KR102645487B1 - Electronic apparatus for batching delivery orders of customers and method thereof - Google Patents

Abstract

According to the present disclosure, obtaining first delivery order information from a customer; Confirming a group that will contain first delivery order information among one or more set groups; Based on information on the delivery order set included in the group, determining whether to initiate a delivery-related task for handling the delivery order set included in the group; and, when determining to initiate delivery-related work, identifying a delivery source to be assigned a set of delivery orders.

Description

Electronic device and method for batch processing customer delivery orders {ELECTRONIC APPARATUS FOR BATCHING DELIVERY ORDERS OF CUSTOMERS AND METHOD THEREOF}

This disclosure relates to an electronic device and method for batch processing customer delivery orders. More specifically, the present disclosure identifies a group in which the first delivery order information obtained from the customer will be included, and initiates a delivery-related operation to process the delivery order set included in the group based on the information of the delivery order set included in the group. The present invention relates to a method of determining whether or not to start delivery-related work and identifying a delivery person to whom a set of delivery orders will be assigned when determining whether to start delivery-related work, and an electronic device using the same.

With the development of electronic technology, e-commerce has become a field of shopping. Customers can purchase items online without having to go to a shopping mall or market in person, and items purchased online are delivered to the delivery address requested by the customer. As the use of the Internet becomes more widespread, the e-commerce market is expanding, and in particular, as infectious diseases spread, the size of the e-commerce/online purchasing field that allows non-face-to-face product purchases continues to grow. For example, the market size of food delivery services increased significantly from approximately $359.3 billion in 2019 to approximately $454.5 billion in 2023.

In the case of some deliveries, such as food delivery, timely delivery to maintain freshness and warmth is especially important, so conventionally, the delivery person handles delivery work for one order at a time, or at best, the delivery person's arbitrary judgment is used. The only way to do this was to bundle a couple of orders and handle the delivery. However, if the delivery person is unable to process multiple delivery tasks at once, not only does the delivery cost increase, but if the delivery person's capacity is not sufficiently secured, the processing of each delivery may also be delayed. In light of this, it is believed that if multiple delivery tasks can be handled at once, a more competitive service can be provided in terms of both customer satisfaction and cost reduction.

In relation to this, prior literature such as KR102422151B1 or KR102358616B1 may be referred to.

The problem that this embodiment aims to solve is to obtain first delivery order information from the customer, confirm the group in which the first delivery order information will be included among one or more set groups, and based on the information of the delivery order set included in the group, An electronic device and method for determining whether to initiate delivery-related work to process a set of delivery orders included in a group, and, if determining to initiate delivery-related work, identifying a delivery source to be assigned a set of delivery orders; It is to provide.

The technical challenges that this embodiment aims to achieve are not limited to the technical challenges described above, and other technical challenges can be inferred from the following embodiments.

A method of processing information related to a delivery order in an electronic device according to an embodiment includes obtaining first delivery order information from a customer; Confirming a group in which the first delivery order information will be included among one or more set groups; Based on information on the delivery order set included in the group, determining whether to initiate a delivery-related task for handling the delivery order set included in the group; and, when determining to initiate the delivery-related task, identifying a delivery source to which the delivery order set will be assigned.

According to one embodiment, the step of confirming the group in which the first delivery order information will be included includes confirming one or more of information on the expected processing start time specified for each of the one or more groups and location information associated with each of the one or more groups. ; And based on one or more of the processing start time information and the location information, it may include determining a group suitable to include the first delivery order information among the one or more groups set.

According to one embodiment, the location information is one of location information of a store associated with a delivery order set included in the set one or more groups and location information of a delivery destination associated with a delivery order set included in the set one or more groups. It may include more.

According to one embodiment, the step of confirming the group in which the first delivery order information will be included includes: checking information on the number of delivery orders corresponding to the delivery order set included in each of the set one or more groups; And based on the information on the number of delivery orders, it may include determining a group suitable to include the first delivery order information among the one or more groups set.

According to one embodiment, the step of confirming the group in which the first delivery order information will be included is when it is determined that there is no group suitable to include the first delivery order information among one or more set groups, the first delivery order information is It may include the step of setting up a new group for assignment.

According to one embodiment, the step of determining whether to initiate the delivery-related work may include determining whether the number of delivery orders corresponding to the delivery order set included in the group is greater than or equal to a set standard number. .

According to one embodiment, the electronic device may determine whether to initiate the delivery-related task based further on time point information associated with the group.

According to one embodiment, a method of processing information related to the delivery order includes transmitting a request for preparation of an item corresponding to the first delivery order information to a store; It may further include one or more of the steps of confirming whether the store accepts the request in charge.

According to one embodiment, when the store accepts the request for charge, the method of processing information related to the delivery order may further include setting reminder information to be transmitted to the store. .

According to one embodiment, when it is determined not to initiate the delivery-related work, the method of processing information related to the delivery order includes requesting a postponement (postpone) for the preparation of the item corresponding to the first delivery order information. A step of transmitting to the store may be further included.

According to one embodiment, transmitting the postponement request includes: confirming an expected time required for preparation of an item corresponding to the first delivery order information; Confirming the delivery person's expected pickup time for the item corresponding to the first delivery order information; determining how long to postpone preparation of the item based on the expected time required and the expected pickup time; and providing the store with a decision result on how long to postpone preparation of the item.

According to one embodiment, when it is determined to start the delivery-related work, a method of processing information related to the delivery order includes obtaining scheduled delivery time interval information related to the first delivery order information. step; And it may further include providing information on the expected delivery completion time zone to the customer.

According to one embodiment, the electronic device may obtain information on the expected delivery completion time zone based on information on the delivery order set included in the group.

According to one embodiment, a method of processing information related to the delivery order includes determining one or more candidate groups in which the first delivery order information may be included; Obtaining one or more candidate delivery completion time interval information related to the case where the first delivery order information is included for each of the one or more candidate groups; And it may further include providing information on the one or more candidate delivery completion time intervals to the customer.

According to one embodiment, the method of processing information related to the delivery order includes receiving the customer's input corresponding to a specific candidate delivery completion time zone information included in the one or more candidate delivery completion time zone information. , It may further include the step of re-determining the candidate group corresponding to the specific candidate delivery completion expected time interval information as a group that will include the first delivery order information.

According to one embodiment, the electronic device groups the set of delivery orders based more on the likelihood that the set of delivery orders will be processed more quickly than a specific type of delivery order that is not assigned to a group and for which delivery-related tasks for processing are immediately initiated. It is possible to determine whether to initiate delivery-related operations to process the set of delivery orders included in .

According to one embodiment, a method of processing information related to the delivery order includes obtaining route information for the delivery person; It may further include one or more of the steps of obtaining cost information for the delivery-related work.

According to one embodiment, a method of processing information related to the delivery order includes information on the number of delivery orders processed and included in the set one or more groups, preparation of items corresponding to delivery orders included in the set one or more groups, In connection with a task, the completion of the actual delivery is determined by the store's acceptance rate information for requests responsible for the preparation work and the estimated delivery completion time interval information obtained in relation to the delivery orders included in one or more groups set forth above. The method may further include evaluating processing results for delivery orders included in one or more of the set groups based on one or more of the rate information made within the expected delivery completion time interval.

An electronic device that processes information related to a delivery order according to an embodiment includes a transceiver, a memory for storing commands, and a processor, wherein the processor is connected to the memory to obtain first delivery order information from a customer, Among one or more set groups, determine which group will contain the first delivery order information and, based on the information on the delivery order set included in the group, determine whether to initiate delivery-related work to process the delivery order set included in the group. If it is determined whether or not to start the delivery-related work, the delivery person to whom the delivery order set is to be assigned is identified.

Specific details of other embodiments are included in the detailed description and drawings.

According to the present disclosure, an electronic device and method for batch processing customers' delivery orders are provided, while maintaining timely delivery of items, maintaining high customer satisfaction related to delivery service provision, and preventing deterioration of freshness and warmth of items, etc. , it is possible to reduce the overall delivery cost and increase the efficiency of delivery service provision by reducing the number of delivery personnel required for delivery and shortening the total distance that delivery personnel must travel.

