KR20000074196A - Apparatus for a bill reference of a switching system - Google Patents

Abstract

PURPOSE: An apparatus for inquiring charges of a switching system is provided to transmit character information relating to charging information to a terminal when a customer requests a charging information inquiring service and to transmit voice information relating to the charging information to the terminal, so that the customer can easily inquire charging information. CONSTITUTION: A customer terminal requests charging information to an exchange, and supplies the charging information to a customer with characters or voices. A customer managing terminal inputs the charging information. A customer managing server manages the inputted charging information. If an exchange requests the charging information, the customer managing server transmits character information relating to the charging information to the customer terminal. The customer managing server controls a voice mail box to transmit voice information relating to the charging information to the customer terminal through the exchange.

Description

Charge inquiry device of exchange system {APPARATUS FOR A BILL REFERENCE OF A SWITCHING SYSTEM}

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a fee inquiry device of an exchange system, and more particularly, to a fee inquiry device that allows a customer to easily inquire a fee added to him.

In the hotel's property management system (PMS) according to the prior art, a customer needs to make a phone call to the desk to check the service fee and room rate before checking out. I have no choice but to walk. Or you can check the service fee and room rate at the desk when you check out.

Therefore, when the customer does not like to call the desk or the desk is busy, the customer feels uncomfortable about inquiring the service usage fee and the room stay fee. In other words, in order to increase the service level of the hotel, it is necessary for the customer to make a phone call to a place other than the desk to easily use the inquiry service such as service fee and room stay fee.

The present invention has been made in order to improve the above-mentioned shortcomings, in the exchange system, when a customer requests a fee information inquiry service through a terminal in his or her room, the terminal transmits text information based on the fee information to the terminal to display the fee. Make the information displayed. It is also an object of the present invention to provide a charge inquiry device of an exchange system that allows a customer to easily check charge information by transmitting voice information according to the charge information to the terminal so that the customer can listen.

The present invention for achieving the above object is a charge inquiry device of the exchange system having a voice mail system (VMS) and the exchange: A text and voice requesting the charge information to the exchange and provided from the exchange A customer terminal providing charge information according to the information to the customer in text and voice; A customer management terminal for inputting fee information for a customer; And manages the charge information input from the customer management terminal and transmits the text information according to the requested charge information to the customer terminal through the exchange and controls the voice mailbox unit when there is a charge information request from the exchange. The mailbox unit includes a customer management server for transmitting voice information according to the requested fee information to the customer terminal through the exchange.

1 is a block diagram showing an embodiment of a fare inquiry device of an exchange system according to the present invention;

FIG. 2 is a flow chart showing step by step an embodiment of a charge inquiry that can be performed in the charge inquiry device of the exchange system shown in FIG.

<Description of the symbols for the main parts of the drawings>

2: voice mailbox unit 4: private exchange

6: customer terminal 8: customer management terminal

10: customer management server 12: input and output unit

Hereinafter, the embodiment of the present invention will be described in detail with reference to the following drawings.

1 is a block diagram showing an embodiment of a fare inquiry device of an exchange system according to the present invention, which includes a voice mail box 2, a private exchange 4, a customer terminal 6, a customer management terminal 8, and customer management. It consists of the server 10 and the input-output part 12.

In the same figure, at the time of check-in of a customer, the guide of the desk inputs information about the customer into the customer management server 10 through the customer management terminal 8. Therefore, the customer management server 10 manages the information about this customer until the customer checks out.

The customer management server 10 calculates and manages the room rate according to the customer's stay date, the customer's service usage fee, and the telephone usage fee according to the room number.

In the case of the service usage fee, the hotel staff operates the customer terminal 6 at the time of cleaning the room or at other times, and provides the service usage information to the customer management server 10 through the private exchange 4 and the input / output unit 12. Therefore, the customer management server 10 calculates and updates a fee from the provided service usage information. At this time, the customer terminal 6 and the private exchange 4 perform BRI (Basic Rate Interface) matching.

In the case of a stay fee, the customer management server 10 updates the information based on the time of the private exchange 4.

In the case of the telephone usage fee, the customer management server 10 receives the charging information provided from the private exchange 4 through the input / output unit 12 and updates the fee information with the termination of the call.

FIG. 2 is a flowchart illustrating, in stages, an embodiment of a charge inquiry that may be performed in the charge inquiry device of the exchange system shown in FIG. 1.

First, when a customer wants to check his / her rate in a guest room, the user lifts the handset of the customer terminal 6 and hooks it off (step 20).

The telephone is operated to dial the designated function code to the private exchange 4 (step 22).

The customer management server 10 receives the function code from the private exchange 4 through the input / output unit 12 and controls the voice mailbox unit 2 according to the customer's fee inquiry service request so that the voice mailbox unit 2 is private. A voice inquiry service procedure is provided to the customer terminal 6 via the exchange 4 by voice (step 24).

The customer operates the customer terminal 6 according to the service procedure guide and provides the output type selection information of the fee information to the customer management server 10 through the private exchange 4 and the input / output unit 12 (step 26).

The customer management server 10 determines the output type according to the output type selection information of the fee information (step 28).

If the output form is a character, the customer management server 10 provides the character information according to the fee information to the private exchange 4 via the input / output unit 12 (step 30).

The private exchange 4 transmits the character information provided from the input / output unit 12 to the customer terminal 6 (step 32).

The customer terminal 6 displays the fee information in text on the LCD screen according to the text information received from the private exchange 4 so that the customer can view it (step 34).

If the output type is voice, the customer management server 10 requests the private exchange 4 to provide a voice channel between the customer terminal 6 and the voice mailbox unit 2 via the input / output unit 12 and the voice mailbox unit. (2) is controlled (step 36).

The voice mailbox unit 2 transmits voice information according to the charge information to the customer terminal 6 through the voice channel provided by the private exchange 4 so that the customer can listen to the charge information by voice (step 38).

As described above, according to the present invention, in the exchange system, the customer uses the customer terminal 6 in his / her cabin to inquire the charge information to the customer management server 10 through the private exchange 4 and the input / output unit 12. When the service request is made, the customer management server 10 transmits the character information according to the charge information to the customer terminal 6 through the input / output unit 12 and the private exchange 4, and the charge information is displayed on the display unit of the customer terminal 6. To be displayed. In addition, the customer management server 10 controls the voice mailbox unit 2 so that the voice mailbox unit 2 transmits voice information according to the charge information to the customer terminal 6 through the private exchange 4 to listen to the customer. To be. Therefore, the customer can feel free to inquire about the service fee and room stay fee without having to call the desk.

Claims (2)

In the rate inquiry device of the exchange system having a voice mailbox and an exchange: A client terminal requesting the fare information to the exchange and providing fare information according to text and voice information provided from the exchange to the customer in text and voice; A customer management terminal for inputting fee information for a customer; And Manage the charge information input from the customer management terminal, and if there is a request for charge information from the exchange, the text information according to the requested charge information is transmitted to the customer terminal through the exchange and the voice mailbox is controlled to control the voice mailbox. And a customer management server for additionally transmitting voice information according to the requested fee information to the customer terminal through the exchange. The method of claim 1, wherein the customer management server selectively transmits text and voice information according to the requested fee information to the customer terminal through the exchange when the customer terminal selectively requests the fee information. Charge inquiry device of the exchange system.