JPS62145365A - Non-store retailing system - Google Patents

Abstract

PURPOSE:To reduce the number of times of operation for the information vendor of a customer by transmitting automatically only a handwritten information part by the customer out of order slips to a center device with a read sale data. CONSTITUTION:A control device 2A, when the customer inserts a slip 7 to an insertion opening 10, reads only a handwritten information part 71 out of the order slips 7 with a bit image, and stores it on a storage device temporarily. And at a time when a completion button is turned on, the control device 2A calls a control device 2CA at a center through a telephone circuit 14 and an exchange 15, and transmits a bit of sale information and the bit of handwritten information 71. Thereby, the center side control device 2CA generates a receipt of order slip 16 according to the form of the order slip 7 on a graphic printer 6CA. In this way, the number of times of operations for the order of a product by the customer can be reduced, and also, a facsimile equipment can be eliminated.

Description

[Detailed description of the invention] [Technical field to which the invention pertains]

The present invention stores information on sales products in a terminal device (hereinafter referred to as an information vendor) serving as a customer service device, displays the product information on a display device by a customer's button operation, and then enables the customer to select a product. The present invention relates to a non-store sales system in which handwritten order information is sent to a center device via a telephone line to complete a product order. Note that in the description of each figure below, the same reference numerals indicate the same or corresponding parts.

[Prior art and its problems]

First, the prior art and its problems will be explained based on FIGS. 3 to 5. Fig. 4 is a diagram showing the configuration of this type of system, Fig. 5 is a flowchart explaining the operation of Fig. 4, and Fig. 3 is a diagram showing an example of the format of an order slip used in this type of system. be. In FIG. 4, 1 (1-1, to 1-n) is the information vendor mentioned above, and this vendor 1 includes a control device 2 that controls the entire information vendor, and a storage device 3 that stores a plurality of product information.
, a keyboard 4 for inputting customer commands, a display device 5 for displaying the product information, a printer 6 for creating an order slip 7, and a telephone line 14 for transmitting sales information, etc. to the center device 1.
3, a facsimile 9 that transmits the order information entered by the customer in the order slip 7 as image data to the center device 13 via the telephone line 14, and the customer instructs the facsimile 9 to transmit A transmission button 11 and the like for inputting the information are provided. The center device 13 also includes a circuit control device 8C for receiving sales information etc. transmitted from the information vendor 1 via the telephone line 14, a facsimile 9C for receiving transmitted image data and outputting it as an order receipt 16, and A control device 2C1 that controls the entire center device 13, a storage device 3C, a keyboard 4C1, a display device 5C, a printer 60, etc. belonging to this control device 2C are provided. In addition, 1
Reference numeral 5 denotes a telephone exchange (also simply referred to as an exchange) within the telephone line 14. In the order slip 7 shown in FIG. 3, 71 is a sales data printing section, and 72 is a handwritten entry section. Next, the operation in FIG. 4 will be explained with reference to FIGS. 3 and 5. In response to the customer's key operations on the keyboard 4 on the information vendor 1 side, the control device 2 retrieves product information from the storage device 3 and displays it on the display device 5 (step Sl, 32). When the customer finds the desired product using the frame advance button (not shown) on the keyboard 4, the customer presses the order button (also not shown) to drive the printer 6 and create an order slip 7 (steps 33 to 3). 36). Next, after the customer fills in prescribed information such as the destination address (1 name) and the sender's address (1 name) in the handwritten entry section 72 of the order slip 7, the customer inserts the order slip 7 into the slip insertion slot 10 of the facsimile machine 9 and presses the send button. 11, the facsimile 9C of the center device 13 is dialed, and the image data of the slip 7 is transmitted to the center device 13 (steps S7 to S510). Next, when the customer's order operation is completed by turning on the end button (not shown) on the keyboard 4 (step 511), the control device 2
3, sales information is transmitted via the telephone line 14 and exchanges a and 15 (step 512), and the process returns to the initial standby state. By the way, in such a system, handwritten information in the handwritten entry section 72 in the order slip 7 is sent to the center device 1.
3, the customer needs to operate the facsimile 9, which has the drawback that the customer has to operate the machine a lot, and the sales information in the sales data printing section 71 in the slip 7 is also sent by facsimile 9 at the same time. Therefore, the control device 2 directly sends the data via the line control device 8 (step 512).
) There is also the drawback that it overlaps with sales data.

[Purpose of the invention]

The present invention eliminates the above-mentioned drawbacks and allows only the minimum necessary information to be sent from the information vendor to the center device.
The purpose is to provide a non-store sales system that allows customers to easily operate machines.

