KR100339529B1 - Method for controlling automatic response about did call in simple switch - Google Patents

Method for controlling automatic response about did call in simple switch Download PDF

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Publication number
KR100339529B1
KR100339529B1 KR1019960063032A KR19960063032A KR100339529B1 KR 100339529 B1 KR100339529 B1 KR 100339529B1 KR 1019960063032 A KR1019960063032 A KR 1019960063032A KR 19960063032 A KR19960063032 A KR 19960063032A KR 100339529 B1 KR100339529 B1 KR 100339529B1
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KR
South Korea
Prior art keywords
call
external caller
main device
extension
message
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KR1019960063032A
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Korean (ko)
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KR19980044883A (en
Inventor
김철호
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엘지전자주식회사
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Priority to KR1019960063032A priority Critical patent/KR100339529B1/en
Publication of KR19980044883A publication Critical patent/KR19980044883A/en
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Publication of KR100339529B1 publication Critical patent/KR100339529B1/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations

Abstract

PURPOSE: A method for controlling an automatic response about a DID(Direct Inward Dialing) call in a simple switch is provided to receive a terminated DID call in a voice processing device of the simple switch when an extension subscriber is during a telephone call and transmits a busy message to an external caller so that the external caller selects a call standby, a message record, or an operator connection. CONSTITUTION: If a DID call called by an external caller is terminated in a main device of a simple switch, the main device judges whether a called extension is busy. The main device connects the terminated call to the called extension, or a voice processing device in the main device transmits a guiding message about a function to be selected by the external caller. The main device executes the function selected by the external caller according to the transmitted guiding message.

Description

간이 교환기의 디아이디(DID : Direct Inward Dialling)호에 대한 자동응답 제어방법Automatic Response Control Method for Direct Inward Dialing (DID) Call of Simple Exchange

본 발명은 간이 교환기의 디아이디(DID : Direct Inward Dialling)호에 대한 자동응답 제어방법에 관한 것이다.The present invention relates to an automatic answer control method for a direct inward dialing (DID) call of a simple exchange.

도1은 종래 간이 교환기 구성블럭도로서, 이에 도시된 바와 같이 간이 교환기의 주장치(10)에 외부 호출자가 호출한 신호(DID호)가 착신되면, 상기 주장치(10)에서 호출된 내선이 통화 중인지 아닌지 확인하여 통화중이 아니면 그대로 연결해 주고, 통화 중일 때에는 상기 주장치(10) 내부에 있는 음성 처리장치(11)에서 외부 호출 자에게 통화중 음을 들려 주거나, 즉시 교환원 또는 다른 원하지 않는 내선으로 착신하게 하였다.FIG. 1 is a block diagram of a conventional simple switch. When a signal (DID call) called by an external caller arrives at the main device 10 of the simple switch, as shown in the drawing, whether the extension called by the main device 10 is busy. If not in a call, connect as it is, and during the call, the voice processing device 11 inside the main device 10 hears a busy tone to an external caller, or immediately calls to an operator or another unwanted extension. It was made.

상기와 같이 종래 간이 교환기에 있어서, 내선 가입자가 통화 중일 때 착신된 디아이디(DID)호를 외부 호출자의 의도와는 달리 호(CALL)가 교환원 또는 다른 원하지 않는 내선으로 착신될 수 있어, 잠시 기다리더라도 직접 해당 내선 가입자와 통화하고 싶은 외부 호출자는 통화중 음을 듣고 다시 전화를 해야하거나, 다른 내선 가입자와 통화를 해야하는 불편함이 있었다.As described above, in the conventional simple exchange, a DID call that is received when the extension subscriber is busy may not be called by the caller to the operator or another unwanted extension, unlike the intention of the external caller. Even if the external caller wants to talk directly to the corresponding extension subscriber, there is inconvenience of having to call again after hearing the busy tone or calling another extension subscriber.

따라서, 본 발명은 상기와 같은 종래의 문제점을 해결하기 위하여 창안한 것으로, 간이 교환기 내선 가입자가 통화 중일 때 착신된 디아이디(DID)호를 간이 교환기 내부에 있는 음성 처리장치가 받아 외부 호출자에게 통화중 메세지를 송출한 후, 통화대기 / 메세지 녹음 / 교환원 연결을 선택하게 함으로써, 디아이디(DID)호에 대하여 효과적으로 대응하는 방법을 제공함에 목적이 있다.Accordingly, the present invention has been made to solve the above-mentioned problems, and the voice processing apparatus inside the simple exchange receives a received ID ID when the subscriber of the simple exchange extension is busy and is busy talking to an external caller. It is an object of the present invention to provide a method of effectively responding to a DID call by sending a message and then selecting call waiting / message recording / operator connection.

도1은 종래 간이 교환기 구성블럭도Figure 1 is a block diagram of a conventional simple exchange

도2는 본 발명의 동작 흐름도2 is an operation flowchart of the present invention.

