KR102168301B1 - Hybrid management system for hotel room - Google Patents

Abstract

The present invention relates to a hybrid management system for hotel rooms and a method thereof. According to the present invention, the hybrid management system comprises a room management system (RMS, 50) and a guest smartphone (70). The guest smartphone (70) receives guest application information through a direction opposite to a communication direction or a network based on a guest application request to a hotel management system (PMS, 10) connected through the RMS (50) and a hub switch (20) along wireless access to an access point (AP, 60), installs a guest application therein, registers a hotel room number in the installed guest application, and transmits a service request to the RMS (50) through the AP (60), such that detailed requests are translated into Korean in real-time and the translated detailed requests are transferred to an operation smartphone (80), a hotel terminal (90), and a linen room terminal (90a). Accordingly, information about request items of a hotel room can be received and managed in real-time, such that guest service time is reduced, thereby minimizing customer satisfaction. Moreover, room control, a service request, and hotel promotion/facility information, and the like are provided in various languages, thereby providing effects of enabling a guest to conveniently use a hotel room regardless of nationality and providing an optimal service suitable for each nationality.

Description

Hotel room hybrid management system and its method {Hybrid management system for hotel room}

The present invention relates to a hotel room hybrid management system and its method, and more specifically, it is possible to receive and respond to information on room requests in real time, thereby reducing guest service time and maximizing customer satisfaction. Since it takes a lot of manpower to manage the status of the room only with the pre-designated room maid, the hotel room hybrid management system and its method are used to provide content according to the nationality of the guest as well as remote management in an efficient area. About.

The hotel is a place where not only domestic residents travel, but also foreigners visiting from abroad frequently stay, providing high-quality service through room maids.

For each guest room of such a hotel, a ROMMADE is designated for convenient use and the condition of each guestroom is checked.Many manpower is required to manage the state of the room only with a pre-designated roommade. Technology development for remote management is required in

Korean Patent Application No. 10-2011-0106965 (2011.10.19) "Hotel room management and control device" Republic of Korea Patent Application No. 10-2014-0058008 (2014.05.14) "Management system for guest room using wireless communication"

The present invention is to solve the above problems, a hotel room hybrid management system and method for maximizing customer satisfaction by reducing guest service time by allowing reception/response of information on room requests in real time It is to provide.

In addition, the present invention is to provide a hotel room hybrid management system and method for convenient use regardless of nationality by providing room control, service request, hotel promotion/facility information, and the like in multiple languages.

In addition, the present invention is to provide a hotel room hybrid management system and method for providing an optimal service for each nationality.

However, the objects of the present invention are not limited to the above-mentioned objects, and other objects that are not mentioned will be clearly understood by those skilled in the art from the following description.

In order to achieve the above object, a hotel room hybrid management system according to an embodiment of the present invention includes: a room management system (RMS) 50; And guest app information through a guest app request to the hotel management system (PMS) 10 connected through the room management system (RMS) 50 and the hub switch 20 according to wireless access to the AP 60 After receiving through the network or in the opposite direction of the requested communication channel, install the guest app, register the hotel room number on the installed guest app, and then send the service request through the AP 60 through the room management system (RMS). By transmitting to (50), the reception of real-time requests to the operator's smartphone (80), the hotel terminal (90), and the linrensil terminal (90a) by the guest room management system (RMS) 50 are interpreted and delivered in Korean. A guest smartphone 70; It may be characterized in that it includes.

At this time, the guest smartphone 70 transmits the voice information recognized based on the voice recognition to the room management system (RMS) 50 through wireless access to the AP 60, so that the room management system (RMS) It may be characterized in that the voice information recognized through access to the AI server through the network by 50 is provided.

