KR101929800B1 - Method for providing chatbot by subjects and system using therof - Google Patents

Abstract

The present invention relates to a method for providing a topic-based chatbot and a system for providing a theme-based chatbot using the same, and in an embodiment of the present invention, an optimum chatbot is provided to a consumer terminal according to a rank of a chatbot, It is possible to obtain the information of "
In addition, it is possible to improve the satisfaction of a consumer using a chatbot service by providing chatbots that can conduct natural conversation with a consumer (user) in a timely manner.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention [0001] The present invention relates to a method for providing a topic-based chatbot,

The present invention relates to a method for providing a topic-specific chatbot and a system for providing a theme-based chatbot using the same.

A conventional intelligent conversation robot is a chat robot which means a software agent capable of interacting with a person and is called a chatterbot, a chatbot, a chatterbox, a conversation agent, or the like.

Such an intelligent conversation robot is not a chat between a user and a user but a conversation between a user and a conversation agent, that is, a user and an intelligent conversation robot. The pairs of questions / So that the user can answer the question.

However, since most chat robots have the disadvantage that they can only respond if they are pattern-matched exactly with the input sentence (question), a large amount of conversation examples are needed, and the cost of building a conversation example database It costs a lot.

In addition, conventional chat robots can not take into consideration the context of conversation, so chatting with a one-to-one answer is performed irrespective of past information.

Therefore, conventional chat robots are required to develop and study a chat model of a chat robot because there is a difference between the chat system and the chat system.

Korean Patent Laid-Open No. 10-2008-0024752 'Dialogue management device and method for chat agent' Korean Patent No. 10-1322486 " Universal Dialogue Service Device and Method "

SUMMARY OF THE INVENTION Accordingly, the present invention has been made in view of the above circumstances, and it is an object of the present invention to provide a method and system for providing a topic chatbot, which provides an optimum chatbot to a consumer terminal according to ranking of a chatbot, The purpose of the present invention is to provide a chatbot providing system.

It is another object of the present invention to provide a method of providing a topic-specific chatbot and a system for providing a topic-based chatbot using the same, in order to improve the satisfaction of a consumer using a chatbot service by timely providing chatbots capable of natural conversation with a consumer connect.

The objects of the present invention are not limited thereto, and other objects not mentioned may be clearly understood by those skilled in the art from the following description.

According to an embodiment of the present invention, there is provided a method for providing a service to a server, the method comprising: (a) transmitting a customer's interest information (i1) to a server; (b) transmitting information (i21 to i2n) about a chatbot to a server by a plurality of supplier terminals (S1 to Sn, n being two or more natural numbers) providing a chatbot (C); (c) ranking and ranking each of the chatbots C1 to Cn based on the information (i21 to i2n) about the chatbots; (d) extracting corresponding information (i3) of the chatbots corresponding to the customer's interest information (i1) based on the information (i21 to i2n) and ranking of the chatbot by the server; And (e) the server providing the corresponding information (i3) of the chatbot to the consumer terminal.

A consumer terminal for transmitting a consumer's interest information i1 to a server; A plurality of supplier terminals S1 to Sn for transmitting information on chatbots i21 to i2n to a server; And extracts the corresponding information (i3) of the chatbot corresponding to the consumer's interest information (i1) based on the information (i21 to i2n) and ranking of the chatbots, And the server for providing the information i3 to the consumer terminal.

According to an embodiment of the present invention, an optimum chatbot is provided to a consumer terminal according to a rank of a chatbot, thereby enabling a consumer to obtain optimal information on the information of interest.

In addition, it is possible to improve the satisfaction of a consumer using a chatbot service by providing chatbots that can conduct natural conversation with a consumer (user) in a timely manner.

