KR20010000903A - method for linkage of webvoice chatting and ARS-voice chatting - Google Patents

method for linkage of webvoice chatting and ARS-voice chatting Download PDF

Info

Publication number
KR20010000903A
KR20010000903A KR1020000063275A KR20000063275A KR20010000903A KR 20010000903 A KR20010000903 A KR 20010000903A KR 1020000063275 A KR1020000063275 A KR 1020000063275A KR 20000063275 A KR20000063275 A KR 20000063275A KR 20010000903 A KR20010000903 A KR 20010000903A
Authority
KR
South Korea
Prior art keywords
voice
web
ars
user
chatting
Prior art date
Application number
KR1020000063275A
Other languages
Korean (ko)
Other versions
KR100378226B1 (en
Inventor
이응구
Original Assignee
이응구
정홍석
주식회사 로네정보
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 이응구, 정홍석, 주식회사 로네정보 filed Critical 이응구
Priority to KR10-2000-0063275A priority Critical patent/KR100378226B1/en
Publication of KR20010000903A publication Critical patent/KR20010000903A/en
Application granted granted Critical
Publication of KR100378226B1 publication Critical patent/KR100378226B1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/565—Conversion or adaptation of application format or content
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

PURPOSE: A method for linking web voice chatting and auto response system(ARS) voice chatting, is provided to chat users connected to a web voice chatting site through a personal computer and users connected to an ARS voice chatting through a telephone set by voice format of a voice compression converter. CONSTITUTION: A user of a personal computer(PC,5) equipping a microphone and a speaker downloads a voice chatting application program through the web(4), and installs the program in the PC(5). Chatting environment is set up by registering personal information such as a web ID, web password, auto response system(ARS) ID, ARS password, name and gender on the web(4). If the user connects to the ARS(2) through a telephone set(1) with the registered ARS ID and ARS password, an analog signal of the user voice through the telephone set(1) is converted to a digital signal by a dialogical board. A dialogical adaptive differential pulse code modulation(ADPCM) voice file from the ARS(2) by a converter(3) is converted to a windows PCM(WAV) and delivered to the user connecting to the web(4). The chatting application program is executed by using the web ID and the web password registered by the user. If the user connects a chatting page, the WAV voice file which is the voice of the user connecting to the web(4) is converted to the dialogical ADPCM by the converter(3) and delivered to the user connected to the ARS(2).

Description

웹 음성채팅과 ＡＲＳ 음성채팅의 연동방법{method for linkage of webvoice chatting and ARS-voice chatting}Method for linkage of webvoice chatting and ARS-voice chatting}

본 발명은 월드와이드웹(world wide web)과 ARS(audio response system)의 음성채팅(voice chatting) 연동방법에 관한 것으로, 웹 음성채팅과 ARS채팅을 연동시켜, 개인컴퓨터를 통해 웹 음성채팅 사이트에 접속한 사용자와 전화를 이용하여 ARS 음성채팅에 연결된 사용자들과 음성채팅이 가능하도록 하는 것이다.The present invention relates to a voice chatting interworking method of the world wide web and an audio response system (ARS). The present invention relates to a web voice chatting site through a personal computer by integrating web voice chatting and ARS chat. It is to enable voice chat with users connected to ARS voice chat by using connected user and telephone.

일반적으로 음성채팅은 복수의 사용자들이 동시에 접속되어 원하는 특정 회원들을 선택하여 음성으로 대화하는 것으로서, 개인컴퓨터를 통해 웹에 접속하여 같은 시간에 인터넷에 접속해 있는 사용자와 음성으로 대화하는 웹에서의 음성채팅과, 전화기를 사용하여 ARS서비스 호스트에 접속하여 같은 시간에 접속한 사용자들과 대화하는 ARS에서의 채팅이 있다.In general, voice chat is a method in which a plurality of users are simultaneously connected to select specific members to talk by voice. Voice chat is a voice on the web where a user connects to the web through a personal computer and talks with a user who is connected to the internet at the same time. There is a chat in ARS, which uses a telephone to connect to an ARS service host and talk to users connected at the same time.

