KR100542920B1 - Method and apparatus for managing a call - Google Patents

Abstract

The present invention relates to a call management apparatus and method for adjusting a call with a call requester in various forms set by a service subscriber. The present invention provides a method and apparatus for providing a call management service in a call management server connected to at least one subscriber and call requester through a network, the method comprising: receiving a call management service request from a subscriber, wherein the call management service request is at least a service; Includes time and at least one callable caller information, wherein, when a call request signal is received from the call requester for the subscriber, the time at which the call request signal is received is the service time, and the call requester does not correspond to the callable caller; The present invention provides a call management service method and apparatus for transmitting an announcement message to a call requester and for transmitting a call request signal to a subscriber when the call request is not a service time or when the call requester corresponds to a callable caller. Has its features. Here, the guide message is at least one of a short message and a voice message.

Service subscriber, call requester, call management, service time, call management schedule, announcement message

Description

Call management service method and apparatus {METHOD AND APPARATUS FOR MANAGING A CALL}             

1 is a schematic structural block diagram of a call management device by a service subscriber according to the present invention;

FIG. 2A is a diagram illustrating an internal configuration of the first information storage unit of FIG. 1. FIG.

FIG. 2B is a diagram illustrating an internal configuration of the second information storage unit of FIG. 1.

3 is a diagram illustrating a call management service application process for an individual caller using a mobile phone terminal;

4 is a diagram illustrating a call management service application process for a group caller using a mobile phone terminal;

5 is a flow chart for performing call management in accordance with call enabler call requester setup according to the present invention.

6 is a flowchart for performing a call management service in setting up a call requester who cannot make a call.

7 is a flowchart for performing a call management service by setting up an outgoing call group that can make a call according to a service mode.

8 is a schematic structural diagram of a call management service apparatus according to a second embodiment of the present invention;

9 is a diagram illustrating an example of a call management service setting screen;

10 is a diagram illustrating an example of a call requester information input screen;

11 is a flowchart for performing a call management service according to a second embodiment of the present invention.

<Description of the symbols for the main parts of the drawings>

100: call requester terminal 110: service subscriber terminal

120: mobile exchange system 130: home location register

132: first information storage unit 134: second information storage unit

140: SMS system 150: voice message system

The present invention relates to a call management service apparatus and method, and more particularly, to a call management service apparatus and method for controlling a call with a call requester in various forms set by a service subscriber.

Among the mobile communication services, personal communication service (PCS) is a mobile communication service used by an individual, and is a communication service that can perform voice and data communication regardless of time and place using an ultra-compact, ultra-lightweight terminal that is easy to carry.

Mobile communication service subscribers can move freely and communicate anywhere, and are further provided with a function of receiving information necessary for life in text.

When a subscriber belonging to a communication network such as a general public telecommunication network or a public telephone network (hereinafter referred to as call requester) attempts to make a call to a specific mobile communication subscriber (hereinafter referred to as a service subscriber) belonging to a mobile communication network, the incoming call is It may be treated as an incomplete call.

That is, when the service subscriber does not answer the call, when the location of the service subscriber is not known, when the terminating terminal is powered off or when the terminating terminal is in a call progress state (Busy / Idle) state, The incoming call from the service subscriber to the call is treated as an incomplete call.

In this case, when the incoming call is processed as an incomplete call, the call requester is notified of the incoming call failure information by using announcement broadcast or a predetermined tone.

On the other hand, the service subscriber can set the call to be available only for calls generated by a specific call requestor in a specific time zone.

This will be described in detail as follows.

After setting the call requestor who can make a call in a specific time zone, the service subscriber determines whether the current time is a specific time zone when a call is generated from the call requester.

If the current time is a specific time zone, it is determined whether the call requester who originated the call is a call requester capable of making a call, and when the call requester is available to make a call, a call path is established by establishing a call path for the call.

On the other hand, if the call requester is unable to make a call, the call requester is notified that the call is impossible.

In this case, the call requester who is unable to make a call may leave a message indicating that the call has been made or his contact telephone number in the form of a message.

The call management method according to the prior art operating as described above has a problem that only a specific call requestor can make a call at a specific time period set by a service subscriber, but a call requester who has not made a call cannot check the reason of why the call is impossible. There is this.

In addition, since the prior art can set only the call requestor who can make a call in a specific time period, there is a problem that it is difficult for the service subscriber to set only the call requester who does not want to call in a specific time period.

Accordingly, the present invention has been made in view of solving the problems of the prior art, and provides a call management method and apparatus for selectively making a call with a call requestable caller according to a call management schedule set by a service subscriber. There is a purpose.

Another object of the present invention is to provide a call management method and apparatus for transmitting a preset guide message for notifying a call requester who cannot make a call according to a call management schedule or a reason for a call.

In order to achieve the above object, the present invention provides a method and apparatus for providing a call management service in a call management server connected to at least one subscriber and a call requester through a network, the method comprising: receiving a call management service request from a subscriber; The call management service request includes at least service time and at least one callable caller information-receiving a call request signal from the call requester to the subscriber, such that the call request signal is received at the service time, and the call requester is called. A call that sends a prompt to the call requestor if it is not a possible caller, and a call request signal to the subscriber if the call request is not at service time or if the call requester is a callable caller. In providing a management service method and apparatus There are Jing.

