JPS6340063B2 - - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Technical field to which the invention pertains] The present invention relates to an office telephone exchange such as a private branch exchange having a camp-on function.

[Description of prior art]

One of the functions of the central branch relay board of a private branch exchange is,
There is a camp-on function, and what is usually called automatic camp-on is used.

To explain the operation of this automatic camp-on, if the called party on the extension line who should be the other party of the call received from the central office line caller to the exchange is busy, the automatic camp-on function will keep the central line party waiting and lock the telephone key of the relay stand equipped with the camp-on function. Press to enter the automatic camp-on function. When automatic camp-on is entered, the exchange automatically monitors the called extension and immediately sends a ringing signal to the called extension as soon as it becomes available, and a ring tone to the caller to the central office. and when the extension called party answers, the two parties are connected.

With this automatic camp-on, a ring tone is suddenly sent to the calling party on the central office line, while the called party is suddenly called, which is too bureaucratic and polite for the central office line calling party. This method has the drawback that it causes discomfort due to the loss of communication, and does not give the called party any time to respond.

For this reason, semi-automatic rather than fully automatic camp-on functions are generally known. In this case, while the automatic camp-on function sends a ring tone directly to the central line caller when the line is connected, semi-automatic camp-on calls the central central relay stand and sends a ring tone to the central line caller via the switchboard. The caller notifies the extension that the call will be connected, and in some cases also informs the called party of the extension that the call is coming from an outside line, and then performs the connection operation.

To explain this in more detail using figures, FIG. 1 is a connection pattern diagram showing the operation of a conventional camp-on function. When a call arrives at the exchange 103 from the central office line calling party 102, the call first arrives at the central office line relay stand (hereinafter referred to as "relay stand") 105. The connection path in this case is a connection as shown at 104. Here, the operator is the central line caller 102.
In response, the caller receives the number of the extension called party 101 and establishes a connection. The connection path in this case is indicated by 107.
In this case, if the called party 101 on the extension side is busy, this is usually communicated to the central line calling party 102, and the central line is kept in a hold state to make it wait. Extension called party 101
When the caller 102 is free, the caller 102 on the central line is called again and a conversation is made to connect to the extension, and then the extension is called and the caller 102 and the called party on the extension are called. 101. The connection path in this case is indicated by 107, but both connection paths 107 and 104 may be temporarily connected to create a three-way communication state.

Although this connection method is polite, it increases the burden on the switchboard operator as he constantly monitors the busy indicator and waits for the called extension to become available, and it is inefficient and requires automatic camp-on. The significance of the labor-saving function is lost.

[Purpose of the invention]

The present invention solves the above-mentioned drawbacks, and when connecting a line by camp-on operation, it notifies the calling party of the central office line that the connection will be made to the extension without going through an operator, and also informs the called party of the extension that the caller will be connected to the extension. The caller is now able to convey information such as the fact that it is an outside line and the name of the person calling from the central office line, thereby making automatic camp-on more human-friendly without sacrificing the labor-saving effect of automatic camp-on. The purpose is to provide office telephone exchanges with

[Features of the invention]

The present invention includes a voice response device that generates predetermined sentences and a voice mail device that has the function of recording any sentence and sending it to any extension subscriber. Before the connection is established between the calling party and the extension called party, a message recorded by the switchboard operator or equivalent person, such as the master telephone operator in the case of a distributed relay system, such as "Mr. The voicemail device sends a message such as "This is a call to your phone number." to the called party on the extension line, and a message such as "Sorry to have kept you waiting" is sent to the caller using a standard phrase when connecting the line. The system is characterized in that a voice response device generates a sentence such as "I'll connect you" and sends it to the central line caller, after which a connection is established between the caller and the called party.

[Explanation based on examples]

Hereinafter, the present invention will be explained based on the drawings.

FIG. 2, FIG. 3, and FIG. 4 are diagrams showing a device according to an embodiment of the present invention and its connection pattern.

In FIG. 2, 202 is a central office line caller, 201
are extension called parties, which are connected to switch 203. Furthermore, the exchange 203 has a relay board 20.
5. Voice mail device 206, voice response device 207
is connected. The voice response device 206 is a device that stores fixed text information such as "Sorry to have kept you waiting. I will connect you." The voice response device 206 is a device that stores fixed text information, such as "Sorry to have kept you waiting. I will connect you." The message is configured to be able to be sent to the calling party 202. This voice response device 206 is a random access memory (RAM) that stores a signal encoded so that the above words can be heard from the beginning of the sentence.
or high-speed disks are suitable. The voice mail device 207 can also be used by a switchboard operator or someone equivalent to receive any text, such as a message to connect an outside line, or "Mr. XX is calling from Mr. XX."
It is configured such that sentences such as, etc. can be arbitrarily stored, and voice signals of these sentences can be sent to the extension called party 201.

