KR20010069934A - Private Hospital Union Management Method - Google Patents

Abstract

PURPOSE: A method for integratedly managing a special hospital is provided to enable patients to receive a high-quality of medical services by combining private hospitals which provide different medical services by regional groups, and by introducing and operating a systematical and an efficient integrated medical network. CONSTITUTION: An integrated network is constructed(S110). Advertisement data are transmitted to an advertisement company server(S115). Personal items and information on consultation state of a new patient are stored and made as a database(S120). A consultation database is updated(S125). A membership card is issued to the new patient(S130). Information of the patient is stored in the form of database(S135). Information on a current management state of an affiliated hospital is inputted(S140). The current management state of the affiliated hospital is analyzed(S145). It is judged whether the latest medical information is generated(S150). The latest medical information is transmitted to each affiliated hospital(S155). A medical coordinator is trained(S160). It is judged whether the medical coordinator is requested(S165). The medical coordinator is sent(S170). An operational management server transmits an operational management result to hospital computers(S175).

Description

Private Hospital Union Management Method

The present invention relates to a professional hospital integrated management method, and more specifically, to integrate private hospitals with limited medical subjects through the Internet and membership card, connecting online and offline, public relations, business analysis, management proposal It is about the integrated hospital management method, which carries out the sharing of patient information, the training and supply of medical coordinators, and the reduction of the maintenance cost through joint purchase.

In general, hospitals have numerous medical courses such as internal medicine, surgery, and neurosurgery, and major medical doctors are assigned to each medical department to provide medical services.

These hospitals can be divided into general hospitals and private hospitals according to the size. General hospitals provide services for almost all medical subjects, and private hospitals provide medical services for major subjects of established doctors.

These general hospitals have the advantage of providing one-stop service by visiting patients, receiving medical treatment, and then resolving necessary medical services in one place. As a result, we use nearby private hospitals or clinics.

In recent years, as the degree of industrialization has been advanced and the number of people seeking convenience of living has increased, conventional hospitals and clinics have been required to provide more competitive medical services in terms of organizational ability, public relations, and management methods. .

However, the private hospitals have a limit that can only be narrowed because of the lack of funds and manpower.

In particular, according to a recent paper on the selection criteria of cataract patients by professor K eye ophthalmologist, small and medium sized specialty hospitals are relatively superior in kindness to university hospitals, but lack social connection.

Therefore, in order for the specialized hospitals such as ophthalmologists to be competitive in dealing with general hospitals, it is necessary to activate the linkages and related systems with special hospitals such as clinics in the same area, and to establish social linkages through academic and volunteer activities for local communities. It was pointed out that it should be improved.

For this reason, 23.6% of general patients visited the general hospital first, regardless of the severity of the disease, increasing the congestion of the general hospital and worsening the management of individual hospitals.

By combining these private hospitals into one through the Internet and membership cards, and sharing information and energy with each other, organic cooperation in areas where mutual exchanges are needed in a flexible and efficient distributed management method that can cope with centralized management methods such as general hospitals. By establishing relationships, professional hospitals can take a huge step toward the future through customer service and management improvement.

The purpose of the present invention is to integrate the individual hospitals that provide medical services for different medical subjects in different regions and implement differentiation strategy with other individual hospitals or general hospitals, thereby preempting the comparative advantage early, systematic and efficient integrated medical care. The introduction and operation of the network will improve the quality of medical services and enhance the image of customers, and reduce the budget and maximize the promotion effect through the integrated operation and management of private hospitals.

1 is a block diagram showing a system configuration for implementing a professional hospital integrated management method according to the present invention.

Figure 2 is a block diagram showing the detailed configuration of the operation management server shown in FIG.

Figure 3 is a block diagram conceptually showing a professional hospital integrated management method according to the present invention.

Figure 4 is a block diagram showing a comprehensive diagnosis screen in a professional hospital integrated management method according to the present invention.

5 is a block diagram illustrating a screen for selecting diagnosis services according to FIG. 4.

