JPH1127364A - Voice recognition telephone set - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide the voice recognition telephone set in which a guide display that urges aid operation by the operator is indicated on a display section in the case that a voice for voice operation entry cannot be recognized. SOLUTION: In the case of voice dialing, a voice signal for a destination number and a destination name is given to a voice recognition control section 16A via a speech circuit section 11A from a handset 13 and the voice signal is recognized. In the case that voice recognition by the voice recognition control section 16A is not possible, an operation aid for the dialing operation mode by the voice recognition telephone set is displayed on a liquid crystal display section 10 by the voice recognition control section 16A and a telephone set control section 18. Furthermore, a specific button of a key matrix section 9 provided around the liquid crystal display section 10 is displayed corresponding to the dialing mode and the operator operates the displayed specific button to make dialing via the telephone set section 18 and a trunk line interface section 2 so as to considerably reduce the operation load of a caller in the case that the voice entry cannot be voice-recognized.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice recognition telephone device.

[0002]

2. Description of the Related Art As shown in FIG. 4, a conventional voice recognition telephone apparatus comprises a PBX / key telephone main unit 1 and a key telephone 6.
In the PBX / key telephone main unit 1, the station line interface unit 2, the extension line interface unit 3, and the voice recognition control unit 5 are connected to the system control unit 4 that controls the entire operation. Power is supplied to each part. The extension interface unit 3 has a function of controlling an extension call between the PBX / key telephone main unit 1 and the key telephone 6.

In the key telephone set 6, a handset 13 for transmitting and receiving voice by an operator is converted to a PCM digital signal by a telephone circuit section 11 for controlling a telephone call, and a PCM digital signal is converted from a PCM digital signal. PCM
CODEC14 that converts digital signals into analog signals
And the main device interface section 8 are connected. The key interface unit 8 is connected to a key matrix unit 9 and a liquid crystal display unit 10 on which date and time and a telephone directory are displayed.
The extension interface unit 3 of the PBX / key telephone main unit 1 is further connected to the main unit interface unit 8. The key matrix unit 9 includes buttons 0 to 9, *, #, and A to D, and has a function of performing various inputs by these operations. Power is supplied from the power supply unit 7 to each unit.

In this conventional voice recognition telephone, when the operator voice-inputs the name of the call destination from the handset 13, the voice input is performed via the communication circuit unit 11, the CODEC 14, the main unit interface unit 8, and the extension interface unit 3. The data is input to the voice recognition control unit 5.
When voice recognition is performed by the voice recognition control unit 5, a plurality of transmission numbers closest to the recognized voice are selected, and the selected transmission numbers are controlled by the system control unit 4 to the extension interface unit 3 and the main unit. The information is displayed on the liquid crystal display unit 10 via the interface unit 8.

When the operator selects and inputs a desired destination from the display on the liquid crystal display unit 10 by operating the key matrix unit 9, the main unit interface unit 8 and the extension interface unit 3 are controlled by the system control unit 4. Then, the transmission operation is performed by the automatic dial for the office line via the office line interface unit 2.

As described above, the calling party number is retrieved by voice recognition, and the calling party number is selected from the plurality of calling party number candidates displayed on the liquid crystal display section 10 by the key matrix section 9 to make a call.

[0007]

In a conventional voice recognition telephone, a plurality of candidates for a calling party number are displayed on a liquid crystal display unit only when a voice is recognized at the time of a calling operation. An outgoing operation is executed by the input.

However, in the conventional voice recognition telephone, when the voice is not recognized, the guide display of the auxiliary operation is not performed on the liquid crystal display unit, so that there is a problem in the operability of the operator.

The present invention has been made in view of the current situation of the operation of the above-described voice recognition telephone. The purpose of the present invention is to provide a guide display of an auxiliary operation by an operator when voice recognition of voice operation input cannot be performed. A voice recognition telephone is provided.

