KR20020004557A - Method for preventing form billing for failed call using vms system - Google Patents

Method for preventing form billing for failed call using vms system Download PDF

Info

Publication number
KR20020004557A
KR20020004557A KR1020000038571A KR20000038571A KR20020004557A KR 20020004557 A KR20020004557 A KR 20020004557A KR 1020000038571 A KR1020000038571 A KR 1020000038571A KR 20000038571 A KR20000038571 A KR 20000038571A KR 20020004557 A KR20020004557 A KR 20020004557A
Authority
KR
South Korea
Prior art keywords
exchange
vms
call
calling
sends
Prior art date
Application number
KR1020000038571A
Other languages
Korean (ko)
Inventor
박성준
Original Assignee
윤종용
삼성전자 주식회사
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 윤종용, 삼성전자 주식회사 filed Critical 윤종용
Priority to KR1020000038571A priority Critical patent/KR20020004557A/en
Publication of KR20020004557A publication Critical patent/KR20020004557A/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/39—Arrangements for preventing metering, charging or billing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems

Abstract

PURPOSE: A method for preventing charging using a VMS(Voice Mailing System) in an exchange in the case of service failure is provided to prevent charging for a failed call using a VMS. CONSTITUTION: If a calling subscriber connected to a calling exchange requests call origination, the calling exchange sends an IAM(Initial Address Message) to a VMS access exchange. The VMS access exchange sends the IAM to a VMS. The VMS sends an ACM(Address Complete Message) to the calling exchange through the VMS access exchange, requesting the calling subscriber to input a called subscriber's telephone number. At this moment, if the calling exchange transmit a DTMF signal to the VMS without charging for the primary call after the calling subscriber inputs the called subscriber's telephone number, the VMS receives the DTMF signal and sends an IAM to the VMS access exchange. If the VMS access exchange transmits the IAM to a called exchange, the called exchange transmits an ACM to the VMS access exchange. The VMS access exchange transmits the ACM to the VMS. If the called exchange sends an ANM(ANswering Message) to the VMS access exchange, the VMS access exchange transmits the ANM to the VMS. In case that the secondary call is successful, the VMS starts the charging of the secondary call and transmits the ANM to the VMS access exchange. The VMS access exchange transmits the ANM to the calling exchange so that charging for the primary call can be started. If the secondary call failed, the calling exchange sends a release signal for the primary call to the VMS access exchange so that the call can be ended without being charged.

Description

교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법{METHOD FOR PREVENTING FORM BILLING FOR FAILED CALL USING VMS SYSTEM}How to prevent billing when a service fails using voicemail at the exchange {METHOD FOR PREVENTING FORM BILLING FOR FAILED CALL USING VMS SYSTEM}

본 발명은 교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법에 관한 것으로, 특히 교환기에서 음성사서함 안내기능을 이용하여 호가 이루어졌을 시 가입자가 의도한 호가 이루어지지 않을 시 과금이 되지 않도록 하는 과금방지방법에 관한 것이다.The present invention relates to a billing prevention method when a service fails using a voice mailbox at an exchange, and in particular, a billing prevention method that prevents billing when a call is not made by a subscriber when a call is made by using a voicemail guide function at the exchange. It is about.

일반적으로 음성사서함 서비스는 서비스 희망 가입자가 해당 시스템 운용자에게 가입 신청시 운용장치 관리자가 시스템의 데이타를 조작하여 사서함번호를 할당받아 가입자에게 통보함으로 서비스가 개시된다. 이경우 시스템 자체 데이타에서 사서함 가입자번호가 관리됨으로 용이하게 많은 가입자가 원하는 다양한 서비스를 받을 수 있다.In general, a voicemail service is started when a subscriber of a desired service request a subscription to a corresponding system operator by operating a system manager operating a system data and receiving a mailbox number to notify the subscriber. In this case, since the mailbox subscriber number is managed in the system itself data, many subscribers can easily receive various services desired.

도 1은 종래의 음성사서함 서비스 수행시 과금을 하기 위한 제어 흐름도이다.1 is a control flowchart for charging when performing a conventional voicemail service.