Figure 6 is a block diagram showing a credit card payment screen at the time of payment of the comprehensive diagnosis according to the present invention.

Figure 7 is a block diagram showing an online payment settlement screen when the payment of the comprehensive diagnosis according to the present invention.

8 is a flow chart showing the flow of a professional hospital integrated management method according to the present invention.

9 is a flow chart showing in detail the promotional step of FIG.

10 is a block diagram for explaining the effect of the present invention.

<Description of the symbols for the main parts of the drawings>

10: data communication network 12: user PC

14a, 14n: First hospital PC, nth hospital PC

16a, 16n: PC Partner 1, PC Partner n

18: operation management server 20: credit card server

22: bank network server 24: advertising company server

Features of the present invention for achieving the above object is a publicity step of performing external publicity; A medical database update step of storing the personal information and medical condition information of the new patient as a database when the new patient is treated at the affiliated hospital; A membership card issuing step of providing a membership card to the new patient; A customer management step of performing customer management by storing information of existing users and new users in a database form through a membership card; A management data input step of inputting information on a current management status of an affiliated hospital using the hospital computer and transmitting the information to the operation management server in real time and storing the information in a database form; The management status analysis step that proposes the current location and direction of the affiliated hospital in tax, accounting, law and management balance by performing analysis on the current management status based on the information on the current management status received by the operation management server. Wow; A medical information providing step of transmitting and providing the latest medical information to each affiliated hospital when the latest medical information is newly input; A medical coordinator training step for nurturing a medical coordinator through kindness education, makeup education, and coordination education for persons with medical literacy through online and offline; A medical coordinator dispatch step of dispatching a medical coordinator at a desired date and time when the medical computer is dispatched online or offline from the hospital computer; The operation management server is composed of an operation result reporting step of transmitting and reporting the operation management results operated by a predetermined period to the hospital computer.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing a system configuration for implementing a specialized hospital integrated management method according to the present invention, a data communication network 10 for transmitting and receiving text and graphic data based on the World Wide Web, and the data communication network A user PC 12 which is a user terminal for inputting or searching for predetermined information is provided.

In addition, the first to n-th hospital PC 14a (14n) for providing medical information and medical services requested by the user PC 12, and to provide the goods or services required by the user and the hospital For the first to n-th cooperative company server (16a) (16n), and the operation management server 18 for performing online operation and management function according to the professional hospital integrated management method according to the present invention.

And, the credit card server 20 for performing the authentication task when the user and the hospital pays with a credit card, and the bank network server 22 for performing the online authentication task when the user and the hospital pays with an online deposit; And an advertisement company server 24 for receiving advertisement data online from the operation management server 18 to perform an advertisement business.

Here, the operation management server 18 is a Web DB PC (18a) for displaying predetermined information on the Internet, as shown in Figure 2, the member DB stored in the database for the user, affiliated hospitals, suppliers and database PC (18b), personnel DB PC (18c) to be dispatched to the affiliated hospital to support medical care and coordination, analysis robot PC (18d) for outputting advice information by analyzing the management aspects of the affiliated hospitals, and It is configured to include an approval PC (18e) for supporting the approval of the membership card issued when the user generates a predetermined sales.

Specialized hospital integrated management method that requires the above-described system configuration not only connects online and offline using the membership card, but also the performance through the membership card is linked both online and offline.

That is, as shown in Figure 3, the general concept of the integrated hospital management method of the present invention is a membership card 30, the user 32, affiliated hospital 34, the operation management company 36, The partner company 38 is connected to each other online and offline.

At this time, the partner company is a company concluded cooperation to sell services or goods required by the specialized hospital integrated network, it can be supplied at a low cost through mass purchase, for example, medical supplies, printed matter production , Law firms that provide broadcasting, accounting, law, and tax administration services.

The membership card is not only issued to a customer who has ever used an affiliated hospital, but also provides or provides a predetermined benefit in the future use.

