JPS62232248A - Drder entry system - Google Patents

Abstract

PURPOSE:To attain an effective and sure order entry by providing a conversion means of information form at between a telephone network and a host computer. CONSTITUTION:Voice information from a telephone set l is converted into code information by a voice recognition section 7, transferred to the host computer 5, and the code information from the host computer 5 is converted into voice information and transferred to the telephone set 1. Further, a character recognition of an OCR sheet inputted from a facsimile terminal 2 performed by a character recognition section 10, the image information is converted into code information and the result is transferred to the host computer 5, the code information from the host coaputer 5 is converted into a facsimile pattern by a facsimile pattern generating section 11 and transferred to a facsimile terminal 2. Then the overall order entry system is obtained and the more effective and sure order eatry is attained.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an order entry means that can perform order entry in an integrated manner. In particular, the present invention relates to a media conversion type order entry device installed between a telephone network and a host computer.

[1 Already Required] The present invention provides a system in which orders are sent from telephones and facsimile terminals to a host computer via a telephone network, by providing an information format conversion means between the telephone network and the post computer. , which enables effective and reliable order entry.

[Conventional technology]

Conventionally, when order entry is performed using a telephone or facsimile terminal, the telephone requires manual intervention,
As typified by securities companies, etc., the PB double signal of telephones is mainly used as input, and the output is automated by voice synthesis.
Furthermore, facsimile terminals were used for clerical work by sending and receiving facsimiles, and were partially automated.

[Problem that the invention seeks to solve]

In such a conventional order entry system, when administrative processing is performed manually using telephones and facsimile terminals, labor costs increase and errors occur due to the work.

On the other hand, an automated system has the disadvantage that the order entry system must be implemented by separate means via a telephone network.

In this way, conventional order entry is individual and not integrated.

SUMMARY OF THE INVENTION An object of the present invention is to provide an order entry device that enables integrated order entry from a telephone and a facsimile terminal.

[Failure to solve the problem]

The present invention provides an order entry method that is interposed between a telephone and a facsimile terminal and a host computer having means for collecting control information that arrives from the telephone and facsimile terminal via a telephone network. a first conversion means for converting the information into code information in a format compatible with the host computer;
a second conversion means for converting code information coming from the computer into voice information suitable for the telephone; and a third conversion means for converting image information coming from the facsimile terminal into code information in a format suitable for the host computer. and a fourth converting means for converting code information coming from the computer into image information suitable for the facsimile terminal.

[Effect]

Control information and media information are exchanged between the telephone network and the computer via the order entry device. In this order entry device, voice information from a telephone is converted into code information, and code information is converted into voice information. On the other hand, character recognition is performed on the OCR sheet input from the facsimile terminal, and code information is converted into a facsimile pattern. Control information and encoded media information are transferred between these conversion means and the host computer.

〔Example〕

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be explained based on the drawings.

FIG. 1 is a block diagram showing the configuration of a system including an apparatus according to an embodiment of the present invention. In Figure 1, call! 43 is a public or private telephone network, and the device according to the embodiment of the present invention is a telephone N43.
and the host computer 5.

FIG. 2 is a block diagram showing the configuration of an apparatus according to an embodiment of the present invention. Highway 6 is a phone call! 43 and each functional section. The speech recognition unit 7 converts speech information into code information. The speech synthesis section 8 also converts the code information into speech information. A facsimile procedure control section 9 performs procedure control of the facsimile terminal. The character recognition unit 10 performs character recognition on the OCR sheet input from the facsimile terminal 2. The facsimile pattern generation section 11 converts code information into a facsimile pattern (generates characters). Network control unit 1
2 controls highways, etc. control bus 13
transfers control information and encoded media information to each part. The data link control section 14 transmits and receives code information to and from the host computer 5. The central processing unit 15 centrally controls each section. The main memory 16 stores program data and control data. System disk 17 stores IPL programs, station data and call information, and coded data.

That is, voice information from the telephone 1 is converted into code information by the voice recognition unit 7 and transferred to the host computer 5.
In addition, the code (- information from the host computer 5 is converted into voice information and transferred to the telephone 1. Character recognition of the OCR sheet input from the facsimile terminal 2 is performed in the character recognition section 10, and the image information is converted into code). The code information from the host computer 5 is converted into a facsimile pattern by the facsimile pattern generating section 11, and this is transferred to the facsimile terminal 2.

〔Effect of the invention〕

As explained above, the present invention converts information from telephones and facsimile terminals into code information, making it possible to access the host computer and realize an integrated order entry system, which is more effective and reliable. This has the effect of realizing order entry.

[Brief explanation of drawings]

FIG. 1 is a block configuration diagram showing the configuration of an embodiment system of the present invention. FIG. 2 is a block diagram showing the configuration of the order entry device shown in FIG. 1. l...telephone, 2...facsimile terminal, 3...
Telephone network, 4... Order entry device η, 5... Host computer, 6... Highway, 7... Speech recognition section, 8... Speech synthesis section, 9... Facsimile procedure control section, 10...Character recognition unit, 11...Facsimile pattern generation unit, 12...Network control section, 14...
Data link control section, 15...Central processing unit, 16...Main memory, 17...System disk.

Claims (1)

[Claims] (1) In an order entry method interposed between a telephone and facsimile terminal and a host computer having means for collecting control information arriving from the telephone and facsimile terminal via the telephone network, voice information arriving from the telephone is provided. a first conversion means for converting the code information into code information in a format compatible with the host computer; a second conversion means for converting the code information coming from the computer into voice information suitable for the telephone; and a second conversion means converting the code information coming from the computer into voice information coming from the facsimile terminal. A third converting means for converting image information into code information in a format compatible with the host computer, and a fourth converting means for converting code information coming from the computer into image information compatible with the facsimile terminal. An order entry method featuring: