JPS5869161A - Facsimile communication system - Google Patents

Abstract

PURPOSE:To quickly grasp the failed state of an opposite station from a remote location without intervention of the operator of a remote facsimile device and to save the man-power for diagnosis, by providing a self and remote diagnosis indicating setting means and a diagnostic executing means for each facsimile device. CONSTITUTION:Facsimile devices 1, 2 located separately at remote locations are respectively provided with self diagnostic indicating set means SD1, SD2 and remote diagnostic indication set means RD1, RD2, and when the self disgnosis is instructed, diagnosis instruction signals a1, a2 are outputted from the means SD1, SD2 to execute diagnosis at diagnosis executing means DC1, DC2. In case of remote diagnosis, diagnosis indication signals NSS1, NSS2 from the means RD1, RD2 are transmitted to the means DC2, DC1 of the devices 2, 1 for the execution of diagnosis. The result of diagnosis is displayed on diagnosis result display means DP1, DP2 to grasp the failed state of the opposing party quickly without intervention of the operator, allowing to save the man-power for diagnosis.

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to facsimile communication systems and, more particularly, to facsimile communication systems in which at least one facsimile machine in the system has diagnostic capabilities.

A conventional facsimile communication system generates a diagnosis instruction signal when a self-diagnosis instruction is set on a second facsimile machine that has a diagnostic function and performs facsimile communication with a first facsimile machine. In response to the diagnosis instruction signal, the second facsimile device is configured to execute the diagnosis instructed by the diagnosis instruction signal.

When performing diagnosis using such a conventional facsimile communication system, a self-diagnosis instruction is set by an operator's operation on a facsimile machine with a diagnostic function, and diagnosis is performed based on a diagnosis instruction signal generated in response to this self-diagnosis instruction. was executed, and the diagnostic results were only displayed on the own facsimile machine. Therefore, when an abnormality occurs with the facsimile machine, the operator performs unfamiliar diagnostic operations, reports the diagnostic results to the manufacturer, etc. by telephone, and The cumbersome procedure of having to ask for the next instruction is still common, and when an operator is not present at the other party's facsimile machine, it is impossible to know information about the other party's facsimile machine.

That is, the conventional facsimile communication system has a drawback in that it requires a large number of diagnostic man-hours to perform diagnosis.

An object of the present invention is to provide a facsimile communication system that can reduce the number of diagnostic steps.

That is, an object of the present invention is to eliminate ambiguous requests and responses from the user and subsequent troublesome instructions for the manufacturer to guess the location of the abnormality when a facsimile device malfunctions, and also to eliminate the troublesome instructions given to the user in the absence of an operator. To provide a facsimile communication system capable of detecting an abnormality in a facsimile machine and quickly and accurately grasping the abnormality point from a remote location when the facsimile machine is abnormal.

The facsimile communication system of the present invention generates a first diagnosis instruction signal when a diagnosis instruction is set, and transmits the first diagnosis instruction signal to a second facsimile device separated from the first seven-axis transmission device. A second diagnosis instruction signal is generated when a remote diagnosis instruction for diagnosing a facsimile device is set, and when at least one of the diagnosis instruction signal of Jk1 and the second diagnosis instruction signal is supplied. Said first 7
The axis device receives the diagnostic instruction signal of M1 and the !
The device is configured to perform the diagnosis instructed by the diagnosis instruction signal No. 2.

That is, the 7ac 7mm communication system of the present invention is (1
) Has a predetermined diagnostic function and has a function of signaling to a remote device that it has this function along with signals related to normal facsimile communication, and receives a signal specifying diagnosis from the remote device and specifies the signal. (2) Having the ability to carry out diagnosis and signal the quality of the device to a remote device based on the results; and (2) to be able to send a detailed diagnosis in advance from the remote device along with signals related to normal facsimile communication. If the operator specifies the diagnosis of the remote device, a signal indicating that the remote device has the function z1 has the function of alerting the operator of the result of the diagnosis signaled from the remote device, and It is configured to have the functions of both (1) and (2) above.

Next, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a system configuration diagram showing an embodiment of the present invention, and FIG. 2 is a time chart for explaining the operation of the embodiment shown in FIG.

In the facsimile communication system shown in FIG. 1, there is facsimile communication between facsimile machines 1 and 2. In the facsimile communication system shown in FIG.

Both facsimile machines 1 and 2 have a diagnostic function, and if a failure occurs during facsimile communication, the built-in 1. Diagnosis is made using the diagnostic functions. Although the 7-ac 7mm devices 1.2 are shown to have the same construction in FIG. 1, they do not necessarily have to have the same construction.

The facsimile machines 1 and 2 are self-diagnosis instruction setting means SDI, Sn2 and remote diagnosis instruction means RDI, respectively.
RD2, and when instructing self-diagnosis, self-diagnosis instruction setting means 8D1. Diagnosis instruction signals al and a2 are output from Sn2, respectively, and diagnosis execution means DCI and D
C2 performs self-diagnosis, but when instructing remote diagnosis, the diagnosis instruction signal N8S1.C2 output from remote diagnosis instruction setting means RDI, RD2. N5S2 is supplied to the other party's facsimile machine 2, 1, and diagnosis is executed by the diagnosis execution means DC2, DCI.