Here, the guide message is at least one of a short message and a voice message.

In addition, the callable call requester information includes a call requester ID and a contact telephone number available for at least a service time.

Another feature of the present invention is to receive a call management service release request from the subscriber, determine whether the time when the service release request is received within the set service time, the user authentication to the subscriber when the service release request reception time is within the set service time The present invention provides a call management service method and apparatus for requesting authentication information input for releasing authentication information and releasing call management service when authentication information is input from a subscriber. Here, the authentication information is a password for releasing the service.

Another feature of the present invention is to transmit the call requester information to the subscriber, the call requester being a subscriber who is unable to talk during the service time, receiving from the subscriber whether the call is answered by call requester information, and receiving a call answer signal from the subscriber. Is received, the call management service method and apparatus characterized by constituting a call path for the call of the subscriber and the call requester.

Here, if the call response by the call requester information is not received from the service subscriber, the preset guide message is transmitted to the call requester.

Another aspect of the invention is a method and apparatus for providing call management services in a call management server connected to at least one subscriber and call requester over a network, the method comprising: receiving a call management service request from a subscriber, wherein the call is The management service request includes at least service time and at least one non-calling caller information-receiving a call request signal from the call requester to the subscriber, such that the call request signal is received at the service time, and the call requester is unable to call. In the case of a caller, a notification message is transmitted to the call requester, and when the call request signal is not at the service time, or when the call requester does not correspond to the caller, the call request signal is transmitted to the subscriber. Call management service characterized by It provides a method and apparatus to provide.

Another aspect of the present invention is a method and apparatus for providing a call management service in a call management server connected to at least one subscriber and call requester through a network, the method comprising: receiving a call management service request from a subscriber; The request includes at least service time, caller information per calling group and at least one callable calling group information—receiving a call request signal from the call requester to the subscriber such that the call request is received at the service time, If the requester does not correspond to the call requester in the callable calling group, an announcement message is sent to the call requester and the call request is not received at the service time, or the call requester corresponds to the call requester in the callable calling group. In case of call request signal to subscriber It has a call management service method and apparatus, characterized in that to provide.

Hereinafter, a preferred embodiment of a call management method and apparatus by a service subscriber according to the present invention will be described in detail with reference to the accompanying drawings.

<First Embodiment>

1 is a schematic block diagram of a call management service apparatus according to the present invention, FIG. 2A is an internal configuration diagram of the first information storage unit of FIG. 1, and FIG. 2B is an internal configuration diagram of the second information storage unit of FIG. 1.

Referring to FIG. 1, the call management service apparatus according to the present invention includes a call requester terminal 100, a service subscriber terminal 110, an exchange system 120, a home location register 130, and a short message service (SMS) system. 140 and voice message system 150.

The call requester terminal 100 is a terminal for generating a call for a voice call by the call requester, and the service subscriber terminal 110 is a terminal for receiving a call generated from the call requester terminal 100 by the call requester.

Here, the call requester terminal 100 is a mobile telephone terminal connected to a mobile communication network or a wired telephone terminal connected to a public telephone network. At this time, the call requester terminal 100 is connected to the switching system 120 of the service subscriber station 110 via a mobile communication network or a public telephone network.

The switching system 120 selectively selects the service subscriber terminal (i) for the call originating from the call requester terminal 100 connected through the mobile communication network according to the call management schedule set by the service subscriber stored in the home location register 130. Performs a function of selectively configuring voice and non-voice calls with the 110).

In addition, the exchange system 120 transmits a guide message indicating the reason for the failure or the available time of call according to the call management schedule to the call requester terminal 100 through the SMS system 140 or the voice message system 150. Perform.

Here, the call management schedule is service management information for transmitting a guide message to a call requester who is available for a call, a call requester who cannot make a call or a call requester who cannot make a call during a service time set by a service subscriber.

The home location register 130 includes a first information storage unit 132 and a second information storage unit 134. Here, the first information storage unit 132 stores call requester information according to the call management service application of the service subscriber, and the second information storage unit 134 stores a guide message for transmitting to the call requester terminal 100. do.

Switching system 120 is a base station (not shown) that performs functions such as radio access, synchronization maintenance, call channel allocation and release of the service subscriber station 110, and a base station controller (not shown) for controlling the operation of the base station. It is self-explanatory.

In addition, when the call requester terminal 100 is a landline telephone connected through a public switched telephone network, the switching system 120 automatically provides a landline telephone with a guide message such as a reason for not being able to talk to a service subscriber or a point in time when a call is possible. It further includes an answering system (ARS).

The operation of the call management device by the service subscriber according to the present invention configured as described above will be described.

First, the service subscriber accesses the switching system 120 through the service subscriber terminal 110 to apply for call management service. In this case, the service subscriber station 800 may be a wireless or landline telephone.

Here, the means for applying for the call management service may be not only a service subscriber terminal, but also a computer capable of accessing the network, a PDA having a network function, a wired or wireless telephone that is not the same as the service subscriber terminal, or the like. When applying for call management service using another communication terminal without applying for call management service to the service subscriber terminal, the incoming call number to be managed should be entered.

