KR101997920B1 - Chatting system possible to customized answer based of talk - Google Patents

Abstract

The present invention relates to a chat-based chatting system which provides a customized answer based on a message of a user in order to provide an active and flexible chatting service to the user. The customized answer is an answer for providing information on various content such as complaints, daily work processing, care functions, policy search, introduction of Korean culture, advertisements, shopping, games, consulting, and the like through the chatting service.

Description

Chat-based chat system with customized response {CHATTING SYSTEM POSSIBLE TO CUSTOMIZED ANSWER BASED OF TALK}

The present invention relates to a chat-based chat system that provides a customized response based on a user's message in order to provide an active and flexible chat service to a user.

In this case, the customized response is a response for providing information on various contents such as a complaint, daily work process, care function, policy search, introduction of Korean culture, advertisement, shopping, game, and consulting through a chat service.

Messenger is a service we've been using since the mid-1990s.

These messengers have soft-landed their services around PCs, and as smartphones emerged, they have become the representative means of talking with people.

In recent years, with the development of technology, a computer system has developed a chat system that has a conversation with a computer instead of a person. In such a chat system, when a user enters a question as if they are chatting on a terminal, the computer answers based on a predetermined response rule. It is a system that does.

The existing chat system simply recognizes a predefined keyword and outputs a response by using a pattern matching method.

In addition, the existing chat system provides only individual chat service for one content, that is, shopping, shopping, and travel. Accordingly, users had to inconvenience downloading and using a chat program for their own desired content.

Accordingly, the present inventors have come up with a conversation-based chat system that provides a customized response based on the user's message in order to provide an active and flexible chat service to the user.

As a related art, Korean Patent Publication No. 10-2014-0065719 describes a marketing method and system.

The technology may include providing a question message to a user terminal, receiving a response message to the question message from the user terminal, extracting marketing information based on the question message and the response message, and identifying the user. A marketing method and system are described that include storing information and marketing information in association with each other in a marketing database.

As another technique, Korean Patent Laid-Open Publication No. 10-2015-0029316 describes a place recommendation apparatus and method based on the location between terminals.

According to the above description, the place recommendation apparatus based on the location between terminals is linked to a place recommendation request from a first terminal, based on an interface for confirming the location of the first terminal, and based on the location of the first terminal identified from a database. A location between terminals, including a processor identifying a second terminal located within a set distance, detecting point of interest (POI) information corresponding to the location of the second terminal from the database, and providing the first terminal to the first terminal; A place recommendation apparatus and method based on the above are described.

However, the above-described techniques are not only different from the interactive chatbot system proposed by the applicant, but also lack a wrong learning ability.

Regarding the interactive chatbot system, Patent Publication No. 10-1858206 discloses an intelligent chatbot-based interactive on-site support service providing method.

When the access signal is received from the user terminal, the technology redirects to a single sign-on (SSO) login page so that a plurality of pages can be accessed by one login, and when the user terminal is accessed from the SSO login page, Identifying the terminal and receiving the request message, recognizing the predicate using the stemming analysis information, and classifying and analyzing the type of the request message based on the recognition result; A method for providing an intelligent chatbot-based interactive field support service, comprising: searching for a utterance when a match or similarity is equal to or greater than a preset reference value, outputting a corresponding response from a chatbot database, and transmitting the output response to a user terminal; It is described.

However, the above-mentioned technique also does not describe a technique for learning a chatbot incorrectly.

Therefore, in addition to developing a chat-based chat system that provides a customized response based on a user's message, it is necessary to develop a system designed to learn wrong answers.

Publication No. 10-2014-0065719 (2014.05.30.) Publication No. 10-2015-0029316 (2015.03.18.) Patent Registration No. 10-1858206 (announced on May 15, 2018)

An object of the present invention is to provide a chat-based chat system that provides a customized response based on the user's message in order to provide an active and flexible chat service to the user.

In order to achieve the above object, a conversation-based chat system capable of a personalized response according to the present invention includes a terminal and a server, receives message information from a terminal, generates response information in a server, and then sends the message to the terminal. In the chat-based chat system capable of a personalized response, by transmitting, providing a user with a personalized response of the conversation,

After providing the response information, the server is characterized by learning the wrong answer based on the operation state of the terminal.

