KR100705590B1 - Exchange system and method for analyzing log thereof - Google Patents

Abstract

The present invention relates to an exchange system and a log analysis method of the exchange system, the method comprising: generating at least one log file including at least one data on an operation state of the exchange, and performing an operation during any time of the exchange. According to the request for reproducing the situation, at least one data included in the at least one log file of the operation situation for a certain time is output at a set time interval, thereby analyzing the failure situation generated in the exchange.

Description

Exchange system and log analysis method of the exchange system {EXCHANGE SYSTEM AND METHOD FOR ANALYZING LOG THEREOF}

1 is a view showing a network connection configuration of the switching system according to the present invention.

2 is a diagram showing a relationship between a configuration information file and a log file according to the present invention;

3 is a diagram illustrating a format of data included in a log file according to the present invention.

4 illustrates a virtual call data format in accordance with the present invention.

5 is a view showing a user interface for showing the loading status of the log file used in the log analysis of the exchange system according to the present invention.

6 is a flowchart illustrating an operation of a log analysis method of an exchange system according to an embodiment of the present invention.

<Explanation of symbols for the main parts of the drawings>

100: private exchange 110: I / O server

120: management server 122: collector

124: manager 130: database

140: virtual exchange server 142: control unit

144: memory 150: manager terminal

The present invention relates to an exchange system and a log analysis method of the exchange system.

A private branch exchange (PBX) is a switch that generally performs exchange connection between extension telephones within the premises or between extension telephones and trunk lines (telephone telephone lines) at the offices, companies, factories, and hotels. to be.

The private exchange is changed from an idle switch which performs all connections such as incoming calls from the trunk line to the station, outgoing connection from the station to the trunk line, and interconnection between stations, through relay switches of the mechanical contact switchgear, crossbar switches, etc. It has evolved and developed into an electronic exchange (EPBX) of accumulated program control method using a microprocessor or IC memory.

Similarly, for calls received from external subscribers or extension subscribers via CO line to such private exchanges, the exchange of calls to specific extension subscribers may be directed to the extension subscribers, or from the external subscribers or extension subscribers to the voice of the extension subscribers. It has been evolved and developed into a call processing method through voice recognition and a call processing method using computer telephony integration (CTI) through a predetermined process after receiving a predetermined process.

In the private exchange system environment using such a private exchange, monitoring and statistics devices are indispensable for the maintenance and maintenance of the private exchange.

That is, the monitoring and statistics apparatus receives the operation status of the private exchange operated in real time (for example, the amount of in-out bound of a call, etc.) from the private exchange and stores it in a log file.

However, since the monitoring and statistics apparatus simply stores the operation state of the private exchange operated in real time as a log file, it has a problem in that it cannot analyze a failure situation occurring in the private exchange.

Accordingly, the present invention is to solve the above problems, by reproducing the situation in which the failure occurs by using a log file corresponding to the data on the failure situation in the operating private exchange, the failure situation occurred in the private exchange An exchange system and a log analysis method of the exchange system are provided.

An exchange system including an exchange according to an aspect of the present invention for achieving the above object, the database comprising at least one log file containing at least one data on the operation status for the exchange; A virtual exchange server transmitting at least one data contained in at least one log file of an operation situation corresponding to a predetermined time period at a predetermined time interval in accordance with a request for reproducing the operation situation corresponding to a predetermined time period of the exchange; And a management server for outputting at least one data contained in at least one log file transmitted from the virtual exchange server.

The management server generates at least one data on the operation status of the exchange into a log file and stores it in the database.

The at least one data included in the log file is a time for receiving data on the operation status of the exchange from the exchange, a description of the data on the operation status of the exchange, and a description of the data on the operation status of the exchange. At least one of the information for.

The set time interval may be any one of a storage time interval of the at least one log file to the database and an acceleration time interval obtained by dividing the storage time interval to the database by a predetermined magnification.

According to another aspect of the present invention, an exchange system including an exchange includes: a database including at least one log file including at least one data on an operation state of the exchange; The storage time in the database for the at least one data contained in the at least one log file according to the operation situation corresponding to the predetermined time period according to the request for reproducing the operation situation corresponding to the arbitrary time of the exchange is at least one. A virtual exchange server for transmitting the data when the log files of the log file are older than the acceleration time obtained by dividing the time interval stored in the database by a predetermined magnification; And a management server for outputting at least one data contained in at least one log file transmitted from the virtual exchange server.