In addition, when a call management service request is made using a landline telephone, which may or may not be a subscriber station, call management information may be input using the ARS system.

The service subscriber transmits the call management schedule information including the call requester information, the service time and the guide message information to the switching system 120 through the service subscriber terminal 110 when applying for the call management service.

At this time, when the service subscriber terminal 110 is a wired telephone, the service subscriber accesses the answering machine and then applies for call management service, and inputs the service subscriber information and call requester information according to the guidance of the answering machine.

The call requester information includes at least the calling party subscriber ID and the call requester terminal phone number. The service time is set in the form of a service start time and a service end time, and the guide message includes a message indicating a reason for not being able to talk or a time when a call is possible.

The exchange system 120 receives the call management schedule information of the service subscriber, which is input from the service subscriber terminal 110, and inputs it to the first information storage 132 and the second information storage 134 of the home location register 130. Save it.

The first information storage unit 132 may include at least the service subscriber ID field 200, the service subscriber name field 202, the destination terminal telephone number field 204, and the calling group ID field 206, as shown in FIG. 2A. , Service time field 208 and guide message field 210.

Here, the service subscriber ID field 200, the service subscriber name field 202 and the service subscriber terminal telephone number field 204 are for inputting ID, name, service subscriber terminal 110 telephone number for identifying the service subscriber. Field.

Also, outgoing group ID field 206 is an outgoing group ID input field for managing call requesters who can or cannot make a call within a set service time by group, and the service time field 208 is set for performing call management service. Time input field.

In this case, the caller ID field 206 may be a call requester ID when a call requester established by the service subscriber is available or unavailable.

In addition, the guide message field 210 is a message input field for notifying the call requester who is unable to talk to the reason why the call is unavailable or when the call is available.

Here, the guidance message, such as the reason for not being able to talk or the available call time, may be set differently for each call requester or may be set differently according to the calling group. In addition, the guide message may be a message set by the service subscriber or one of a preset default message.

The second information storage unit 134 comprises at least a calling group ID field 210, a call requester ID field 212 and a call requester terminal telephone number field 214, as shown in FIG. 2B.

Here, the call requestor group ID field 210 is an ID input field for inputting a call requestor group ID, and the call requester ID field 212 and the call requester terminal telephone number field 214 are IDs of call requesters belonging to the selected group. And a field for inputting a terminal telephone number.

A call management service request operation according to inputting the call management schedule through the mobile phone terminal will be described with reference to the accompanying drawings.

3 is a diagram illustrating a call management service application process for an individual caller using a mobile phone terminal, and FIG. 4 is a diagram illustrating a call management service application process for a group caller using a mobile phone terminal.

Referring to FIG. 3, the service subscriber selects 'setting' from the call management service menu as shown in (a), (b) sets the service time through the screen, and then selects an individual on the call requestor type selection menu screen (c). Choose.

Subsequently, the service subscriber inputs at least call management schedule information such as a call requester's name, a phone number, and a guide message through the information input screen (d) for the call requester, and then presses the call or confirmation button of the mobile terminal. The information input through the transmission to the exchange system 120.

The exchange system 120 stores the call management schedule information received from the service subscriber station 110 in the first information storage unit 132 and the second information storage unit 134 of the home location register 130.

Referring to FIG. 4, after the service subscriber sets the call management service and the service time through the screens of FIGS. 3A and 3B, the call subscribers are selected as a group through the call requestor type selection screen (a). do.

Subsequently, the service subscriber inputs the group name through the call requester group name input screen (b), and inputs schedule information such as at least the call requester's name and telephone number through the information input screen (c) for the call requester in the group. After inputting the guide message through the guide message input screen (d), the information input through the call or confirmation button of the mobile phone terminal is transmitted to the switching system 120.

The exchange system 120 stores the call management schedule information received from the service subscriber station 110 in the first information storage unit 132 and the second information storage unit 134 of the home location register 130.

After the call management schedule information by the service subscriber is input through the above process, the switching system 120 performs a response to the call originating from the call requester in the preset call group for the time set by the service subscriber.

That is, when a certain call requester generates a call for a call to a service subscriber named 'Park Chan Ho' having an ID of 'Park', the switching system 120 searches for the first information storage unit 132 to present the call. It is determined whether the time point is within a set service time.

If the current time is within the set service time, the exchange system 120 searches the second information storage unit 134 to determine whether the call requester who originated the call is a call requester belonging to 'Group A'. At this time, the call requester belonging to the 'group A' which can make a call is a call requester having an ID such as at least 'lee' and 'Kim'.

Here, when the call requester who originated the call belongs to 'Group A', the switching system 120 transmits a call connection signal for the generated call to the service subscriber station 110 called 'Park Chan Ho'.

The service subscriber makes a call with the call requester in 'Group A' as it transmits a response signal to the call connection signal transmitted from the switching system 120.

At this time, the exchange system 120, if the call requester who originated the call does not belong to the 'Group A', the SMS system 140 or the voice message system, the preset message 'now is in a meeting ...' Through the 150 to the call requester terminal 100 in the form of a short message or a voice message.