1 is a flowchart illustrating a method of providing a topic-specific chatbot according to an exemplary embodiment of the present invention.
Fig. 2 is a flowchart showing an example of the step (c) of Fig.
FIG. 3 is a flowchart showing an example of step (d) in FIG.
4 is a block diagram illustrating a system for providing a topic-specific chatbot according to another embodiment of the present invention.
FIG. 5 is a block diagram illustrating an example in which response information of a basic questionnaire and chatbot is transmitted between a server and a provider terminal in FIG.
FIG. 6 is a block diagram illustrating an example in which information of a customer's interest and updated chatbots are transmitted between a server and a provider terminal in FIG.

Hereinafter, some embodiments of the present invention will be described in detail with reference to exemplary drawings. It should be noted that, in adding reference numerals to the constituent elements of the drawings, the same constituent elements are denoted by the same reference symbols as possible even if they are shown in different drawings. In the following description of the present invention, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the subject matter of the present invention rather unclear.

In describing the components of the present invention, terms such as first, second, A, B, (a), and (b) may be used. These terms are intended to distinguish the constituent elements from other constituent elements, and the terms do not limit the nature, order or order of the constituent elements. When a component is described as being "connected", "coupled", or "connected" to another component, the component may be directly connected to or connected to the other component, It should be understood that an element may be "connected," "coupled," or "connected."

1 is a flowchart illustrating a method of providing a topic-specific chatbot according to an exemplary embodiment of the present invention.

Fig. 2 is a flowchart showing an example of the step (c) of Fig.

FIG. 3 is a flowchart showing an example of step (d) in FIG.

4 is a block diagram illustrating a system for providing a topic-specific chatbot according to another embodiment of the present invention.

FIG. 5 is a block diagram illustrating an example in which response information of a basic questionnaire and chatbot is transmitted between a server and a provider terminal in FIG.

FIG. 6 is a block diagram illustrating an example in which information of a customer's interest and updated chatbots are transmitted between a server and a provider terminal in FIG.

As shown in these drawings, a method for providing a topic-based chatbot according to an embodiment of the present invention includes the steps of (a) transmitting a customer's interest information (i1) to a server (SVR); (b) transmitting information (i21 to i2n) about a chatbot to a server (SVR) by a plurality of supplier terminals (S1 to Sn, n being two or more natural numbers) providing the chatbots (C); (c) ranking the ranking of each of the chatbots (C1 to Cn) based on the information (i21 to i2n) about the chatbots by the server (SVR); (d) The correspondence information (i31 to i3m, m) of the chatbots corresponding to the customer's interest information (i1) based on the information (i21 to i2n) ); And (e) the server (SVR) providing the correspondence information (i31 to i3m) of the chatbot to the consumer terminal (D).

First, among the above-mentioned contents, a chatbot is provided to each of a plurality of supplier terminals S1 to Sn as a server SVR. The chatbot is provided with voice information or text information by predetermined rules or artificial intelligence (AI) To provide information.

Each step will be described below.

In the step (a), the consumer terminal D transmits the interest information i1 of the consumer to the server SVR.

Here, the consumer terminal D may be provided as various terminals such as a smart phone, a tablet, a desktop, and a notebook.

On the other hand, the interest information i1 of the consumer is the information that the consumer wants to make the subject of the conversation. For example, the interest information i1 may be various information such as travel information, food information, traffic information, weather information,

In addition, the interest information i1 of the consumer may be the subcategory information of the above-described information. For example, the travel information may be a 'domestic' travel, a 'Gyeonggi-do' travel, a 'Suwon' travel,

In step (b), a plurality of supplier terminals (S1 to Sn, n is a natural number of 2 or more) providing chatbots transmit the information (i21 to i2n) about the chatbots to the server (SVR).

Herein, the information (i21 to i2n) about the chatbots is information about a chat topic possessed by each chatbot or an area where each chatbot can provide information (for example, general knowledge, living information, insurance, travel, accommodation, And the like).

Subsequently, the step (c) is a step for the server SVR to rank and rank each of the chatbots C1 to Cn based on the information i21 to i2n about the chatbots.

