KR100974295B1 - Asymmetric digital subscriber line service information providing apparatus and method thereof the same - Google Patents

Abstract

The present invention relates to an apparatus and method for providing information related to providing an ADSL service.

According to the present invention, when a service request such as ADSL installation is received from a client or a customer service representative, the first to Nth functions are performed step by step according to the received request, At least one operating unit configured to share each other by configuring N functions as information tables, and a gateway (GATEWAY) that provides information related to the service progress requested by an agent of a client or a customer center in connection with each operating unit. .

Through this, multiple operators can refer to the work progress and detailed information of other operating units in real time and directly use them in their own business processes, and enable clients and counselors to increase service satisfaction. .

ADSL, Information Sharing, Information Tables, Operator Panels, Gateways

Description

ADSL service information providing apparatus and method thereof {ASYMMETRIC DIGITAL SUBSCRIBER LINE SERVICE INFORMATION PROVIDING APPARATUS AND METHOD THEREOF THE SAME}

1 is a diagram illustrating a schematic configuration of an apparatus for providing ADSL service information according to an embodiment of the present invention.

2 is a diagram illustrating a detailed configuration of an apparatus for providing ADSL service information according to an embodiment of the present invention.

3 is a view showing in detail the first to fifth table configuration according to an embodiment of the present invention.

4 is a flowchart sequentially illustrating an operation of an apparatus for providing ADSL service information according to an exemplary embodiment of the present invention.

The present invention relates to an information providing apparatus and a method thereof, and more particularly, to an apparatus and a method for providing information related to providing an ADSL service.                         

Recently, there has been a growing interest in ADSL (Asymmetric Digital Subscriber Line) service (ADSL) service worldwide, including in Korea.

In other words, a large number of communication service providers around the world have begun ADSL commercial service, and many equipment companies have developed various hardware related to ADSL service. In addition, research institutes and companies in Korea's telecommunications service providers, including Korea Telecom (KT), continue to develop various products.

As such, the main reason that ADSL technology has been the subject of interest from various organizations including telecommunications service providers to lead the development of the network in the future is that it can easily provide high-speed communication services such as multimedia to general users. Because there is an advantage. That is, ADSL technology can provide a maximum downstream speed of 7Mbps or more and an upstream speed of 640kbps or more through existing telephone lines without using a separate line such as an optical cable.

Currently, the communication services available to the general public include public switched network (PSTN) services providing up to 56 kbps speed and integrated information network (ISDN) services providing 128 kbps speed. Of course, such a communication service can increase the communication speed by using several lines at the same time, but it should be considered that it is not effective for general users because there is an investment burden to increase the lines.

In other words, the speed limit is a very big constraint for the user to receive various communication services through the network, and also provides various restrictions to the companies providing various communication services. In particular, when the public switched network (PSTN) is used for data communication services, the share of circuits and exchanges is very high, which places a serious load on the exchange and line capacity. According to the US West's survey, average voice telephone use is only 5.64 minutes, while data communication service averages 32.47 minutes, leading to a lack of port and line capacity in the telecommunications service provider's switching equipment. .

Likewise, the ISDN service is not only used as a general exchange, but also affects the capacity of the exchange, as well as the burden of using an ISDN dedicated line.

As the technology for overcoming the limitations of communication speed is recognized as ADSL, ADSL related technology has been spotlighted as the next generation network technology.

However, the question remains whether ADSL is the only choice for this next-generation network technology. Currently, many kinds of DSL solutions such as Very High Bit Rate DSL (VDSL), Symmetric DSL (SDSL), High Bit Rate DSL (HDSL), and IDSL (ISDN DSL) are being developed or under development.

Among these various DSL technologies, ADSL is emerging because HDSL, SDSL, and IDSL do not support voice telephony services, and there are limitations in providing high-speed services. In addition, VDSL technology also has a disadvantage that the transmission distance to provide a service is very short, usually connected by optical cable, for this purpose, the distance is extended by using expensive equipment called ONU (Optical Network Unit).

As a result, ADSL technology is in the spotlight because ADSL is the technology that can easily provide high-speed services with minimal investment when considering the effect on investment and the effectiveness of services. As a result, there are already more than 10 million subscribers in Korea.