On the other hand, the service subscriber may be set so that the call is not made with the call requester belonging to the 'group A' set within the set service time.

That is, when the service subscriber is set up not to make a call with the call requester in the set group, it operates as follows.

When a call for a call is generated from a call requester, the switching system 120 searches the first information storage unit 132 to determine whether the current time when the call is generated is within a service time set by the service subscriber.

If the current time is within the service time, the exchange system 120 searches the second information storage unit 132 to determine whether the call requester who originated the call belongs to the set 'Group A'.

Here, when the call requester belongs to 'Group A', the switching system 120 transmits a guide message informing the call requester who made the call of the reason why the service subscriber cannot be called or when the call is available.

The switching system 120 is operated so that a call with a call requester belonging to a 'group A' set according to a service subscriber's selection is not made.

That is, when a call is generated from the call requester belonging to the 'Group A' during the set service time, the exchange system 120 transmits a guide message indicating the reason for the unavailable call or the available time to the call requester terminal 100.

On the other hand, the service subscriber is operated to enable a call with any one originating group among a plurality of originating groups registered in advance according to the service mode selection during one service time.

That is, if the service subscriber selects the service mode after entering only one service time in the service time field 208 of FIG. 2A, the switching system 120 calls within the service time input among the plurality of originating groups according to the selected service mode. Is operable to make a call with a call requestor in the originating group.

For example, if the service subscriber enters the service time as '10: 00 ~ 12: 00 'and selects the service mode as A, the switching system 120 determines that the current time point at which a call input from a certain call requester is received is received. Determine whether it is within the set service time.

Here, the service mode A is a service mode set up to enable a call with a call requester belonging to the calling group A. In addition, the service mode B is the calling group B, and the service mode C is a mode for enabling the call with the call requester belonging to the calling group C.

Subsequently, if the current time is within the set service time, the switching system 120 determines whether the call requester who originated the call is a call requestor belonging to the calling group A.

If the call requester is a call requestor belonging to originating group A, the switching system 120 transmits a call access signal for the call to the service subscriber station 110, and the service subscriber performs a response to the received call access signal. Accordingly, the call path with the call requester is configured.

For example, if the service subscriber named 'Park Chan-ho' selects the A service mode, the switching system 120 is connected with the call requester having a call requester ID of 'lee' or 'Kim' belonging to the calling group A during the set service time. The call is operated to be possible.

In addition, when the service mode A is selected, the switching system 120 transmits a preset guide message to the call requester terminal 100 when a call is generated from a call requester who does not belong to the originating group A.

At this time, the exchange system 120 transmits the guide message to the call requester terminal 100 in the form of a short message or a voice message through the SMS system 140 or the voice message system 150.

In addition, the switching system 120, if the service subscriber selected the B service mode for the call of the call requester and the service subscriber in the group B during the service time of the service mode, the service requester and service in the group 'B' during the service time Configure the channel so that the subscriber can make a call.

That is, when the call is received from the call requester terminal 100 of the call requester having the ID of 'ley', the switching system 120 determines whether the call is in service time, and then the call requester in the calling group 'B' that is available in the B service mode. Determine the cognition.

Subsequently, when the call requester having an ID of 'ley' belongs to the calling group 'B', the switching system 120 transmits a call connection request signal to the service subscriber station 110, and the service subscriber transmits a call connection request signal to the call subscriber request signal. The call is made with the call requester by sending a response signal.

On the other hand, when a call origination signal is received from the call requester in the originating group 'A', the exchange system 120 transmits a preset guide message in the form of a short message or a voice message through the SMS system 140 or the voice message system 150. Transmit to call requester terminal in originating group 'A'.

When the call management service device according to the present invention intends to release the set call management service before the service time set by the service subscriber ends, the service subscriber inputs a preset release short code through the service subscriber terminal 110. The release request is sent to the exchange system 120.

The switching system 120 releases the established call management service according to the release request received from the service subscriber station 110. At this time, the service subscriber inputs a preset password for the service release request, and the exchange system 120 releases the call management service set by the service subscriber according to the authentication of the service subscriber by the service subscriber's password.

In addition, when the call management service device according to the present invention receives a call from a certain call requester, the exchange system 120 responds to the call received with the call requester information when the call requester who originated the call is a subscriber who is unable to call. The request is sent to the service subscriber station 110. In this case, the notification mode of the service subscriber station 110 is a vibration mode or a light emission mode.

The service subscriber determines whether or not to make a call based on call requester information received by the service subscriber terminal 110, and when the user wants to make a call, transmits a response signal for the response request to the switching system 120 to make a call with the call requester. Perform.

On the other hand, if the service subscriber does not want the call by the call requester information and does not transmit a response signal for the response request, the exchange system 120 transmits a preset guide message to the call requester terminal 100.

The exchange system 120 of the present invention may store the call requester information generated during the service time set by the service subscriber and provide the service subscriber with the service time after the service time has elapsed.

In the call management service apparatus according to the first embodiment of the present invention, call management for each call requester may be performed by setting each service time and guidance message for the call requester as well as the calling group.