This diagnostic instruction signal al, a2-, N8S1, N8S
2 includes diagnostic items indicating what kind of diagnosis is to be instructed.

Further, the diagnosis execution means DPI, DP2 are supplied to the diagnosis function, respectively, and the diagnosis result display means DP2. Since it is displayed on the DPI, it is known whether remote diagnosis is possible or not when instructing remote diagnosis.

When the diagnosis is executed by the diagnosis execution means DCI and DC2, the diagnosis result DI81. DIS2 occurs,
The diagnosis result signals I)ISI and DIS2 are both supplied to the own facsimile machine and the other party's facsimile machine and displayed.

Next, referring to FIG. 2, the remote diagnosis function in the embodiment shown in FIG. 1 will be explained.

The time chart shown in Fig. 5g2 shows cases in which the facsimile device 2 sequentially executes predetermined diagnosis of n items on the facsimile device [11] located in a remote location, and a case in which the facsimile device 2 sequentially performs diagnosis of n items determined in advance on the facsimile device [11] located in a remote location, and a case where the facsimile device 2 receives the diagnostic function holding display signal N8FIK from the facsimile device 1, recognizes that remote diagnosis is possible, checks whether remote diagnosis is to be performed, and if remote diagnosis is performed, diagnoses from the first diagnosis item. When the diagnostic finger facsimile device 1 containing the specified information receives the diagnosis instruction signal N582, it reads out the diagnosis specification and item number information therein, and performs a diagnosis from the received item numbers according to the predetermined order of the diagnostic items. This is executed, and if an abnormality is found, a diagnostic result signal DI81 containing the item number where the abnormality occurred is sent out.

When the facsimile machine 2 receives the diagnosis result signal DI81, it reads out the item number therein, displays the corresponding display on the diagnosis result display means DP2 built in the facsimile machine 2, and sends a diagnosis instruction signal N5S2 containing the next item number. Send out.

Thereafter, the response is repeated in the same manner, and when the facsimile machine 1 completes up to n items, it sends out the diagnosis result signal DI81 containing the completion information and ends.

When the factor ξ device 2 receives n items or end information from the information of the diagnosis result signal DISI, it displays this on the diagnosis result display means DP2 and ends the process.

Next, during the diagnosis, if it is remote diagnosis cancellation timing T (RE) for canceling the diagnosis from the facsimile device 2, a diagnosis instruction signal N5S2 including timely diagnosis cancellation information is transmitted.

In the facsimile machine 1, this diagnosis result instruction signal N8S2
If it receives this, it immediately stops self-diagnosis, transmits a diagnosis result signal DI81 containing termination information, and ends the process.

When canceling the diagnosis from the facsimile machine 1, the self-diagnosis is stopped at an appropriate time, and termination information is output using the diagnosis result signal DISI.

In the above embodiment, a case has been described in which a set of facsimile machines that perform facsimile communication have the same configuration, but one of the 7-axis machines does not include a self-diagnosis setting means and a diagnosis execution means, but only a remote diagnosis means and a diagnosis execution means. The other facsimile apparatus may include a result display means, and the other facsimile apparatus may include a diagnosis execution means but not a self-diagnosis setting means, a remote diagnosis setting means, and a diagnosis result display means.

Furthermore, in the above embodiment, the diagnosis result signal is displayed on both the own facsimile machine and the other party's 7Axis device, but it is displayed on either the own facsimile machine or the other party's 7Axis machine. You may also do so.

Further, in the above embodiment, the diagnosis result signal is displayed on the diagnosis result display means, but instead of this, for example, a dowel with a red lamp may be sounded as a KW alarm, or both the display and the alarm may be provided. You can.

The 7-axis ξ-way communication system of the present invention has the advantage that an abnormal state of the other party's facsimile machine can be quickly grasped from a remote location without the intervention of an operator at the other party's facsimile machine, and the number of diagnostic steps can be reduced.

[Brief explanation of the drawing]

Fig. 1 is a system configuration diagram showing one embodiment of the present invention;
The figure is a time chart for explaining the operation of the embodiment shown in FIG. 1.2...Factor counting device, 8Dl, Sn
2... Self-diagnosis instruction setting means, RDI, RD
2...Remote diagnosis instruction setting means, DCl, DC2
...Diagnosis execution means, DPI, DP2...
・・Diagnosis result display means, al, R2, N581, N
882”・Diagnosis instruction signal, DISI, DI82...
...Diagnosis result signal, N5FI, N5F2...
-Diagnostic function retention display signal, T(R8)...Remote diagnosis start timing, T(BE)...Remote diagnosis release timing. /2' 爲 l figure

Claims (1)

[Claims] When a self-diagnosis instruction is set in a first facsimile device having a diagnostic function, a first diagnosis instruction signal is generated, and the first facsimile device is transmitted to a second facsimile device separated from the first facsimile device. generates a second diagnosis instruction signal when a remote diagnosis instruction for diagnosing the device is set; and when at least one of the first diagnosis instruction signal and the second diagnosis instruction signal is supplied 1. A factor-only communication system, wherein the first facsimile machine executes a diagnosis instructed by the first diagnosis instruction signal and the second diagnosis instruction signal.