KR101970293B1 - Answer providing method, apparatus and computer program for excuting the method - Google Patents

Abstract

An embodiment of the present invention is a method of providing an answer based on a queryer's selection of a query response set (Set), the method comprising: receiving a first query from a terminal of the queryer; Determining a set of one or more query responses corresponding to the first query as a candidate query response set with reference to the database; Providing the candidate query set to the terminal of the queryer; Receiving selection information of the queryer for the candidate query set; And determining the answer included in the selected query response set as the answer to the first query by referring to the selection information.

Description

[0001] APPARATUS AND COMPUTER PROGRAM FOR EXCUTING THE METHOD [0002]

Embodiments of the present invention relate to an apparatus, a method, and a program for providing an answer, and more particularly, to an apparatus, a method, and a program for providing an answer based on a questioner's selection of a question and answer set.

2. Description of the Related Art [0002] With the rapid development of information communication technologies, various types of terminals such as mobile communication terminals, personal computers, and the like have been implemented to perform various functions.

For example, the mobile communication terminal may be provided with various functions such as data communication, photographing or movie shooting using a camera, music or moving picture file playback, game, and broadcasting viewing. .

In recent years, there has been an increase in the number of users who want to obtain answers by uploading queries through such terminals.

Especially, the inquirer frequently fails to get clear answers to his / her inquiries because the inquiries are exposed to the unspecified persons who are not obliged to answer. In addition, a query without such a clear answer has a relatively low value as information due to the lack of an answer, and even results in the interrogation of other queryers' answers.

SUMMARY OF THE INVENTION The present invention has been made in order to solve the above-mentioned problems, and it is an object of the present invention to provide a queryer with several sets of query responses including queries similar to those of a query and to allow the queryer to select the most appropriate query response set among the provided query response sets, A method, and a program that enable a queryer to obtain more accurate and quick answers without the assistance of others.

A method, a method, and a computer that can accumulate a more meaningful set of query responses by increasing the case of completing an answer to a query of a queryer based on queryer's query response set selection information, Program.

Further, it is intended to provide an apparatus, a method, and a program capable of increasing the variety of queries that can be obtained without answering the answerer by securing a completed QA set.

A method of providing an answer based on a queryer's selection of a query response set (Set) according to an embodiment of the present invention includes: receiving a first query from a terminal of the queryer; Determining a set of one or more query responses corresponding to the first query as a candidate query response set with reference to the database; Providing the candidate query set to the terminal of the queryer; Receiving selection information of the queryer for the candidate query set; And determining the answer included in the selected query response set as the answer to the first query by referring to the selection information.

The method of providing an answer according to an embodiment of the present invention includes: generating a new query set including the answers to the first query and the determined first query after determining the answer; And adding the generated new query response set to the database.

The method of providing answers according to an embodiment of the present invention includes: providing the first query to an answerer terminal after adding to the database; Receiving an answer of the respondent for the first query from the answerer terminal; And adding an answer of the answerer to the new query response set.

The method of providing answers according to an embodiment of the present invention may further comprise determining the selected query response set as an associated query response set of the new query response set.

The method of providing answers according to an embodiment of the present invention includes: receiving a request to provide the new query set from one or more queryer terminals after adding to the database; And providing the new query response set to the one or more queryer terminals in response to the providing request. Wherein the new query response set may include at least one of the first query, the answer to the first query, the answerer's answer to the first query, and the set of related query responses of the new query response set.

The step of determining with the candidate query set of answers may determine one or more query sets including the query corresponding to the first query in the database as the candidate set of query sets.

The step of determining as the candidate query set of answers may determine a predetermined number of query sets as a candidate query set in order of the degree of similarity between the first query and the corresponding query.

An apparatus for providing an answer based on a selection of a queryor for a query response set (Set) according to an embodiment of the present invention includes a control unit and a memory, and the control unit receives a first query from the terminal of the querying unit, Determining a set of one or more query responses corresponding to the first query as a candidate query set of a query by referring to the database, providing the candidate query set to the terminal of the queryer, And may select the answer included in the selected query response set selected by the queryer as a response to the first query by referring to the selection information.

The control unit may generate a new query response set including the answers to the first query and the determined first query, and may add the generated new query response set to the database.

The control unit may provide the first query to the answerer terminal, receive the answerer's answer to the first query from the answerer terminal, and add the answerer's answer to the new query response set.

The control unit may determine the selected query response set as an associated query response set of the new query response set.