In addition, the call management service apparatus according to the first embodiment of the present invention receives and stores a message requesting a reason or response for a call from the call requester when a call is generated from a call requester who cannot make a call during the service time, and then stores the service time. This may be passed to the service subscriber or upon request of the service subscriber.

A call management service method by a service subscriber according to a first embodiment of the present invention configured and operated as described above will be described with reference to the accompanying drawings.

5 is a flowchart for performing a call management service according to a call enabler call requester setup according to the present invention.

First, the call management schedule information of the service subscriber is received from the service subscriber terminal 110 (S500), and the received call management schedule information is stored in the first information storage unit 132 and the second information of the home location register 130. Stored in the unit 134 (S502).

Here, the call management schedule information includes service subscriber information and call requester information. The service subscriber information includes the service subscriber name, ID, mobile phone number and service time, and the call requestor information includes the call requester's ID, mobile phone number and guide message.

Subsequently, the switching system 120 monitors whether a call request signal for the service subscriber is received (S504).

When the call request signal is received in step S504 (S506), it is determined whether the time point at which the call request signal is received is within a service time set by the service subscriber (S508).

Subsequently, when the call request signal is received within the service time, the exchange system 120 searches for the second information storage unit 134 of the home location register 130 to transmit the call request signal. It is determined whether the subscriber is possible (S510).

That is, the exchange system 120 compares whether the callable call requester information stored in the second information storage unit 134 is the same as the call requester information that transmitted the call request signal.

If the call requester who inputs the call request signal in the above step (S510) is a subscriber capable of a call with the service subscriber (S512), the exchange system 120 transmits a call connection signal for the call request signal to the service subscriber station 110. In step S514).

Here, the call is made with the call requester as the service subscriber performs a response to the call connection signal received by the service subscriber station 110.

On the other hand, if the call requester who inputs the call request signal in the above step (S512) is not the same as the call requester information stored in the second storage unit 134, the exchange system 120 is a guide message or call that the call is impossible The possible time point guide message is transmitted to the call requester terminal 100 (S516).

At this time, the exchange system 120 transmits the call impossible guide message or the call availability time guide message to the call requester terminal 100 in the form of a short message or a voice message through the SMS system 140 or the voice message system 150.

6 is a flowchart for performing a call management service according to setting a non-callable call requestor.

First, the call management schedule information of the service subscriber is received from the service subscriber terminal 110 (S600), and the received call management schedule information is stored in the first information storage unit 132 and the second information of the home location register 130. Stored in the unit 134 (S602).

Here, the call management schedule information includes service subscriber information and call requester information. The service subscriber information includes the service subscriber name, ID, mobile phone number and service time, and the call requestor information includes the ID, mobile phone number and guide message of the call requester who is not available to call.

Steps 604 to 610 are the same as steps 504 to 510 of FIG. 5, and thus a detailed description thereof will be omitted.

If the call requester information requested by the call is the same as the non-callable call requester information stored in the second information storage unit 134 (S612), the exchange system 120 sets a call disablement or a point in time at which the call requester who requested the call is preset. The guide message informing of the transmission is transmitted (S614).

On the other hand, if it is not the same in the above step (S612), the exchange system 120 determines that the call requester who requested the call as a call requester capable of the call and transmits a call response signal to the service subscriber station 110. Configure (S614).

Here, as the call path with the service subscriber is configured, the call requester makes a call with the service subscriber.

7 is a flowchart for performing a call management service by setting up an originating group capable of making a call according to a service mode.

First, the call management schedule information of the service subscriber is received from the service subscriber terminal 110 (S700), and the received call management schedule information is stored in the first information storage unit 132 and the second information of the home location register 130. It stores in the unit 134 (S702).

Here, the call management schedule information includes service subscriber information and call requester information. The service subscriber information includes the service subscriber name, ID, mobile phone number, service time and service mode, and the call requestor information includes the call requestor ID, mobile phone number and guide message in the calling group which can be called according to the service mode. do.

Since steps 704 to 708 are the same as steps 504 to 508 of FIG. 5, a detailed description thereof will be omitted.

If the current point in time in step S708 is within the service time set by the service subscriber, the switching system 120 calls the call belonging to the originating group in which the call requester who requested the call is available by the service mode selected by the service subscriber. It is determined whether it is the same as the requestor information (S710).

That is, the exchange system 120 searches the second information storage unit 134 to determine whether the call requester information in the call origination group and the call requester information requesting the call are the same according to the service mode selected by the service subscriber.

If the same in the above step (S710) (S712), the exchange system 120 configures the call path of the call requester and the service subscriber according to the call connection request to the service subscriber station 110 according to the call request (S714). ).

The service subscriber makes a call with the call requester as he performs a response according to the received call connection request.

On the other hand, if it is not the same in the above step (S712), the exchange system 120 transmits a preset guide message to the call requester terminal 100 (S716).

Second Embodiment

A call management service apparatus and method according to a second embodiment of the present invention will be described with reference to the accompanying drawings.

8 is a schematic structural diagram of a call management service apparatus according to a second embodiment of the present invention.

