KR0143169B1 - Method of service call using communication terminals - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

If you want to receive the service, press the specific key of the terminal to call the service center automatically.

2. Technical problem to be solved by the invention

In case of product failure, if the telephone number of the service center is not recognized, the service center is automatically called by pressing a specific key of the customer terminal to solve the problem of not being able to contact.

3. Summary of Solution to Invention

When the service call key is pressed on the customer terminal, the main center terminal is automatically called to send out the customer's phone number, and the main center terminal receives the customer's phone number, stores it in memory, and then automatically stores the local service center terminal. Call out the customer's telephone number, the local service center terminal of the plurality of regional service center receives the call of the main center terminal and receives the customer's telephone number from the main center terminal and prints.

4. Important uses of the invention

Applies to communication terminal device for after service.

Description

Service call method using communication terminal

1 is a block diagram of a communication terminal device for a service call according to the present invention.

Figure 2 is a block diagram of each terminal of Figure 1 according to the present invention.

3 is a control flowchart for registering a telephone number of each local service center in the main center terminal according to the present invention.

4 is a flowchart of controlling a service call from a customer terminal to a main center terminal according to the present invention.

5 is a control flowchart of calling a local service center by receiving a call from a customer in a main terminal according to the present invention.

6 is a control flowchart for receiving a caller's telephone number from a main center terminal in a terminal of a regional service center according to the present invention.

7 is a memory map configuration diagram according to the present invention.

* Explanation of symbols for main parts of the drawings

100: OPE 102: CPU

104: memory 106: scanner

108: printer 110: modem

112: NCU

The present invention relates to a service call apparatus and a method of a communication terminal device, and more particularly, to a service call method that can call a service center automatically by pressing a specific key of the communication terminal when the user wants to receive a service.

In general, when a specific product breaks down, a service call is requested by dialing a telephone number of a service center. However, if they did not know the telephone number of the service center, they could not contact them and could not request a service.

Therefore, an object of the present invention is to provide a service call method that can call a service center automatically by pressing a specific key of the terminal when a product failure occurs.

Automatic service call device using the communication terminal of the present invention for achieving the above object is a plurality of customer terminals to call the main center terminal by pressing the service call key and to send out the customer's telephone number, the customer receiving the call of the customer terminal After receiving and storing a telephone number, the main center terminal sends a customer's telephone number by calling a local service center terminal, and a plurality of local services that receive and print a telephone number of the caller upon receiving the call of the main center terminal. Characterized in that it consists of a center terminal.

In order to achieve the above object, the present invention provides a service call method of a communication terminal device in which a customer terminal and a plurality of regional service center terminals are connected to a main center terminal, and when the service call key is pressed in the customer terminal, the main center terminal is called. Send the customer's phone number, and the main center terminal receives the customer's phone number and stores it in the memory, and then calls the local service center terminal to send out the customer's phone number, among the plurality of local service centers. The local service center terminal receives the call of the main center terminal and receives and prints the telephone number of the customer from the main center terminal.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of a communication terminal device for a service call according to the present invention, in which a plurality of customer terminals 1-N and a plurality of local service center terminals 1-N are connected to a main center terminal through a public telephone network.

The plurality of customer terminals 1-N automatically call the main center terminal when the service call key is pressed and transmit the customer's telephone number. The main center terminal receives the call of the customer terminal, receives and stores the customer's telephone number, and then automatically calls the local service center terminal to transmit the customer's telephone number. Many regional service center terminals 1-N receive the call of the main center terminal and receive the caller's telephone number and automatically print it.

2 is a block diagram of each communication terminal in FIG. 1 according to the present invention, wherein the CPU 102 controls an automatic service call in accordance with a predetermined program and generates various display control data. OPE (OPERATING PANNEL) 100 has a service call key, a memory key, a telephone number, an index selection key and a plurality of keys for selecting various functions, and when the key data is generated, it is input to the CPU 102, and Data is displayed by the control of the CPU 102. The memory 104 temporarily stores a program for performing an automatic service call function and data generated during program execution, and accesses the data under the control of the CPU 102. The scanner 106 scans an image of an original and provides binarized digital image data to the central processing unit 102. Under the control of the CPU 102, the modem 110 outputs the analog modulation output data and demodulates the analog reception data. The network control unit (NCU) 112 is operated under the control of the CPU 102 to form a call loop of a telephone line and to interface the signal of the modem 110 with the signal of the telephone line. The printer 108 prints an image on a recording sheet under the control of the CPU 102.

3 is a control flowchart for registering a telephone number of a corresponding regional service center in a main center terminal according to the present invention, a process of searching for a corresponding index number after displaying an index number by inputting a memory key, and the corresponding index. After searching for a number, a phone number is entered and stored.