The control unit may receive a provision request of the new query response set from one or more queryer terminals and provide the new query response set to the one or more queryer terminals in response to the provision request. Wherein the new query response set may include at least one of the first query, the answer to the first query, the answerer's answer to the first query, and the set of related query responses of the new query response set.

The control unit may determine one or more sets of query responses including the query corresponding to the first query in the database as the candidate query set.

The control unit may determine a predetermined number of query response sets as a candidate query response set in the order of high degree of similarity between the first query and the corresponding query.

Other aspects, features, and advantages will become apparent from the following drawings, claims, and detailed description of the invention.

According to the embodiments of the present invention, it is possible to provide a queryer with several sets of query responses including queries similar to the query items, to allow the queryer to select the most appropriate query response set among the provided query response sets, A device, a method, and a program capable of obtaining a more accurate and quick answer without assistance can be implemented.

A method, a method, and a computer that can accumulate a more meaningful set of query responses by increasing the case of completing an answer to a query of a queryer based on queryer's query response set selection information, The program can be implemented.

Furthermore, it is possible to implement devices, methods, and programs that can increase the versatility of a query to obtain answers without answering the answerer by ensuring a completed set of question and answer sets.

1 schematically shows a response providing system according to an embodiment of the present invention.
2 schematically shows a configuration of an answer provider apparatus according to an embodiment of the present invention.
3 to 4 are flowcharts for explaining a method by which an answer providing system according to an embodiment of the present invention provides an answer.
5 is an example of a screen in which a queryer inputs a query to a query terminal.
6 is an example of a screen in which a candidate query set provided by the control unit is displayed on the query terminal.
FIG. 7 is an example of a screen displaying a query of a queryer and an answer thereto.
8 is an example of a screen in which an associated query response set is displayed.
9 is an example of a screen in which each item is displayed in the form of a messenger in the inquiry terminal according to an embodiment of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS The present invention is capable of various modifications and various embodiments, and specific embodiments are illustrated in the drawings and described in detail in the detailed description. The effects and features of the present invention and methods of achieving them will be apparent with reference to the embodiments described in detail below with reference to the drawings. However, the present invention is not limited to the embodiments described below, but may be implemented in various forms.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings, wherein like reference numerals refer to like or corresponding components throughout the drawings, and a duplicate description thereof will be omitted .

In the following embodiments, the terms first, second, and the like are used for the purpose of distinguishing one element from another element, not the limitative meaning. In the following examples, the singular forms "a", "an" and "the" include plural referents unless the context clearly dictates otherwise. In the following embodiments, terms such as inclusive or possessive are intended to mean that a feature, or element, described in the specification is present, and does not preclude the possibility that one or more other features or elements may be added. In the drawings, components may be exaggerated or reduced in size for convenience of explanation. For example, the sizes and shapes of the respective components shown in the drawings are arbitrarily shown for convenience of explanation, and thus the present invention is not necessarily limited to those shown in the drawings.

1 schematically shows a response providing system according to an embodiment of the present invention.

Referring to FIG. 1, an answer providing system according to an embodiment of the present invention may include a server 100, a queryer terminal 200, an answerer terminal 400, and a communication network 300 connecting them.

The answer providing system according to an embodiment of the present invention may be arranged such that the server 100 provides a query response set corresponding to the query received from the query terminal 200 to the queryer terminal 200, To generate a new query response set. Also, the response providing system may allow the server 100 to provide a query of a queryer to the answerer terminal 400, receive answers to the query provided from the answerer terminal 400, and add answers to the query response set. A more detailed description will be given later.

In the present invention, a query (query) such as the first query may be a question that a user who is a user of the inquiry terminal 200 wants to answer by asking a question on the answer providing system. At this time, the inquiry may be information that can be transmitted and received electronically through the communication network 300, and may include at least one of a character, a code, a voice, an acoustic image, and an image. For example, a query may be a text or image representation of what the queryer wants to get an answer to.

In the present invention, a query response set (Set) may refer to a data set composed of a query and at least one answer to the query. For example, a set of query responses may include the queryer's first query, the queryer's answer from the pre-established query response set, and the answer to the first query of the answerer.

On the other hand, a candidate query response set, a selected query response set, and a new query response set, which will be described later, are all named according to the purpose and / or role as described above.

A set of query responses is stored in the database and can then be provided to another queryer who makes similar queries.

In the present invention, a 'terminal' such as the queryer terminal 200 and the answerer terminal 400 may mean various devices capable of transmitting and receiving the above query and / or answer with the server 100. In this case, the terminal may be the personal computer 201, 401 or the portable terminal 202, 402. Although the portable terminals 202 and 402 are shown as a smart phone in Fig. 1, the concept of the present invention is not limited thereto.

