KR19990047323A - Remote after service control method of personal computer - Google Patents

Abstract

The present invention relates to a remote after-service (A / S) control method of a personal computer (PC), and via a modem line in a state in which a mode switching switch provided in a PC of a remote A / S target is set to a test mode. A line connection with a test PC of an A / S center, and remotely control the A / S target PC from the test PC to execute a program of the A / S target PC, and to a monitor of the A / S target PC. The program execution result displayed is switched to the test PC via a trunk line through the modem line and displayed on the monitor of the test PC so that the program execution result of the A / S target PC displayed on the monitor of the test PC is displayed. Based on the result of diagnosis, the remote A / S of the PC can be transmitted to the A / S target PC side, thereby minimizing the waiting time for the A / S of the PC and reducing the A / S cost. S Efficiency can be maximized.

Description

Remote after service control method of personal computer

The present invention relates to a method for controlling a remote after service (hereinafter referred to as A / S) of a personal computer (hereinafter referred to as a PC), and in particular, a program execution state (specific program of a remote A / S target PC). The monitor display status of the execution status) is received from the test PC of the A / S center through the modem equipped in the PC, and the current status of the remote A / S target PC is diagnosed to respond to the diagnosis result. The present invention relates to a remote A / S control method of a PC for executing S processing.

Currently, for PC, it is developed from basic word processing function for writing / editing / modifying / storing documents and acquiring various information provided from information server through a specific communication network which can be accessed through modem or through modem. PC communication function for e-mail or FAX exchange for exchanging messages with a specific connected party, audio-only CD driven by a CD-ROM drive, or image for playing a video CD with recorded moving / still images It is a state where a processing function or the like is added.

Therefore, a PC having a PC communication function and an image processing function has a program and hardware configuration for processing compression / restore of document data to be exchanged by E-mail or FAX and still or moving images.

However, an error occurs in the program due to the carelessness of the PC user, or the PC functions normally due to an error in program execution caused by a program registered in the PC that is not normally terminated by an external factor (for example, a momentary power failure). In the event of a failure, the PC user will request A / S from the dealer or manufacturer's after-sales center. Usually, after-sales service personnel at the after-sales center determine the rough state of the PC through a call with the PC user requesting after-sales service, and prepare the necessary parts or programs to perform the after-sales service. .

In this case, since most A / S is visited to the place where PC is installed, it is highly likely that the period of waiting for A / S will be long, and accurate diagnosis of the state of PC to receive A / S is made. If it does not, A / S can only be performed while the PC is transported to the after-sales center.

In addition, in the case of a novice, the A / S request is frequently generated for the broken state of the program as the program is forcibly executed while the knowledge of the program registered in the PC is insufficient. Such cases are likely to occur more frequently as PC penetration increases. However, in each case, it is not only cumbersome for the A / S personnel to visit and re-register the program, but also the A / S efficiency deteriorates considerably.

Therefore, the present invention is to set the specific switch mounted on the remote A / S target PC to the test mode for more efficient A / S of the PC, and then automatically connect to the A / S center via a modem. A / S personnel in the center monitors the program execution status of the PC transmitted through the modem, diagnoses the current status of the PC (i.e., faults), and displays the diagnosis result on the monitor of the remote A / S target PC. The purpose of the present invention is to provide a remote A / S control method of a PC for executing a visiting A / S for remote re-registration of programs or replacement of parts.

The present invention for achieving the above object is the step of setting the after-service personal computer to the test mode for the remote after-service and the line connection with the test personal computer of the after-sales service center via a trunk line via a modem; And remotely controlling the after-service personal computer from the test personal computer to execute a program of the after-service personal computer, and executing the program displayed on a monitor of the after-service personal computer. Switching to the test personal computer via a trunk line so that the test personal computer can be displayed on the monitor of the test personal computer, and the program of the after-service personal computer displayed on the monitor of the test personal computer. Characterized in that the diagnosis result on the basis of the execution result made in a step that is sent to the after-sales service receiving side personal computer.

1 is a schematic diagram for explaining a configuration for executing a remote A / S control method of a PC according to the present invention.

Figure 2 is a detailed block diagram of the configuration shown in Figure 1 for executing a remote A / S control method of a PC according to the present invention.

3 (a) and 3 (b) is an exemplary screen for explaining the execution process of the remote A / S control method of the PC according to the present invention.

Figure 3 (c) is a screen example for explaining the diagnosis result of the remote A / S control method of the PC according to the present invention.

Figure 4 is a flow chart for processing the diagnostic process of the remote A / S control method of the PC according to the present invention.