According to an aspect of the present invention, there is provided a log analysis method of an exchange system including an exchange, the method including: generating at least one log file including at least one data on an operation state of the exchange; And outputting at least one data contained in at least one log file of a corresponding operating situation for a predetermined time at a predetermined time interval according to a request for reproducing the corresponding operating situation for a certain time of the exchange. do.

According to another aspect of the present invention, there is provided a log analysis method of an exchange system including an exchange, the method including: generating at least one log file including at least one data on an operation state of the exchange; And a storage time in the database for the at least one data contained in the at least one log file according to the operation situation corresponding to the predetermined time period according to the request for reproducing the operation situation corresponding to the arbitrary time of the exchange. And outputting the corresponding data when the log files are earlier than the acceleration time obtained by dividing the time interval stored in the database by a constant magnification.

Hereinafter, an exchange system and a log analysis method of the exchange system according to the present invention will be described in detail with reference to the accompanying drawings.

In addition, it should be noted that the same reference numerals are given to the same elements, even if they belong to different drawings for convenience of understanding.

1 is a diagram illustrating a network connection configuration of an exchange system according to the present invention.

As shown in Figure 1, the exchange system according to the present invention, private exchange 100, I / O server 110, management server 120, database 130, virtual exchange server 140 and manager terminal And 150.

The private exchange 100 provides the I / O server 110 with data about a call made between an external subscriber and an extension subscriber or between extension subscribers (hereinafter referred to as 'call data').

The I / O server 110 interfaces data transmission and reception between the private exchange 100 and devices connected to a local area network (LAN).

For example, the I / O server 110 provides the call data to the management server 120 in accordance with a request for transmission of call data provided from the management server 120 to the private exchange 100.

The management server 120 includes a collector 122 and a manager 124, converts the call data generated in the private exchange 100 into a log format and stores the log data in the database 130 as a log file, and the private exchange 100 And generates a configuration information file including data about the configuration information in the database 130.

At this time, a diagram showing the relationship between the configuration information file and the log file is shown in FIG.

As shown in FIG. 2, at least one configuration information file (Collector001.txt, Collector002.txt, ..., Collector00n.txt) is arranged in a tree form in the configuration information file (Collector_CNF.txt).

Here, each of the configuration information files includes at least one call data generated by the private exchange 100 every predetermined unit (for example, time unit or number of call data).

The format of call data included in such log files is shown in FIG.

As shown in FIG. 3, the format of call data included in the log file is largely related to the call data 300 received at the private exchange 100 and the format 300 of call data received at the private exchange 100. It consists of a comment 302.

The call data 300 received from the private exchange 100 is composed of a reception time of the call data, information (Tag) for the apparatus that transmitted the call data, and the contents (Data) of the call data.

For example, the reception time '2005: 09: 29 11: 11: 11.111' of call data indicates that it is 11: 11: 11.11 seconds on September 29, 2005. At this time, the '.111' in the '11 .111 'seconds represents the subdivision of the seconds into milliseconds.

In addition, the information Tag, ie, 'RxPBX', for the apparatus that transmitted the call data indicates that the call data is received at the private exchange 100.

Finally, '04ff000004610101' represents call data received at the private exchange 100.

On the other hand, the comment 302 for the format 300 of call data received by the private exchange 100 is composed of a call data reception time and a data comment for explaining the contents of the call data.

Hereinafter, operations of the collector 122 and the manager 124 of the management server 120 will be described in more detail.

The collector 122 receives the configuration information of the private exchange 100 by connecting to the I / O server 110 at the initialization of the management server 120, and receives the configuration information of the received private exchange 100 from the manager 124. To provide.

The collector 122 then provides the manager 124 with call data generated at the private exchange 100 received from the I / O server 110.

The manager 124 generates a configuration information file including data about configuration information provided by the collector 122 and stores the configuration information file in the database 130, and then stores at least one call data provided by the collector 122 in a predetermined unit (eg, For example, a log file is generated for each time unit or number of call data) and stored in the database 130.

In this case, the manager 124 stores the configuration information file and the at least one log file in the database 130 in a tree structure as shown in FIG. 2.

In addition, the format of call data included in the log file is the same as that shown in FIG. 3, and a description thereof will be omitted.

The virtual exchange server 140 includes a control unit 142 and a memory 144, and at least one log corresponding to a time set from the database 130 according to a log analysis request corresponding to a time set from the manager terminal 150. The file is transmitted at a time interval set by the management server 120.

This will be described in more detail.