The effect of the invention is not limited to the effects mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the description of the claims.

1 is a schematic configuration diagram showing a system for processing delivery orders according to an embodiment.
Figure 2 is a diagram for exemplarily comparing a conventional delivery model according to an embodiment and a delivery model according to the present disclosure.
Figure 3 is an operation flowchart of a method in which an electronic device processes information related to a delivery order, according to an embodiment.
FIG. 4 is a diagram illustrating a case in which a request to postpone preparation of an item is provided to a store according to an embodiment.
FIG. 5 is a diagram for exemplarily comparing conventional expected delivery completion time interval information according to an embodiment and expected delivery completion time interval information according to the present disclosure.
FIG. 6 is a diagram for exemplarily comparing information transmitted to a conventional store according to an embodiment and information transmitted to a store according to the present disclosure.
Figure 7 is an example diagram for specifically explaining the overall operation of a system for processing delivery orders according to an embodiment.
Figure 8 is an operational flowchart of a method for processing a customer's delivery order according to an embodiment.
9 is an exemplary diagram of the configuration of an electronic device according to an embodiment.

The terms used in the embodiments are general terms that are currently widely used as much as possible while considering the functions in the present disclosure, but this may vary depending on the intention or precedent of a person working in the art, the emergence of new technology, etc. In addition, in certain cases, there are terms arbitrarily selected by the applicant, and in this case, the meaning will be described in detail in the relevant description. Therefore, the terms used in this disclosure should be defined based on the meaning of the term and the overall content of this disclosure, rather than simply the name of the term.

When a part in the entire specification is said to “include” a certain element, this means that it does not exclude other elements but may further include other elements, unless specifically stated to the contrary. In addition, terms such as “...unit” and “...module” used in the specification refer to a unit that processes at least one function or operation, which is implemented as hardware or software, or as a combination of hardware and software. It can be.

The expression “at least one of a, b, and c” used throughout the specification means ‘a alone’, ‘b alone’, ‘c alone’, ‘a and b’, ‘a and c’, ‘b and c’. ', or 'all a, b, c'.

The “terminal” mentioned below may be implemented as a computer or portable terminal that can connect to a server or other terminal through a network. Here, the computer includes, for example, a laptop, desktop, laptop, etc. equipped with a web browser, and the portable terminal is, for example, a wireless communication device that guarantees portability and mobility. , all types of communication-based terminals such as IMT (International Mobile Telecommunication), CDMA (Code Division Multiple Access), W-CDMA (W-Code Division Multiple Access), and LTE (Long Term Evolution), smartphones, tablet PCs, etc. It may include a handheld-based wireless communication device.

Below, with reference to the attached drawings, embodiments of the present disclosure will be described in detail so that those skilled in the art can easily practice them. However, the present disclosure may be implemented in many different forms and is not limited to the embodiments described herein.

Hereinafter, embodiments of the present invention will be described in detail with reference to the attached drawings.

In describing the embodiments, description of technical content that is well known in the technical field to which the present invention belongs and that is not directly related to the present invention will be omitted. This is to convey the gist of the present invention more clearly without obscuring it by omitting unnecessary explanation.

For the same reason, some components are exaggerated, omitted, or schematically shown in the accompanying drawings. Additionally, the size of each component does not entirely reflect its actual size. In each drawing, identical or corresponding components are assigned the same reference numbers.

The advantages and features of the present invention and methods for achieving them will become clear by referring to the embodiments described in detail below along with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below and may be implemented in various different forms. The present embodiments are merely provided to ensure that the disclosure of the present invention is complete and to provide common knowledge in the technical field to which the present invention pertains. It is provided to fully inform those who have the scope of the invention, and the present invention is only defined by the scope of the claims. Like reference numerals refer to like elements throughout the specification.

At this time, it will be understood that each block of the processing flow diagram diagrams and combinations of the flow diagram diagrams can be performed by computer program instructions. These computer program instructions can be mounted on a processor of a general-purpose computer, special-purpose computer, or other programmable data processing equipment, so that the instructions performed through the processor of the computer or other programmable data processing equipment are described in the flow chart block(s). It creates the means to perform functions. These computer program instructions may also be stored in computer-usable or computer-readable memory that can be directed to a computer or other programmable data processing equipment to implement a function in a particular manner, so that the computer-usable or computer-readable memory It is also possible to produce manufactured items containing instruction means that perform the functions described in the flowchart block(s). Computer program instructions can also be mounted on a computer or other programmable data processing equipment, so that a series of operational steps are performed on the computer or other programmable data processing equipment to create a process that is executed by the computer, thereby generating a process that is executed by the computer or other programmable data processing equipment. Instructions that perform processing equipment may also provide steps for executing the functions described in the flow diagram block(s).

Additionally, each block may represent a module, segment, or portion of code that includes one or more executable instructions for executing specified logical function(s). Additionally, it should be noted that in some alternative execution examples it is possible for the functions mentioned in the blocks to occur out of order. For example, it is possible for two blocks shown in succession to be performed substantially at the same time, or it is possible for the blocks to be performed in reverse order depending on the corresponding function.

1 is a schematic configuration diagram showing a system for processing a customer's delivery order according to an embodiment.

According to various embodiments, the system 100 for processing delivery orders includes an electronic device 110 and a customer's device 120, and according to embodiments, a store device 130 and a delivery person's device 140. It may include at least one more. According to an embodiment, the system 100 for processing a delivery order transmits and receives information between at least some of the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140. Additional supported networks may be included.

The electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 may each include a transceiver, memory, and processor. In addition, the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 each refer to a unit that processes at least one function or operation, which is hardware or software, Alternatively, it may be implemented through a combination of hardware and software. Meanwhile, throughout the embodiment, the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 are each referred to as separate devices or servers, but this may be a logically divided structure. and at least some of these may be implemented as separate functions in one device or server.

According to one embodiment, the electronic device 110, the customer's device 120, the store's device 130, and the deliveryman's device 140 may include a plurality of computer systems or computer software implemented as a network server. there is. For example, at least some of the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 may communicate with other network servers through a computer network such as an intranet or the Internet. It may refer to a computer system and computer software that is connected to a sub-device capable of receiving a request to perform a task, performs the task, and provides a performance result. In addition, at least some of the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 include a series of applications that can run on a network server, and other internal or connected devices. It can be understood as a broad concept that includes various databases built on nodes. For example, at least some of the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 are DOS, Windows, Linux, and Unix ( It can be implemented using various network server programs provided depending on the operating system such as UNIX) or macOS.

The electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 may include a computer device, a mobile communication terminal, a server, etc. The electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 include input devices such as a touch pad, mouse, and keyboard for receiving input, or are connected to an input device. can be connected In addition, the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 include output devices such as a screen, speaker, and interface device to provide information to the user. Alternatively, it can be connected to an output device. Furthermore, the input and output devices of the electronic device 110, the customer's device 120, the store's device 130, and the deliveryman's device 140 may be integrated or interrelated, for example, an electronic device ( 110), an interface for receiving input may be displayed on at least one of the customer's device 120, the store's device 130, and the delivery person's device 140.

The electronic device 110 is a device that obtains and provides various information and processes various information. The electronic device 110 may perform various tasks to process information related to delivery orders. Specifically, the electronic device 110 obtains first delivery order information from the customer, identifies a group in which the first delivery order information will be included among one or more set groups, and groups the group based on information on the delivery order set included in the group. It determines whether to initiate a delivery-related task for handling the delivery order set included in , and if it is determined to initiate a delivery-related task, the delivery person to whom the delivery order set will be assigned is identified. In relation to this, the first delivery order information may be obtained from the customer's device 120, but is not limited thereto. For example, the customer may directly input the order information into the electronic device 110, etc. Various embodiments may exist. Additionally, the electronic device 110 according to one embodiment may identify the delivery person and transmit a request (or instruction) for responsibility for the delivery order set to the delivery person's device 140 used by the delivery person.

