KR100775865B1 - The System for Service Call and Method therof - Google Patents

Abstract

The present invention relates to a service call system and a method thereof, and more particularly, a vehicle call system for locating a vehicle such as a taxi, a bus, a freight transport, etc. so as to be able to connect to a customer requesting service in the shortest distance or the shortest time. In this method, a service provider having a call center for managing a service provider and a terminal for communicating with the call center are provided to detect a departure of the driver of the service providing vehicle and to directly allocate a command to the driver. In the service call system consisting of the terminal periodically reports its location automatically and transmits the location information when the call center requests the location information, and reports the situation to the call center when a special situation occurs to the driver It is characterized by.

Call center, vehicle, train, taxi

Description

The system for service call and method therof}

1 is a configuration of a vehicle call center system according to the prior art

2 is a data flow diagram of a service system according to an embodiment of the present invention;

The present invention relates to a service call system and a method thereof, and more particularly, a vehicle call system for connecting a customer requesting a service in the shortest distance or the shortest time by identifying a location of a vehicle such as a taxi, a bus, a freight transport, and the like. It's about how.

In general, commercial vehicles such as taxis, buses, freight transport vehicles, and various courier vehicles operate remotely from the transportation companies, and thus, wirelessly operate in the vehicle to exchange predetermined information from or between the transportation companies. It is equipped with a device to transmit and receive information wirelessly. In addition, the conventional commercial vehicle uses not only a radio device using radio frequency (RF) but also a mobile phone communication network using a mobile communication terminal such as a cellular phone or a PCS phone, a common frequency communication network (TRS), or a public switched communication network (PSTN). They exchange information directly between transport companies and their commercial vehicles.

1 is a configuration diagram schematically showing an example of a conventional vehicle call center system.

As shown in FIG. 1, a conventional vehicle call center system includes a mobile terminal 110, a base station 120, a base station controller 130, a mobile communication switching center 140, and a public switched telephone network (PSTN). PSTN ') 150, a vehicle call center 160, a trunked radio system (TRS) relay station 170, a TRS terminal 180, and the like.

The mobile terminal 110 is a terminal in which a user calls a vehicle call center 160 as well as a telephone call using a mobile communication network and applies for a vehicle call through a telephone call. The base station 120 executes transmission and reception of a radio signal to the mobile terminal 110 and conversion and encryption / decryption of a communication protocol, and the base station controller 130 manages each of the base stations 120 while managing a plurality of base stations 120. Performs control such as allocation control of the communication channel. The mobile communication switching center 140 processes the call request requested by the base station 120 via the base station controller 130. The public switched communication network 150 handles call requests between the mobile communication network and the general wired network. When the vehicle call center 160 requests a vehicle call from the mobile terminal 110, the vehicle call center 160 transmits the contents to the TRS terminal 180 via the TRS relay station 170. The TRS relay station 170 relays the communication between the vehicle call center 160 and the TRS terminal 180. The TRS terminal 180 communicates with the vehicle call center 160 via the TRS relay station 170.

Conventional vehicle call center systems typically use a frequency common communication system (TRS), which has an efficient frequency resource utilization of about 3.3 times the frequency allocation subscriber capacity compared to a digital cellular scheme. It is also an advanced communication system with very high frequency efficiency and no call waiting and interruption. The service functions of the common frequency communication system provide short-circuit dispatch calls, data transmissions, and public switched communication networks.

In the conventional vehicle call center system configured as described above, a vehicle call center 160 is installed at a transportation company such as a call taxi company as shown in FIG. 1, and the vehicle call center 160 is a TRS terminal using a TRS relay station 170. The 180 is arranged to collectively call all commercial vehicles installed. In addition, the user of the mobile terminal 110 to use a commercial vehicle is configured to make a service request or confirmation call to the vehicle call center 160 using the mobile communication network and the PSTN 150.

When the user calls the vehicle call center 160 using the mobile terminal 110 to request a service, the vehicle call center 160 checks the user's location and the destination to which the operator who receives the service request checks the TRS relay station. By using 170, the TRS terminal 180 collectively calls a commercial vehicle in which the TRS terminal 180 is installed, and provides a user's information to the commercial vehicle in response thereto, whereby the nearest commercial vehicle sends a service doctor to the vehicle call center 160. After sending, it moves to the user. At this time, the commercial vehicle calls the vehicle call center 160 of the transportation company that has built the TRS system, checks the rough position of the service requester, and then moves to the place requested by the requester. If the commercial vehicle fails to meet by moving to a place requested by the call service requester, the commercial vehicle checks the telephone call to the vehicle call center 160 again using the TRS terminal 180.

However, such a conventional call service system has a long distance despite the fact that when the driver is operating outside the vehicle, the dispatch command is not delivered to the driver, which may cause confusion in the dispatch or even receive the dispatch order in the nearest place. In addition to giving orders to vehicles in the vehicle, as well as if the driver is in a state that can not drive, there was a problem that must check whether the acceptance of the allocation order by talking to the driver separately without knowing such conditions.

In addition, even in the driver's position, in order to receive a dispatch command without a passenger, the driver's fatigue is increased, which is a problem in many cases.

The present invention has been made in order to solve such a problem, and the first object of the call center for dispatch command is to identify the status of the service provider receiving the dispatch command and actively determine whether or not dispatch is possible.

Another object of the present invention is to allow the service provider to receive the dispatch command through other means when the dispatch command can be received even if the vehicle deviates from the vehicle.

