KR101518287B1 - Method and apparatus for analyzing call fail - Google Patents
Method and apparatus for analyzing call fail Download PDFInfo
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- KR101518287B1 KR101518287B1 KR1020130147118A KR20130147118A KR101518287B1 KR 101518287 B1 KR101518287 B1 KR 101518287B1 KR 1020130147118 A KR1020130147118 A KR 1020130147118A KR 20130147118 A KR20130147118 A KR 20130147118A KR 101518287 B1 KR101518287 B1 KR 101518287B1
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Abstract
BACKGROUND OF THE INVENTION 1. Field of the Invention [ The method includes extracting call failure event information from a call log file, inputting user information on the call failure event, extracting a communication quality measurement parameter of the call failure event, using the communication quality measurement parameter Generating event analysis information, and outputting event analysis information corresponding to the call failure event among the generated event analysis information using the user information and the communication quality measurement parameter. According to the present invention, event analysis information is generated by using user information and communication quality measurement parameters for a bad connection event, and corresponding event analysis information is provided according to a bad connection event, It is possible to provide appropriate event analysis information.
Description
BACKGROUND OF THE
The mobile communication system collects information on the communication environment and analyzes the information to prevent malfunctioning and to use the quality measuring equipment to smooth the communication in the shadow area. The quality measuring device measures the quality of a signal transmitted and received between the mobile phone terminal and the mobile phone system.
The quality analysis equipment is used to analyze the signals measured by the quality measurement equipment and to analyze the poor quality of the call, the shaded area, and the call quality.
Signals transmitted and received between a mobile telephone terminal and a mobile telephone system in a wireless communication environment may be affected by various factors such as topographical and temporal variations in propagation loss and propagation loss. In this environment, a bad call event can occur.
In general, when a bad call event occurs, the administrator checks the parameter value of the measured signal and analyzes the cause of the bad call.
According to the conventional analyzing apparatus, since the measure for the cause of the fault is provided once, the analysis process for analyzing the measured signal must be performed from the beginning even if a faulty event occurs due to the same or similar fault cause There is a problem of unnecessarily consuming the time and manpower necessary for the analysis.
The present invention generates event analysis information using user information and communication quality measurement parameters for a bad connection event and provides corresponding analysis information according to a bad connection event to provide appropriate event analysis information And to provide event analysis information.
The objects of the present invention are not limited to the above-mentioned objects, and other objects and advantages of the present invention which are not mentioned can be understood by the following description and more clearly understood by the embodiments of the present invention. Also, the objects and advantages of the invention will be readily appreciated that this can be realized by the means as claimed and combinations thereof.
According to an aspect of the present invention, there is provided a method for detecting a call failure event, the method comprising: extracting call failure event information from a call log file; inputting user information on the call failure event; Generating event analysis information using the communication quality measurement parameter, and outputting event analysis information corresponding to the call poor event among the generated event analysis information using the user information and the communication quality measurement parameter do.
In addition, the present invention provides an information processing apparatus including an event extracting unit for extracting call failure event information from a call log file, a user information input unit for receiving user information on the call failure event, a parameter extracting unit for extracting communication quality measurement parameters of the call failure event, An analysis information generation unit for generating event analysis information using the communication quality measurement parameter, and event analysis information corresponding to the call failure event among the generated event analysis information using the user information and the communication quality measurement parameter And an analysis information output unit for outputting the analyzed information.
According to the present invention as described above, event analysis information is generated by using user information and communication quality measurement parameters for bad connection events, and corresponding event analysis information is provided according to bad connection events, There is an advantage that appropriate event analysis information can be provided for a bad call event.
BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1A is a configuration diagram of a communication fault analysis apparatus according to an embodiment of the present invention; FIG.
FIG. 1B is a block diagram of a communication fault analysis apparatus according to an embodiment of the present invention. FIG.
2 is a diagram for explaining a bad call event;
FIG. 3 is a diagram for explaining user information about a bad call event; FIG.
4 is a diagram for explaining a communication quality measurement parameter of a bad communication event;
FIG. 5 is a diagram for explaining event analysis information on a bad call event; FIG.
6 is a flowchart illustrating a method for analyzing a call failure according to an exemplary embodiment of the present invention.
The above and other objects, features, and advantages of the present invention will become more apparent by describing in detail exemplary embodiments thereof with reference to the attached drawings, which are not intended to limit the scope of the present invention. In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail. Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the drawings, the same reference numerals are used to denote the same or similar elements.
