부는 Call Final Class(CFC)를 이용하는데, 시도호수는 CFC 0 내지 120까지의 합이고, 접속성공호수는 CFC 0 내지 11, 16 내지 18, 20 내지 32, 39 내지45, 47, 50, 51, 88, 101 내지 106, 110 내지 116, 118 및 120 이고, 완료호수는 CFC 0, 101 내지 106, CFC 110 내지 116, 118 및 120 이며, 단절호수는 CFC 101, 103 내지 105, 106, 110 내지 114, 118 및 120 이다.The success of the call is determined by Call Final Class (CFC). The number of attempts is CFC 0 to 120, and the number of successful calls is CFCs 0 to 11, 16 to 18, 20 to 32, 39 to 45, 47 and 50. , 51, 88, 101 to 106, 110 to 116, 118 and 120, the completed lakes are CFC 0, 101 to 106, CFC 110 to 116, 118 and 120, the break number is CFC 101, 103 to 105, 106, 110 to 114, 118 and 120.

소정의 통화품질분석 주기가 경과한 경우, 과금분석 서버가 저장된 통화품질감시 데이터 및 과금데이터를 이용하여 통화품질분석 데이터를 생성 및 저장하고 망관리자의 컴퓨터 단말기로 전송한다(204). 통화품질분석 주기가 경과하지 않은 경우, 다시 과금분석 서버는 다음 품질분석 주기가 경과할 때까지 과금수집 서버로부터 전송받는 과금데이터를 저장한다. 통화품질분석 주기는, 예를 들어, 1시간으로 한다.If a predetermined call quality analysis cycle has elapsed, the billing analysis server generates and stores call quality analysis data using the stored call quality monitoring data and the billing data and transmits the data to the computer terminal of the network manager (204). If the call quality analysis cycle has not elapsed, the billing analysis server again stores the billing data received from the billing collection server until the next quality analysis cycle has elapsed. The call quality analysis cycle is, for example, one hour.

통화품질분석 데이터는 각 통화유형별 통화품질의 저하 원인이다. 통화품질은 과금데이터 40번의 Call Final Class를 이용하여 1차 분석하고, 48번의 Acoustic Code를 이용하여 상세하게 분석이 가능하다. Acoustic Code는 시스템 통계 데이터의 각각의 항목마다 할당되는데, 이 정보를 이용하여 통계 데이터를 분석해 볼 수 있다.The call quality analysis data is the cause of the deterioration of call quality for each call type. The call quality can be analyzed first by using the billing data No. 40 Call Final Class, and can be analyzed in detail using the No. 48 Acoustic Code. Acoustic code is assigned to each item of system statistics data. You can use this information to analyze the statistics data.

도 3은 본 발명에 따른 과금데이터를 이용한 통화품질 감시 방법의 일 실시예에서 사용되는 과금데이터의 형식이고, 도 4 내지 7은 도 3의 과금데이터 형식의 40번 Call Final Class 내역이다. 명세서에 첨부되지는 않은 과금데이터 형식의 48번 Acoustic Code의 내역도 Call Final Class의 내역과 유사한 형식으로 공개되어 있다.3 is a format of billing data used in an embodiment of a method for monitoring call quality using billing data according to the present invention, and FIGS. 4 to 7 are 40 call final class details of the billing data format of FIG. 3. Details of Acoustic Code No. 48 in the billing data format not attached to the specification are also disclosed in a format similar to that of the Call Final Class.

본 발명에 의해 이동통신 사업자들의 통신망관리에 있어서, 기존의 과금정보를 이용하여 보다 상세하고 고객 체감적이며 실시간 망감시가 가능하게 된다.According to the present invention, in the communication network management of mobile communication operators, more detailed, customer sensible and real-time network monitoring is possible by using existing billing information.

본 발명이 비록 본 발명의 일 실시예에 대하여 설명되었지만 본 발명의 내용은 특허청구범위에 의해 지지되는 상기 실시예의 변형이나 개량에도 미친다고 할 것이다.Although the present invention has been described with respect to one embodiment of the invention, the content of the invention will also be construed as modifications and improvements of the embodiment supported by the claims.

Claims (5)

1)과금분석 서버가 과금수집 서버로부터 실시간으로 전송받는 과금데이터를 계속적으로 저장하는 단계;1) the billing analysis server continuously storing the billing data received in real time from the billing collection server; 2)소정의 통화품질감시 주기가 경과한 경우, 상기 과금분석 서버가 저장된 상기 과금데이터를 이용하여 통화품질감시 데이터를 생성 및 저장하고 망관리자의 컴퓨터 단말기로 전송하는 단계; 및2) when a predetermined call quality monitoring cycle has elapsed, generating and storing call quality monitoring data using the stored billing data by the billing analysis server and transmitting the data to a computer terminal of a network manager; And 3)소정의 통화품질분석 주기가 경과한 경우, 상기 과금분석 서버가 상기 저장된 통화품질감시 데이터 및 과금데이터를 이용하여 통화품질분석 데이터를 생성 및 저장하고 상기 망관리자의 컴퓨터 단말기로 전송하는 단계를 포함하는 것을 특징으로 하는 과금데이터를 이용한 통화품질 감시 방법.3) when a predetermined call quality analysis cycle has elapsed, the billing analysis server generating and storing call quality analysis data using the stored call quality monitoring data and the billing data, and transmitting the data to the computer terminal of the network manager. Call quality monitoring method using the billing data comprising a. 제 1항에 있어서, 단계3)에서 상기 소정의 통화품질분석 주기가 경과하지 않은 경우, 단계1)부터 다시 시작하는 것을 특징으로 하는 과금데이터를 이용한 통화품질 감시 방법.2. The method of claim 1, wherein if the predetermined call quality analysis period has not elapsed in step 3), the method starts again from step 1). 제 1항에 있어서, 상기 통화품질감시 데이터는 통화유형별 통화성공여부의 비율인 것을 특징으로 하는 과금데이터를 이용한 통화품질 감시 방법.The method of claim 1, wherein the call quality monitoring data is a ratio of call success rate by call type. 제 3항에 있어서, 상기 통화유형은 교환기 또는 기지국별, 통화 루트(Route)별, 프레픽스(Prefix)별, 서비스 타입별 및 단말기 모델별을 포함하고, 상기 통화성공 여부는 시도호, 접속성공호, 완료호, 단절호를 포함하는 것을 특징으로 하는 과금데이터를 이용한 통화품질 감시 방법.The method of claim 3, wherein the call type includes a switch or a base station, a call route, a prefix, a service type, and a terminal model. Call quality monitoring method using the billing data, characterized in that the call, complete call, disconnected call. 제 1항에 있어서, 상기 통화품질분석 데이터는 각 통화유형별 통화품질저하 원인인 것을 특징으로 하는 과금데이터를 이용한 통화품질 감시 방법.The method of claim 1, wherein the call quality analysis data is a cause of call quality deterioration for each call type.
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