KR102018283B1 - AI business chat-bot system - Google Patents

Abstract

The present invention relates to an artificial intelligent business chatbot system which provides services such as information provision, consultation, order, reservation, payment, etc. according to a request of a member while an artificial intelligent chatbot has a conversation with the member and, particularly, to an artificial intelligent business chatbot system which employs a priority word recognition algorithm method for assigning a weight to words when analyzing conversation content of a member, and recognizing and analyzing words having a high weight by giving a priority to the words. The artificial intelligent business chatbot system employing a priority word recognition algorithm method according to the present invention comprises: a chatting server for having a conversation with a member by a method of chatting with a terminal; an analysis server for analyzing conversation content received from the chatting server; an execution server for executing a request of the member according to the analysis of the analysis server; a response server for generating conversation content according to the analysis of the analysis server or the execution of the execution server and providing the generated conversation content to the chatting server; and a member management DB for analyzing and learning propensity of the member according to the analysis of the analysis server and the execution of the execution server and storing an analyzed and learned result in a database, wherein the analysis server analyzes the received conversation content to recognize intention of the conversation, assigns a priority to words constituting the conversation according to the intention of broken conversation, and processes the words in the execution server or the response server.

Description

AI business chatbot system using priority word recognition algorithm

The present invention relates to an AI business chatbot system in which an AI chatbot communicates with a member and provides services such as information providing, consultation, ordering, reservation, and payment according to a request. The present invention relates to an artificial intelligence business chatbot system employing a priority word recognition algorithm that recognizes and analyzes a word having a high weight by prioritizing a weight.

Artificial intelligence is one of the hottest technologies in the Fourth Industrial Revolution, and it is being applied to various industries such as education, finance, and automobiles as a technology that companies around the world are paying attention to.

Among them, the chatbot, which combines AI technology, is a service that is gradually developed based on technology and is expected to be commercialized, and it will grow by more than 37% worldwide by 2021, according to market research firm Technavio.

Chat-Bot is a chat-bot based on artificial intelligence technology that analyzes the input conversation as if the user entered a question as if they were talking to a friend using a messenger.

The chatbot is expected to expand its scope of use from simple Q & A about intelligent virtual helper service, weather, traffic, schedule, etc. to service through user pattern analysis, and become a life-oriented service.

As a related art for a chatbot, Patent Publication Nos. 10-2004-0092256 "Interactive Agent using Collaborative Science and Technology", Patent Publication No. 10-2008-0023276, "Interactive Search Method", and the like have been disclosed.

The chatbot according to the related art analyzes a user's conversation as intended to respond to a user's question according to a predetermined response rule and thus fails to properly respond to the user's request.

The present invention has been made to solve the problem according to the prior art, the words of the member's conversations in a natural language processing method to analyze the words, weighting the words to recognize the high weight words are processed as priority It is an object of the present invention to provide an AI business chatbot system employing a priority word recognition algorithm that can respond to members' conversations more accurately and communicate smoothly and accurately.

AI business chatbot system employing a priority word recognition algorithm method according to the present invention for achieving the above object is

A chat server that communicates with the members in a chat manner with the terminal;

An analysis server for analyzing the contents of the conversation received from the chat server;

Performing server for performing the member's request according to the analysis of the analysis server;

A response server generating a conversation content according to the analysis of the analysis server or the execution of the execution server and providing the chat content to the chat server;

And a member management DB that analyzes and learns the member's propensity according to the analysis of the analysis server and the performance of the execution server, and makes a database.

The analysis server analyzes the contents of the received conversation to grasp the intention of the conversation, and gives priority to words constituting the conversation according to the intention of the broken conversation so that the processing server or the response server is processed. do.

And the terminal is characterized in that chat with the chat server on the basis of the loaded SNS messenger,

The performing server may include a search engine for searching for information, an order engine for ordering goods, a reservation engine for booking a visit, and a payment engine for paying a fee.

The artificial intelligence business chatbot system employing the priority word recognition algorithm method according to the present invention can quickly and accurately grasp the contents of a member's conversation, and can perform a conversation in accordance with the member's intention, and the member's information search request and product order request. , Reservation request, etc. can be performed smoothly.

And by introducing the AI chatbot service according to the present invention to the business of small and medium-sized business people, by using the chatbot as a customer service channel to handle various customer consumption, such as cancellation, refund, etc. performed by the counselor can reduce labor costs and incidental costs ,

It can be used as a commerce channel so chatbots can sell products and even make payments.