Meanwhile, if it is determined not to start the delivery-related task, the electronic device 110 may transmit a postpone request for preparation of the item corresponding to the first delivery order information to the store device 130.

Depending on the embodiment, the electronic device 110 may perform at least some of the operations of the customer's device 120, the store's device 130, and the delivery person's device 140. For example, in relation to the operation of receiving information from a customer, when an interface for receiving information is displayed on the output device of the electronic device 110, the customer, etc. may provide input to the interface. As another example, in relation to the operation of providing information to the store or to the delivery person, the electronic device 110 outputs information through an output device, and the information may be checked at the store or the delivery person may check it.

Furthermore, two or more of the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 may be substantially implemented as one device. For example, when the electronic device 110 and the store device 130 are substantially implemented as one device, operations of the store device 130, which will be described later, may be performed by the electronic device 110, and the electronic device The operation of transmitting and receiving information between 110 and the store's device 130 can be understood as an operation of processing information inside the electronic device 110.

The customer may correspond to the entity that ordered delivery of items such as food. The customer's device 120 may be a device that is operated and managed by the customer. The customer's device 120 may receive a user input from the customer, etc., or receive information from the electronic device 110, etc., and perform an operation corresponding thereto. For example, the customer's device 120 may receive delivery order information from the customer and provide it to the electronic device 110. Additionally, the customer's device 120 may obtain scheduled delivery time interval information from the electronic device 110 and provide the information to the customer.

A store may correspond to an entity that sells items such as food. The store's device 130 may be a device that is operated and managed by the store. The store device 130 may receive user input from the store (which can be understood as a concept including item producers, item sellers, etc.) or receive information from the electronic device 110, etc., and perform corresponding operations. there is. For example, the store's device 130 receives a request for preparation of an item from the electronic device 110 and delivers it to the store, receives an input of whether the store accepts the request, and determines whether the store accepts the request. The electronic device 110 ) can be transmitted. Additionally, the store's device 130 may receive a request to postpone the preparation of an item and/or information on the delivery person's expected pickup time from the electronic device 110 and transmit this to the store. The device 130 of the store in the embodiment may include a terminal used by the store, and may be implemented by installing an application on a smartphone or by installing an application on a POS machine.

The delivery person may include various entities that receive items such as food from the store and deliver them from the store to the user. Delivery sources include various operators who provide delivery services in a specific geographic area, and operators may include businesses and individuals. Additionally, a delivery source may include a delivery business regardless of region. Additionally, a delivery source may include various entities that provide delivery services within a range of specific delivery means, and the specific delivery means may include walking, two-wheeled vehicles, bicycles, and automobiles. In addition, depending on the embodiment, the specific delivery means may include various types of delivery means, such as drones and railways. According to one embodiment, the electronic device 110 may identify a delivery source to whom a delivery order (or set of delivery orders) will be assigned by considering various information such as the location of the store, the customer's location, and traffic conditions.

The delivery person's device 140 may be a device that is operated and managed by the delivery person. The delivery person's device 140 may receive a user input from the delivery person, etc. or receive information from the electronic device 110, etc., and perform an operation corresponding thereto. For example, the delivery person's device 140 receives a request for responsibility for a delivery order set from the electronic device 110 and transmits it to the delivery person, receives an input of whether the delivery person accepts the request, and determines whether the delivery order set is accepted by the electronic device. It can be sent to (110). Additionally, the delivery person's device 140 may receive one or more of route information for the delivery person and cost information for delivery-related work from the electronic device 110 and transmit it to the delivery person.

In relation to this, the customer's device 120, the store's device 130, and the delivery person's device 140 display a user interface that includes information received from the electronic device 110, etc. or is created based on the received information. It can be converted into a form that can be output on an output device, etc., and provided to users, stores, delivery agents, etc. Alternatively, the customer's device 120, the store's device 130, and the delivery person's device 140 may provide delivery-related information received from the electronic device 110, etc., without conversion, through an output device such as a screen. there is.

More details regarding the operation of the electronic device 110, the customer's device 120, the store's device 130, and the delivery person's device 140 will be described later with reference to FIGS. 2 to 8, etc.

Operations related to a series of information processing methods according to various embodiments may be implemented by a single physical device, or may be implemented by organically combining a plurality of physical devices. For example, some of the components included in the system 100 for processing delivery orders may be implemented by one physical device, and some of the components may be implemented by another physical device. For example, one physical device may be implemented as part of the electronic device 110, and another physical device may be implemented as part of the store's device 130 or as part of another external device. In some cases, each component included in the system 100 for processing delivery orders is distributed and placed in different physical devices, and the distributed components are organically combined to process delivery orders. It may also be implemented to perform the functions and operations of system 100. For example, the electronic device 110 of this specification includes at least one sub-device, and some operations described as being performed by the electronic device 110 are performed by the first sub-device, and some other operations are performed by the second sub-device. It may also be performed by a device.

Figure 2 is a diagram for exemplarily comparing a conventional delivery model according to an embodiment and a delivery model according to the present disclosure.

Referring to Figure 2, in relation to the delivery of items such as food where timely delivery is important, in the case of the conventional delivery model 210 according to one embodiment, a delivery person performs delivery work for one order at a time. The principle was to process it. Under special circumstances, such as when the delivery person arbitrarily determines that bundled delivery is possible or when delivery orders from the same store are received at short intervals, a couple of orders may be processed together, but these are only individual exception cases and are not bundled together. Delivery rules were set but not applied consistently. For example, in the example shown in relation to drawing number 210, the task of identifying the delivery person to whom the delivery task is to be assigned is performed independently for each of the received customer order O1, customer order O2, and customer order O3 (in 210 E1, E2, and E3), assuming that the orders are processed as a group, the delivery source for the delivery task assignment is not confirmed. In this way, the task of identifying the delivery person to whom delivery work will be assigned to each customer order is performed independently, so unless there are special circumstances, different delivery persons pick up each item (P1, P2, and P3 in 210) and deliver the item. It will be delivered (C1, C2, C3 of 210).

On the other hand, in the case of the train model 220 according to the present disclosure, a method for processing multiple delivery orders is presented, and the method can be applied consistently, greatly contributing to an increase in delivery efficiency. Specifically, it determines which of one or more set trains to include each delivery operation in, determines whether to initiate a delivery-related operation to process the set of delivery orders included in the train, and, if determined to initiate, trains By confirming the delivery person to be assigned, it is possible to assign the delivery order set included in the train to one delivery person. In the example shown in connection with drawing number 220, the 2:30 PM train includes customer order O1, customer order O2, and customer order O3, and one delivery person can be assigned to process the customer orders.

In the present disclosure, the term "train", which emphasizes that delivery-related work is started according to a set schedule, and the term "group", which emphasizes that a plurality of delivery order information may be included, may be used interchangeably. Relatedly, throughout the description of this disclosure, “train” and “group” may be understood to refer to substantially the same object.

Meanwhile, the train initiates delivery-related work according to a set schedule, but the schedule set in relation to the train (i.e., the time point or time period associated with the train) is not necessarily fixed, and depending on the embodiment ( The schedule may be flexible, such as pushing or delaying the timing or time period associated with the train (for example, if set conditions are met). For example, in the example shown in relation to drawing number 220, the scheduled departure time of the 2:30 PM train is 2:30 PM, but it is also possible to wait until 2:36 PM.

Figure 3 is an operation flowchart of a method in which an electronic device processes information related to a delivery order, according to an embodiment.

Referring to FIG. 3, the electronic device 110 according to one embodiment obtains first delivery order information from the customer (301). The first delivery order information may include information about one or more items, or more directly, a delivery request for one or more items. The operation of “obtaining first delivery order information from the customer” may include obtaining the first delivery order from the customer’s device 120, but the scope of the present disclosure is not limited thereto.

