KR101091911B1 - System for performing after-service wherein wireless electronic label is used - Google Patents

Abstract

The present invention is a system for performing post-management on a user's product, comprising a wireless electronic label and a user's mobile phone. The wireless electronic label stores product information including the telephone number of the post-management center and is attached to the product. The user's mobile phone has a reader for wireless recognition of the wireless electronic label, and when the reader reads the product information of the wireless electronic label, it finds the telephone number of the post-management center among the product information and recalls the read product information. Send to post-management center of phone number.

Description

System for performing after-service where wireless electronic label is used}

1 is a diagram illustrating a post-management performance system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating an internal configuration of the mobile phone of FIG. 1.

3 is a plan view showing the internal structure of a wireless electronic label attached to the product of FIG.

4 is a block diagram illustrating an internal configuration of a reader of the mobile phone of FIG. 1.

FIG. 5 is a flow chart showing the control algorithm of the controller when the reader of the cellular phone of FIG. 2 is used.

<Explanation of symbols for the main parts of the drawings>

1 ... product, 12 ... wireless electronic label,

PD ... cell phone, 2 ... reader,

D _S ... product information, INT ...

AS ... post-management center, 221 ... integrated circuit elements,

222 antenna, 223a, 223b ...

224 ... substrate, CN ... connection area,

2 ... reader, CA1 ... transmission antenna,

242 ... receiver, CA2 ... receiver antenna,

41 ... receive band-pass filter, 42 ... receive radio frequency module,

43 receive base-band processor, 241 control unit,

243 energy supply, 244 signal decoding.

The present invention relates to a post-management system, and more particularly, to a system for performing post-management on a user's product.

There is usually no separate post-management performance system. This is because, in most cases, a post-management application is made by a user talking to an employee of the post-management center using his mobile phone.

Accordingly, there are the following problems.

First, from the user's point of view, it is inconvenient to find and call the telephone number of the post-management center (AS) of the target product.

Second, from the user's point of view, there is an inconvenience in finding and responding directly to product information such as a model name in the process of talking with an employee of the post-management center (AS).

Third, in the post-management center (AS) staff position, there is a difficulty in asking the user for product information such as the model name and accurately recording it.

On the other hand, conventional products are affixed with a radio electronic label, for example, a Radio Frequency IDentification (RFID) tag or a smart label (see International Publication No. WO 2002/37414) during its manufacture. This wireless electronic label stores product information, and the stored product information is recognized by the reader of the wireless electronic label.

It is an object of the present invention to provide a post-management performance system that can promote the convenience of both users and employees of the post-management center.

The present invention is a system for performing post-management on a user's product, comprising a wireless electronic label and a user's mobile phone. The wireless electronic label stores product information including the telephone number of the post-management center and is attached to the product. The mobile phone of the user is provided with a reader for wireless recognition of the wireless electronic label, and when the reader reads the product information of the wireless electronic label, it finds the telephone number of the post-management center among the product information, Product information is sent to the post-management center of the telephone number.

According to the post-management performance system of the present invention, the following effects can be obtained by using a wireless electronic label and a mobile phone as described above.

First, from the user's point of view, there is no need to find and call the telephone number of the post-management center of the target product.

Second, from the user's point of view, there is no need to directly find product information such as the model name and report it to the post-management center.

Third, from the post-management center employee's point of view, it is not necessary to ask the user for product information such as the model name and accurately record it.

Thus, according to the post-management performance system of the present invention, convenience of both the user and the staff of the post-management center can be enhanced.

In addition, employees of the post-management center can easily calculate the post-management costs using the product information. In addition, the post-management fee may be simply paid by adding to the usage fee of the mobile phone.

Hereinafter, preferred embodiments according to the present invention will be described in detail.

Referring to FIG. 1, a post-management system according to an embodiment of the present invention includes a wireless electronic label 12, a mobile phone (PD) of a user, a communication network (INT), and a post-management center (AS). .

The wireless electronic label 12 stores product information including the telephone number of the post-management center AS and is attached to the outer surface of the product 1.

