JPH11313171A - Emergency call system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an emergency call system capable of flexibly coping with a call request at the time of call mustering personnel. SOLUTION: This system is provided with a call pattern storage part 3 for storing plural call patterns including a call code and a member list for specifying the plural mustering personnel beforehand, a mustering personnel data storage part 5 for storing mustering personnel data including respective predetermined communicating destinations for the respective mustering personnel beforehand, an input device 1 for inputting the call code. This system is also provided with a control part 2 for selecting a pertinent call pattern from the call pattern storage part 3 based on the call code inputted by the input device 1, selecting the mustering personnel data of the pertinent mustering personnel corresponding to the member list of the selected call pattern, extracting the communicating destinations of the selected mustering personnel data from the mustering personnel data storage part, successively contacting the extracted communicating destinations and requesting dispatch.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an emergency call system for automatically calling a required person by using a telephone or a pager in an emergency such as a disaster.

[0002]

2. Description of the Related Art A conventional emergency call system shown in FIG. 4 includes an input device such as a telephone or a console, a control unit 12 for executing a call, a call pattern storage unit 13 for storing a plurality of preset call patterns, The control unit 12 includes a call attendant data storage unit 14 in which a plurality of preset call attendant data are stored. The control unit 12 extracts the call attendant using the data stored in each of the storage units. Telephone 17 and pager 1 of the call collection staff extracted by unit 15
A call unit 16 for calling the telephone number 8 and recognizing a response to the caller from the caller using the push button of the telephone 17.
And

Here, the calling pattern is data comprising a calling code, a condition of a caller, and data items of the required number of callers. The caller data is a data set for each caller. The data includes data items such as a user ID for identifying the personnel, call collection conditions (affiliation, post, etc.), contact information (telephone number, pager number, etc.), priority, and last dispatch time.

[0004] In the case of extracting the call collection personnel in the emergency call system configured as described above, the extraction unit 15 determines the call pattern based on the call code input by the input device 11 by the instructor (person instructing the call). The condition of the caller and the required number of caller are extracted from the storage unit 13 and, based on the information, a list of users meeting the conditions from the caller data storage unit 14 (hereinafter referred to as an applicable person list). Call). That is, based on the conditions of the call collection personnel, the relevant call collection personnel data is specified from the call collection personnel data storage unit 14, and the user ID, the priority, and the last dispatch time are extracted from the specified call collection personnel data. Then, a corresponding person list having these as data items is created. Then, the extraction unit 15 sorts the corresponding person list based on the priority.
If the priorities are the same, sorting is performed based on the last dispatch time.

[0005] Then, a list extracted for the required number of persons from the sorted corresponding person list (hereinafter referred to as a call list)
To the calling unit 16. This call list has only a user ID as a data item. And the calling unit 16
Extracts contacts in the order of the call list from the call collection staff data storage unit 14 based on the user ID of the call list, and contacts the extracted contacts. If the contact is a telephone number, a telephone call is made to send a command message, and if the contact is a pager 18, a pager call is made. The call collector who receives the telephone call responds by using the push button, and the call collector who receives the pager call calls the emergency calling system and similarly responds by using the push button, and the calling unit 16 calls A response from the attending staff is accepted.

[0006] When a dispatch possible response (hereinafter, referred to as an OK response) is received, the last dispatch time of the corresponding call collection staff data is updated, and when a dispatch non-response (hereinafter, referred to as an NG response) is received, a call is made. The unit 16 requests the extraction unit 15 to re-extract, and if there is a caller remaining in the applicable caller list, the extractor 15 selects the caller from the caller according to the registration order of the caller list. In response to the caller 16 with the user ID from the corresponding person list, the caller 16 adds the user ID from the extractor 15 to the call list, and continues the call. The processing when this NG response is received is based on whether the call collection personnel could be secured or the user ID from the applicable person list.
Is repeated until it becomes impossible to extract (that is, until it is not possible to extract personnel who meet the conditions), and when the required number of people can be secured or cannot be extracted, the call is terminated. If there is no call collection member left in the applicable person list, a response of "no applicable person" is returned, and in response to this response, the calling unit 16 returns NG in subsequent calls.
Even if there is a response, a re-extraction request is not made. In addition, as a method of making a call, there is a method of specifying and calling a plurality of personnel based on input data by a commander as shown in Japanese Patent Application Laid-Open No. 1-270441.