The control unit 142 at least corresponds to the operating situation of the private exchange 100 during the set time in accordance with the request for analysis of the operating situation (or failure situation) of the private exchange 100 during the set time from the manager terminal 150. One log file is loaded from the database 130, and only the call data received by the private exchange 100 among the at least one call data corresponding to the loaded log file is converted into a format as shown in FIG. Save to 144.

The format shown in FIG. 4 is composed of the reception time 400 of the call data included in the call data from the private exchange 100 to the management server 120 and the content 402 of the call data.

In this case, the reception time 400 is expressed as a long type in the case of the year, month, date, and hour, and the minute, and is expressed as 'MS' by subdividing into milliseconds per second.

The content 402 of the call data is expressed in bytes.

Hereinafter, data having the format shown in FIG. 4 will be referred to as virtual call data.

The controller 142 provides the generation of the virtual call data to the management server 120 through the I / O server 110, and provides the generated virtual call data to the I / O server 110 at a set time interval. The call data corresponding to the virtual call data provided to the I / O server 110 is deleted from the memory 144.

In other words, the controller 142 provides the virtual call data to the I / O server 110 according to whether the private exchange 100 transmits the call data at a time interval in which the call data is generated or accelerates and transmits at a designated magnification.

For example, if the at least one virtual call data is accelerated 10 times in one hour (60 minutes), it is possible to divide the data evenly into six minutes to provide at least one virtual call data to the management server 120.

Accordingly, the collector 122 in the management server 120 receives the virtual call data generated from the control unit 142 in the virtual exchange server 140 by connecting to the I / O server 110 and receives the received virtual call data from the manager. Display through the terminal 150.

On the other hand, the control unit 142 displays the user interface as shown in FIG. 5 through at least one log file during the set time, through the manager terminal 150.

Referring to FIG. 5, a configuration of a user interface for indicating a state in which at least one log file is loaded from the database 130 into the memory 144 will be described.

The total number of files represents the total number of log files to be loaded from the database 120.

The number of remaining files represents the number of log files not loaded in the memory 144 among the total number of files.

The start time represents a start time of loading at least one log file from the database 130.

For example, '2005.09.29. 11:11:11 'indicates that the loading of at least one log file from the database 130 began at 11:11:11 on September 29, 2005.

The end time represents the time until the transfer is completed to the management server 120 after the log files corresponding to the total number of files is loaded.

The current file name indicates the name of the log file currently being loaded.

For example, the current file name 'Collector001.txt' indicates that the log file currently being loaded is 'Collector001.txt'.

The remaining MSG number indicates the number of call data not transmitted to the management server 120 among at least one data included in the log file being loaded.

The current file path represents a location where at least one log file being loaded is stored in the database 130.

For example, the current file path 'C: \ Collector' indicates that at least one log file currently being loaded is stored in 'C: \ Collector' of the database 130.

The log loading time represents a time when call data included in a log file being loaded is stored in the database 130.

For example, the log loading time '2005.08.22 11:00:00' indicates that call data included in the log file being loaded is stored in the database 130 at 11 am on August 22, 2005.

The current time application is used to select whether to make the start time the log loading time.

Acceleration multiplier selection is used to select whether to transmit to the management server 120 for at least one call data included in the log file at the time interval in which call data occurred in the private exchange 100 or to accelerate and transmit at a designated magnification. .

6 is a flowchart illustrating an operation of a log analysis method of an exchange system according to an embodiment of the present invention.

As shown in FIG. 6, the log analysis method of the exchange system according to the present invention is the same as the log analysis method performed in the exchange system as shown in FIG.

 Therefore, the log analysis method of the exchange system according to the present invention will be described using the configuration of the exchange system shown in FIG.

The control unit 142 in the virtual exchange server 140 according to the log analysis request stored in the database 130 for the inspection of the operating status (or failure status) of the private exchange 100 for a set time from the administrator terminal 150. , Request the administrator terminal 150 for the log to be analyzed.

Thereafter, the control unit 142 checks the log analysis information as the log analysis information for the log to be analyzed is received from the manager terminal 150 (S600).

Here, the log analysis information, the total number of log files to be loaded in the database 130, the current time application information indicating whether to apply the time to load the log file from the database 130 for the log analysis as a start time, log files At least one of the acceleration magnification selection information indicating whether to transmit to the management server 120 for the at least one call data included in the private data exchange 100 at the time interval that the call data occurs or to accelerate at a specified magnification Include.

The controller 142 loads the log file to be analyzed from the database 130 into the memory 144 (S602).

