KR20020072906A - Customized multimedia communication system - Google Patents

Abstract

PURPOSE: A customized multimedia communication system is provided to improve the efficiency of the work in an office by running various events related with communication via one program. CONSTITUTION: The system includes a web server for providing a multimedia communication service and many clients used by members subscribing for the multimedia communication service. The web server includes a database for managing the subscription information of members in more than one groups. In each client, a communication program for using the multimedia communication service is installed. The clients belonging to each member group have the right to control the situation of multimedia communication service use. Each client displays the running screen of the communication program having a menu for selectively performing various communication forms on a display device.

Description

Customized multimedia communication system

The present invention relates to a method and system for communicating using a computer, and more particularly, to a method for communicating using an integrated communication program that combines the functions of various communication means such as a general-purpose mailing program, a community communication program, an instant messenger, and the like. The present invention relates to a communication system that provides a customized environment for implementing such a method.

Computer communication mainly used in the related art is electronic mail, the most common form of communication, instant messenger developed for convenient delivery of relatively simple communication, and closed communication between members of groups such as various groups. In-community communication, and chatting in the same cyberspace. These means of communication have been developed by reinforcing each specific function while having overlapping functions, and have their own advantages and disadvantages, and these advantages and disadvantages are complementary.

Therefore, it is highly efficient and convenient for users to install various communication means rather than use only one communication means and select and use an appropriate communication means according to the situation.

General-purpose e-mail can easily obtain software such as Microsoft's Outlook Express or Netscape's communicator, and they have a relatively good message compatibility with each other, so they have a sender's mail account and only the recipient's mail address. Knowing this makes communication relatively convenient.

However, software related to instant messenger or community communication does not have message compatibility between heterogeneous software, and the effective range of user ID is very limited.

In order to establish a communication network using an instant messenger, a relay server relaying a message transmission between a receiver and a sender on a communication network, and a program for controlling the entire process from the message input of the receiver to the message output of the sender are required.

Communication service providers such as software messenger, buddy buddy, Yahoo messenger, MSN, etc. provide communication service to individuals who have registered relay server and control program and registered as service user. However, such a communication service is designed to be suitable for communication between individuals in an open state so that anyone can access it with almost no control, and even if the environment provides a communication environment within a group, such an environment is provided by the communication service providers in advance. It is created only in the way it is designed.

That is, since the communication service provided by the above communication service providers is designed for communication between individuals, it is not suitable for communication for the company's internal work or the group's internal work.

In large enterprises, intranets may be formed, and messenger communication and chat environments may be created using relay servers and control programs on such intranets.

However, the operation of the relay server and the control program in small and medium-sized companies or small groups requires a considerable cost, and thus does not create an appropriate business communication environment.

On the other hand, even if the intranet has a working communication environment, various communication browsers, e.g., e-mail programs, messenger programs, programs for accessing various communities, and various chat programs are almost incompatible, and thus users can communicate with each other. All the programs necessary to use the service should be installed on your PC and keep all communication browsers active or at least standby. This is not only cumbersome, but also limits the efficient operation of computer resources.

Therefore, SMEs and small groups are required to have a communication environment in which they are transmitted or distributed in an appropriate manner according to their business characteristics and the access control is appropriately suited in a manner desired by them.

In addition, individuals can install all the communication that they want to use by installing programs for messenger communication, community communication, chat, etc. together with the general-purpose e-mail program and leaving only one program active or standby. A communication environment that can be properly performed is required.

Another object of the present invention is to provide a communication system capable of instant communication by eliminating the inconvenience of finding and registering a separate person in a communication service manufactured by a company and automatically displaying all employees of the company.

Another object of the present invention is to create a multimedia communication environment supporting not only text messages but also video messages and voice messages in all mails, instant messengers, archives, bulletin boards, and community communication environments. It is intended to make it possible not only on the Web but also on the phone using voice recognition technology.

Another object of the present invention is to enable in-house broadcasting from a personal computer equipped with a camera and a microphone, and to synchronize web screens during broadcasting, interactive communication, or consultation, and to capture screens of commonly running applications and to synchronize with each other. This is to create an environment in which multiple files can be transferred.

Another object of the present invention is to create a community that can exchange information by creating a community that can deal with common interests among people of heterogeneous groups, and to create an environment that enables B2B2C e-commerce using such a community. .

1 is a view for explaining the configuration of a customized multimedia communication system according to the present invention,

2 is a flowchart illustrating a member company registration process and service according to the present invention;

3 illustrates an example of a background screen displayed on a display device of a client of a customized multimedia communication system according to the present invention.

4 is an exemplary view showing an initial screen displayed when a program installed in a client of a customized multimedia communication system according to the present invention is executed.

5 illustrates an example of a room making room screen according to the present invention.

6 illustrates an example of a text or text and voice chat room screen according to the present invention.

7 illustrates an example of a text, voice, and video chat room screen according to the present invention;

8 exemplarily shows a message sending screen according to the present invention.