In order to achieve the above object, the hotel guest room hybrid management method according to an embodiment of the present invention includes a guest room management system (RMS) 50 and a hub switch according to wireless access by a guest smartphone 70 to the AP 60. After receiving the guest app information through the network or the opposite direction of the requested communication channel through the guest app request to the hotel management system (PMS) 10 connected through (20), install the guest app, A first step of registering a hotel room number on the installed guest app; And the guest smart phone 70 transmits the service request to the room management system (RMS) 50 through the AP 60, the operator's smart phone 80 by the room management system (RMS) 50, A second step of translating and transmitting real-time request information to the hotel terminal 90 and the linrensil terminal 90a in Korean; It may be characterized in that it includes a.

The hybrid hotel room management system and its method according to an embodiment of the present invention provides an effect of maximizing customer satisfaction by reducing guest service time since information on room requests can be received/responded in real time. .

In addition, the hotel room hybrid management system and method according to another embodiment of the present invention provides an effect of providing room control, service request, hotel promotion/facility information, etc. in multiple languages so that they can be conveniently used regardless of nationality. .

In addition, the hotel room hybrid management system and method according to another embodiment of the present invention has an effect of providing an optimum service for each nationality.

1 is a diagram showing a hotel room hybrid management system 1 according to an embodiment of the present invention.
2 is a diagram illustrating a service process for responding to a room request in a hotel room hybrid management system 1 according to an embodiment of the present invention.
3 is a diagram showing UI (User Interface) screen information of a guest app installed on a guest smartphone 70 in the hotel room hybrid management system 1 according to an exemplary embodiment of the present invention.
4 is a view showing UI screen information of an operator app installed on an operator's smartphone 80 in the hotel room hybrid management system 1 according to an embodiment of the present invention.
FIG. 5 is a diagram for explaining a function of monitoring a hotel room condition by an operator's smartphone 80 of the hybrid hotel room management system 1 according to an embodiment of the present invention, and setting a remote temperature control upon a guest request.
6 is a hotel room hybrid management system 1 according to an embodiment of the present invention, installed on the room management system (RMS) 50, the hotel room in the hotel room hotel smart TV 40, a guest smartphone 70 , UI output to the hotel terminal 90 by the room management software (S/W), an operating software that integrates and manages the temperature/lighting control of the hotel room according to the request from the operator's smartphone 80, service request, etc. It is a figure showing a screen.
7 is a room output to the hotel terminal 90 by the room management software (S/W) installed on the room management system (RMS) 50 of the hotel room hybrid management system 1 according to an embodiment of the present invention It is a UI screen by management software (S/W).

Hereinafter, a detailed description of a preferred embodiment of the present invention will be described with reference to the accompanying drawings. In the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, a detailed description thereof will be omitted.

In the present specification, when one component'transmits' data or a signal to another component, the component can directly transmit the data or signal to another component, and through at least one other component It means that data or signals can be transmitted to other components.

1 is a diagram showing a hotel room hybrid management system 1 according to an embodiment of the present invention. Referring to Figure 1, the hotel room hybrid management system (1) is a hotel management system (PMS) (10), a hub switch (20), a hotel-oriented smart TV server (30), a guest room hotel-oriented smart TV (40), a guest room Management system (RMS) (50), AP (60), guest smartphone (70), operator smartphone (80), hotel terminal (90), room RCU (Room Control Unit) (100), RF door lock ( 110), a room air conditioner 120, and a room switch 130 may be included.

2 is a diagram illustrating a service process for responding to a room request in a hotel room hybrid management system 1 according to an embodiment of the present invention. Referring to FIG. 2, since the guest smartphone 70 can receive/respond to information on a room request in real time, guest service lead time can be reduced and customer satisfaction can be maximized.

More specifically, the guest smartphone 70 is for a hotel management system (PMS) 10 connected through the guest room management system (RMS) 50 and the hub switch 20 according to wireless access to the AP 60. After receiving the guest app information through the network or the opposite direction of the requested communication channel through the guest app request, install the guest app, and register the hotel room number on the installed guest app, and then send the service request to the AP. By sending it to the room management system (RMS) 50 through 60 (S1), the smart phone 80 for the operator, the hotel terminal 90, and the rinrensil terminal ( 90a), the real-time request can be translated and delivered in Korean (S2).

