JPS63157551A - Busy answer telephone equipment - Google Patents

Abstract

PURPOSE:To effectively deal with an incoming from a third party by displaying the information of a caller, and at the same time, transmitting a selected message to the third party, when the incoming arrives at the busy time of a telephone set. CONSTITUTION:If, when the telephone set #A is in the course of communication to the telephone set #B, the incoming from the telephone set #C of the third party arrives, its information is registered additionally in a state control memory 6. Then, a name of person reading part 8 is started, and it is retrieved whether the information of the telephone set #C is registered in a voice and name of person memory 7 or not, and the information of the telephone set #C is displayed on a displaying part 4 according to this retrieval. The user of the telephone set #A knows the incoming of the third party and who is the third party, and selects the appropriate message stored in a message memory 9 through a key inputting part 3, and outputs it by voice. Thus, the third party can adequately judges either to wait the connection of the telephone as it is or to call newly again.

Description

DETAILED DESCRIPTION OF THE INVENTION [Object of the Invention] (Industrial Field of Application) The present invention relates to a busy response telephone device that can respond to an incoming call from a third party during a telephone call.

(Prior Art) One of the telephone services is so-called call waiting. When a call arrives from a third party during a call, this call waiting system puts the call on hold using a hook-on operation and calls the third party.
This allows you to answer incoming calls from people. Alternatively, it has been considered to emit a busy tone to the third party so that the user can immediately talk to the third party when the call ends.

However, the former is very convenient when receiving a high-urgency (importance) call during a call, but conversely, the importance of the call received during the call is higher than that of the call that is currently in progress. If the level of urgency (level of urgency) is low, the current call will be temporarily put on hold, which may give an unpleasant impression to the other party.

In the latter case, the urgency of the incoming call (
Even if the number of calls is low (importance), a call from a third party will have to wait until the call ends, which may cause discomfort to the third party.

For this reason, no matter which telephone service is to be used, it is important to accurately judge the circumstances in which it is to be applied. Moreover, such drawbacks pose a major problem not only in the use of telephones in ordinary homes, but also in user services particularly in the service industry.

(Problem to be solved by the invention) Conventionally, when a call is received from a third party during a call, it is very difficult to decide how to deal with the call. was difficult.

Therefore, some kind of solution is strongly desired in order to make effective use of the telephone service.

The present invention has been made in consideration of such circumstances, and its purpose is to provide a busy answering telephone device that can effectively deal with incoming calls from a third party during a telephone call. It is in.

[Structure of the Invention] (Means for Solving the Problems) According to the present invention, when there is an incoming call from a third party during a call, a display to that effect is displayed on the telephone main body, and the telephone When an instruction is given from the operation unit provided on the main body to output a message in response to an incoming call during the above-mentioned call state, the message information registered in advance in the memory is synthesized into voice and a busy response is given to the third party. It is something.

In addition, when in a call state, an incoming call from a third party is displayed by displaying the incoming call as well as the calling party's telephone number or the information of the calling party determined from the calling party's telephone number. A plurality of pieces of message information are stored in the memory, and the message information is selected and output.

(Function) According to the present invention, when there is an incoming call from a third party during a call, information about the incoming call, for example, the caller's telephone number,
or displayed along with the caller information required from this calling phone number. Then, message information is selected according to the information from the operation panel instructed according to this display,
This is voice synthesized and output to a third party.

Therefore, it is possible to accurately judge the importance (urgency) of a call that has arrived during a call from the displayed information, and it is possible to give an appropriate message to a third party according to the judgment result.

Therefore, it becomes possible to utilize the telephone service effectively.

(Example) Hereinafter, one practical example of the present invention will be described with reference to the drawings.

FIG. 1 is a schematic configuration diagram of an embodiment device, and FIG. 2 is a diagram showing an example of its external configuration. In Fig. 1, 1 is a receiving section, 2
is the transmitter. A handset 22 provided on a telephone main body 21 shown in FIG. 2 is connected to the receiving section 1 and the transmitting section 2. As shown in FIG.

