KR20000030822A - calling system using internet - Google Patents

Abstract

PURPOSE: A telephone communication system using an internet is provided to connect a client's internet terminal to a counselor's communication terminal by using a telephone communication system. CONSTITUTION: A telephone communication system using an internet comprises a server(6) for loading internet sites(2) of enterprises and connecting communication terminals(4) of counselors of the enterprises, a handset(9), and an internet terminal(8). The server comprises an audio communication system(10). The internet sits comprises a connection button(12) for connecting the internet terminal to communication terminal by using the audio communication system.

Description

Calling system using internet}

The present invention relates to a call system using the Internet, and more particularly, to a call system using the Internet of a new concept that allows customers to easily consult with a desired employee by voice.

In recent years, as the importance of customer service has been highlighted, each company has been assigned a counseling staff dedicated to customer counseling to receive customer inquiries. Therefore, the customer can solve questions and inconveniences by only making a telephone call without directly visiting each company.

However, the inquiry system using such a telephone was inconvenient to call each customer after finding out the telephone number in advance. In addition, when a large number of counseling staff members are assigned to handle the customer's counseling call, the client automatically selects the counseling staff that he / she wants. When I made a call, I was connected to another employee and had to explain again from the beginning. In particular, when all the counselors are busy, the client's phone is waiting for a call, and the client cannot guess how long the client can wait to talk with the counselor.

On the other hand, in recent years, a voice communication system has been developed and commercialized so that voice chat or telephone call can be made using the Internet like a web phone or an internet phone. This voice communication system allows a plurality of Internet terminals to be connected to each other via the Internet, and allows the user to make calls using handsets connected to the Internet terminals. It is also possible to make a call.

The present invention is to solve the above problems, an object of the present invention is to provide a telephone system using a new concept of the Internet that allows customers to easily consult with the desired staff by voice.

1 is a block diagram showing a call system using the Internet according to the present invention

2 is a block diagram showing an Internet homepage of the location information providing system;

<Description of the symbols for the main parts of the drawings>

2. Internet site 4. Communication terminal

6. Server 8. Internet terminal

9. Handset 10. Voice Communication System

12. Call connection button

According to the present invention, the Internet site 2 of the enterprise is loaded and the server 6 to which the communication terminal 4 of the customer counselor of the enterprise is connected and the handset 9 are provided to the server 6 via the Internet. It is configured to include an Internet terminal (8) to be connected, the server (6) is built a voice communication system 10 to enable telephone or voice communication through the Internet, the Internet site (2) when clicked A call connection button 12 is arranged to connect the customer's Internet terminal 8 and the counselor's communication terminal 4 using the voice communication system 10, and the customer uses the Internet terminal 8 After accessing the Internet site (2), click the call connection button 12 corresponding to the counseling staff he wants to consult, and use the handset 9 of the internet terminal 8 to talk with the counseling staff. Using the Internet, characterized in that A call system is provided.

Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.

1 illustrates a call system using the Internet according to the present invention, which illustrates a call system using the Internet applied to a customer consultation of a bank.

The call system includes a server 6 to which a bank's Internet site 2 is loaded and connected to a communication terminal 4 of a counselor in charge of customer consultation with a bank, and to the server 6 through the Internet. 9) is provided with an Internet terminal (8). In this case, the communication terminal 4 may use a computer terminal equipped with the handset 11 or other general telephone.

In addition, a voice communication system 10 is constructed in the server 6 to enable telephone or voice communication through the Internet, and the Internet site 2 uses a voice communication system 10 when clicked. Call connection button 12 for connecting the communication terminal 4 of the employee in charge of the customer service and the Internet terminal 8 is disposed. The voice communication system 10 is connected to the call connection button 12, when a customer clicks the call connection button 12, the communication terminal 4 of the counselor staff previously linked to the call connection button 12 and In addition, by connecting the Internet terminal 8 of the customer side to the function of making a mutual call, it is also possible to integrally configure the server or to configure a separate connection to the server.

2 shows an Internet site 2 displayed on a monitor of an Internet terminal 8 connected to the server 6, which is divided into respective departments or employees in accordance with the contents of consultation. Each zone has a picture loading unit 16 loaded with a picture of each counselor, a call connection button 12 linked to the communication terminal 4 of the counselor, and whether or not the counselor is busy. The call time display window 18 for displaying time and the wait time display window 20 for displaying the number of people waiting to talk to the employee are arranged. In this case, it is preferable to record in detail the areas consulted by each department or staff in each zone of the homepage, so that customers can easily select the department or staff.

Therefore, the customer connects to the Internet site 2 using the Internet terminal 8, clicks the call connection button 12 corresponding to the desired counseling field or counseling staff, and then connects to the Internet terminal 8 Counseling staff can be consulted using the connected handset 9. At this time, when the counselor is in a call, the talk time and the waiting number of the counselor are displayed on the call time display window 18 and the wait-number display window 20, so that the customer can call the call time display window 18 and the wait-number display window 20. ), You can guess when you can make a call. In addition, if necessary, it is possible to arrange a separate video loading unit for displaying the face of the counselor in real time on the Internet site (2), so that customers can talk while watching the appearance of the counselor.

In the present embodiment, a currency system applied to a bank in which a separate counseling staff is arranged for each field is illustrated. However, such a currency system is one-to-one of a customer and a counseling staff, such as a credit card company or another AS company. Wherever a currency is needed, it can be applied. In addition, if necessary, by configuring the picture loading unit 16 and the call connection button 12 integrally, it is possible to click the picture loading unit 16 so that communication is connected to the staff. In addition, when all counseling staff consults on the same field, only one call connection button 12 may be disposed.

According to the call system using the Internet, the customer can access the bank's homepage and select a counselor who wants to talk to him. You can prevent it. And even if the customer is not sure who to inquire, the counselor can select the counselor according to the guidance of the consultation contents displayed on the homepage, so that it is possible to prevent the difficulty of not knowing where to consult.

In addition, when the counselor is in a call, referring to the call time display window 18 and the waiting number display window 20, it is possible to guess when the call can be made, and thus there is an advantage of preventing the customer from waiting unintentionally. In particular, the homepage on the Internet provided with such a service can be easily found or memorized than a normal telephone number, so anyone can easily access and talk to a counselor.

As described above, according to the present invention, after the customer connects to the Internet site, by clicking the call connection button corresponding to the desired counseling staff, the customer can easily talk to the desired staff by voice It is possible to provide a call system using the Internet of the new concept that can be made.

Claims (1)

An Internet terminal (2) loaded with an enterprise's Internet site (2) is provided with a server (6) connected with a communication terminal (4) of a customer counselor of the enterprise and a handset (9) and connected to the server (6) through the Internet ( 8), a voice communication system 10 configured to enable telephone or voice communication through the Internet is constructed on the server 6, and the voice communication system (i) is clicked on the Internet site 2; 10) a call connection button 12 for connecting the customer's Internet terminal 8 and the counselor's communication terminal 4 is arranged, and the customer uses the Internet terminal 8 to access the Internet site 2. After connecting to, click the call connection button (12) corresponding to the counseling staff to consult their own, characterized in that the user can talk to the counselor using the handset 9 of the Internet terminal 8 Call system using the Internet.