발신교환기에 연결된 발신가입자가 발신을 요구하게 되면 발신교환기는 VMS접속교환기로 IAM(Initial Address Message)를 송신하고 이를 수신한 VMS접속교환기는 다시 VMS로 IAM을 송신한다. 이때 VMS는 ACM(Address Complete Message)와 ANM(Answer Message)을 동시에 VMS접속교환기를 통해 발신교환기로 송신하여 VMS와 발신가입자간에 음성사서함 서비스가 가능함을 알리고 안내멘트를 송출하여 착신가입자의 전화번호를 입력할 것을 요구한다. 이때 1차호에 대한 과금을 개시하고 발신가입자가 착신가입자의 전화번호를 입력하여 발신교환기에서 VMS접속교환기를 통해 VMS로 DTMF신호를 송출한다. 여기서 발신요구를 하여 발신가입자번호에 대한 DTMF신호를 송출하는 것이 1차호 처리 과정이 된다. 그러면 VMS는 이를 수신하여 수신한 착신가입자번호로 발신을 요구하는 IAM을 VMS접속교환기로 송출한다. VMS접속교환기는 착신교환기로 발신을 요구하는 IAM을 전송하면 착신교환기에서는 ACM을 VMS접속교환기로 전송한다. 그러면 VMS접속교환기는 VMS로 ACM을 전송한다. 이때 최초 VMS로 수신된 호와 컨퍼런스(Conference)를 이용한 스위칭이 이루어진다. 그리고 착신교환기에서는 ANM을 VMS접속교환기로 송출하면 VMS접속교환기는 VMS로 ANM을 전송하여 VMS와 착신가입자간에 2차호 성공여부에 관계없이 발신교환기와VMS간에 과금을 하게 된다. 여기서 발신교환기로부터 착신가입자번호에 대한 DTMF신호가 VMS로 송출된 후 VMS에서 VMS교환기로 DTMF로 발신요구를 하여 VMS접속교환기로부터 VMS로 ANS가 수신될 때가지의 과정이 2차호 처리과정이 된다.When an originating subscriber connected to an originating exchange requests an origination, the originating exchange sends an IAM (Initial Address Message) to the VMS access exchange, and the receiving VMS access exchange sends an IAM back to the VMS. At this time, VMS sends ACM (Address Complete Message) and ANM (Answer Message) simultaneously to originating exchange through VMS access exchange to inform voicemail service between VMS and calling party and sends announcement to send incoming subscriber's phone number. Ask for input. At this time, the billing for the first call is initiated and the calling subscriber enters the telephone number of the called subscriber to send the DTMF signal from the calling exchange to the VMS through the VMS access switch. In this case, the first call processing process is to transmit a DTMF signal for the calling party subscriber number by making a calling request. The VMS then sends an IAM to the VMS access exchange requesting the call to the called party number. The VMS access exchange sends an IAM requesting origination to the destination exchange and the destination exchange sends ACM to the VMS access exchange. The VMS access exchange then sends ACM to the VMS. At this time, switching is performed using the first received VMS and a conference. When the destination exchange sends the ANM to the VMS access exchange, the VMS access exchange sends the ANM to the VMS to charge between the originating exchange and the VMS regardless of whether the second call is successful between the VMS and the called party. The DTMF signal for the called party number from the originating exchange is sent to the VMS, and then the request is made from the VMS to the VMS exchange to the DTMF to receive the ANS from the VMS access exchange to the VMS.

이와 같이 종래에는 VMS와 착신가입자 간에 2차호 성공여부와 관계없이 발신교환기와 VMS간에 과금을 하게 되므로 발신가입자가 실패한 호에 대하여 통화요금을 부담하게 되는 불합리한 문제가 있었다.As such, in the related art, charging is performed between the originating exchange and the VMS, regardless of whether the second call is successful between the VMS and the called party.

따라서 본 발명의 목적은 교환기에서 음성사서함을 이용하여 발신가입자가 실패한 호에 대하여 과금을 방지하는 방법을 제공함에 있다Accordingly, an object of the present invention is to provide a method for preventing charging for a call that a calling subscriber has failed by using a voice mailbox at an exchange.

상기 목적을 달성하기 위한 본 발명의 교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법에 있어서, 상기 음성사서함을 이용하여 서비스 요구가 있을 시 1차호 처리의 성공여부를 검출하는 과정과, 상기 1차호 처리가 성공할 시 2차호처리의 성공여부를 검출하는 과정과, 상기 2차호 처리가 성공하지 않을 시 상기 1차호에 대한 릴리즈신호를 송신하여 과금을 차단하는 과정으로 이루어짐을 특징으로 한다.In the charge prevention method when the service failure using the voice mailbox in the exchange of the present invention for achieving the above object, the process of detecting the success of the first call processing when there is a service request using the voice mailbox, and the first call When the process is successful, the process of detecting whether the secondary call processing is successful, and if the secondary call processing is not successful, characterized in that the process of transmitting the release signal for the first call to block the charge.