Meanwhile, the terminal may include input means for inputting a query and display means for displaying a candidate query response set received from the server 100. [ At this time, the input means and the display means can be configured variously according to the type of the query. For example, the input means may include, but is not limited to, a keyboard, a mouse, a trackball, a microphone, a button, a touch panel,

In the present invention, the communication network 300 plays a role of connecting the server 100, the queryer terminal 200, and the answerer terminal 400. For example, the communication network 300 provides a connection path so that the inquirer terminal 200 can access the server 100 and then send and receive packet data. The communication network 300 may be a wired network such as LANs (Local Area Networks), WANs (Wide Area Networks), MANs (Metropolitan Area Networks), ISDNs (Integrated Service Digital Networks), wireless LANs, CDMA, Bluetooth, But the scope of the present invention is not limited thereto.

In the present invention, the server 100 provides a query response set corresponding to the query received from the queryer terminal 200 to the queryer terminal 200, and receives the query information of the queryer Can be generated. In addition, the server 100 may provide a query of a queryer to the answerer terminal 400, receive a response to the query provided from the answerer terminal 400, and add a response to the query response set. To this end, the server 100 may include an answer providing apparatus according to an embodiment of the present invention.

2 schematically shows the configuration of an answer provider apparatus 110 according to an embodiment of the present invention.

Referring to FIG. 2, an answer providing apparatus 110 according to the present embodiment may include a communication unit 111, a controller 112, and a memory 113. Also, although not shown in the figure, the answer providing apparatus 110 according to the present embodiment may further include an input / output unit, a program storage unit, and the like.

The communication unit 111 is a communication unit that transmits the control signal or the data signal to the response providing apparatus 110 through a wired or wireless connection with another network apparatus such as the inquirer terminal 200 and / And software.

The control unit 112 may include any kind of device capable of processing data, such as a processor. Herein, the term " processor " may refer to a data processing apparatus embedded in hardware, for example, having a circuit physically structured to perform a function represented by a code or an instruction contained in the program. As an example of the data processing apparatus built in hardware, a microprocessor, a central processing unit (CPU), a processor core, a multiprocessor, an ASIC (Application-Specific Integrated Circuit, and an FPGA (Field Programmable Gate Array), but the scope of the present invention is not limited thereto.

The memory 113 performs a function of temporarily or permanently storing the data processed by the response providing device 110. [ The memory may include a magnetic storage medium or a flash storage medium, but the scope of the present invention is not limited thereto.

Hereinafter, the answer providing apparatus 110 is assumed to be provided in the server 100, but the answer providing apparatus 110 may be provided separately from the server 100 according to the role assignment.

In one embodiment of the present invention, the controller 112 may receive the first query from the queryer terminal 200. [ In this case, the first query may be a query item of a queryer who is a user of the queryer terminal 200. More specifically, the first query may be one expressed by at least one of a character, a code, a voice, an acoustic image, an image, and an image, as described above. For example, the query may include a letter that the inquirer wishes to receive, such as "Is the current income earner living in the rented house, can the rent deduction be made without the consent of the landlord?"

In addition, the query may include additional questions about the query, as well as what to specifically answer as described above. For example, the query may further include a title and / or topic of the query such as " is a year-end settlement query ", and may further include a category of query such as 'year-end settlement'. However, the present invention is not limited thereto.

The control unit 112 according to an embodiment of the present invention may refer to the database and determine one or more sets of query responses corresponding to the first query as a candidate query set.

At this time, the database may include one or more completed query response sets. In other words, the database may have stored one or more queries and information added with answers to each query. Such a query response set can be generated each time a response to a query of each queryer is completed. While the database may be configured and / or stored in the memory 113 described above.

The control unit 112 according to an embodiment of the present invention may determine one or more sets of query responses including a query corresponding to the first query as a candidate query set. In other words, the control unit 112 according to an embodiment of the present invention can determine a candidate query set corresponding to the first query based on the query similarity.

If, for example, the first query is " current labor income earner and resident in rented house, can rent deduction possible without landlord consent? &Quot;, control unit 112 determines whether the landlord consent ? "," Is it possible to deduct the monthly income? ", And a set of questions and answers including the answers thereto, as the candidate question and answer set.

On the other hand, the control unit 112 can determine whether the two queries, i.e., the first query and the query included in the query response set correspond to each other based on various schemes.