여기에서, 대화는 멧시지 저장소 역할을 하는 통상의 채트사이트를 매개로 해서 인터넷 상의 각기 다른 사이트에서 채팅에 참가하고 있는 사용자간에 서로 대화하는 것을 말한다.Here, the conversation refers to the conversation between users participating in the chat at different sites on the Internet via a normal chat site serving as a message store.

통상 인터넷 채팅 사이트들은 IRC(internet relay chat)라고 부르는 프로토콜을 사용하여 채팅을 구현하는 것으로, 이러한 방법은 개인컴퓨터를 사용해서만 가능하므로 컴퓨터를 사용하지 못하는 사람은 웹 음성채팅을 할 수 없게 된다.Internet chat sites typically implement a chat using a protocol called IRC (internet relay chat). Since this method is only possible using a personal computer, a person who cannot use the computer cannot perform web voice chat.

또한, ARS에서의 채팅은 음성보드(dialogic board), 디지털 대화형 보드(digital conference board)를 사용하며, 여러 전화 사용자가 ARS서비스 호스트와 연결된 상태에서 채팅코너에 참가한 사용자들끼리 연결하여 대화가 가능하도록 하는 방식으로, 16회선 음성보드의 경우에는 자체 통로(routing)가 있어 디지털 대화형보드(DCB) 없이 채팅 구현이 가능하며, 이러한 방법은 전화기로 ARS서비스와 접속해야만 채팅이 가능하다.In addition, the chat in ARS uses a voice board (dialogic board), a digital conference board (digital conference board), and can be connected to the users who participated in the chat corner with multiple phone users connected to the ARS service host In this way, the 16-line voice board has its own routing (routing) is possible to implement a chat without a digital interactive board (DCB), this method can be chat only when the phone is connected to the ARS service.

한편, 상기 ARS 음성채팅은 호스트에서 걸려오는 전화를 받아 음성압축장비에 맞게 규격화된 포맷(format)으로 음성변환을 한다. 즉, 전화기를 통한 사용자의 음성인 아나로그 신호를 ARS 호스트에 탑제되어 있는 음성보드(dialogic board)에 의해 디지털신호로 변환한다. 또한, 웹 음성채팅은 개인컴퓨터 사용자가 등록된 웹ID와 웹 비밀번호를 이용해 채팅용 응용프로그램을 실행한 후 채팅코너에 접속한다.On the other hand, the ARS voice chat receives a call from the host and converts the voice into a format standardized for a voice compression device. That is, the analog signal, which is the voice of the user through the telephone, is converted into a digital signal by a voice board mounted on the ARS host. In addition, the web voice chat is connected to the chat corner after the personal computer user runs the chat application using the registered web ID and web password.

따라서, 종래에는 ARS 음성채팅 접속자와 웹 음성채팅 접속자가 대화를 나누려할 때 음성 포맷이 서로 다르기 때문에 상대로부터 들려오는 음성이 깨지거나 변형되어 실제로 음성채팅이 불가능한 문제점이 있었다.Therefore, in the related art, when the ARS voice chat accessor and the web voice chat accessor attempt to talk, the voice format is different from each other, so that the voice heard from the other party is broken or deformed, and thus voice chat is impossible.

본 발명은 전술한 문제점을 해결하기 위하여 창안된 것으로서, 각 시스템 규격에 맞는 음성 포맷으로 변환해 주는 음성압축변환 컨버터가 ARS장비와 웹호스트 사이에 연동 가능하게 장치되어 ARS 장비와 웹의 서로 다른 수단을 이용해 서로 다른 시스템에 접속한 사용자가 함께 음성채팅을 할 수 있도록 하는 웹(web) 음성채팅과 ARS 음성채팅과의 연동방법을 제공하는 데 그 목적이 있다.The present invention was devised to solve the above-mentioned problems, and a voice compression converter that converts a voice format conforming to each system standard is interoperable between an ARS device and a web host so that different means of the ARS device and the web are provided. The purpose of the present invention is to provide an interworking method between web voice chat and ARS voice chat, which enables users connected to different systems to voice chat together.