Using it as a marketing channel, chatbots can learn the user's personality, lifestyle, and behavioral patterns, and can expect emotional and personalized personalized communication through chatbots.

1 is a block diagram of an artificial intelligence business chatbot system employing a priority word recognition algorithm according to the present invention.
2 is a screen showing an example in which a terminal and a chat server communicate with each other.
3 is a diagram illustrating an example of a process in which an analysis server recognizes and processes words constituting a received conversation content as priorities;
4 is a diagram illustrating an example in which a terminal is mounted on a table 80.
5 is an exploded perspective view of the mounting means of FIG.
6 illustrates the actuation mechanism of the mounting means.

Hereinafter, an artificial intelligence business chatbot system employing a priority word recognition algorithm according to the present invention will be described in detail with reference to the accompanying drawings.

Prior to describing the AI business chatbot system employing the priority word recognition algorithm of the present invention in more detail,

Since the present invention may be modified in various ways and have various forms, embodiments (or embodiments) will be described in detail in the text. However, this is not intended to limit the present invention to the specific form disclosed, it should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention.

In each of the drawings, the same reference numerals, in particular, the tens and ones digits, or the same digits, tens, ones, and alphabets refer to members having the same or similar functions, and unless otherwise specified, each member in the figures The member referred to by the reference numeral may be regarded as a member conforming to these criteria.

In addition, in each drawing, the components are exaggerated in size (or thick) in small (or thin) or simplified in size or thickness in consideration of the convenience of understanding, but the protection scope of the present invention is limited by this analysis. It should not be.

The terminology used herein is for the purpose of describing particular embodiments (suns, aspects, and embodiments) (or embodiments) only and is not intended to be limiting of the invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In this application, the terms “comprises” or “consists” are intended to indicate that there is a feature, number, step, action, component, part, or combination thereof described on the specification, but one or more other features. It is to be understood that the present invention does not exclude the possibility of the presence or the addition of numbers, steps, operations, components, parts, or combinations thereof.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art. Terms such as those defined in the commonly used dictionaries should be construed as having meanings consistent with the meanings in the context of the related art, and shall not be construed in ideal or excessively formal meanings unless expressly defined in this application. Do not.

As shown in Figure 1, the artificial intelligence business chatbot system employing a priority word recognition algorithm according to the present invention is a chat server 10, analysis server 20, execution server 30, response server 40, small and medium Commerce and industry support server 60, including a member management DB (50).

The chat server 10 is connected to the terminal 1 via a network to communicate with each other in a chat manner.

As the terminal 1, a smartphone is representative, and a tablet, a PC, or the like may also be used as the terminal 1.

In order to use the service according to the present invention, the terminal 1 is equipped with a separate application to chat with the chat server 10, and is mounted on the terminal 1 without a separate application and used by a member. Based on the existing SNS messenger (for example, KakaoTalk, LINE, Facebook, etc.) can also communicate with the chat server 10. In the case of 'Kakao Talk' as an SNS messenger, a member can chat by adding a chat server 10 as a friend through a friend search function in KakaoTalk, which he uses, and adds a chat server 10 added as a friend to another. You can also share it with others.

The analysis server 20 analyzes the conversation contents of the member that the chat server 10 receives, causing the execution server 30 to perform the requirements required in the conversation contents, and the response server 40 signs the members. Allows you to create an utterance (conversation to be sent) that responds to (incoming conversation).

The analysis server 20 first grasps the intention of the conversation by a natural language processing method that analyzes the received sign language of the member in words, syllables, and morphemes, and prioritizes words composing the conversation according to the identified intention of the conversation. In this case, the action is performed by the execution server 30 or the response server 40.

When grasping the intention of the conversation (that is, sign language) received by the analysis server 20, not only the sign language content itself, but also the learning data of members learned in the meantime, such as the propensity of the member registered in the member management DB 50, tone, etc. Reflect on the intention of the conversation.

The execution server 30 performs a member's request according to the analysis of the analysis server 20.

The execution server 30 includes a search engine 31 for searching various information, an order engine 33 for ordering goods, a reservation engine 35 for booking hospital care or accommodation, and a payment engine for paying costs. ) And the like.

The search engine 31 searches for a variety of information requested by a member in a DB or the Internet built in the system of the present invention to be provided to the terminal 1 of the member.

The order engine 33 and the reservation engine 35 make an order or a reservation according to the request of a member at a store capable of ordering or making reservations on the Internet.

The payment engine 37 pays the cost according to the request of the member.