Next, the operation of the above embodiment device will be explained.

In FIG. 2, when a call from a central office line caller 202 arrives at the exchange 203, the incoming call further passes through a connection path 210 and arrives at a relay stand 205, and the exchange responds by calling the central office line. The caller 202 asks for the name of the called party 202, the extension number of the called party 201, etc.

At this time, if the extension called party 201 is busy, the switchboard informs the central office line calling party 202 of this fact, holds the central telephone line and makes it wait, and sends it to the relay stand 202.
Press the voice mail telephone key above to form a connection path 211 between the relay stand 205 and the voice mail device 206, and indicate which central line caller 202 wishes to communicate with which extension subscriber. It is recorded on the voice mail device 206 along with the called party number. After this, press the designated automatic camp-on key to enter automatic camp-on operation.

FIGS. 3 and 4 are diagrams showing connection patterns after the extension called party 201 becomes idle.

In FIG. 3, since the exchange 203 is in an automatic camp-on state, the relay console 205 is disconnected and has no relation to communication for incoming calls.

When the extension called party 201 becomes free, first,
A connection path 212 is formed between the central office line caller 202 and the voice response device 207, and the voice response device 207
to the central office line caller 202, saying, ``Sorry for keeping you waiting. I'll connect you.'' which is the standard phrase used in such cases.
Send words such as Furthermore, at the same time or before or after
The voice mail device 206 sends recorded words such as "Mr. XXX is calling from Mr. XXX" to the extension called party 201 via the connection line 213. After this, proceed to the connection pattern in Figure 4,
The exchange 203 connects the central office line calling party 202 and the extension called party 2.
01 to enable communication.

Note that when connecting a line, the connection path 214 is not immediately formed, but a logical connection is first made, a calling signal is sent to the extension called party 201, and the central line calling party 202 is called. After being connected to the signaling trunk, extension called party 201
When the terminal responds, a connection path 214 is formed and a physical connection is established.

By doing as described above, friendly communication to telephone subscribers can be performed without requiring relay stand 205 to intervene again.

Note that if the waiting time for the central line caller 202 becomes too long, a connection path 215 is formed for the central line caller 202, and since the waiting time is long, necessary messages are sent to the voice mail device 206. It is also possible to configure the system to ask whether to end the communication by recording it.

〔Effect of the invention〕

As explained above, by using the present invention, it is possible to speak to both the central office line caller and the extension called party prior to automatic camp-on.
Don't be rude to callers from the central line,
The called party on the extension line can be given ample time to respond, allowing for a calm conversation. Furthermore, this function allows the switchboard operator to step away from the connection process, eliminating the need to monitor busy displays, etc.
This greatly contributes to improving efficiency.

[Brief explanation of the drawing]

FIG. 1 is a diagram showing a block configuration diagram and a connection pattern of a conventional semi-automatic camp-on device. Figure 2,
FIGS. 3 and 4 are diagrams showing a block configuration diagram and a connection pattern of an apparatus according to an embodiment of the present invention. 201... Extension called party, 202... Local line calling party, 2
03...Switchboard, 205...Relay board, 206...Response mail device, 207...Voice response device.

Claims (1)

[Scope of Claims] 1. In an office telephone exchange that performs an automatic camp-on connection via a central office line relay stand for a call from a central office line caller to an extension subscriber, fixed text information is stored in advance and this fixed text is used. a voice response device that transmits a voice signal of the above to the extension subscriber; and a voice response device that can arbitrarily store arbitrary sentence information based on the voice of the operator of the relay console, and transmits a voice signal of the arbitrary sentence to the extension subscriber. When an automatic camp-on operation is set from the relay stand in response to an incoming call from a central office line caller, the line to the extension called party is The connection is made such that the voice response device sends a voice signal of the fixed phrase to the central line caller, and the voice mail device sends a voice signal of the arbitrary sentence to the extension called party. A business telephone exchange equipped with an automatic camp-on function characterized by including a post-exchange call path network.