KR200286163Y1 - Order managenent system in restaurant business capable of settlement using electronic cash - Google Patents

Abstract

The present invention relates to a food processing order processing system that can be paid by electronic money, customer order terminal for customer menu selection; An electronic money payment terminal comprising an electronic money reader and a payment module; Ticket release terminal for releasing order information / payment information / turn information ticket; An order processing terminal for an administrator for inputting order processing information; A customer call terminal for calling customer order; And receiving order information linked from the customer order terminal and payment information linked from the electronic money payment terminal, assigning a sequence number to process the order according to the payment order, and linking the order information / payment information / sequence information to the linked order information. Transmitting the ticket to the ticket release terminal to release the ticket, transmitting the associated order information and the order information to the order processing terminal, receiving order processing information from the order processing terminal, and transmitting the linked order information to the customer calling terminal. It is characterized by including a central processing unit.

Description

Order managenent system in restaurant business capable of settlement using electronic cash}

The present invention relates to a food processing order processing system, and more particularly, to an order processing system capable of a small payment using electronic money.

In general, when a customer orders food at a restaurant, the customer pays for the desired food menu and the ordered menu, and then waits for the ordered food. Or order the food menu you want and pay for it after eating. However, since the process of receiving and processing food from person to person, ie, offline, may not be systematic, order details may be missing, and the order of the order may be changed. Therefore, it may cause customer dissatisfaction and may not be able to provide satisfactory service to the customer.

On the other hand, the conventional order processing system that has improved such a problem by using a ticket vending machine to release the ticket to the customer at the same time the order information to the kitchen, and when the cooking of the ordered food is completed, the customer is called. By the way, this type of order processing system can be used to simply pay the price using coins or banknotes, which is inconvenient for users who do not have cash, and there is a problem that cannot manage the regular customers systematically. In addition, even if payment is possible using a credit card, the credit card is usually used for payment of a certain amount or more (for example, 10,000 won), and because it uses a credit card payment system through a value added network (VAN). Fast food (fast food) or a small restaurant that handles the menu when paying for the payment was not suitable problems.

Accordingly, the present invention has been made to solve the above problems, the object of the present invention is to provide a food processing order processing system that enables a small amount of payment through electronic money when ordering payment in the restaurant.

Catering industry order processing system that can be paid by electronic money according to the present invention to achieve the above object, the customer order terminal for customer menu selection; An electronic money payment terminal comprising an electronic money reader and a payment module; Ticket release terminal for releasing order information / payment information / turn information ticket; An order processing terminal for an administrator for inputting order processing information; A customer call terminal for calling customer order; And receiving order information linked from the customer order terminal and payment information linked from the electronic money payment terminal, assigning a sequence number to process the order according to the payment order, and linking the order information / payment information / sequence information to the linked order information. Transmitting the ticket to the ticket release terminal to release the ticket, transmitting the associated order information and the order information to the order processing terminal, receiving order processing information from the order processing terminal, and transmitting the linked order information to the customer calling terminal. It is characterized by including a central processing unit.

1 is a configuration example of an order processing system according to the present invention,

Figure 2a ~ 2c is an example of the order tendency of the menu according to the present invention,

3a to 3b is an example of calculating the estimated time required by rank by the estimated processing time for each menu set according to the present invention,

4 is a flowchart illustrating a process processed by the order processing system according to the present invention.

* Explanation of symbols for main parts of the drawings

100: customer order terminal 102: electronic money payment terminal

104: ticket release terminal 106: central processing unit

108: order processing terminal 110: customer call terminal

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a configuration example of an order processing system according to the present invention, the customer order terminal 100, the electronic money payment terminal 102, ticket release terminal 104, the central processing unit 106, the order processing terminal 108, And a customer call terminal 110. The customer order terminal 100 and the electronic money payment terminal 102 may be integral or separate. Such an order processing system is preferably operated in parallel with an offline form in which employees receive orders directly from customers and process payments in cash. That is, the customer can use the cash in the offline form or the electronic money in the order processing system to make the payment. On the other hand, such an order processing system is suitable for the catering industry in the form of a self-service (Self Service) that customers order and receive the finished food.