The quality of signals transmitted and received between the mobile telephone terminal and the mobile telephone system can be measured by a quality measurement module. Information on the quality of each signal measured by the quality measurement module can be recorded in a call log file for each call. The bad call event defined here refers to a call that has a problem in a call attempt, for example, a call failure, a call drop, or the like.
FIG. 1A is a configuration diagram of a communication fault analysis apparatus according to an embodiment of the present invention. 1A, an apparatus for analyzing call failure according to the present invention includes an
The
The user
The
For example, the signal strength parameter may include an RSRP parameter, an RSRQ parameter, and a SINR parameter as parameters relating to signal strength between the terminal and the base station. It may also include uplink and downlink parameters related to uplink and downlink MCS information. MOS parameter means a parameter used as a reference for voice quality in VoIP service. The throughput parameter means a parameter related to the data transmission throughput.
The communication quality measurement parameter for the bad call event can be measured by the quality measurement module and can be included in the call log file. The
The analysis
The information on the cause of the occurrence of the bad call event may be determined according to the communication quality measurement parameter. For example, when the value of a parameter such as the RSRP parameter, the RSRP parameter, or the SINR parameter is equal to or less than a predetermined reference value, information on the cause of a bad call event can be automatically generated as a result of the parameter.
The Recommendation Recommendation refers to the action to resolve the bad call event received from the measurer by providing the cause of the bad event.
That is, the analysis
For example, it is possible to input a recommendation to adjust the Naver confirmation and the corresponding coverage overlap for information on the cause of the call failure event of the call failure due to the instantaneous incoming PCI in the call duration.
The analysis
The analysis
For example, the analysis
The event analysis information is typed according to the user information and the communication quality measurement parameter and the event analysis information according to the type is outputted so that the event analysis information is quickly provided to the call poor event similar to the previous bad call event .
1B is a block diagram of a fault analysis apparatus according to an embodiment of the present invention. Referring to FIG. 1B, the faulty
According to an aspect of the present invention, the event analysis information generated from the
Fig. 2 is a diagram for explaining a call failure event. Referring to FIG. 2, a
FIG. 3 is a diagram for explaining user information about a bad connection event. 3, the user information includes
4 is a diagram for explaining a communication quality measurement parameter of a bad communication event. 4, the communication quality measurement parameter includes a
The
Event analysis information may be generated according to the communication quality measurement parameter of FIG.
5 is a diagram for explaining event analysis information on a call poor event. Referring to FIG. 5, the event analysis information includes a communication failure event
The communication
The communication failure event
The communication failure event
The analysis information generation unit generates the communication failure
The event analysis information generated according to FIGS. 2 to 5 may be output in response to a newly input call poor event. The event analysis information according to Figs. 2 to 5 may be generated for each bad communication event. When a new call poor event is input, the analysis information output unit may output event analysis information corresponding to the previously-input call poor event among the previously generated event analysis information. More specifically, the analysis information searching unit classifies event analysis information having user information matching the bad call event among the generated event analysis information. Then, event analysis information having the same communication quality measurement parameter as the newly input call poor event among the classified event analysis information is retrieved and output.
FIG. 6 is a flowchart illustrating a method for analyzing a call failure according to an embodiment of the present invention. Referring to FIG. 6, first, the call failure event information is extracted from the call log file (602). As described above, information on the quality of a signal between the mobile telephone terminal and the mobile telephone system is recorded in the call log file for each call. The call poor event information may include call start time information, call end time information, call result information, cause information of a call result, scenario information, file information including communication quality measurement parameter information, and analysis information.
Then, the user information about the bad call event is inputted (604). The user information may preferably include registrant information, office information, business operator information, terminal information, system information, service information, and currency type information.
Next, a communication quality measurement parameter of a bad call event is extracted (606). The communication quality measurement parameters are defined as the parameters to be measured for use in the design, construction, operation, and maintenance of the communication system. Preferably, the communication quality measurement parameter may comprise at least one of a signal strength parameter, a downlink parameter, an uplink parameter, an MOS parameter, and a throughput parameter.
Next, event analysis information is generated using the communication quality measurement parameter (608). The event analysis information may include information on cause of occurrence of a bad call event and a recommendation for action. More specifically, information on the cause of occurrence of a bad call event can be determined according to the communication quality measurement parameter. For example, when the value of a parameter such as the RSRP parameter, the RSRP parameter, or the SINR parameter is equal to or less than a predetermined reference value, information on the cause of a bad call event can be automatically generated as a result of the parameter. The Recommendation Recommendation refers to the action to resolve the bad call event received from the measurer by providing the cause of the bad event.