<Explanation of symbols for main parts of the drawings>

10: Remote A / S Target PC 12: Remote A / S Target PC

14: Monitor of remote A / S target PC 16: Modem of remote A / S target PC

20: CO line 30: A / S center

40: Test PC 42: Test PC Monitor

44: Test PC Keyboard 46: Test PC Modem

100: Keyboard of Remote A / S Target PC 102: Mouse of Remote A / S Target PC

104: control unit 106: mode switch

108: program register 110: disk drive

112: CD-ROM Drive 114: Video / Audio Processing Unit

116: monitor driver 118: screen signal switching unit

The present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic diagram illustrating a configuration for executing a remote A / S control method of a PC according to the present invention, it is assumed that the remote A / S target PC 10 is the application target of the remote A / S control method in the present invention Represents a representative PC. The remote A / S target PC 10 includes a main body 12 having various types of programs and / or hardware configurations, a monitor 14 displaying program execution results on the main body 12, and a general PC communication function. A modem 16 connected to the trunk line 20 is provided for carrying out execution and communication for remote A / S in the present invention.

In addition, the A / S center 30 to which the remote A / S target PC 10 can be connected via the CO line 20 is a manufacturer or distributor or a manufacturer or distributor who manufactured or sold the remote A / S target PC 10. The developer or distributor of the specific program registered in the S target PC 10 may be included. In addition, the A / S center 30 is provided with a plurality of test PCs 40 operated by a plurality of A / S personnel. The test PC 40 is configured to display the same screen as the monitor 14 provided in the remote A / S target PC 10 connected via the trunk line 20, so that the A / S personnel can operate the remote A / S target PC ( A keyboard 44 as an input device for remote A / S diagnosis to the remote A / S target PC 10 by referring to the monitor 42 capable of confirming the operation state of 10) and the screen state displayed on the monitor 42. And a modem 46 connected to the modem 16 of the remote A / S target PC 10 via the trunk line 20 to exchange remote A / S data.

2 is a detailed block diagram of the configuration shown in FIG. 1 for executing a remote A / S control method of a PC according to the present invention.

The remote A / S target PC 10 remotely responds to a signal input from a keyboard 100 for inputting a signal for executing a program, an optionally used mouse 102, a keyboard 100, or a mouse 102. The control unit 104 controls the program execution of the A / S target PC 10 and the storage / output of the result. In addition, the remote A / S target PC 10 is provided with a mode changeover switch 106 for setting the remote A / S mode according to the present invention. The mode changeover switch 106 enables switching between the 'normal' mode for setting the normal operation mode of the remote A / S target PC 10 and the 'test' mode for the remote A / S. Unauthorized access to the remote A / S target PC 10 by allowing the A / S center 30 to remotely check the current status of the remote A / S target PC 10 only in the S mode setting state. Will have the function of preventing.

In addition, the remote A / S target PC 10 includes a program register 108 that registers various programs for executing the overall functions included in the PC 10, and a controller (based on a program registered in the program register 108). A disk drive 110 for reading information by driving a floppy disk / hard disk under the control of 104) and a CD-ROM drive 112 and disk drive 110 for reading information by driving a CD-ROM disk. Or a video / audio processor 114 for reproducing the disc information read from the CD-ROM drive 112 and outputting an audio signal Aout and a video signal VS, and under the control of the controller 104. When the 'test' mode is set by the monitor driver 116 and the mode switching switch 106 for displaying the video signal reproduced by the video / audio processor 114 on the monitor 14, the controller 104 controls the control unit 104. Connection Controlled Monitor 114 A screen signal switching unit 118 that performs a switching action is also provided so that the screen display signal displayed on the screen is displayed on the monitor 42 of the test PC 40 in the A / S center 30 via the modem 16.

The remote A / S control method of the PC according to the present invention executed by the above configuration will be described in detail with reference to the exemplary screens shown in FIGS. 3 (a) to 3 (c).

First, when the mode switching switch 106 is positioned in the 'normal' mode, the controller 104 maintains the screen signal switching unit 118 in a non-connected state according to a signal input from the keyboard 100 or the mouse 102. The program registration unit 108 controls the execution of the function corresponding to the signal. That is, when a document editing function or an image processing function for processing information from a floppy disk / hard disk or CD-ROM disk is set, the control unit 104 drives the disk drive to the disk drive 110 or the CD-ROM drive 112. The control signal cd1 / cd2 drives the disk and reads the information. The read-out information is reproduced by the video / audio processor 114 and output through the speaker (not shown) provided in the PC 10 and the video signal VS is applied to the monitor driver 116. do. The monitor driver 116 displays the video signal applied by the video / audio processor 114 on the monitor 14 according to the screen display control of the controller 104, and refers to the screen displayed on the monitor 14 to allow a PC user. Can continue to execute the required tasks.

Then, when the mode change switch 106 is located in the 'test' mode, the control unit 104 connects the screen signal switching unit 118 while the A / S center of the manufacturer or distributor of the PC registered in the program registration unit 108. A communication S / W for connecting to the device is driven and displayed on the monitor 14, and when the execution of the communication program is set by, for example, the keyboard 100 or the mouse 102, the A via the modem 16 The line connection via the trunk line 20 with the test PC 40 of the / S center 30 is controlled.

