KR100849236B1 - Customer lodging management method for hotel - Google Patents

Abstract

The present invention relates to a method for managing customer accommodation for a hotel, and more particularly, to minimize the customer's complaints by allowing the customer to check in and check out quickly, The present invention relates to a method of managing customer accommodation for a hotel that can reduce human waste.

An object of the present invention is to enable customers to check out quickly when checking out at a hotel, and to keep the bills paid by the customer for a long time and keep the billing place, friction with the customer due to lost bills. It is to provide a method of managing customer accommodation for hotels that can prevent overtime and financial damages.

In order to realize the above object, a step of inputting sign information into a sign pad 1 of a customer accommodation management system, reading credit card information of the input customer, and inputted through the sign pad 1 Storing the customer's standard signature in the database (3) of the main server (4) connected via the Internet network, and when the customer checks out, the customer's transaction through the online inquiry by accessing the main server (4) at the front desk Inquiring and outputting the folio for checking the details, the customer checking the folio and the invoice attached thereto, and when the customer checks the folio, the main server (4) at the front client computer (2) Accessing the customer's invoice on the screen, and signing with a sign pad (1) provided at the front desk while the customer checks the invoice on the screen. And a step of checking whether or not it is the same with the standard sign of the customer, approving the payment if it is the same, and storing the invoices in the database 3 of the main server 4 by classification. It is done.

How to manage customer accommodation for hotels

Description

Customer lodging management method for hotel}

1 is a schematic diagram showing a customer accommodation management system for a hotel according to the present invention;

2 is a flowchart illustrating a cabin process according to the present invention;

3 is a flowchart showing a process according to customer lodging in a typical hotel.

* Explanation of symbols for the main parts of the drawings

1: sign pad 2, 5, 6: client computer

3: database 4: main server

7: electronic archives

The present invention relates to a method for managing customer accommodation for a hotel, and more particularly, to minimize the customer's complaints by allowing the customer to check in and check out quickly, The present invention relates to a method of managing customer accommodation for a hotel that can reduce human waste.

In general, in a hotel such as a hotel, when a guest who wants to stay at the hotel comes to the front desk, the guest checks in at the front desk and is assigned a room. Loosen and stay.

After unpacking and staying at the hotel, you will use the hotel's affiliated restaurants, sauna, cocktail bar, casino, etc. Payment methods such as agreement, travel agency, gift certificate, mileage, etc.), and payment methods such as GUEST deferred payment (collected payment at the time of check-out by guest) will be used.

When explaining in more detail that the customer stays in the room, as shown in Figure 3, when the customer checks in at the front desk, the customer will create a registration card, and open the credit card according to the customer's room fee (OPEN )

When the customer checks out while staying open with the credit card open, he / she pays the actual fixed amount with the credit card. When the payment is made, the customer's folio is printed and the transaction history is confirmed. You will make a payment.

In other words, the customer's folio for use in the room's mini bar, etc. are listed in the customer's folio, and the front desk checks the folio for transaction details and prints out an invoice to ask the customer for confirmation.

When the customer checks the bill and confirms what he / she has used, he or she pays for it. In the case of a credit card, the customer signs the EDI slip and attaches a receipt to the customer's folio at the hotel front desk. .

In addition, in the case of a CITY transaction, the customer signs the folio after checking the folio and pays the post-payment. As described above, the invoices attached to the folio are collected by the payment method and delivered to the controller. Done.

When the controller receives payment by billing method by payment method, the bills are directly classified by the employee by daily, monthly, year, payment method, payment type, etc. and stored in a separate storage location.

However, as described above, when the bill of use fee according to the room in the hotel is moved and stored on paper, the bill is often lost during the move or storage and there is a problem in that the loss of money occurs.

In addition, if the bill is classified and stored in daily, monthly, year, usage fee, payment method, etc., there is a problem that not only need to store the bill separately, but also unnecessary waste of manpower and expenses for classification. have.

In addition, when a customer pays a room rate and finds a customer's folio and brings it to the front desk, when the customer checks out the invoice attached to the folio and checks out, there is a problem that the checkout takes a very long time. .

Therefore, an object of the present invention is to solve the above problems, the customer can quickly check out when the customer checks out at the hotel as well as the need for storage space for storing the bills billed by the customer for a long time separately In addition, the present invention provides a method of managing customer lodging for hotels that can prevent friction and financial damage with customers due to lost bills.

In order to realize the above object, a sign pad installed at the hotel front desk to input a customer's standard signature at check-in to construct a personal folio and make a payment at check-out; A client computer installed at the front desk to receive and transmit a signature from the sign pad wirelessly or by wire, and to prepare an invoice according to a customer accommodation fee and to display it on a screen; And a customer accommodation management system comprising a main server configured to receive the signature and the invoice through the Internet network and store it in a database for each category, and to transmit the invoice to a client computer and output it to the screen. A management method comprising the steps of: inputting sign information into a sign pad of the customer accommodation management system; Reading credit card information of the input customer; Storing the standard signature information of the customer input through the sign pad in a database of a main server connected to the Internet; When the customer checks out, accessing the main server at the front desk and searching and outputting a folio for confirming transaction details of the customer through an online inquiry; When the customer confirms the folio and the attached bill, accessing the main server from the client computer of the front desk and outputting the bill of the customer on the screen; Paying by entering sign information with a sign pad provided at the front in a state in which the customer checks the bill on a screen; And checking whether or not it is the same as a standard signature of the customer, and if the same is the same, approving the payment and storing the invoices in the database of the main server by classification. To present.