Hereinafter, for convenience of explanation, expressions such as “item information included in the first delivery order information” or “item corresponding to the first delivery order information” are used. However, with respect to the corresponding expressions, the first delivery order information may include information on multiple items or may correspond to multiple items (i.e., “one or more items” may be generalized as “item” for convenience of explanation). expression), may include an order request for an item (i.e., a case containing an “order request” is generalized and expressed as a case containing “item information” for convenience of explanation) and should be interpreted broadly.

According to one embodiment, the electronic device 110 may transmit a request for preparation of an item corresponding to the first delivery order information to the store (302). The operation of “transmitting a request for preparation of an item to the store” may include transmitting a request for preparation of an item to the device 130 of the store, but the scope of the present disclosure is limited thereto. That is not the case.

Regarding which store to send the request for preparing the item to, if the customer designates a specific store, the request for responsibility can be sent to that store. Meanwhile, if a specific store is not designated, the store to which the responsible request is sent can be determined by considering the type information of the item ordered by the customer, the customer's location information, and the store's location information. In addition, there are various embodiments with respect to which store to send the request for preparation of the item, and the specific embodiment does not limit the scope of the present disclosure.

Depending on the embodiment, the request for responsibility for preparation work may include a unilateral direction to the person responsible for preparation work, a request for confirmation of the person responsible for preparation work, or a request seeking the store's acceptance of the preparation activity responsibility. It may also include . Relatedly, if the request for responsibility for the preparation work includes a unilateral instruction, the store for responsibility for the preparation work may be determined by transmitting the request for responsibility for the preparation work. Meanwhile, when the request for responsibility for the preparation work includes a confirmation request for the person in charge of the preparation work, the store for the preparation task can be determined by receiving the store's confirmation response. On the other hand, if the request for responsibility for the preparation work includes a request for the store's acceptance of the preparation task responsibility, the request is confirmed by checking whether the store accepts it (e.g., the response transmitted from the store's device 130 is an acceptance response) The store responsible for the preparation task can be determined (by determining whether there is an acknowledgment or rejection response).

Meanwhile, if it is determined that the preparation task cannot be assigned to the store that sent the request for the preparation task, such as when a confirmation response from the store is not received or a rejection response from the store is received, the electronic device 110 prepares the preparation task. A request for responsibility for a task may be transmitted to another store, or information indicating that the first delivery order information cannot be processed may be transmitted to the customer's device 120 if there is no other store to which the request for responsibility can be transmitted.

Meanwhile, when the store accepts the request for responsibility, the electronic device 110 can further set reminder information to be transmitted to the store, which will be described later with reference to FIG. 7 .

The electronic device 110 confirms the group in which the first delivery order information will be included among one or more set groups (303). According to one embodiment, the electronic device 110 checks one or more of the processing start time information specified for one or more set groups and location information associated with one or more set groups, and selects one or more of the confirmed processing start time information and location information. Based on one or more, a suitable group in which the first delivery order information is included among one or more set groups may be determined. As an example, if the first delivery order information is received at 1:53 PM and the delivery destination is Gireum-dong, Seongbuk-gu, Seoul, (i) the distance from Gireum-dong, Seongbuk-gu, Seoul, the associated location information is a reference value (e.g., 5km) ) are primarily selected, and (ii) among the primarily selected groups, the group whose departure time is after the point of receipt of the first delivery order information (1:53 PM) and is closest to 1:53 PM By secondarily checking, it is possible to confirm the group in which the first delivery order information will be included.

Meanwhile, location information associated with one or more set groups according to an embodiment includes location information of a store associated with a delivery order set included in one or more groups and delivery associated with a delivery order set included in one or more groups. It may include one or more location information of the destination. In other words, in relation to the above-mentioned example, a group whose associated location information is within 5km from Gireum-dong, Seongbuk-gu, Seoul means that the location of one or more stores related to the delivery order set included in the group is 5km from Gireum-dong, Seongbuk-gu, Seoul. It may include a group within 5 km of Gireum-dong, Seongbuk-gu, Seoul, and a group that satisfies both conditions.

However, this is only an example, and location information associated with one or more groups may include various types of information in addition to store location information and delivery destination location information.

With regard to an embodiment of determining a group suitable to include the first delivery order information based on one or more of the confirmed processing start time information and location information, according to a specific example, the electronic device 110 is configured to determine the first delivery order information. If order information is included, the time taken from the receipt of each order to the actual completion of delivery for the set of delivery orders included in the group does not exceed the set time (or the estimated delivery completion time that can be promised to the customer). Alternatively, a group suitable for including the first delivery order information may be determined by determining whether the time required to reach the end point of the delivery completion time zone does not exceed the set time. For example, when including first delivery order information in a specific group, the electronic device 110 determines the time of receipt of each order (the same applies to the first delivery order) corresponding to the delivery order set included in the group. As a standard, it is determined whether actual delivery can be completed within 1 hour, and if it cannot be completed within 1 hour, the group may be judged unsuitable for including the first delivery order information.

In relation to this, depending on the embodiment, the electronic device 110 may acquire specific delivery route information and consider this to determine whether the first delivery order information is a suitable group to be included.

According to one embodiment, the electronic device 110 checks information on the number of delivery orders corresponding to a delivery order set included in each of one or more set groups, and selects the first of the one or more groups set based on the number information of the confirmed delivery orders. You can determine which groups are appropriate to include delivery order information. As an example, the electronic device 110 determines whether the number of order information included in each group is the same as or more than a set standard number (e.g., 3), and provides the same or more order information than the standard number. The first delivery order information may not be included in the included group. In this regard, “standard number” may mean, but is not limited to, the maximum number of orders that can be included in a train.

As another example, the electronic device 110 (i) primarily selects groups in which the number of order information included is less than the standard number, and (ii) the number of order information included among the primarily selected groups is By secondarily checking more groups than the remaining groups to identify the group that will contain the first delivery order information, economic efficiency in delivery can be achieved by encouraging orders to be concentrated in groups that already contain some orders. .

Meanwhile, depending on the embodiment, the electronic device 110 may compare the total number of ordered items instead of comparing the number of delivery orders, and in some embodiments, may further compare attributes such as volume and weight. Likewise, by determining the actual burden on the delivery person for each order, it is possible to more realistically determine whether the delivery person can handle this without difficulty even if additional first delivery order information is included in the group.

According to one embodiment, the electronic device 110 processes the first delivery order based on previous history data (e.g., data including past history of the time required to complete delivery for order processing). You can predict the time it will take to do this, and based on this, you can check the group in which the first delivery order information will be included. Depending on the embodiment, in addition to history data, the time it will take for the electronic device 110 to process the first delivery order may be predicted by further considering various information such as current traffic situation information and information on the number of orders received nearby. .

Meanwhile, various methods for determining the group containing the first delivery order information can also be used to determine one or more candidate groups, which will be described later. For example, as a result of predicting the time it will take for the electronic device 110 to process the first delivery order, the delivery completion time interval predicted with 99% accuracy includes the expected delivery completion time intervals corresponding to three different groups. In this case, the electronic device 110 may determine one of them as a group containing the first delivery order information, and determine the remaining two groups as candidate groups, which will be described later.

In addition to the above-described embodiments, there may be various embodiments for determining a group suitable to include the first delivery order information. In addition, the above-described embodiments are not mutually exclusive, but are embodiments that can be combined. For example, the electronic device 110 may (i) include less than the set number of order information, and the associated location information is not included in the first delivery order. A group whose distance from the delivery destination of the information is smaller than the standard value is primarily selected, and (ii) among the primarily selected groups, the departure time is after the time of receipt of the first delivery order information and the most By secondary checking of nearby groups, you can check the group that will contain the first delivery order information.

Meanwhile, if it is determined that there is no group suitable to include the first delivery order information among the one or more set groups, the electronic device 110 may set a new group for assigning the first delivery order information, which is shown in FIG. 7 This is described later.