도 1 은 본 발명 웹 음성채팅과 ARS 음성채팅의 연동방법을 설명하는 시스템 구성도1 is a system configuration diagram illustrating the interworking method of the present invention web voice chat and ARS voice chat

도 2는 본 발명 웹 시스템의 구성과 작동을 설명하는 블록도2 is a block diagram illustrating the configuration and operation of the present invention web system.

도 3은 본 발명 ARS 시스템의 구성과 작동을 설명하는 블록도Figure 3 is a block diagram illustrating the configuration and operation of the present invention ARS system

본 발명은 전화기를 통해 접속하는 ARS와 개인컴퓨터를 통해 접속하는 웹(web) 사이에 컨버터(converter)가 각 시스템에 접속한 사용자들의 음성을 각 시스템 규격에 맞는 음성 포맷(format)으로 변환 후 전달하도록 되는 것을 그 기술적 특징으로 한다.The present invention converts the voices of users connected to each system by a converter between the ARS connected through a telephone and the web connected through a personal computer into a voice format suitable for each system standard. Its technical features are to be done.

본 발명의 실시예는 도 1 내지 도 3에 도시되는 바와 같이, 마이크와 스피커 장비가 설치된 개인컴퓨터(5)의 사용자가 웹(4)을 접속하여 음성채팅 응용프로그램을 다운(down) 받아서 개인컴퓨터(5)에 설치(install)한 후, 웹(4)에 웹ID, 웹비밀번호, ARS ID, ARS비밀번호, 이름, 성별 등 개인 신상정보를 등록하여 채팅환경을 설정하도록 하고, 상기 채팅환경이 설정된 사용자가 상기 등록된 ARS ID와 ARS비밀번호로 전화기(1)를 이용해 ARS(2)에 접속하면 전화기(1)를 통한 사용자의 음성인 아날로그 신호를 음성보드(dialogic board)에 의해 디지털신호로 변환하고, 컨버터(3)에 의해 ARS(2)에서 들려오는 VOX(dialogic ADPCM) 음성 파일을 WAV(windows PCM)로 변환해서 웹(4)에 접속한 사용자에게 전달하며, 개인컴퓨터(5) 사용자가 등록된 웹ID와 웹 비밀번호를 이용해 채팅응용프로그램을 실행한 후 채팅코너에 접속하면 웹(4)에 접속한 사용자의 음성인 WAV(windows PCM) 음성파일을 컨버터(3)에 의해 VOX(dialogic ADPCM)로 변환시켜 ARS(2)에 접속한 사용자에게 전달하도록 하는 것이다.1 to 3, a user of a personal computer 5 having a microphone and speaker equipment installed therein connects the web 4 to download a voice chat application and downloads the personal computer. (5) after the installation (install), Web (4) to register the personal information such as Web ID, Web password, ARS ID, ARS password, name, gender to set the chat environment, the chat environment is set When the user connects to the ARS 2 using the telephone 1 with the registered ARS ID and ARS password, the analog signal, which is the voice of the user through the telephone 1, is converted into a digital signal by a voice board. Converts the VOX (dialogic ADPCM) voice file from the ARS (2) to the WAV (windows PCM) by the converter 3 and delivers it to the user connected to the web 4, and the user of the personal computer 5 registers. Chat application using your registered web ID and web password After connecting to the chat corner, the WAV (windows PCM) voice file, which is the voice of the user connected to the web (4), is converted to VOX (dialogic ADPCM) by the converter 3 and delivered to the user connected to the ARS (2). To do that.

이때, ARS ID와 ARS비밀번호는 전화로 입력 가능한 0에서 9까지의 숫자로 구성된 8자리와 4자리로 정하는 것이 바람직하다.At this time, the ARS ID and ARS password is preferably set to eight and four digits consisting of a number from 0 to 9 that can be input by telephone.