[0007]

However, in the extraction method in the above-mentioned conventional emergency call system, one condition is specified for each item such as affiliation and post in the call pattern. Therefore, for example, it is possible to set the affiliation as “sales section 1”, but it is not possible to designate the affiliation as “sales section 1” and “sales section 2”. For this reason, the conventional method is suitable when the condition of the caller can be specified by one condition for each item, such as "call all the people in a certain workplace" or "call all the managers". However, there is a problem that it cannot be realized when the following calling is desired. (1) If you want to call up personnel with different affiliations or positions (2) If you cannot contact a specific person (for example, section manager) or if a specific person cannot be dispatched, If you want to call people (3) If you want to call in units of a team (work group) composed of several people (4) If you want to call according to a predetermined rotation (ie, for example, weekdays and holidays, during working hours and at night) The method disclosed in Japanese Patent Application Laid-Open No. 1-270441 also has a problem that the agent cannot be secured as shown in the above (2).

[0008] Under such circumstances, there has been a demand for an emergency call system capable of flexibly responding to a call request when a call collector is called.

[0009]

An emergency call system according to the present invention has a first storage unit in which a plurality of call patterns including a call code and a member list for designating a plurality of call collection personnel are stored in advance. A second storage unit in which caller data including predetermined contact information is stored in advance for each caller, an input unit for inputting a call code, and a call code input by the input unit On the basis of,
The corresponding call pattern is specified from the first storage unit, the call collector data of the corresponding call collector is specified according to the member list of the specified call pattern, and the contact information of the specified call collector data is stored in the first storage unit. 2 and a control unit for making a dispatch request by sequentially contacting the extracted contact information.

In the present invention, a corresponding caller is called based on a predetermined member list.

[0011]

FIG. 1 is a diagram showing a configuration of an emergency call system according to an embodiment of the present invention, and arrows in the figure show flows of various data. As shown in FIG. 1, the emergency call system includes, for example, an input device 1 such as a telephone or a console, a control unit 2 for executing a call, a call pattern storage unit 3 in which a plurality of preset call patterns are stored, and a preset call pattern storage unit. And a work team data storage unit 4 in which a preset work team table is stored. The control unit 2 stores the stored data in each storage unit. An extracting unit 6 for extracting callers by using the caller; calling the caller to the telephone 8 or pager 9 extracted by the extractor 6; And a calling unit 7 for performing recognition.

The data items of the call pattern stored in the call pattern storage unit 3 will be described below. The call pattern consists of the following items. A call code A call condition of a person who conducts and coordinates on-site (hereinafter referred to as a site conductor) The call condition is, for example, as follows.・ Affiliation (for example, department name, business name, etc.) ・ Position (for example, manager / section manager / charge) ・ Skills (for example, air conditioner installation / home appliance repair) ・ Region (for example, Tokyo 23 wards / Tama district) Required number of callers-Site conductor member list In this member list, user IDs included in the following caller data are registered. -Calling conditions of the person who performs the actual work at the site (hereinafter referred to as workers) Same as the calling conditions of the site leader.・ The required number of workers

Hereinafter, the data items of the call attendant data stored in the call attendant data storage unit 5 will be described. The call collection staff data consists of the following items. -User ID-Duty attribute This is the duty attribute of the caller, and is, for example, as follows.・ Affiliation (for example, section name, office name, etc.) ・ Position (for example, manager / section manager / charge) ・ Skills (for example, air conditioner installation / home appliance repair, etc.) ・ Region (for example, Tokyo 23 wards / Tama district, etc.) (Phone number, pager number, etc.) ・ Priority ・ Last dispatch time

The data items of the work team data constituting the work team table stored in the work team data storage unit 4 will be described below. The work group data consists of the following items. -Call code-Work group number-Worker member list In this member list, user IDs are registered.・ Standby time (day of week, time zone, etc.) ・ Last dispatch time

Each call pattern can have multiple work groups. In this case, the calling code of the calling pattern and the calling code of the work team data are the same.