Specifically, for example, when a customer using A plastic surgery or B ophthalmology is used again, a predetermined cash back or discount rate is applied to preferential treatment, or a predetermined gift is provided to a customer using a predetermined number of times. As of the end of the year, sweepstakes can be held at a specific date or event. In addition, according to the user's performance records, for example, diamond, gold, silver cards are classified to provide differentiated services.

On the other hand, since specialized hospitals with different treatment subjects cooperate in an integrated network, it is possible to provide comprehensive diagnostic services that were previously unique areas of general hospitals. It may be carried out at the place designated by 36) or may be carried out alternately by the affiliated hospital. During the comprehensive diagnosis, the doctor in charge of the affiliated hospital should be transferred to the relevant general diagnosis place for treatment.

The comprehensive diagnosis service is implemented by the user 32 accessing the homepage of the operation management server 18 managed by the operation management company through the Internet and reserving the comprehensive diagnosis service to be serviced at the affiliated hospital 34.

As shown in FIG. 4, the comprehensive diagnosis service screen includes a name, a social security number, a contact number, a mobile phone, an e-mail address, a membership card number, and a comprehensive diagnosis if a person has a membership card. Enter each date and time you wish to receive.

In the case of a comprehensive diagnosis, payments can be made online because the payment costs are the same regardless of the result of medical examination.

The user can choose between credit card and online deposit. If the user clicks a convenient way to make a payment, the user goes to the next screen.

By the way, the comprehensive diagnostic service applied to the integrated hospital management method of the present invention does not need to select all the diagnostic items in a batch, in this case, press the 'selective diagnosis' button, 'cancel' when canceling the comprehensive diagnostic service Press the button.

Look at the screen when the selection diagnostic button is pressed.

FIG. 5 is a block diagram illustrating the selective diagnosis service screen of FIG. 4 as an example. The user selects a diagnosis item to be diagnosed by pressing a radio button provided on the left side.

That is, the body measurement items for measuring height, weight, waist size, chest circumference, blood pressure measurement for measuring abnormality of heart and kidney system, blood collection, urine collection items, ophthalmic items for diagnosing ophthalmic diseases, Consultation medical services for consultation with ultrasound diagnosis items, electrocardiogram items, hearing test items, respiratory test items, chest X-ray items, endoscopy items, gynecological examination items, and medical treatments that are difficult for the user to predict If the radio button of the item to be diagnosed is selected by pressing the item, the diagnosis cost provided at the bottom is automatically calculated and displayed.

If the user wants to receive the diagnostic service according to the selected diagnostic item, the user presses the OK button to proceed to the next step. Otherwise, the user presses the cancel button to cancel the selection of the diagnostic service.

On the other hand, the credit card payment screen for the above-described diagnostic service is the same as in FIG.

Referring to FIG. 6, a user selects or inputs a card type, a card number, a payment type, an installment period, and an expiration date in this order. In this case, when selecting the lump sum payment in the payment type, the installment period does not need to be entered.

On the other hand, if the user wants to pay by online payment, you will see the online payment settlement screen shown in FIG.

Referring to FIG. 7, the user selects a bank to be deposited and then specifies the name of the depositor since the depositor may be different from the user's name.

Meanwhile, the payment screen of the selective diagnosis service is also performed in the same manner as in FIGS. 6 and 7, and in the case of the selective diagnosis service, it is possible to provide a more local-friendly medical service by enabling a business trip.

The data flow of this diagnostic service is 1) user PC 12 → operation management server 18 at the time of reservation, and 2) user PC 12 → operation management server 18 → credit card server at the time of online payment. 20) or the bank network server 22, 3) when the diagnosis request to the operation management server 18 → the first to nth hospital PC (14a) (14n), 4) when the diagnosis result notification 1 to n th hospital PC 14a (14n) → the operation management server 18 → the user PC (12).

The present invention is not limited to a comprehensive diagnostic service, but can provide an integrated service that can establish a very diverse and organic cooperative relationship. The detailed flow will be described in detail as follows.