4 is a flow chart of controlling a service call from a customer terminal to a main center terminal according to the present invention. When a service call key is input, a process of dialing a telephone number stored in a memory after connecting a line is performed. After the formation of the service code and the caller's phone number is made of the process.

5 is a control flowchart of receiving a telephone call from a customer in a main terminal according to the present invention and calling a local service center. The process of receiving, displaying and printing a telephone number of a caller after forming a call path when there is a ring call. And after receiving and displaying the received telephone number, cutting the line and reading the telephone number of the regional service center corresponding to the received telephone number, and reading the telephone number of the corresponding regional service center and connecting the line. Dialing, and transmitting a caller's telephone number when a call path is formed after the line is connected.

6 is a control flow diagram for receiving a caller's telephone number from a main center terminal in a terminal of a regional service center according to the present invention. After the service code is detected, the process consists of receiving and printing a telephone number from the main center terminal.

7 is a configuration diagram of a memory map according to the present invention.

One preferred embodiment of the present invention will be described in detail with reference to FIGS. 1 to 7.

The hardware blocks of the customer terminal, the main center terminal, and the regional service center terminal for carrying out the present invention are all the same as in Fig. 2, and the terminals are exemplified by facsimile.

The present invention automatically calls the main center terminal when the user presses the service call key on the customer terminal to send out the caller's phone number, and the main center terminal receives and stores the call and then automatically calls the corresponding service center terminal of the caller. Send a phone number. Then, the local service center terminal receives the call of the main center terminal, receives the caller's phone number and prints it. At this time, the service man of the local service center calls the printed phone number to check the location of the malfunctioning product. We will provide after-sales service for the broken products. For such automatic service call, the main center terminal should store the telephone number of each regional service center and then call the terminal of the local service center by detecting the area when a call is received from the customer terminal.

Therefore, the operation of registering each local telephone number in the main center terminal will be described with reference to FIG. 3. In step 21, the CPU 102 checks whether the memory key is input from the OPE 100, and if the memory key is input, in step 22. Proceed to In step 22, the CPU 102 displays the index number for storing the telephone number on the display device of the OPE 100 and proceeds to step 23. Here, the index area of the memory 104 for storing the telephone number is composed of index number 0 to index number 19 as shown in FIG. In step 23, the CPU 102 checks whether an index selection key is input from the OPE 100. If the index selection key is input, the CPU 102 proceeds to step 24. In step 24, the CPU 102 displays the selected index number on the display device of the OPE 100 and proceeds to step 25. In step 25, the CPU 102 checks whether a phone number has been input from the OPE 100. If the phone number is input, the CPU 102 proceeds to step 26. In step 26, the CPU 102 stores the input telephone number in an address area corresponding to the selected index number and proceeds to step 27. In step 27, the CPU 102 checks whether the telephone number input is completed. If the telephone number input is not completed, the CPU 102 returns to step 25 and repeats the aforementioned steps 26-27 until the telephone number input is completed. Save it. When the phone number input is completed in step 27, the program ends. In the memory 104 of FIG. 6, INDEX0-INDEX19 consists of 20 bytes each, and INDEX consists of 1 byte. Therefore, INDEX0-INDEX19 can store 20 telephone numbers each, and INDEX can store one telephone number. INDEX0-INDEX19 stores the telephone numbers of service center terminals in each region.

As described above with reference to FIGS. 4 to 6, the customer automatically calls the service center by pressing the service call key when the phone number is stored as described above. When you want to receive it, press the Service Call key of the customer terminal. At this time, the CPU 102 of the customer terminal checks whether the service call key signal is input from the OPE 100 in step 31 and proceeds to step 32 when the service call key is input. In step 32, the CPU 102 connects the line and proceeds to step 33. Here, the memory 104 stores a main center terminal telephone number corresponding to a service call key, and in step 33, the CPU 102 automatically reads the main center terminal telephone number stored in the memory through the modem 110. Dial. Then, the CPU 102 of the main center terminal checks whether the ring is received in step 41, and forms a call path in step 42 when the ring is received. At this time, the CPU 102 of the customer terminal checks whether the call path is formed and proceeds to step 36 if the call path is formed. However, if the call path has not been formed, the process proceeds to step 35 and the CPU 102 checks whether the set time has elapsed, and ends the program if the set time has elapsed, and returns to step 34 if the set time has not elapsed. Wait for it to form. In step 36, the CPU 102 of the customer terminal 102 transmits its own phone number, that is, the telephone number of the caller (customer), to the main center terminal. In step 37, the CPU 102 of the customer terminal checks whether the telephone number of the caller (customer) is sent out three times, and if not sent out three times, returns to step 36 and continues to send out three times. The program ends when the transmission is completed three times.