The response server 40 generates a conversation (speech) to respond to a conversation (sign language) of a member according to the analysis of the analysis server 20 or the execution server 30 is provided to the chat server 10. do.

The small and medium business support server 60 provides information on small and medium business owners doing business using the system according to the present invention, and is linked to the order engine 33, the reservation engine 35 and the payment engine 37. To ensure that orders, reservations and payments are made to small and medium-sized businesses quickly and accurately.

The small and medium business support server 60 manages small and medium business people by classifying them into business categories such as restaurants, cafes, beauty, health, hospitals, tax & legal & labor, professions, banks, and the like.

 The SME registered in the SME support server 60 provides information on the format, specifications, items, etc. of a program that executes orders, reservations, and payments from a company operated by the SME, and the order engine of the performing server 30. (33), the reservation engine 35 and the payment engine 37 can be performed more quickly and accurately when performing these tasks for the small and medium business. In addition, the small and medium-sized business may be directly ordered / booked / settled by mounting a program of the order, reservation, payment operated by the small and medium business support server 60. At this time, the performing server 30 sends the information required for ordering / reservation / payment to the small and medium business support server 60, the program mounted on the small and medium business support server 60 executes the order / reservation / payment and the result The transfer to the perform server 30.

The performing server 30 may determine the recommendation by giving a weight of a predetermined value to the small and mid-sized businesses registered in the small and medium-sized business support server 60 than the non-registered small and medium business, when recommending the small and medium business as requested by the member .

The member management DB 50 manages information about members using the system according to the present invention.

The member management DB (50) includes the personal information such as the member's ID, contact information, the member's personal information analyzed by using the member's history, information about the history using the system of the present invention, It stores and manages learning data about propensity, lifestyle, behavior patterns, etc. and uses it to provide services of this system.

2 shows an example in which the chat server 10 communicates with a member 1 of a member. [A] refers to a conversation about a hospital appointment, [B] refers to a conversation about a restaurant search and recommendation, [C] about a nail beauty search and recommendation and a reservation request, and [D ] Is about a conversation requesting an order at a cafe.

The analysis of the analysis server 20 is important in order for the chat server 10 to appropriately communicate with the member's intention as described above.

Referring to FIG. 3, an example of a process in which the analysis server 20 analyzes and processes member conversations will be described.

First, it is assumed that the member inputs the conversation content "I want to reserve the view nail at 1 pm this Saturday" and has received the chat server 10 (S10).

The intention of the above member's conversation is 'view thumbnail reservation'. So the analysis server 20 recognizes the 'reservation' as the first word in the dialogue (S11, S12, S13). To make a reservation, the name, number, time and date of the reservation is required. So they become second-order words, and the analysis server 20 recognizes them as second-order words (S14, S15, S16, S17). In the above dialogue, there is a time (1 pm) and a date (this Saturday). There is no name, no personnel. Thus, the analysis server 20 generates and transmits a dialogue (speech) content requesting a 'name' and a 'person' corresponding to the missing second rank word in the response server 40, and sends a response from the member's terminal. To receive (S18, S19).

  And the view nail reservation needs to know which view nail shop to book where. So, where to schedule the view thumbnail to be located, that is, the 'position' corresponds to the first word missing, the analysis server 20 as shown in the [A] of Figure 2 is the utterance of the member asking for the missing location (region) To be transmitted to the terminal 1. When the member inputs the region, the analysis server 20 searches the nail shops in the region through the search engine 31 of the execution server 30 and transmits the nail shops to the terminal 1 of the member. can do.

The analysis server 20 communicates with the member in this way, and when all information necessary for the reservation of the view nail is acquired, the information is registered in the member management DB 50 (S21). It is also delivered to the reservation engine 35 of the performing server 30 so that the actual reservation proceeds. The execution server 30 notifies the member through the response server 40 and the chat server 10 when a reservation engine 35 proceeds to make a reservation, or if a reservation is not possible or a reservation is completed. (S23). And it registers the contents in the member management DB (50).

4 to 6 show an example of the terminal 1 which is provided in a public place and is mounted for use by an unspecified majority.

The non-member can experience the service provided by the system of the present invention through this terminal 1, and can register as a member according to the experience result. And members can log in and use their ID.

In order to match the height of people using a public place, a table 80 having a height of about 1m is installed, and for the protection of the terminal, the terminal 1 is embedded in the protective box 70 in the form of an exposed screen and protected. The box 70 is bound to the table 80 by a metal wire 71 to prevent loss.