Referring to FIG. 8, the call management service apparatus according to the second embodiment of the present invention includes a service subscriber terminal 800, a call management server 810, a database 820, an SMS system 830, and a voice message system 840. And call requester terminal 850.

The service subscriber terminal 800 includes a mobile communication terminal 802 or a PC terminal 804 and is connected to the call management server 810 via the Internet. Here, when the service subscriber station 800 is the mobile communication terminal 802, it is obvious that the service subscriber station 800 is connected to the call management server 810 through an IP gateway (not shown).

The service subscriber terminal 800 also includes a wired telephone terminal capable of internet access.

The call management server 810 receives call management schedule information from a service subscriber terminal 800 connected to the Internet, and stores the call management schedule information in the database 820. Database 820 includes service subscriber information database 822 and call requester information database 824.

The service subscriber information database 822 has the same internal configuration as that of FIG. 2A, and the call requester information database 824 has the same internal configuration as that of FIG. 2B.

In addition, the call management server 810 determines whether the call requester who has made the call for the call is a subscriber who can make a call with the service subscriber according to the call management schedule set by the service subscriber, and provides a selective call access signal to the service subscriber terminal 800. To send).

On the other hand, the call management server 810 is a call requester terminal 850 for generating a call in the form of a short message or a voice message through the SMS system 830 or the voice message system 840 indicating a reason for the call or when the call is possible. To send).

The operation of the call management device by the service subscriber according to the second embodiment of the present invention configured as described above will be described.

First, the service subscriber connects to the call management server 810 using the mobile telephone terminal 802 or the PC terminal 804.

Here, when the service subscriber accesses the call management server 810 through the PC terminal 804 and transmits a call management service request, the call management server 810 configures the call management service setting screen as shown in FIG. The subscriber station 800 transmits.

9 is a diagram illustrating an example of a call management service setting screen.

9, the call management service setting screen includes a service subscriber ID input window 900, a service subscriber telephone number input window 902, a service time input window 904, a call requestor type selection window 906, and a group. A name (or call requester ID) input window 908 and a confirmation icon input window 910.

In this case, an e-mail address of the service subscriber may be input into the service subscriber telephone number input window 902.

The service subscriber enters a contact number according to ID, wired or wireless telephone number through the call management service setting screen, and inputs a service time.

In addition, the service subscriber selects a call requestor type, whether to manage a call requester who can selectively or cannot make a call during a set service time in an individual or group form, inputs an ID of a group or call requester, and then confirms an icon. The service subscriber information according to clicking 910 is transmitted to the call management server 810.

Here, the call management server 810 stores the service subscriber information in the service subscriber information database 822.

The call management server 810 configures the call requester information input screen as shown in FIG. 10 to receive the detailed information of the call requester corresponding to the service subscriber information input through the screen as shown in FIG. send.

10 is a diagram illustrating an example of a call requester information input screen.

Referring to FIG. 10, the call requester information input screen includes a group ID input window 1000, a call requestor ID input window 1002, a phone number input window 1004, a guide message input window 1006, and a confirmation icon 1008. It includes.

Here, the group ID input window 1000 is set to a state in which information input is impossible when the service subscriber selects the call requester type as an individual in FIG. 9. In addition, when the service subscriber manages the call requestor in the form of a group, the call requester ID input window 1002, the phone number input window 1004, and the guide message input window 1006 are used to display the multi-call requestor information. It may be configured in a form for receiving an input.

The call requester information is transmitted to the call management server 810 as the service subscriber enters the group ID or the call requester's ID, phone number and guidance message through FIG. 10 and then clicks the confirmation icon 1008.

The call management server 810 stores call requester information received from the service subscriber in the call requester information database 824.

Meanwhile, when the service subscriber terminal 800 is a wired telephone terminal, the call management server 810 receives call management schedule information including service subscriber information and call requester information by using the voice message system 840. The information database 822 and the call requestor information database 824 are respectively stored.

The call management server 810 determines whether the call requestor input by the service subscriber is a call requestor or a call requester who cannot make a call during the set service time, which is selected by the service subscriber at the time of information input or when the service starts. The service subscriber can choose.

Then, when a call signal for a call is received from the call requester terminal 850, the call management server 810 searches the service subscriber information database 822 to determine whether the current time point is within a set service time.

 Here, when the current time point is within the set service time, the call management server 810 determines whether the call requester who made the call is a call requester capable of making a call.

That is, the call management server 810 searches the service subscriber information database 822 and the call requester information database 824 to determine whether the call requester who originated the call belongs to the group set to be available at the set service time.

When the call requester belongs to a callable group, the call management server 810 transmits a response request signal for the call received from the call requester terminal 850 to the service subscriber station 800, and the service subscriber is a service subscriber terminal ( As a response to the response request signal received at 800 is performed, a call is made with the call requester.

Meanwhile, when the call requester is not a subscriber belonging to a callable group, the call management server 810 uses the SMS system 830 or the voice message system 840 to send a guide message set by the service subscriber when the call management service is applied. It is transmitted to the call requester terminal 850 in the form of a short message or a voice message.

Here, the guidance message is' Sorry. The call is not available right now. ' Or "Please call back in three hours." It may be configured in various forms such as.

