KR20000037077A - Device & Procedure for information exchange among internet user by means of Q&A - Google Patents

Abstract

PURPOSE: An information exchange method and system is provided to supply an internet Q&A site for sharing and exchange information among the members by using a question group and an answer group. CONSTITUTION: An information exchange method comprises steps of a question user accessing a service company over the internet, the question user uploading a question with contents, an answer type, and an answer closing date, storing the question at a database server of a site service company, an answer user certifying the question, sending a text, a file or an e-mail as an answer to the Q&A site, storing the answer information at the database server, and notifying the answer at a bulletin board or sending the answer to the corresponding question user. The Q&A site service company levies a Q&A usage fee by using an IC cash or a credit card payment system, and pays the answer user according to an effectiveness, a timeliness and so on.

Description

Method and apparatus for exchange of information between Internet users through Q & A {Device & Procedure for information exchange among internet user by means of Q & A}

An object of the present invention is to enable an Internet user to obtain all the questions he / she has on the Internet with the help of other users. Existing Internet users can freely move their information from various sites with the help of search sites. However, if you want to know more details in addition to the information provided by each site, there is a difficulty. This is limited to satisfy all the user's information needs with limited manpower and information from the company that operates each site. In this process, Internet users search many sites and finish searching for information without obtaining information that they want to know in detail.

The present invention starts from the assumption that another person knows the question of a person participating on the Internet, and that the question can be solved by the meeting of both. The Internet has the characteristics of a place where everyone meets, and it is expected that others will know the specific questions that one individual does not know. Therefore, if all members are connected to Question and Answer groups to help intermediaries facilitate information exchange, members can get specific information not obtained from existing search sites. You'll also get answers to your questions without having to spend time searching through different sites to find the specific information you need. That is, 1: 1 personalized service can be realized.

The basic operation of the Q & A site is as follows. If a user (A) has a question about something, write a question on the homepage of the service provider who runs the Q & A site. At this time, when the other user (B) knows an appropriate answer to this matter, answer it. The Q & A site operator connects the two, receives the information usage fee from the interrogator A, and performs a relay role of paying the information provision fee to the respondent B.

Respondents may post in text form to provide specific responses to questions from the questioner, or may provide filed information such as video or voice for professional content.

The Q & A site operator ranks and considers the difficulty level of the question, the level of information in the response, and the amount of information, and assigns an appropriate price for providing the information. In order to reduce the inconvenience of information users, which can occur when the number of answers to questions is too high, the Q & A site administrator recognizes that only three or five first arrival responses are valid. do. This will be announced to both the questioner and the respondent in advance.

The interrogator may ask questions such as the following and may also seek such questions from other members; I have to go to "Mont Blanc" in Sinsa-dong. ; My child is in the third grade of elementary school and would like to hear from parents who have had experience of studying English abroad; I would like to know the schedule for SES next week. ; The solution to this math problem is a bit difficult. Is there a better solution? ; How do I forward email when I'm new to the Internet? ; I would like to know more about the company's business, called Zhang Media Interactive; I want to find a software program related to Valuation. You can access some programs through the search site, but if you've ever used them yourself, I'd like to know more about them. Etc ;

1 illustrates the concept of information exchange by Q & A between members in accordance with the present invention.

2 illustrates a procedure of information exchange between an interrogator, a respondent, and a service brokerage company according to the present invention.

3 shows a network configuration of the present invention.

Figure 4 illustrates the flow of data between the interrogator, respondents, service brokers of the present invention.

5 illustrates an example of providing an answer to an interrogator by the present invention.

6 illustrates another example of providing an answer to an interrogator by the present invention.

Figure 7 shows an example of setting the information class in connection with the value of the response according to the present invention.

8 is a flowchart illustrating the operation of the present invention.

When utilizing the present invention, the Internet user can obtain all the special questions he / she is wondering with the help of other users.

Hereinafter, the present invention will be described in detail with reference to the drawings.

1 illustrates the concept of information exchange by Q & A between members in accordance with the present invention.

Internet users are getting information they want to know through internet navigation. In particular, if you use the site of a company that specializes in Internet search, you can get the information you need quickly and easily.

Nevertheless, the information obtained through these methods is difficult to exactly match the user's questions. Users are also curious about everything from computers, games, geography, securities, and parenting.

An individual user may be the information user's position in some fields or may be the information provider's position in other fields. That is, individual users can give and receive help on their own.

As a way of understanding the characteristics of the Internet and resolving inconsistencies in information retention among individual users, if someone acts as a reservoir of information that can be gathered and exchanged with each other, The gap can be expected to narrow further.

Service companies will act as intermediaries to facilitate the exchange of information between Internet users. By calculating the appropriate price for the use and provision of information, it is recognized to Internet users that information is a value product that can be equivalent to money or the equivalent, and the exchange of information among users is possible.

In the service company's Q & A site, active participation of multiple users is paramount. Only then can various and specific information exchanges be achieved. To this end, service companies should consider a variety of marketing tools. Service companies may use the following marketing tools to activate their Q & A site;

1) Excellent respondents can be selected and rewarded for a certain period of time. Outstanding respondents are awarded based on the opinions of the site operators and members in consideration of the number of responses and quality of responses by specialty areas such as securities and games.

2) Respondents in each field will be rewarded for their professional career by giving them the name “Consultant of Professional Information” as well as a prize.

3) In order to increase the chances of directly checking the member's curiosity about the information, they will be rewarded through raffles. Or regularly reward XOOO, XOOOth questions, etc.

2 illustrates a procedure of information exchange between an interrogator, a respondent, and a service brokerage company according to the present invention.