FIG. 2 is a flowchart showing the flow of the processing of this embodiment. The operation of the present embodiment will be described with reference to FIG. First, when a call code is input from the input device 1 (S1), the extraction unit 6 specifies a call pattern in the call pattern storage unit 3 based on the input call code, and extracts the call pattern from the specified call pattern. The required number of site conductors, the conditions of the site conductor, the member list of the site conductor, the required number of workers, and the conditions of the workers are acquired from the call pattern storage unit 3 (S2). Then, the extraction unit 6 searches the work group data storage unit 4 based on the input call code, and when the search is performed, that is, when the call pattern has a work group (S3), all the work that the call pattern has The number of the work group, the member list of the work group, the standby time of the work group, and the last dispatch time of the work group in the work group data of the group are acquired from the work group data storage unit 4 (S
4). Then, in accordance with the conditions of the site conductor of the call pattern, a site conductor applicable person list, which is a list of users meeting the conditions, is acquired from the call collection personnel data storage unit 5 (S).
5) Next, according to the condition of the worker in the call pattern, the worker corresponding person list is similarly acquired from the caller data storage unit 5 (S6). That is, based on the user ID registered in the member list, the call collection personnel data storage unit 5
, The user ID, the priority, and the last dispatch time are extracted from the caller data, and a list of on-site conductors and a list of workers are created with these as data items.

Then, the extracting unit 6 sorts the on-site conductor pertinent list and the worker pertinent list based on the priority. If the priorities are the same, sorting is performed based on the last dispatch time. Then, a call list is created based on the data obtained in steps S2, S4, S5, and S6 (S7). In the data acquired in step S4, that is, the work group data of the work group included in the call pattern, the work group data excluding the call code is hereinafter referred to as second work group data for convenience of description. .

FIG. 3 is a diagram showing a flow of creating a call list. Hereinafter, a procedure for creating a call list will be described with reference to FIG. (1) Creation of call list of site conductor First, the extraction unit 6 determines whether or not a call pattern specifies a member list of the site conductor (S11). A user ID registered in the member list is extracted from the on-site conductor applicable person list, and a call list storing the user IDs in the registration order of the member list is created (S12). Then, it is determined whether or not the number of members in the member list has reached the required number of site conductors in the call pattern (S13). User IDs for the shortage are extracted in the order of registration in the user list,
It is added to the call list (S14). In other words, among the call collection personnel who meet the conditions of the site leader, the shortage of the call collection personnel are registered in the call list in the descending order of priority, and when the priorities are the same, in descending order of the last dispatch time.

If there is no designation of the member list of the on-site conductor, the required number of user IDs are extracted from the on-site conductor pertinent list in the order of registration in the on-site conductor pertinent list. It is added (S15). In other words, among the call collection personnel meeting the conditions of the site conductor, the required number of call collection personnel are registered in the call list in descending order of priority, and when the priorities are the same, in descending order of the last dispatch time.

(2) Creation of a call list for the worker If the call pattern has a work group (S16), the extraction unit 6 determines whether there is a work group currently on standby based on the standby time acquired in step S4. (S1
7) If there is a waiting work group, the second work group data of the waiting work group is sorted by the last dispatch time. Then, the second work group data having the oldest dispatch time last time is selected (S18), and the corresponding user ID is selected from the worker corresponding person list according to the member list of the second work group data.
And adds the extracted user ID to the call list created in the above (1) in the order of registration of the member list (S19). Then, it is determined whether or not the number of workers in the member list has reached the required number of workers in the calling pattern (S20). The user IDs for the shortage are extracted in the order of registration in the list, and added to the call list (S21). That is, of the call collection personnel who meet the conditions of the workers, the shortage of the call collection personnel are arranged in descending order of priority,
If the priorities are the same, they are registered in the call list in ascending order of the last dispatch time.

When the calling pattern has no working group (S16) and when there is no waiting working group (S17)
Extracts the required number of user IDs from the worker applicable person list in the registration order of the worker applicable person list and adds the user IDs to the call list (S22). In other words, among the call collection personnel meeting the conditions of the workers, the required number of call collection personnel are registered in the call list in descending order of priority, and when the priorities are the same, in descending order of the last dispatch time.

When the above call list has been created,
The extracting unit 6 calls the call collection staff according to the call list (S8). That is, based on the user ID of the call list, contacts are extracted from the call attendant data storage unit 5 in the order of the call list, and the extracted contacts are sequentially contacted. In other words, the call is made in the order of the site leader and the worker. If the contact is a telephone number, a telephone call is made to send a command message, and if the contact is a pager 9, a pager is transmitted. The call collector who receives the telephone call responds by using a push button, and the call collector who receives the pager call calls the emergency calling system and similarly responds by using the push button, and the calling unit 7 calls. A response from the attending staff is accepted.

