JPS6139756A - Automatic answering telephone system - Google Patents

Abstract

PURPOSE:To cope with even an incoming call according to the opposite subscriber even when there is the incoming during absence by setting up various messages for the opposite subscribers from which incoming is expected, and confirming the opposite subscriber and then transmitting the message corresponding to the opposite subscriber. CONSTITUTION:When the opposite subscriber takes a telephone call through a telephone set 1, the call signal is transmitted through a telephone circuit 2 and the incoming is sensed by a controller 7 through a circuit controller B, so that the control part 7 sends a playback indication for a common message tape to a selection control circuit 42. When the keyword of the opposite party is sounded subsequently, a speech recognition device 3 recognizes whether the keyword coincides with a standard pattern or not and instructs the selection control circuit 42 to select a message tape 5 corresponding to the sounding contents of the opposite subscriber, so that the playback speech is sent to the opposite subscriber through a circuit controller 8.

Description

[Detailed description of the invention] [Technical field of invention] The present invention relates to an answering machine system.

[Technical background of the invention]

2. Description of the Related Art There is an answering machine system that records the contents of calls received from outside when the owner of the telephone is out of town or otherwise absent.

When a conventional answering machine detects an incoming call, it sends a message that the person has prerecorded on tape, for example, that he or she is absent, plans to return home, and if there is a message after the dial tone, the person would like the message to be voiced. The request will be played. Next, a dial tone is output, and a tape recorder is activated to record the message from the other party.

When the other party hangs up, recording is stopped and the message tape is moved to the beginning in preparation for the next call.

[Problems with the disobedient technology] ``However, with such conventional answering machine systems, all incoming calls are answered in the same way, making it impossible to respond appropriately to each caller.

In other words, some of the incoming calls are not only from unknown callers, but also calls that are scheduled or expected before you leave the house, so it is important to not only record the caller's message but also send a message tailored to the caller. It is desirable that it can be played. For example, it would be desirable to send information such as the telephone number of your current location to the person you want to contact immediately, and the contents of the message if there is a specific message to be sent, depending on the person, but the current system does not work. Since this is impossible, prompt processing is not possible, and there are inconveniences such as having to call again after returning home.

[Object of the Invention] The present invention has been made in view of the above-mentioned circumstances, and an object of the present invention is to provide an answering machine system that is capable of responding appropriately depending on the person receiving the call.

[Summary of the invention]

In order to achieve the above object, the present invention includes a line control device that detects the incoming call and the end of the call, and switches between outputting a message and voice input from the other party as appropriate, and storing in advance the voice of the keyword that the other party produces after receiving the call. a voice recognition device that recognizes a message by comparing it with a standard pattern, and a response device that selects one of a plurality of pre-recorded messages and sends it through a telephone line according to the recognition result of the voice recognition device; The device is characterized by comprising a recording device that records messages from the other party as necessary, and a control device that controls the line control device, voice recognition device, response device, and recording device, respectively, and when the person is absent. It also enables appropriate response depending on the person on the other end of the phone call.

[Embodiments of the invention]

Hereinafter, one embodiment of the present invention will be described with reference to the accompanying drawings.

FIG. 1 is a block diagram showing the configuration of an answering machine system according to the present invention, in which a telephone 1 of the other party is connected to a line control device 8 via a telephone line 2.
are connected to a recognition device 3, a response device 4, a recording device 6, and a control device 7, respectively. First, the recognition device 3 includes a preprocessing unit 31 that performs sampling etc. to make input speech easier to process, and a feature extraction unit 31 that extracts features such as pitch and combination of vowels and consonants from the preprocessed speech. The unit 32 has a matching unit 33 that compares the features extracted in this way with standard patterns stored in advance in the storage unit 34 and performs matching, and the recognition results output from the matching unit 33 are sent to the control unit. Sent to w7. Next, the answering device 4 is activated by an instruction from the control unit 7 when it is determined that the person on the other end of the call is a person to whom a special message should be conveyed, and the answering device 4 generates a signal generated by the oscillator 41. Magnetic tape 5 for playing dial tone and multiple messages
The selection control circuit 42 outputs the reproduced sound of the amplifier 4.
3 to the line control device 8. Next, the recording device 6 operates when an instruction is given from the control device 7 to record the message of the other party, and the voice of the other party inputted through the line control device 8 is passed through an amplifier 61 to a message recording magnetic tape 62. It is to be recorded.