Here, the server SVR may separately provide ranking information for each of the chatbots C1 to Cn to the supplier terminals S1 to Sn or the consumer terminal D, respectively.

(C-1) The server (SVR) sends a basic questionnaire to the server (SVR) as a query-response generation module. ; (c-2) providing a basic questionnaire to a plurality of supplier terminals (S1 to Sn) by a server (SVR); (c-3) transmitting the response information (i41 to i4n) of the chatbots to the basic questionnaire to the server (SVR) by a plurality of supplier terminals (S1 to Sn); And (c-4) the server (SVR) assigning a predetermined category-based ranking based on the response information (i41 to i4n) of the chatbots.

In step (c-1), the query-response generation module generates a basic questionnaire by including or combining text, images, audio, images, and the like.

On the other hand, the basic questionnaire is used as the first questionnaire for chatbots having the same conversation topic.

Of course, basic questionnaires can be generated based on various criteria such as natural language learning, image recognition, etc., depending on the level of chatbots.

In step (c-2), the server SVR provides the basic questionnaire to a plurality of supplier terminals S1 to Sn.

In step (c-3), the plurality of supplier terminals S1 to Sn transmit the response information i41 to i4n of the chatbot to the basic questionnaire provided from the server SVR to the server SVR.

In step (c-4), the server SVR assigns predetermined category-based ranks based on the response information i41 to i4n of the chatbots transmitted from the plurality of supplier terminals S1 to Sn.

Here, the predetermined category may include, for example, response accuracy, dialog range, information providing range, and the like.

By setting such various types of categories, for example, when ranking is given based on the response information i41 of the chatbot 1 (C1), even if it is ranked first in response accuracy, it can be ranked 10th in the information providing range.

Of course, among the chats having the same rank, it is possible to determine the rank among the same rankings, including the frequency of use (frequency of use (selection) by the consumer terminal) and the like.

On the other hand, the server SVR may issue a certificate according to a chat topic or a set period to each chatbot C. [

Subsequently, the step (d) is a step in which the server SVR extracts the corresponding information i3 of the chatbot corresponding to the consumer's interest information i1 based on the information i21 to i2n and the ranking information on the chatbot .

(D-1) The server (SVR) extracts the main keyword and the related keyword from the interest information (i1) of the consumer by extracting the correspondence information (i3) of the chatbot ; (d-2) the server (SVR) forming a main chatbot group according to the ranking and the main keyword; (d-3) the server (SVR) forming an auxiliary module chatbot group according to rank and related keywords; (d-4) The server extracts the information (i5) about the main chatbot group and the information (i6) about the auxiliary module chatbot group and matches the corresponding information with the corresponding information (i3) of the chatbot.

In step (d-1), the server SVR extracts the main keyword and the related keyword from the interest information i 1 of the consumer transmitted from the consumer terminal D.

For example, the server (SVR) extracts the main keyword from the consumer's interest information (i1) as' travel ', the related keyword as' domestic travel', 'travel in Gyeonggi,' 'travel in Suwon' or ' 'Traffic' and so on.

In step (d-2), the server SVR forms a main chatbot group according to the ranking and the main keyword in step (c).

That is, among the ranked chatbots, the chatbots matching the main keyword are formed as the main chatbot group.

Of course, the chatbots in the main chatbot group can be reordered with the information of high accuracy from the wide range chatbots.

In step (d-3), the server (SVR) forms an auxiliary module chatbot group according to the ranking and the related keyword in step (c).

For example, if the main chatbot group is a 'travel' chatbot, the auxiliary module chatbot group may be a 'chatbot' (food related to a travel destination) and a 'chatbot' .

In step (d-4), the server SVR extracts information on the main chatbot group and information on the auxiliary module chatbot group, and matches the information with the corresponding information i3 of the chatbot.