The control unit 142 sets the acceleration time using the acceleration magnification according to the acceleration magnification selection for the time interval between the log files loaded in the memory 144 (S604).

That is, the controller 142 sets the acceleration time by dividing the time interval in which the log files loaded in the memory 144 are stored in the database 130 by the selected acceleration magnification.

For example, when the log files loaded in the memory 144 are stored in the database 130 at a time interval of 1 hour (60 minutes) and the selected acceleration factor is 10 times, the acceleration time is 6 minutes. Becomes

The controller 142 checks whether the call data included in the loaded log file is stored in the database 130 before the acceleration time (S606).

The controller 142 transmits the call data to the management server 120 when the call data included in the loaded log file is stored in the database 130 before the acceleration time, and transmits the call data to the memory 144. Delete) (S608).

The control unit 142 checks whether call data contained in the loaded log file remains (S610).

If there is no call data included in the loaded log file, the controller 142 checks whether there is a log file to be loaded from the database 130 (S612).

If there is a log file to be loaded from the database 130, the control unit 142 performs the process after step S602 again.

As described above, according to the exchange system and the log analysis method of the exchange system according to the present invention, by reproducing the situation in which the failure occurred by using a log file corresponding to the data on the failure situation occurred in the private exchange, Analyze failures that occur at private exchanges.

Claims (12)

In an exchange system including an exchanger, A database including at least one log file containing at least one data on the operational status of the exchange; A virtual exchange server transmitting at least one data contained in at least one log file of an operation situation corresponding to a predetermined time period at a predetermined time interval in accordance with a request for reproducing the operation situation corresponding to a predetermined time period of the exchange; And And a management server for outputting at least one data contained in at least one log file transmitted from the virtual exchange server. The method of claim 1, The management server, And at least one data regarding an operation state of the exchanger is generated as a log file and stored in the database. The method of claim 1, At least one data included in the log file, An exchange system including at least one of a time for receiving data on an operation state of the exchange from the exchange, a content of data on the operation state of the exchange, and information for explaining a content of data on the operation state of the exchange; . The method of claim 1, The set time interval, And an acceleration time interval obtained by dividing the storage time interval of the at least one log file into the database and the storage time interval into the database by a predetermined magnification. In an exchange system including an exchanger, A database including at least one log file containing at least one data on the operational status of the exchange; The storage time in the database for the at least one data contained in the at least one log file according to the operation situation corresponding to the predetermined time period according to the request for reproducing the operation situation corresponding to the arbitrary time of the exchange is at least one. A virtual exchange server for transmitting the corresponding data when the log files of the log file are older than the acceleration time obtained by dividing the time interval stored in the database by a predetermined magnification; And And a management server for outputting at least one data contained in at least one log file transmitted from the virtual exchange server. The method of claim 5, The management server, And at least one data regarding an operation state of the exchanger is generated as a log file and stored in the database. The method of claim 5, At least one data included in the log file, An exchange system including at least one of a time for receiving data on an operation state of the exchange from the exchange, a content of data on the operation state of the exchange, and information for explaining a content of data on the operation state of the exchange; . In the log analysis method of the exchange system including the exchanger, Generating at least one log file containing at least one data on an operational situation for the exchange; Wow Outputting at least one data contained in at least one log file of a corresponding operating situation for a predetermined time at a predetermined time interval according to a request for reproducing the corresponding operating situation for a predetermined time of the exchange. Log analysis of exchange system. The method of claim 8, At least one data included in the log file, An exchange system including at least one of a time for receiving data on an operation state of the exchange from the exchange, a content of data on the operation state of the exchange, and information for explaining a content of data on the operation state of the exchange; Log analysis method. The method of claim 9, The set time interval, And an acceleration time interval obtained by dividing the at least one log file into the database by a predetermined magnification. In the log analysis method of the exchange system including the exchanger, Generating at least one log file containing at least one data on an operational situation for the exchange; Wow The storage time in the database for the at least one data contained in the at least one log file according to the operation situation corresponding to the user during any time according to the request for reproducing the operation situation corresponding to the user during the arbitrary time is the at least one. And outputting the corresponding data when the log files of the log file are earlier than the acceleration time obtained by dividing the time interval stored in the database by a predetermined magnification. The method of claim 11, At least one data included in the log file, An exchange system including at least one of a time for receiving data on an operation state of the exchange from the exchange, a content of data on the operation state of the exchange, and information for explaining a content of data on the operation state of the exchange; Log analysis method.

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