In addition, the call management server 810 may transmit a guide message set to a default value for the call management service to the call requester terminal 850.

In the call management service apparatus according to the second embodiment of the present invention, the function of the call management server 810 may be performed in the service subscriber terminal itself as the service subscriber terminal is upgraded in the future.

That is, after receiving a call from the call requester, the service subscriber station determines whether the call is possible according to the preset service time and call requester information, and conducts a call with the call requester, or when the call is not available, the call cannot be guided. Send a message to the call requester.

The call management service apparatus according to the second embodiment of the present invention may release the call management service before the service time expires, as in the first embodiment of the present invention, and may receive a text or voice from a call requester who is unable to call. The message can be received and stored and provided to the service subscriber.

In addition, in the second embodiment of the present invention, when a call is received from a call requester who is unable to make a call during a service time, the call subscriber information may be transmitted to the service subscriber terminal to selectively perform a call.

In addition, the second embodiment of the present invention may store the call requester information requesting a call during the service time and provide it to the service subscriber.

The call management service method by the service subscriber according to the second embodiment of the present invention configured and operated as described above will be described with reference to the accompanying drawings.

11 is a flowchart for performing a call management service according to a second embodiment of the present invention.

First, the call management server 810 receives a call management service request from the service subscriber terminal 800 (S1100), and inputs call management schedule information including service subscriber information and call requester information according to the call management service request. The screen for receiving is transmitted to the service subscriber station 800 (S1102).

Subsequently, service subscriber information and call requester information input by the service subscriber through the call management schedule information input screen are received from the service subscriber station 800 (S1104).

Here, the service subscriber information includes a service subscriber ID, name, phone number, service time, and group ID available for a call during a set service time, and call requester information includes an ID of a call requester in a group who can make a call during a set service time, and a call. Include number and guidance message.

Subsequently, the call management server 810 detects whether a call request signal for a service subscriber who has requested a call management service is received (S1106).

When the call request signal for the service subscriber is received in step S1106 (S1108), the call management server 810 determines whether the time when the call request signal is received is within the call management service time (S1110).

If the time at which the call request signal is received is within the call management service time, the call management server 810 determines whether the call requester who has transmitted the call request signal is a subscriber included in a group capable of talking to the service subscriber during the service time. (S1112).

If it is determined in step S1112 that the call requester is a subscriber who can talk to the service subscriber (S1114), the call management server 810 services the call connection signal for the call request signal received from the call requester terminal 850. It transmits to the subscriber station (800) (S1116).

Here, the service subscriber makes a call with the call requester as the service subscriber performs a response to the call connection signal received through the service subscriber station 800.

On the other hand, if it is determined in step S1114 that the call requester is a subscriber who is unable to talk to the service subscriber, the call management server 810 may send a prestored guide message to the SMS system 830 or the voice message system 840. Through the call requester terminal 850 is transmitted (SS1118).

Here, the guide message is transmitted to the call requester terminal 850 in the form of a short message or a voice message.

On the other hand, when a service subscriber inputs a call requester who cannot make a call during a set service time, the call management server 810 determines that the call requester information requesting the call is the same as the information stored in the call requester information database 824. The preset guide message is transmitted to the call requester.

In addition, the call management server 810 configures a call path by transmitting a call connection request signal to a service subscriber, if the call requester information requesting the call is not the same as the information stored in the call requester information database 824. .

On the other hand, the service subscriber sets the call group that can be called during the set service time according to the service mode selection, and the call management server 810 determines the call group that is available to call according to the service mode selected by the service subscriber.

The call management apparatus and method according to the present invention enables a call with a call requester selectively during a service time according to a call management schedule set by a service subscriber, and a call requester who cannot make a call, such as a reason for not being able to call or a time at which a call is possible. Send a guide message.

Therefore, the present invention has an effect that a selective call is made by selectively setting only a call requester who needs a call during a service time set by a service subscriber, so that the service subscriber can perform call management more efficiently.

In addition, the present invention also has an effect that the call requester can also improve the satisfaction with the call by transmitting a guide message informing the call requester who can not talk during the service time, the reason for the failure or when the call is possible.

Although the above has been described with reference to the preferred embodiments of the present invention, those skilled in the art to which the present invention pertains without departing from the spirit and scope of the present invention as set forth in the claims below It will be appreciated that modifications and variations can be made.

Claims (19)