With respect to the group confirmed to contain the first delivery order information, based on the information of the delivery order set included in the group, the electronic device 110 performs delivery related processing for handling the delivery order set included in the group. It is determined whether to start the task (304). According to one embodiment, the electronic device 110 determines whether the number of delivery orders corresponding to the delivery order set included in the group is more than a set standard number, thereby processing the delivery order set included in the group. You can decide whether to start work or not. The "standard number" in this regard may correspond to the "standard number" described in an embodiment related to the operation of drawing number 303, but is not limited thereto, and depending on the embodiment, a value different from the standard number described in drawing number 303. You can also have

According to one embodiment, the electronic device 110 may determine whether to initiate a delivery-related task based further on time point information associated with the group. The timing information associated with the group may include processing start timing information associated with the group. In relation to this, the electronic device 110 according to one embodiment may determine to start a delivery-related task when the current time has reached the scheduled processing start time associated with the group or has passed the scheduled processing start time associated with the group. .

Meanwhile, for convenience of explanation, it is described as “viewpoint information,” but the expression “viewpoint information related to the group” can be understood and interpreted to include “time section information related to the group.”

In addition to the above-described embodiments, various embodiments may exist for determining whether to initiate a delivery-related task. For example, the electronic device 110 may set a delivery order compared to a specific type of delivery order (which may be an example of “expedited delivery” to be described later) for which delivery-related work for processing is immediately initiated without being assigned to a group. Based more on the likelihood that the order will be processed faster (it is very difficult to predict this with 100% accuracy, so we estimate the likelihood), we will decide whether to initiate delivery-related work to fulfill the set of delivery orders included in the group. You can. Through this, customers who pay more and request expedited delivery can be guaranteed faster delivery compared to those who requested bundled delivery, thereby preventing the possibility of customers who requested expedited delivery being dissatisfied.

In addition, the above-described embodiments are not mutually exclusive but can be combined, and for example, the electronic device 110 processes (i) the number of delivery orders is greater than the set standard number and (ii) the current time is associated with the group. If the scheduled start time has been reached or the processing start point related to the group has passed, it may be determined to start delivery-related work.

In addition, depending on the embodiment, if the current time has passed the scheduled processing start time and the number of orders included in the group has not reached the standard number but is somewhat close to the standard number, the number of orders included in the group has reached the standard number. You can start delivery-related work even though it has not arrived, and conversely, you can wait to receive additional orders even though the scheduled processing start time has passed. Conversely, if the current time is before the scheduled processing start time, but the number of orders included in the group has reached the standard number, delivery-related work can be started even though the processing start time has not been reached, and conversely, the number of orders is less than the standard number. Even though the number has been reached, you may wait to receive additional orders. As such, there may be various embodiments related to determining whether to start a delivery operation in relation to the present disclosure, and the specific embodiments do not limit the scope of the present disclosure.

When determining to initiate a delivery-related task, the electronic device 110 identifies a delivery source to which the delivery order set will be assigned (305). According to one embodiment, the electronic device 110 may transmit allocation information about the delivery order set to the delivery person's device 140 (306). Relatedly, similar to the foregoing in relation to the responsibility request to be sent to the store, the allocation information for the delivery order set may also include a unilateral instruction as to the responsibility of the delivery order set, and a request for confirmation as to the responsibility of the delivery order set. It may include a request to obtain the store's acceptance of responsibility for the delivery order set. That is, depending on the embodiment, the delivery person confirmed by the electronic device 110 is not immediately confirmed as the delivery source to which the delivery order set will be assigned, but rather receives a confirmation response from the delivery person or receives an acceptance response from the delivery person. Only by confirmation can the corresponding delivery source be determined as the delivery source to which the delivery order set will be assigned.

Meanwhile, regarding who to identify as a delivery person to assign a set of delivery orders, the point in time when each delivery person was in a state of being able to perform work (e.g., when the previous work was completed, or when the previous work had not been performed on the relevant day) Examples include an example in which judgment is made based on the time of arrival to work, etc., an example in which judgment is made based on the work area of each delivery person, an example in which judgment is made based on the work proficiency of each delivery person, and an embodiment in which judgment is based on the recent performance of each delivery person. There may be various embodiments, such as embodiments that are determined, and specific embodiments do not limit the scope of the present disclosure.

According to one embodiment, when it is determined to start a delivery-related task, the electronic device 110 may obtain scheduled delivery time zone information related to the first delivery order information and provide it to the customer. A more detailed description and example related thereto will be described later in FIG. 5.

According to one embodiment, the electronic device 110 may evaluate processing results for delivery orders included in one or more set groups. More specifically, the electronic device 110 according to one example may include (i) information on the number of delivery orders processed and included in one or more set groups (may include total number information or average number information for each group). (ii) in relation to the preparation of items corresponding to delivery orders included in one or more established groups, information on the store's acceptance rate for requests responsible for that preparation, and (iii) information on the store's acceptance rate for requests for delivery of items included in one or more established groups. With respect to delivery order completion time interval information obtained in connection with a delivery order, for delivery orders included in one or more established groups based on one or more of the percentage information in which actual delivery completion occurred within that delivery completion time interval. Processing results can be evaluated. In addition, depending on the embodiment, the electronic device 110 may detect cases that lead to an undesirable customer experience (e.g., when delivery to the customer is completed more than 15 minutes later than the end point of the estimated delivery completion time interval information provided to the customer, or when ordering time) (e.g., if an order is canceled after more than 15 minutes have elapsed), customer order cancellation information, information on the actual time taken by the store to prepare the item, and information on the time the delivery person waited because the preparation of the item was not complete. Based on one or more of the following, processing results for delivery orders included in one or more set groups may be evaluated, or feedback information related to the processing of delivery orders may be obtained.

In this way, by evaluating the processing results, service provision can be improved in a more desirable direction in various aspects such as customer satisfaction, timely delivery, and cost savings.

On the other hand, if the actual time taken by the store to prepare the item exceeds the threshold time, if the store's acceptance rate falls below the threshold rate, and if the time the delivery person waits exceeds the threshold time, then the preferred time among all orders In cases where there are special circumstances that determine that the provision of service is abnormal, such as when the rate of cases leading to an undesirable customer experience exceeds the critical rate or when the customer reorder rate falls below the critical rate, electronic devices ( 110) may stop providing the service (in some cases, it may stop providing the delivery service itself or may stop providing the bundled delivery service).

In this way, by suspending the provision of services in special circumstances, it is possible to provide near-real-time monitoring and emergency interruption functions. Accordingly, even though the service provision is inadequate, it can have a technical effect in reducing cases where inappropriate services are continued to be provided until information for evaluation is accumulated.

FIG. 4 is a diagram illustrating a case in which a request to postpone preparation of an item is provided to a store according to an embodiment.

Referring to FIG. 4, when it is determined not to start a delivery-related task according to one embodiment, the electronic device 110 transmits a postpone request for preparation of the item corresponding to the first delivery order information to the store. You can. Referring to example 400 shown in FIG. 4 , in the example where the 2:30 PM train includes customer order O1, customer order O2, and customer order O3, customer order O1 and O2 are received before customer order O3. Accordingly, the electronic device 110 may transmit a postponement request to the store that processes each order. More specifically, for customer order O1, the first store has accepted the order (MO1), and for customer order O2, the second store has accepted the order (MO2), but delivery-related work for the group has not yet started. In this case, the electronic device 110 may transmit a request to postpone the preparation of the item (“Food prep delay”) to the first store (401) and may also transmit it to the second store (402).

By sending a postponement request in this way, it is possible to prevent cases where the item is prepared too quickly and its freshness decreases or cools down, which has the technical effect of allowing the customer to receive the item in the best condition. This may be a useful effect that can compensate for the disadvantages of bundling and delivering multiple orders.

