KR20030030398A - internet public resentment delivery system - Google Patents

internet public resentment delivery system Download PDF

Info

Publication number
KR20030030398A
KR20030030398A KR1020010062524A KR20010062524A KR20030030398A KR 20030030398 A KR20030030398 A KR 20030030398A KR 1020010062524 A KR1020010062524 A KR 1020010062524A KR 20010062524 A KR20010062524 A KR 20010062524A KR 20030030398 A KR20030030398 A KR 20030030398A
Authority
KR
South Korea
Prior art keywords
civil
web site
affair
complaint
online
Prior art date
Application number
KR1020010062524A
Other languages
Korean (ko)
Inventor
이덕영
Original Assignee
이덕영
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 이덕영 filed Critical 이덕영
Priority to KR1020010062524A priority Critical patent/KR20030030398A/en
Publication of KR20030030398A publication Critical patent/KR20030030398A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
    • H04N1/00204—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a digital computer or a digital computer system, e.g. an internet server
    • H04N1/00206—Transmitting or receiving computer data via an image communication device, e.g. a facsimile transceiver

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Tourism & Hospitality (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Educational Administration (AREA)
  • Theoretical Computer Science (AREA)
  • Development Economics (AREA)
  • Computing Systems (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

PURPOSE: A civil affair application processing system is provided to enable a civil affair applicant to load a civil affair application form at an intermediation web site and receive a civil affair processing result from the intermediation web site by efficiently using online and offline media. CONSTITUTION: A civil affair applicant sends a civil affair application form to an intermediation web site. The intermediation web site checks whether the sent application form is relevant to the civil affairs. The intermediation web site offers the application form to a corresponding organization or agency via an offline media, e.g., a facsimile, and receives the civil affairs processing result from the organization or agency via the offline media. The web site offers the civil affairs processing result to the civil affair applicant over an online network.

Description

인터넷 민원처리 시스템{internet public resentment delivery system}Internet public resentment delivery system

본 발명의 목적은 급격히 변화하는 사회에서 발생하는 다양한 욕구와 다양한 민원이 존재한다. 이는 민원을 처리하는 정치인이나 국가 공공기관에서 여러 각도로 민원을 받아 이를 처리해야 한다. 여기서 말하는 발명은 민원을 처리하는 것을 말하는 것이 아니고, 민원을 받아들이는 방법을 제시한다. 하지만 현재 민원 처리는 온라인과 오프라인을 연결하지 못하고, 각자 독립적으로 운영되고 있어, 좀 더 효율적인 방법이 필요하다. 다시 말하면 온라인은 온라인에서만, 오프라인은 오프라인에서만 운영을 함으로서 효과적인 개선을 위해선 온라인과 오프라인의 적절한 연결이 반드시 필요하다고 할 수 있다.It is an object of the present invention that there are various needs and various complaints that arise in a rapidly changing society. It must be handled by receiving grievances from various angles from politicians or from public authorities. The invention referred to here does not refer to processing a complaint, but rather suggests a method of accepting a complaint. However, currently, complaints cannot be connected online and offline, and are operated independently. Therefore, a more efficient method is needed. In other words, since online is operated only online and offline is offline, proper connection between online and offline is essential for effective improvement.

본 발명은 민원을 접수하고 온라인과 오프라인을 연결 시켜줄 수 있는 중계 사이트가 필요하다는 취지 하에 상기와 같은 문제점을 개선시킬 필요성이 있다고 할 수 있다.The present invention can be said to need to improve the above problems in the sense that the need for a relay site that can accept complaints and connect online and offline.

도 1은 기존의 민원처리 시스템1 is a conventional civil processing system

도 2는 인터넷 보급 후 민원처리 시스템2 is a civil processing system after the Internet

도 3은 도 1,2를 응용한 새로운 민원처리 시스템3 is a new civil processing system applying the 1,2

도 4는 중계 사이트의 운영방법4 is a method of operating a relay site

본 발명에 대한 상세한 설명은 다음과 같다.Detailed description of the invention is as follows.