[Key points of the invention]

The key point of this invention is that the control device reads only the handwritten information in the customer's order slip as a bit image via an image reading device and sends it all at once together with the sales data after the order is completed, thereby eliminating facsimiles. , and reduces the number of times the customer operates the machine. In other words, the main points of the present invention are a storage means (such as a storage device) for storing a plurality of product information, a command input means (keyboard, etc.) for inputting various commands from a customer, and displaying the product information based on the commands. display means (display device, etc.),
A means (such as a printer) for creating and discharging an order slip based on the instructions, and a means (such as a printer) for transmitting the order information handwritten on the slip by at least the customer based on the instructions as image data to the center device via a telephone line (line A non-store sales system in which a terminal device (such as an information vendor) is equipped with an order data transmitting means (including a control device, etc.), and a control means (such as a control device) that collectively controls each of the above means, The transmission means is provided with means (an image reading device, a control device, etc.) for reading the handwritten order information as a bit image and temporarily storing it in the storage means.

[Embodiments of the invention]

Embodiments of the present invention will be described below with reference to FIGS. 1 and 2. FIG. 1 is a block diagram showing a system configuration as an embodiment of the present invention, and corresponds to FIG. 4, and FIG. 2 is a flowchart illustrating the operation of FIG. 1, and corresponds to FIG. 5. In Figure 1, new information vendors IACIA-1, ~
, IA-n), the control device is replaced with a new one 2A, the facsimile is removed, and an image reading device 9A belonging to the control device 2A is provided in its place. Also, in the new center device 13A, the control device is replaced with a new one 2CA, the facsimile machine is also removed, and the printer belonging to the control device 2CA is replaced with a graph ink printer 6CA that prints out image information, and order receipts are sent. 16 is this graph ink printer 6C
It is designed to be output from A. Further, in FIG. 2, conventional steps S8 to SIO are replaced with S8A and S8B, and 512 is replaced with 512A. Next, referring to FIGS. 2 and 3, the operation of the main parts shown in FIG. 1 will be described. The newly installed image reading device 9 has a slip insertion slot 10. When the customer inserts the slip 7 into the insertion slot 10, the two control devices read only the handwritten information section 71 in the order slip 7 shown in FIG. 3 as a bit image and temporarily store it in the storage device 3 in step S8A. 38B), when the end button is turned on (step 5ll)
), 91i)? The B device 2A exchanges the telephone line 14 [
15, calls the center control device 2CA and transmits the sales information and handwritten information 71 (step 812A).
). As a result, the center side control device W2CA creates an order slip 16 on the graphic printer 6CA according to the format of the order slip 7 shown in FIG. Note that the storage device 3C temporarily stores data sent from the information vendor while the graph ink printer 6CA is printing.

【Effect of the invention】

As is clear from the above description, according to the present invention, when ordering products, the facsimile that transmits the customer's handwritten order information as image data from the information vendor serving as a customer service device to the center device is omitted, and instead An image reading device belonging to the information vendor's control device is installed, and only the customer's handwritten information part of the order slip is automatically read as a bit image and sent to the center device along with the sales data via the control device. In addition to reducing the number of times a customer operates a machine to order a product, the facsimile can be eliminated, so only one telephone line is required to send data from the information vendor to the center device, and the center device's facsimile is no longer required. , the printer of the center device can be used effectively, and other effects can be obtained.

[Brief explanation of drawings]

Fig. 1 is a block diagram showing the system and configuration as an embodiment of the present invention, Fig. 2 is a flowchart explaining the operation of Fig. 1, and Fig. 3 is an example of the format of an order slip in this type of system. 4 is a block diagram showing the configuration of a conventional system corresponding to FIG. 1, and FIG. 5 is a flowchart explaining the operation of FIG. 4 and corresponds to FIG. 2. IA: Information vendor, 13A: Center device, 9A: Image reading device, 6CA Nigella pickup printer.

Claims (1)

[Scope of Claims] 1) Storage means for storing a plurality of product information, command input means for inputting various customer commands, display means for displaying the product information based on the commands, and display means for displaying the product information based on the commands. Means for creating and exporting an order slip, Order data transmitting means for transmitting order information handwritten on the slip by at least the customer as image data to the center device via a telephone line based on the above-mentioned instructions, and the above-mentioned means all at once. A non-store sales system comprising a terminal device equipped with a control means for controlling the order data, wherein the order data transmission means includes means for reading the handwritten order information as a bit image and temporarily storing it in the storage means. A non-store sales system characterized by the fact that