At this time, the terminal,

A message information generator for generating information input by the user as message information;

A message information transmitter for transmitting the message information generated by the message information generator to the server;

A response information receiver for receiving the response information transmitted from the server; And

Includes; response information output unit for outputting the response information received from the response information receiving unit to the terminal,

The response information output unit,

It is characterized in that to provide an interface output in the form of a conversation on the screen of the terminal.

In addition, the server,

A message information receiver for receiving message information transmitted from the terminal;

A user information storage unit for storing user information including personal information, message information, response information, and incorrect information;

An information linking unit for linking user information for a plurality of users;

Response information generation determination unit for determining whether the response information can be generated for the message information based on the user information;

A response information generation unit generating response information when it is possible to generate response information as a result of the determination of the response information generation determination unit; And

And a response information transmitter for transmitting the response information generated by the response information generator to the terminal.

In addition, if it is impossible to generate the response information as a result of the determination of the response information generation determination unit, through the user information stored in the user information storage unit and the information linkage unit,

And generating response information of the upper category according to the message information.

In addition, the response information generation unit,

An intention analysis module for analyzing the intention of the message information based on the text;

An omission text analysis module for analyzing omission information necessary for generating response information on the message information based on the user information; And

And a response information generation module for generating response information based on the omitted information.

In addition, the server further comprises a new response information generation unit that allows the user to directly generate the response information.

The server may further include an incorrect answer learning unit for learning incorrect answer information based on an operation of the terminal receiving the response information.

In addition, the incorrect answer learning unit,

A terminal connection type determination module that determines that the communication information is incorrect when the conversation is terminated within a predetermined time after the terminal receives the response information;

A user manipulation determination module that determines that the terminal receives incorrect response information after the terminal receives the response information and there is no terminal manipulation of the user to exceed a predetermined time; And

If it is determined that the incorrect information according to the determination result of any one of the terminal connection type determination module or the user operation determination module, the incorrect learning module for storing the incorrect information in the user information storage unit.

In addition, the information linkage unit can be linked to the external server,

When the external server is a server that stores the information of the National Language Institute dialect dictionary, it is possible to generate the message information input to the dialects around the country, it can be generated as a response information.

According to the chat-based chat system that can be customized response according to the present invention,

First, by providing an interactive chatbot, it has the effect of enabling a flexible and customized response to the user.

Second, the chat service has the effect of providing information on various contents such as civil complaints, daily work processing, care functions, policy search, introduction of Korean culture, advertising, shopping, games, and consulting.

Third, the system judges (recognizes) that an incorrect answer is provided based on the user's operation, not learning all the response information, and if it is determined that the incorrect answer is provided according to the determination result, the system can learn the incorrect answer. Has an effect.

1 is a block diagram showing the configuration of a terminal in a chat-based chat system capable of a customized response according to the present invention.
Figure 2 is a block diagram showing the configuration of the server in a chat-based chat system that can be customized response according to the present invention.
3 illustrates an example of response information generation based on message information of a chat-based chat system capable of a customized response according to the present invention.
Figure 4 shows a conversation system provided with response information in the chat-based chat system capable of a personalized response according to the present invention as a message information for a question about the application for entering the daycare center.
5 is a diagram illustrating a conversation system providing response information according to message information for shopping in a conversation-based chat system capable of a customized response according to the present invention.
6 illustrates a conversation system in which a conversation-based chat system capable of a personalized response according to the present invention confirms the survival of a user.

The terms or words used in this specification and claims are not to be construed as limiting in their usual or dictionary meanings, and the inventors may appropriately define the concept of terms in order to best describe their invention. Based on the principle, it should be interpreted as meaning and concept corresponding to the technical idea of the present invention.

Therefore, the matters described in the embodiments and drawings described herein are only the most preferred embodiments of the present invention and do not represent all of the technical idea of the present invention, and various equivalents may be substituted for them at the time of the present application. It should be understood that there may be water and variations.

Before describing the present invention with reference to the drawings, it is not shown or specifically described for the matters that are not necessary to reveal the gist of the present invention, that is, those skilled in the art can obviously add. Make a note.

The present invention relates to a chat-based chat system that provides a customized response based on a user's message in order to provide an active and flexible chat service to a user.

In this case, the customized response is a response for providing information on various contents such as a complaint, daily work process, care function, policy search, introduction of Korean culture, advertisement, shopping, game, and consulting through a chat service.