When the caller's telephone number is sent from the customer terminal, in step 43, the CPU 102 of the main center terminal checks whether the telephone number has been received, and proceeds to step 44 when the telephone number is received. In step 44, the CPU 102 of the main center terminal stores the received phone number in the RAM area of the memory 104, displays the displayed phone number on the display device of the OPE 100, and controls the printer 108 to print. Thereafter, in step 45, the CPU 102 of the main center terminal cuts off the line to block the communication path and proceeds to step 46. In step 46, the CPU 102 of the main center terminal reads the service center telephone number of the region corresponding to the received telephone number from the memory 104 and proceeds to step 47. In step 47, the CPU 102 of the main center terminal connects the line and proceeds to step 48. In step 48, the CPU 102 of the main center terminal dials the telephone number of the corresponding local service center. At this time, the CPU 102 of the main center terminal of the local service center terminal checks whether the ring is received in step 61, and if the ring is received, proceeds to step 62 to connect a line. Then, the CPU 102 of the main center terminal checks whether the call path is formed in step 49, and if the call path is not formed, proceeds to step 50 and checks whether the set time has elapsed, and continues if the set time has not elapsed. Wait for it to form. Then, when the call path is formed in step 49, the process proceeds to step 51 where the CPU 102 of the main center terminal sends out a service code for indicating a service call and reads the telephone number of the caller (customer) from the memory 104. The modem 110 and the NCU 112 transmit the data to the local service center terminal and proceed to step 52. In step 52, the CPU 102 of the main center terminal checks whether the caller's telephone number has been sent three times. If the caller's phone number has not been sent three times, the process proceeds to step 51 and continues to send three times. do.

On the other hand, when the service code is sent from the main center terminal, the CPU 102 of the local service center terminal checks whether the service code indicating the service call is detected through the NCU 112 and the modem 110 in step 63 and checks the service code. If is not detected, proceed to step 64 to receive a normal telephone call or fax document. However, in step 63, the CPU 102 of the local service center terminal receives the CPU 102 telephone number and proceeds to step 66. In step 66, the CPU 102 of the local service center terminal controls the printer 108 to print the received telephone number and terminate the program. The local service man then calls the telephone number printed at the regional service center terminal to confirm the customer's location and provide after sales service.

As described above, when the user presses the service call key in the customer terminal, the main center terminal is automatically called to send out the customer's telephone number, and the main center terminal receives and stores it, and then calls the local service center terminal. Send out the customer's phone number. Then, the regional service center terminal receives the call of the main center terminal and receives and prints the customer's telephone number, so that even if the telephone number of the service center is not recognized, the service center can automatically call the service center to request after-sales service. There is an advantage to improve the function of the system.

Claims (4)

A plurality of customer terminals and a plurality of regional service center terminals are connected to a main center terminal through a public telephone network, respectively, and the method for calling an after-sales service from the customer terminal, wherein the service call key is inputted by the customer terminal. Automatically calling a main center terminal, calling a main center terminal from the customer terminal, sending a customer phone number from the customer terminal to the main center terminal, and calling the customer terminal from the main center terminal. Receiving and storing a customer phone number sent from the customer terminal when detecting a ringing call; automatically calling a local service center terminal corresponding to the received customer phone number after storing the customer phone number; Receiving the call after calling the corresponding regional service center terminal; Transmitting a customer's telephone number, and detecting a ringing call by the call of the main center terminal to form a communication path, and then receiving and printing the customer's telephone number sent from the main center terminal. Service call method using communication terminal. The method of claim 1, wherein the main center terminal calling process comprises: connecting a line by inputting a service call key, and automatically reading a telephone number of the main center terminal stored in a memory of the customer terminal after connecting the line. Service call method using a communication terminal characterized in that the process consisting of dialing. The method of claim 2, wherein the calling of the regional service center comprises: reading the telephone number of the regional service center corresponding to the received customer telephone number from the memory after storing the customer telephone number and cutting the line; A method of calling a service using a communication terminal, characterized in that the process of automatically dialing after reading the telephone number of the local service center. A plurality of regional service center terminals and a plurality of customer terminals are connected to a main center terminal through a public telephone network, respectively. In the method for calling an after-sales service from the customer terminal, a line is input by connecting a service call key. After the process of automatically dialing the phone number stored in the memory, the dialing and the service code and the customer's telephone number is formed after the dialing is formed, and the ringing by the customer terminal dialing when there is a ring After forming, the process of receiving and displaying the customer's telephone number in the main center terminal, and displaying and printing, and after receiving and displaying the received telephone number, cut the line and the telephone number of the local service center corresponding to the received telephone number The process of reading, reading the telephone number of the relevant local service center, and touching the line Dialing, sending a phone number of the customer when a call path is formed after connecting the line, and receiving a ringing call from the service center terminal of the corresponding area by dialing the main center terminal. And forming a call path by connecting the terminal, and receiving and printing the telephone number of the customer from the main center terminal at the corresponding local service center terminal when the service code is detected after the call path is formed. Service call method using a communication terminal.