9 illustrates an example of a one-to-one text, voice, and video chat screen according to the present invention;

10 shows an example of a one-to-one text and voice screen according to the present invention,

11 shows an example of a person search screen according to the present invention.

12 illustrates an example of a message viewing screen according to the present invention.

FIG. 13 exemplarily illustrates a multimedia video bulletin board screen according to the present invention.

14 exemplarily shows a multimedia image archive screen according to the present invention,

FIG. 15 exemplarily shows a screen for live broadcasting in-house broadcasting according to the present invention.

16 exemplarily shows a screen used by an agent of a call center according to the present invention.

17 exemplarily shows a screen used by a customer visiting a call center according to the present invention.

According to the present invention for solving the above technical problem, a web server for providing a multimedia communication service for transmitting and receiving text data, still image data, audio data and video data on a communication network, and the multimedia communication service provided by the web server It includes a plurality of clients used by the subscribed member subscription, the web server includes a database for managing the membership information of the members divided into one or more groups, each client for using the multimedia communication service A communication program is installed, and one or more clients belonging to each member group have the authority to control the situation in which the clients belong to the member group use the multimedia communication service, and each client has an e-mail communication and an instant message. Messin There is provided a multimedia communication system configured to display an execution screen of the communication program on a display device having a menu for selectively performing various communication formats including low communication, community communication, short message communication, and conversation mode communication.

In addition, according to the present invention, there is provided a multimedia communication method for exchanging text data, still image data, audio data, and video data over a communication network. This method divides the membership information of members who have subscribed to the multimedia communication service into one or more groups and manages them in the database, and the clients used by one or more members of each member group belong to the member group. Authorizing the client to control the situation of using the multimedia communication service, and each client includes a variety of messages including e-mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication. Displaying an execution screen of the communication program having a menu for selectively performing a communication format on a display device; and transmitting, by a web server, various data in various communication formats to other clients at the request of each client. It includes.

In addition, according to the present invention, there is provided a web server for providing a multimedia communication service for exchanging text data, still image data, audio data and image data on a communication network. This web server includes a database that manages the subscription information of members who have subscribed to the multimedia communication service into one or more groups, and permits access when clients used by each member access through the communication network. Authorize one or more clients belonging to a member group to control the situation in which clients belonging to the member group use the multimedia communication service, and each client is provided with e-mail communication, instant messenger communication, community communication, When requesting communication by selecting at least one or more of various communication formats including short message communication and conversation mode communication, the communication between the client and the client is configured to be relayed.

In addition, according to the present invention, there is provided a method for relaying multimedia communication for transmitting and receiving text data, still image data, audio data and image data on a communication network. Dividing the subscription information of the members subscribed to the multimedia communication service into one or more groups and managing the information in a database; and for the clients used by one or more members in each member group, the clients belonging to the member group are recalled. Authorizing the control of the situation using the multimedia communication service, and each client has a variety of communication types including e-mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication. Selecting one to request communication, and relaying communication between the client and the client.

In addition, according to the present invention, there is provided a personal computer that performs multimedia communication using a multimedia communication service for exchanging text data, still image data, audio data, and video data provided by a web server on a communication network. The personal computer is provided with a communication program for using the multimedia communication service, and selectively performs various communication types including electronic mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication. And display the execution screen of the communication program having a menu on the display device.

In addition, according to the present invention, there is provided a method for performing multimedia communication using a multimedia communication service for exchanging text data, still image data, voice data and image data provided by a web server on a communication network using a personal computer. The method includes providing subscription information to the web server and subscribing as a member for receiving the multimedia communication service, using e-mail communication, instant messenger communication, community communication, and short message using the multimedia communication service. Installing a communication program on a personal computer, the communication program having a menu for selectively performing various communication formats including communication and conversation mode communication, displaying an execution screen of the communication program on the display device on the personal computer; Receiving a relay of a web server, and transmitting various data in various communication formats to other clients.

In addition, according to the present invention, there is provided a method for multimedia communication using a computer to exchange text data, still image data, audio data, and image data over a communication network. This method includes displaying a screen for selecting a menu for utilizing various functions related to communication on a display device of a computer, and transferring a new message screen when a new message is received from an external device through an interface device connecting a communication network and a computer. And displaying the message on the front of the message screen.

In addition, according to the present invention, the computer connected to the communication network provides a real-time announcement of the multimedia data and information about the new mail or message, and adopts the push (push) function to the latest on the desktop of the computer There is provided a communication service providing method including displaying information and providing detailed information according to a user's request.

The communication service providing method may include converting the latest information displayed on the background screen into a voice message or a text message and notifying the wired / wireless telephone designated by the user.

In addition, the communication service providing method is a list of the members of the client company automatically (up) even if the communication environment manager of the client does not enter the information of the member, the physical connection on the communication network and the membership relationship of each subgroup on the member list Irrespective of one-to-one business chat and one-to-many video chat among members of the customer company, and enabling the simultaneous transmission of a plurality of files and synchronizing the screen of a web screen or other application program. It may be.

