KR100668215B1 - Method for automatically reporting on customer's order ststus on internet eletronic commerce hosting service system - Google Patents

Abstract

The present invention relates to a user order status automatic notification method for automatically notifying the order status to the orderer, shop manager, mall manager according to the user order status change in the Internet e-commerce hosting service system,

The present invention includes a first step of dividing an order state of a user into a payment state and a delivery state, and defining order states divided by stages as a finite state transition model for each payment means and storing the order state in the order information database; And a second step of searching the order information database to confirm the user's contact information and notifying the order status change to the orderer's e-mail address according to the contact type of the user when the user's order status is changed.

Ecommerce, Ordering Information, Shipping Information, Payment Information, Hosting Services

Description

Method for automatically reporting on customer's order ststus on internet eletronic commerce hosting service system}             

1 is an exemplary configuration of an Internet e-commerce hosting service system to which the present invention is applied.

Figure 2 is an embodiment explanatory diagram showing a field that must be entered in the form of the user order information database of the automatic user order status notification method according to the present invention.

Figure 3 is an embodiment explanatory diagram showing the order status contents classified for the user's credit card order of the automatic user order status notification method according to the present invention.

Figure 4 is an embodiment explanatory diagram showing the order status contents classified for the user's passbook deposit order of the automatic user order status notification method according to the present invention.

Figure 5a is an embodiment explanatory diagram of a user's credit card order status transition process of the automatic user order status notification method according to the present invention.

Figure 5b is an embodiment explanatory diagram showing the order status notification details according to the user's credit card order status transition in the automatic user order status notification method according to the present invention.

Figure 6a is an embodiment explanatory diagram for a user passbook payment order state transition process of the automatic user order status notification method according to the present invention.

Figure 6b is an embodiment explanatory diagram showing the order status notification details according to the user's passbook transfer order status transition of the user order status automatic notification method according to the present invention.

7 is a view illustrating an embodiment of an automatic mail server independent e-mail sending process in the automatic user order status notification method according to the present invention.

* Explanation of symbols for the main parts of the drawings

11: user 12: store manager

13: Shipping Manager 14: Mall Manager

20: Internet e-commerce hosting server 21: user order information database

The present invention records a user order status automatic notification method that can automatically notify the order status to the orderer, shop manager, mall manager according to the user order status change in the Internet e-commerce hosting service system and a program for realizing the method The present invention relates to a computer-readable recording medium.

Electronic commerce (EC) refers to the act of buying and selling goods using the Internet or PC communication, and in the broad sense, includes both the purchase of goods and services or advertisement of orders placed through a computer communication network. do. The biggest advantage of such a transaction is that there is no time and space constraints, which saves you the hassle of going directly to the store, and the payment is mainly made by credit card. In addition, there is no cost of distribution or rent, and it is likened to the state of the art golden fishing grounds in that all Internet subscribers in the world are potential customers and is included in commerce at the light speed (CALS).

In the case of shopping on the Internet using such an e-commerce, the user enters order information into the Internet e-commerce hosting service system and places an order. The user wants to know how the status of the order is progressing. Store managers, mall managers, and shippers who sell also need skills to accurately understand the status of their orders and to efficiently fulfill orders.

However, the order status varies according to the actions taken by the user who created the order, the components of the store manager, the shipper, and the mall manager, and the actions taken by each component vary according to the changed order status. . Therefore, by automatically notifying the status of complex users, it is necessary to manage order status systematically to remove customer's anxiety and stable order processing in non-face-to-face Internet e-commerce hosting service. Not only users, but also shop managers, shippers, and mall managers are required to be notified every time the status of an order changes so that they can improve their work productivity.

The present invention has been made in order to solve the above problems, the user order status automatic notification for automatically notifying the order status to the orderer, shop manager, mall manager according to the user order status change in the Internet e-commerce hosting service system It is an object of the present invention to provide a computer-readable recording medium having recorded thereon a method and a program for realizing the method.

In order to achieve the above object, the present invention provides a user order status notification method in an Internet e-commerce hosting service system, wherein a user's order status is classified into a payment status and a delivery status, and the order status divided by stages is limited by payment means. A first step of defining a state transition model and storing it in an order information database; And a second step of searching the order information database to confirm the user's contact information and notifying the order status change to the orderer's e-mail address according to the contact type of the user when the user's order status is changed.