However, the follow-up of these ADSL services is only by telephone to inform the customer service representative that the service is currently being provided, or to indicate where the service is available or not. In other words, since the receptionist can hardly know in real time about the actual work status, only the management data or simple information on the ground is notified to the service subscriber.

This will result in a drop in service satisfaction for many service subscribers, and customer service centers that provide ADSL services through service representatives will also be able to provide high-quality services. The reality is that additional devices or high-level manpower that can collect and provide high-level information such as real-time information must be additionally deployed.

Therefore, there is an urgent need for an apparatus and a method capable of providing high-quality detailed information to real-time customer information or multiple subscribers without additional equipment or equipment.

The technical problem to be solved by the present invention is to solve such a problem, through the information sharing between the operation unit performing the first to Nth function in connection with the ADSL service provision, from the operator to the agent and the client of the customer center The present invention provides an apparatus and method for providing an ADSL service information capable of providing general or detailed information related to providing an ADSL service in real time.

Service information providing apparatus according to a feature of the present invention for achieving this object,
A service information providing apparatus for providing work progress information related to a service request, wherein the first to Nth functions are gradually phased according to the type of service request reception including service installation according to a request of a client terminal or an agent terminal of a customer center. At least one operating unit configured to perform information, and to configure information related to each of the first to Nth functions into respective tables; And generating an information table that interoperates with the at least one operating unit and includes detailed information relating to a work progress state of each of the at least one or more operating units, based on the respective tables, and generates necessary information from the information table. And a gateway (GATEWAY) for extracting and processing and providing it to the client terminal or the counselor terminal of the customer center.
The progress status and detailed information of each of the one or more operating units included in each table may be referred to in real time between the one or more operating units.

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In addition, the service information providing method according to a feature of the present invention,
A service information providing method of a device that provides work progress information related to a service request, the method comprising: a) receiving a service application including service installation from a client terminal or an agent terminal of a customer center, at least according to the type of service application received; At least one operating unit, wherein at least one operating unit performs an operating function for processing the received service request, step-by-step performing each of the first to Nth functions; b) organizing information related to the first to Nth functions performed by each of the one or more operating units into respective tables; c) generating an information table on the basis of each table containing detailed information relating to a work progress state of each of the at least one operating unit; And d) extracting and processing information necessary for processing a service requested by the client terminal or an agent terminal of the customer center from the information table and providing the information to the client terminal or an agent terminal of the customer center.
The progress status and detailed information of each of the one or more operating units included in each table may be referred to in real time between the one or more operating units.

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DETAILED DESCRIPTION Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention. Like parts are designated by like reference numerals throughout the specification.

1 is a diagram illustrating a schematic configuration of an apparatus for providing ADSL service information according to an embodiment of the present invention.

As shown in FIG. 1, an apparatus for providing ADSL service information according to an exemplary embodiment of the present invention 100 includes a plurality of client terminals 300, a customer center 400, a branch office / It forms a structure interconnected with the point 500 and each node station 600.

The ADSL service information providing apparatus 100 having such a structure first requests information that a client wants to obtain through a visit to the customer center 400 or through a telephone or the Internet (-service application-). Then, the counselors of each customer center 400 provides the related information so that the information requested from the client in real time, and provides detailed information and configuration state of each component.

That is, the client enables the client and the guides of the customer center 400 to know the information related to the ADSL service in real time, from checking the current status of the service that he ordered to providing the cause.

In addition, the ADSL service information providing apparatus 100 allows each operator (eg, a sales department / distribution unit / facility unit / certification unit operator, etc.) to immediately check a work progress state and a configuration state of another operation unit. By enabling confirmation, each operator can facilitate the real-time prediction and information provided by the management unit that they manage.                     

In addition, the time, operation information, statistical information, etc. required for providing the ADSL service may be provided to the operator / client as well as the operator of each customer center 400 in real time.

Then, the detailed configuration of the ADSL service information providing apparatus will be described with reference to the accompanying drawings.

2 is a diagram illustrating a detailed configuration of an apparatus for providing ADSL service information according to an embodiment of the present invention.

As shown in FIG. 2, the ADSL service information providing apparatus 100 according to an embodiment of the present invention includes a sales unit 110, a distribution unit 120, a facility unit 130, and an authentication unit 140. And, the sales unit or the authentication unit (110 ~ 140) forms a structure interconnected through the gateway (Gateway, 150).