The mobile phone PD of the user includes an antenna AN, a display panel ID, a keypad KP, and the like. Here, the cellular phone PD further includes a reader 2 of the radio electronic label 12, and when the reader 2 reads the product information of the radio electronic label 12, the cellular phone PD transmits the read product information to the communication network. Send to the post-management center (AS) of the telephone number via (INT).

In the communication device of the post-management center (AS), a message of product information from the user is stored together with the user's telephone number. As a result, employees of the after-care center call the user's telephone number stored in the after-care center communication device or send an inquiry message to identify the failure state of the product and to confirm the time of visit. Can be booked.

Therefore, the following effects can be obtained by using a wireless electronic label and a mobile phone as described above.

First, from the user's point of view, there is no need to find and call the telephone number of the post-management center (AS) of the target product.

Second, from the user's point of view, there is no need to directly find product information such as the model name and report it to the post-management center (AS).

Third, from the point of view of the post-management center (AS) staff, it is not necessary to ask the user for product information such as the model name and accurately record it.

Therefore, according to the post-management performance system of the present invention, convenience of both the user and the staff of the post-management center (AS) can be enhanced.

Referring to FIG. 2, the mobile phone PD of FIG. 1 is a microphone (MIC), an analog-to-digital converter 601, an encoder 602, a phase modulator 602, a transmission amplifier 604, a handset converter (Duplexer) 611. ), An antenna (AN), a display device 606, a user input 607 including a key pad (KP in FIG. 1), a reader 2 of a wireless electronic label (12 in FIG. 1), a controller 610, Receive amplifier 612, demodulator 613, decoder 614, digital-to-analog converter 615, and speaker SP.

The display apparatus 606 operating under the control of the controller 610 includes a display driver and a display panel (ID in FIG. 1), an input signal from the user input unit 607, and a handset switch 611. Displays received messages from the display, and the like.

Analog-to-digital converter 601 converts an analog voice signal from a microphone (MIC) into a digital voice signal. An encoder 602 operating under the control of the controller 610 encodes for transmitting the digital voice signal from the analog-to-digital converter 601. The phase modulator 603 also modulates the phase to transmit the encoded speech signal from the encoder 602. The transmit amplifier 604 amplifies the modulated speech signal from the phase modulator 603. The duplexer 611 operating under the control of the controller 610 transmits the amplified voice signal from the transmission amplifier 604 to the base station through the transmission / reception antenna (AN).

The receive amplifier 612 amplifies the voice signal received from the transmit / receive antenna AN and the duplexer 611. Demodulator 613 demodulates the modulated speech signal from receive amplifier 612. The decoder 614 decodes the encoded speech signal from the demodulator 613. The digital voice signal from the decoder 614 is converted into an analog voice signal by the digital-to-analog converter 615 to drive the speaker SP.

On the other hand, when the cellular phone PD is approached by the user to the product (1 in FIG. 1) to be post-managed, that is, when the reader 2 is close to the wireless electronic label (12 in FIG. 1), the reader ( 2) reads the product information D _S stored in the wireless electronic label 12 and inputs it to the controller 610. And it transmits the product information _(S D) to the control center (AS), - the controller 610 may post a phone number included in the inputted product information _(S D). The control algorithm associated with this will be described in detail with reference to FIG. 5.

Referring to FIG. 3, in the wireless electronic label 12 attached to the product 1 of FIG. 1, an integrated circuit element 221 and an antenna 222 are formed over the substrate 224. The integrated circuit device 221 stores product information. Antenna 222 forms a single closed loop through integrated circuit element 221. That is, the conductor is connected to the connection region CN between the connection terminals 223a and 223b.

4, the reader 2 of the mobile phone PD of FIG. 1 includes an energy supply unit 243, a transmission antenna CA1, a receiver 242, a signal decoder 244, and a controller 241.

The energy supply 243 generates radio frequency signals as activation energy of the radio electronic label 22. The transmit antenna CA1 transmits the activation energy from the energy supply unit 243 to the wireless electronic label 22. Accordingly, the activated wireless electronic label 22 generates a product information signal stored therein.