Herein, the term "customer company" refers to a company or an organization that receives a communication service according to the present invention, and the term "small group" refers to the members of the customer company in consideration of the physical connection of the communication network or individual duties. Refers to a separate internal group.

In addition, the method for providing a communication service may include a step of enabling an in-house broadcasting that can be viewed by members of a corresponding client company from a computer equipped with a camera and a microphone.

In addition, the method of providing a communication service may include a step of enabling a member of a corresponding customer company to perform a function of a call center for answering various inquiries raised by external customers accessed through the Internet.

Hereinafter, a preferred embodiment of a customized multimedia communication system according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a view showing the configuration of a customized multimedia communication system according to a first embodiment of the present invention. The communication system is composed of a web server 30, a voice conversion server 40, a messenger and streaming server 50, a mail server 60 and a web client 10 arranged on the Internet 20, SMS ( 70) and PSTN 80 and the like are linked. Here, 'SMS' means short messaging system, and 'PSTN' is an abbreviation of 'Public Switched Telephone Network', also known as 'Public Telephone Network', and is a telephone network for normal subscription telephone service provided by telecommunications operators. It refers to the concept of contrasting with the recently developed public subscription type data communication network (PSDN) or private communication network operated by the user.

The web server 30 is provided with a server operating system and a job processing program, and is provided with a database 31 for storing various data for providing a communication service and managing a customer company.

The voice conversion server 40 is provided with a voice conversion engine (TTS engine) for converting text to voice, and has a database 41 for storing the converted voice data, and the database 41 stores various files. It is.

The messenger and streaming server 50 generates a codec program for encoding and decoding a video messenger, a buffering program, a VOD for broadcasting, and a program for streaming in real time. 53 is provided, and has a database 51 for storing video messages, VOD data, and the like, and various files are stored in the database 51. Here, 'CODEC' is an abbreviation of 'COder-DECoder' and refers to AD / DA (analog-digital and / or digital-analog) converter which converts analog voice signal and digital signal, and is called 'VOD'. Stands for 'video on demand', which is a service that can be received immediately when a program is requested anytime, based on its vast video database and high-speed transmission network.

The mail server 60 is provided with a program supporting various mail transmission protocols such as POP3, SMTP, IMAP, a server operating system for performing phone-related call processing connected to the PSTN, and a voice-related program for delivering voice. A database 61 is provided for managing mail data, and various files are stored in the database 61. Here, 'POP' stands for 'Post Office Protocol', 'SMTP' stands for 'Simple Mail Transfer Protocol', and 'IMAP' stands for 'Internet Message Access Protocol' All are protocols that specify how e-mail software obtains mail from a mail server and are used to store and retrieve e-mail. '3' in 'POP3' is the version number.

In the SMS 70, an operating system and a job processing program are installed in a computer serving as a server, and the job processing program processes a job of transmitting a short message to a phone through an alliance with a communication service provider.

PSTN (80) refers to a company having an existing telephone network, such as Korea Telecom and Hanaro Telecom, so that the program 81 necessary for securing the leased line and R2 or SS7 connection through a leased line contract with these companies.

The web client 10 is a computer used by a general Internet user (e.g., an employee of a member company) to access the web server 30 of the present invention. A web browser such as Netscape or Internet Explorer must be installed. do.

Internet users are registered through a specific system (SYSOP: SYStem Operator) of their members, and employees access a web server 30 using a web browser, and then change some member information or perform various procedures for customized multimedia communication system services. In addition, all contents provided by the web server 30 may be used.

The Internet 20 is a data communication network connecting the client 10 and the web server 30, the web server 30 and the SMS 70, and various services through the Internet to an Internet service provider (ISP). Provided by

Ordinary computer users can register with an Internet service provider or use a registered computer to receive Internet services.

Web server 30 is connected to the Internet 20, the server name is registered in the domain name server, general Internet users access the information through a URL (Uniform Resource Locator: www.korea.com) It refers to a computer that can search and receive services, and a server operating system for smoothly operating a customized multimedia communication system according to the present invention is installed and running. Web server 30 is a job that supports the interaction between the web server 30 and the client 10 in order to handle the request (for example, membership registration, member company registration, etc.) of the client 10 accessed through the URL The processing program is installed.

Server operating systems include the Unix server NCSA, CERN, Apache, JIGSAW, the Windows NT server IIS, and the Windows NT and Windows 95/98 servers WebSite.

The job processing program 34 generally uses a standardized information transfer method such as CGI (Common Gateway Interface), and interprets and processes the information transmitted to the web server 30 to control the output of the server operating system. While receiving the transmission to the client 10 via the Internet (20). For example, when a member's Internet user wants to see a new message, the mouse click signal is transmitted to the server operating system of the web server 30, and the server operating system depends on the action value of the form tag. (I.e., a CGI program), and also receives a new message stored in the messenger and streaming server 50 and the mail server 60, and delivers the contents of the data to the CGI program. The CGI program receives the input data, processes it according to the purpose of the CGI program, and delivers the output data of the processing result to the server operating system. The server operating system adds an appropriate header to the received output data and transmits it to the client.