The customer order terminal 100 can be installed in a certain place so that the customer can select a menu, it is preferable to operate a plurality of people to install at the same time. In addition, the customer order terminal 100 stores the handling menu information in a separate storage means in a multilingual form to display a menu in a language selected by a customer among the stored multilingual languages, and to operate the menu so that the customer can directly select a desired menu. Do.

The electronic money payment terminal 102 is composed of an electronic money reader and a payment module to recognize the electronic cash (Electronic cash) to pay a small amount for the menu selected in the customer order terminal 100, It is possible to determine whether the payment is approved. Therefore, when the customer recognizes the electronic money in the electronic money payment terminal 102, the electronic money payment terminal 102 determines the remaining payment limit amount through the information ordered by the customer from the customer order terminal 100 and the unique identifier of the recognized electronic money. And determine whether or not the order is approved.

For the purpose of understanding the above-mentioned electronic money, the above-mentioned electronic money can be described as a prepaid transportation card or credit card issued by a bank or credit card company, a prepaid card or a debit card and a recharge card purchased at a certain amount from the Internet or a bank. All of the above cards and mobile phones, mobile phones, cellular phones, PDAs, or IMT-2000 can be used as credit card or money for credit card payments. Means electronic money or electronic wallet in a comprehensive sense. In addition, a cyber money type electronic money having a customer-specific identifier for accumulating points through mileage services and purchasing products in a shopping mall is also included.

The ticket release terminal 104 releases a ticket including the menu information ordered by the customer through the customer order terminal 100 and the information paid through the electronic money payment terminal 102 or the order information indicating the order of the order. The ticket release terminal 104 is preferably integrated with the customer order terminal 100 or placed in a proximal position.

The order processing terminal 108 displays ordered menu information and order information indicating the order of order, and it is preferable that the order processing terminal 108 is installed in a cooking room that should cook according to the order. In this case, the chef of the cooking room may cook the order menu according to the displayed order and input the completed cooking information through the order processing terminal 108 when the cooking is completed.

The central processing unit 106 plays a key role in the food service order processing system that can be applied to the food service that can be settled with electronic money according to the present invention. That is, the order information received by the customer from the customer order terminal 100 and the payment information processed through the electronic money payment terminal 102 are received and given the order to be processed based on the payment time. If a plurality of customer order terminals 100 are connected, the central processing unit 106 receives order information and payment information linked from the plurality of customer order terminals 100 and assigns the order according to the payment time. can do. The central processing unit 106 may be configured as one system by organically connecting the central processing units (Units) installed in each customer order terminal 100, processing by connecting to a plurality of customer order terminal 100 One central processing unit may be configured.

Then, the central processing unit 106 transmits the assigned order number information, order information associated with it, or payment information to the ticket release terminal 104. In addition, the associated order information and order information is transmitted to the order processing terminal 108, and receives the order processing information from the order processing terminal 108 and transmits to the customer call terminal (110).

Meanwhile, the central processing unit 106 performs various types of information by performing Customer Relationship Management (CRM) including a coupon or mileage service through the customer identifier of the electronic money recognized from the electronic money payment terminal 102. It is desirable to create and provide quality service to customers. The customer relationship management refers to a customer-centered management technique based on indexing behavior related to the purchase of a customer by arranging, analyzing, and converting information data on current and potential customers into marketing information.

The customer call terminal 110 displays the order information received from the central processing unit 106, or order processing information associated with the order information. Such order processing information may be provided in the form of audio as well as video.

On the other hand, the central processing unit 106 may analyze the trend of the menu order by time zone, day of the week, or season through the order information received from the customer order terminal 100. Figure 2a is an example of a time order ranking trend according to the present invention, Figure 2b is a day order ranking trend example according to the present invention, and Figure 2c shows a seasonal order ranking example according to the present invention.