***도면의 주요 부분에 대한 부호의 설명****** Description of the symbols for the main parts of the drawings ***

10 : 주장치 11 : 음성 처리장치10: main device 11: voice processing device

이와 같은 목적을 달성하기 위한 본 발명의 구성은, 상기 도1에 도시된 바와 같고 다만, 자동응답 제어방법에 있어서 간이 교환기 주장치(10) 내부에 있는 음성 처리장치(11)를 통해 통화중인 내선으로 디아이디(DID)호가 착신되는 단계와; 상기 음성 처리장치(11)에서 상기 착신된 디아이디(DID) 국선에 통화중 메세지를 송출하는 단계와; 상기 음성 처리장치(11)에서 외부 호출자에게 선택할 수 있는 기능에 대한 안내 메세지를 송출하는 단계와; 상기 송출된 안내 메세지중 선택된 기능에 따라 실행하는 단계로 이루어진 것으로, 이를 첨부한 도면을 참조하여 상세히 설명한다. 도2는 본 발명의 동작 흐름도로서, 이에 도시한 바와 같이 간이 교환기의 주장치(10)에 외부 호출자가 호출한 신호(DID호)가 착신되면, 상기 주장치(10)에서 호출된 내선이 통화 중인지 아닌지 확인하여 통화 중이 아니면 그대로 해당 내선에 연결해 주고, 통화 중일 경우에는 상기 주장치(10) 내부에 있는 음성 처리장치에서 먼저 상기 외부 호출자에게 통화중 메세지를 들려주고, 통화 대기 / 메세지 녹음 / 교환수 호출기능 중 하나를 선택하도록 안내 메세지를 송출하며, 상기 안내 메세지에 의해 외부 호출자가 선택한 기능 중 ' 통화 대기' 기능을 선택하면 통화 중인 내선이 아이들(IDLE : 통화 가능한 상태에 있으나 사용되고 있지 않은 동안의 시간이나, 통화를 개시하기 위한 명령을 대기하고 있는 상태)로 될때까지 보류 상태로 있다가 아이들(IDLE)이 되면 그 내선으로 호출을 하여주고, ' 메세지 녹음' 기능을 선택하면 그 내선에 남길 메세지를 녹음하게 하여 통화 중인 내선이 통화가 끝나면 녹음된 내용을 알려주고, ' 교환수 호출' 기능을 선택하면 바로 교환원을 연결하여 준다.The configuration of the present invention for achieving the above object is as shown in FIG. 1, but in the automatic answering control method to the station in the call through the voice processing device 11 inside the simple switch main device 10. Receiving a DID call; Transmitting a busy message from the voice processing apparatus (11) to the incoming DID trunk line; Transmitting, by the voice processing apparatus (11), a guide message for a function that can be selected by an external caller; It is made of a step of executing according to the selected function of the sent out guide message, it will be described in detail with reference to the accompanying drawings. 2 is an operation flowchart of the present invention. As shown in FIG. 2, when a signal (DID call) called by an external caller arrives at the main device 10 of the simplified exchange, whether the extension called by the main device 10 is busy. If it is not in a call, it connects to the corresponding station as it is, and in the case of a call, the voice processing device inside the main device 10 first speaks a call message to the external caller, and waits for a call / records a message / calls the attendant. When the user selects 'call waiting' function among the functions selected by the external caller by the guide message, the extension is busy (IDLE: Waits until a call is initiated to initiate a call) Call the extension and select the 'record message' function to record the message to be left on the extension and notify the recorded contents when the extension is in a call. Connect it.

이상에서 설명한 바와 같이 본 발명에 의한 통화 중 내선으로 착신되는 디아이디(DID)호에 대하여 통화중음 / 교환수 호출의 단순한 기능에 비해 외부 호출자에게 통화 중일 때 통화 대기 / 메세지 녹음 / 교환수 호출을 선택하게 하여 사용자로 하여금 보다 편리함을 제공하는 효과가 있다.As described above, the call waiting / message recording / attendant call is selected when a call is made to an external caller, compared to the simple function of the busy tone / attendant call, for the DID call received by the extension during the call according to the present invention. It is effective to provide the user with more convenience.

Claims (1)

간이 교환기의 주장치에 외부 호출자가 호출한 신호(Direct Inward Dialling Call : DID호)가 착신되면, 상기 주장치에서 호출된 내선이 통화 중인가를 판단하는 제1 단계와: 상기 제1 단계의 판단에 따라 호출된 내선에 그대로 연결하여 주거나, 상기 주장치 내부에 있는 음성 처리장치에서 외부 호출자에게 선택할 수 있는 기능에 대한 안내 메세지를 송출하는 제2 단계와; 상기 제2 단계에서 송출된 안내 메세지중 외부 호출자가 선택한 기능에 따라 실행하는 제3 단계로 이루어진 것을 특징으로 하는 간이 교환기의 디아이디(DID : Direct Inward Dialling)호에 대한 자동응답 제어방법.A first step of determining whether an extension called by the main device is busy when a signal called by an external caller is received in the main device of the simplified exchange; and calling according to the judgment of the first step. Connecting to an extension as it is or transmitting a guide message about a function selectable to an external caller by a voice processing apparatus inside the main apparatus; And a third step of executing according to a function selected by an external caller, from among the guide messages sent in the second step. The automatic answering control method for a direct inward dialing (DID) call of a simple exchange.
KR1019960063032A 1996-12-09 1996-12-09 Method for controlling automatic response about did call in simple switch KR100339529B1 (en)

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