Here, the guest smartphone 70 transmits the voice information recognized based on the voice recognition to the room management system (RMS) 50 through wireless access to the AP 60, so that the room management system (RMS) 50 ) To provide the recognized voice information through access to the AI server through the network. The AI server converts voice information into text based on artificial intelligence, extracts language information corresponding to which country's language is based on the converted text information, and converts the text according to the extracted language information into Korean. And converting the translated Korean information into voice information may be performed.

After step (S1), when the operator's smartphone 80 performs service request processing by the room maid operating the operator's smartphone 80 according to the service request and receives a change to the processing state (S3), The operator's smartphone 80 transmits the processing status monitoring information according to the processing status change to the room management system (RMS) 50 through the AP 60, and the cut processing status monitoring information is transferred to the room management system (RMS). It can be transmitted by wire to the hotel terminal 90 by 50 and transmitted to the guest smartphone 70 through the AP 60 (S4).

The guest app installed on the guest smartphone 70 is related to the nationality of the guest who operates the guest smartphone 70 by providing room control, service request, hotel promotion/facility information, etc., described above in FIG. 2 in multiple languages. It may be a mobile application that can be conveniently used without.

3 is a diagram showing UI (User Interface) screen information of a guest app installed on a guest smartphone 70 of the hotel room hybrid management system 1 according to an embodiment of the present invention. Basic menu information divided into control and service request can be provided, and additional general information can be provided.

As general information, dual time provides time information of the country corresponding to the guest's nationality and current time information of Korea, and the value ratio information between the currency value of the guest country and the Korean won value at the exchange rate can be provided.

On the other hand, room control is connected to the room management system 50 according to the access of the guest smartphone 70 through the room air conditioner 120 installed in the hotel room number where the guest stays, the lighting, and the AP 60 for the electric curtain. Temperature control of the room air conditioner 120 connected to the room RCU 100 through a control line by providing the function of transmitting the control command of the guest smartphone 70 to the room RCU 100 through the hotel terminal 90 Is performed, on/off control for the cabin switch 130 for lighting, and on/off control for the cabin switch 130 for the electric curtain may be performed.

The service request includes a wake-up call, laundry, do not disturb, room cleaning, etc. to the access of the guest smartphone 70 through the AP 60, according to the control of the room management system 50, the operator's smartphone ( By providing a function of transmitting a service request of the guest smartphone 70 to 80), various services can be provided by a room maid with the operator's smartphone 80.

4 is a view showing UI screen information of an operator app installed on an operator's smartphone 80 in the hotel room hybrid management system 1 according to an embodiment of the present invention.

By providing a service request through the guest app to the guest room management system (RMS) 50 through the AP 60 of the guest smartphone 70 to the operator's smartphone 80, the operator's smartphone 80 The guest room management system (RMS) 50 receives the transmission of the processing status according to the reception of real-time requests from the AP 60 again and transmits it to the guest smartphone 70 through the AP 60, In the process of allowing the processing status to be confirmed on the fabric 70, the guest room management system (RMS) 50 in FIG. 4 includes 1) the requested hotel room number, and 2) the requested content on the operator's smartphone 80. Not only is it provided as a service request, but it is also provided as 3) request execution information for the already processed service request, and 4) for the currently received service request, is controlled to be output as a new requested service indication. , It is possible to control the output of 5) the service processing in progress display for the existing service request, and 6) the output of the service processing completion display for the existing service request.

Accordingly, the operator's smartphone 80 may be controlled through an operator app that enables quick and accurate service response by receiving service requests according to the hotel room number through the UI screen in real time.

FIG. 5 is a diagram for explaining a function of monitoring a hotel room condition by an operator's smartphone 80 of the hybrid hotel room management system 1 according to an embodiment of the present invention, and setting a remote temperature control upon a guest request.