Such a chat system based on a customized response according to the present invention includes a terminal 100 and a server 200 as shown in FIGS. 1 and 2 of the accompanying drawings.

1 is a block diagram showing the configuration of a terminal in a conversation-based chat system capable of a customized response according to the present invention, and FIG. 2 is a block diagram showing a configuration of a server in a conversation-based chat system capable of a customized response according to the present invention. will be.

The terminal 100 according to the present invention may be installed as a user terminal, such as a smart device, a desktop, a notebook, a PDA, and the like, and may be applied to anything that can communicate with the server 200 described later.

The terminal 100 includes a message information generator, a message information transmitter, a response information receiver, and a response information output unit.

The message information generation unit functions to generate information input by the user through the terminal 100 as message information. That is, the message information refers to all message type information input by the user through the keyboard or keyboard of the terminal.

The message information transmission unit functions to transmit the message information generated through the message information generation unit to the server 200.

The response information receiving unit functions to receive response information generated by the server 200 to be described later from the server 200, which will be described later through the description of the server 200.

The response information output unit functions to output response information of the server 200 received through the response information receiver on the screen of the terminal 100.

In this case, an example in which the response information is output on the screen of the terminal 100 may vary. Specifically, a chat system using an application provided by a chat-based chat system capable of a customized response according to the present invention. You can implement an interface that looks like a conversation.

Referring to FIG. 2, the server 200 receives message information from the terminal 100, generates response information, and transmits the response information to the terminal 100 again. Can be done.

To this end, the server 200 mainly includes a message information receiving unit, a user information storing unit, an information interlocking unit, a response information generating unit determining unit, a response information generating unit, an alternative response information generating unit, a response information transmitting unit, and an incorrect answer learning unit. can do.

The message information receiving unit functions to receive the message information generated and transmitted from the terminal 100.

The user information storage unit functions to store information of a user who uses a chat-based chat system capable of a personalized response according to the present invention.

At this time, the user information may include the user's personal information, such as personal information, telephone number, ID / PW, and also according to the message information of the user using a chat-based chat system that can be customized response according to the present invention The information may be accumulated by learning response information.

In addition, the message information may be classified according to categories, and the information may be classified into upper and lower categories. For example, as a category for pork belly, the food may be classified into higher categories such as meat, western food, and food.

The information linking unit functions to link the message information of the plurality of users accumulated in the user information storage unit with the response information.

For example, if user B has received a 'response information in response to the message information on a, and is accumulated and stored in the user information storage unit,

If user A transmits the message information about a to the server 200, the user can provide the user A based on the response information a 'of user B through the information linkage unit.

The response information generation determination unit determines whether response information to be generated for the user's message information is accumulated in the user information storage unit based on the response information accumulated by the user information storage unit, so that the response to the message information is possible. Function.

If it is determined that generation of response information is possible, the server 200 generates response information through the response information generation unit.

On the contrary, if it is determined that the response information is not generated, the server 200 classifies the category according to the message information through the information user information storage unit and the information linking unit, and then responds to the higher category. Information can be generated and guided.

The classification of this category is to analyze the text included in the message information and to classify the category for each text.

Hereinafter, an example of response information will be described with reference to the accompanying drawings.

3 illustrates an example of response information generation based on message information of a chat-based chat system capable of a customized response according to the present invention.

To this end, the response information generation unit based on the accumulated response information stored in the user information storage unit, to generate response information for the message information, (a) an intention analysis module for analyzing the intention according to the user's message information; (b) an omission text analysis module for analyzing omission of information necessary for generating response information, and (c) a response information generation module for generating response information based on the omitted information (omit information).

Accordingly, for example, as shown in FIG. 3, the text included in the message information is evening, taxi, and reservation, whereas the intention of the message information is to reserve a taxi in the evening, while omitting where and when to board the taxi. So, it is possible to generate response information for querying this.

In addition, Figure 4 shows a conversation system provided with the response information in the chat-based chat system capable of a personalized response according to the present invention as the message information to the question about the entrance to the day care center,

5 is a diagram illustrating a conversation system providing response information according to message information for shopping in a conversation-based chat system capable of a customized response according to the present invention.

In particular, referring to Figure 5, compared to the user had to perform the price, color and type for the conventional shopping hassle directly, compared to the "go to the wedding hall on weekends" and "have to buy a sweet dress to wear" through the dialogue system Only message information, you can link to the site to buy a dress to wear at the wedding,

If necessary, you can easily enter the search and payment by typing 'Find black shoes with a price range between 100,000 won and 150,000 won' using the chat system.