이러한 본 발명은 사용자가 등록된 ARS ID와 ARS비밀번호로 전화기를 이용해 ARS(2)에 접속하면 전화기(1)를 통한 사용자의 음성인 아날로그 신호를 음성보드(dialogic board)에 의해 디지털신호로 변환되고, 컨버터(3)에 의해 ARS(2)에서 들려오는 VOX(dialogic ADPCM) 음성 파일이 WAV(windows PCM)로 변환되어 웹(4)에 접속한 사용자에게 전달된다. 또한, 개인컴퓨터(5) 사용자가 등록된 웹ID와 웹 비밀번호를 이용해 채팅응용프로그램을 실행한 후 채팅코너에 접속하면 웹(4)에 접속한 사용자의 음성인 WAV(windows PCM) 음성파일이 컨버터(3)에 의해 VOX(dialogic ADPCM)로 변환되어 ARS(2)에 접속한 사용자에게 전달되게 된다. 즉, 음성압축변환 컨버터(3)가 각 시스템 규격에 맞는 음성 포맷으로 변환해 주어 상대로부터 들려오는 음성이 깨지거나 변형되지 않도록 하므로 서로 다른 수단을 이용해 서로 다른 시스템에 접속한 사용자가 함께 대화하는 것이 가능하게 된다.In the present invention, when the user accesses the ARS 2 using the telephone with the registered ARS ID and ARS password, the analog signal, which is the voice of the user through the telephone 1, is converted into a digital signal by a voice board. The VOX (dialogic ADPCM) voice file heard from the ARS 2 is converted into a WAV (windows PCM) by the converter 3 and delivered to the user who has access to the web 4. In addition, when the user of the personal computer 5 executes the chat application program using the registered web ID and web password and accesses the chat corner, the WAV (windows PCM) voice file, which is the voice of the user connected to the web (4), is converted. (3) is converted into VOX (dialogic ADPCM) is delivered to the user connected to the ARS (2). That is, the voice compression converter 3 converts the voice format to the system format so that the voice from the other party is not broken or deformed, so that users who connect to different systems using different means communicate with each other. It becomes possible.

여기에서, 웹(4)의 주요 기능은 고객 지원 서비스센터 기능과 음성채팅 상황 즉, 사용자 상태 유지와 개인사서함 정보 관리를 한다.Here, the main functions of the web 4 are customer support service center functions and voice chat situations, that is, user state maintenance and personal mailbox information management.

이상에서 살펴본 바와 같이 본 발명 개인컴퓨터를 통해 웹(web) 음성채팅에 참여한 사용자와 전화기를 이용하여 ARS 음성채팅에 참여하는 사용자가 음성압축변환 컨버터의 각 시스템 규격에 맞는 음성 포맷으로의 변환에 의해 서로 다른 수단을 이용해 서로 다른 시스템에 접속한 사용자가 함께 음성채팅을 할 수 있도록 한다.As described above, the user who participated in the web voice chat through the personal computer of the present invention and the user who participated in the ARS voice chat by using the telephone are converted into a voice format that conforms to each system standard of the voice compression converter. It allows users who connect to different systems using different means to chat together.

Claims (1)

사용자가 웹(web)을 접속하여 채팅 응용프로그램을 다운(down) 받아서 개인컴퓨터에 설치(install)한 후, 웹에 웹ID, 웹비밀번호, ARS ID, ARS비밀번호 및 개인 신상정보를 등록하여 채팅환경을 설정하고, 상기 채팅환경이 설정된 사용자가 상기 등록된 ARS ID와 ARS 비밀번호로 전화기를 이용해 ARS에 접속하면 전화기를 통한 사용자의 음성인 아나로그 신호를 음성보드(dialogic board)에 의해 디지털신호로 변환하고, 컨버터에 의해 ARS에서 들려오는 VOX(dialogic ADPCM) 음성 파일을 WAV(windows PCM)로 변환해서 웹 채팅에 접속한 사용자에게 전달하며, 개인컴퓨터 사용자가 등록된 웹ID와 웹 비밀번호를 이용해 채팅응용프로그램을 실행한 후 채팅코너에 접속하면 웹에 접속한 사용자의 음성인 WAV(windows PCM) 음성파일을 상기 컨버터에 의해 VOX(dialogic ADPCM)로 변환시켜 ARS 채팅에 접속한 사용자에게 전달하도록 하는 것을 특징으로 하는 웹(web) 음성채팅과 ARS 음성채팅과의 연동방법.The user connects to the web and downloads a chat application and installs it on a personal computer, and then registers a web ID, web password, ARS ID, ARS password, and personal information on the web to chat environment. If the user is set to the chat environment is connected to the ARS using the phone with the registered ARS ID and ARS password, the analog signal, which is the voice of the user through the phone, is converted into a digital signal by a voice board. And converts VOX (dialogic ADPCM) voice file from ARS by WAC (windows PCM) to the user who connected to web chat, and personal computer user uses chat application using registered web ID and web password. After running the program and connecting to the chat corner, the WAV (windows PCM) voice file, which is the voice of the user connected to the web, is converted to VOX (dialogic ADPCM) by the converter and used for ARS chat. Web characterized in that the user belongs to convey (web) method works with ARS voice chat and voice chat.
KR10-2000-0063275A 2000-10-26 2000-10-26 method for linkage of webvoice chatting and ARS-voice chatting KR100378226B1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR10-2000-0063275A KR100378226B1 (en) 2000-10-26 2000-10-26 method for linkage of webvoice chatting and ARS-voice chatting

