JPH1155421A - Automatic reception disk device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To eliminote disadvantages by making the reception desk unattended and to facilitate and make convenient the revision/management of storage data. SOLUTION: The reception desk device is provided with a display device 2 having touch keys, a speaker 3 and a microphone 4 on its front panel, and with a microcomputer 5 that controls them, a storage device 6 that stores program data, a network I/F 7 that is used to connect to a plurality of extension telephone sets B, and an SIO 8 that is connected to a general telephone line C and external devices in its inside and the initial program data stored in the storage device 6 are revised by the display device 2 with touch keys or the like. Furthermore, Collation of a telephone number and a menu, on-screen display, extension connection to an extension telephone set B, and a speech by the speaker 3 and the microphone 4 are made available through central control by the microcomputer 5 by using the display device 2 with touch keys or the like to command connection to a desired menu or the extension telephone set B.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to a company, a department store,
The present invention relates to an automatic reception machine used in a supermarket, a restaurant, and the like.

[0002]

2. Description of the Related Art In companies, department stores, etc., reception counters are provided to guide visitors, shoppers to receptionists, destinations, venues, sales floors, etc. Various guidance such as guidance of withdrawal, extension telephone contact,
It is well known that other reception services are provided, and business services such as menu introduction and order acceptance are provided by restaurants and the like in restaurants and the like.

[0003]

[Problems to be solved by the invention] However, it is not easy to secure human resources suitable for these services and to provide appropriate training.
Insufficient staffing and training will reduce the quality of lively services and severely impair the business credit accumulated over many years of effort. On the other hand, if the number of personnel is excessive, the number of service personnel who do not directly participate in production activities etc. will increase, and the economic burden such as personnel expenses and incidental expenses will increase,
This could lead to a rise in product prices. Therefore, the present invention solves the above-mentioned inconvenience by making reception, various kinds of guidance, extension telephone communication, and the like unattended, and can be automatically performed by a simple operation by a visitor, a visitor, and the like. It is intended to make it easy and convenient to change and manage stored data.

In order to achieve the above object, the present invention provides a display 2 with touch keys, a speaker 3 and a microphone 4 on the surface.
And a microcomputer 5 for centrally controlling the display 2 with touch keys, the speaker 3 and the microphone 4 therein, and controlling the microcomputer and displaying images on the screen with the display 2 with touch keys. It has a storage device 6 for recording program data, a modem or network I / F 7 for connecting the microcomputer 5 to a plurality of extensions B, and an SIO 8 for connecting the microcomputer 5 to a general telephone line C and external equipment. Thus, the initial control and the program data of the image recorded in the storage device 6 can be changed by the touch keys 10 of the display 2 with the touch keys or an external device. According to the operation guide appearing on the display of the display unit 2 with the touch, the desired key is pressed by the touch key 10. By instructing an extension connection to a new or required extension telephone B, a record of the storage device 6 and centralized control of the microcomputer 5 based on the record, collation of numbers or menus, screen display by the display,
It is characterized in that an extension can be connected to a required extension telephone B and a call can be made with the speaker 3 and the microphone 4.

[0005]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS FIGS. 1 to 5 show an embodiment of an automatic reception machine according to the present invention when used for reception, guidance, extension telephone communication, etc. in a company, department store, or the like. In FIG. 1, A is an automatic reception machine according to the present invention, B is a plurality of extension telephones connected to the automatic reception machine, and C is a general telephone line (external line) connected to the automatic reception machine via a modem D. ),
E is a personal computer connected to the general telephone line system of the automatic reception machine.

As shown in FIG. 1, the automatic accepting machine A includes a display 2 with touch keys, a speaker 3 and a microphone 4 on the surface of a casing 1, and the inside of the casing 1 as shown in FIG. A microcomputer 5 for centrally controlling the display 2 with touch keys, the speaker 3 and the microphone 4, and a storage for controlling the microcomputer and recording program data on an image displayed on the display 2 with the touch keys. A device 6, a network I / F 7 for connecting a plurality of extension telephones B to the microcomputer 5, and an SIO 8 for connecting a general telephone line C (via a modem D) and a personal computer E to the microcomputer 5. Built-in. As shown in FIG. 3, the display with touch keys 2 includes a liquid crystal display 9 controlled by the microcomputer 5 and touch keys 10 which operate by touching a finger on the liquid crystal display. Thus, in the storage device 6, program data for the initial control and image relating to the number or menu collation, screen display (guidance), connection and telephone call of the extension telephone, etc. are written in the memory in advance, and these data are stored. The microcomputer 5 is operated on the basis of the above, a predetermined image is displayed on the liquid crystal display 9 on the screen, and an extension connection and a telephone call to a plurality of extension telephones B are made possible. Note that it is also possible to output sound by the speaker 3 in accordance with the screen display.