Hereinafter, the construction method and operation of the customized multimedia communication system according to the present invention will be described.

2 is a flowchart illustrating a member company registration process and service according to the present invention. This invention includes the business of leasing software to SMEs in the form of Active Server Pages (ASP), merchandising and selling as a package, and even marketing strategies for sales.

Based on the idea of the present invention, the company uses the CODEC technology secured based on the idea to produce products and promotes the advertisements and product briefing sessions to the specialized newspapers and SMEs. Industry-specific experts mean, for example, those who have a lot of knowledge and human resources in the travel business while working as a travel business. Therefore, the method of selling these inventions through training the customized multimedia communication system according to the present invention by recruiting these industry experts is more productive than the direct sales person of the developer of the customized multimedia communication system according to the present invention.

When the contract with the customer is made according to the business, the customer receives a copy of the business registration certificate and starts to register the customer (S201). To learn how to use multimedia communication system. In parallel with the training, client companies obtain their membership by registering personal information such as personal information of employees of their respective companies (S202). In addition, the employee of the client company installs a program for pushing the latest information on the personal computer's desktop from the homepage of the inventor in his personal computer (S203) to use the customized multimedia communication system according to the present invention. You are ready to go.

3 is an exemplary diagram of a user window installed on a desktop of a personal computer connected to a customized multimedia communication system according to the present invention as a client 10. After accessing the personal computer of the employee's employee's personal computer to the web server 30 through the Internet 20, click the icon for downloading the user program including the latest information push function posted on the homepage, the web server 30 Download and save the executable file to install the user program precompiled in the web browser according to the function of the web browser or install it immediately.

When the installation program is executed, the installation is performed according to the selection through an interactive selection process in which information such as whether to install a user window on the desktop, automatic startup, and password storage is selected.

Since the user window installed on the desktop of the personal computer for using the customized multimedia communication system according to the present invention is also posted on the homepage of the customer, even if the user of the personal computer does not install the user window on the desktop of his computer, It is also possible to access a customer's homepage through a web browser, open a user window, and use a customized multimedia communication system according to the present invention.

In case of selecting auto start and save password, the information is recorded in the registry file of the user's personal computer. When sending to the web server 30 of the communication system, the user authentication program installed in the web server 30 verifies whether or not the user and password in the user list stored in the database 31, and if the identifier and password match First, the web server 30 checks the version of the user program installed in the user's personal computer and, in the case of an old version, updates it to a new version using a patch file or a program package. In addition, the web server 30 joins with the company code and the list of accounts of the user, joins the company name with the announcement and bulletin board list, joins the new announcement and bulletin board with the personal bookmark list, and also the personal bookmark information. Join the common bookmark list and the company bookmark information, messenger and streaming server (50) and mail server (60) by calling the respective server program that reads the new message with the user's identifier and company code to create a new personal message Imported from the database and displays the respective information on the desktop of the user computer through the CGI program of the web server (30).

If you do not select Autostart, Save Password, you can run the installed user program manually, and the operation after execution is the same as described above.

The position of the screen may be changed in order, new content may be added, but it will be operated based on this. The personal book mark is intended to compensate for the disadvantage that if a person registers a main site through a web browser, his or her bookmark cannot be imported outside of the computer. According to the present invention, there is a [Bookmark] menu for registering an individual bookmark through a bookmark registration program provided separately, and a [Bookmark] enue which is shared within a company and registers a company bookmark, if desired. Of course, this includes programs that retrieve registered bookmarks. Therefore, the employee of the customer company can use their bookmarks and the company's bookmarks on any computer. In addition, the user can directly enter the customized multimedia communication system according to the present invention through the desktop (see FIG. 4), and the desktop push function updates the publications and announcements and new messages in real time on the desktop of the desktop. The number of mouse clicks required for the user to check the contents and the time required to start or access the program are significantly reduced because the user is notified through the blinking or the alarm sound.

4 is an exemplary view of an initial screen of a customized multimedia communication system according to the present invention. In other words, when the messenger input of FIG. 3 is clicked, the screen is linked, and when the screen is loaded, the web server 30 first selects a list of chat rooms in the database 31, and names and attributes, topics, and topics of the currently established internal and external chat rooms. And the number of people, refer to the company code to get a list of peers in the company from the user list, and also read the list of colleagues accumulating data registered by the user as a colleague on the screen through the CGI program of the web server 30 Shows.

The menu includes the [Refresh] menu for importing a new meeting room list and user information, the [Create Room] menu for creating a meeting room, the [Disable absence] menu for recording his / her absence status, the company colleagues and the public [Find people] menu for finding friends, [Video bulletin board] menu for managing multimedia posts, [File room] menu for managing multimedia materials, and [My Live] menu for in-house broadcasting And the [Message View] menu for managing mail and messages, and the [Personal Information Edit] menu for modifying personal information. The upper left corner shows the [Community list (community list) showing the list of communities formed in the client company. )] Click the menu to enter the room.