Referring to FIG. 5, the operator's smart phone 80 may provide a remote temperature setting function when a service request from the guest's smart phone 70 and monitor the status of each hotel room number anytime, anywhere.

More specifically, the operator's smartphone 80 receives a monitoring request from the guest's smartphone 70 or the hotel terminal 90 through the room management system (RMS) 50, and then the room RCU installed in the hotel room. Video according to the information request to the room RCU 100 so that the video information provided from the CCTV connected to 100 is received from the room management system (RMS) 50 via the hotel terminal 90 connected to the room RCU 100. You can receive information.

Accordingly, the operator's smartphone 80 is 1) room condition monitoring (occupancy, cleaning, request, completion, door (RF door lock 110 and windows) opening and closing), and 2) room direct control ( Curtain, lighting, temperature) can be performed, and 1) emergency monitoring and release, 2) guest app, which is a customer app, and when the hotel terminal 90 is a smartphone, a message is sent to the employee app by AP (60 ) Via wireless access to the guest room management system (RMS) (50) to the guest smartphone (70) and the hotel terminal (90) to transmit a message (MSG) of the processing details according to the room direct control, 3) room information Transmission of monitoring information, 4) Transmission of trace information to prevent damage or loss of a chair can be performed by the trace function.

More specifically, in order to provide trace information on the operator's smartphone 80, the guest room management system (RMS) 50 is a hotel room photographed by CCTV before the guest's check-in using the guest's smartphone 70. After acquiring the image information in the room from the RCU 100, the object name is received through image analysis through a request to the AI server for each object in the image information, and then the object name and coordinate information on the image information are stored in its own storage unit. Can be saved.

Thereafter, the guest room management system (RMS) 50 is the RCU 100 through a request to the RCU 100 when the check-out or going out status by the guest smartphone 70 is received through the AP 60 By receiving the image information from the CCTV connected to and by recognizing each object in the image information before check-in, the change state of coordinate information about the recognized object before check-in and in the check-out or out state may be stored in its own storage unit.

If the room management system (RMS) 50 does not detect a change in coordinate information for each object or extracts an object that has changed over a preset area, the operator's smartphone 80 and the hotel terminal for the extracted object name. By transmitting as trace information, which is a set of change states of coordinate information about the object recognized as (90), through the transmission of a responsive query message including trace information on the guest smartphone 70 from the operator's smartphone 80 If there is no response message to the query or a response message acknowledging the damage or loss, etc. is received, the object extracted from the hotel terminal 90 through a reimbursement request from the operator's smartphone 80 to the hotel terminal 90 In the case of check-out of a guest who operates the guest smartphone 70 based on the reimbursement information stored on the hotel terminal 90, payment may be made through a POS terminal connected to the hotel terminal 90.

6 is a hotel room hybrid management system 1 according to an embodiment of the present invention, installed on the room management system (RMS) 50, the hotel room in the hotel room hotel smart TV 40, a guest smartphone 70 , UI output to the hotel terminal 90 by the room management software (S/W), an operating software that integrates and manages the temperature/lighting control of the hotel room according to the request from the operator's smartphone 80, service request, etc. It represents a screen, and may correspond to a monitoring UI screen capable of monitoring the operating status of a hotel room at a glance. 6, on the monitoring UI screen, the manager menu, DND request, departure request, MUR request, equipment request, laundry request, guest room (aqua), vacancy (gray), event notification, event status information Can provide.

7 is a room output to the hotel terminal 90 by the room management software (S/W) installed on the room management system (RMS) 50 of the hotel room hybrid management system 1 according to an embodiment of the present invention It is an example of a UI screen by management software (S/W).

On the other hand, the UI screen by the room management software (S/W) provides a UI screen using icons to enhance the readability of event monitoring by hotel, floor, and room, and when request processing is delayed, the icon color is changed for unprocessed items. First, you can try to induce processing.

