JPS59194262A - Restaurant service system - Google Patents

Abstract

PURPOSE:To eliminate the trouble of serving, eliminate the need for an entry into a payment slip, and improve the efficiency of a restaurant service system by allowing a customer to order dishes directly to a cook through a customer console panel on a table when ordering the dishes. CONSTITUTION:Display devices 2 on respective tables 1 are connected in parallel to a main storage device 10 with which a cashier counter, etc., and connected to a display device 9 in a kitchen or nearby. When a customer pressed an order key on the display device 2, various ordered dish names are displayed on the display device 9 together with the table number. The cook prepares for the dishes displayed on the display device 9 and a waiter serves them onto the table whose number is displayed on the display device 9. The customer after the meal cuts a slip printed out on a printer 4 and carries it, and a cashier pressed the key 15 corresponding to the number of the table 1 on a cashier console panel 14 and settle the account.

Description

[Detailed Description of the Invention] This invention streamlines the service operations in cafeterias and coffee shops by quickly and reliably receiving orders from customers and quickly serving desired dishes to customers without requiring much manpower. In addition to this, it is possible to prevent troubles caused by errors in ordering or serving, and to achieve extremely high labor savings and accurate ordering of food.

In general, the personnel composition in a cafeteria is 5. In addition to the cook who prepares the food, a large number of people are required, including a person who takes orders from customers, delivers the food and clears the dishes, and a person who takes the bill. Also, the content of the job may seem simple at first glance, but for example, it involves listening to orders for different dishes every 8 minutes, and writing down the amount of the customer and the position of the table, or memorizing this and communicating it to the cook. Then, serve the next two dishes every 8 minutes according to your memory. In addition, various tasks are performed, such as collecting tableware from the table where a meal has been finished, calculating the charge, and receiving the payment, which requires a considerable amount of effort and brain power.

However, in recent years, there has been a serious shortage of labor in various industries, and it is not only difficult to find employment in this type of work, but also requires paying a large amount of compensation for the labor. As it becomes unprofitable,
This has the disadvantage of lowering the quality of the tools, causing frequent problems for customers, and damaging the store's credibility and image.

Furthermore, when ordering, customers either wait for the waiter to arrive or call for the waiter to order the desired dish, but during busy times, it is difficult to place an order, which can be frustrating.

Conventionally, to solve this problem, the names of various dishes are displayed on or near the table, and an order switch and a lamp that lights up when the switch is pressed are provided for each name of each dish. When the switch for the desired dish is pressed, the card inserted into the insertion slot is stamped with a mark indicating that the switch has been ordered. It consists of a card issuing machine that issues a seat number cooking command card with the name of the ordered dish and seat number printed in response to a signal emitted from the food order board car when pressed, and the card is attached to the cooked dish. A cafeteria service system has been proposed that is characterized by being able to be transported while being resistant to wear and tear.

However, if you are not used to the cafeteria service system described above, the operating procedures are difficult to understand, and the space for displaying the names of various dishes on the table becomes large, which may interfere with the cafeteria service itself. Moreover, it was still necessary to issue a large number of cards. Even if it is acknowledged that there is no risk of making a mistake in the order.

In terms of preventing customer dissatisfaction due to errors in the order of serving, the conventional drawbacks have not been resolved at all. That is, unless this point is resolved, most of the benefits 1 to 1 of introducing such a cafeteria service system will not be obtained.

In view of these two points, the present invention enables customers to order food directly from the cook by operating the customer control panel on the table, without having to deal with the waitstaff. This allows the cook and waiter to confirm the name, number, location, etc. of the ordered dish, allowing the cook to immediately and efficiently begin cooking the ordered dish. In addition, even if many customers at each table order various dishes at the same time, the waitstaff can immediately know which customer has ordered what, so there is no risk of making a mistake in ordering, and the waitstaff can This method has the advantage of being extremely convenient as it is only necessary to bring the prepared dishes to the table one by one. In other words, a display and a customer operation panel are installed on or near the table to display the names of various dishes recalled from a storage device according to a program, and a customer operation panel is also installed in or near the cooking room where customers can place orders by operating the customer operation panel. This cafeteria service system is characterized by being equipped with a display that displays the names of the various dishes prepared, and a cooking operation panel for inputting the end of cooking.

Next, the accompanying drawings showing one embodiment of the present invention will be described in detail as follows.

