JPS616967A - Secretary service system - Google Patents

Abstract

PURPOSE:To improve the operability by using only a master telephone number section to attain mutual connection, holding and switching connection among a caller line, a secretary telephone line and a master telephone line respectively. CONSTITUTION:An incoming call given to the master telephone set 121 is received by a master button 222 of a secretary telephone set 122 for response and the incoming line is held by the 2nd operation of the same master button 222 to call the master line. When the master telephone set 121 responds to the call and the secretary telephone set 122 is brought into hook-on state at talking state, the holding of the incoming line is released, the line is connected to the master telephone set 121 for talking state and the secretary service of transfer is completed.

Description

Detailed Description of the Invention (Field of Industrial Application) The present invention uses a pair of telephones connected to one electronic exchange as a master telephone and a secretary telephone, and transfers incoming calls received by the secretary telephone to the master telephone. Regarding the secretarial service method.

(Prior art and its problems) In the conventional secretarial service system, a secretary telephone with a hold button accepts an incoming call to the master's telephone at the master's telephone number section, and when the caller confirms the caller, first By operating the hold button, the incoming call is put on hold at the master's phone number section, and the secretary's own telephone line is disconnected from the master's telephone number section, and then the secretary's peek number section is designated to call the master's telephone and make a call. , announces that there is an incoming call. By disconnecting the connected secretary telephone number part from the master telephone and calling the master telephone number part, the telephone is connected to the incoming call that is on hold, and the call can be made, thereby completing the transfer.

In this way, in the conventional secretarial service system, the operation procedure is structured such that at least an incoming call is put on hold using the hold button, and then the master's telephone is called using a telephone number field other than the master's telephone number field. The problem was that they were inferior in gender.

(Object of the invention) The object of the invention is to use only the master's
The above-mentioned problems can be resolved and operability improved by interconnecting, holding, and switching the calling line, secretary phone line, and master phone line, including the status of the number part using the secretary's transfer service. Our goal is to provide the best possible secretarial service.

(Structure of the Invention) The basic structure of the secretarial service system according to the present invention is that the secretary is connected to a secretary telephone line and has designation buttons for the master telephone number and the secret telephone number of the own line as the master button and the own button. In a secretarial service in which a telephone is connected to the same electronic exchange through a master telephone line and an incoming call to the master telephone in which the master telephone number is the telephone number of the own line is received by the master button and then transferred to the master telephone, I When the electronic exchange calls at least the secretary to the talk line when there is an incoming call to the master telephone number, and receives the first operation information of the master button of the secretary telephone that answered the call, the incoming call connects the call to the secretary's wake-up line, and then, when receiving second operation information of the master button, puts the incoming call on hold and calls the master telephone whose own number is the master telephone number; When response information is received from the master telephone that answered the call, the master telephone line is connected to the secretary telephone line, and when on-hook information of the secret telephone is received, the secretary telephone line is connected and the incoming call is terminated. It is characterized by releasing the hold state and connecting to the master's telephone line.

Further, in another configuration of the present invention, the storage area for the master's telephone number includes status information, and as the status information, when there is an incoming call to the master's telephone number, incoming call status information is then displayed on the master's button. When the first operation information is received, the call information is written, then when the second operation information of the master button is received, the secretarial service call birth information is written, and then when the on-hook information is received from the master telephone, the call information is written. ,
It is characterized in that the exchange puts incoming calls on hold while the secretarial service call is in progress and the secretarial service call is in progress, and performs i-control over the master telephone line and the secretary telephone line.

(Example) Next, the present invention will be described by way of an example with reference to the drawings. Fig. 1 is a block diagram showing an example of the functional blocks of an electronic exchange that connects the master telephone and the secretary telephone, Fig. 2 is a plan view showing an example of the installation buttons of the telephone, and Fig. 3 is the main part of the main storage device. FIG. 4 is a block diagram of a partial storage area showing an embodiment of the secretarial service of the present invention, and FIGS. 2 is a flowchart showing the main operation procedure of transfer by the operation procedure of the central processing unit of FIG. 1;

In FIG. 1, an electronic exchange 110 is a main switch (SW
) 111 and a central processing unit (CC) 112 that controls the main switch 111 and processes the operation of the exchange 110.
The main switch 111 is equipped with a main memory (MM) 113 that stores programs and data necessary for the operation of the central processing unit 112.
The master telephone line A, which is connected to the master telephone 121 assigned with the telephone number 202, and the secretary telephone 122 assigned the telephone number 202
In FIG. 2, components that are the same as those shown in FIG. 1 are given the same number codes. has been granted. Master phone 121
"201" which corresponds to the master phone number 201 when making a call
Line button 211. The secretary's telephone 122 also has a secretary button 212 for directly calling the secretary's telephone number 202, and a secretary button 212 for direct calling. Phone number 20
Master button 22 which is the line button for "201" corresponding to 1
2.