On the other hand, the room management system 50 acquires language information through its own translation or AI server when a service is requested from the guest smartphone 70, and stores the hotel room number as metadata in its own memory. After that, by intermediating the translation service between the hotel-oriented smart TV server 30 and the AI server according to the IPTV content request through the guest smart phone 70 or the guest room hotel-oriented smart TV 40, IPTV content translation service is provided. can do.

To this end, the room management system 50 is an IPTV content provided by a smart TV 40 for a guest room or a smart TV 40 for a hotel by a smart phone 70 for a guest room and a smart TV server 30 for the hotel. Upon receiving a request for providing IPTV content for one of the menus, an authentication request message for the smart TV 40 for a guest room or a smart phone 70 for a guest may be transmitted.

The guest room management system 50 receives a unique encryption country key from the smart TV 40 for guest rooms or the guest smartphone 70, and stores the encryption country key in the database 330. After storing it together with the terminal number of the smart TV 40 for the guest room or the smart phone 70 for the guest, the encryption country key is decrypted and the appropriateness of the decrypted country key and the requested IPTV content is checked against the AI server. The transmission/reception unit 310 may be controlled to analyze through a request and transmit the analyzed suitability result to the smart TV 40 for hotel rooms or the smart phone 70 for guests through the network 200.

The room management system (RMS) 50 performs a relay so that the requested IPTV content from the hotel smart TV server 30 is transmitted to the guest room hotel smart TV 40 when the requested IPTV content corresponds to the country. I can.

On the other hand, the room management system (RMS) 50 receives the requested IPTV content from the hotel-oriented smart TV server 30 through the hub switch 20 when the IPTV content corresponds to the country nonconformity, and then receives the received IPTV content. IP header and IPTV content payload of IP packetized packet data is received, the payload length information included in the IP header is extracted, and the payload information from the packet data received as preset payload length section information By separating it, image analysis can be performed in real time.

The room management system (RMS) 50 corresponds to the first to nth categories (n is a natural number of 2 or more) among the incompatibility results analyzed by the AI server for all frame images of the payload length section set in advance during video analysis. It is possible to extract a frame image corresponding to at least one or more category information.

In other words, the room management system (RMS) 50 extracts all frame images corresponding to cultural heterogeneity, cultural disgust, cultural customs attributes, etc., differentiated for each country as category information, based on the big data of the AI server.

Here, the room management system (RMS) 50 extracts a frame image corresponding to cultural heterogeneity, culture disgust, cultural customs, etc., a big data-based country-specific cultural heterogeneity object set DB, country-specific cultural disgust object It can be identified through a search for each of the set DB and the set DB of cultural custom objects for each country.

In other words, the room management system (RMS) 50 transmits an image search request and frame image for at least one or more of the AI server in terms of cultural heterogeneity by country, culture aversion by country, and cultural customs by country, and the verification result data Can be received from the AI server as return information.

Accordingly, the AI server stores various pattern images corresponding to each country-specific cultural heterogeneity object, country-specific culture-aversion object, and country-specific culture-style attribute object for verification of the received frame image. In addition, by comparing the objects included in the frame image with each pattern image tilted at a preset angle, inverted, enlarged, and reduced, in the frame image, cultural heterogeneity objects by country, cultural disgust object by country, Object information corresponding to the cultural custom object of each country can be extracted.

On the other hand, when the AI server receives image information for a preset period of time rather than a frame image for IPTV content from the room management system (RMS) 50, the specificity of the pixel included in the image information, that is, the intensity of the pixel, The characteristics of the pixel may be extracted from the color of the pixel, the line formed by the pixel, and the shape of the pixel changing over time. In addition, the AI server determines an object of image information and a pixel including characteristics similar to the characteristics of pixels for each pattern image as a similar range. In other words, the AI server determines the pixel from which the characteristic is extracted as the reference pixel, and if it is determined to be similar by judging the similarity between the reference pixel and the neighboring pixels, it is It can be judged by cultural custom objects. Here, the similarity is a concept including a difference in brightness between pixels or a difference in distance between pixels.