In addition, the present invention includes the step of retrieving the order information database by voice using the automatic response system (ARS) when the user's order status changes.

The present invention also includes a step of automatically notifying the orderer's facsimile (FAX) by searching the order information database when the user's order status changes.

The present invention may further include informing the store manager, the delivery manager, and the mall manager of the change in the order status by searching the order information database when the user changes the order status.

The present invention for achieving the above object, the Internet e-commerce hosting service system equipped with a processor, the user's order status divided into payment status and delivery status, the order status divided by stages finite state transition model for each payment means Defining as a first step of storing in the order information database; And executing the second step of searching the order information database to confirm the user's contact information and notifying the order status change to the orderer's e-mail address according to the user's contact type when the user's order status is changed. A computer readable recording medium having recorded a program is provided.

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The present invention provides a method for automatically notifying the orderer, the store manager, and the shipper of the order status change when the user order status is changed in the Internet e-commerce hosting service, and automatically in the order information created by the user without additional information. In notifying the order status, the user's order information stored in the database sends the e-mail independently to the mail server via the e-mail address and automatically sends the order status to the orderer, store manager, and delivery manager using a telephone number or fax number. Notify.

To this end, the present invention divides the order status transition into a finite state transition model by systematically defining the order information by dividing the complex user order status of the Internet e-commerce hosting service into payment information and shipping information and by dividing the order status step by step By suggesting, accurate order status management can be performed. In addition, the order status information can be automatically notified to components such as an orderer, a store manager, a delivery company, and a mall manager according to the finite state transition model of the order state. In this case, when the order status is changed according to the credit card or bank transfer payment, the order status may be analyzed automatically in various forms such as e-mail, telephone, and facsimile by analyzing the contact information of the orderer input information. .

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is an exemplary configuration diagram of an Internet e-commerce hosting service system to which the present invention is applied. In the drawing, "11" is a user, "12" is a store manager, "13" is a delivery manager, "14" is a mall manager, " 20 "represents an internet e-commerce hosting server, and" 21 "represents a user order information database, respectively.

As shown in FIG. 1, an Internet e-commerce hosting service system for automatically notifying an order status of a user to which the present invention is applied includes a user 11, a store manager 12, a delivery manager 13, and a mall manager. In accordance with the order status changed by the act of (14), the Internet e-commerce hosting server 20 automatically notifies the persons of the order status change in accordance with the payment means and the orderer contact information in the user order information database 21.

The Internet e-commerce hosting service system divides the order information of the user 11 into payment information and delivery information to subdivide each order state, and when the order state from the user 11 is changed, the Internet e-commerce hosting server 20. Searches for a contact that can be contacted in the order information database 21 of the user 11, such as the type of contact (e.g., e-mail address, telephone number, facsimile number, etc.) or the payment method used when the orderer placed the order ( For example, the user 11 is notified of the change in the order status according to the credit card, the passbook deposit, and the like. At this time, the Internet e-commerce hosting server 20 independently sends the e-mail to the mail server through the e-mail address from the user's order information stored in the user order information database 12 and automatically changed the order using the telephone number or facsimile number Notify the status.

When the order status of a specific user 11 is changed, the Internet e-commerce hosting server 12 grasps the user contact information and the order status change status from the order information database 121 of the user 11 and according to the contact information. Notify the order status change, and also notify the store manager 12, the delivery manager 13, and the mall manager 14 by e-mailing the user order status change so that the parties concerned can perform the work on the order status change. do.

In this embodiment, the notification of the order status according to the change of the order status of the user is based on the contents stored in the user order information.

Automatic mailing is a feature that automatically sends the order status to the orderer's email address. To this end, an e-mail content of an order status change is prepared and the content is sent to a mail server designated by the Internet e-commerce hosting server 20.

Here, although a mail server can be constructed in the Internet e-commerce hosting server 20, in order to flexibly cope with the situation of being built as an independent server in consideration of load balancing and stability, the address of the mail server is specified and set. Build an automatic e-mail sending function in a structure that is possible. This can improve the applicability of the automatic mail sending function of the automatic mail sending function and can guarantee the safe and flexible automatic mail sending function. This automatic mail server independent e-mail sending process is illustrated in FIG. 7.