The drawing shows the case of a dining room, and in Fig. 1, / is a table, ρ is a shaft cylinder installed at one end of the table /, and I! ,,
This display is rotatably supported by inserting a support post fixed to the lower end into the inside of the display 2. This display ρ must have the function of displaying the names of various dishes as appropriate by recalling them from a storage device. be. 3 is a customer control panel for instructing orders etc. on the display β.9゜Displays such as the above for displaying the names of various dishes, etc. may be placed on or near the table/2, or in the cooking area, at the cash register counter, etc. It is preferable to use a television cathode ray tube or a liquid crystal display device, which can call up and display the names of various dishes according to a program from a main memory provided in the main storage device, and each device is installed upright at each table. In the illustrated example, the display is a liquid crystal display.
It consists of two display sections 'IJ' and a selection key (O) attached to each display section 'IJ', that is, a customer operation panel 3. Also, apart from the selection key B, a confirmation key 7, an order key 8, etc. are arranged all together.

When the customer takes a seat at the table, information showing operating procedures is called up on the display λ. For example, "Welcome, please press the ~ button.

”. Accordingly, the customer presses the menu key 6 on the customer operation panel 3.

As you do this, the screen moves up and down to display a list of various food names such as Western food, Japanese food, Chinese food, drinks, and desserts. The user selects an appropriate dish or drink from among them and presses the selection key B attached to each display section D3 as many times as necessary. After the customer has finished selecting the desired dish from each menu, the customer presses the confirmation key 7. A list of the dishes you are about to order will then be displayed on the display above.
When the user confirms this and presses the order key 8, a slip is printed out from the printer. // is a cancel key, and / is a call key.

FIG. 2 shows another example of the display, in which a display consisting of a conventional television cathode ray tube receiver may be used, and the display d' may be built into a table. In this case, the storage device is placed on the bottom of each table l,
A keyboard-type customer operation panel 3' can be built into the side of each table. Of course, this table l can also have the function of a conventional game machine.

FIG. 3 is a schematic diagram of an embodiment of the cafeteria service system of the present invention. The displays d on each table/top are connected in parallel to a main memory 10 provided at a cash register counter or the like, and then to a display 7 in or near the cooking room. If the customer displays d as mentioned above.
When the order key is pressed, the table number and the names of the various dishes ordered are immediately displayed on the display screen in or near the cooking room. This display is grouped for each table and displayed on the display 7 in the order in which the order keys 8 are pressed.

Of course, if the image cannot be displayed all at once, it is temporarily stocked in the storage device.

At that time, the cook only has to cook the dishes as displayed on the display 7 in sequence. When the waiter presses the end switch on the lecture control panel/3 after the cooking is finished, the name of the dish will be pushed up one by one and disappear, and the above stock will be added to the top of the dish shown on the tray 7. It is best to start from the beginning.

In addition, even if many customers at each table order various dishes at the same time, there is no need for the waitstaff to check which customer has ordered what. Since you only need to carry the food to the table indicated on the table, there is no risk of making a mistake in ordering, and it is extremely convenient because it eliminates conflicts with other customers who ordered later and were served first. .

A key /, 5 indicating a table number is embedded in the main memory device 10 provided in the cash register counter or the like. When the customer who has finished eating cuts out the slip printed from the printer and brings it in, the cashier presses the numbered key 7. It's fine.

In addition, by pressing the confirmation key 7 on the customer operation panel 3 for the dish you are about to order displayed on the display, the total amount will be displayed on the display before ordering, and you can order within your budget. You can get more out of it, and you can solve problems related to the amount of money. Of course, the names of the dishes are displayed on the display until the food arrives after ordering, so the customer can always check which of the dishes has arrived.

As shown in Figure 1, there is a built-in printer in one corner of the table/"-" Yuki display panel that prints the name of the ordered dish etc. on the order sheet/otsu and issues it on the display. Press order key 8 on β and order key 1-
/Let B be issued. For customers who have finished their meal, please use this order sheet 1.
- / Cut out 4 and go to the cash register.

Main memory device 10 installed on the other cash register table, 2/
includes a display (not shown) and a cash register operation panel//
I- is provided. The cashier simply receives the order sheet/o created on the printer attached to the display d of each table from the customer and enters the customer's table number using the key 7.5 on the cashier operation panel/d. You can calculate the fee by 81 and receive it very easily.

The above order key or the key on the cash register operation panel/lI 7.
In accordance with the input of the table number by step 5, display d of table/'2 is cleared and the original information is displayed again.