Finally, event analysis information corresponding to the bad call event among the generated event analysis information is output (610). Event analysis information for a bad call event is generated by
Although not shown in FIG. 6,
While the present invention has been described in connection with what is presently considered to be practical exemplary embodiments, it is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, But the present invention is not limited thereto.
Claims (12)
Receiving user information on the bad connection event;
Extracting a communication quality measurement parameter of the communication fault event;
Generating event analysis information using the extracted communication quality measurement parameters; And
And outputting event analysis information corresponding to the call poor event among the generated event analysis information using the user information and the communication quality measurement parameter,
Wherein the step of generating the event analysis information using the communication quality measurement parameter comprises the steps of generating information on the cause of the call failure event in accordance with the communication quality measurement parameter, Wherein the event analysis information includes information on a cause of occurrence of the call failure event and the recommendation for the action,
Wherein the step of outputting the event analysis information corresponding to the call poor event among the generated event analysis information using the user information and the communication quality measurement parameter comprises the steps of: The method comprising the steps of: classifying event analysis information having user information into a database; searching event analysis information having the same communication quality measurement parameter as the call failure event among the event analysis information classified into the database; And outputting the analyzed information.
The call poor event information
A call start time information, a call end time information, and a call result information
How to analyze bad information.
The user information
Information including at least one of carrier information, terminal information, system information, service information, and currency type information
How to Analyze Bad Faults.
The communication quality measurement parameter
A signal strength parameter, a downlink parameter, an uplink parameter, an MOS parameter, and a throughput parameter
How to Analyze Bad Faults.
A user information input unit for receiving user information on the call poor event;
A parameter extracting unit for extracting a communication quality measurement parameter of the communication fault event;
An analysis information generation unit for generating event analysis information using the communication quality measurement parameter; And
And an analysis information output unit for outputting event analysis information corresponding to the call poor event among the generated event analysis information using the user information and the communication quality measurement parameter,
Wherein the analysis information generating unit generates information on a cause of occurrence of the call poor event in accordance with the communication quality measurement parameter and receives an action recommendation based on the cause information of the call poor event, Information on the cause of the occurrence of the problem,
Wherein the analysis information output unit classifies the event analysis information having user information matching the call failure event among the generated event analysis information and outputs the analysis result information having the same communication quality measurement parameter as the call failure event among the classified event analysis information Further comprising an analysis information search unit for searching for event analysis information, wherein the analysis information output unit outputs the searched event analysis information.
The call poor event information
A call start time information, a call end time information, and a call result information
An apparatus for analyzing bad information.
The user information
Information including at least one of carrier information, terminal information, system information, service information, and currency type information
An apparatus for analyzing bad information.
The communication quality measurement parameter
A signal strength parameter, a downlink parameter, an uplink parameter, an MOS parameter, and a throughput parameter
An apparatus for analyzing bad information.
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Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
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KR20220108594A (en) | 2021-01-27 | 2022-08-03 | 주식회사 스파이어테크놀로지 | System for deducting reason of quality of mobile communication network based on artificial intelligence |
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KR20020047598A (en) * | 2000-12-13 | 2002-06-22 | 조정남 | Quality of service management method for mobile communication network |
KR20060074698A (en) * | 2004-12-28 | 2006-07-03 | 주식회사 팬택앤큐리텔 | Manatement system for wirless communication environment data with mobile communication terminal |
KR20110050145A (en) * | 2009-11-06 | 2011-05-13 | (주)에이치엠솔루션 | System and method for checking call quality of voice over internet protocol terminal and apparatus therefor |
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Patent Citations (4)
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KR19990039698A (en) * | 1997-11-13 | 1999-06-05 | 김영환 | Failure Notification and Handling Method of Mobile Communication System |
KR20020047598A (en) * | 2000-12-13 | 2002-06-22 | 조정남 | Quality of service management method for mobile communication network |
KR20060074698A (en) * | 2004-12-28 | 2006-07-03 | 주식회사 팬택앤큐리텔 | Manatement system for wirless communication environment data with mobile communication terminal |
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KR20220108594A (en) | 2021-01-27 | 2022-08-03 | 주식회사 스파이어테크놀로지 | System for deducting reason of quality of mobile communication network based on artificial intelligence |
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