FIG. 3 shows an example of a main storage area (hereinafter referred to as memory) included in the main storage device 113 of FIG. 1.

A line memory 321, B line memo IJ322. and one-line memory 331 are the master's telephone line A and the secretary's telephone line B in FIG. 1, respectively.

and a storage area corresponding to the incoming line T, memory No. 201 421 and memory No. 202 422 store a program suitable for the operation of the central processing unit 112, and the station data memory 35 stores a program suitable for the operation of the central processing unit 112. The data to be retrieved when operating iji is stored respectively.

FIG. 4 shows items related to the present invention among the stored contents of the A line memo 1J321°3 line memory 322, memory No. 201 421, and memory No. 202 422 in FIG. Each line memory of the incoming line memory 321 and the 3-line memory 322 stores the telephone number connected to each terminal, as well as the number of telephone numbers assigned to the line button for each phone. The telephone number for the line button is initialized and also registered in each line circuit, and is used to send a ringing signal on the line having the telephone number to be called from an incoming call. 201st memory 421
The telephone number memories in memory number 202 422 indicate the line position of the calling party and the line position of the connected party, respectively.

and store status information regarding this phone number.

Next, the main operating procedure of one embodiment of the present invention will be explained with reference to FIGS. 1 to 4 in accordance with charts 70 in FIGS. 5(a) and 5(b). When there is an incoming call on the incoming line T and the central processing unit 112 receives the incoming call information (@ production step ■), the central processing unit 112 prepares the called party number memory and sends a message indicating that reception is ready through the incoming line aT. Notify the calling party (operation step ■). The called party's telephone number "20" sent by the calling party who received this notification of completion of receiving preparation.
1# is received via the incoming line T (operation step ■), the central processing unit 112 checks whether the calling side position is empty in memory 201 421↓ and writes the position of the incoming line T in this position. 1 line memory 331 connection destination position'
201” (operation step ■) and press the line button (master button on a secretary phone) in the line memory of each telephone line.
Instruct telephone lines A and B with number 1 to send out a ringing signal and incoming line T to send out a ringing tone.
The information "incoming call" is written in the status position of memory No. 01 421 (operation step ■). At this time, the master telephone 12
1 and the private 4Kt handset 122 have their lamps blinking at the positions of the line button 211 and master button 222 corresponding to the telephone number 201 to indicate that a call is in progress, and a ringing signal sounds. When the secretary telephone 122 responds by off-hook in response to this calling signal, the central processing unit 112 receives the off-hook information of number 201 from the secretary telephone line B by operating the master button 222 (operation step ■). 1 at the connection destination position of the 3-line memory 322
201" and the location of the secretary telephone line B in the connection destination location of the 201 memory 421, and the status location information 1 "Incoming call in progress" is rewritten to 1 "In a call in progress", and also "20
The instruction to send a ringing signal to number 1' and the ringing tone to the incoming line T are erased, and the incoming line T is connected to the 'waking line B' (operation step 2). At this time, the lamp display of the line button 211 of the master telephone 121 lights up to indicate that it is in use, the lamp display of the master button 222 of the secretary telephone 122 becomes a self-operating indication, and the ringing by the call signal of the packing machine of both sides is activated. At the same time, the secretary telephone 122 is connected to the caller through the telephone line B and the incoming line T of the main switch 1112, so that the telephone can communicate with the caller.

As a result of this call, when the master button 222 is operated again on the secretary telephone 122 to transfer the incoming call to the master telephone 121, the central processing unit 112 receives operation information for the master button 222, which is the 201 line button, from telephone line B. (Operation step■
)do. The central processing unit 112 receives the information on the 201 line button operation from the telephone line B, and since the telephone line B is written in the connection destination position of the 201 memory, the master telephone sets the number "201" as its own telephone number. It determines that the request is to be transferred to line A (operation step ■), changes information 1 in the status position of memory 421 201 to 6 Secretary service calling, and sends hold information to the incoming line T, which connects telephone line A. instructs to send a calling signal to the master telephone 121 (operation step @)
do.

At this time, the rung display on the line button 211 of the master telephone 121 changes from a bright dot indicating that it is in use to a flashing display indicating that it is ringing, and at the same time a ringing signal sounds on the master telephone 121 and the secretary telephone 1
At 22, a ringing tone is heard. 120 in order for the master telephone 121 to go on-hook and respond to this calling signal.
When the line button 211 numbered 1" is operated, the central processing unit 1
12 receives line button operation information for number "201" from telephone line A (operation step ■), writes number 201" to the connection destination position of line A memory 321, and
Rewrite the state location information 1 "Secretary service calling" to 6 "Secretary service calling" K, and delete the instructions to send the ringing signal and ringing tone to each of telephone lines A and B,
Connect the master telephone port @A and the secretary telephone line B (operation step @). At this time, the calling signal to the master telephone 121 and the ringing sound to the secretary telephone 122 are erased, and the lamp display on the line button 211 of the master telephone 1210 becomes a self-operating indication to indicate that the call is in progress.