도 1은 인터넷이 보급 전 민원처리 방식으로 민원 인이 민원실을 방문하여 이루어진 것으로 민원 처리 인은 큰 불편이 없지만 민원 인은 민원실을 찾아가야 하는 불편이 존재한다. 하지만 도 2는 인터넷의 보급으로 민원 인(네티즌)이 직접 민원실(상담실)을 찾아가지 않더라도 인터넷에 접속하여 민원을 낼 수 있어 직접 찾아가야 하는 번거러움 들이 사라졌다.Figure 1 is a complaint made by the civilian visits the civil complaint room in the way before the Internet has been handled in the civil complaint process, there is no inconvenience to the civil complaints, the complaints have to go to the complaint room. However, FIG. 2 shows that even if the petitioner (netizen) does not go to the petitioning room (counseling room) due to the spread of the Internet, the inconvenience of having to go to the internet has been eliminated.

하지만 이처럼 온라인과 오프라인이 독립적인 방법으로 운영됨으로써 효율적인 면에서 문제점이 발생할 수 있다. 이에 도3은 도1,2를 보안하여 더 효율적인 민원을 처리하는 것이다. 도3은 인터넷 민원게시판을 가지고 있는 정치인이나 국가 공공기관은 많은 민원을 원하며 이들 민원을 처리함으로써 그들의 임무를 완성 할 수 있다. 하지만 보다 쉽게 민원 인이 접근 할 수 있도록 하여야 한다. 이런 것을 해소하기 위해 홈페이지를 만들어 운영하고 있지만 민원 처리용 게시판에는 불필요한 광고나 욕설이 존재하여 민원처리에 어려움이 있다. 다시 말하면 불필요한 내용을 제외한 민원을 오프라인으로 받아 보고 이를 처리 후 민원 인에게 알리는 것이다. 더 구체적으로 말하면 온라인과 오프라인의 연결은 팩스를 이용하여 민원 처리용 게시판에 민원이 올라올 경우 이를 민원인지 아니면 민원과는 관련 없는 것인지판단 후 민원의 가치가 있을 경우 팩스로 내용을 보내줌으로써 온라인과 오프라인의 연결을 완성하는 것이다. 또한 답변은 민원 처리 인이 온라인이나 오프라인으로 보내 주면 이를 온라인으로 연결한다. 이때 중계사이트가 필요한데 이 중계사이트에서 민원 처리 인에게 팩스를 지급하고 이 팩스에 관리에 대한 모든 내용은 중계사이트에서 관리한다.However, this problem can occur in an efficient manner by operating online and offline independently. Therefore, FIG. 3 secures more efficient civil complaints by securing FIGS. 1 and 2. FIG. Figure 3 shows that politicians or national public institutions with internet complaint boards want many complaints and can complete their mission by handling these complaints. However, it should be easier for the complainant to access it. The homepage is created and operated to solve these problems, but there are difficulties in handling complaints because unnecessary advertisements or abusive texts exist in the bulletin board for handling complaints. In other words, the complaint is taken offline except for unnecessary contents, and the complaint is notified after the processing. More specifically, the connection between online and offline is based on whether the complaint is posted on the bulletin board for handling the complaint using a fax, and whether it is a complaint or not related to the complaint. To complete the connection. Responses are also sent online or offline by the complaint processor. At this time, a relay site is required. The relay site will send a fax to the civil servant, and all the details of the management of the fax will be managed by the relay site.

도 4는 중계 사이트의 역할을 설명하는데 중계사이트는 민원을 중계사이트는 민원처리용 게시판을 제공하고 이 제공된 게시판의 글을 팩스를 통해 민원에게 전달한다. 게시판은 UMS방식을 이용한 게시판을 사용한다.4 illustrates the role of the relay site, the relay site provides a complaint, the relay site provides a bulletin board for handling the complaint, and delivers the written message of the bulletin board to the complaint through a fax. The bulletin board uses a bulletin board using the UMS method.

이상에서 상술한 것과 같이 본 발명은 정치인이나 공공기관에서 이용 시 민원처리와 관련된 인력을 줄일 수 있을 뿐만 아니라 온라인과 오프라인의 연결로 더 효율적으로 운영하고 빠른 민원 처리를 할 수 있다.As described above, the present invention can not only reduce the manpower associated with civil affairs when used in politicians or public institutions, but also operate more efficiently through the online and offline connections, and can quickly process civil affairs.