The room management system (RMS) 50 is provided from the hotel-oriented smart TV server 30 when at least one is extracted for each country-specific cultural heterogeneity object, a country-specific cultural disgust object, and a country-specific cultural custom object. The frame image in which the object of the IPTV content object is detected or the object on the image information may be deleted, or image processing may be performed to call the object in the corresponding country, and then transmitted to the smart TV 40 for a hotel room.

The present invention can also be implemented as a computer-readable code on a computer-readable recording medium. The computer-readable recording medium includes all types of recording devices that store data that can be read by a computer system.

Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disk, and optical data storage devices, and are implemented in the form of carrier waves (for example, transmission through the Internet). Also includes.

In addition, the computer-readable recording medium is distributed over a computer system connected through a network, so that computer-readable codes can be stored and executed in a distributed manner. In addition, functional programs, codes, and code segments for implementing the present invention can be easily inferred by programmers in the technical field to which the present invention belongs.

As described above, in the present specification and drawings, a preferred embodiment of the present invention has been disclosed, and although specific terms are used, this is only used in a general meaning to easily explain the technical content of the present invention and to aid understanding of the invention. , It is not intended to limit the scope of the present invention. In addition to the embodiments disclosed herein, it is apparent to those of ordinary skill in the art that other modified examples based on the technical idea of the present invention may be implemented.

1: Hotel room hybrid management system
10: Hotel Management System (PMS)
20: hub switch
30: Smart TV server for hotels
40: Smart TV for guest rooms
50: Room management system (RMS)
60: AP
70: guest smartphone
80: operator smartphone
90: hotel terminal
100: room RCU
110: RF door lock
120: room air conditioning
130: room switch

Claims (3)

