JPH11338916A - Hospital reservation reception system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a hospital reservation reception system for making a patient himself/herself able to easily reserve medical examination without interposing an operator. SOLUTION: This reservation reception system is constituted of living room side systems (a)-(n) provided with intra-household terminals 2a-2n installed in the respective households and living rooms for requesting the reservation of medical examination to a specified hospital and displaying information for indicating whether or not a reservation request is received or the like, hospital side systems 1-M provided with agent servers 11-1M installed in the respective hospitals for judging whether or not the reservation requested from the living room side systems (a)-(n) can be executed and receiving the reservation when it can be executed and a communication channel 99 for connecting the living room side systems (a)-(n) and the hospital side systems 1-M.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a hospital information system, a home health management system, and a hospital reservation reception system.

[0002]

2. Description of the Related Art Conventionally, in most cases, a doctor makes an oral appointment from a home to a hospital via a telephone, and in many cases, even when he actually goes to a hospital to make an appointment. . In a conventional hospital reservation reception system, an operator (a nurse or a clerk) operates a reservation reception terminal to input a patient's oral reservation into the system.
Therefore, in the conventional hospital reservation reception system, the intervention of the operator was necessary to perform the reservation reception.

As a system that does not require the intervention of an operator as described above, there is an automatic examination reservation reception system in which a patient operates a reservation reception terminal installed in a hospital or the like to make a reservation. This reservation receiving system uses a local area network type network built in a hospital.

[0004]

However, in the reservation receiving system having the above-described structure, there is a problem that the reservation cannot be made without the intervention of an operator because the reservation is made from each home. Also, when canceling the reservation, it is necessary to call the hospital again, which is troublesome for the patient and the operator. Further, the processing capacity of the operator is limited, and the burden on the operator is increased in a hospital with a large number of patients, and accordingly, there is a problem that the probability of occurrence of the above-described error increases. Further, in the reservation reception system in which the patient operates the reservation reception terminal, it is necessary to go to the hospital and operate the reservation reception terminal when the patient cancels or changes the reservation.

[0005] The present invention has been made in view of the above problems, and has as its object to provide a hospital appointment in which a patient can easily make a medical appointment without the intervention of an operator. It is to provide a system.

[0006]

According to the first aspect of the present invention,
A room-side system that is installed in each hospital and home, has a home terminal that displays information such as whether or not the reservation request has been received, while making a request for appointment of a medical examination to a designated hospital. A communication system that connects the living room system and the hospital system with a hospital system that has an agent server that determines whether the reservation request made by the living room system can be fulfilled and if it can fulfill the request, And a line.

According to a second aspect of the present invention, in the hospital reservation receiving system according to the first aspect, when a reservation request cannot be made at a hospital that has made a reservation request, the agent server of that hospital cooperates with the agent server of another hospital. hand,
The present invention is characterized in that a hospital that can fulfill a reservation request is searched, and a reservation is accepted at the searched hospital.

According to a third aspect of the present invention, in the hospital reservation accepting system according to the first or second aspect, when the reservation request cannot be fulfilled due to the convenience of the hospital for which the reservation has been accepted, the agent server of that hospital will In cooperation with an agent server of another hospital, a search is made for a hospital to which a reservation request can be transferred, and a reservation is accepted at the searched hospital.

According to a fourth aspect of the present invention, in the hospital reservation receiving system according to any one of the first to third aspects, the agent server which has made the reservation request performs a medical examination from the name of the patient who has made the reservation request. A search is made as to whether or not the patient has ever visited the hospital, and if it is determined that the visit is a first consultation, the map information of the hospital is notified to the living room system.

According to a fifth aspect of the present invention, in the hospital reservation reception system according to the second or fourth aspect, when cooperating with an agent server of another hospital, the system cooperates in order from an agent server of a hospital near a patient's home, It is characterized in that a reservation request and a transfer of the reservation request are performed.