[0010]

SUMMARY OF THE INVENTION A voice recognition telephone according to the present invention is a voice recognition telephone device for recognizing voice operation input and establishing a line to perform a call operation. And a display means for performing guidance display of the auxiliary operation, and an auxiliary operation means for performing an auxiliary operation based on the guidance display of the display means.
According to the present invention, when voice recognition of voice operation input cannot be performed, guide means for assisting the operator is displayed on the display unit by the display means, and based on the guide display,
When the operator operates the auxiliary operation means, an operation corresponding to a target operation input is performed.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A voice recognition telephone device according to the first aspect of the present invention is a voice recognition telephone device for recognizing a voice operation input to establish a line and performing a call operation. When the recognition is impossible, there is provided a display means for displaying a guidance of an auxiliary operation, and an auxiliary operation means for performing an auxiliary operation based on the guidance display of the display means. According to the first aspect of the present invention, when voice recognition of voice operation input cannot be performed, a guide display of an operator's auxiliary operation is performed on the display unit by the display unit, and the operator operates the auxiliary operation unit based on the guide display. By doing so, an operation corresponding to the target operation input is performed.

According to a second aspect of the present invention, there is provided a voice recognition telephone device of a single system, which performs voice recognition of a voice operation input to establish a line and perform a call operation. When the operation is not possible, there is provided a display means for performing a guidance display of an auxiliary operation, and an auxiliary operation means for performing an auxiliary operation based on the guidance display of the display means. According to the second aspect of the present invention, when voice recognition of voice operation input cannot be performed, a guide display of the operator's auxiliary operation is performed on the display unit by the display means, and the operator operates the auxiliary operation means based on the guide display. By doing so, an operation corresponding to the target operation input is performed.

According to a third aspect of the present invention, there is provided a voice recognition button telephone apparatus of the PBX system which recognizes a voice operation input by voice and establishes a line to perform a call operation. When the recognition is impossible, there is provided a display means for displaying a guidance of an auxiliary operation, and an auxiliary operation means for performing an auxiliary operation based on the guidance display of the display means. According to the third aspect of the present invention, when voice recognition of voice operation input cannot be performed, a guide display of an operator's auxiliary operation is performed on the display unit by the display means, and the operator operates the auxiliary operation means based on the guide display. By doing so, an operation corresponding to the target operation input is performed.

[First Embodiment] A first embodiment of the present invention will be described with reference to FIG.

FIG. 1 is a block diagram showing the configuration of the present embodiment, and the same parts as those in FIG. 4 described above are denoted by the same reference numerals.

In this embodiment, as shown in FIG. 1, a telephone line interface unit 2A for performing an interface operation with a central line of a voice recognition telephone 20A includes a telephone call circuit unit 11A for controlling a telephone call, and a telephone control unit 18 The telephone set 11A is connected to a handset 13 for transmitting and receiving a voice by the operator, and a voice recognition for recognizing the voice from the telephone call section 11A and controlling the telephone control unit 18 to make a call. The control unit 16A is connected.

The telephone control unit 18 has 0-9,
A key matrix unit 9 having *, #, and A to D buttons for performing various inputs by these operations is connected to a liquid crystal display unit 10 for displaying date and time and a telephone directory. The telephone control unit 18 includes a line interface unit 2, a key matrix unit 9, a liquid crystal display unit 10, and a voice recognition control unit 1.
6A has a function of controlling the operation. Power is supplied from the power supply unit 17 to each unit.

In this embodiment, in each mode of voice recognition, if the voice signal input via the handset 13 and the communication circuit unit 11A cannot be recognized by the voice recognition control unit 16A, the voice recognition control unit 16A The telephone control unit 18 displays an operation assistance guide for each operation of the voice recognition telephone device on the liquid crystal display unit 10, and a specific button of the key matrix unit 9 provided around the liquid crystal display unit 10 corresponds to each mode. The voice recognition telephone device is configured such that the auxiliary operation is easily performed when the voice input is not confirmed by the operation of the specific button.

For example, when making an outgoing call by voice dialing, a voice signal of the outgoing party number or outgoing party name is input to the voice recognition control section 16A from the handset 13 via the communication circuit section 11A, and voice recognition is performed. However, when voice recognition cannot be performed by the voice recognition control unit 16A, the voice recognition control unit 16A and the telephone control unit 18 display an operation assistance guide in the calling operation mode of the voice recognition telephone device on the liquid crystal display unit 10, Specific buttons of the key matrix unit 9 provided around the liquid crystal display unit 10 are displayed in accordance with the transmission operation mode. Then, the operator operates the displayed specific button to cause the telephone control unit 18 to operate.
In addition, a calling operation is performed via the line interface unit 2, and the operation burden on the operator when voice input cannot be recognized is greatly reduced.