Then, when an OK response is received from the site commander (S9), the last dispatch time of the corresponding call collection staff data is updated, and when an NG response is received from the site commander, an agent is secured. Then, the calling unit 7 requests the extraction unit 6 to re-extract, and the extraction unit 6 selects from among the call collection members remaining in the on-site conductor applicable person list in accordance with the registration order of the on-site conductor applicable person list. The user ID is extracted from the person corresponding list and responds to the calling unit 7, and the calling unit 7 adds the user ID from the extracting unit 6 to the calling list and makes a call (S
10). This process of step S10 was repeated until an agent could be secured or a user ID could not be extracted from the on-site conductor applicable person list (that is, until a person meeting the conditions could not be extracted), and the required number of people could be secured. In the case or when it becomes impossible to extract (S11),
Terminate the call of the field leader. When no caller is left in the on-site conductor list or when extraction cannot be performed as described above, the extraction unit 6 responds to the calling unit 7 with "no on-site conductor applicable person". , Calling unit 7
Terminates the call of the site commander, and does not request re-extraction even if there is an NG response from the site commander in subsequent calls.

When an OK response is received from the worker, that team becomes the current dispatch team at that point in time, updates the last dispatch time of the corresponding work group data in the work team data storage unit 4, and returns the NG from the worker. When a response is received, the calling unit 7 requests the extracting unit 6 to re-extract, in order to secure an agent as in the case of the site commander. Then, when there is a waiting work group, the extraction unit 6 calls a worker from the waiting work group. That is, the extracting unit 6 extracts the user ID from the worker applicable person list in accordance with the registration order of the member list of the second working group data having the last dispatch time of the working group next to the next, and responds to the calling unit 7. , The calling unit 7 adds the user ID from the extracting unit 6 to the calling list and makes a call,
The process is repeated until an agent can be secured in the waiting work group (S10, S11).

However, if all the workers in the waiting work group cannot be dispatched, an agent is extracted from the call collection members remaining in the worker applicable person list. The same applies to the case where there is no waiting work group, and the user ID is extracted from the worker corresponding person list in accordance with the registration order of the worker relevant person list from the caller members remaining in the worker relevant person list. Responds to the calling unit 7, and the calling unit 7 adds the user ID from the extracting unit 6 to the calling list and makes a call (S1).
0). The process of step S10 is repeated until an agent can be secured or a user ID cannot be extracted from the worker applicable person list (that is, until a person who meets the conditions cannot be extracted), and the required number of people can be secured. Alternatively, when the extraction becomes impossible (S11), the calling of the worker is terminated. If no caller is left in the worker pertinent list or if extraction cannot be performed as described above, the extraction unit 6 responds to the calling unit 7 with "No worker pertinent" and calls the The unit 7 terminates the call of the worker, and does not request re-extraction even if there is an NG response from the worker in the subsequent calls.

As described above, in the present embodiment, the person who wants to be called can be directly specified by the member list, and the calling order can be set. In addition, since the caller is called according to the member list, the call can be realized even if the caller to be called has a plurality of affiliations or positions, and the caller can be called in the order of the member list. In particular, as is often the case when calling on-site commanders, the need to respond to the needs of emergency personnel, such as `` this person is responsible for this emergency, '' depending on the nature of the emergency. It is possible to realize a call that has been performed, and to respond more flexibly to a call request than before.

Furthermore, since the call conditions and the required number of site conductors can be designated, when a site conductor who cannot be dispatched appears, a substitute site conductor (for example, having equivalent authority) can be called. it can.

Also, since a caller can be designated for each work group, the work can be performed with the same face.

Further, by setting the waiting time for each work group, the caller can be changed in the time zone, so that the caller does not need to be restrained for 24 hours, and the caller can be saved in time. The convenience can be considered.

In the present embodiment, when an NG response is received, an agent is called regardless of whether the NG responder is a site commander or a worker. May be called, and in the case of a worker, an agent may not be called. Of course, the reverse is also acceptable.

[0031]

As described above, the present invention is based on a call pattern including both or any one of a member list and a call collection condition, or a work group data including a member list and a previous dispatch time or a standby time. Since the caller is called, it is possible to flexibly respond to the call request.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of an emergency call system according to an embodiment of the present invention.

