KR20020073914A - Method for repair service using internet of mobile system - Google Patents

Abstract

PURPOSE: A method for a trouble repairing service of a mobile communication terminal using the Internet is provided to repair a mobile communication terminal rapidly by collecting the mobile communication terminal through the Internet in the case that a performance of the communication terminal is degraded or a malfunction is generated. CONSTITUTION: If a performance of the communication terminal of a user is degraded or a malfunction is generated, the user connects to a web server supplied in an Internet repairing and delivery company through a user computer. At this time, a personal information input window capable of inputting personal information is output on a screen of the user computer. If the personal information input window is output, the user records a destination address of the mobile communication terminal, a resident registration number, an age, a name, a connecting place, etc. in the window and clicks an icon for transmitting the data to the repairing and delivery company. The company visits at a residence place of the user through a delivery service, collects the terminal, and repairs the terminal. The repaired terminal is delivered to the user.

Description

Method for repair service using internet of mobile communication terminal {Method for repair service using internet of mobile system}

The present invention relates to a troubleshooting service method of a mobile communication terminal, and more particularly, to a troubleshooting service method of a mobile communication terminal using the Internet to be repaired quickly when the mobile communication terminal in use is broken.

In general, the mobile communication terminal is one of the wireless communication devices that can be miniaturized for easy portability, and are not limited to a location and a distance within a radio wave emission distance of a base station, and can communicate with each other or exchange data.

With the development of the Yosai industry and the pursuit of the information society, its spread as one of the important personal communication means continues to spread.

The mobile communication terminal includes a duplexer performing a duplexing function to transmit and receive a radio frequency through one antenna, an RF receiver for receiving a high frequency signal through the duplexer and converting the signal into a low frequency signal, and transmitting a low frequency signal. An RF transmitter for converting a signal into a high frequency signal and providing the duplexer to the duplexer, a baseband signal processor connected to the RF transmitter and receiver for processing a baseband signal as a baseband signal, and an audible audio signal provided by the processor BACKGROUND ART An electronic component such as a speaker which outputs as a signal is incorporated in a body (case), and is known as a device for wirelessly carrying out telephone calls. As shown in FIG. 1, a keypad 2 composed of a liquid crystal display unit 1 and various keys for supporting numbers and functions is normally installed on the front surface of the outside of the body of the mobile communication terminal.

On the other hand, the mobile communication terminal as described above is provided with a variety of functions to notify the user when the call from the caller. Among the incoming functions, a telephone ring is most commonly used, and a reception detection function using a vibration mode is used in a place where a quiet atmosphere should be maintained, such as a library or an indoor performance hall.

The mobile communication terminal is provided with a function to download and listen to a desired music file from a music broadcasting web server through the Internet, such as MP3 (MF3).

However, when the performance of the mobile communication terminal is degraded or a malfunction occurs, the user has to visit the service center of the manufacturer directly to diagnose the failure and to repair the inconvenience.

In addition, since the user needs to visit a repair service center of a manufacturer directly with a mobile communication terminal that has failed, a lot of time is wasted.

Accordingly, the present invention has been proposed to solve the above-mentioned problems according to the prior art, and an object of the present invention is to collect mobile communication terminals through the Internet in a fast time when the performance of the mobile communication terminal is degraded or a malfunction occurs. The present invention provides a method for repairing a malfunction of a mobile communication terminal using the Internet.

Features of the troubleshooting service method of the mobile communication terminal using the Internet according to the present invention for achieving the above object,

Accessing a web server provided by an internet repair and courier company that specializes in repair and collection of mobile communication terminals;

Recording a delivery address and a social security number, an age, a name, and a contact number of a mobile communication terminal in a personal information input window provided by the web server, and then clicking an icon for transmitting data to the repair and delivery company of the mobile communication terminal;

Repairing the mobile communication terminal by collecting a broken mobile communication terminal by visiting the user's residence through a parcel delivery service provided by the repair and parcel delivery company;

And verifying the user's identity with the repaired mobile communication terminal and delivering the mobile communication terminal.

1 is a perspective view of a typical mobile phone,

2 is a block diagram showing a failure repair service system of a mobile communication terminal to which the present invention is applied;

3 is a flowchart illustrating a troubleshooting service method of a mobile communication terminal using the Internet according to the present invention.

<Explanation of symbols for the main parts of the drawings>

100: User PC

200: repair / delivery company

Hereinafter, with reference to the accompanying drawings a preferred embodiment of a method for repairing a failure of a mobile communication terminal using the Internet according to the present invention will be described.

2 is a block diagram showing a failure repair system of a mobile communication terminal to which the present invention is applied.

As shown in FIG. 2, a user PC searching for necessary information from a web server of a repair and collection specialist company (for example, a repair and delivery company) of a mobile communication terminal for troubleshooting the mobile terminal through the Internet. And a repair and courier company 200 for receiving the data transmitted from the user PC 100 to collect the mobile communication terminal of the failed user and to completely repair the mobile communication terminal.

Referring to the operation of the failure repair service system of the mobile communication terminal as described above is as follows.

3 is a flowchart illustrating a troubleshooting service method of a mobile communication terminal using the Internet according to the present invention.

As shown in Figure 3, first, when the performance of the user's mobile communication terminal degradation or malfunction occurs, the user is provided by the Internet repair and courier company that specializes in repair and collection of mobile communication terminal through the user computer Connect to a web server.

In this case, a personal information input window for outputting personal information is output on the screen of the user computer.

When the personal information input window is output, the user records the delivery address of the mobile communication terminal and the social security number, age, name, contact information, etc. in the personal information input box, and then clicks an icon for transmitting data to the repair and delivery company of the mobile communication terminal. do.

Subsequently, the repair and delivery company of the mobile communication terminal visits the user's residence through a parcel delivery service, collects the broken mobile communication terminal, and repairs the broken mobile communication terminal.

Then, the repair and courier company delivers the mobile communication terminal after confirming the user's identity to the repaired mobile communication terminal.

As described above, the present invention has an effect that the user does not have to go to a repair specialized center of the mobile communication terminal by notifying the Internet courier company of the failure of the mobile communication terminal when the mobile communication terminal in use is broken. There is.

Thus, the user does not have to spend time.

In addition, repair time is improved because repairing a broken mobile communication terminal through an Internet courier company.

Claims (1)

Accessing a web server provided by an internet repair and courier company that specializes in repair and collection of mobile communication terminals; Recording a delivery address and a social security number, an age, a name, and a contact number of a mobile communication terminal in a personal information input window provided by the web server, and then clicking an icon for transmitting data to the repair and delivery company of the mobile communication terminal; Repairing the mobile communication terminal by collecting a broken mobile communication terminal by visiting the user's residence through a parcel delivery service provided by the repair and delivery company; Checking the identity of the user to the repaired mobile communication terminal comprising the steps of delivering the mobile communication terminal for the troubleshooting service of the mobile communication terminal using the Internet.