When the communication between the master and the secretary is completed and the secretary telephone 121 goes on-hook to end the operation, the central processing unit 112 receives on-hook information from the telephone port aB (operation step @)
' from the connection destination position of the 8-line memory 322 due to the
2o1'' is deleted, and the position of telephone line B in the connection destination position of the 201st memory 421 is changed to the position of telephone port @A, and the status position information 1 is changed to ``Call in progress''.
At the same time, the hold cancellation information is sent to the incoming line T, and the incoming line T and master telephone line A are connected (operation step 2) to close the communication path and complete the transfer operation procedure. At this time, the lamp display on the master button 222 of the secretary telephone 121 changes to a bright dot indicating that it is in use.

In this way, in the above embodiment, a call received on the master telephone is accepted and answered using the master button on the secretary telephone, and the second master button on the same master telephone is used to answer the call.
When the incoming line is put on hold and the master's line is called, the master's telephone answers this call and the secretary's telephone is placed in the on-footer state while the call is in progress, the incoming line is released from hold, connects to the master's telephone, and can talk. The forwarding secretarial service ends.

In the above embodiment, the master's phone was equipped with two buttons, but in a general electric hook without buttons, automatic connection to the secretary phone using the secretary button is not possible, but there is no problem in exerting the functions of the present invention. In addition, when the master's telephone has an automatic ringing function using a speaker, it is possible to make a voice call instead of ringing a ringing signal, etc. Even if the calling method, lamp display method, etc. are different from this embodiment, the essential functional effect will not be affected. It doesn't hinder performance. In addition, although the explanation has been made with the line memory and number memory provided in the main storage device, the same function can be achieved even if each line, each number, or each divided group has its own storage device for convenience of expansion. .

(Effects of the Invention) As explained above, according to the present invention, the status information of the storage area corresponding to the master's telephone number includes "secretary service calling" and "secretary service calling", and the secretary telephone repeatedly presses the button for specifying the master's telephone number. This operation is followed by an on-hook operation to respond to an incoming call to the master telephone, call the master telephone, and connect the master telephone to the caller, thereby improving operability.

[Brief explanation of the drawings] Fig. 1 is a block diagram showing an example of the functional blocks of an electronic exchange that connects the master telephone and the secretary telephone, Fig. 2 is a plan view showing an example of the installation button of the telephone, and Fig. 3 4 is a block diagram showing an example of the storage area of the main part of the main memory.
The figure is a block diagram of a partial storage area showing one embodiment of the secretarial service of the present invention, and FIGS. It is a flowchart showing the operating procedure of the device. 110...Electronic exchange Jfi, 111...
・Main switch, 112...Central processing unit, 11
3... Main storage device, 121...- Master's telephone, 122... Secretary telephone, 211.221
...Return button, 212...Secret rock button, 22
2... Master button, 321, 322, 331, 42
1.422...Mesh (storage area), A, B,
T... Line. Mu 1 @ Mu 2 Zo Fig. 4 5th Σ (α) (To simple Sy!J(b))

Claims (2)

[Claims] (1) A secretary telephone that is connected to a secretary telephone line and has designated buttons for the master telephone number and the secretary telephone number of the own line as the master button and the own button is connected to the same electronic exchange with the master telephone line, and In a secretarial service system in which an incoming call to a master telephone whose telephone number is the telephone number of its own line is accepted by the master button and then transferred by the master telephone, when the electronic exchange receives an incoming call to the master telephone number. At least the secretary telephone line is called, the incoming call is connected to the secretary telephone line when the first operation information of the master button of the secretary telephone that answered the call is received, and then the second operation of the master button of the secretary telephone is connected to the secretary telephone line. When the operation information is received, the incoming call is put on hold and the master telephone that uses the master telephone number as its own number is called, and when response information is received from the master telephone that answered this call, the master telephone line is set to the A secretarial service system characterized in that the secretary telephone line is connected to the telephone line, and then, when on-hook information of the secretary telephone is received, the secretary telephone line is connected and the incoming call is released from the hold state, and the secretary telephone line is connected to the master telephone line. . (2) The storage area for the master's phone number includes status information, and as this status information, when there is an incoming call to the master's phone number, incoming call information is stored in the first button of the master's button.
writing in-call information when receiving the operation information of the master button, writing in-call information when receiving the second operation information of the master button, writing in-call information when receiving on-hook information from the master telephone; The secretarial service according to claim 1, wherein the exchange holds incoming calls and controls the master telephone line and the secretarial telephone line while the secretarial service call is in progress and the secretarial service call is in progress. method.