According to a sixth aspect of the present invention, in the hospital reservation receiving system according to the first or fifth aspect, the agent server checks the consultation delay time in response to an inquiry about the consultation waiting time from the living room system. It is characterized by notifying the living room system how much the consultation start time is delayed with respect to the received reservation.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below in detail with reference to FIGS. FIG. 1 is a schematic configuration diagram of a hospital reservation reception system. FIG. 2 is an example of a display screen displayed on the home terminal, and is a diagram showing a reservation input screen. FIG. 3 is an example of a display screen displayed on the home terminal, and is a diagram showing a reservation result screen. FIG. 4 is an example of a display screen displayed on the home terminal, and is a diagram showing a reservation result screen when a reservation cannot be made at the designated hospital. FIG. 5 is an example of a display screen displayed on the home terminal, and is a diagram showing a display screen displayed when the reservation reception is changed. FIG. 6 is an example of a display screen displayed on the home terminal, and is a diagram showing a reservation result screen on which a reservation result and a map of a hospital are displayed. FIG. 7 is an example of a display screen displayed on the home terminal, and is a diagram showing a display screen displayed when performing a hospital search. FIG. 8 is an example of a display screen displayed on the home terminal, and is a diagram showing a search result screen. FIG. 9 is an example of a display screen displayed on the home terminal, and is a diagram showing a confirmation screen showing how much the consultation is delayed.

[0013] The hospital reservation reception system of the present embodiment comprises:
As shown in FIG. 1, the system includes hospital-side systems 1 to M configured in each hospital, room-side systems a to n configured in patient's rooms and the like, and a public line network 99 connecting them. . In these, hospital-side systems 1 to M and living room-side systems a to n having the same configuration are connected by a public line 99 to construct a wide area network type system. Since the hospital systems 1 to M have the same configuration, the hospital system 1 will be described below.
Similarly, the room-side system a will be described.

The hospital system 1 comprises an agent server 11 and a medical office agent terminal 71 installed at each medical office.
1 to 71N. The agent server 2 communicates with the medical office agent terminals 711 to 711 via the in-hospital communication device 51.
71N is connected to the in-hospital communication network 61 via the in-hospital communication devices 911 to 91N, respectively.

The agent server 11 includes a public line communication device 5 for connecting to the public line network 99 and a patient information database 21 in which patient information is stored.
And a map information database 3 in which map information is stored
1 is connected. Also, the medical office agent terminal 71
Numerals 1 to 71N are connected to medical office patient information databases 811 to 81N in which information on patients who have arrived at each medical office is stored.

A living room system a, which is a patient system in each home or each patient's living room, is connected to a public line communication device 1a for connecting to a public line 99 and a public line communication device 1a. And a home terminal 2a.

The patient, as shown in FIG.
The user operates the home terminal 2a while looking at the display screen displayed at a, and makes a reservation for a certain hospital 1. On the screen shown in FIG. 2, "reservation date", "reservation time", and "reservation hospital name" are set, and a reservation request is transmitted to the designated hospital.
At this time, in response to the patient's reservation request, the agent server 11 in the hospital 1 recognizes the date and time from the contents of the patient's reservation request, and determines the date and time of the patient who made the reservation request from the next processing information in the patient information database 21. It estimates how long it will take for a consultation and automatically assigns appointments.

Next, when the reservation allocation is completed, the result of the allocation is transmitted to the terminal from which the patient has made the reservation request, and a result screen is displayed on the home terminal 2a as shown in FIG. Here, when the patient confirms the date and time of the appointment that can be obtained, and selects the confirmation button B3 on the screen with the pointer displayed on the screen, the operation of accepting the reservation is completed.

In the above-mentioned reservation operation, a procedure in the case where there is no available reservation in the hospital 1 with respect to the date and time of the reservation request of the patient will be described. In this case, agent server 1
1 cooperates with an agent server 1M in another hospital M,
If there is a vacancy in the date and time of the patient's reservation request in another hospital M, the agent server 1M in the other hospital M allocates the patient's reservation. Then, the reservation assignment result is automatically notified to the home terminal 2a and the agent server 11 in the hospital 1. FIG. 4 shows a screen displayed on the home terminal 2a at this time. At this time, since the patient can make a reservation to the hospital only by making a single reservation request, it is possible to save the trouble of searching for another hospital again and making a reservation request again when the reservation cannot be made.

A procedure will be described for a case in which a reservation assigned for the convenience of the hospital cannot be executed, such as urgent use of a doctor in charge, by the day before the reservation date after the reservation request of the patient is accepted. In this case, for the reservation that cannot be fulfilled, the agent server 11 automatically determines whether or not the reservation can be transferred in cooperation with the agent server 1M of another hospital M, and if the transfer is possible, Transfer the reservation to another hospital M. The result is notified by the agent server 11 to the home terminal 2a. At this time, a screen as shown in FIG. 5 is displayed on the display screen. Until now, if a patient cancels an appointment that cannot be understood without visiting the hospital, or if the patient learns to cancel the appointment at home, the patient must make another appointment request. In addition, it is possible to recognize in advance that the reserved consultation will not be performed by the attending physician, and it is possible to eliminate the trouble of newly re-booking.