FIG. 2 is a flowchart illustrating a flow of a process according to an embodiment of the present invention.

FIG. 3 is a flowchart showing a flow of a call list creation process of FIG. 2;

FIG. 4 is a diagram showing a configuration of a conventional emergency calling system.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Input device (input part) 2 Control part 3 Call pattern storage part (first storage part) 4 Work group data storage part (first storage part) 5 Call collection personnel data storage part (second storage part)

Claims (6)

[Claims] 1. A first storage unit in which a plurality of call patterns including a call code and a member list for designating a plurality of call collectors are stored in advance, and a first storage unit is provided for each call collector. A second storage unit in which call attendant data including contact information is stored in advance; an input unit for inputting the call code; and a first storage unit corresponding to the call code input by the input unit. The call pattern to be called is specified, the call collector data of the corresponding call collector is specified according to the member list of the specified call pattern, and the contact information of the specified call collector data is extracted from the second storage unit. And
An emergency call system comprising: a control unit that sequentially contacts the extracted contact information and makes a dispatch request. 2. The call pattern of the first storage unit,
The call collection data of the second storage unit further includes a job attribute including an affiliation and a position of the call collection person specified by the call collection data. The control unit, if there is a response indicating that dispatch is impossible from a particular caller among the caller who made the dispatch request, based on the call condition of the call pattern, the call collector data having the corresponding job attribute. 2. The emergency call system according to claim 1, wherein the contact information is extracted from the second storage unit, and a dispatch request is made by contacting the extracted contact information. 3. A first storage unit in which a plurality of call patterns including a call code and a predetermined call collection condition are stored in advance, a predetermined contact address for each call collection member, and an affiliation. A second storage unit in which call collection staff data including job attributes including job titles and positions are stored in advance, an input unit for inputting the call code, and the second code based on the call code input by the input unit. A call pattern corresponding to the call pattern is identified from the first storage unit, and the contact information of the call collection staff data having the corresponding job attribute is extracted from the second storage unit according to the call condition of the specified call pattern. A control unit for making a dispatch request by sequentially contacting the dispatched contacts, wherein the control unit, when a response indicating that dispatch is impossible is received from a specific call collector among the call collectors who made the dispatch request, Call pattern of call pattern The contact information of the collection staff data having the relevant job attribute is extracted, excluding the collection staff data of the collection staff who has made the dispatch request, and the dispatch request is made by contacting the extracted contact information. An emergency call system characterized by the above-mentioned. 4. The emergency calling system according to claim 1, wherein the job attributes include affiliation, post, skill, and district in charge. 5. A call code predetermined for each work group constituted by a plurality of callers, a member list for designating callers constituting the work group, and a last dispatch time. A first storage unit in which work group data including the following are stored in advance; a second storage unit in which caller data including a predetermined contact address is stored in advance for each caller; Based on the input calling code, one or a plurality of relevant work group data is extracted from the first storage unit, and among the extracted work group data, the work group data with the oldest dispatch time last time is specified. According to the member list of the specified work team data, the caller data of the corresponding caller is specified, and the contact information of the specified caller data is extracted from the second storage unit. Contact the contacts one by one And a control section for dispatch request, the control unit if there is a response not dispatched from Koshu personnel performing the dispatch request, among the work crew data the extracted,
According to the member list of the work group data with the oldest dispatch time excluding the specified work group data, specify the call collection staff data of the corresponding call collection staff, and specify the contact information of the specified call collection staff data. An emergency call system, wherein the emergency call system is extracted from the second storage unit, and makes a dispatch request by contacting the extracted contact information. 6. For each work group constituted in advance by a plurality of call members, work group data including a member list for designating call members constituting the work group and a waiting time of the work group is previously stored. A first storage unit that stores therein, a second storage unit in which caller data including a predetermined contact information is stored in advance for each caller, an input unit that inputs the call request, When the call request is input by the input unit, the currently waiting work group is specified based on the standby time of the work group data in the first storage unit, and the corresponding call is specified according to the specified member list of the specified work group data. Identify the caller's caller data,
An emergency call system, comprising: a control unit that extracts a contact address of the specified call collection personnel data from the second storage unit, and sequentially contacts the extracted contact information to request a dispatch.