For example, the server SVR may extract the 'travel' chatbot as information on the main chatbot group and the 'food' chatbot as information on the auxiliary module chatbot group, and may match the chatbot's corresponding information (i3) have.

In step (e), the server (SVR) provides the corresponding information (i3) of the chatbot to the consumer terminal (D).

For example, the server SVR stores the correspondence information i3 of the chatbot as the correspondence information i3 of the chatbot and the 'travel' chatbot (information about the main chatbot group) and the 'food' chatbot (information about the auxiliary module chatbot group) And provide it to the consumer terminal D as shown in FIG.

On the other hand, when the interest information i1 of the consumer transmitted from the consumer terminal D to the server SVR is rapidly changed, the server SVR adds information on the auxiliary module chatbot group (for example, (I1) of the consumer by analyzing the response information transmitted from the consumer terminal (D) by providing answers of various fields to the consumer's interest information (i1) Specific or definite.

(F) a plurality of supplier terminals (S1-Sn, n is a natural number of 2 or more) transmits interest information (i1) of a consumer from a server (SVR) And updating the received interest information i1 of the received customer by reflecting it on the information i21 to i2n for the chatbot.

That is, the chatbot C provided by the supplier terminal S can utilize the customer's interest information i1 transmitted from the server SVR as basic data for updating the information i2 about the chatbot.

Of course, the interest information i1 of the consumer may include various information such as the topic of the conversation, a question, and an answer.

(G) The supplier terminal S transmits information (i21u to i2nu) about the updated chatbot to the server (SVR), and the server (SVR) Re-ranking and updating the ranking of the updated chat bots.

Through these steps, the chatbots C1 to Cn are constantly updated, and the rank of the chatbots C1 to Cn is continuously changed, so that the correspondence information of the chatbots most optimized for the customer's interest information i1 (i3) can be provided to the consumer terminal (D).

Meanwhile, a system for providing a topic-based chatbot according to another embodiment of the present invention includes a consumer terminal D for transmitting interest information i1 of a consumer to a server SVR; A plurality of supplier terminals S1 to Sn for transmitting information (i21 to i2n) about the chatbot to a server (SVR); And extracts corresponding information i3 of the chatbot corresponding to the consumer's interest information i1 based on the information i21 to i2n and ranking of the chatbot, And a server (SVR) for providing the corresponding information (i3) of the chatbot to the consumer terminal (D).

The server SVR includes an information receiving module; An information transmission module; A query-response generation module for generating a basic questionnaire to be provided to a plurality of supplier terminals (S1 to Sn); A rating module for receiving response information (i41 to i4n) of the chatbot for the basic questionnaire and assigning a predetermined category-based ranking based on response information (i41 to i4n) of the chatbot; And the interest keyword information i1 of the consumer, forms a main chatbot group according to the ranking and the main keyword, forms an auxiliary module chatbot group according to the ranking and the related keyword, And a corresponding information extraction module for extracting information on the auxiliary module chatbot group and matching it with the corresponding information (i3) of the chatbot.

Here, the information receiving module transmits various information (for example, interest information i1 of the consumer, information i21 to i2n of the chatbot, response information of the chatbot i41 to i4n), updated chatbox (Such as i21u to i2nu) are input.

The information transmission module allows various kinds of information (for example, customer interest information i1, chatbot correspondence information i3, information on the basic questionnaire, etc.) to be transmitted from the server SVR.

The other functions of the question-and-response generating module, the rating determining module, the corresponding information extracting module, and the like are the same as those described in the above-mentioned method of providing the topic-by-topic chatbutton, and therefore detailed description thereof will be omitted.

As described above, according to the embodiment of the present invention, it is possible to provide the optimum chatbot to the consumer terminal according to the rank of the chatbot, thereby enabling the consumer to obtain optimal information on the information of interest.

In addition, it is possible to improve the satisfaction of a consumer using a chatbot service by providing chatbots that can conduct natural conversation with a consumer (user) in a timely manner.