The protective box 70 is mounted on the table 80 via a mounting means (S) so as to be replaced stably, to prevent the protective box 70 from falling on the table 80 during use, and coming and going late people If less, the administrator to keep the built-in protection box 70, the terminal is separated from the table (80).

As shown in FIG. 4, the table 80 may be formed in the shape of a robot, an animal, a person, etc. so as to draw attention to those around them. The shape of such robots and pets (dogs, cats, etc.) is a shape that considers the 4th Industrial Revolution and the 5th and 6th AI eras.

On the surface of the table 80 (mainly an upper surface or a front surface thereof), a seating groove 81 in which the protection box 70 is seated is formed, and the mounting means protects the protection box 70 in the protection box 70. When pressed in a state seated on the), the protective box 70 is engaged with the seating groove 81, and when pressed in the coupled state, the engaging box is released so that the protective box 70 can be separated from the seating groove 81.

The mounting means (S) is formed in the vertical direction on the side wall of the insertion groove (S11) and the protective box 70 and the insertion groove (S11) formed in the inner wall of the mounting groove 81 is inserted into the insertion groove (S11). It includes an insertion protrusion (S21).

And the insertion groove (S11) is disposed on the front surface of the engaging plate (S12) having a tooth (S13) is disposed, the corresponding teeth (S23) coupled with the tooth (S13) is projected on the front surface of the insertion projection (S21). Is formed. Coupling of the tooth (S13) and the corresponding tooth (S23) allows the protective box 70 to be inserted into the seating groove 81, but it is not allowed to retreat away.

The locking plate (S12) is provided with a rod (S14) across, the front and rear springs (S15) are elastically supported from the rear of both sides of the rod (S14) to push the rod (S14) to the front. When the protective box 70 is inserted into the seating groove 81 so that the corresponding tooth (S23) is inserted while pushing the tooth (S13), the rod (S14) and the engaging plate (S12) is reversed to the corresponding tooth (S23) is allowed to be inserted, when the corresponding tooth (S23) is inserted, the rod (S14) and the engaging plate (S12) is advanced by the front and rear spring (S15), the corresponding tooth (S23) and the tooth (S13) is coupled The retraction of the corresponding tooth S23 is not allowed.

The mounting means (S) is a combination of the saw tooth (S13) and the corresponding saw tooth (S23) by pressing the protective box 70 in a state in which the protective box 70 is coupled to the seating groove 81, the saw tooth (S13) As the coupling of the corresponding tooth (S23) is released so that the protective box 70 can be separated from the seating groove (81).

To this end, the bottom of the seating groove 81 is provided with a lifting plate (S24) supported by the lifting spring (S25) to push the protective box 70 seated in the seating groove 81 to the upper side.

 And the guide groove (S27) for receiving the teeth (S13) separated from the corresponding teeth (S23) is formed in the vertical direction next to the corresponding teeth (S23) in the front of the insertion projection (S21), the corresponding A pushing protrusion S29 is formed on the top of the tooth S23 to push the locking plate S12 to the side to allow the tooth S13 to move to the guide groove S27 to be accommodated.

And the rod (S14) is elastically supporting one side of the locking plate (S12) to return the locking plate (S12) to return to its original position when the pushing protrusion (S29) the force pushing the locking plate (S12) disappears A spring S16 is provided.

When the protective box 70 is pressed through the mounting means S configured as described above, the process of coupling and separating the protective box 70 to the seating groove 81 will be described with reference to the drawings.

When the protection box 70 is inserted into the seating groove 81 such that the insertion protrusion S21 is inserted into the insertion groove S11, the lifting plate S24 elastically supports the protection box 70. In this state, when the protection box 70 is lightly pressed by hand, the corresponding teeth S23 of the insertion protrusion S21 and the teeth S13 of the locking plate S12 provided in the insertion groove S11 are engaged with each other to engage. do. In this state, the lifting plate S24 elastically supports the protection box 70 upward, and the corresponding teeth S23 and the teeth S13 are engaged so that the protection box 70 is not separated from the seating groove 81. Combined.