The property consists of four types: the first 'public' means public and the 'non' means private, but in the same company it is based on all being open, whether public or private. The third 'tone' means voice chat is possible, and the fourth 'zero' means video chat is possible. In the upper right corner, all the employees registered by the customer's premise are displayed. If you place the mouse cursor on one of the list and click the right button, you can [Send Note] menu, [One to One] menu, [View New] menu is developed. If the user inputs his or her situation, that is, whether he is absent or away, the contents are indicated by a predetermined symbol (for example, ☆ or ★).

The bottom left shows a list of communities that can be joined by other companies who are open to other companies when the chat room is open to other companies. If you click it, you can enter the conference room. Attributes come in four forms: the first 'ball' means public and the 'rain' means private. The second 'door' means text chat, the third 'sound' means voice chat, and the fourth 'zero' means video chat.

In the lower right corner, a group is formed by registering other company employees who each customer is open to. Also, by default, one person is displayed, and when you place the mouse cursor and click the right button, you can do a greeting with the person. , [One-on-One] menu, [View New] menu, and [Delete friend] menu are developed. If the user inputs his or her situation, that is, whether he is absent or away, the contents are indicated by a predetermined symbol (for example, ☆ or ★).

5 is a screen for creating a meeting room according to the present invention. In other words, it is a screen linked to by clicking the [Create Room] menu of FIG. 4, and makes a meeting room necessary for work. The special feature allows users to choose to support multimedia only, text and voice, or text and voice and video, depending on the user's choice. It is set to support only. The disclosure of other companies is to create and provide a conference room where employees of other companies can participate, and this invention product has the advantage of forming a community related to work with employees of other companies. Set to private automatically. If you click Create Room, the room name, total number of people, control title, whether other companies are disclosed, password, and the form of the chat room are displayed in the chat room list of the database 31 of the web server 30. 6 or the screen of FIG.

FIG. 6 is a screen of a chat room using only letters, or text and voice, and is a room opened by selecting 'only text' or 'text and voice' in FIG. 5. Basically, since the connection method is 1: N, the central control must be managed, so chat is operated by multiple clients talking through a server. The menu is composed of a [Refresh] menu for importing a list of new conference rooms and user information, and a [Exit Room] menu for leaving a room.

Looking at the upper left of the screen, when the screen is loaded, the web server 30 first selects the chat room list in the database 31 and joins the currently opened chat room name and the user list to check the user name participating in the chat room. Read and show the result on the screen through the Web server 30 CGI program. The list of community and participant list formed by the client company and all employees registered by the customer's predecessor who did not participate in the conference room are displayed. The symbol '+' means the highest level and the symbol '-' means the participant list. When double-clicking the conference room, the web server 30 counts the user's identifier and the number of people in the chat room list and runs a server operating system that allows the user to enter the chat room. The user can enter the conference room. Display the detailed title of the list, place the mouse cursor on one of the list of participants, and right click to open the [Send Note] menu, [Invite] menu, [One-on-One] menu, [View New] menu, etc. do.

Looking at the bottom left, when the screen is loaded, the web server 30 selects a list of chat rooms in the database 31 with reference to the company code. Join the currently opened external chat room name and the list of colleagues to search the user name participating in the chat room through the web server 30 CGI program on the screen. A list of community and participant lists made public by other companies and the employees of other companies registered as friends by those who did not participate in the conference room are displayed. The symbol '+' indicates the top level, and the symbol '-' indicates the participant list. It means the status shown. Double click the room to enter the room. If the mouse cursor is placed in the room, the detailed title of the room is displayed. Place the mouse cursor on one of the list of participants and click the right button. , [Invite] menu, [One-on-one chat] menu, [View New] menu, [Register friend] menu, etc. are developed.

Looking at the upper right, it shows the participant's list and actions (for example, if they are talking, it is indicated by the symbol 'V'). Likewise, if you place the mouse cursor and click the right button, the [Send Note] menu, The Talk to Me menu, the One-to-One chat menu, the Kick-Out menu to kick out unfaithful people, the Recommend menu, and the New View menu to recommend people who are enthusiastic about meetings. The [Joiner] menu is developed. In the middle screen on the left, the participant chats by text.

The bottom right corner is where you describe the text you want to chat. If you press enter after entering the text, the contents will be sent to others and it will be shown on the right middle screen. Click the [Font ...] menu to define the font of the typed characters, and click the [Save ...] menu to save the contents of the left middle screen to your computer.

FIG. 7 is a screen of a chat room using text, voice, and images according to the present invention, and a room opened by selecting “text, voice, and image” in FIG. 5. Like this screen, as in FIG. 6, the basic connection method is 1: N, and since the central control is to be managed, the chat is operated by a plurality of clients talking through a server. The menu includes a [Refresh] menu for retrieving a list of new conference rooms and user information, and a [Exit Room] menu for leaving a room.