According to a more specific embodiment, when the electronic device 110 determines not to initiate a delivery-related task for the group including the first delivery order information, the electronic device 110 Check the estimated time required to prepare the item, and the delivery person's expected pickup time for the item corresponding to the first delivery order information (expressed as "point in time" for convenience of explanation, but a concept that includes a time period) (understandable) can be confirmed. The electronic device 110 may determine how long to postpone preparation of the item based on the expected time required and the expected pickup point, and provide the decision result to the store. As an example, if the current time is 2:00 PM, the estimated time required to prepare the item is 15 minutes, and the expected pickup time is 2:40 PM, the electronic device 110 prepares the item by 2:25 PM. A decision to postpone may be provided to the store. In relation to the operation of obtaining the expected time required to prepare an item, various embodiments may exist, such as an embodiment that considers previous order processing history and an embodiment that considers item attributes. In addition, regarding whether to request a postponement of item preparation, for types of items for which timely delivery is not important, such as industrial products or long-term preservation foods, it is necessary to determine the estimated time required for preparation or the point of pickup of the item. Various embodiments may exist, such as not providing the store with a decision to postpone preparation of an item without delay, and the specific embodiments do not limit the scope of the present disclosure.

Meanwhile, since the first delivery order information is order information to determine the processing method at the present time, at the time of O1 receipt, O1-related information becomes the first delivery order information, and at the time of O2 receipt, O2-related information becomes the first delivery order information. It can be understood that at the time of O3 receipt, O3-related information becomes first delivery order information. In other words, it was decided to start delivery-related work at the time of O3 reception, but it was decided not to start delivery-related work at the time of O1 reception, so a request to postpone item preparation was sent to the first store (401), and at the time of O2 reception, it was decided not to start delivery-related work. It can be understood that it was decided not to start delivery-related work and a request to postpone the preparation of the item was sent to the second store (402).

Depending on the embodiment, if pick-up time information is provided to the store, the store may determine the expected time required to prepare the item and autonomously postpone food preparation (for example, if information that the expected pick-up time is 2:40 PM is provided) Preparation of items may be postponed until 2:25 PM in the store), and various embodiments related to the present disclosure may exist in addition to the embodiments described above.

Meanwhile, depending on the embodiment, even when it is determined to initiate delivery-related work for the group containing the first delivery order information, if the time required to prepare the item is shorter than the time until the expected pickup point, a request to postpone item preparation is made. can also be provided to the store. For example, in the illustrated example, even if it is determined to start delivery-related work for the group at the time of O3 reception, in some embodiments, a request to postpone the preparation of the item may also be transmitted to the third store.

Referring to drawing number 403, the electronic device 110 can provide information on the expected delivery completion time zone to each customer who has provided delivery order information (403). Even if multiple order information is included in the same group, the delivery is not completed at the same time, so the estimated delivery completion time interval information may be different for each order. In the illustrated example, the electronic device 110 may provide expected delivery completion time interval information to customer C1 corresponding to delivery order O1, customer C2 corresponding to delivery order O2, and customer C3 corresponding to delivery order O3. , considering the specific details of each order, different information on the expected delivery completion time can be provided to each customer.

An embodiment related to providing information on the expected delivery completion time zone is shown in FIG. 5. Referring to the example 500 shown in FIG. 5, in the case of the conventional delivery model 510, information on the expected time required for delivery was provided by dividing it into rapid delivery and general delivery. Meanwhile, in the case of the train model according to the present disclosure (520), in the case of rapid delivery, information on the estimated time required is provided, while in the case of delivery orders processed according to the method of the present disclosure, information on the expected delivery completion time zone is provided. Can be provided (521).

In this regard, “expedited delivery” may include various types of delivery operations, such as delivery operations whose delivery priority is higher than that of regular orders received earlier, and delivery operations that are not included in groups and are processed as one-to-one deliveries, and may include certain types of delivery operations. The scope of the present disclosure is not limited.

More specifically, when determining to start a delivery-related task, the electronic device 110 may obtain information on the estimated delivery completion time interval related to the first delivery order information and provide it to the customer. Meanwhile, depending on the embodiment, even when it is determined not to start delivery-related work, the electronic device 110 may obtain information on the expected delivery completion time zone related to the first delivery order information and provide it to the customer. However, considering that there is greater uncertainty about the prediction of the delivery completion point at the time when the delivery-related work has not yet started, if it is determined not to start the delivery-related work, the electronic device 110 performs the delivery-related work. Completion of delivery by applying more flexible standards (i.e., standards that allow the time from the receipt of the delivery order to the expected delivery completion time zone to be longer or the range of the expected delivery completion time zone to be wider) compared to the case where it is decided to initiate. It is also possible to obtain and provide scheduled time interval information.

According to one embodiment, the electronic device 110 may obtain information on the expected delivery completion time zone based on information on the delivery order set included in the group. In other words, although the estimated delivery completion time interval information corresponding to each of the plurality of orders included in the delivery order set is not the same, one order may affect the expected delivery completion time interval information of another order. For example, the electronic device 110 considers the entire route for processing delivery orders included in the delivery order set and the processing order of delivery tasks corresponding to each delivery order, or relates to processing of delivery orders included in the delivery order set. Thus, considering the density of delivery work, information on the expected delivery completion time zone can be obtained. In addition, various embodiments may exist.

Meanwhile, the electronic device 110 according to one embodiment determines one or more candidate groups in which first delivery order information may be included, and one or more candidate delivery related to the case where first delivery order information is included for each one or more candidate groups. Information on the scheduled completion time can be obtained and provided to the customer. This may include, for example, an embodiment assuming that the first delivery order information belongs to another group.

Furthermore, when receiving a customer's input corresponding to a specific candidate delivery completion time zone information included in one or more candidate delivery completion time zone information, the electronic device 110 provides information corresponding to the specific candidate delivery completion time zone information. The candidate group may be re-determined as a group that will contain the first delivery order information. For example, in the train model example shown in FIG. 5 (520), the electronic device 110 may not only provide information on the expected delivery completion time zone (521), but may also provide information on the candidate delivery completion time zone, (522), when receiving the customer's input corresponding to the candidate delivery expected completion time section information, the candidate group corresponding to the candidate delivery expected completion time section information is re-determined as the group that will contain the first delivery order information, so that the corresponding time section You can ensure that items ordered by customers are delivered.

Meanwhile, the electronic device 110 according to one embodiment may provide cost information for delivery-related work to the customer, which is, for example, general delivery (e.g., example 510) or the present disclosure, compared to the case of quick delivery. Information on delivery costs that the customer can save by processing bundled delivery (for example, example 520) may be included. In relation to this, when delivery is performed according to the train model of the present disclosure, the overall delivery cost can be reduced by reducing the number of delivery personnel required for delivery and shortening the total distance that delivery personnel must travel, so delivery must be borne by the customer. Costs can also be lowered. For example, in the conventional model example shown in Figure 5 (510), the customer can save 500 won by processing it as a general delivery, while in the train model example (520), the customer can save 1,000 won by processing it as a bundled delivery. can save money, and provide such information to customers.

One embodiment of providing a store with one or more of a request to delay preparation of an item and pick-up time information is shown in FIG. 6 . Referring to the example 600 shown in FIG. 6, the conventional delivery model (610) is based on one-to-one delivery and therefore does not provide postponement request for preparation of the item or information on pickup time, whereas the model according to the present disclosure In case 620, by providing one or more of the request for postponement of preparation of the item and the pickup point information, it is possible to prevent the item from being prepared too quickly and its freshness decreases or cools down, so even if it is not a one-to-one delivery method, the customer can You can ensure that you receive the item in the best condition.

Figure 7 is an example diagram for specifically explaining the overall operation of a system for processing delivery orders according to an embodiment.

Referring to FIG. 7, an order placement request received from a customer (e.g., the customer's device 120) according to an embodiment is transmitted to the fulfillment engine (702) (701), and the fulfillment engine (702) can request a decision from the store in charge through Store Fulfillment (703). In relation to this, “receipt of order request” in drawing number 701 can be understood as an example of an operation of obtaining first delivery order information from a customer (see 301 in FIG. 3).