For example, the control unit 112 may determine whether both queries are matched by extracting only a keyword from each query and comparing the keywords. The controller 112 may also generate a feature vector from each query and compare the generated feature vectors to determine whether both queries are matched. In addition, the control unit 112 can judge the similarity of both queries by comprehensively considering the directories of the respective queries and the tags attached to the respective queries. In this case, the directory (Directory) may be a pre-generated one obtained by dividing a plurality of queries into several unit bodies based on the similarity between queries. In other words, the directory according to an embodiment of the present invention may be pre-stored and stored in the memory 113. [

In an alternative embodiment, the control unit 112 may determine the similarity of the query based on the keywords included in the query and the cluster of the query derived based on the feature vector generated from the query. For example, the control unit 112 can determine that both queries are similar when the clusters of two queries are identical. At this time, the cluster is different from the above-described directory, and can be changed according to the set of query responses included in the database. However, the present invention is not limited thereto.

The control unit 112 according to an embodiment of the present invention can determine a predetermined number of query response sets as a candidate query response set in the order of high degree of similarity between the first query and the corresponding query. For example, the control unit 112 may determine the top three query response sets as candidate query response sets in order of similarity.

The controller 112 according to the embodiment of the present invention can provide the queryer terminal 200 with a candidate query set determined by the above-described procedure. In other words, the control unit 112 may provide one or more sets of query responses, that is, candidate query sets, including a query corresponding to the inquirer's query and including answers to the query, to the queryer terminal 200 .

Where the queryer can select the query and the answer to the query he wants from the provided one or more candidate query response sets. For example, a queryer can select the query most similar to his query and the answer to the query. The set of query responses selected by the queryer, i.e., the set of selected query responses, can be used to determine the answers to the first query by the process described below.

The controller 112 according to an embodiment of the present invention can receive queryer selection information for the candidate query set provided as described above from the queryer terminal 200. [ At this time, the selection information may include identification information of the selected query response set, which is the set of query responses selected by the queryer.

Then, the controller 112 according to an embodiment of the present invention can determine the answer included in the selected query response set selected by the queryer as a response to the first query. The control unit 112 may also generate a new query response set that includes an answer to the selected query response set selected by the queryor as an answer to the first query. Of course, the 'query' of this new query response set may be one that includes the first query. The control unit 112 may also add the generated new query set to the database.

According to the prior art, there was a case where the inquirer could not obtain a clear answer to his query. In addition, a query without such a clear answer has a relatively low value as information due to the lack of an answer, and has even resulted in hindering the search of answers by other inquirers.

According to the present invention, a plurality of query sets including queries similar to the query items are provided based on the query contents, and the queryer selects the most appropriate query response set among the query query sets provided, It is possible to obtain a more accurate and quick answer without the assistance of the user.

Further, by increasing the case of completing the answer to the query of the queryer based on the query-answer set selection information of the queryer, it is possible to accumulate a more meaningful set of query responses, whereby the number of significant information can be increased.

Furthermore, ensuring a completed QA set can increase the variety of queries that can be answered without answering the answerer.

Meanwhile, the control unit 112 according to an embodiment of the present invention may complete and / or supplement the query response set by receiving the answer of the answerer from the answerer terminal 400, in addition to the method described above.

For this, the controller 112 according to an embodiment of the present invention may provide a first query to the answerer terminal 400. At this time, the controller 112 may provide the first query to the answerer terminal 400 in response to the request of the answerer terminal 400. For example, the answerer may access the system and query the first query.

On the other hand, the control unit 112 may provide the first query to the answerer terminal 400 in response to the request of the inquirer. For example, if the respondent is a professional respondent in the field of inquiry and the inquirer specifically queries the respondent, this may be the case.

Then, the controller 112 according to an embodiment of the present invention can receive the answer of the answerer for the first query provided from the answerer terminal 400. [ The control unit 112 may then add the answer of the answerer to the new query response set.

At this time, the new query response set may refer to a query query set that includes the answers of the selected query response set selected by the queryer as an answer to the first query, as described above.

If, for example, the new question-answer set is a "current working income earner and you live in a rented house, is it possible to deduct the rent without the consent of the landlord?" Deductions are possible, and deductions can also be made for residential office buildings. "

If the respondent replied, "The landlord's consent is not a requirement in the monthly rent deduction, so I think it will be possible," the new question and answer set will contain the answers of the answerer in addition to the above query and choice answers . In other words, the new query set can contain one query and two answers. At this time, the answer by the inquirer's choice and the answer of the answerer may be included to be distinguished.