8 is a flow chart illustrating in detail the integrated hospital management method according to the present invention, after the integrated network construction step (S110) to build an integrated network to integrate the affiliated hospital, partners, and operation management company online, Perform a publicity step (S115) informing the general public in the form of an integrated hospital.

Subsequently, proceed with the patient medical check step (S120) to check whether the patient occurred using the affiliated hospital, and if there is a patient who received the medical care DB update step to update the medical record information and customer information according to the medical care (S125) ).

After entering the customer information based on the personal record entered by the patient at the time of medical treatment, and proceeding with the card issuing step (S130) of issuing a membership card having a serial card number, the employee in charge of the affiliated hospital uses the PC of the hospital. When uploading the customer information received to the operation management server 18 through the communication network, the member DBPC (18b) performs a customer management step (S135) to start the customer management work by storing in the customer database.

On the other hand, the affiliated hospital enters information on its current management status, that is, tax information, management information, including accounting information by inputting the management data input step (S140) delivered to the analysis robot PC (18d), this analysis, The robot PC 18d performs a management status analysis step S145 of analyzing the current management status through a built-in management analysis program and periodically delivering analysis and advice data to the corresponding hospital PC.

Here, the management state analysis step (S145) suggests the business plan setting and direction through the business analysis based on the confidentiality contract, analyzes the budget of the affiliated hospital for the project to be promoted, and proposes the project cost requirements plan. In addition, it guides management, taxation measures and tax refund method through taxation, related work and accounting, and provides information for acquiring the latest technology and knowledge through cooperation with foreign hospitals. You can proceed either at the network level or at the integrated network level.

In addition, the latest information of the medical system that is periodically generated, for example, the latest medical technology, the latest medical devices, medical news, affiliated hospitals, etc. by monitoring the latest information check step (S150) to check whether the occurrence occurred, and then, If there is medical information, perform the latest information providing step (S155) of transmitting the latest medical information to all affiliated hospital PC.

Here, the management method according to the hospital integrated network of the present invention requires an internet integrated solution, which is to be built on the basis of the central idea of the present invention, thereby securing possible customers by sharing information between affiliated hospitals Active marketing and, if there is a homepage of affiliated hospitals, promote mutual cooperation by displaying banner advertisements with each other, and organize the homepage of the operation management server and the individual homepages of affiliated hospitals into one.

The Internet integrated solution is composed of one main program and a plurality of subprograms, and data input from each affiliated hospital is received and transmitted in real time from the operation management server, and the hospital PC 14 and Since it is stored in the operation management server 18 dually, it is possible to prevent problems due to data errors through mutual comparison, and to establish a 128-bit level firewall to sufficiently prevent infiltration or hacking in the virtual space. .

In recent years, with the development of medical technology and the improvement of quality of life, hospitals have been introduced not only as simple medical institutions, but also as recreational concepts for spending time away from daily life due to diseases.

Therefore, it is very important that the interior of the hospital and the friendly mind of the hospital staff brings a stable mind and body to prompt treatment of the patient.

In the present invention, it is configured to nurture and supply professional manpower who have undergone online and offline education courses for medical knowledge and kind minds, and in the present specification, such professional manpower is referred to as 'medical coordinator'. do.

Subsequently, the medical coordinator training step (S160) of nurturing a medical coordinator is performed through a predetermined training time, and then a request confirmation step (S165) of checking whether or not the medical coordinator is requested from a member hospital is performed.

In particular, the medical coordinator is a person who has completed the kindergarten course, make-up course, coordination course, and practical course for each treatment subject, and promotes friendly service with the invitation of a renowned instructor and at the same time inspires morale and style image suitable for the subject of treatment. This course aims to improve the atmosphere and customer service through training for making, and to acquire medical knowledge as a professional coordinator suitable for medical treatment.

If the result value of the request confirmation step (S165) is true, that is, when there is a request from the medical coordinator from a predetermined affiliated hospital, the medical coordinator dispatch step (S170) of dispatching a medical coordinator suitable for a desired date and time is performed. .