Store fulfillment 703 may generate a responsibility request and transmit it to one or more of the store APP and the store gateway (eg, FoodTech) (704). In relation to this, the “creation and transmission of a request for responsibility” in drawing number 704 can be understood as an example of an operation (see 302 in FIG. 3) of transmitting a request for responsibility for the preparation work of an item to the store. When the store fulfillment 703 transmits a responsibility request to the store gateway, the store gateway can forward the responsibility request to the store POS. In relation to this, the store APP may include an APP installed directly on the store's device 130, the store gateway may include an intermediary program that operates between the electronic device 110 and the store, and the store POS may include a store's device. It may include a POS device, which is an example of (130). It can be understood that the store APP, store gateway, and store POS are all included in the store device 130 of the present disclosure or correspond to an example of the store device 130.

When receiving an acceptance response to the request for responsibility from one or more of the store APP and the store POS (706), the store fulfillment (703) sends a setting request for item preparation reminder information to the store task scheduler (707). transmission, and the store task scheduler 707 may further set item preparation reminder information in response (both the setting request transmission operation and the item preparation reminder information setting operation 708). Based on the item preparation reminder information, the store fulfillment 703 may confirm the arrival of a subsequent reminder time (which may be determined based on the item preparation reminder information) and transmit the reminder to one or more of the store APP and the store gateway. There is (704). Meanwhile, the store device 130 may transmit information notifying that the item has been prepared to the store fulfillment 703 (706), regardless of whether there is a reminder, and the store device 130 according to one embodiment may transmit the item. A reminder may be transmitted to one or more of the store APP and the store gateway only when information indicating completion of preparation has not been received by the time of the reminder.

Meanwhile, the assignment engine 709 can confirm the group that will contain delivery order information. The operation of the allocation engine 709 to check the group in which the delivery order information will be included can be understood as an example of the operation of checking the group in which the delivery order information will be included among one or more set groups (see 303 in FIG. 3).

Specifically, the allocation engine 709 requests the allocation task scheduler 710 to schedule a new train (i.e., a group) (i.e., requests the setting of a new group for assigning delivery order information) or sends a request to the set train. You may request to add new order information (711). In this regard, the allocation engine 709 determines that none of the set groups are suitable for including an order corresponding to an order received from a customer, or in some cases where it is determined that the order corresponds to an order suitable for merging with other orders. , we can schedule a new train.

According to one embodiment, the allocation engine 709 may receive information notifying the store's acceptance response to the request for responsibility from the fulfillment engine 702 and confirm the group in which the delivery order information will be included based on this. The scope is not limited to this.

The assignment task scheduler 710 schedules delivery order information on the train based on the received request, determines whether to initiate delivery-related work for a specific group (can be understood as an example of the operation of 304 in FIG. 3), and determines whether to initiate delivery-related work for a specific group. ), when it is determined to start a delivery-related task, a request to allocate the delivery order set included in the group to the delivery person may be transmitted to the allocation engine 709 (712). In relation to this, “sending a request to allocate a delivery order set to a delivery person” in drawing number 712 can be understood as an example of an operation (see 305 in FIG. 3 ) of confirming a delivery person to whom a delivery order set is to be assigned.

The allocation engine 709 may transmit the request for assignment of a delivery person to the delivery person fulfillment 714 as is, or, depending on the embodiment, obtain one or more of route information for the delivery person and cost information for delivery-related work and deliver the delivery. It may also be transmitted to the original fulfillment (714) (713). In relation to this, the cost information for delivery-related tasks includes information on costs to be borne by the electronic device 110 for processing delivery-related tasks, information on costs to be borne by the customer, information on costs to be borne by the store, and delivery. It may include various types of information, such as compensation information to be paid to the applicant, and specific information does not limit the scope of the present disclosure.

The delivery person fulfillment 714 may transmit allocation information for the delivery order set to the delivery person APP 715 (716). It can be understood that the delivery person APP 715 corresponds to an example of the delivery person's device 140. Additionally, the operation of drawing number 716 can be understood as an example of an operation (see 306 in FIG. 3) of transmitting allocation information for a delivery order set to a delivery person.

In relation to an example of the overall operation of the system described above, an example of obtaining route information for a delivery person and cost information for delivery-related work prior to confirmation of the delivery person was described, and in this case, delivery is made based on the obtained information. There may be an advantage in being able to recommend a person to be in charge of work, but the scope of the present disclosure is not limited to this. For example, the electronic device 110 may obtain route information for the delivery person and cost information for delivery-related work after confirming the delivery person, and in this case, taking into account information such as the specific skill level and means of transportation of the delivery person, There may be an advantage in being able to obtain more accurate route information.

7 , various functions include fulfillment engine 702, store fulfillment 703, store task scheduler 707, allocation engine 709, allocation task scheduler 710, and shipper fulfillment 714. Although the subject of action has been explained, this does not mean that each of these subject of action is considered to be a separate device. According to one embodiment, at least some of fulfillment engine 702, store fulfillment 703, store task scheduler 707, allocation engine 709, allocation task scheduler 710, and shipper fulfillment 714. may be included in the electronic device 110. Even, depending on the embodiment, among the fulfillment engine 702, store fulfillment 703, store task scheduler 707, allocation engine 709, allocation task scheduler 710, and delivery person fulfillment 714. At least some of them may actually correspond to conceptual components established to more clearly conceptually understand the operations performed by the electronic device 110, and in this case, there is no need for the corresponding components to be physically distinguished from each other. .

On the other hand, this does not mean that the fulfillment engine 702, store fulfillment 703, store task scheduler 707, allocation engine 709, allocation task scheduler 710, and delivery person fulfillment 714 must be installed on the electronic device ( 110), the scope of the present disclosure is not necessarily limited, and for example, the fulfillment engine 702, store fulfillment 703, and allocation engine 709 are conceptual configurations included in the electronic device 110. Various embodiments may exist, such as the element or store task scheduler 707, the allocation task scheduler 710, and the delivery person fulfillment 714 may correspond to separate devices distinct from the electronic device 110.

Figure 8 is an operational flowchart of a method for processing a customer's delivery order according to an embodiment.

Referring to FIG. 8, the electronic device 110 according to one embodiment obtains first delivery order information from the customer (810). The operation of obtaining first delivery order information from the customer may include, but is not limited to, obtaining the first delivery order from the customer's device 120. According to one embodiment, the electronic device 110 may transmit a request for preparation of an item corresponding to the first delivery order information to the store.

The electronic device 110 identifies a group in which the first delivery order information will be included among one or more set groups (820). According to one embodiment, the electronic device 110 checks one or more of the processing start time information specified for one or more set groups and location information associated with one or more set groups, and selects one or more of the confirmed processing start time information and location information. Based on one or more, a suitable group in which the first delivery order information is included among one or more set groups may be determined. According to one embodiment, the electronic device 110 checks information on the number of delivery orders corresponding to a delivery order set included in each of one or more set groups, and selects the first of the one or more groups set based on the number information of the confirmed delivery orders. You can also determine which groups are appropriate to include delivery order information.

The electronic device 110 determines whether to initiate a delivery-related task to process the delivery order set included in the group (830). According to one embodiment, the electronic device 110 determines whether the number of delivery orders corresponding to the delivery order set included in the group is more than a set standard number, thereby processing the delivery order set included in the group. You can decide whether to start work or not. According to one embodiment, the electronic device 110 may determine whether to initiate a delivery-related task based further on time point information associated with the group.

When determining to initiate a delivery-related task, the electronic device 110 identifies a delivery source to which the delivery order set will be assigned (305). According to one embodiment, the electronic device 110 may transmit allocation information about the delivery order set to the delivery person's device 140.

Figure 9 is an exemplary diagram of the configuration of an electronic device for distributing items according to an embodiment.

Referring to FIG. 9 , the electronic device 110 includes a processor 920 and a memory 930, and may further include a transceiver 910 depending on the embodiment. The electronic device 110 is connected to the customer's device 120, the store's device 130, the delivery person's device 140, and other external devices through the transceiver 910, and can exchange data.

The processor 920 may include at least one device described above with reference to FIGS. 1 to 8 or may perform at least one method described above with reference to FIGS. 1 to 8 . The memory 930 may store information for performing at least one method described above with reference to FIGS. 1 to 8 . Memory 930 may be volatile memory or non-volatile memory.