In the upper left of the screen, the list of community and participant list formed by the client company and all employees registered by the customer's company who did not participate in the conference room are displayed. The symbol '+' means the top level and the symbol '-' shows the participant list. it means. You can double-click a room to enter the room. If the mouse cursor is placed in the room, the detailed title of the room will be displayed. Place the mouse cursor on one of the list of participants and click the right button to send a message. ], [Invite] menu, [One-to-one chat] menu, and [Show New] menu are developed.

In the lower left corner, the list of community and participants who have been publicly prepared by other companies, and the employees of other companies who have registered as friends as those who have not participated in the conference room are displayed. The symbol '+' indicates the top level, and the symbol '-' indicates the participant list. It means the state showed.

Double click the room to enter the room. If the mouse cursor is placed in the room, the detailed title of the room will be displayed. Place the mouse cursor on one of the list of participants and click the right button to send a message. The menu, [Invite] menu, [One-on-one chat] menu, [View New] menu, [Register friend] menu are developed.

In addition, the top left shows a list of participants and their actions (for example, if they are talking, they are marked with the symbol 'V'). An image is displayed, and if there is no PC camera, his character is shown. Place the mouse cursor over the image or list of the user you want and right-click to send the message, the Talk to You menu, the One-on-One menu, or the Kick-Out to dispel the unfaithful. [Recommended] menu, [View New] menu, [Register friend] menu, etc. are recommended to recommend people who are enthusiastic about menus and meetings.The contents of the participant's text chat are sequentially described on the right middle screen. do.

The bottom right corner is where you describe the text you want to chat. If you press enter after typing the text, the contents will be sent to others and it will be shown on the left screen.

In the [Font ...] menu, you can define the font of the characters you enter, and in the [Save ...] menu, you can save the contents of the middle screen on your computer.

8 is a message sending screen according to the present invention, and not only a note composed of letters but also a plurality of attachment files (video files, etc.) are configured to be delivered to a plurality of forwarders. Therefore, it includes both an editing technology for recording and modifying a video, a voice editing tool for recording and modifying a voice, a search program for searching for a person to be delivered, and a messaging method for delivering a plurality of files. You can choose not to keep the message in the other party's mailbox. This message is notified to the computer connected to the Internet or to the other party's mobile phone immediately by SMS. On the computer, you can check the information through the message confirmation URL. can confirm.

9 is a screen for a one-to-one conversation using text, voice, and images according to the present invention, when a user requests one-to-one conversation with another user and the other person accepts the conversation, a chapter of one-to-one conversation is prepared. Unlike 1: N connection, only one-to-one connection is required, so if the control right does not need to be centered, connect to peer-to-peer using the IP address of the other computer. Chat takes place. Basically, a user equipped with hardware such as a PC camera displays an image regardless of the manufacturer of the PC camera and displays his character when there is no PC camera. If you place the mouse cursor on the desired user's image or list and click the right mouse button, the [View Relative Image] menu and the [Register Friend] menu are opened. In the middle screen on the left, contents chatted by two people are described sequentially.

The bottom left is where you describe the text you want to chat. If you press enter after entering the text, the contents will be sent to others and it will be shown on the left middle screen. In the [Font ...] menu, you can define the font of the characters you enter, and in the [Save ...] menu, you can save the contents of the middle screen on your computer. In addition, at the same time as a chat activity, the function of causing the computer's desktop, which changes as the user searches the website, to be displayed on the desktop by the web browser of the other computer, that is, the function of sharing the web browsing screen, and the web browser This function includes a screen sending function of capturing the result of driving other applications and transmitting the result to the counterpart, and sharing and transmitting a file or program stored in the computer of the user to the counterpart.

10 is a screen of one-to-one conversation using text and voice according to the present invention, and when a user requests one-to-one conversation from another user and the other party accepts the message, a chapter of one-to-one conversation is prepared. Unlike 1: N connection, only one-to-one connection is required, so if the control right does not need to be in the center, a peer-to-peer connection is made using the peer-to-peer method of the counterpart computer. Basically, users with hardware such as sound (voice) cards can use the microphone and headset to send or hear voice regardless of the hardware manufacturer.If there is no sound card, only text chat is enabled. .

Place the mouse cursor on the desired user's image or list and click the right button to open the [View Others] menu and [Register Friend] menu. Is described.

The bottom left is where you describe the text you want to chat with. If you press enter after entering the text, the contents will be sent to others and shown on the left middle screen.

In the [Font ...] menu, you can define the font of the characters you enter, and in the [Save ...] menu, you can save the contents of the middle screen on your computer. In addition, at the same time as a chat activity, the function of causing the computer's desktop, which changes as the user searches the website, to be displayed on the desktop by the web browser of the other computer, that is, the function of sharing the web browsing screen, and the web browser This function includes a screen sending function of capturing the result of driving other applications and transmitting the result to the counterpart, and sharing and transmitting a file or program stored in the computer of the user to the counterpart.