The present invention for achieving this object,

A service call system comprising a call center for managing a service provider and a service provider having a terminal communicating with the call center, wherein the terminal grasps a state of a service provider and reports whether a service can be provided to the call center. It features.
Specifically, the terminal is installed in the service providing means of the service provider, and is configured with a status reporting unit that can report the current status to the call center, the terminal means that can be contacted if the service provider leaves the service providing means It is configured to have an alternative receiving unit that can register with the call center.

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Service call process using such a system,

The service provider periodically reports its location to the call center, and registers another contact means to the call center that the service provider can be contacted in case of departure from the terminal; When a user calls a call center to be provided with a service, registering the location of the user in the call center; The call center that registers the location of the user compares the location of the user with the location reported by the service providers, selects a service provider to give a service execution order, and determines whether the selected service provider has deviated from the service providing means. Determining whether or not; And if the service provider deviates from the service providing means by the determination, giving a service execution command to the service provider by the other contact means registered in the call center.

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Hereinafter, the present invention will be described in detail through examples.

2 illustrates a data flow of a service system according to an embodiment of the present invention.

A driver who installs a terminal in a vehicle to drive a call taxi and approach a user who has called a call taxi in accordance with a dispatch order from a call center must be away from the vehicle he is driving and must rest or wait outside the vehicle. In this case, if the terminal is set to be out of seat by operating, the terminal will report the out of seat state to the call center.

At this time, when the user calls the call center, the call center that receives the customer's call inputs data about the place requested by the user, and the location of each taxi reported by the terminal installed in each taxi cab immediately before the call of the user. In the report information, location information is requested from taxi terminals that are closest to the user's request location. If there is a terminal that transmits a departure from one of the terminals requesting location information, and the dispatching terminal needs to be ordered for the reason that the detached terminal is in the closest distance, the call center does not issue the dispatch command to the terminal. Order the dispatch to the registered number where you can be contacted and deliver the result to the user.

At this time, it is preferable that the means (contact means different from the terminal) that can be contacted during the departure is a mobile communication terminal (in the figure described as a mobile phone). That is, when the mobile communication terminal number is registered in the call center, the call center issues a dispatch command to the registered mobile communication terminal without giving a command to the terminal installed in the vehicle.

The dispatch command may be a coordinate value of a place requested by the calling user, and the taxi terminal receiving the dispatch command may be guided to a location requested by the user by means of a terminal using GPS or self-equipped navigation. will be.

Selecting a taxi to receive a dispatch order in the call center is to check the movement route that can move from the location of the taxi to the request location of the user who called at the time, the taxi in the shortest distance based on the traffic information about the movement route It is preferable to select a taxi or a taxi that can arrive in the shortest time.

When the user who wants to call the call taxi calls to the call center, the call center that receives the customer's call extracts coordinate values by inputting data about the place requested by the user or the terminal used when calling the call center. If the GPS supports the communication with the terminal may receive a coordinate value from the terminal can be a dedicated terminal.

For the present invention, the taxi periodically reports its location to the call center, and when the seat departure registration is performed, the vehicle is considered to be inactive until the seat departure registration is canceled and the periodic position report is no longer performed. By not doing so, unnecessary data data communication is prevented. In addition, when the service can not be provided in the situation of leaving the seat in the call center that the service can not be provided by the call center can minimize the time to search and access the service targets.

In addition, the location data of the user transmitted when the dispatch command from the call center may be a GPS coordinate value, address, place name, user's telephone number, etc. The taxi receiving the location data of the user is automatically delivered to the customer by the navigation function desirable. Such a navigation function may be a function inherent in a vehicle terminal of a taxi, or may be a system linked with a separately mounted navigation system, or may be a navigation system that transmits a location, a map, and traffic information through a mobile communication network using a mobile communication terminal. have.

The present invention as described above may be equally applicable to all systems based on a call center, such as a taxi, a quick service, a logistics transport system such as a courier service, and a surrogate operation.

According to the present invention, even if the communication between the call center and the service provider is minimized, the service provider can deliver a service provision command when the service provider can provide the service despite being in a situation where the terminal is detached from the vehicle. By determining whether it can be provided, it is possible to save data communication costs and to solve the inconvenience of having service providers always have to wait around the terminal.

Claims (7)

A service call system comprising a call center for managing a service provider and a service provider having a terminal communicating with the call center. The terminal is installed in the service providing means of the service provider, and is configured with a status reporting unit that can report the current status to the call center, And the terminal has an alternative receiving unit capable of registering contact means with the call center when the service provider leaves the service providing means. The method of claim 1, The terminal is a service call system, characterized in that it comprises a location information transmitter for automatically reporting its own location periodically and the location information when the call center requests the location information. The method of claim 1, The terminal includes a navigation unit for guiding the service provider to a place requested by the service provider. delete The service provider periodically reports its location to the call center, and registers another contact means to the call center that the service provider can be contacted in case of departure from the terminal; When a user calls a call center to be provided with a service, registering the location of the user in the call center; The call center that registers the location of the user compares the location of the user with the location reported by the service providers, selects a service provider to give a service execution order, and determines whether the selected service provider has deviated from the service providing means. Determining whether or not; And If the service provider deviates from the service providing means by the determination, giving a service execution instruction to the service provider by the other contact means registered in the call center; Service invocation method comprising the configuration. The method of claim 5, If the service provider deviates from the terminal, registering the other contact means to the call center, If there is no location report until the departure fact set up by the service provider is terminated by the service provider again, fixing the location in the call center by considering the service providing means not moving; Service invocation method comprising the configuration. The method according to claim 5 or 6, The step of giving a service execution command to the service provider in the call center, In the call center, it is a step of giving a command to the service provider determined to be the shortest distance or the minimum required time by grasping the accessibility and access time such as a road and a moving route existing between the user's request location and the service provider's location. How to call a service.

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