Referring to FIG. 2A, the number of orders for menu A is highest between 9:00 and 10 o'clock, and the order for menu B is highest between 11 and 12 o'clock, and between menus for D between 2 o'clock and 22 o'clock. You can see that the most orders are. Also, referring to FIG. 2B, it is found that Monday is the first place with the largest number of A menu orders, Saturday the most with the C menu orders, and Sunday with the highest number of B menu orders. In addition, referring to FIG. 2C, the number of orders of B menu is the most in spring, the order of C menu is highest in summer, and the order of A menu is highest in winter. As such, it is possible to provide improved services to customers by analyzing and utilizing order trends by menu by time of day, day of week, or season. For example, according to the order of analysis analyzed by the day of the week to properly prepare the ingredients to be cooked for each menu can be a desirable operation.

On the other hand, the central processing unit 106 may calculate the estimated time required for each turn based on the estimated processing time for each menu stored in advance, and transmit the estimated time required to the customer call terminal 110. The terminal 110 may display the estimated time required for each turn and provide it to the customer. 3A is an example of setting an expected processing time for each menu according to the present invention, and FIG. 3B is an example of calculating an estimated time required for each ranking according to the present invention.

As shown in Fig. 3A, assume that the estimated processing time of the A menu is 5 minutes, the estimated processing time of the B menu is 8 minutes, and the estimated processing time of the C menu is set to 3 minutes. And, as shown in Figure 3b, if the order menu of the 30 order number is B is expected 8 minutes, and if the order menu of the 31 order number is A 5 minutes expected processing time is added to the required time of 13 minutes If the 32 order menu is C, the estimated processing time is 3 minutes plus 16 minutes. As such, it is possible to provide customer-oriented services by providing the estimated turnaround time information to the customers.

4 is a flowchart illustrating a process processed by the order processing system according to the present invention, first, the customer selects a desired order menu through the customer order terminal 100 (S400) and orders the electronic money payment terminal 102. When the electronic money to recognize the payment is recognized (S410), the electronic money payment terminal 102 determines whether or not the payment approval for the electronic money and if the payment is possible (S420).

Subsequently, the order / payment information is transmitted to the central processing unit 106, and the central processing unit 106 sets the order of processing each order according to the order of payment (S430).

Next, when the serial number set in the central processing unit 106 is transmitted to the ticket release terminal 104 together with the associated order information or payment information, the ticket release terminal 104 associates the order information, payment information, Alternatively, when the ticket of the order information is released and the order information set in the central processing unit 106 is transmitted to the order processing terminal 108 together with the order information associated with the order information, the order processing terminal 108 receives The sequence information is displayed (S440).

Next, when the order processing is completed in order in the cooking room in which the order processing terminal 108 is installed, and the order processing information is input from the cooking staff through the order processing terminal 108, the central processing unit 106 inputs the order processing information. When receiving the received order processing information, and transmits the order processing information received from the central processing unit 106 to the customer call terminal 110, the customer call terminal 110 displays the order number associated with the processed order menu Call the customer (S450). Then, the customer with the same ticket as the displayed turn takes the finished food.

The above-described embodiment is for better understanding and the present invention is not limited to the above-described embodiment, and various modifications can be made by those skilled in the art without departing from the technical spirit of the present invention. Therefore, the present invention can be utilized or applied in various ways in the catering industry that requires a small payment, including fast food franchise franchise.

According to the present invention, it is possible to provide improved customer service by providing a restaurant order processing system that enables a small amount of payment through electronic money at the time of payment of the order in the restaurant.

Claims (6)

In the order processing system that can be applied to the catering business, but payable in electronic money, A customer order terminal for selecting a customer menu; An electronic money payment terminal comprising an electronic money reader and a payment module; Ticket release terminal for releasing order information / payment information / turn information ticket; An order processing terminal for an administrator for inputting order processing information; A customer call terminal for calling customer order; And Receives the order information linked from the customer order terminal and the payment information linked from the electronic money payment terminal to give the order to process the order in accordance with the payment order, the order information / payment information / order information associated with the ticket Sending the ticket to the release terminal to release the ticket, transmitting the linked order information and order information to the order processing terminal, receiving order processing information from the order processing terminal, and transmitting the linked order information to the customer calling terminal. Catering industry order processing system that can be settled by electronic money, including a processing device. delete delete delete delete The method of claim 1, The customer order terminal is composed of a plurality, a plurality of customer order terminal is a food service order processing system that can be settled electronic money, characterized in that connected to the central processing unit.