The operation of the answering machine system having such a configuration will be explained with reference to the flowchart shown in FIG. ``When the other party makes a call using the telephone set 1, a ringing signal is transmitted through the telephone line 2 through the line control device 8, and the control device 7 detects the incoming call (step 101). Upon sensing this incoming call, the control unit 7
A common message tape reproduction instruction is issued to the selection control circuit 42, and the contents of this common message tape are reproduced (step 102). The contents of this common message tape include a message informing the person that the person is absent, and if a keyword has been determined in advance between the person and an outsider, that keyword will be sent to the person who has not been determined. "None" if
and each contains a message asking the user to speak after the tone. Further, as a keyword, for example, a combination of numbers such as ze is used. Next, a beep sound, which is a sine wave sound, is played (step 103).
The other party's keyword etc. is then uttered. This voice is subjected to a voice KLIE by the voice recognition device 3 to determine whether it matches a standard pattern (step 104). The result recognized by the voice Wg recognition device 3 is sent to the control device 7, and the control bag w7 instructs the selection control circuits 4 and 2 to select the message Q 15 according to the content of the other party's utterance.
The reproduced tape is sent to the other party through the amplifier 43 and the line controller @8' (step 105). The contents of this message tape include a message for those who have not decided on a keyword: ``If you have a message, we will record it, so please speak after the beep sound.When you have finished speaking, please hang up.'' ”, and for the person whose keyword has been decided, [This is Mr. ΔΔ of OO company. I knew you would call me, but I had to go out for urgent business and I apologize for the inconvenience. Now, regarding the matter of ×× from the other day...
It looks like... If you have a message, we will record it, so please say it after the beep. When you have finished speaking, please hang up. ” The content is as follows. Also, depending on who you're talking to, it's Mr. Oo. I'm currently at △△, so please call me.

The phone number is xxxx-xxxx. Please hang up this call. There are also things like ``. Therefore, when it is necessary to record the other party's message, the control device 7
Then, the selection control device 42 plays a tone to encourage the other party to speak (step 107), and then the control device 7 issues an instruction to drive the recording device to record the contents of the other party's utterance (step 108). When the recording of the other party's message is finished or recording is no longer necessary, the other party
, the control device 7 detects through the line control device 8 that the call has ended (step 109). Upon this detection, the control device 7 stops the progress of the message recording tape 62 and rewinds the message reproduction tape 5 to find the beginning (step 110). During this cueing period, the control device performs control so as not to accept the next □ call. □In the above embodiments, the reason for regeneration□
Although multiple magnetic recording tapes are used for this purpose, it is also possible to record multiple messages on a single magnetic tape and record an appropriate signal for cueing. Other recording media may be used.

In addition, various message contents other than those shown as examples can be prepared as required.

Furthermore, the embodiments can be applied not only to ordinary telephones but also to office telephones, intercoms, etc. □ [Effects of the Invention] As described above, in the present invention, various messages are prepared in advance for the parties who are expected to receive calls.
Since the message is sent after confirming the person on the other end, it is possible to respond appropriately to the person, even if the caller receives a call when the person is not present. In addition, information can be transmitted even when the person in question is not present, allowing for proper handling of emergencies, and it is also possible to apologize for the person's absence, thereby reducing the discomfort caused to the other party.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of an embodiment of an answering machine system according to the present invention, and FIG. 2 is a flow chart explaining its operation. DESCRIPTION OF SYMBOLS 1... Telephone device, 2... Telephone line, 3... Recognition device, 4... Answering device, 5... Message playback tape, 6... Recording device, 7... Control device , 31... Preprocessing section, 32... Feature extraction section, 33... Matching section, 34... Storage section, 41... Transmitter, 42...
Selection control circuit, 43. 61... Amplifier, 62... Message recording tape.

Claims (1)

[Scope of Claims] 1. A line control device that detects the incoming call and the end of the call and switches between message output and voice input from the other party as appropriate, and a standard that stores in advance the voice of the keyword that the other party produces after receiving the call. a voice recognition device that recognizes by comparing it with a pattern; a response device that selects one of a plurality of pre-recorded messages and sends it through a telephone line according to the recognition result of the voice recognition device; An answering machine system comprising: a recording device that records messages as needed; and a control device that controls each of the line control device, voice recognition device, answering device, and recording device. 2. The answering machine system according to claim 1, wherein a plurality of messages are recorded on different parts of the recording medium, and are selectively reproduced according to a command from a control device. 3. The answering machine system according to claim 2, wherein the recording medium is a magnetic tape.