The receiver 242 receives and processes product information signals from the activated wireless electronic label. The signal decryption unit 244 decrypts the signals of the product information from the receiver 242 to generate data of the product information D _S. The controller 241 controls the operations of the energy supply unit 243, the receiver 242, and the signal decoder 244.

The receiver 242 of the reader 24 includes a receiving antenna CA2, a receiving band-pass filter 41, a receiving radio frequency module 42, and a receiving base-band processor 43.

Receive antenna CA2 receives signals of product information from wireless electronic label 22. The reception band-pass filter 41 passes only image signals having a frequency of a set band among the reception signals from the reception antenna CA2. The receiving radio frequency module 42 processes radio frequency signals from the receiving band-pass filter 41. The receiving base-band processor 43 converts the frequencies of the radio frequency signals from the receiving radio frequency module 42 into baseband frequencies and inputs them to the signal decoding unit 244.

1, 2, and 5, the control algorithm of the controller 610 of the mobile phone PD when the reader 2 of the mobile phone PD of FIG. 2 is used will be described.

When the cellular phone PD is in close proximity to the product 1 to be post-managed by the user, that is, when the reader 2 is in close proximity to the wireless electronic label 12, the reader 2 is connected to the wireless electronic label 12. The product information (D _S ) stored in) is read and input to the controller 610. When the product information D _S thus read is input (step S1), the controller 610 finds the telephone number of the post-management center AS among the input product information D _S (step S2).

The controller 610 then sends the product information D _{S in} the form of a message to the location of the found telephone number (step S3).

Next, the controller 610 controls the display device 606 to display a sentence asking whether or not to dial the telephone number of the post-management center (AS) (step S4).

When a signal for performing dialing is input from the user (step S5), the controller 610 performs dialing on the communication device of the telephone number so that the user can talk to the person in charge of the post-management center AS (step S6). ).

Therefore, in step S5, the user can automatically call the person in charge of the post-management center AS by inputting a signal for performing the dialing. In addition, the user can later receive a call from the person in charge of the post-management center by inputting a signal that he does not want to perform dialing.

The steps S1 to S6 are repeatedly performed until the end signal is generated, for example, until the mobile phone PD is powered off (step S7).

As described above, according to the post-management performance system according to the present invention, the following effects can be obtained by using a wireless electronic label and a mobile phone as described above.

First, from the user's point of view, there is no need to find and call the telephone number of the post-management center of the target product.

Second, from the user's point of view, there is no need to directly find product information such as the model name and report it to the post-management center (AS).

Third, from the point of view of the post-management center (AS) staff, it is not necessary to ask the user for product information such as the model name and accurately record it.

Therefore, according to the post-management performance system of the present invention, convenience of both the user and the staff of the post-management center can be enhanced.

In addition, employees of the post-management center can easily calculate the post-management costs using the product information. In addition, the post-management fee may be simply paid by adding to the usage fee of the mobile phone.

The present invention is not limited to the above embodiments, but may be modified and improved by those skilled in the art within the spirit and scope of the invention as defined in the claims.

Claims (6)

In a system for performing post-management on a user's product, A wireless electronic label that stores product information including the telephone number of the post-management center and is attached to the product; And And a reader for wireless recognition of the wireless electronic label, when the reader reads the product information of the wireless electronic label, finds the telephone number of the post-management center among the read product information, and retrieves the read product information. A post-management performing system including a user's mobile phone for transmitting the telephone number to a post-management center. delete According to claim 1, wherein the controller of the user's mobile phone, And after the product information is input from the reader, finds the telephone number of the post-management center among the input product information, and transmits the product information to the location of the found telephone number. According to claim 3, wherein the controller of the user's mobile phone, A post-management performing system for dialing a communication device of the telephone number so that a user can talk to a person in charge of the post-management center. The method of claim 4, wherein the controller of the user's mobile phone, And displaying a sentence asking whether the dialing is to be performed, and if a signal to be dialed is input, performing the dialing. The method of claim 1, wherein the wireless electronic label, An integrated circuit device for storing the product information, and A post-management performance system comprising an antenna forming a single closed loop through the integrated circuit device.

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