A method for providing call management services in a call management server connected to at least one subscriber station and a call requester terminal through a network, the method comprising: Receiving a call management service request from the subscriber terminal, the call management service request including at least a service time and at least one callable caller information; Receiving a call request signal for the subscriber from the call requester terminal; Transmitting a guide message to the call requester terminal when the call request signal is received at the service time and the call requester does not correspond to the callable caller; Transmitting the call request signal to the subscriber station when the call request is not received at the service time or when the call requester corresponds to the callable caller. Call management service method comprising a. The method of claim 1, And the guide message is at least one of a short message and a voice message. The method of claim 1, And the callable call requester information includes a call requester ID and a contact phone number which can be called during at least the service time. The method of claim 1, Receiving a call management service release request from the subscriber; Determining whether a time point at which the service release request is received is within the set service time; Requesting the subscriber to input authentication information for user authentication when the service release request reception time is within the set service time; Canceling the call management service when the authentication information is input from the subscriber; Call management service method characterized in that it further comprises. The method of claim 4, wherein Call management service method characterized in that the authentication information is a password for the service release. The method of claim 1, Transmitting the call requester information to the subscriber, wherein the call requester is a subscriber who is unable to talk during the service time; Receiving from the subscriber whether a call is answered by the call requester information; When a call answer signal is received from the subscriber, constructing a call path for the call of the subscriber and the call requester; Call management service method characterized in that it further comprises. The method of claim 6, If a call response by the call requester information is not received from the subscriber, transmitting a guide message to the call requester. Call management service method further comprising. A method for providing call management services in a call management server connected to at least one subscriber station and a call requester terminal through a network, the method comprising: Receiving a call management service request from the subscriber terminal, wherein the call management service request includes at least service time and at least one non-call originator information; Receiving a call request signal for the subscriber from the call requester terminal; Transmitting a guide message to the call requester terminal when the call request signal is received at the service time and the call requester corresponds to the call impossible caller; Transmitting the call request signal to the subscriber station when the call request signal is not received at the service time or does not correspond to the call impossible caller. Call management service method comprising a. A method for providing call management services in a call management server connected to at least one subscriber station and a call requester terminal through a network, the method comprising: Receiving a call management service request from the subscriber terminal, wherein the call management service request includes at least a service time, caller information for each calling group, and at least one callable calling group information; Receiving a call request signal for the subscriber from the call requester terminal; Transmitting a guide message to the call requester terminal when the call request is received at the service time and the call requester does not correspond to the call requester in the call originating group; Transmitting the call request signal to the subscriber station when the call request is not received at the service time or when the call requester corresponds to a call requester in the call originating group. Call management service method comprising a. An apparatus for providing a call management service by accessing at least one subscriber station and a call requester terminal through a network. A memory in which a program is stored; A processor coupled to the memory to execute the program Including but not limited to: The processor by the program, Receiving a call management service request from the subscriber terminal, the call management service request including at least a service time and at least one callable caller information; Receiving a call request signal for the subscriber from the call requester terminal; Transmitting a guide message to the call requester terminal when the call request signal is received at the service time and the call requester does not correspond to the callable caller; Transmitting the call request signal to the subscriber station when the call request is not received at the service time or when the call requester corresponds to the callable caller. Call management service device, characterized in that for executing. The method of claim 10, And the guide message is at least one of a short message and a voice message. The method of claim 10, And the callable call requester information includes a call requester ID and a contact telephone number available for a call during at least the service time. The method of claim 10, The processor by the program, Receiving a call management service release request from the subscriber; Determining whether a time point at which the service release request is received is within the set service time; Requesting the subscriber to input authentication information for user authentication when the service release request reception time is within the set service time; Canceling the call management service when the authentication information is input from the subscriber; Call management service device, characterized in that to further execute. The method of claim 13, Call management service device, characterized in that the authentication information is a password for the service release. The method of claim 12, The processor by the program, Transmitting the call requester information to the subscriber, wherein the call requester is a subscriber who is unable to talk during the service time; Receiving from the subscriber whether a call is answered by the call requester information; When a call answer signal is received from the subscriber, constructing a call path for the call of the subscriber and the call requester; Call management service method, characterized in that to execute more. The method of claim 15, The processor by the program, If the call response by the call requester is not received from the subscriber, sending the guide message to the call requester. Call management service device, characterized in that to further execute. An apparatus for providing a call management service by accessing at least one subscriber station and a call requester terminal through a network, the apparatus comprising: A memory in which a program is stored; A processor coupled to the memory to execute the program; The processor by the program, Receiving a call management service request from the subscriber terminal, wherein the call management service request includes at least a service time, caller information for each calling group, and at least one callable calling group information; Receiving a call request signal for the subscriber from the call requester terminal; Transmitting a guide message to the call requester terminal when the call request is received at the service time and the call requester does not correspond to the call requester in the call originating group; Transmitting the call request signal to the subscriber station when the call request is not received at the service time or when the call requester corresponds to a call requester in the call originating group. Call management service device, characterized in that for executing. A communication terminal for performing a service for managing a call with at least one call requester terminal connected through a network, Receiving a call management service request from the communication terminal user, wherein the call management service request includes at least a service time and at least one callable caller information; Means for receiving a call request signal for the communication terminal user from the call requester terminal; Means for transmitting a guide message to the call requester terminal when the call request signal is received at the service time and the call requester does not correspond to the callable caller; Means for transmitting the call request signal to the subscriber when the call request is not the service time or when the call requester corresponds to the callable caller; Communication terminal having a call management service function comprising a. The method of claim 18, Means for receiving a service release request from the communication terminal user; Means for determining whether a time point at which the service release request is received is within the set service time; Means for requesting the communication terminal user to input authentication information for user authentication when the service release request reception time is within the set service time; Means for releasing the call management service when the authentication information is input from the communication terminal user; It further includes The communication terminal user is a communication terminal having a call management service function, characterized in that for requesting service release by a predetermined hot key.

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