도 1은 종래의 음성사서함 서비스 수행시 과금을 하기 위한 제어 흐름도1 is a control flowchart for charging when performing a conventional voicemail service

도 2는 본 발명의 실시예에 따른 가입자 단말기와 음성사서함을 연결하는 시스템구성도2 is a diagram illustrating a system for connecting a subscriber station and a voicemail box according to an embodiment of the present invention.

도 3은 본 발명의 실시예에 따른 음성사서함 서비스중에 호 실패시 과금을 방지하기 위한 제어흐름도3 is a control flowchart for preventing charging when a call fails during voicemail service according to an embodiment of the present invention.

이하 본 발명에 따른 바람직한 실시 예를 첨부한 도면을 참조하여 상세히 설명한다. 우선 각 도면의 구성요소들에 참조부호를 부가함에 있어서, 동일한 구성요소들에 한해서는 비록 다른 도면상에 표시되더라도 가능한 한 동일한 부호를 가지도록 하고 있음에 유의해야 한다. 그리고 본 발명을 설명함에 있어서, 관련된 공지 기능 혹은 구성에 대한 구체적인 설명이 본 발명의 요지를 불필요하게 흐릴 수 있다고 판단되는 경우 그 상세한 설명을 생략한다.Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. First, in adding reference numerals to the components of each drawing, it should be noted that the same reference numerals have the same reference numerals as much as possible even if displayed on different drawings. In the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted.

도 2는 본 발명의 실시예에 따른 가입자 단말기와 음성사서함을 연결하는 시스템구성도이다.2 is a system configuration for connecting a subscriber station and voicemail according to an embodiment of the present invention.

일반공중망(PSTN:Public Switched Telephone Newwork)(10)은 일반가입자 전화기나 이동무선교환망에 연결되어 전화서비스를 하는 네트워크이다. 교환기(12)는 PSTN망(10)을 통해 각 음성사서함장치(14)으로 연결되도록 스위칭을 제어하고 각 내선가입자에게 통화스위칭을 제어하고 사용자에게 각종 서비스를 제공하도록 하며, 음성사서함장치(14)에 연결된 과금을 하도록 제어한다. 상기 음성사서함장치(14)는 교환기(12)를 통해 음성메세지를 재생하여 송출하고, 교환기(12)를 통해 입력되는 음성신호를 음성분석하여 저장하며, 저장되어 있는 음성신호를 음성합성하여 교환기(12)를 통해 출력한다. 그리고 교환기(12)는 VMS접속교환기를 나타내며, 착신교환기나 발신교환기(도시하지 않음)는 PSTN(10)에 연결된다.Public Switched Telephone Newwork (PSTN) 10 is a network connected to a subscriber telephone or a mobile wireless switched network to provide telephone service. Switch 12 controls the switching to be connected to each voice mailbox device 14 through the PSTN network 10, to control the call switching to each subscriber and to provide a variety of services to the user, voice mailbox device 14 Controls billing connected to. The voice mailbox device 14 reproduces and sends a voice message through the exchange 12, and analyzes and stores the voice signal input through the switch 12, and synthesizes the stored voice signal by voice synthesis. Output through 12). The exchange 12 represents a VMS access exchange, and the destination exchange or originating exchange (not shown) is connected to the PSTN 10.

도 3은 본 발명의 실시예에 따른 음성사서함 서비스중에 호 실패시 과금을 방지하기 위한 제어흐름도이다.3 is a control flowchart for preventing charging when a call fails during a voice mail service according to an embodiment of the present invention.

상술한 도 2 내지 도 3을 참조하여 본 발명의 바람직한 실시예의 동작을 상세히 설명한다.2 to 3, the operation of the preferred embodiment of the present invention will be described in detail.