Further, the key input section (operation section) 3 shown in FIG. 1 is comprised of the dial pad 23 and a plurality of □ function selection buttons 24, etc. shown in FIG. The display section 4 shown in FIG. 1 is made up of the light emitting diode 25, liquid crystal display 26, etc. shown in FIG. 2. The diode 25 displays an incoming call, and the liquid crystal display 26 displays the telephone number of the caller and the name of the caller determined from the telephone number, which will be described later.

Note that clock information, call charges, etc. may be displayed on the display unit 4 (liquid crystal display 26), but since this is not directly related to the gist of the present invention, a description thereof will be omitted.

Now, returning to FIG. 1, the control section 5 is composed of, for example, a microprocessor, and is provided inside the telephone main body 21 to control the operation of the telephone.

Note that the control section 5 and other sections described below may not be provided in the telephone, but may be provided in an exchange to which the telephone is connected. In this case, the exchange will manage the functions described below for each telephone.

Here, the status management memory 6 is configured as shown in FIG. It is stored together with the telephone number of the destination in the case of a call, and the telephone number of the sender in the case of a call received.

Further, the number/name memory 7 stores a plurality of sets of telephone numbers registered and set by the user of the telephone set and the names of the users of the telephone set having the telephone number, as shown in FIG. The name reading section 8 stores the number and name according to the telephone number of the other party detected by the control section 5 (the telephone number of the destination in the case of a call, and the telephone number of the caller in the case of receiving a call). 7, and if the corresponding telephone number is registered, the name information registered in association with it is read out. The information successively retrieved from the number/name memory 7 in this manner is displayed on the liquid crystal display 26 of the display section 4.

Searching the number/name memory 1 and displaying the name information read from the number/name memory 7 on the display unit 4 are as follows:
This is done for a predetermined period of time when a call is made or received. At this time, telephone number information may be displayed together with name information, or if the search of the number/name memory 7 fails, only the telephone number may be displayed.

On the other hand, the message memory 9 stores various message information, for example, and the message information is selectively read out by the message reading section 10. Selection of this message information is specified, for example, by selectively operating the function selection button 24 of the key manual section 3. Then, the instruction information is analyzed by the control section 5, and the analysis result is given to the message reading section 10.

The message information read out from the message memory 9 is given to the speech section 11, where it is synthesized into speech and outputted from the transmission section 2. This speech synthesis is performed by applying various speech synthesis methods that have been proposed in the past. For example, a phonological parameter string and a prosodic parameter string are determined according to a character code string indicating message information, and these are synthesized in a regular manner. will be carried out. Of course, it is also possible to select and output audio information stored as an analog audio signal.

The busy response telephone device configured in this way operates as follows.

Now, as shown in Fig. 5, there is an incoming call from telephone #B to telephone #A, which is this device, and when a call is started in response to this, the call is made as shown in Fig. 3 (a). Corresponding to the original information (#B), [Information of the caller is registered in the status management memory 6.] Of course, the information registered in the state management memory 6 is deleted when the call ends.

However, during a call with telephone #B, a third party's telephone #
When there is an incoming call from C, the information is additionally registered in the state management memory 6 as shown in FIG. 3(b). The status information for this telephone #C is given as [@Receiving 1]. Then, the name reading unit 8 is activated, and the voice
A search is made to see if the information of the telephone #C is registered in the name memory 1. Through this search, information about telephone #C that received a call during a call is displayed on the liquid crystal display 2 of the display section 4.
6, and at the same time, the light emitting diode 25 is turned on to display that there is an incoming call.

The user (caller) of telephone #A knows from this display information that there is an incoming call from a third party, and at the same time knows who is calling.

However, when the person on the other end of the call is known from the information displayed on the lever and the key operator 3 is operated to output a message to the third party, the message information is stored in the message memory 9 according to the instruction information. is read out and output as audio. And the telephone # of the state management memory 6
The status information for C is changed to [message sending] as shown in FIG. 3(C).