Meanwhile, the controller 112 according to the embodiment of the present invention may include the answer of the answerer in the new question and answer set even if the answer selected by the inquirer is not included in the new question and answer set. For example, if the queryer does not select a query that corresponds to his query, the query response set may not contain the answer selected by the queryer. In this case, however, since there is still a need to answer the query of the inquirer, the control unit 112 can receive the answer from the answerer terminal 400 for the unfinished query set and add the received answer to the query response set have.

The control unit 112 according to an embodiment of the present invention may include the selected query set of responses selected by the querying party as an associated query set of the new query set.

Thus, the present invention can clearly display the source of the answers included in the new query response set, and further provide similar information to the queryer of the new query response set, so that the query can be more widely resolved.

The control unit 112 according to an embodiment of the present invention may provide a new query response set to one or more queryer terminals in response to a request for provision of a new query response set from one or more queryer terminals. At this time, the new query response set may include at least one of a first query, an answer to the first query, a reply to the first query, and an associated query response set. The inquirer terminal may include a terminal (not shown) of a third party for inquiring a query including the inquiry terminal 200 and the answerer terminal 400 described above.

3 to 4 are flowcharts for explaining a method by which an answer providing system according to an embodiment of the present invention provides an answer.

The answer providing apparatus 110 may receive the first query from the inquiry terminal 200. (S31) At this time, the first query is the inquiry of the queryer who is the user of the queryer terminal 200 It can mean a question. In addition, the query may include additional questions about the query, as well as what to specifically answer as described above. For example, the query may further include a title and / or topic of the query such as " is a year-end settlement query ", and may further include a category of query such as 'year-end settlement'. However, the present invention is not limited thereto.

The answer providing apparatus 110 according to an embodiment of the present invention may determine one or more sets of query answers corresponding to the first query as a candidate query set by referring to the database (S32)

At this time, the database may have stored at least one query and information added with an answer to each query. Such a query response set can be generated each time a response to a query of each queryer is completed. While the database may be configured and / or stored in the memory 113 described above.

Meanwhile, the answer providing apparatus 110 according to an embodiment of the present invention may determine one or more sets of query responses including a query corresponding to the first query as a candidate query response set. In other words, the answer providing apparatus 110 according to an embodiment of the present invention can determine the set of the candidate queries corresponding to the first query based on the similarity of the query. At this time, the answer providing apparatus 110 can judge whether or not to correspond to the query included in the query answer set based on the various methods, i.e., the first query and the query response set. For example, the answer providing apparatus 110 may extract only a keyword from each query, and compare the keywords to determine whether both queries are matched. Also, the answer providing apparatus 110 can generate a feature vector from each query, and compare the generated feature vectors to determine whether both queries are matched. Also, the answer providing apparatus 110 can judge the similarity of both queries by comprehensively considering the directories of the respective queries and the tags added to the respective queries.

In an alternative embodiment, the answer providing device 110 can determine the similarity of the query based on the keywords included in the query and the cluster of the query derived based on the feature vector generated from the query. For example, the answer providing apparatus 110 can determine that both queries are similar when a cluster of two queries coincides. However, the present invention is not limited thereto.

The answer providing apparatus 110 according to an embodiment of the present invention can determine a predetermined number of query response sets as a candidate query response set in the order of high similarity of the first query and the corresponding query. For example, the answer provider 110 may determine the top three query response sets as a candidate query response set in order of similarity.

The answer providing apparatus 110 according to the embodiment of the present invention can provide the inquiry set 200 determined by the above-described procedure to the inquiry terminal 200. (S33) In other words, May provide the queryer terminal 200 with one or more sets of query answers including a query corresponding to the query of the queryer and a response to the query, that is, a set of candidate queries.

Where the queryer can select the query and the answer to the query he wants from the provided one or more candidate query response sets. For example, a queryer can select the query most similar to his query and the answer to the query. The set of query responses selected by the queryer, i.e., the set of selected query responses, can be used to determine the answers to the first query by the process described below.

The answer providing apparatus 110 according to the embodiment of the present invention can receive queryer selection information for a candidate query response set provided as described above from the queryer terminal 200. (S34) At this time, May include identification information of the selected query response set that is the set of query responses selected by the queryor.

Next, the answer providing apparatus 110 according to an embodiment of the present invention can determine the answers included in the selected query response set selected by the queryer as answers to the first query (S35). (S36). Of course, the 'query' of this new query response set includes the first query, and the second query response set includes the first query. . Also, the response providing apparatus 110 may add the generated new query set to the database (S37)

According to the prior art, there was a case where the inquirer could not obtain a clear answer to his query. In addition, a query without such a clear answer has a relatively low value as information due to the lack of an answer, and has even resulted in hindering the search of answers by other inquirers.