Claims (1)

인터넷을 이용한 민원 처리에 있어서In handling complaints using the Internet 민원처리 시 온라인과 오프라인의 연결을 이용하는 단계,Using online and offline connections in handling complaints, 상기 단계 후 인터넷을 이용한 민원 처리용 중계사이트의 개설 방법.Method of opening a relay site for handling complaints using the Internet after the step.
KR1020010062524A 2001-10-10 2001-10-10 internet public resentment delivery system KR20030030398A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR1020010062524A KR20030030398A (en) 2001-10-10 2001-10-10 internet public resentment delivery system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1020010062524A KR20030030398A (en) 2001-10-10 2001-10-10 internet public resentment delivery system

Publications (1)

Publication Number Publication Date
KR20030030398A true KR20030030398A (en) 2003-04-18

Family

ID=29564094

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020010062524A KR20030030398A (en) 2001-10-10 2001-10-10 internet public resentment delivery system

Country Status (1)

Country Link
KR (1) KR20030030398A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR102448194B1 (en) 2021-03-30 2022-09-27 한남대학교 산학협력단 A system treating disaster and civil complaint

Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH09265551A (en) * 1996-03-28 1997-10-07 Hitachi Software Eng Co Ltd Automatic certificate issue system
US5790790A (en) * 1996-10-24 1998-08-04 Tumbleweed Software Corporation Electronic document delivery system in which notification of said electronic document is sent to a recipient thereof
JPH11259563A (en) * 1998-03-06 1999-09-24 Oki Software Okayama:Kk Certificate issue machine connected to resident basic register network
KR20000018192A (en) * 2000-01-19 2000-04-06 조현순 Method to handle civil appeals by Internet
KR20000024120A (en) * 2000-01-24 2000-05-06 정화용 Apparatus and method for processing a cyber civil appeals
KR20000036755A (en) * 2000-03-28 2000-07-05 김상묵 The civil affair documents issue system using every variety on-line network
KR20010097565A (en) * 2000-04-24 2001-11-08 김형석 System for real-time document processing and providing information using Internet

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH09265551A (en) * 1996-03-28 1997-10-07 Hitachi Software Eng Co Ltd Automatic certificate issue system
US5790790A (en) * 1996-10-24 1998-08-04 Tumbleweed Software Corporation Electronic document delivery system in which notification of said electronic document is sent to a recipient thereof
JPH11259563A (en) * 1998-03-06 1999-09-24 Oki Software Okayama:Kk Certificate issue machine connected to resident basic register network
KR20000018192A (en) * 2000-01-19 2000-04-06 조현순 Method to handle civil appeals by Internet
KR20000024120A (en) * 2000-01-24 2000-05-06 정화용 Apparatus and method for processing a cyber civil appeals
KR20000036755A (en) * 2000-03-28 2000-07-05 김상묵 The civil affair documents issue system using every variety on-line network
KR20010097565A (en) * 2000-04-24 2001-11-08 김형석 System for real-time document processing and providing information using Internet

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR102448194B1 (en) 2021-03-30 2022-09-27 한남대학교 산학협력단 A system treating disaster and civil complaint

Similar Documents

Publication Publication Date Title
US6128645A (en) Hyper and client domain servers
ATE433628T1 (en) GATEWAY FOR CONNECTING NETWORKS
CA2326852A1 (en) Providing customer treatment in a call center based on a network source address of a request originator
JPH10254968A (en) Point management system
KR100311000B1 (en) User participational webserver and communication method between multi-users
JP2002207683A (en) Communication system
KR20030030398A (en) internet public resentment delivery system
Mak et al. Tools for Implementing EDI over the Internet
CN101141480B (en) Combined information processing system
JP2011154703A (en) Translation agent server
CN101325523B (en) Method for establishing network connecting line between client and server and correlated system thereof
Fermann Distributed consulting in a distributed environment
Reynolds et al. Request For Comments Reference Guide
Coursol Cybersupervision: Conducting Supervision on the Information Superhighway.
US20040122889A1 (en) Method for sending messages in a computer network
FI20011239A (en) Method and Arrangement of Communication
Shinonome et al. Development of an information technology infrastructure for extended enterprise
CN113468858B (en) Method for online editing of office file independent of client environment
SE9801602D0 (en) Arrangement, system and method related to communication
GB2419068A (en) Communication node and method
Fowler et al. Issues in international information systems: a case study of a non-US-based multinational corporation
Sitzler et al. Building a Network Information Services Infrastructure
US6389450B1 (en) Client communications receipt system
Lussenburg Security and the Economy: The North American Computer and Communication Infrastructure
KR970056253A (en) Grouped communication service providing system and service method between service user and service agent

Legal Events

Date Code Title Description
A201 Request for examination
E902 Notification of reason for refusal
E601 Decision to refuse application
E601 Decision to refuse application