Therefore, when the remote A / S target PC 10 and the test PC 40 are connected via the trunk line 20, the control unit 104 is applied from the keyboard of the test PC 40 received through the modem 16. In response to the signal, a program registered in the program registration unit 108 is executed in the form shown in FIGS. 3 (a) and 3 (b), and the image signal VS related to the execution of the program is executed by the monitor driver 116. In addition to being displayed on the monitor 14 through (), it is also applied to the screen signal switching unit 118. The screen display signal of the monitor 14 applied to the screen signal switching unit 118 passes through the modem 16 and the trunk line 20 in sequence and the modem 46 of the test PC 40 in the A / S center 30. ) Is also displayed on the monitor 42 of the test PC 40.

Therefore, the A / S personnel operating the test PC 40 refer to the screen state displayed on the monitor 42 and the remote A / S target PC by the keyboard 44 (or mouse) provided to the test PC 40. Diagnostics can be executed while operating (10) remotely.

When the diagnosis on the remote A / S target PC 10 is completed through the above process, the A / S personnel diagnoses on the diagnosis result window as shown in FIG. 3 (c) through the keyboard of the test PC 40. In addition to notifying the result, visitor information can be provided when visiting A / S is required.

That is, according to the present invention, the test mode is set by the mode changeover switch 106 provided in the PC 10 of the remote A / S target, and the remote A / S target PC 10 and the test PC 40 are line connected. In order to execute a program registered on the PC 10 of the remote A / S target in the state of being installed, the monitor 14 of the remote A / S target PC 10 and the monitor 42 of the test PC 40 are shown in FIG. 3. When the initial screen window 42a (initial screen under the Windows 95 environment) of the type illustrated in (a) is displayed, and a diagnosis for a specific program is instructed by the keyboard 44 of the test PC 40, the remote A / On the monitor 14 of the S target PC 10 and the monitor 106 of the test PC 40, the program to be diagnosed is guided on the window 42b in the form illustrated in FIG. Shows the status of diagnostics execution for the program.

Subsequently, when the diagnosis of the program is completed, the diagnosis result is displayed on the window 42d as shown in FIG. 3 (c), and guidance on the execution state of the A / S is made.

Overall, the process of the above process is shown in FIG.

4 is a flowchart illustrating a diagnosis process of a remote A / S control method of a PC according to the present invention.

The remote A / S target PC is turned on (401) and the PC is operated (402). It checks whether a malfunction has occurred during the operation of the PC (403), which also includes a program error. When the PC operates normally, the mode changeover switch is set to the normal mode to set the normal operation mode (404). When the mode change switch is set to the normal mode, the controller controls the execution of a function corresponding to the signal in the program register according to the signal input from the keyboard or the mouse while maintaining the screen signal switching unit in an unconnected state (405).

If the PC malfunctions, the mode change switch is set to the test mode (406), and the control unit connects the screen signal switching unit (406) and drives the test PC connection dedicated software (407). Then, the phone number for the A / S center of the manufacturer or distributor of the PC registered in the program register is displayed on the monitor (408). When the execution of the communication program is set by the keyboard or the mouse, the line connection via the trunk line with the test PC of the A / S center is controlled through the modem (409). It checks whether the idle PC exists in the A / S center (410), and if the idle PC does not exist, shifts to step 408 to repeat the above steps 408 to 410 until the idle PC exists, If the PC exists, a communication connection with the test PC is established (411). When the remote A / S target PC and the test PC are connected, the test program on the remote A / S target PC is executed by the remote control of the test PC (412). According to the test program execution result, the fault diagnosis process and the result of the remote A / S target PC are simultaneously output to the monitor on the test PC and the remote A / S target PC (413), and the remote A / S is performed accordingly (414). .

In addition, this invention is not limited to the above-mentioned example, It can implement by various changes and modification in the range which does not deviate from the summary and summary of invention.

As described above, the remote A / S control method of the PC according to the invention executes the program of the remote A / S target PC on the test PC by connecting the remote A / S target PC and the test PC of the A / S center and Remote A / S target PC can be diagnosed while the result of program execution on the A / S target PC is displayed on the monitor of the test PC in the same way, thus minimizing the waiting time for A / S of the PC and A / S The cost can be reduced and the A / S efficiency can be maximized.

Claims (3)

Setting the personal computer subject to the after-sales service in the test mode for the remote after-service and connecting the test personal computer at the after-sales service center via the trunk line via a modem; Remotely controlling the after-service personal computer in the test personal computer to execute a program of the after-service personal computer; Switching the program execution result displayed on the monitor of the personal computer subject to the after-sales service to the test personal computer via a trunk line to be displayed on the monitor of the test personal computer through a modem line; Remote after service of the personal computer, characterized in that the diagnostic result is transmitted to the after-service personal computer based on the program execution result of the after-service personal computer displayed on the monitor of the test personal computer. Control method. The method according to claim 1, wherein the test mode for the after-service personal computer is set by a mode changeover switch provided in the after-service personal computer. The method of claim 1, wherein the diagnostic result from the test personal computer is displayed in a window form on a monitor of the personal computer subject to the after-sales service.