발신교환기에 연결된 발신가입자가 발신을 요구하게 되면 발신교환기는 VMS접속교환기로 IAM(Initial Address Message)를 송신하고 이를 수신한 VMS접속교환기는 다시 VMS로 IAM을 송신한다. 이때 VMS는 ACM(Address Complete Message)을 VMS접속교환기를 통해 발신교환기로 송신하여 VMS와 발신가입자간에 음성사서함 서비스가 가능함을 알리고 안내멘트를 송출하여 착신가입자의 전화번호를 입력할 것을 요구한다. 이때 1차호에 대한 과금을 하지 않고 발신가입자가 착신가입자의 전화번호를 입력하여 발신교환기에서 VMS접속교환기를 통해 VMS로 DTMF신호가 송출되면 VMS는 이를 수신하여 수신한 착신가입자번호로 발신을 요구하는 IAM을 VMS접속교환기로 송출한다. VMS접속교환기는 착신교환기로 발신을 요구하는 IAM을 전송하면 착신교환기에서는 ACM을 VMS접속교환기로 전송한다. 그러면 VMS접속교환기는 VMS로 ACM을 전송한다. 이때 최초 VMS로 수신된 호와 컨퍼런스(Conference)를 이용한 스위칭이 이루어진다. 그리고 착신교환기에서는 ANM을 VMS접속교환기로 송출하면 VMS접속교환기는 VMS로 ANM을 전송한다. 그러면 VMS에서는 2차호가 성공적일 경우 2차호의 과금을 개시하고, ANM(ANSERING MESSAGE)를 VMS접속교환기로 전송하며, 이때 VMS접속교환기는 발신교환기로 1차호에 대한 과금이 개시되도록 ANM을 전송한다. 그러면 발신교환기는 1차호에 대한 과금을 개시하며, 이때 발신가입자와 착신가입자간에 통화를 수행한다. 그런데 만약 2차호가 실패하는 경우에는 발신교환기에서 VMS접속교환기로 일차호에 대해 REL(RELEASE)신호를 송신하도록 하여 과금이 이루어지지 않은 상태에서 호가 종료되도록 한다.When an originating subscriber connected to an originating exchange requests an origination, the originating exchange sends an IAM (Initial Address Message) to the VMS access exchange, and the receiving VMS access exchange sends an IAM back to the VMS. At this time, the VMS sends an ACM (Address Complete Message) to the calling exchange through the VMS access switch to inform the voice mail service between the VMS and the calling subscriber, and sends a announcement to require the recipient's telephone number to be entered. At this time, if the calling subscriber enters the telephone number of the called subscriber without sending the first call and the DTMF signal is sent from the calling exchange to the VMS through the VMS access exchange, the VMS receives the request and sends the call to the received subscriber number. Send IAM to VMS Access Exchange. The VMS access exchange sends an IAM requesting origination to the destination exchange and the destination exchange sends ACM to the VMS access exchange. The VMS access exchange then sends ACM to the VMS. At this time, switching is performed using the first received VMS and a conference. When the destination exchange sends the ANM to the VMS access exchange, the VMS access exchange sends the ANM to the VMS. The VMS then initiates charging of the second call if the second call is successful, and sends ANM (ANSERING MESSAGE) to the VMS access exchange, where the VMS access exchange sends the ANM so that charging for the first call is initiated to the originating exchange. . The originating exchange then initiates charging for the first call, at which time the call is exchanged between the calling subscriber and the called party. If the secondary call fails, however, the originating exchange transmits a REL (RELEASE) signal for the primary call to the VMS access exchange so that the call is terminated in the state where no charge is made.

상술한 바와 같이 본 발명은 교환기에서 음성사서함 서비스를 이용할 경우 발신가입자가 실패한 호에 대하여 요금을 부담하는 것을 방지할 수 있는 이점이 있다.As described above, the present invention has an advantage of preventing the outgoing subscriber from paying a fee for a failed call when using the voice mail service at the exchange.

Claims (4)