The questioner can post his or her own questions on the service company's homepage after registering. The service company posts this. If other members who see it know the answer, he can provide the answer in the form of text or a file, such as a letter. It is posted on the service company's homepage.

In order for members to be active and flood respondents' responses, or to encourage responses to fit questions, service providers need to manage them appropriately. For example, in case there are too many respondents, the members are advised to acknowledge three, five, and ten answers in chronological order after the question is valid. In order to keep the quality of the response at a certain level, the respondent may choose 3 out of 5 responses or 2 out of 3 responses. In this case, the corresponding answer may be paid for the corresponding answer, and a small fee for the unanswered answer.

2 illustrates a case where 3 of 5 responses is selected.

3 shows a network configuration of the present invention. User connects to service company through internet network. Members will post if they have any questions, and this information will be stored in the DB server through the web server of the service company. The questioner specifies the type of information (general content, simple text, etc.) and enters the desired response time (24 hours, etc.). The questionnaire's question, information type, response time, and whether the answer is confidential will be posted on the website.

When the respondent checks the question and relays the answer to the broker in the form of text, file, email, etc., the service company stores the answer in the DB server through the web server. At the same time, depending on whether the answer is confidential, the information will be posted on the homepage or forwarded to the e-mail address of the questioner. The service company enables the communication between members through the open page of the web server. Web server stores or reads customer management, question and answer information, validity of response, payment related information in DB.

When the service company specifies the type of information desired by the interrogator, it charges an appropriate information fee. After the inquirer asks a question, designates the required information type, approves the withdrawal through payment method such as IC currency or debit credit card, request approval to VAN (Payment Gateway) company and obtain the approval result and approval number to inform the questioner. do.

The service company determines the validity of information provided by respondents on a first-come, first-served basis, whether to select it, etc., and deposits it into the respondent's account after earning a certain business day (3 days, etc.), a fixed amount or unit (10,000 won, 10,000 points) . A response that is not adopted but valid on a first-come, first-served basis will pay a small fee.

Figure 4 illustrates the data flow between the interrogator, respondents, and service company of the present invention.

The service company communicates with the customer through the web server, such as customer information such as ID and password, information usage fee and service fee, approval result and approval number. The questions and respondents' questions are stored in the DB server and the information is posted on the homepage. In addition, if the answer is confidential, e-mail is sent to the questioner. Information exchange is based on Secure Socket Layer (SSL) encryption technology.

5 illustrates a simple case of providing an answer to an interrogator by the present invention. This is a case where 3 and 5 are considered valid responses in chronological order of responses after the question. According to the level of information provision, the information provision fee of respondents can be differentiated into 100 won, 300 won and 500 won per case. The service company asks the questioner for the information fee in the same way as the general response, and if the response is within one page, the professional response such as 100 won, securities, computer, or the like in the form of a file is 300 won. The service company charges 10%, 15%, 20%, etc. of the information service fee. Information providers are rewarded with a certain amount according to the information provided.

6 illustrates another example of providing an answer to an interrogator by the present invention. The service company may endeavor to maintain the quality of the information above a certain level by having the interrogator preselect the number of answers that are appropriate for their question and determine the appropriate response after the response. For example, if the interrogator chooses to make three out of five first-come-first-served responses valid, he or she will provide a corresponding fee for the three responses adopted. Responses that are valid on a first-come, first-served basis, however, will incur a small fee for those respondents. The rest is obtained by the service company as a fee to operate the site.

Figure 7 shows an example of setting the information class in connection with the value of the response according to the present invention. The questionnaire has an information level (A1, A2, etc.) depending on the type of response (file within 1 page, file), response field (general content, specialty such as securities), and the number of responses to select from the first-come-first-served responses. ). The service company notifies the members of the information usage fee according to the information class in advance.

8 is a flowchart illustrating the operation of the present invention. Internet users log in to the Q & A site after entering their ID and password. If you have any questions, post your questions on the homepage. If there are no questions, you can exit or simply view the questions and answers of other members in the form of a view.

The questioner checks the information level in advance according to the field of the question he wants to know and the type of information he wants to receive.

The service company informs the information fee according to the use of the information when the interrogator completes the above process and requests the withdrawal approval. If the interrogator responds, the information fee is withdrawn from the interrogator's account. At the same time, the questioner's question is posted on the homepage.

If another member checks the question and responds to it, the response will be posted on the homepage or sent to the e-mail address of the questioner by e-mail. The Company will deposit the information provision fee to the information provider according to the pre-defined contents.

According to the present invention, the Internet user can be provided with more in-depth and specific information compared to the existing search site. The mechanism of assigning value to the use and provision of information can work. The Internet user can be a provider of the information at the same time. Internet companies can provide 1: 1 customized services to customers who need information through service operation. Above all, the information society will be accelerated through the exchange of knowledge and information among Internet users through the Q & A site.

Claims (6)

Q & A site operation A device and method for which a company charges an information fee for a member's question (Q) and provides an information fee for another member's response (A). A device and method for determining a valid response, such as first-come-first-served, to a response A corresponding to a question Q, and setting an appropriate price in accordance with the use and provision of information. Apparatus and method for posting a response on the homepage or forwarding it to an interrogator via e-mail according to the confidentiality of the response. Apparatus and methods for operating systems such as selecting expert consultants for the best respondents and interrogators for the activation of Q & A sites, and awarding the XOOO and XOOO interrogators awards. Apparatus and method for partially discounting information usage fee when an information user clicks on an advertisement while receiving an answer, or when the information provider clicks on an advertisement while responding to a question. Apparatus and method such as a program driven to support a question and answer that requires special symbols such as math and engineering.