Hotel Management System (PMS) (10), Hub Switch (20), Smart TV Server for Hotels (30), Smart TV for Guest Rooms (40), Room Management System (RMS) (50), AP (60), Guest Smart phone (70) for operator (80), hotel terminal (90), room RCU (Room Control Unit) (100), RF door lock (110), room air conditioner (120), room switch (130). In the hotel guest room hybrid management system (1) including,
According to the wireless access to the AP (60), the guest app information is requested through the guest app request to the guest room management system (RMS) 50 and the hotel management system (PMS) 10 connected through the hub switch 20 After receiving through the network or in the opposite direction of the established communication channel, install the guest app, and register the hotel room number on the installed guest app, and then send a service request through the AP 60 through the Room Management System (RMS) ( 50), the reception of real-time requests to the operator's smartphone 80, the hotel terminal 90, and the Rinrensil terminal 90a by the room management system (RMS) 50 are interpreted and delivered in Korean, With the installed guest app, room control, service requests, hotel promotions and facility information are provided in multiple languages, providing a mobile application that can be used conveniently regardless of the nationality of the guest.
By transmitting the voice information recognized based on voice recognition to the room management system (RMS) 50 through wireless access to the AP 60, the room management system (RMS) 50 to the AI server through the network. A guest smartphone 70 to provide voice information recognized through access; And
When the service request is processed by the room maid who operates the operator's smartphone 80 according to the service request, and a change in the processing status is input, it is processed by the room management system (RMS) 50 through the AP 60 The processing status monitoring information according to the state change is transmitted, and the cut processing status monitoring information is also transmitted by wire to the hotel terminal 90 by the guest room management system (RMS) 50, and the AP A smartphone for an operator to be transmitted through 60; Including,
The UI (User Interface) screen information of the guest app installed on the guest smartphone 70 includes hotel information and promotion, basic menu information divided into room control, service request, and general information,
As general information, dual time provides time information of the country corresponding to the guest's nationality and current time information of Korea, and provides information on the value ratio between the currency value of the guest country and the Korean won value at the exchange rate.
Room control is a hotel terminal connected to the room management system 50 according to the access of the guest smartphone 70 through the room air conditioner 120 installed in the hotel room number where the guest stays, lighting, and the AP 60 for electric curtains. By providing the function of transmitting the control command of the guest smartphone 70 to the guest room RCU 100 through 90, temperature control of the room air conditioner 120 connected to the room RCU 100 through a control line And, performs on/off control for the cabin switch 130 for lighting, and performs on/off control for the cabin switch 130 for electric curtains,
The service request includes a wake-up call, laundry, do not disturb, and a smart phone for the operator according to the control of the room management system 50 according to the access of the guest smart phone 70 through the AP 60 for services including room cleaning. 80) by providing the function of transmitting the service request of the guest smartphone 70, to provide various services by the room maid with the operator's smartphone 80,
In order to provide UI screen information of the operator app installed on the operator's smartphone 80,
By providing a service request through the guest app to the guest room management system (RMS) 50 through the AP 60 of the guest smartphone 70 to the operator's smartphone 80, the operator's smartphone 80 The guest room management system (RMS) 50 receives the transmission of the processing status according to the reception of real-time requests from the AP 60 again and transmits it to the guest smartphone 70 through the AP 60, In the process of allowing the processing state to be confirmed on the fabric 70,
Room management system (RMS) (50),
1) The requested hotel room number, 2) The requested content is not only provided as a service request to the operator's smartphone 80, but also 3) the request execution information is provided for the previously processed service request. , For currently received service requests, 4) control to output the new requested service indication, and 5) control to output the service request during processing according to the existing service request, and control to display the existing service request. If the processing is completed according to the 6) control to output the service processing completion indication,
The operator's smartphone 80,
It is controlled through an operator app that enables service response by receiving service requests according to the hotel room number in real time through the UI screen.
When the hotel room condition monitoring and remote temperature setting function is provided upon guest request by the operator's smartphone 80,
The operator's smartphone 80,
After receiving a monitoring request from the guest smartphone 70 or the hotel terminal 90 through the room management system (RMS) 50, image information provided from the CCTV connected to the room RCU 100 installed in the hotel room The image information is received according to the information request to the room RCU 100 to receive from the room management system (RMS) 50 via the hotel terminal 90 connected to the room RCU 100,
1) Room condition monitoring {occupancy, cleaning, request, completion, door (RF door lock 110 and windows) opening and closing}, and 2) room direct control (curtain, lighting, temperature) can be performed. ,
1) Emergency monitoring and cancellation, 2) Guest app, which is a customer app, and when the hotel terminal (90) is a smartphone, a message is sent to the employee app through wireless access to the AP (60) through the room management system (RMS). (50) to the guest smartphone (70) and the hotel terminal (90) to transmit a message (MSG) of the processing details according to the room direct control, 3) transmission of room information monitoring information, 4) by the trace function Transmits trace information to prevent damage and loss of chairs,