Next, consider a case in which the first patient makes a reservation request. When there is a reservation request from a certain patient, the agent server 11 in the hospital 1 refers to the patient information database 21 and checks whether there is corresponding patient information. If there is no corresponding patient information, the patient is determined to be a patient for the first consultation. Then, the agent server 11 allocates the reservation and notifies the reservation patient of the result.
The hospital peripheral map information obtained from the map information database 31 connected to the home terminal 2a together with the reservation assignment notification.
It is sent to. The transmitted map information is displayed on the display screen of the home terminal 2a as shown in FIG. At this time, if the address data of the first consultation patient is known, map information between the first consultation patient's home and the hospital 1 is transmitted,
You may make it display on the display screen of the home terminal 2a.

Further, such presentation of map information is performed also when the reservation is allocated to another hospital M because there is no vacancy in the reservation, or when the reservation is transferred to another hospital M for the convenience of the hospital 1. You may do so. At this time, the map is displayed on the display screen by selecting the map display buttons B4 and B5 displayed in FIG. 4 and FIG.

A procedure when an inquiry about the hospital closest to the home a of the patient is desired from the home terminal 1a to the agent server 11 of the hospital 1 will be described. In this case, as shown in FIG.
A search condition is input on the hospital search screen displayed on the display screen a. Based on the input address data, the agent server 11 cooperates with agent servers in a plurality of hospitals including the agent server 1M, and obtains map information from a map information database of each agent server. From this information, the hospital closest to the patient's home a is automatically searched. Then, the agent server 11 notifies the home terminal 1a of the map information of the hospital closest to the patient's home a, and displays it on the display screen of the home terminal 1a as shown in FIG. Thus, the patient can easily recognize the hospital closest to his / her home and easily obtain the map.

The function of searching for the hospital closest to the patient's home and showing it to the patient together with the map information is used when the first-time consultation patient makes a reservation request to a hospital arbitrarily selected regardless of the location of the hospital. May be provided as an additional function. As a result, the first visit patient can make a reservation request to the nearest hospital.

Next, a procedure for providing more detailed examination information to a patient on the day of the examination will be described. Each medical office performs a medical examination based on the patient appointment information assigned by the agent server 11, but the medical examination does not always proceed on time, and generally the medical examination time is later than expected. In this case, the medical office agent terminal 711 automatically detects the delay of medical treatment in cooperation with the agent server 11 from the patient reservation information in the patient information database 21 and the information of the medical treatment result in the medical station patient information database, and the delay occurs. The scheduled medical treatment start time for the scheduled appointment time of the patient scheduled to be examined is calculated. The medical office agent terminal 711 reports the result to the agent server 11, and the agent server 11 reports the delay time to the home terminal 1a of the corresponding patient. A screen as shown in FIG. 9 is displayed on the display screen of the home terminal 1a. Based on the delay time learned from this display screen,
Adjusting the time the patient goes to the hospital can reduce waiting time at the hospital.

[0026]

As described above, according to the first aspect of the present invention, it is installed in each home or living room, makes a reservation request for a medical examination to a designated hospital, and determines whether or not the reservation request has been accepted. It determines whether or not the room-side system having a home terminal that displays such information and the hospital can be fulfilled the reservation request made by the room-side system installed in each hospital, and accepts the reservation if it can be fulfilled. Since it is composed of a hospital system having an agent server, and a communication line connecting the living room system and the hospital system,
Since it is possible to make an appointment directly to the hospital from the living room system, it is possible to provide a hospital appointment system that enables the patient to make an appointment easily without the intervention of an operator. .

According to the second aspect of the present invention, the first aspect is provided.
In the hospital reservation reception system described above, if a reservation cannot be received at a hospital that has made a reservation request, the agent server of that hospital searches for a hospital that can fulfill the reservation request in cooperation with the agent server of another hospital. When a reservation cannot be accepted, the trouble of having to make another reservation request to another hospital can be saved, so the amount of work required for the patient to make a reservation can be reduced, and the burden on the patient can be reduced. It has the effect of being able to. Further, if the hospitals are connected by a high-speed communication line, the communication load between the low-speed hospital and the home can be reduced, so that the communication load can be reduced.

According to the third aspect of the present invention, the first aspect is provided.
Alternatively, in the hospital reservation receiving system according to claim 2, when the reservation request cannot be fulfilled due to the convenience of the hospital for which the reservation has been received, the agent server of that hospital cooperates with the agent server of another hospital to issue the reservation request. Since a hospital that can be transferred is searched for and a reservation is accepted at the searched hospital, it is possible to transfer the reservation without bothering the operator.