In short, in this example, each table/top display λ
are individually connected to the main memory device @10, and this main memory device 10 is connected to a nice plane installed in or near the cooking room.

FIG. 4 is a schematic diagram showing another embodiment of the food 1:t' service system t1 of the present invention. The main storage device 70' is provided with a display (not shown) and a register operation panel/da'. -2 da is Tisf drive device 1. ．． ! J is a printer for computer processing such as subsequent opening.

When the food is out of stock, the cashier can use the out-of-stock display panel attached to the main storage device 70' - a switch installed on the main storage device 70'.
7 to delete the name of the dish in the display on each table/top all at once.

In or near the galley are a galley display, 28, and a serving display, 2? A display for the cooking room, 28, displays only the name of the dish and its quantity, and a display for serving, 27, further displays the chiffle number, as well as a cooked switch 30 incorporated as a control panel for the cooking room. installed. 3/ is a printer, and the sheets 1~ printed out by this printer 3/ can be used as order slips or cash registers 1~. Therefore, the above-mentioned display, printer 26, etc. It can be omitted. 3. ．． Reference numeral 2 denotes a call panel in which when the call key 7.2 on the display of each table is pressed, the lamp 33 for each table number flashes to indicate that a customer is calling.

In short, in this example, the displays on each table/top are individually connected to the main memory 70', and the main memory 70' is connected in parallel to the displays 281.29 and out-of-stock display panel βB, respectively. There is.

As the display d using a TV cathode ray tube or a liquid crystal display in the present invention, especially when a liquid crystal display or the like is used, the thickness can be about 5 cm or more. Therefore, it fits perfectly in the interior of a restaurant or the like, and even if it is placed upright on a table, it will hardly ward off evil spirits, and on the contrary, it will improve the image of the restaurant.

Moreover, according to the cafeteria service system of this invention, customers can enjoy selecting various dishes, and if necessary, the contents of the dishes can be displayed realistically on the display β.
It is also possible to convey various types of information to the customer by voice.

Since the cafeteria service system of this invention is configured as described below, a menu is not required, and various costs and labor required for menu creation can be reduced and streamlined to a great extent.

Also, changing the menu is extremely easy.

In addition, there is no need to fill in membership forms, etc., and in conjunction with streamlining, you can focus on customer service and consideration, which can significantly improve cafeteria service as a whole.

Moreover, just like in a double series, the cook only has to cook the dishes in sequence as displayed on the display in the cooking room. Therefore, since there is no need to look at cars, etc., the user can concentrate on cooking. Furthermore, since the wait staff does not use cards, it is possible to eliminate problems caused by mistakes in the order of serving or the wrong table, and it is possible to further improve customer service.

The waiter also presses the cooked switch 30 on the display 7.
By pressing , the name of the dish on the screen disappears and the dishes to be prepared are arranged in order from the top and for each table, making it very easy to manage the serving of food for each table and greatly reducing the labor of the waiter.

Finally, the cafeteria service system of this invention has a great ability to serve customers, since customers can enjoy selecting various dishes and ordering according to their budget without making mistakes in ordering.

[Brief explanation of drawings]

FIG. 1 is a perspective view showing a display used in the cafeteria service system of the present invention, FIG. 2 is a perspective view showing another example of the display, and FIG. 3 is a schematic diagram showing an embodiment of the cafeteria service system of the present invention. 4 are schematic diagrams showing other embodiments. /11. Table 15ρ', n, c281. ．． 2? ,,, disb 1f 4
3106 Customer operation panel 10, io',...Storage device/...? ,,,Cooking operation panel Figure 1 Figure 214 493 Whistle 3 Figure

Claims (1)

[Claims] 1. A display for recalling and displaying the names of various dishes according to a program from a storage device on or near the table, and a customer operation panel for selecting the display on this display are provided; A cafeteria service system characterized by having a display for displaying the names of various dishes ordered by customers by operating a customer operation panel, a core for inputting the end of cooking, and a cooking operation panel near the same. . 2. The restaurant service system according to claim 1, wherein the display is a television cathode ray tube. 3. The cafeteria service system according to claim 1, wherein the display is a liquid crystal display device. 4. A patent claim in which a display provided in or near the cooking room is configured such that by operating a cooking operation panel and inputting the name of a dish that has been cooked, the name of the dish is erased in an advance-filling manner. The cafeteria service system according to any one of items 1 to 3. 5. The cafeteria service system according to any one of claims 1 to 4, wherein the storage device has operation information.