In more detail, first, when a client requests information or ADSL installation request from the customer center 400 or a specific telephone company through his or her phone or the Internet, the service representatives of the customer center 400 request such information or installation request. Request for the necessary information related to the ADSL service information providing apparatus 100 according to an embodiment of the present invention.

Then, the sales unit 110 prepares a related service order and delivers it to the distribution unit 120 or the facility unit 130 according to the information request or installation request received from the customer center 400 or the telephone station. At this time, the sales unit 100 generates a first information table according to the service order and shares it with the second to fourth information tables of the other operation units 120 to 140.

3 is a view showing in detail the first to fifth table configuration according to an embodiment of the present invention.

As shown in FIG. 3, the first to fourth information tables 111 to 141 that are configured and shared by the respective operation units 110 to 140 are configured to share respective information (a variety of information ranging from order numbers to facility information). It contains detailed information and related information about the same order number. In addition, the gateway 150 also manages the operation progress state of each operation unit 110 to 140 by configuring the fifth information table 151.

Next, when the distribution unit 120 receives the service order from the sales unit 110, the distribution unit 120 transmits the necessary contents to each facility unit 130 required to install a specific device according to the received order, or afterwards, completes the ADSL installation. (110). In addition, the distribution unit 120 configures and manages such contents delivery and information provision as the second information table 121 described above, and also share the information with other operation units 110, 130, and 140.

When the facility unit 130 receives a service order from the sales unit 110, the facility unit 130 distributes a related instruction to the operator of each branch / branch 500 according to the received order so that a modem or an ADSL is installed in the corresponding client terminal 300. do. In addition, the facility unit 130 configures and manages information (for example, a related worker name, work completion time and facility information, etc.) related to the order distribution and installation as the third information table 131 mentioned above, Share to the management unit (110, 120, 140).

When the authentication unit 140 receives a service request from a client through the Internet, the authentication unit 140 provides a client ID (ID) authentication and a result provided through the web page. In addition, the authentication unit 140 configures and manages the fourth information table 141 referring to information related to performing such a task (for example, customer ID, password, transmission / reception time, and related worker name), and manages another operation unit ( 110 to 130).

The gateway 150 classifies information managed by each operation unit 110 to 140 into the first to fourth information tables 111 to 141 into basic information and detailed information, and provides the information directly to the corresponding client or each customer. Provided to the counselors of the center (400).

That is, the gateway 150 configures and manages the detailed progress status of the specific order as the fifth information table 151 in association with each of the operation units 110 to 140. When the client requests basic information, Only the information requested by the fifth information table 151 is extracted, processed, and provided. When a client or a counselor of the customer center 400 requests detailed information, the client receives the necessary information after receiving the necessary information.

As such, the ADSL service information providing apparatus 100 according to an embodiment of the present invention may provide information regarding the first to Nth function related information performed by the respective operation units 110 to 140 in connection with the ADSL service application. By allowing the table to be shared with other management units, multiple operators can see the progress and details of the work in other operations in real time so that they can use them directly in their own business processes.

In addition, the ADSL service information providing apparatus 100, after the client requests for a specific order, the client and counselors know information related to performing the first to Nth functions performed in each of the operation units 110 to 140. By processing the basic information or detailed information so that it can be brought, thereby increasing the service satisfaction.

Then, the operation process of the ADSL service information providing apparatus having such a function will be described in detail with reference to the accompanying drawings.

4 is a flowchart sequentially illustrating an operation of an apparatus for providing ADSL service information according to an exemplary embodiment of the present invention.

As shown in FIG. 4, first, when the ADSL service information providing apparatus 100 receives a specific service request (order) from a client or an agent of the customer center 400, each operation unit ( 110 through 140 perform the first through N th functions, respectively (S410). Here, the first to Nth functions are functions that are performed step by step in each operation unit with respect to a specific order, and are sequentially connected to each other according to a time flow.

Subsequently, each operation unit 110 to 140 configures the information related to the business process as the first to fourth information tables 111 to 141, and then shares (S420), so that the operators of each operation unit proceed to the other operation unit. Status and detailed information can be referred to and used in real time.

after. The gateway 150 configures and manages a detailed work progress state of each of the operation units as the fifth information table 151 in cooperation with each of the operation units 110 to 140 (S430).                     