According to the fourth aspect of the present invention, there is provided the first aspect.
In the hospital reservation reception system according to any one of claims 3 to 5, the agent server that has made the reservation request searches the name or the like of the patient who has made the reservation request to see if there has been a consultation before, and this is the first consultation. If it is determined that the map information of the hospital is notified to the room-side system, the first consultation patient can easily recognize the position of the hospital.

According to the invention described in claim 5, claim 2 is provided.
Alternatively, in the hospital reservation reception system according to claim 4, when cooperating with an agent server of another hospital, coordination is performed in order from an agent server of a hospital closer to the patient's home, and a reservation request or transfer of a reservation request is performed. A request for appointment or transfer of an appointment request is made at a hospital near
It is possible to reduce the time required for patients to go to the hospital,
This has the effect of reducing the burden on the patient.

According to the sixth aspect of the present invention, a first aspect is provided.
Alternatively, in the hospital reservation receiving system according to claim 5, the agent server checks the consultation delay time in response to the inquiry about the consultation waiting time from the living room system, and how much the consultation start time is delayed with respect to the received reservation. Is notified to the room-side system, so that it is possible to check the medical examination status from home, and it is possible to reduce the waiting time of the patient at the hospital.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of a hospital reservation reception system.

FIG. 2 is an example of a display screen displayed on the home terminal, showing a reservation input screen.

FIG. 3 is an example of a display screen displayed on a home terminal, showing a reservation result screen.

FIG. 4 is an example of a display screen displayed on the home terminal, showing a reservation result screen when a reservation cannot be made at a designated hospital.

FIG. 5 is an example of a display screen displayed on the home terminal, and is a diagram showing a display screen displayed when reservation acceptance is changed.

FIG. 6 is an example of a display screen displayed on the home terminal, showing a reservation result screen on which a reservation result and a map of a hospital are displayed.

FIG. 7 is an example of a display screen displayed on the home terminal, and is a diagram showing a display screen displayed when performing a hospital search.

FIG. 8 is an example of a display screen displayed on the home terminal, showing a search result screen.

FIG. 9 is an example of a display screen displayed on the home terminal, and is a diagram showing a confirmation screen showing how much delay in medical examination.

[Explanation of symbols]

 99 Public line network 1-M Hospital system a-n Living room system 11-1M Agent server

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Masaru Hashimoto 1048 Kadoma Kadoma, Osaka Prefecture Matsushita Electric Works Co., Ltd. (72) Inventor Keiichi Yoshida 1048 Kadoma Kadoma Kadoma City, Osaka Pref. 72) Inventor Kazuya Kitayama 1048 Kadoma Kadoma, Osaka Pref.Matsushita Electric Works Co., Ltd.

Claims (6)

[Claims] 1. A living room system which is installed in each home or living room and has a home terminal for making a reservation request for a medical examination to a designated hospital and displaying information as to whether or not the reservation request has been accepted; A hospital-side system that is installed at each hospital and has an agent server that determines whether or not the reservation request made by the room-side system can be fulfilled and that accepts the reservation if it can be fulfilled; a room-side system and a hospital-side system And a communication line for connecting to the hospital. 2. When a reservation cannot be accepted at a hospital where a reservation request has been made, an agent server of that hospital searches for a hospital that can fulfill the reservation request in cooperation with an agent server of another hospital. The hospital reservation reception system according to claim 1, wherein reservation reception is performed. 3. If the reservation request cannot be fulfilled due to the convenience of the hospital for which the reservation has been accepted, the agent server of that hospital cooperates with the agent server of another hospital,
3. The hospital reservation receiving system according to claim 1, wherein a hospital to which the reservation request can be transferred is searched, and a reservation is received at the searched hospital. 4. The agent server that has made a reservation request searches the name or the like of the patient who has made the reservation request to see if there has been a consultation before, and if it is determined that this is the first consultation, 4. The hospital reservation receiving system according to claim 1, wherein map information of the hospital is notified to the living room system. 5. The system according to claim 2, wherein when cooperating with an agent server of another hospital, the coordination is performed in order from the agent server of the hospital closer to the patient's home, and the reservation request and the transfer of the reservation request are performed. Hospital reservation reception system described. 6. The agent server checks the consultation delay time in response to the inquiry about the consultation waiting time from the living room system, and notifies the living room system of how much the consultation start time is behind the accepted reservation. The hospital reservation reception system according to claim 1 or 5, wherein