11 is used to find a specific person in sending a message, sending an e-mail, sending a file, etc. to the person search screen according to the present invention. The search type can be searched by name, ID, email address, and task fields of customer information stored in the database. Basically, other company users can search only when the user discloses his information. After entering the search contents and clicking the search, the program searches the customer information list and shows the result value in the search result column at the bottom of the screen.Put the mouse cursor on the searched user list and click the right button. The [Send Note] menu, the [One-on-One Chat] menu, the [View New] menu and the [Register Friend] menu are developed.

12 is a message view screen according to the present invention, and can manage messages related to mail and messages. In the menu, the [Read New] menu to read new messages related to mails and messages, [New Mail] menu to create new text, video and voice mails, and the messages and messages sent, received or deleted There is a [Mailbox Management] menu that allows you to manage your messages by grouping by type, and [Address Book Management] menu that manages the addresses of frequently used mail and messages. Mail and message persistence support all three types of text, voice, and video, and the format is literally composed of two types: mail and note. If you double-click the mouse or click the [Read Message] menu at the bottom, the text will look like a normal mail view, but if it is a voice, the voice will be played. In this case, the video may be played first. You can also reply to the sender of the message by clicking the mouse and clicking the [Reply Message] menu. If you click the [Message Forwarding] menu, you can forward the message to the desired person. At that time, the message in the form of a message is composed of a message form, and the message in a mail form is configured to be edited in a mail form.

Figure 13 is a screen utilizing a text, voice and video related posts as a multimedia image board screen according to the present invention. In the menu, you can see the [New] menu for reading new multimedia posts, the [Write] menu for creating multimedia posts, the [Previous] menu for reading previous screens based on 10 lines on the screen, and 10 There is a [after] menu which reads the next screen based on the line. When this screen is loaded, the post data is read from the database of messages and streaming servers to display spreads, and the number of views refers to the total number of times the user has read, and the number of recommendations refers to the total number of recommendations. In the property, voice means voice post and video means video post. If there is an attachment, the [attach] menu is provided so that the attachment can be opened immediately. When the mouse is double-clicked in the corresponding content, it looks like a general [view board], but in the case of a voice post, the voice is played, and in the case of a video post, the video is first played. The [First] menu that takes you to the first screen of the bottom post, and the number of blocks defined by the page and the number of lines per page, that is, 100 (= 10 × 10) rows if 10 pages are defined as one block per screen. [Previous Block] menu to move to the previous page, [Page No.] menu to move to the page corresponding to the block, [After Block] menu to move to the next block by the specified block, and [End] menu to move to the end It includes. In addition, the search function that can search the post content by entering the content in the title, publisher, body fields is generally included.

14 is a screen utilizing a text, voice, video related posts as a multimedia image archive screen according to the present invention. In the menu, the [Read New] menu for reading new multimedia data, [Write] menu for creating multimedia data, [Previous] menu for reading previous screen based on 10 lines on the screen, and 10 There is a [after] menu which reads the next screen based on the line. When this screen is loaded, the data is read from a database of messages and streaming servers to display spreads. The query count is the total number of times the user has read, and the recommendation is the total number of recommendations. In the property, 'voice' means audio data, 'video' means video data, and if there is an attachment, the [attachment] menu is provided to open the attachment immediately. When the mouse is double-clicked in the corresponding content, the text looks like a general [Bulletin board], but in the case of the voice data, the voice is played, and in the case of the video data, the video is first played. [First] menu to move to the first screen of the material at the bottom, [Previous Block] menu to move to the previous page by the number of blocks defined by page and line, and [Page number] to move to the page corresponding to the block. A menu, a [future block] moving later by a predetermined block, and a [ending] menu moving to the end. In addition, the search function can be used to search the contents by entering the contents into the title, publisher, and body fields.

15 is a screen for real-time live broadcasting of in-house broadcasting according to the present invention, and can be broadcasted anywhere in a personal computer equipped with hardware such as a PC camera. The upper left screen shows the video streamed from the broadcaster's PC camera, and at the same time, the broadcast participants can text chat. The upper middle screen displays the text chats in sequence, and includes the function to share the text chat contents to the participants by typing the text chat in the middle and pressing the enter key. Participants can participate in the program depending on the audience option in the upper right corner, select a specific person, such as select or delete a desired person from the [Add] menu below, and live on the other party's personal computer. It includes the ability to run a web browser, search a website, share the moving web browsing situation as it is, and send a screen to capture and send the result to another party by running another application besides the web browser. . In addition, it includes a [permission cycle] menu for controlling the action of a specific person, such as deleting or granting the text chat rights of the broadcast participants, and has the function to query the personal information of each broadcast participants.