On the other hand, in the chat-based chat system that can be customized response according to the present invention, based on the user's information stored in the user information storage of the server 200, the user is over a certain age (for example, 60 years old or more) When the information is stored as an elderly person living alone, a conversation for confirming whether the user is alive may be driven every certain period (for example, morning or 12 hour intervals).

At this time, if the user using the chat-based chat system that can be tailored response according to the present invention is the office, it will be possible to perform the above-described function in connection with the administrative staff server of the office.

This is the same as Figure 6 of the accompanying drawings.

6 illustrates a conversation system in which a conversation-based chat system capable of a personalized response according to the present invention confirms the survival of a user.

On the other hand, the information interlocking unit of the server 200 may perform a function of interworking with an external server, wherein the external server may be a server that stores the information of the National Language Institute dialect dictionary, through which dialects throughout the country Even when the message information is input, response information can be generated, and depending on the design condition, the response information may be generated and provided using a dialect based on the input message information.

On the other hand, although not shown in the accompanying drawings, the server 200 may further include a new response information generation unit.

The new response information generation unit is for generating response information according to non-universal message information. For example, in the case of a small bakery operated by a self-employed person, the user may wonder about the opening time of the bakery.

At this time, when the user generates and transmits "tell me the opening time of the A bakery" as the message information, since the answer is not common general knowledge, it is not possible to generate appropriate response information.

At this time, the manager of A bakery can directly generate new response information, which means that the owner of A bakery, a small business owner, receives the initial serial key through the data DIY when setting up a chat system program and temporarily gains administrator privileges. After that, access the administrator tool and set the response information.

Here, DIY is short for Do It Yourself, which means that consumers create their own data. In other words, in the present invention, it means that the user who is a small business from the server can set the information after connecting by obtaining temporary administrator authority.

Through this, when the user transmits the message information, "inform the opening time of the A bakery" as the message information, the server 200 may generate the response information "The opening time of the A bakery is 09 o'clock".

In particular, for companies with a lot of data, the user can load the data into Excel at once through the Excel Support Learner for Administrators and learn the user information storage unit with the response information.The Excel Support for Administrators supports files such as csv, xls, txt, etc. Can be easily recalled. If you write the file directly in Excel, you can import the data more accurately if you write it in the sample file format.

The response information transmission unit functions to transmit the response information generated as described above to the terminal 100.

Incorrect learning unit, after providing the response information according to the message information to the user through the terminal 100, if the server 200 determines that the provided response information is the wrong answer, it is a function to learn it .

To this end, the incorrect learning unit includes a terminal connection termination determination module and a user operation determination module to determine whether the wrong answer,

If it is determined that the response information provided through any one of these is incorrect, it includes an incorrect learning module for learning the wrong answer to store in the user information storage.

The terminal connection type determination module for determining an incorrect answer functions to determine that the conversation is terminated within a predetermined time after the terminal 100 receives the response information.

Although the user operation determination module is provided with the response information to the terminal 100, the user operation determination module functions to determine when there is no user terminal operation (link not connected, etc.) for a predetermined time.

In particular, in the case of the user operation determination module, when the terminal 100 of the user has other general operations, and there is no terminal operation on the provided response information (no link connection, etc.), the user terminal 100 is determined to be incorrect. If there is no operation itself, it is determined that the user has not yet operated the terminal 100, and there is no operation such as link connection for a predetermined time since there is an operation of the terminal 100 after the response information is provided. In some cases, it may be judged to be incorrect.

The determination criterion of the terminal connection termination determination module and the user operation determination module may be possible by receiving a log according to the operation of the terminal 100 from the terminal 100. To this end, the server 200 may further include a log receiver.

On the other hand, according to the design condition, when the server 200 is to learn the wrong answer through the incorrect answer learning unit, if the same or similar message information is requested for the user, do not provide the response information learned by the wrong answer.

In this case, the classification of the user may be based on the recognition information stored in the user information storage unit, and the determination of similar message information may be based on the above-described text extraction and determination (response information generation unit, etc.).

According to another design condition, the incorrect information learned by the incorrect learning module is stored in the user information storage unit, and the server 200 may further include an incorrect statistics unit to calculate statistics on the incorrect information.