The automatic accepting machine A has certain functions shown in the functional block diagram of FIG. Hereinafter, this function will be described. At the time of use, it is assumed that writing / changing of program data corresponding to the intended use is performed at first, but this writing / change is performed by finger touch of the touch key 10 under the screen display on the liquid crystal display 9, According to the program writing routine, required numbers, characters, photos (including those from digital cameras), illustrations, various symbols,
The program reads operation contents and the like and reads image data, and writes the contents to the storage device 6 in the memory. This means that the personal computer E or the general telephone line C
It is also possible to use data from an external personal computer G connected to an external telephone F which is connected to the external line telephone F. In this case, the data may be similarly read and written into the storage device 6.

In this state, visitors, shoppers, etc.
According to the operation guide sequentially displayed on the liquid crystal display 9,
By finger-touching the touch key 10 related to the image displayed on the screen of the liquid crystal display 9, a desired menu or an extension connection to a desired extension phone B is commanded (command).
Then, by the recording of the storage device 6 and the centralized control of the microcomputer 5 based on the recording, collation of a number or a menu, screen display (guidance), connection of an extension to a required extension telephone B, communication by the speaker 3 and the microphone 4 are performed. to enable. The flowcharts of FIGS. 4 and 5 illustrate this specifically. If there is no need to contact an extension telephone only for various kinds of guidance, etc., the connection of the extension telephone B to the automatic reception machine A is unnecessary.

FIG. 6 shows an external appearance when the automatic reception machine A is used as a stand type guide plate in a supermarket or the like. In this case, an item is selected from various search items, and information on the location of the counter, information on low-priced goods, etc., character display such as in-store information, and information display on sold-out goods are displayed. No connection to an extension phone is required.

FIG. 7 shows a case where the automatic reception machine A is used for introducing a menu and accepting an order in a restaurant or the like. In this case, the automatic accepting machine A is arranged on each table, these are connected to the host computer H, and each automatic accepting machine A introduces a menu with an image. Further, a desired menu order by the touch keys is transmitted to the host computer H, and a waiter or the like is called. In this case, the host computer H can centrally manage the automatic accepting machines A, and programs (data) relating to menus, prices, etc. of the automatic accepting machines A can be changed at once by simply operating the host computer H. .

[0011]

According to the present invention, since the configuration is as described above,
The following effects are obtained. (1) Due to the unmanned reception desk, securing human resources adapted to the service and corresponding training are almost unnecessary, reducing the number of service personnel who are not directly related to production activities etc., and economic burden such as personnel expenses and incidental expenses Can be reduced, service quality degradation and credit hindrance can be resolved, and product prices can be reduced. (2) It is possible to improve the efficiency of the reception of visitors, information on destinations, venues, sales floors, etc., information on products and events, information on leaving and leaving, information on extension numbers, and other various information. (3) By displaying a message, displaying an image, etc., it is possible to reduce the necessity of responding to unmanned operations. (4) Interaction with extension telephones can be automatically performed by interactive operation using touch keys. (5) Images taken with a digital camera can be used as data. (6) Since the storage device is used, the change can be easily performed by downloading the changed program (data) to the storage device. (7) Data can be easily changed from a remote location through a general telephone line. Therefore, in the case of outsourcing management of the system, management costs can be reduced.

The application range includes, for example, the following. (1) Reception services for companies and department stores. (2) Information boards for various products in supermarkets, stores, etc., information in stores, information on sales floors, etc. (3) Business services such as restaurant menu introduction and order acceptance.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram illustrating a configuration of an automatic reception machine according to an embodiment of the present invention.

FIG. 2 is a configuration block diagram according to the first embodiment.

FIG. 3 is a functional block diagram according to the embodiment.

FIG. 4 is a flowchart in the embodiment.

FIG. 5 is a flowchart in the embodiment.

FIG. 6 is an external perspective view showing an application example.

FIG. 7 is an explanatory diagram of a configuration point showing another application example.

[Explanation of symbols]

A: Automatic reception machine B: Internal telephone C: General telephone line D: Modem E: Personal computer F: External telephone G: Personal computer H: Host computer 1: Casing 2: Display with touch keys 3: Speaker 4: Microphone 5 ... Microcomputer 6 ... Storage device 7 ... Network I / F 8 ... SIO 9 ... Liquid crystal display of display with touch keys 10 ... Touch keys of display with touch keys

Claims (1)

[Claims] 1. A microcomputer 5 having a display 2 with touch keys, a speaker 3 and a microphone 4 on its surface and centrally controlling the display 2 with touch keys, the speaker 3 and the microphone 4 therein. Control of microcomputer and display 2 with touch key
A storage device 6 for recording program data of an image to be displayed on a screen, a network I / F 7 for connecting the microcomputer 5 to a plurality of extension telephones B, and a connection for the microcomputer 5 to a general telephone line C and an external device. And the storage device 6
It is assumed that the initial control and the program data of the image recorded in the display can be changed by the touch keys 10 of the display 2 with touch keys or an external device, and the operation appearing on the display of the display 2 with touch keys Follow the instructions,
By instructing a desired menu or an extension connection to a required extension telephone B by the touch key 10, the number of the menu or the menu is compared by the centralized control of the microcomputer 5 based on the record in the storage device 6 and the display. Screen display, extension connection to required extension phone B and speaker 3
And an automatic reception machine wherein a telephone call with the microphone 4 is enabled.