[Second Embodiment] A second embodiment of the present invention will be described with reference to FIG.

FIG. 2 is a block diagram showing the configuration of the present embodiment. As shown in FIG. 2, the present embodiment differs from the first embodiment described with reference to FIG. 1 in that the speech recognition control unit 16B transmits the analog speech signal from the speech circuit unit 11B to the PCM. A CODEC 14 for converting the PCM digital signal from the voice recognition control section 16B into a digital signal and converting the PCM digital signal into an analog signal, a fixed guidance memory section 19 storing operation voice guidance to be transmitted to an operator, and a partner name and a telephone number Is connected to the voice telephone memory unit 12.

In this embodiment, in each mode of voice recognition, a voice signal input through the handset 13 and the communication circuit unit 11B and converted into a PCM digital signal by the CODEC 14 cannot be recognized by the voice recognition control unit 16B. In this case, an operation assistance guide for each operation of the voice recognition telephone device is displayed on the liquid crystal display unit 10 by the voice recognition control unit 16B and the telephone control unit 18, and the key matrix unit 9 provided around the liquid crystal display unit 10 is displayed. A specific button is displayed corresponding to each mode, and the operation of the specific button constitutes a single-type voice recognition telephone device in which auxiliary operation of the voice confirmation telephone device when voice input is not confirmed is easily performed. doing.

For example, when making a call by voice dialing, a voice signal of a calling party number or a calling party name is input from the handset 13 via the communication circuit section 11B to the voice recognition control section 16B and voice recognition is performed. When the voice recognition control unit 16B fails to recognize the caller number or the caller name registered in the voice telephone directory memory unit 12 in advance, the voice recognition controller 16B and the telephone controller 18
As a result, the operation assistance guide of the calling operation mode of the voice recognition telephone device is displayed on the liquid crystal display unit 10, and the specific button of the key matrix unit 9 provided around the liquid crystal display unit 10 is
Displayed in accordance with the calling operation mode. Then, the operator operates the displayed specific button, and through the telephone control unit 18 and the line interface unit 2,
An outgoing operation is performed, and the operational burden on the operator when voice input cannot be recognized is greatly reduced.

Third Embodiment A third embodiment of the present invention will be described with reference to FIG.

FIG. 3 is a block diagram showing the configuration of the present embodiment. In the present embodiment, as shown in FIG.
A key telephone main unit 21 and a voice recognition telephone 20C. In the PBX / key telephone main unit 21, the central line interface unit 2 and the extension interface unit 3C are connected to a system control unit 4C that controls the entire operation. Power supply unit 1
Power is supplied to each part from 5. The extension interface unit 3C has a function of controlling an extension call between the PBX / key telephone main unit 21 and the voice recognition telephone 20C.

In the voice recognition telephone 20C, a handset 13 for transmitting and receiving voice by an operator and a voice recognition control unit 22 for controlling voice recognition operation are connected to a voice communication circuit 11C for controlling voice communication. The control unit 22 provides the speech recognition control unit 16C with the communication circuit unit 1
A CODEC 14 for converting an analog voice signal from 1C into a PCM digital signal and a PCM digital signal from a voice recognition control unit 16C into an analog signal, and a fixed guidance memory unit for storing operation voice guidance to be sent to an operator. 19 and a voice telephone memory unit 12 in which the name of the other party and the telephone number are registered.

The communication circuit 11C has a main unit interface 8 connected to the extension interface 3C.
C is connected, and a key matrix unit 9 and a liquid crystal display unit 10 for displaying date and time and an auxiliary operation guide in each mode of the telephone are connected to the main device interface unit 8C. The key matrix unit 9 includes buttons 0 to 9, *, #, and A to D, and has a function of performing various inputs by these operations. This main device interface section 8C
Has a function of communicating with the extension interface unit 3C, and controlling the matrix 9, the liquid crystal display unit 10, and the voice recognition control unit 16C. Power is supplied to each unit from the power supply unit 7C.

At the time of calling, the voice signal input from the handset 13 is transmitted to the communication circuit 11C and the CODEC1.
4, voice recognition is performed by the voice recognition control unit 16C, the calling party number is selected from the voice telephone directory memory unit 12, and the main unit interface unit 8C, the extension interface unit 3C, and the line interface unit 2 transmit the station number. An outgoing call is made to the line.

In this embodiment, in each mode of voice recognition, a voice signal input through the handset 13 and the communication circuit unit 11C and converted into a PCM digital signal by the CODEC 14 is converted by the voice recognition control unit 16C. If the voice recognition is not possible, an auxiliary operation guide for each operation of the voice recognition telephone device is displayed on the liquid crystal display unit 10 by the voice recognition control unit 16C and the main device interface unit 8C, and a key matrix unit provided around the liquid crystal display unit 10 is provided. Nine specific buttons are displayed corresponding to each mode, and the operation of the specific buttons facilitates the auxiliary operation of the voice confirmation telephone device when the voice input is not confirmed. Make up the device.

For example, when making a call by voice dialing, a voice signal of the calling party number or the calling party name is input from the handset 13 via the communication circuit section 11C to the voice recognition control section 16C, and the voice is recognized. However, when the voice recognition control unit 16C fails to recognize the calling party number or the calling party name registered in the voice telephone directory memory unit 12 in advance, the voice recognition control unit 16C and the main device interface unit 8C perform the voice recognition. An operation assistance guide for the transmission operation mode of the recognition telephone is displayed on the liquid crystal display unit 10, and a specific button of the key matrix unit 9 provided around the liquid crystal display unit 10 is displayed corresponding to the transmission operation mode. Then, when the operator operates the displayed specific button, a calling operation is performed via the main device interface unit 8C, the extension interface unit 3C, and the office line interface unit 2, and voice input is not recognized. The operational burden on the caller is greatly reduced.

[0031]

According to the first aspect of the present invention, when voice recognition of voice operation input cannot be performed, a guide means for assisting the operator by the display unit is displayed on the display unit by the display means. The operation corresponding to the target operation input is performed by the operator operating the auxiliary operation means based on the above, so that the operational burden on the operator when the voice input cannot be recognized is greatly reduced. Becomes possible.

According to the second aspect of the present invention, when voice recognition of voice operation input cannot be performed, the display means displays a guide for an auxiliary operation of the operator on the display unit. When the operator operates the auxiliary operation means based on the display, an operation corresponding to the target operation input is performed.
It is possible to greatly reduce the operational burden on the operator when the voice input cannot be recognized.

According to the third aspect of the present invention, when the voice recognition of the voice operation input cannot be performed, the display means displays the guide for the auxiliary operation of the operator on the display unit. When the operator operates the auxiliary operation means based on the guide display, the operation corresponding to the target operation input is performed, so that the operation burden on the operator when voice input cannot be recognized is greatly reduced. It becomes possible to do.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a first exemplary embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a second exemplary embodiment of the present invention.

FIG. 3 is a block diagram showing a configuration of a third embodiment of the present invention.

FIG. 4 is a block diagram showing the configuration of a conventional PBX-type voice recognition key telephone set.

[Explanation of symbols]

 2 local line interface unit 9 key matrix unit 10 liquid crystal display unit 12 voice telephone directory memory unit 11A to 11C communication circuit unit 13 handset 14 CODEC 16A to 16C voice recognition control unit 18 telephone control unit 19 fixed guidance memory unit

Claims (3)

[Claims] 1. A voice recognition telephone device for recognizing a voice operation input to establish a line and performing a call operation, wherein a display means for displaying a guide for an auxiliary operation when voice recognition of the voice operation input is impossible. An auxiliary operation unit for performing an auxiliary operation based on the guidance display of the display unit. 2. A voice recognition telephone device for recognizing a voice operation input to establish a line and performing a call operation, and a display means for displaying a guidance of an auxiliary operation when voice recognition of the voice recognition input is impossible. And an auxiliary operation means for performing an auxiliary operation based on the guidance display of the display means. 3. A voice-recognition telephone device for recognizing a voice operation input to establish a line and performing a call operation, wherein a display means for displaying a guidance of an auxiliary operation when voice recognition of the voice operation input is impossible. An auxiliary operation means for performing an auxiliary operation based on the guidance display of the display means.
BX type voice recognition button telephone device.