According to the present invention, there are provided a plurality of sets of query answers including a query similar to a query to a queryer based on the query content, and a queryer selects a query response set including the most appropriate query among the provided query response sets, It is possible for the inquirer to obtain more accurate and quick answers without the help of others.

Further, by increasing the case of completing the answer to the query of the queryer based on the query-answer set selection information of the queryer, it is possible to accumulate a more meaningful set of query responses, whereby the number of significant information can be increased.

Furthermore, ensuring a completed QA set can increase the variety of queries that can be answered without answering the answerer.

The answer providing apparatus 110 according to the embodiment of the present invention may include the selected query set selected by the queryer as an associated query set of the newly generated query set.

Thus, the present invention can clearly display the source of the answers included in the new query response set, and further provide similar information to the queryer of the new query response set, so that the query can be more widely resolved.

Thereafter, the response providing apparatus 110 according to the embodiment of the present invention receives the request for providing a new query response set (S44a) from the inquiry terminal 200, and transmits the request to the inquiry terminal 200 (S45a). At this time, the new query response set may include at least one of the first query, the answer to the first query, and the set of related query responses.

4, an answer providing apparatus 110 according to an embodiment of the present invention receives an answer of an answerer from an answerer terminal 400 in addition to the method described above, and completes and / or complements a question answering set have.

For this, the answer providing apparatus 110 according to an embodiment of the present invention may provide a first query to the answerer terminal 400 (S41). At this time, And may provide the first query to the answerer terminal 400 in response to the request. For example, the answerer may access the system and query the first query.

Meanwhile, the answer providing apparatus 110 may provide the first query to the answerer terminal 400 in response to the request of the inquirer. For example, if the respondent is a professional respondent in the field of inquiry and the inquirer specifically queries the respondent, this may be the case.

Thereafter, the answer providing apparatus 110 according to the embodiment of the present invention can receive the answer of the answerer for the first query provided from the answerer terminal 400 (S42) The answer of the responder can be added to the answer set (S43)

At this time, the new query response set may refer to a query query set that includes the answers of the selected query response set selected by the queryer as an answer to the first query, as described above.

If, for example, the new question-answer set is a "current working income earner and you live in a rented house, is it possible to deduct the rent without the consent of the landlord?" Deductions are possible, and deductions can also be made for residential office buildings. "

If the respondent replied, "The landlord's consent is not a requirement in the monthly rent deduction, so I think it will be possible," the new question and answer set will contain the answers of the answerer in addition to the above query and choice answers . In other words, the new query set can contain one query and two answers. At this time, the answer by the inquirer's choice and the answer of the answerer may be included to be distinguished.

Meanwhile, the answer providing apparatus 110 according to the embodiment of the present invention can include the answer of the answerer in the new question and answer set even when the answer selected by the inquirer is not included in the new question and answer set. For example, if the queryer does not select a query that corresponds to his query, the query response set may not contain the answer selected by the queryer. In this case, however, since there is still a need for an answer to the inquiry of the inquirer, the answer providing apparatus 110 also receives the answer from the answerer terminal 400 for the unfinished question and answer set and adds the received answer to the inquiry set can do.

Thereafter, when the answer providing apparatus 110 according to the embodiment of the present invention receives a request for providing a new inquiry response set from the inquiry terminal 200 (S44b), the answer providing apparatus 110 sends the answer request to the inquiry terminal 200 (S45b). At this time, the new query response set may further include the answer of the answerer in addition to the first query, the answer to the first query, and the set of related query questions.

5 to 8 are exemplary screens displayed on the inquiry terminal 200 according to an embodiment of the present invention.

5 is an example of a screen 510 in which a queryer inputs a query to the query terminal 200. [

5, a screen 510 includes an area 511 for inputting a title of a query, an area 512 for inputting a query content, an area 513 for displaying a field of a query, and a keyword input area 514).

The queryer inputs the content of the query into the area 512 for inputting the content of the query and inputs the title of the query to the area 511 for inputting the title of the query and the keyword related to the query in the keyword input area 514 Can be input. At this time, inputting the title of the queryer to the area 511 for inputting the title of the query and inputting the keyword for the keyword input area 514 may not necessarily be required. However, the input title and the keyword may be used by the control unit 112 to determine a candidate query set corresponding to the query.