If necessary, the medical coordinator dispatch step (S170) is not limited to the medical coordinator dispatch, the instructor may visit the member hospital to conduct medical coordination training for non-medical coordinator.

Finally, to perform the result reporting step (S175) to transmit and report the results of the operation and management of the operation management company by cycle to each affiliated hospital PC. Here, since affiliated hospitals pay a certain fee for the operation management of the operation management company as described above, it is necessary to secure transparency in the operation management, because it can lead to further improved cooperation from the affiliated hospitals. .

On the other hand, the publicity step (S115) has a more detailed step described as follows.

Referring to FIG. 9, when a printed matter is required in the affiliated hospital, the printed matter quantity input step of transmitting and inputting the quantity of printed matter to the approval PC 18e of the operation management server 18 using the hospital PC 14. Proceed to S1110.

These printed materials include brochures, newspaper advertisements, flyers, calendars, disease diseases descriptions, placards, various greeting cards, templates, DM, periodicals, etc., and can be purchased at low cost because they are purchased in an integrated quantity.

The sponsor invitation confirmation step (S1120) is performed to determine whether there is an advertisement sponsor (Sponsor) to be printed. If there is an advertisement sponsor, the sponsor advertisement printing step (S1130) is performed to print the sponsored advertisement.

At this time, the sponsor pays a predetermined fee online or offline through the credit card server 20 or the bank network server 22 and transmits the advertisement design data to the web DB PC 18a, which is according to the present invention. It should be published in printed materials needed by the hospital integrated network, thereby reducing the production cost of printed materials. There are a lot of sponsors available. For example, there may be insurance companies, automobile companies, department stores, pharmaceutical companies, cosmetics companies, clothing companies.

Subsequently, newsletters from affiliated hospitals, meetings within affiliated hospitals, voices and other useful information within the hospital network were edited and published in online or offline newsletters to create a periodical to promote friendship between affiliated hospitals and general public or affiliated hospitals. After the periodical production step of distribution (S1140) proceeds, and then the public advertising step (S1150) for advertising the hospital integrated network externally or periodically. At this time, the external advertising includes advertisements using mass media such as TV and radio for the purpose of introducing new hospitals, new business, image management, affiliated hospitals, CF production, LED advertising on billboards, advertising using public transportation such as buses, Optionally, phone book advertisements, magazine advertisements, or event sponsorship advertisements may be selected. These advertising activities are carried out through the establishment of monthly and yearly business plans through the consent and cooperation of each member hospital. The periodical is to be carried out in the form of newsletters that introduce topics, treatment guidance, customer information, etc. of each affiliated hospital.

Specialized hospital integrated management method according to the present invention may handle all medical subjects, on the contrary, public relations, the latest medical information, management analysis, medical coordination is most needed, and the value-added ophthalmology, dentistry, dermatology, obstetrics and gynecology, It may be operated as a separate integrated network for plastic surgery, neuropsychiatry, otolaryngology and urology.

In the case of a separate integrated network with a relatively high added value, continuous improvement of image-making will be realized through unification of public relations, management planning, customer information, and employee education.

The advantages of the first to nth hospitals according to the integrated hospital management of the present invention will be described with reference to FIG. 10 as follows.

First, as private hospitals with different specialized areas increase mutual cooperation through an integrated network, there is an advantage that the budget can be reduced by reducing various costs.

Second, by providing integrated medical services, there is a merit that the image of customers is increased positively compared to a single hospital.

Third, there is an advantage that can share the latest medical information, the patient patient information, the information necessary for management.

Fourth, there is an advantage that can provide high-quality medical services in real time through a more advanced system configuration.

Fifth, there is an advantage that can provide high quality services, including the training and dispatch of medical coordinator.

Sixth, there is an advantage that can stabilize management through real-time management analysis and advice.

Seventh, there is an advantage that can be expected to attract more patients by maximizing the cohesive publicity effect through the integrated network.