16 is a screen used by the counselor of the call center according to the present invention. The counselor of the call center visits the call center and talks with the customer looking at the customer screen of FIG. 17 in a one-to-one chat manner. This function is designed to enable the customer's agent to handle the customer's inquiries, such as the customer's inquiries about the customer's products through online video communication. When the customer's buyer requests one-on-one conversation with the customer's agent, the buyer In the case of transmitting a video photographing a picture of yourself, the video is displayed on the left side, and a function of reading the buyer information from the buyer list of the customer company and displaying it in the center is included. In addition, by viewing the past counseling record of the requestor, the purchaser can identify the propensity of the buyer and consult appropriately, thereby inducing product purchases and improving sales. The ability to run a web browser on a personal computer, browse the website and share the web browsing situation as it is, and recommend other products to the buyer, or use the B2C e-commerce site operated by the client to You can also guide. In addition, it includes all the screen sending function for capturing the result displayed by running other applications besides the web browser and transmitting it to the other party. The upper right side displays the text chat contents between the counselor and the buyer in sequence, and enters the text chat contents on the lower right side and hits the enter key to share the contents between the counselor and the buyer.

17 is a customer screen of a call center according to the present invention, when the counselor's personal computer is equipped with hardware such as a PC camera, a video of the counselor is displayed on the left side, and information about the counselor is read from the counselor list of the client company. Includes the ability to display on. In addition, the upper right side displays the text chat contents between the counselor and the buyer in sequence, and enters the text chat contents on the lower right side and hits the enter key to share the contents between the counselor and the buyer.

As described above, according to the customized multimedia communication system according to the present invention, it is possible to build an integrated UI related to communication and execute one-on-one conversations, video conferences, and sending messages in one program. Will be improved. In addition, since communication occurs mainly on the Internet, companies that need branch offices, especially those with overseas offices, will be able to achieve significant communication cost savings. In addition, the user can receive various messages such as a message or mail containing text, voice or video data that can come to an individual on a computer or a telephone. You can check the details directly on the computer or receive them through the phone by using the voice conversion function, manage various multimedia posts and materials, and use them in actual work through various searches as needed. Could be. In small and medium-sized businesses that do not have a computer infrastructure, not only can they build a multimedia messenger system at low cost, but they can also broadcast in-house broadcasts via the Internet.

Claims (7)

Web server providing a multimedia communication service for sending and receiving text data, still image data, audio data, and video data on a communication network, and a plurality of clients used by members subscribed to the multimedia communication service provided by the web server. , The web server includes a database for managing the membership information of the members divided into one or more groups, Each client is provided with a communication program for using the multimedia communication service, One or more clients belonging to each member group have the authority to control the situation where the clients belonging to the member group use the multimedia communication service. Each client displays an execution screen of the communication program with a menu for selectively performing various communication formats including e-mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication. Multimedia communication system, characterized in that configured to display. In the multimedia communication method for transmitting and receiving text data, still image data, audio data and image data on a communication network, Managing the membership information of the members who have subscribed to the multimedia communication service into one or more groups and managing the information in a database; Granting, to the clients used by one or more members of each member group, the clients belonging to the member group to control the situation of using the multimedia communication service; The display device displays an execution screen of the communication program with a menu for allowing each client to selectively perform various communication formats including e-mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication. Displaying, and And transmitting, by a web server, various data in various communication formats to other clients according to a request of each client. In the web server for providing a multimedia communication service for sending and receiving text data, still image data, audio data and video data on a communication network, It includes a database that manages the subscription information of the members subscribed to the multimedia communication service provided to one or more groups, If the client used by each member accesses through the communication network, access is allowed. Granting authority to one or more clients belonging to each member group to control the situation in which the clients belonging to the member group use the multimedia communication service, When each client requests communication by selecting at least one or more of various communication formats including e-mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication, the communication between the client and the client is relayed. Multimedia communication system, characterized in that configured to. In the method for relaying multimedia communication to send and receive text data, still image data, audio data and video data on a communication network, Managing the membership information of the members who have subscribed to the multimedia communication service into one or more groups and managing the information in a database; Granting, to the clients used by one or more members of each member group, the clients belonging to the member group to control the situation of using the multimedia communication service; When each client requests communication by selecting one of various communication formats including e-mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication, relaying communication between the client and the client. Multimedia communication system comprising a. In a personal computer for multimedia communication using a multimedia communication service that a web server exchanges text data, still image data, audio data, and video data provided on a communication network, Communication program for using the multimedia communication service is installed, Configured to display an execution screen of the communication program on the display device having a menu for selectively performing various communication formats including e-mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication. Multimedia communication system characterized in that. Claims [1] A method for performing multimedia communication using a multimedia communication service, wherein a web server exchanges text data, still image data, audio data, and video data provided on a communication network by a personal computer. Providing subscription information to the web server and subscribing as a member for receiving the multimedia communication service; Using the multimedia communication service, a communication program having a menu for selectively performing various communication types including e-mail communication, instant messenger communication, community communication, short message communication, and conversation mode communication is installed on a personal computer. To do that, Displaying an execution screen of the communication program on a display device in the personal computer; And transmitting various data in various communication formats to other clients while receiving a relay from a web server. In a method for multimedia communication using a computer to exchange text data, still image data, audio data, and image data on a communication network, Displaying a screen for selecting a menu for utilizing various functions related to communication on a display device of the computer; And displaying a new message screen on the front of the previous message screen when a new message is received from the outside through an interface device connecting the communication network and the computer.