On the other hand, an area of the query determined by the controller 112 based on the input to each of the areas 511, 512, and 514 may be displayed in the area 513 in which the fields of the query are displayed. The user can refer to the field of the displayed query and judge the adequacy of the items (for example, the content of the query) inputted by the user.

The user may then transmit the first query to the controller 112 by performing an input to the 'send' button on the screen 510.

6 is an example of a screen 610 in which the candidate query set provided by the control unit 112 is displayed on the query terminal 200. [

6, a screen 610 includes a layer 620 on which a candidate query set is displayed, a region 621 in which a query of a candidate query set is displayed, a region 622 in which answers of a candidate query set are displayed, A button 623 for selecting the answer of the candidate query response set as an answer to the query, and a candidate query response set search interface 624a and 624b. In the present invention, 'layer' may mean a pop-up window displayed in a superimposed manner with the screen 610.

The interrogator may perform an input to the search interfaces 624a and 624b to review each of the plurality of candidate query sets displayed in each of the regions 621 and 622. [ For example, the queryer may perform an input to interface 624a to review the next question, thereby causing a new candidate query set to be displayed in each region 621, 622.

The queryer can finally determine the answer to his query by performing an input to the button 623. [ In other words, the queryer can determine the answer displayed in the area 622 where the answer is displayed as an answer to his query by performing an input to the button 623.

7 is an example of a screen 710 in which a query of a queryer and an answer thereto are displayed.

Referring to FIG. 7, a screen 710 is an example of a screen 710 displaying a query and an answer of a queryer. The screen 710 includes an area 711 in which a query is displayed, an area 712 in which answers selected by the queryer are displayed, And an area 713 in which an answer by the user is displayed.

At this time, the area 712 in which the answer selected by the inquirer is displayed may include the answer displayed in the area 622 where the answer is displayed. Also, the area 713 in which the answer by the answerer is displayed may include the answer written by the answerer.

FIG. 8 is an illustration of screens 810 and 820 in which an associated query answer set is displayed.

Referring to FIG. 8, a screen 810 is an example of a screen 710 displaying a query and an answer of a queryer, and includes an area 811 in which an inquiry response set is displayed in addition to an area 711 in which a query of a queryer is displayed can do.

For example, if the queryer has performed an input to the first query response set in the query response set included in the area 811 in which the related query response set is displayed, the screen may be displayed as shown in the screen 820.

In other words, the display screen 810 can be switched to the display screen 820 of the new query response set as an input to the queryer's related query response set. This allows the inquirer to review the related questions and answers more broadly.

9 is an example of screens 910, 920, and 930 in which each item is displayed in the form of a messenger in the inquiry terminal 200 according to an embodiment of the present invention.

Referring to the first screen 910, the screen 910 may include an area 911 in which a queryer inputs a query and an area 912 in which a conversation history is displayed.

The inquirer can transmit the inquiry to the controller 112 by inputting his / her inquiry in an interactive form in the inquiry input area 911.

On the other hand, the control unit 112 may include an area 913 in which a query of another inquirer is displayed in an area 912 in which the conversation history is displayed regardless of whether the inquirer inputs a query and / or whether the query is input. For example, the control unit 112 can display a query having the highest number of views in this area 913. However, the present invention is not limited thereto.

Meanwhile, according to another embodiment of the present invention, the control unit 112 may receive predetermined information from the inquiry terminal 200 and display the determined query on the area 913 described above. At this time, the predetermined information may include another query history of the queryer and / or a search history. However, the present invention is not limited thereto.

Next, referring to the second screen 920, the screen 920 may include an area 921 in which the conversation history is displayed.

At this time, the area 921 in which the conversation history is displayed may include a region 922 in which the candidate query set determined by the control unit 112 is displayed.

The inquirer performs an input to one of the query buttons 923 displayed in the area 922 in which the candidate query response set is displayed to view the query query set, 1 You can choose to answer the query.

Finally, referring to the third screen 930, the screen 930 includes an area 931 in which the conversation history is displayed and an area 932 in which a message indicating that the answer of the inquirer is added to the inquiry of the inquirer is displayed .