Eighth, not only can we compete with general hospitals by improving mutual exchange, solidarity and customer service through integrated network, but also have the ability to overtake general hospitals when the promotion effect and organic cooperation are normalized for a certain time. There is an advantage that can be equipped.

Ninth, there is an advantage that can be transformed into a customer-oriented hospital by providing customer-oriented services, such as on-site medical care and medical coordinator.

Claims (10)

Providing a data communication network, a user computer, a plurality of hospital computers, a plurality of partner computers, an operation management server, a credit card server, a bank network server, and an advertising agency server; A publicity step of transmitting advertisement data to the advertising agency server in order to perform external publicity online or offline; When a new patient receives medical treatment in the affiliated hospital, the medical database update step of storing the personal information and medical condition information of the new patient as a database; A membership card issuing step of issuing a membership card to the new patient; Customer management step of performing customer management by storing the information of existing and new users in the form of a database through the membership card, A management data input step of inputting information on the current management status of the affiliated hospital using the hospital computer and transmitting the information to the operation management server in real time to store it in a database form; The management status analysis step that proposes the current location and direction of the affiliated hospital in tax, accounting, law and management balance by performing analysis on the current management status based on the information on the current management status received by the operation management server. Wow, When the latest medical information is newly entered, the medical information providing step of transmitting and providing the latest medical information to each affiliated hospital, Nursing coordinator training stage for nurturing medical coordinator through kindness education, makeup education and coordination education for those who have medical literacy through online and offline, A medical coordinator dispatch step of dispatching a medical coordinator at a desired date and time when the hospital computer is requested to dispatch the medical coordinator online or offline; The operation management server includes a specialized hospital integrated management method comprising the operation result reporting step of transmitting and reporting the operation management results operated by a predetermined cycle to the hospital computer. The method of claim 1, The publicity step is a professional hospital integrated management method, characterized in that further comprising the order to transfer to the partner PC according to the type and number of prints requested from the hospital computer to the operation management server. The method of claim 1, The operation management server includes a Web DB computer displaying predetermined medical information on the Internet, a member DB computer updated and stored in real time for each user, affiliated hospital, and partner company, the personal information of the medical coordinator, and the current dispatch status. Is a real-time updated and stored personnel DB computer, an analysis robot computer that receives the management information of the affiliated hospitals and performs simulation in terms of tax, accounting, law, and balance of management and outputs advice information about the future, and the membership card. Specialized hospital integrated management method comprising the approval computer for monitoring and updating the use status of offline or online, and approving benefits for the customer. The method of claim 1, When a user requests a comprehensive medical treatment through the user computer to the operation management server, a specific affiliated hospital is designated to provide a comprehensive medical service, and when the user requests a selective medical treatment, the selected affiliated hospital provides a selective medical service. And, this is a specialized hospital integrated management method, characterized in that further comprising the reservation and payment is made online. The method of claim 4, wherein The selective care service is a specialized hospital integrated management method, characterized in that the business trip is available only for a specific time period. The method of claim 1, Specialized hospital integrated care method further comprising reducing the manufacturing cost of the printed matter by placing an advertisement on the printed material to be used in the affiliated hospital. The method of claim 1, Specialized hospital integrated medical care method further comprising publishing a newsletter that can be viewed on-line and online from the affiliated hospital news periodically transmitted from the affiliated hospital computer to the operation management server. The method of claim 1, The medical coordinator dispatch step is not limited to the medical coordinator dispatch, and further comprising dispatching an instructor who performs kindness education, makeup education, and coordination education to the employees of the affiliated hospital. . The method of claim 1, The promotional step includes a professional hospital integrated management, including CF of broadcast media, outdoor LED advertising, outdoor signage advertising, advertising using public transportation, phone book advertising, Internet advertising, magazine advertising, event sponsorship advertising Way. The method of claim 1, The membership card is a professional hospital integrated management method characterized in that it provides a predetermined cash back, a predetermined gift, a predetermined discount in proportion to the amount used by the user in online and offline.