While the present invention has been described in connection with what is presently considered to be the most practical and preferred embodiments, it is to be understood that the invention is not limited to the disclosed embodiments. That is, within the scope of the present invention, all of the components may be selectively coupled to one or more of them.

It is also to be understood that the terms such as " comprises, "" comprising," or "having ", as used herein, mean that a component can be implanted unless specifically stated to the contrary. But should be construed as including other elements. All terms, including technical and scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs, unless otherwise defined. Commonly used terms, such as predefined terms, should be interpreted to be consistent with the contextual meanings of the related art, and are not to be construed as ideal or overly formal, unless expressly defined to the contrary.

The foregoing description is merely illustrative of the technical idea of the present invention, and various changes and modifications may be made by those skilled in the art without departing from the essential characteristics of the present invention. Therefore, the embodiments disclosed in the present invention are intended to illustrate rather than limit the scope of the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The scope of protection of the present invention should be construed according to the following claims, and all technical ideas within the scope of equivalents should be construed as falling within the scope of the present invention.

C: Chambot
D: consumer terminal
SVR: Server
S: Supplier terminal

Claims (7)

(a) transmitting, by a consumer terminal, interest information (i1) of a consumer to a server;
(b) transmitting information (i21 to i2n) about the chatbots to the server by a plurality of supplier terminals (S1 to Sn, n being two or more natural numbers) providing the chatbots (C);
(c) ranking and ranking each of the chatbots (C1 to Cn) based on the information (i21 to i2n) about the chatbot by the server;
(d) extracting corresponding information (i3) of the chatbot corresponding to the customer's interest information (i1) based on the information (i21 to i2n) about the chatbot and the ranking; And
(e) providing, by the server, the correspondence information (i3) of the chatbot to the consumer terminal,
The interest information i1 of the consumer is information that the consumer wants to make a subject of conversation,
The information (i21 to i2n) about the chatbot includes information about a conversation topic of each chatbot or an area where each chatbot can provide information,
The step (c)
(c-1) the server generating a basic questionnaire with a query-response generation module;
(c-2) the server providing the basic questionnaire to the plurality of supplier terminals S1 to Sn;
(c-3) transmitting the response information (i41 to i4n) of the chatbot to the basic questionnaire to the server by the plurality of supplier terminals (S1 to Sn); And
(c-4) assigning a predetermined category-based ranking to the server based on response information (i41 to i4n) of the chatbot;
The server issues a certificate according to the chat topic or the set time period to each chatbot,
In the step (c-4), the predetermined category includes response accuracy, dialog range, information providing range,
In the step (c-4), when the chatbots are ranked, the ranking among the same ranking is determined according to the frequency of use, among the chatbots having the same ranking,
The step (d)
(d-1) the server extracting a main keyword and a related keyword from the customer interest information (i1);
(d-2) the server forming a main chatbot group according to the ranking and the main keyword;
(d-3) the server forming an auxiliary module chatbot group according to the ranking and the related keyword; And
(d-4) the server extracting information on the main chatbot group and information on the auxiliary module chatbot group, and matching the corresponding information with the corresponding information (i3) of the chatbot,
Wherein, in the step (d-2), the chatbots in the main chatbot group are re-ranked as chatbots with high accuracy of information provided from the wide-range chatbots. The method according to claim 1,
In the chatbox,
Wherein each of the plurality of provider terminals provides voice information or text information to the server by a predetermined rule or artificial intelligence. delete delete The method according to claim 1,
(f) the plurality of supplier terminals (S1 to Sn, n is a natural number of 2 or more) receives the interest information (i1) of the consumer from the server and stores the interest information (i1) To the information (i21 to i2n) for the theme chatbot. 6. The method of claim 5,
(g) transmitting, by the plurality of supplier terminals, information (i21u to i2nu) about the updated chatbot to the server, and the server re-ranking and ranking the updated chatbots Wherein the first and second chatbots are provided to a user. delete

Images