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR10-2000-0063275A KR100378226B1 (en) 2000-10-26 2000-10-26 method for linkage of webvoice chatting and ARS-voice chatting

Publications (2)

Publication Number Publication Date
KR20010000903A true KR20010000903A (en) 2001-01-05
KR100378226B1 KR100378226B1 (en) 2003-03-29

Family

ID=19695632

Family Applications (1)

Application Number Title Priority Date Filing Date
KR10-2000-0063275A KR100378226B1 (en) 2000-10-26 2000-10-26 method for linkage of webvoice chatting and ARS-voice chatting

Country Status (1)

Country Link
KR (1) KR100378226B1 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20030015696A (en) * 2001-08-17 2003-02-25 (주)뉴타입테크놀러지 Method to provide chatting service using an Automatic Response System linked with a chatting server

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20030015696A (en) * 2001-08-17 2003-02-25 (주)뉴타입테크놀러지 Method to provide chatting service using an Automatic Response System linked with a chatting server

Also Published As

Publication number Publication date
KR100378226B1 (en) 2003-03-29

Similar Documents

Publication Publication Date Title
DE69836210D1 (en) CALLLESS CALL PROCESSING
CN101213819A (en) Announcing presence information during telephone call ringback
HUP9902051A2 (en) Selective call and voice transmitting system, method for establishing a call and for voice transmission
US8364490B2 (en) Voice browser with integrated TCAP and ISUP interfaces
KR20000005679A (en) Method and Apparatus for transmitting data to a pager in a communications system
Chou et al. Computer telephony integration and its applications
WO2003034692A3 (en) Telephonic addressing for establishing simultaneous voice and computer network connections
EP1889257B1 (en) A method and system for recording an electronic communication and extracting constituent audio data therefrom
DE69830396D1 (en) CONNECTION OF A COMPUTER TO A TELEPHONE-DISTRIBUTION SYSTEM
KR20020028501A (en) Method for conversion between sound data and text data in network and apparatus thereof
US20050025127A1 (en) Method and apparatus for communication web services
US6556676B1 (en) Adapter card implementing a time-shared digital signal processor
KR100378226B1 (en) method for linkage of webvoice chatting and ARS-voice chatting
Cisco Implementing ICM VRU Scripts
US6640210B1 (en) Customer service operation using wav files
JP3276404B2 (en) Terminal data input / output method and device
US7356129B1 (en) Apparatus for locating a station initiating transmission of an emergency message in a network having multiple transmission sources
JP3609593B2 (en) Contract work support system, contract work support method
NO994203D0 (en) Telephony via the Internet
US7257211B2 (en) Method and apparatus for controlling and/or monitoring a MULAP line
KR20020028438A (en) Method for chatting service with integrated voice and character data and computer-readable medium thereof
KR20020036009A (en) Method for transmitting and receiving sound data through network and computer-readable medium thereof
US20010055381A1 (en) Device for connecting a data processing device to a telecommunications system
JP2004343798A (en) Contract job support system and method
JP2002223323A (en) Voice processor

Legal Events

Date Code Title Description
A201 Request for examination
E701 Decision to grant or registration of patent right
N231 Notification of change of applicant
GRNT Written decision to grant
LAPS Lapse due to unpaid annual fee