In this case, the statistics on the incorrect answer information refers to a probability learned by the incorrect answer of the response information based on the message information. For example, a plurality of users may be provided with a 'response information for the message information of A. If the probability of incorrect answer exceeds the predetermined value (for example, 80%) as a result of the calculation of the incorrect answer statistics unit, the response information of a 'is excluded from the response information of the message information of A for all users in the future. It is.

As described above, a preferred embodiment according to the present invention has been described, and the fact that the present invention can be embodied in other specific forms in addition to the above-described embodiments without departing from the spirit or scope thereof is known to those skilled in the art. It is obvious to those who have it.

Therefore, the above-described embodiments should be regarded as illustrative rather than restrictive, and thus, the present invention is not limited to the above description but may be modified within the scope of the appended claims and their equivalents.

100: terminal
200: server

Claims (9)

Receiving message information from a terminal, including a terminal and a server, generates response information in the server, and then transmits the response information to the terminal, thereby providing a customized response in the form of a conversation. In
The server,
After providing the response information, based on the operation status of the terminal to learn the wrong answer,
A message information receiver for receiving message information transmitted from the terminal;
A user information storage unit for storing user information including personal information, message information, response information, and incorrect information;
An information linking unit for linking user information for a plurality of users;
Response information generation determination unit for determining whether the response information can be generated for the message information based on the user information;
A response information generation unit generating response information when it is possible to generate response information as a result of the determination of the response information generation determination unit; And
And a response information transmitter for transmitting the response information generated by the response information generator to the terminal.
Further comprising a wrong answer learning unit for learning incorrect answer information based on the operation of the terminal receiving the response information,
The incorrect answer learning unit,
A terminal connection type determination module that determines that the communication information is incorrect when the conversation is terminated within a predetermined time after the terminal receives the response information;
A user manipulation determination module that determines that the terminal receives incorrect response information after the terminal receives the response information and there is no terminal manipulation of the user to exceed a predetermined time; And
If it is determined that the incorrect information according to the determination result of any one of the terminal connection type determination module or the user operation determination module, incorrect learning module for storing the incorrect information in the user information storage unit;
The user operation determining module does not have a terminal operation of the user to exceed a predetermined time even though the response information is provided to the terminal, or if there is no terminal operation on the response information provided even if the user's terminal has other general operations, or If the user's terminal does not have the operation itself, or if there is no operation of the link connection for a predetermined time from the operation of the terminal after the response information is provided, it is determined as the incorrect information.
The server,
Further comprising an incorrect statistics unit for calculating statistics for the incorrect information,
The incorrect answer statistics unit,
Calculates the wrong answer probability learned from the incorrect answer of the response information based on the user's message information, and provides the response information according to the message information for a plurality of users, so that when the result of the incorrect answer statistical unit exceeds the predetermined value, all users Chat response-based chat system that can be customized response, characterized in that for excluding the response information learned in error from the response information for the message information.
The method according to claim 1,
The terminal,
A message information generator for generating information input by the user as message information;
A message information transmitter for transmitting the message information generated by the message information generator to the server;
A response information receiver for receiving the response information transmitted from the server; And
Includes; response information output unit for outputting the response information received from the response information receiving unit to the terminal,
The response information output unit,
A chat-based chat system capable of a customized response, characterized in that to provide an interface output in the form of a conversation on the screen of the terminal.
delete The method according to claim 1,
As a result of the determination of the response information generation determination unit, when it is impossible to generate the response information, the user information stored in the user information storage unit and the information linking unit may be used.
Chat response-based chat system that can be customized response, characterized in that for generating the response information of the upper category according to the message information.
The method according to claim 1,
The response information generator,
An intention analysis module for analyzing the intention of the message information based on the text;
An omission text analysis module for analyzing omission information necessary for generating response information on the message information based on the user information; And
And a response information generation module for generating response information based on the omitted information.
The method according to claim 1,
The server,
Chat response-based chat system capable of a personalized response, characterized in that it further comprises a new response information generation unit that allows the user to directly create the response information.
delete delete The method according to claim 1,
The information linkage unit can be linked with an external server,
When the external server is a server that stores the information of the National Language Institute dialect dictionary, it is possible to generate the message information input to the dialects all over the country, it is possible to generate as response information, the chat response chats can be customized system.

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