If you receive a call from the third party mentioned above, please inform the other party that you will be temporarily holding the call to receive the call from the third party. After notification, this will be put on hold.

In this case, the status information for telephone #B in the status management memory 7 will be changed to [HOLD], and the status information for telephone #C will be changed to [IN A CALL].

According to the telephone device configured in this way, it is possible to know who is on the other end of the call when a call is received during a call, so it is possible to accurately judge which call should be prioritized. Become. Therefore, it is possible to take appropriate measures without causing discomfort to the person on the other end of the call.

In addition, when continuing the call, an appropriate message can be given to the other party on the phone who received the call during the call. This message could be, for example, ``I'm currently on another call.

It'll be over soon, Please hold on for a while. J "I'm currently on another call.

We apologize for the inconvenience, but please answer the call in 10 minutes. ” etc. Therefore, the third party will be able to accurately judge whether the call should continue to be connected, or whether it is better to try again, thereby eliminating the discomfort caused by the traditional busy tone. It will no longer occur.

Therefore, it is possible to effectively utilize the telephone service function without causing discomfort to the other party.

Note that the present invention is not limited to the embodiments described above. For example, as a simple busy answering telephone device, only the light emitting diode 25 may be used to indicate an incoming call.
Alternatively, the display of the name may be omitted and only the telephone number may be displayed. In this way, the apparatus can be configured without the number/name memory 1 and the name reading section 8 described above.

Moreover, simply outputting a fixed message instead of selecting a plurality of messages can reduce the discomfort felt by the other party. In this case, instead of the message memory 9 or the like, a tape recorder or the like used in an answering machine can be used as the voice response device. Furthermore, the configurations of the key input section 3 and the display section 4 can be modified in various ways.

In addition, the present invention can be implemented with various modifications without departing from the gist thereof.

[Effects of the Invention] As explained above, according to the present invention, an appropriate message can be outputted in response to an incoming call during a call, and the other party can be recognized by displaying the number etc. This makes it possible to take appropriate measures. Therefore, great practical effects can be achieved, such as making it possible to effectively utilize the telephone service function.

[Brief explanation of the drawing]

The figures show an example of the present invention in practice; FIG. 1 is a schematic configuration diagram of the embodiment device, FIG. 2 is a diagram showing an example of the external configuration of the embodiment device, and FIG. 3 is a diagram of the state management memory. FIG. 4 is a diagram showing the configuration of a number/name memory, and FIG. 5 is a diagram schematically showing an incoming call during a call. DESCRIPTION OF SYMBOLS 1... Receiving section, 2... Transmitting section, 3... Key human power section, 4... Display section, 5... till Ill I, 6
...Status management memory, 7...Number/name memory, 8
...Name reading section, 9...Message memory, 1
0...Message reading section, 11...Speech section, 21
...Telephone body, 22...Handset, 23...Dial pad, 24...Function selection button, 25...Light emitting diode, 26...Liquid crystal display. Applicant's agent Patent attorney Takehiko Suzue Go to Figure 1 F (a) (b) (c)
Figure 3 Figure 4

Claims (3)

[Claims] (1) means for storing a call state; means for displaying a call from a third party when a call is received from a third party during a call; a memory for storing message information; means for voice-synthesizing the message information obtained from the memory and responding to the third party that the third party is busy when an instruction is given from an operation unit provided on the telephone body to output a message in response to an incoming call during the call state; A busy response telephone device characterized by comprising: (2) The busy response telephone device according to claim 1, wherein the memory stores a plurality of pieces of message information, and the message information is selected and outputted according to an instruction from the operation unit. (3) During a call, an indication of an incoming call from a third party shall be made by displaying the caller's telephone number or the information of the caller determined from the caller's telephone number in addition to displaying the incoming call. A busy response telephone device according to claim 1.