교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법에 있어서,In the billing prevention method in case of service failure using voicemail box in exchange, 상기 음성사서함을 이용하여 서비스 요구가 있을 시 1차호 처리의 성공여부를 검출하는 과정과,Detecting whether the first call processing is successful when a service request is made using the voicemail box; 상기 1차호 처리가 성공할 시 2차호처리의 성공여부를 검출하는 과정과,Detecting whether the second call processing is successful when the first call processing is successful; 상기 2차호 처리가 성공하지 않을 시 상기 1차호에 대한 릴리즈신호를 송신하여 과금을 차단하는 과정으로 이루어짐을 특징으로 하는 교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법.If the second call processing is not successful, the charge prevention method when the service failure using the voice mailbox in the exchange characterized in that the process of blocking the charge by transmitting a release signal for the first call. 제1항에 있어서,The method of claim 1, 상기 2차호가 성공할 시 상기 음성사서함장치(VMS)로부터 발신교환기로 응답신호(ANM)를 송신하여 과금을 개시하는 과정을 더 구비함을 특징으로 하는 교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법.If the second call is successful, the billing prevention method when the service failure using the voice mailbox in the exchange further comprising the step of initiating the charge by transmitting a response signal (ANM) from the voice mail device (VMS) to the originating exchange. . 교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법에 있어서,In the billing prevention method in case of service failure using voicemail box in exchange, 발신가입자가 상기 교환기에 연결된 음성사서함장치(VMS)를 호출할 시 상기 음성사서함장치(VMS)에서 착신가입자 번호를 입력하라는 안내메세지를 송출하는 과정과,When the calling subscriber calls the voice mail device (VMS) connected to the exchange, sending a guide message for inputting the called party number from the voice mail device (VMS); 상기 안내메세지에 대응하여 착신가입자번호를 입력할 시 상기 음성사서함장치(VMS)에서 착신가입자 발신요구를 할 시 VMS접속교환기에서 착신교환기로 착신가입자를 호출하는 과정과,When the incoming subscriber number is requested by the voice mailbox device (VMS) when the incoming subscriber number is input in response to the guide message, calling the incoming subscriber from the VMS connection exchange to the destination exchange; 상기 착신가입자 호출신호에 대응하여 상기 착신교환기로부터 응답신호를 받아 2차호성공 여부를 판단하는 과정과,Determining whether the second call is successful by receiving a response signal from the destination exchange in response to the incoming caller call signal; 상기 2차호가 실패할 시 1차호 대하여 릴리즈신호를 전송하는 과정으로 이루어짐을 특징으로 하는 교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법When the second call fails, the billing prevention method when the service failure using the voice mailbox in the exchange characterized in that the process of transmitting the release signal for the first call 제3항에 있어서,The method of claim 3, 상기 2차호가 성공할 시 상기 음성사서함장치(VMS)로부터 응답신호(ANM)를 발신교환기로 송신하여 과금을 수행하는 과정을 더 구비함을 특징으로 하는 교환기에서 음성사서함을 이용한 서비스 실패 시 과금방지방법.When the second call is successful, the billing prevention method when the service failure using the voice mailbox in the exchange further comprising the step of performing the charging by transmitting a response signal (ANM) from the voice mailbox device (VMS) to the originating exchange. .
KR1020000038571A 2000-07-06 2000-07-06 Method for preventing form billing for failed call using vms system KR20020004557A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR1020000038571A KR20020004557A (en) 2000-07-06 2000-07-06 Method for preventing form billing for failed call using vms system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1020000038571A KR20020004557A (en) 2000-07-06 2000-07-06 Method for preventing form billing for failed call using vms system

Publications (1)

Publication Number Publication Date
KR20020004557A true KR20020004557A (en) 2002-01-16

Family

ID=19676570

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020000038571A KR20020004557A (en) 2000-07-06 2000-07-06 Method for preventing form billing for failed call using vms system

Country Status (1)

Country Link
KR (1) KR20020004557A (en)

Similar Documents

Publication Publication Date Title
JP4237838B2 (en) Method and system for call screening
US7106848B1 (en) Method and apparatus for in-progress call forwarding
US6351522B1 (en) Method for providing a delivery confirmation of message deliveries made in a telephone network
KR19990036392A (en) Method and apparatus for notifying a feature outgoing call to a remote device
GB2316268A (en) Telecommunications system
KR20020004557A (en) Method for preventing form billing for failed call using vms system
JPH05236123A (en) Callback exchange system
JPH06253010A (en) Call waiting display system
JPH0548728A (en) Exchange processing system
EP1757111B1 (en) Method and system for establishing communications
KR100285328B1 (en) Call transfer method in mobile telecommunication system
US20100202602A1 (en) Establishing a Call From a Calling Party to a Destination in a Telecommunications Network Using a Pre-Answer Service Without Charging
KR20010057717A (en) Advance payment service function processor and method of Personal Communication Service
JP2785000B2 (en) Collection and notification method of called party information
KR100215967B1 (en) Full electronic telephone exchange method for processing transit-call of operator position system
KR100908355B1 (en) How to handle calls during a call on the cellular network
JPS5847365A (en) Substitute receiving system
KR19980061510A (en) Switchboard with a service that automatically sends the user's message after disconnecting the other party
JP3141750B2 (en) Key telephone equipment
KR20040039546A (en) Automatic Connection Service Method For Incomplete Call In Communication System
KR100210767B1 (en) Call-exchange control method for operator position system of full-electronic telephon exchange
KR100215969B1 (en) Full electronic telephone exchange method for processing transit-call of operator position system
KR100338982B1 (en) No-charge Communication Service System of the Switching System
KR0176862B1 (en) Automatically answering method of electronic switching system
JP2842835B2 (en) Telephone switching equipment

Legal Events

Date Code Title Description
WITN Application deemed withdrawn, e.g. because no request for examination was filed or no examination fee was paid