1 is a block diagram showing a billing management system for a hotel according to the present invention, the customer enters the standard signature of the customer at the check-in (CHECK IN) at the hotel front to install a personal folio and installed to pay at checkout A sign pad 1 and a client computer 2 installed at the front to receive and transmit a signature from the sign pad 1 wirelessly or by wire, and to prepare a bill according to the customer's lodging fee and to display on the screen. The main server 4 is configured to receive the signature and the invoice through the Internet network and store them in the database 3 for each category, and transmit the invoice to the client computer 2 and output the invoice on the screen.

In addition, the client computer 5 is installed in the guest room so as to identify the product used by the customer in the guest room mini bar M and attach it to the folio stored in the main server 4.

The client computer 6 for the controller which checks and charges the city-specific folio, the EDI slip of a credit card, etc. which were paid by wireless or wired connection to the main server 4 by customer is installed.

In particular, when the invoice and the customer standard signature is stored in the database 3 of the main server 4, the main server 4 and connected to the Internet network to be stored at the same time in the electronic document storage (7) Since dual management in the electronic document storage (7) it is possible to prevent problems due to loss of data.

The bill (BILL) is stored in the database (3) of the main server (4) by day, month, year, payment terms, payment type, so that each kind can be sorted output, query in the database (3) do.

In other words, by sorting by credit cards, CITY, cash payments, and lump sum payments, installment payments (sorted by months), and so on, there is no need to organize daily, monthly and yearly invoices.

In addition, the invoices are stored in the form of being attached to the folio created for each customer, so that when the customer's folio is inquired, the billing history used by the customer can be easily known at a time.

As described above, if the bill is managed and stored in the database 3 in the form of being attached to the customer's folio, there is no risk of losing the bill, and there is no need for a separate manpower, equipment, and place to store and manage the bill. will be.

Referring to Figure 2 illustrates the effect of the present invention as described above, the customer is to check in at the hotel front to stay in the hotel and at the front to sign the sign pad (1) to register the standard customer signature For example, when a customer pays the accommodation fee with a credit card, the credit card is opened.
In this case, the opening of the credit card is frequently caused when the facility is destroyed due to a negligence of the guest, so that the credit card is opened in advance as a deposit for the damage of the facility, and the hotel is used by opening the credit card (paid). The meaning of the provisional payment of the royalties under this is also included.

The standard signature of the customer entered through the sign pad 1 is simultaneously transmitted to and stored in the database of the main server 4 and the electronic document storage 7.

In this state, when the customer checks out after completing the stay, the front accesses the main server 4 through the online inquiry and outputs the folio to check the customer's transaction history, and the customer checks the folio.

When the customer checks the folio and asks for confirmation of the bill, the client computer 2 of the front accesses the main server 4 and inquires or prints the bill according to the customer's folio on the screen.

When the customer finishes checking the invoice in the state of inquiring the invoice, the customer signs through the sign pad 1 provided at the front while the invoice is displayed on the online screen.

When the customer signs, the checker checks whether the signature is the same as the standard signature of the registered customer at check-in. The main server 4 checks the signature through its own program or the employee signs on the screen. To contrast.

For example, if the signature is checked on the main server 4, the authenticity of the signature can be known very quickly. If the signature is the same as the registered standard customer signature, the payment is approved.

The bill is completed payment approval is stored in the database (3) of the main server (4) and output the receipt to give to the customer.

Here, the storage of the bill is sequentially stored by day, month, year, transaction terms, payment means, the controller is arranged to receive the money by billing by credit card, CITY.

Of course, a predetermined encryption module is required for storing and retrieving the invoice, and this may be performed by installing an encryption module in a program using a general sign pad 1.

When the customer signs on the sign pad 1 and receives a receipt, the check-out is finished, and the customer only needs to check the invoice on the screen or printed folio and the invoice attached to the folio in real time. The time required is very short.

A shorter checkout time reduces customer discomfort and improves work efficiency at the hotel front.

As described above, the present invention enables the user to check the invoice of the main server online at the time of check-in and check-out at the hotel so that payment can be made promptly and improve the efficiency of the hotel work and do not need to keep / organize the invoice on paper. By doing so, there is an advantage that can significantly reduce the cost of storing and arranging the invoice.

Claims (1)

A sign pad installed at the hotel front desk for the customer to enter his or her standard signature upon check-in to construct a personal folio and make a payment upon check-out; A client computer installed at the front desk to receive and transmit a signature from the sign pad wirelessly or by wire, and to prepare an invoice according to a customer accommodation fee and to display it on a screen; And a customer accommodation management system comprising a main server configured to receive the signature and the invoice through the Internet network and store it in a database for each category, and to transmit the invoice to a client computer and output it to the screen. In the management method, Inputting sign information into a sign pad of the customer accommodation management system; Reading credit card information of the input customer; Storing the standard signature information of the customer input through the sign pad in a database of a main server connected to the Internet; When the customer checks out, accessing the main server at the front desk and searching and outputting a folio for confirming transaction details of the customer through an online inquiry; When the customer confirms the folio and the attached bill, accessing the main server from the client computer of the front desk and outputting the bill of the customer on the screen; Paying by entering sign information with a sign pad provided at the front in a state in which the customer checks the bill on a screen; And Checking whether or not the same as the standard signature of the customer, if the same, and confirming the payment, and the step of storing the bills by category in the database of the main server, characterized in that the customer accommodation management method.

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