As shown in FIG. 7, the automatic mail server e-mail sending process extracts an e-mail address from the user's order information stored in the order information database 21 when the order status is changed (701) and changes the order of the changed order (702). After generating a message according to the order status change based on the information (703), extracting the mail server setting value from the mail server setting database (704) and sending a message according to the order status change to the designated mail server (705). . In addition, the shop manager, the delivery manager, and the mall manager are notified of the change of the user order status by e-mail.

On the other hand, the automatic response system (ARS) can be used to notify the change of the order status of the orderer by voice or text service, and the order information can be changed to the orderer's facsimile using other facsimile servers. It is possible to notify the order information change to all channels of the orderer by building a function to automatically notify the user.

The present invention divides an order state into a payment state and a delivery state, and defines an order state classified by stages as a finite state transition model for each payment means to automatically notify the order information according to the order state transition.

A proposed status code and a detailed description thereof are shown in FIG. 2 to divide a user's order status into a payment status and a delivery status. This is essential to the user order information database 21, and is to distinguish order information into payment information and delivery information, and to distinguish order information into a combination of payment information and delivery information.

Here, if an orderer selects a credit card as a payment method, an order state distinguished between a payment state and a delivery state is shown in FIG. 3. When the state transitions of the order states divided as described above are defined by a finite state transition model, as shown in FIG. 5A. As described above, when a transition of each order state occurs, the order state notification details are as shown in FIG. 5B.

On the other hand, when an orderer selects a passbook payment as a payment method, an order state distinguished between a payment state and a delivery state is shown in FIG. When the state transitions of the order states thus divided are defined by a finite state transition model, it is as shown in FIG. 6A. As described above, when a transition of each order state occurs, the order state notification details are as shown in FIG. 6B.

As described above, the present invention can improve the service productivity through automatic notification of the order status of the customer in the Internet e-commerce hosting service can prevent the waste of human resources and reduce the cost due to service errors. Therefore, it is possible to improve the quality of customer service by systematically understanding the status of customer orders in the Internet e-commerce hosting service, and to increase the productivity of self-service which is a waste of human resources.

The present invention described above is capable of various substitutions, modifications, and changes without departing from the technical spirit of the present invention for those skilled in the art to which the present invention pertains. It is not limited to the drawings shown.

The present invention as described above, by providing a method that can accurately and systematically manage and notify the user's order status in any state through the automatic notification function of the user order information in the Internet e-commerce hosting service, In commerce service, it is effective to solve customer's anxiety and improve business productivity through safe and efficient order management.

Claims (8)

A method of notifying user order status in an Internet e-commerce hosting service system, A first step of dividing an order state of a user into a payment state and a delivery state, and defining order states classified by stages as a finite state transition model for each payment means and storing the order state in the order information database; And A second step of checking the order information database when the user's order status is changed, confirming the user's contact information, and notifying the orderer's email address of the order status change according to the user's contact type; Automatic notification of user order status in the Internet e-commerce hosting service system comprising a. The method of claim 1, In the second step, the user order in the Internet e-commerce hosting service system comprising the step of notifying by voice using the automatic response system (ARS) if the contact type of the user is a telephone number; Status auto notification method. The method of claim 1, In the second step, if the user's contact type is a fax number, the user order status automatic notification in the Internet e-commerce hosting service system comprising the step of notifying the order status changes to the orderer's facsimile (FAX) Way. The method according to any one of claims 1 to 3, Upon changing a user's order status, searching for the order information database and notifying the shop manager, the delivery manager, and the mall manager of the change of the order status, wherein the user order in the Internet e-commerce hosting service system Status auto notification method. In the Internet e-commerce hosting service system having a processor, A first step of dividing an order state of a user into a payment state and a delivery state, and defining order states classified by stages as a finite state transition model for each payment means and storing the order state in the order information database; And A second step of checking the order information database when the user's order status is changed, confirming the user's contact information, and notifying the orderer's email address of the order status change according to the user's contact type; A computer-readable recording medium having recorded thereon a program for executing the program. The method of claim 5, The computer-readable recording medium having recorded thereon a program for executing the step of notifying the order status change by an automatic response system (ARS) when the contact type of the user is a telephone number in the second step. The method of claim 5, The computer-readable recording medium having recorded thereon a program for executing the step of notifying the orderer's facsimile (FAX) of the change in order status when the contact type of the user is a fax number in the second step. The method according to any one of claims 5 to 7, A computer-readable recording medium having recorded thereon a program for executing a step of searching the order information database and notifying a store manager, a delivery manager, and a mall manager when a user's order status is changed.

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