At this time, the inquirer can confirm the answer to his inquiry by performing an input to the " view answer " button 933. [

The embodiments of the present invention described above can be embodied in the form of a computer program that can be executed on various components on a computer, and the computer program can be recorded on a computer-readable medium. At this time, the medium may be a program that continuously stores a computer executable program, or temporarily stores the program for execution or downloading. In addition, the medium may be a variety of recording means or storage means in the form of a combination of a single hardware or a plurality of hardware, but is not limited to a medium directly connected to a computer system, but may be dispersed on a network. Examples of the medium include a magnetic medium such as a hard disk, a floppy disk and a magnetic tape, an optical recording medium such as CD-ROM and DVD, a magneto-optical medium such as a floptical disk, And program instructions including ROM, RAM, flash memory, and the like. As another example of the medium, a recording medium or a storage medium managed by a site or a server that supplies or distributes an application store or various other software to distribute the application may be mentioned.

Meanwhile, the computer program may be designed and configured specifically for the present invention or may be known and used by those skilled in the computer software field. Examples of computer programs may include machine language code such as those produced by a compiler, as well as high-level language code that may be executed by a computer using an interpreter or the like.

The specific acts described in the present invention are, by way of example, not intended to limit the scope of the invention in any way. For brevity of description, descriptions of conventional electronic configurations, control systems, software, and other functional aspects of such systems may be omitted. Also, the connections or connecting members of the lines between the components shown in the figures are illustrative of functional connections and / or physical or circuit connections, which may be replaced or additionally provided by a variety of functional connections, physical Connection, or circuit connections. Also, unless explicitly mentioned, such as " essential ", " importantly ", etc., it may not be a necessary component for application of the present invention.

Accordingly, the spirit of the present invention should not be construed as being limited to the above-described embodiments, and all ranges that are equivalent to or equivalent to the claims of the present invention as well as the claims .

100: Server
110: Answer providing device
111:
112:
113: Memory
200: User terminal
300: Network
400: Answer terminal

Claims (15)

A method for providing an answer based on a queryer's selection of a query response set (Set)
Receiving a first query from a terminal of the queryer;
Determining a set of one or more query responses including a query corresponding to the first query and a query corresponding to the first query as a candidate query response set with reference to the database;
Providing the candidate query set to the terminal of the queryer;
Receiving selection information of the queryer for the candidate query set; And
Determining the answer included in the selected query response set as the answer to the first query by referring to the selection information.
The method of claim 1, wherein
After determining the answer,
Generating a new query response set that includes the answers to the first query and the determined first query; And
And adding the generated new query response set to the database.
The method according to claim 2, wherein
After the step of adding to the database
Providing the first query to the answerer terminal;
Receiving an answer of the respondent for the first query from the answerer terminal; And
And adding the answer of the answerer to the new query response set.
The method according to claim 2, wherein
And determining the selected query response set as an associated query response set of the new query response set.
The method according to claim 2, wherein
After the step of adding to the database
Receiving a provision request of the new query response set from one or more queryer terminals; And
And providing the new query response set to the one or more queryer terminals in response to the provision request,
The step of providing the new query response set
Further comprising at least one of a respondent's answer to the first query and an associated query response set of the new query response set with the new query response set.
delete The method of claim 1, wherein
The step of determining as the candidate query set
Determining a predetermined number of query response sets as a candidate query response set in the order of high similarity of the first query and the corresponding query.
A computer program stored on a medium for carrying out the method of any one of claims 1 to 5 and 7 using a computer. An apparatus for providing an answer based on a queryer's selection of a query response set (Set), the apparatus comprising a controller and a memory,
The control unit
Receives a first query from the terminal of the queryer,
Determining one or more sets of query responses, including a query corresponding to the first query, corresponding to the first query, as a candidate query response set, referring to the database,
Providing the candidate query set to the terminal of the queryer,
Receiving the inquiry selection information for the candidate inquiry set,
And determines, by referring to the selection information, the answer included in the selected query response set selected by the queryer as a response to the first query.
The method of claim 9, wherein
The control unit
Generate a new query response set that includes the answers to the first query and the determined first query,
And adds the generated new query response set to the database.
The method of claim 10, wherein
The control unit
Providing the first query to the answerer terminal,
Receiving an answer of the answerer for the first query from the answerer terminal,
And adds the answers of the answerer to the new query response set.
The method of claim 10, wherein
The control unit
And determines the selected query response set as an associated query response set of the new query response set.
The method of claim 10, wherein
The control unit
Receiving a provision request of the new query response set from one or more queryer terminals,
And provides at least one of a respondent's answer to the first query and an associated set of query responses of the new query response set with the new query response set to the one or more queryer terminals in response to the provision request.
delete The method of claim 9, wherein
The control unit
And determines a predetermined number of query response sets as a candidate query response set in the order of the degree of similarity of the first query and the corresponding query.

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