In order to provide trace information for the operator's smartphone 80, the room management system 50,
Image information in the hotel room captured by CCTV before the guest's check-in using the guest smartphone 70 is acquired from the room RCU 100, and then an image through a request to the AI server for each object in the image information After receiving the object name through analysis, it stores the object name and coordinate information on the image information in its own storage unit,
The room management system 50,
When checking out or going out by the guest smartphone 70 is received through the AP 60, video information is received from the CCTV connected to the RCU 100 through a request to the RCU 100, By recognizing each object in the image information, it stores the change state of coordinate information of the recognized object before check-in and in the check-out or out state in its own storage unit,
The room management system 50,
Changes in coordinate information about the object recognized by the operator's smartphone 80 and the hotel terminal 90 for the extracted object name after extracting the object whose coordinate information change state for each object is not detected or changed over a preset area By transmitting as trace information, which is a set of states, there is no response message to the query or the penalty of damage or loss through the transmission of a responsive query message including trace information on the guest smartphone 70 from the operator's smartphone 80 When an acknowledged response message is received, based on the reimbursement amount information stored on the hotel terminal 90 for the object extracted from the hotel terminal 90 through a reimbursement request from the operator's smartphone 80 to the hotel terminal 90 Therefore, in the case of check-out of a guest who operates a guest smartphone 70, payment is made through a POS terminal connected to the hotel terminal 90,
The room management system 50,
When a service is requested from the guest smartphone 70, language information is acquired through its own translation or AI server, and the hotel room number is stored in its own memory as metadata, and then the guest smartphone 70 In order to provide an IPTV content translation service by intermediating the translation service between the hotel-oriented smart TV server 30 and the AI server according to the IPTV content request through the smart TV 40 for a hotel or guest room,
Request to provide IPTV content for one of the IPTV content menus provided by the smart TV server 30 for the hotel on the smart TV 40 for the guest room hotel or the smart TV 40 for the guest room Upon receipt, an authentication request message for the smart TV 40 for the guest room or the smart phone 70 for the guest is transmitted, and
By receiving a unique encryption country key (nation key) from the room hotel smart TV 40 or guest smartphone 70, the encryption country key (nation key) in the database 330 Smart TV (40) ) Or, after storing it with the terminal number of the guest smartphone 70, decryption is performed on the encrypted country key, and the suitability of the decrypted country key and the requested IPTV content is analyzed through a request to the AI server, and analysis Controls the transmission/reception unit 310 to transmit the result of the suitability to the smart TV 40 for the guest room or the smart phone 70 for the guest room through the network 200,
When the requested IPTV content corresponds to the country conformity, relay is performed to transmit the requested IPTV content from the hotel-oriented smart TV server 30 to the guest room hotel-oriented smart TV 40,
The room management system (RMS) 50,
When the IPTV content corresponds to the country nonconformity, after receiving the requested IPTV content from the hotel-oriented smart TV server 30 through the hub switch 20, the IP header of the received IPTV content and the IPTV content payload are After receiving the IP packetized packet data, extracting the payload length information included in the IP header, separating the payload information from the packet data received as the preset payload length section information, and performing video analysis in real time,
Corresponds to at least one category information corresponding to the first to nth categories (n is a natural number of 2 or more) among the results of incompatibility analyzed by the AI server for all frame images in the preset payload length section during video analysis. By performing the extraction of the frame image, all of the frame images corresponding to cultural heterogeneity, cultural aversion, and cultural customs differentiated for each country are extracted based on the big data of the AI server with category information.
The guest room management system 50 extracts a frame image including cultural heterogeneity, cultural disgust, and cultural customs attributes, and the big data-based cultural heterogeneity object set DB for each country, culture aversion object set DB for each country, and country In order to determine through a search for each DB of cultural attributes object set, an image search request and frame image for at least one or more of the AI server for cultural heterogeneity by country, cultural aversion by country, and cultural custom by country are transmitted. The verification result data is received as return information from the AI server,
AI server,
Various pattern images corresponding to each country-specific cultural heterogeneity object, country-specific cultural disgust object, and country-specific cultural-property object are stored for verification of the received frame image.The pattern image information set, and each pattern image are stored in advance. By comparing objects inclined at a set angle, inverted, enlarged, reduced and included in the frame image, in the frame image, cultural heterogeneity objects by country, cultural disgust object by country, cultural custom object by country Extract the corresponding object information,
The room management system (RMS) 50,
As a result of the verification, when at least one of the cultural heterogeneity object by country, the culture disgusting object by country, and the cultural wind property object by country is extracted, frame image in which the object of IPTV content provided from the hotel-oriented smart TV server 30 is detected Alternatively, a hotel room hybrid management system comprising deleting an object on the image information or performing image processing so that the object in the corresponding country macro is referred to, and then transmitting it to a smart TV 40 for a hotel room.
delete delete

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