Pressing the protective box 70 seated in the seating groove 81 with a finger, the protective box 70 is lowered to the bottom of the seating groove (81). When the protective box 70 is lowered, the pushing protrusion S29 formed at the upper side of the insertion protrusion S21 pushes the catching plate S12 provided in the insertion groove S11 to one side. The teeth S13 of the locking plate S12 that is pushed to one side starts to move out of the corresponding teeth S23 of the insertion protrusion S21 and eventually moves to the guide groove S27. When the tooth S13 moves to the guide groove S27, the teeth S13 are advanced and received in the guide groove S27 by the front and rear spring S15 for elastically supporting the rod S14. In this state, if the finger holding the protection box 70 is released, the lifting plate S24 pushes the protection box 70 upward so that the part is separated from the seating groove 81. At this time, the guide groove (S27) is moved along the tooth (S13) to prevent the collision of the tooth (S13) and the corresponding tooth (S23). A part of the protection box 70 separated from the seating groove 81 may be separated by a finger. When the protection box 70 is separated from the seating groove 81, the locking plate S12 is returned to its original position by the return spring S16 that elastically supports the locking plate S12.

In the above description of the present invention, the AI business chatbot system employing a priority word recognition algorithm having a specific shape and structure has been described with reference to the accompanying drawings. However, the present invention can be variously modified and changed by those skilled in the art. And, such variations and modifications should be construed as falling within the protection scope of the present invention.

10: chat server 20: analysis server
30: execution server 31: search engine
33: order engine 35: reservation engine
37: payment engine 40: response server
50: member management DB 60: small and medium business support server

Claims (4)

A chat server 10 for communicating with a member in a chat manner with the terminal;
Analysis server 20 for analyzing the contents of the conversation received from the chat server;
Performing server 30 for performing a request of the member according to the analysis of the analysis server;
A response server 40 for generating a conversation content according to the analysis of the analysis server or the execution of the execution server and providing the chat content to the chat server;
Member management DB (50) for analyzing and learning the analysis of the analysis server and the propensity of the member according to the performance of the execution server to the database;
A protection box 70 incorporating the terminal;
A table 80 having a seating groove 81 on which the protection box 70 is seated;
And a mounting means (S) for detachably mounting the protective box 70 to the seating groove 81 of the table 80.

The analysis server analyzes the received conversation contents to grasp the intention of the conversation, and gives priority to the words constituting the conversation according to the intention of the broken conversation so that the processing server or the response server is processed. and,

The protective box 70 is bound to the table 80 by a metal wire 71 to prevent loss,
The mounting means (S) is inserted into the insertion groove (S11) is formed in the vertical direction on the side wall of the insertion groove (S11) and the protective box 70 formed in the vertical direction on the inner wall of the seating groove (81). Including an insertion protrusion (S21),
A locking plate S12 having teeth S13 formed on the front surface thereof is disposed in the insertion groove S11, and a corresponding tooth S23 coupled to the teeth S13 protrudes from the front surface of the insertion protrusion S21. The coupling of the saw tooth (S13) and the corresponding saw tooth (S23) allows the protection box 70 to be inserted into the seating groove 81, but it is not allowed to retreat and to escape.
The locking plate (S12) is provided with a rod (S14) across, the front and rear springs (S15) are elastically supported from the rear of both sides of the rod (S14) to push the rod (S14) to the front, the protective box 70 When the corresponding teeth (S23) is inserted while pushing the teeth (S13) is inserted into the seating groove 81, the rod (S14) and the locking plate (S12) is reversed to insert the corresponding teeth (S23). When the corresponding tooth (S23) is inserted, the rod (S14) and the engaging plate (S12) is advanced by the front and rear spring (S15), the corresponding tooth (S23) and the tooth (S13) are coupled to the corresponding tooth (S23) Without retreat)
The bottom of the seating groove 81 is provided with a lifting plate (S24) supported by a lifting spring (S25) to push the protective box 70 seated in the seating groove 81 to the upper side,
In the front of the insertion protrusion (S21) next to the corresponding teeth (S23) is formed a guide groove (S27) for receiving the teeth (S13) separated from the corresponding teeth (S23) in the vertical direction, the corresponding teeth A pushing protrusion S29 is formed at an upper portion of the S23 to push the locking plate S12 to the side to allow the teeth S13 to move to the guide groove S27 to be accommodated.
A return spring for elastically supporting one side of the locking plate S12 to the rod S14 to return the locking plate S12 to its original position when the pushing force S29 pushes the locking plate S12 away. Artificial intelligence business chatbot system employing a priority word recognition algorithm method characterized in that the (S16) is provided. The method of claim 1,
The terminal is an artificial intelligence business chatbot system employing a priority word recognition algorithm, characterized in that chat with the chat server based on the SNS messenger. The method of claim 1,
The execution server is an artificial intelligence business employing a priority word recognition algorithm method comprising a search engine for searching for information, an order engine for ordering goods, a reservation engine for booking a visit, and a payment engine for paying a fee. Chatbot system. delete

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