Subsequently, when the gateway 150 receives an inquiry request regarding an information request or an installation request from a client or a counselor of the customer center 400 (S440), the gateway 150 provides basic information with reference to the fifth information table 151 (S450). ).

When the client or the counselor of the customer center 400 requests detailed information such as various operation information and statistical information, the gateway 150 receives the necessary information from the operation unit and processes the information.

Thereafter, the ADSL service information providing apparatus 100 checks whether there is an additional information request or a device installation request from a client / agent / operator, etc. (S460). While repeatedly performing, if there is no additional request, the end of providing information to the client, counselor, or operator.

As such, the apparatus and the method for providing ADSL service information according to an embodiment of the present invention each of the first to N-th function-related information performed by each of the operation units 110 to 140 in connection with the ADSL service request. By allowing the table to be shared with other management units, multiple operators can refer to the work progress and details of other operations in real time and directly use them in their own business processes.

In addition, after requesting a specific order of the client, by processing the information relating to the performance of the first to the N-th function performed in each operation unit (110 to 140) to the client and the counselor by providing the basic information or detailed information, This results in increased service satisfaction.

The drawings and detailed description of the invention are merely exemplary of the invention, which are used for the purpose of illustrating the invention only and are not intended to limit the scope of the invention as defined in the claims or in the claims. Therefore, those skilled in the art will understand that various modifications and equivalent other embodiments are possible from this. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

Apparatus and method for providing ADSL service information according to the present invention can enable a plurality of operators to directly use in their own business process by referring to the work progress status and detailed information of other operating units in real time. In addition, the basic and detailed information related to the ADSL service application can be provided to the client and a plurality of counselors, thereby increasing the service satisfaction.

Claims (7)

In the service information providing device for providing work progress information related to the service application, According to the type of service application reception including service installation according to the request of the client terminal or the counselor terminal of the customer center, the first to Nth functions are respectively performed step by step, and the information related to each of the first to Nth functions is provided, respectively. At least one or more operating unit consisting of a table; And Interoperate with the at least one operating unit to generate an information table on the basis of each table, the detailed information relating to the work progress of each of the at least one operating unit, and extract the necessary information from the information table And a gateway for processing and providing to the client terminal or the counselor terminal of the customer center, The service state and detailed information of each of the at least one operating unit in the respective table is referenced in real time between the at least one or more operating units. The method of claim 1, The operation unit, A sales unit interworking with the gateway and receiving a service request including service installation from the client terminal or a counselor terminal of the customer center; A distribution unit for distributing necessary information to at least one related device that performs the received service processing; A facility unit for distributing related orders to operators of specific branches and branches according to the received information to perform the received service processing; And Authentication unit for providing the ID authentication of the client terminal or the counselor terminal of the customer center and the progress information related to the received service processing through a web page Service information providing device comprising at least any one of. The method of claim 2, The sales department to the authentication unit, Configure and share the first to fourth information tables, respectively, The first to fourth information table, The service information providing apparatus, characterized in that each of the sales unit to the authentication unit includes a task-related information to perform step by step for the service processing received. The method of claim 3, The gateway is, Referring to the first to fourth information table, the information related to the work progress state of the sales unit to the authentication unit is configured as a fifth information table, and the fifth information table is provided to the counselor terminal of the client terminal or the customer center. Service information providing device, characterized in that. In the service information providing method of the device for providing work progress information related to the service request, a) upon receipt of a service request including service installation from a client terminal or an agent terminal of a customer center, depending on the type of service application received, wherein at least one operating unit is to process the received service request; Performing an operational function for each step of performing each of the first to Nth functions; b) organizing information related to the first to Nth functions performed by each of the one or more operating units into respective tables; c) generating an information table on the basis of each table containing detailed information relating to a work progress state of each of the at least one operating unit; And d) extracting and processing information necessary for processing a service requested by the client terminal or an agent terminal of the customer center from the information table and providing the information to the client terminal or an agent terminal of the customer center; The service status and detailed information of each of the at least one operating unit in the respective table is referenced in real time between the at least one or more operating units. 6. The method of claim 5, Step c) is The information table comprises information related to the operation of each operation unit that performs a specific function step by step to provide a service received by referring to the information contained in each table, Step d), Service information providing method of dividing the information contained in each table and the information table into basic information and detailed information and providing it to a counselor of a client or a customer center. delete

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