The processor 920 can control the electronic device 110 to execute programs and provide information. The code of the program executed by the processor 920 may be stored in the memory 930.

Additionally, the electronic device 110 in one embodiment may further include an interface that can provide information to the user.

Meanwhile, the specification and drawings disclose preferred embodiments of the present invention, and although specific terms are used, they are used in a general sense to easily explain the technical content of the present invention and to aid understanding of the present invention. It is not intended to limit the scope of the invention. In addition to the embodiments disclosed herein, it is obvious to those skilled in the art that other modifications based on the technical idea of the present invention can be implemented.

The electronic device or terminal according to the above-described embodiments includes a processor, memory for storing and executing program data, permanent storage such as a disk drive, a communication port for communicating with an external device, a touch panel, and a key. ), user interface devices such as buttons, etc. may be included. Methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program instructions executable on the processor. Here, computer-readable recording media include magnetic storage media (e.g., ROM (read-only memory), RAM (random-access memory), floppy disk, hard disk, etc.) and optical read media (e.g., CD-ROM). ), DVD (Digital Versatile Disc), etc. The computer-readable recording medium is distributed among computer systems connected to a network, so that computer-readable code can be stored and executed in a distributed manner. The media may be readable by a computer, stored in memory, and executed by a processor.

This embodiment can be represented by functional block configurations and various processing steps. These functional blocks may be implemented in various numbers of hardware or/and software configurations that execute specific functions. For example, embodiments may include integrated circuit configurations such as memory, processing, logic, look-up tables, etc., capable of executing various functions under the control of one or more microprocessors or other control devices. can be hired. Similar to how the components can be implemented as software programming or software elements, the present embodiments include various algorithms implemented as combinations of data structures, processes, routines or other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java, assembler, Python, etc. Functional aspects may be implemented as algorithms running on one or more processors. Additionally, this embodiment may employ conventional technologies for electronic environment settings, signal processing, and/or data processing. Terms such as “mechanism,” “element,” “means,” and “composition” can be used broadly and are not limited to mechanical and physical components. The term may include the meaning of a series of software routines in connection with a processor, etc.

The above-described embodiments are merely examples and other embodiments may be implemented within the scope of the claims described below.

Claims (20)

In a method of processing information related to a delivery order in an electronic device,
Obtaining information about the first delivery order from the customer;
Confirming a group in which the first delivery order will be included among one or more set groups;
Based on information on the plurality of delivery orders included in the group, determining whether to initiate a delivery-related task for handling the plurality of delivery orders included in the group; and
When determining to initiate the delivery-related work, determining a delivery source to which the plurality of delivery orders will be assigned,
The step of confirming the group in which the first delivery order will be included is
determining one or more candidate groups into which the first delivery order may be included;
Obtaining information on one or more candidate delivery completion time intervals related to the case where the first delivery order is included in each of the one or more candidate groups;
providing information on the one or more candidate delivery completion time intervals to the customer; and
When the customer's input corresponding to the specific candidate delivery completion time zone information included in the one or more candidate delivery completion time zone information is received, the candidate group corresponding to the specific candidate delivery completion time zone information is selected from the first candidate group. 1A method of processing information relating to a delivery order, comprising determining the group into which the delivery order will be included.
According to paragraph 1,
The step of confirming the group in which the first delivery order will be included is
Confirming at least one of processing start time information designated for each of the one or more groups set and location information associated with each of the one or more groups set; and
Based on one or more of the processing start time information and the location information, determining a group suitable to include the first delivery order among the set one or more groups, relating to a delivery order, How we process your information.
According to paragraph 2,
The location information is
Characterized in that it includes one or more of the location information of the store associated with the plurality of delivery orders included in the set one or more groups and the location information of the delivery destination associated with the plurality of delivery orders included in the set one or more groups. , how we process information related to your delivery order.
According to paragraph 1,
The step of confirming the group in which the first delivery order will be included is
Checking information on the number of delivery orders corresponding to a plurality of delivery orders included in each of the set one or more groups; and
A method of processing information related to a delivery order, comprising the step of determining a group suitable to include the first delivery order among the one or more groups set, based on the information on the number of delivery orders.
According to paragraph 1,
The step of confirming the group in which the first delivery order will be included is
If it is determined that there is no group suitable to include the first delivery order among one or more set groups, setting a new group to assign information of the first delivery order, delivery order and How we process your information.
According to paragraph 1,
The step of determining whether to initiate the delivery-related work is
A method of processing information related to delivery orders, comprising the step of determining whether the number of delivery orders corresponding to the plurality of delivery orders included in the group is greater than or equal to a set standard number.
According to paragraph 1,
A method of processing information related to a delivery order, wherein the electronic device determines whether to initiate the delivery-related task further based on time point information associated with the group.
According to paragraph 1,
transmitting a request for preparation of an item corresponding to the information of the first delivery order to the store; and
Confirming whether the store accepts the request in charge
A method of processing information related to a delivery order, further comprising one or more of the following.
According to clause 8,
If the store accepts the above request,
A method of processing information related to a delivery order, further comprising setting reminder information about item preparation work for transmission to the store.
According to paragraph 1,
If we decide not to initiate the above delivery-related operations,
Method for processing information related to a delivery order, further comprising transmitting a postpone request for preparation of an item corresponding to the information of the first delivery order to the store.
According to clause 10,
The step of transmitting the postponement request is
Confirming the expected time required to prepare an item corresponding to the information of the first delivery order;
Confirming the expected pickup time of the delivery person for the item corresponding to the information of the first delivery order;
determining how long to postpone preparation of the item based on the expected time required and the expected pickup time; and
A method of processing information related to a delivery order, comprising providing the store with a decision result on how long to postpone preparation of the item.
delete According to paragraph 1,
A method of processing information related to a delivery order, wherein the electronic device acquires information on the one or more candidate delivery completion time intervals based on information on the delivery order included for each of the one or more candidate groups.
delete delete According to paragraph 1,
further comprising estimating the likelihood that the plurality of delivery orders will be processed faster than a specific type of delivery order that is not assigned to a group and for which delivery-related work for processing is initiated;
The method of processing information related to a delivery order, wherein the electronic device determines whether to initiate a delivery-related task for processing the plurality of delivery orders based further on the estimated probability.
According to paragraph 1,
Obtaining route information for the delivery source; and
Obtaining cost information for the delivery-related work
A method of processing information related to a delivery order, further comprising one or more of the following.
According to paragraph 1,
Information on the number of delivery orders processed and included in one or more groups set above,
In relation to the preparation work of items corresponding to delivery orders included in one or more groups set above, information on the store's acceptance rate for requests responsible for the preparation work, and
In relation to the estimated delivery completion time zone information obtained in relation to delivery orders included in one or more groups set above, information on the percentage of actual delivery completion within the estimated delivery completion time zone.
A method of processing information related to a delivery order, further comprising evaluating processing results for delivery orders included in the set one or more groups based on one or more of the above.
A non-transitory computer-readable recording medium that records a program for executing the method of claim 1 on a computer.
In an electronic device that processes information related to delivery orders,
Includes a transceiver, memory for storing instructions, and a processor;
The processor is connected to the memory,
Obtain information about the first delivery order from the customer,
Confirm the group in which the first delivery order will be included among one or more set groups,
Based on information on the plurality of delivery orders included in the group, determine whether to initiate a delivery-related task to process the plurality of delivery orders included in the group,
When determining to initiate the delivery-related work, determine a delivery source to assign the plurality of delivery orders,
To identify the group in which the first delivery order will be included, the processor:
determine one or more candidate groups into which the first delivery order may be included;
Obtaining information on one or more candidate delivery completion time intervals related to the case where the first delivery order is included for each of the one or more candidate groups,
Provide information on the one or more candidate delivery completion time intervals to the customer,
When the customer's input corresponding to the specific candidate delivery completion time zone information included in the one or more candidate delivery completion time zone information is received, the candidate group corresponding to the specific candidate delivery completion time zone information is selected from the first candidate group. 1Determining the groups in which a delivery order will be included, electronic devices.

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